When I connect my prime to the dock it recognises it, the dock battery symbol appears and a message appears under the Asus quick settings pane saying that I can type with the keyboard. But I can't. Nothing happens when I try to type, and in fact I can't type at all because the on-screen keyboard obviously doesn't appear. The touchpad does nothing too.
I haven't been prompted to install anything for the dock, is that normal? If so, any ideas?
Cheers.
Sent from my Transformer Prime TF201 using xda premium
Bump.
I've contacted Asus support but heard nothing back yet.
Anyone having this issue? Anyone got any suggestions?
has this always happened out of the box?
do the hot keys work (ex. back, etc.)?
Yep has happened since I got it. Sometimes it doesn't recognise that I've connected the dock.
Did yours work immediately? Was there any installation or anything?
breakshift said:
Yep has happened since I got it. Sometimes it doesn't recognise that I've connected the dock.
Did yours work immediately? Was there any installation or anything?
Click to expand...
Click to collapse
I received my dock from best buy the week of release, before i even got my tablet.
I plugged it into the prime and let it download the updates OTA before using it.
Did you receive the updates OTA for the keyboard? Since you have been having problems from the start, i would begin to suspect your dock is defective. I would try to find a way to try another dock
Related
Hey All,
I bought the keyboard dock for my gtab yesterday and I love it so far, however i notice the blue "connected" light flickers a lot and it intermittently doesnt detect a keystroke, its almost like the connection isnt right. Although I can vouch that the tab is firmly in the dock, im runnin a rooted tw stock rom with the pershoot 1.4 overclock kernel. Im wondering if this could be a software issue or if i should take this back due to a fault, i really hope its not the tab!
Thanks!
Sent from my GT-P7510 using XDA Premium App
Hi, I am using my keyboard dock with no issues. Only very occasionally it multiplies the first letter I press right after the tablet connection. A back-space corrects it and everything continues fine. During my 4 weeks of use, it happened maybe 3-4 times only. For the rest it works perfectly.
By the way, it seems I am using the same ROM as you.
If you are experiencing recurring problems with the keyboard, maybe it is a faulty unit and I would suggest replacement.
Can anyone confirm that the dock 30 pin connector allows the use of the USB adaptor? I read a review that seemed to imply that, but want some confirmation.
Any concrete info on the SD card adaptor working would be great as well. ...
Also wondering if the tab will fit in the dock with a slim silicone case, if not can the dock be modified? I'm not afraid to hack it up if it could be done right. ....but I'd rather it fit without having to do that.
I was told there was a thread about this, but the only one I found was at transformerforums.com
Anyways, a new Prime and completely functional with decent WiFi and no screen problems. But the keyboard does not work on the dock, nor does the touchpad. Some have said that top row of keys work and others don't, but not even these work on mine.
I was also told to charge it fully first, but that made no difference.
It does not work after ICS and firmware update either.
Charging however works and Prime can detect the dock.
I will return it on Monday, but wondered if maybe there is something I could try or if it is a settings problem or of someone else suffers from the same thing.
Did you take the rubber plugs out?
AMoosa said:
Did you take the rubber plugs out?
Click to expand...
Click to collapse
It sounds as though he has it connected, but it's just not doing anything at all. I have no idea why it would do that
Sent from my ADR6425LVW using XDA Premium.
http://forum.xda-developers.com/showthread.php?t=1431054
tshoulihane said:
http://forum.xda-developers.com/showthread.php?t=1431054
Click to expand...
Click to collapse
Cheers! My problem is different though. Keyboard never works, top row does not work, touchpad either. I think it's quality control issue, disconnected someplace. Input settings make no difference.
Weird is that it is charging and detects it though.
AMoosa said:
Did you take the rubber plugs out?
Click to expand...
Click to collapse
rubber plugs?
ogg1e said:
rubber plugs?
Click to expand...
Click to collapse
The ones that guard the holes that the dock holds onto, to the right and left of the charge port.
