Hello everyone,
Saturday i bought a Asus transformer Prime TF21 (32go).
Same day i have noticed an issue with the docking station.
I don't know why but some times the docking station is not detected by the tablet.
I have to plug the power and then the docking station is detected by the tablet, then i can remove the power and use the keyboard. it work until i release the tablet.
some time keyboard is detected.
Docking station and tablet are fully charged, i'm in ICS 4.0.3
In a first time i have unchecked the function that disable the keyboard when the tabet