Sent from my ADR6425LVW using XDA Premium.
kristovaher said:
I was told there was a thread about this, but the only one I found was at transformerforums.com
Anyways, a new Prime and completely functional with decent WiFi and no screen problems. But the keyboard does not work on the dock, nor does the touchpad. Some have said that top row of keys work and others don't, but not even these work on mine.
I was also told to charge it fully first, but that made no difference.
It does not work after ICS and firmware update either.
Charging however works and Prime can detect the dock.
I will return it on Monday, but wondered if maybe there is something I could try or if it is a settings problem or of someone else suffers from the same thing.
Click to expand...
Click to collapse
Perhaps the connector inside the dock is loose, if you can open the dock its probably an easy fix. But If I were you I'd just return it and order a new one. I can live without the dock, but not without the tablet.
Same problem here - when charging put the dock on and off some times and it will work upon You take it off of wall charger.
With microHDMI-out it also seems to work better, but then not every time. With battery use maybe in 10% of time.
Same here.... the dock decides to work at will and so far, the only keys working have been the top row. None of the other keys have shown any interest to work yet. I have done several factory resets, updated to ICS (manual of course as my tablet has the serial number unknown issue which is a different kind of pain in the ass). Frankly, I am starting to hate ASUS. The only thing that is keeping me from returning it is the fact that it looks so sleek and beautiful both with and wothout dock. Wonder, how long will I resist from returning it though
Do you guys have the Asus keyboard as your default on-screen keyboard? Mine worked with thumb keyboard as the default then all the sudden one day nothing but the top row worked.
I remember a message saying to ensure the default on-screen keyboard was Asus so i changed it and then everything starting working great again. Not sure if just coincidence or not but thought I'd share...
Sent from my SPH-D710 using xda premium
Hi Folks,
Received a new gold prime today,
I connected the tablet to the dock and charged for a full eight hours (was definitely keeping this one). Updated to ICS and the camera update and tehn did a factory reset to ensure nice vanilla install.
Been loading a few apps, and setting up email etc etc whilst the batteries were charging and all seemed hunky dory. I then took the prime and teh dock into another room and when I put teh prime back into the dock it did not recognise the dock (did not notice until typing did not appear on screen) Oh i thought thats odd what is happening here as It had been connecting earlier. After a bit of troubleshooting it appears that :
If the dock is not connected to the power supply there is no connection between the tablet and teh dock.
If the dock is connected to the power supply and I connect the tablet, it is recognised immediately.
If I connect the dock when the dock is not powered it does not recognise the tablet, however the second I connect the dock to the power supply the tablet immediately connects with the dock!!
One further observation is that when charging it feels as if the dock is vibrating ever so slightly, but as far as I am aware the only moving parts are the keys on the keyboard and there is not a transformer in the dock as the mains (wall) plug carries out this function !!
Any thoughts or suggestions?
My initial thought is to be seeking a replacement item straight away (bit of a bugg** as waiting on a refund from amazon for a grey prime that I returned today)
Please do not bother with sarky comments about asus as there are enough threads like that, I am really seeking to find out if anybody else has seen a similar issue.
I've not heard of anybody else with this particular problem.
As much as I hate to say it, looks like you might need to either RMA (or return) it.
Sent from my Transformer Prime TF201 using xda premium
slef2003 said:
Hi Folks,
Received a new gold prime today,
I connected the tablet to the dock and charged for a full eight hours (was definitely keeping this one). Updated to ICS and the camera update and tehn did a factory reset to ensure nice vanilla install.
Been loading a few apps, and setting up email etc etc whilst the batteries were charging and all seemed hunky dory. I then took the prime and teh dock into another room and when I put teh prime back into the dock it did not recognise the dock (did not notice until typing did not appear on screen) Oh i thought thats odd what is happening here as It had been connecting earlier. After a bit of troubleshooting it appears that :
If the dock is not connected to the power supply there is no connection between the tablet and teh dock.
If the dock is connected to the power supply and I connect the tablet, it is recognised immediately.
If I connect the dock when the dock is not powered it does not recognise the tablet, however the second I connect the dock to the power supply the tablet immediately connects with the dock!!
One further observation is that when charging it feels as if the dock is vibrating ever so slightly, but as far as I am aware the only moving parts are the keys on the keyboard and there is not a transformer in the dock as the mains (wall) plug carries out this function !!
Any thoughts or suggestions?
My initial thought is to be seeking a replacement item straight away (bit of a bugg** as waiting on a refund from amazon for a grey prime that I returned today)
Please do not bother with sarky comments about asus as there are enough threads like that, I am really seeking to find out if anybody else has seen a similar issue.
Click to expand...
Click to collapse
Mine is similar but slightly worse !
My dock connects mebe 1 in 10 times and works ok ... i have tried connecting whilst the power cable is in etc about 500 times now and its random when it decides itll work or not.
I think its a battery fault, but i've already requested RMA and itll be picked up tomorrow.
Bad thing is that its already sold out now, so i'll end up waiting forever for another one
My gyroscope is also FUBAR ... screen rotation, glowball, riptide all do nothing (and yes i have checked screen autorotate toggle ... a million times )
slef2003 said:
Hi Folks,
Received a new gold prime today,
I connected the tablet to the dock and charged for a full eight hours (was definitely keeping this one). Updated to ICS and the camera update and tehn did a factory reset to ensure nice vanilla install.
Been loading a few apps, and setting up email etc etc whilst the batteries were charging and all seemed hunky dory. I then took the prime and teh dock into another room and when I put teh prime back into the dock it did not recognise the dock (did not notice until typing did not appear on screen) Oh i thought thats odd what is happening here as It had been connecting earlier. After a bit of troubleshooting it appears that :
If the dock is not connected to the power supply there is no connection between the tablet and teh dock.
If the dock is connected to the power supply and I connect the tablet, it is recognised immediately.
If I connect the dock when the dock is not powered it does not recognise the tablet, however the second I connect the dock to the power supply the tablet immediately connects with the dock!!
One further observation is that when charging it feels as if the dock is vibrating ever so slightly, but as far as I am aware the only moving parts are the keys on the keyboard and there is not a transformer in the dock as the mains (wall) plug carries out this function !!
Any thoughts or suggestions?
My initial thought is to be seeking a replacement item straight away (bit of a bugg** as waiting on a refund from amazon for a grey prime that I returned today)
Please do not bother with sarky comments about asus as there are enough threads like that, I am really seeking to find out if anybody else has seen a similar issue.
Click to expand...
Click to collapse
Im on the same boat..C1 batch with 9.4.2.11 firmware...no root
Bad dock.
I too have very similar issues. It arrived yesterday, I got straight back on the phone after reading similar problems on here and it got collected by courier this morning. I bought mine from eBuyer UK.
I also spoke to Asus technical support, who said I could quite happily send just the dock back to them for repair, but denied to acknowledge that it is a known fault with the devices.
To save time and possible problems, I just sent the whole thing back to eBuyer for a full refund. Plan to get my next one from a store so I can exchange it same day if I get another faulty one. Should the next one be faulty, I won't be purchasing another.
Best of luck to those with the issue, it's soul destroying sending back the device you've anticipated for long, especially when the main tablet seems to work fine.
slothita said:
I too have very similar issues. It arrived yesterday, I got straight back on the phone after reading similar problems on here and it got collected by courier this morning. I bought mine from eBuyer UK.
I also spoke to Asus technical support, who said I could quite happily send just the dock back to them for repair, but denied to acknowledge that it is a known fault with the devices.
To save time and possible problems, I just sent the whole thing back to eBuyer for a full refund. Plan to get my next one from a store so I can exchange it same day if I get another faulty one. Should the next one be faulty, I won't be purchasing another.
Best of luck to those with the issue, it's soul destroying sending back the device you've anticipated for long, especially when the main tablet seems to work fine.
Click to expand...
Click to collapse
good for you..too bad over here we dont have this such refund policy..the most one to one exchange within 1 week which most of the shop very reluctant to do..i thi cases no stock for replacement too
armukhtar said:
good for you..too bad over here we dont have this such refund policy..the most one to one exchange within 1 week which most of the shop very reluctant to do..i thi cases no stock for replacement too
Click to expand...
Click to collapse
Hi Armukhtar
Where are you
slef2003 said:
Hi Armukhtar
Where are you
Click to expand...
Click to collapse
from malaysia
The tablet/dock issues have been noted since day one :-( See the long thread on transformerforums.com to see how many people have issues with their docks (me included! :-( ) http://www.transformerforums.com/forum/transformer-prime-help/12507-tfp-dock-keyboard-not-working.html
kaiserpc said:
The tablet/dock issues have been noted since day one :-( See the long thread on transformerforums.com to see how many people have issues with their docks (me included! :-( ) http://www.transformerforums.com/forum/transformer-prime-help/12507-tfp-dock-keyboard-not-working.html
Click to expand...
Click to collapse
Hi Kaiser,
I had read the thread you mentioned, but at teh time I posted this Q my problem seemed to be different as teh dock would only not work when it was on battery power....It was absolutely fine when connected to the mains......however as time has progressed the dock has become even more temperamental and is now failing some of the time when it is connected to the mains.
Asus support suggested that I return to shop ( I had already submitted an RMA) and given some of teh problems that folks in countries outwith the EU are having I am suddenly feeling glad of the EU as AFAIR this legislation was EU inspired .
OT Mind you I am not very happy with teh EU commissioners signing up for the copyright treaty and hope the Elected EU parliament throws it out!! LOL
Hello everyone,
Saturday i bought a Asus transformer Prime TF21 (32go).
Same day i have noticed an issue with the docking station.
I don't know why but some times the docking station is not detected by the tablet.
I have to plug the power and then the docking station is detected by the tablet, then i can remove the power and use the keyboard. it work until i release the tablet.
some time keyboard is detected.
Docking station and tablet are fully charged, i'm in ICS 4.0.3
In a first time i have unchecked the function that disable the keyboard when the tabet is sleeping, i was thinking that worked but today the bug append again
do you have any idea?
thank you for your help
Morlocko
You may have a bad connector. If you plug the power first does that always work? If so then maybe software related. The only real way to check for hardware issue is to get another dock or another tablet. It should always recognize when its docked and theres not a way to disable that.
Sent from my Transformer Prime TF201 using Tapatalk 2
No clue, I've never had this happen or seen mention of it elsewhere. Aside from a lot of people whose docks would only register some of their input, but this sounds different. Something must be a little screwy with your dock or your Prime's charge port.
when i plug the power, the keyboard is directly recognised. then i can take off the power cable and use it all the time. i can even power off then power on the tablet it will always work but if i unplug again the tablet from the dock then i have to plug power on the dock if i want to use it again. The dock is fully charged so i think it's a not a power issue
morlocko said:
when i plug the power, the keyboard is directly recognised. then i can take off the power cable and use it all the time. i can even power off then power on the tablet it will always work but if i unplug again the tablet from the dock then i have to plug power on the dock if i want to use it again. The dock is fully charged so i think it's a not a power issue
Click to expand...
Click to collapse
The keyboard also properly charges the Prime at 70% then? I just don't know what the issue could be. A mis-aligned pin would result in the same thing happening even after plugging the power in wouldn't it?
yes the keyboard charge the prime. i can start the prime with the dock powered or i can put the power after the start it change nothing, until keyboard has some power for a second then he is recognized by the prime.
what i don't understand is until prime is unpluged i can power it off then on without power on the dock
but if i unplug the prime then need power
very strange
i want to be sure it's a defective one because if i go to shop and the prime as nothing they will ask money for support
morlocko said:
yes the keyboard charge the prime. i can start the prime with the dock powered or i can put the power after the start it change nothing, until keyboard has some power for a second then he is recognized by the prime.
what i don't understand is until prime is unpluged i can power it off then on without power on the dock
but if i unplug the prime then need power
very strange
i want to be sure it's a defective one because if i go to shop and the prime as nothing they will ask money for support
Click to expand...
Click to collapse
Again, I don't see how it's not some physical defect somewhere. I haven't seen anything like this, I'd try to swap it out or something. I don't understand that last sentence so well, but see if you can't try another dock in-store.
i will say that if i go to the shop and say the dock is not working, they will test it but if they says dock is working they ask money (around 75$) if dock is really not working then there is nothing to pay.
can we plug/remove the prime on the dock when she's powered on?
or do we have to power off first and then plug-in the prime?
thank you
morlocko said:
i will say that if i go to the shop and say the dock is not working, they will test it but if they says dock is working they ask money (around 75$) if dock is really not working then there is nothing to pay.
can we plug/remove the prime on the dock when she's powered on?
or do we have to power off first and then plug-in the prime?
thank you
Click to expand...
Click to collapse
Oh yeah, you can! Totally, I never turn my Prime off.
I don't know about this shop though, what's the name? Where did you actually buy the dock, and when? I'd try actually taking to where you bought it first, but I don't know all your situation. Does seem risky if you for some reason have to pay, but I don't understand why you would; that being said though, since you yourself know there's a bit of a work-a-round they could easily realize the same work-a-round and still try and charge you. But where I'm at, no such situation would exist.
1 thing is for certain, your device is definitely not working properly or optimally.
Sent from my Transformer Prime TF201 using XDA Premium HD via my tethered HTC Vision
I'm having a somewhat nonsensical issue with my keyboard dock: The keyboard does not work at all, the trackpad works perfectly, battery works, the dock port to connect to the computer works, the dock USB port supplies power (judging by the light from my optical mouse), but the tablet doesn't seem to detect anything connected to the USB port, i have not tested the dock SD slot.
I also connected a TF201 to my dock with no difference in the symptoms displayed.
Any ideas? Or am I out a dock?
Thanks!
Same problem
solitarywarrior1 said:
I'm having a somewhat nonsensical issue with my keyboard dock: The keyboard does not work at all, the trackpad works perfectly, battery works, the dock port to connect to the computer works, the dock USB port supplies power (judging by the light from my optical mouse), but the tablet doesn't seem to detect anything connected to the USB port, i have not tested the dock SD slot.
I also connected a TF201 to my dock with no difference in the symptoms displayed.
Any ideas? Or am I out a dock?
Thanks!
Click to expand...
Click to collapse
Hate to be that person, but I have to exact same problem! My tablet is running Cynanogen Mod 11. It still charges and the trackpad works, but the keyboard is 100% unresponsive. Whenever I plug in the dock it asks me to choose the keyboard layout in the notifications bar as well.
It seems that a few other people have this problem, I did find another thread about this exact same problem but it was from a long time ago and all they said was for the guy to return it and get it replaced.
It just does not seem to make sense that the track pad, charging station, and USB port for file transfer and stuff would work, but not the keyboard. I thought I might have changed a setting but I just factory reset the tablet and reinstalled Cynanogen Mod 11 and it still doesn't work . If anyone can enlighten us... that would be great!
Finally,
I read somewhere that you can cold boot the device. Here are the steps:
http://forum.xda-developers.com/wiki/ASUS_Transformer_Pad/TF300T#Cold_Boot
That method didn't work for me however, but idk maybe it will work for you.
I have no idea where the warranty card is, or how that even works but I heard ASUS warranty just sucks, so that is probably not an option for me. If it helps I bought mine off amazon.com a year ago or so.
chyungspice said:
Hate to be that person, but I have to exact same problem! My tablet is running Cynanogen Mod 11. It still charges and the trackpad works, but the keyboard is 100% unresponsive. Whenever I plug in the dock it asks me to choose the keyboard layout in the notifications bar as well.
It seems that a few other people have this problem, I did find another thread about this exact same problem but it was from a long time ago and all they said was for the guy to return it and get it replaced.
It just does not seem to make sense that the track pad, charging station, and USB port for file transfer and stuff would work, but not the keyboard. I thought I might have changed a setting but I just factory reset the tablet and reinstalled Cynanogen Mod 11 and it still doesn't work . If anyone can enlighten us... that would be great!
Finally,
I read somewhere that you can cold boot the device. Here are the steps:
http://forum.xda-developers.com/wiki/ASUS_Transformer_Pad/TF300T#Cold_Boot
That method didn't work for me however, but idk maybe it will work for you.
I have no idea where the warranty card is, or how that even works but I heard ASUS warranty just sucks, so that is probably not an option for me. If it helps I bought mine off amazon.com a year ago or so.
Click to expand...
Click to collapse
Cold-Booting doesn't fix it for me either and i'm out of warranty, so ASUS isn't gonna be much help to me either...
It's good to know i'm not alone at least!
solitarywarrior1 said:
I'm having a somewhat nonsensical issue with my keyboard dock: The keyboard does not work at all, the trackpad works perfectly, battery works, the dock port to connect to the computer works, the dock USB port supplies power (judging by the light from my optical mouse), but the tablet doesn't seem to detect anything connected to the USB port, i have not tested the dock SD slot.
I also connected a TF201 to my dock with no difference in the symptoms displayed.
Any ideas? Or am I out a dock?
Thanks!
Click to expand...
Click to collapse
not sure if you have solved this yet but I had the same problems and it turned out that one of the kids had knocked the keyboard off my desk and it had loosened a connection internally within the keyboard.
I found a youtube video of how to fix it, unscrewed the back of the keyboard and carefully popped the connector back in place.
It's a bit fiddly and took me about 30 mins to do with average electronics related knowledge
gasgrassorarse said:
not sure if you have solved this yet but I had the same problems and it turned out that one of the kids had knocked the keyboard off my desk and it had loosened a connection internally within the keyboard.
I found a youtube video of how to fix it, unscrewed the back of the keyboard and carefully popped the connector back in place.
It's a bit fiddly and took me about 30 mins to do with average electronics related knowledge
Click to expand...
Click to collapse
Any chance of linking the Youtube video? Had the same problem for a while and pretty much just let it be but a fix would be nice
gasgrassorarse said:
not sure if you have solved this yet but I had the same problems and it turned out that one of the kids had knocked the keyboard off my desk and it had loosened a connection internally within the keyboard.
I found a youtube video of how to fix it, unscrewed the back of the keyboard and carefully popped the connector back in place.
It's a bit fiddly and took me about 30 mins to do with average electronics related knowledge
Click to expand...
Click to collapse
UndisputedGuy said:
Any chance of linking the Youtube video? Had the same problem for a while and pretty much just let it be but a fix would be nice
Click to expand...
Click to collapse
Nevermind, opened it up anyways and saw exactly the same problem. Reconnected the cable and the keyboard worked again after months of thinking it was just broken. Pretty chuffed and quite amazed, probably wouldn't have even attempted it if it wasn't for your post and this thread. Thanks for the information, very much appreciated here
UndisputedGuy said:
Nevermind, opened it up anyways and saw exactly the same problem. Reconnected the cable and the keyboard worked again after months of thinking it was just broken. Pretty chuffed and quite amazed, probably wouldn't have even attempted it if it wasn't for your post and this thread. Thanks for the information, very much appreciated here
Click to expand...
Click to collapse
Woah, I ended up buying a TF700, but i'll probably attempt this fix as soon as I have a spare minute!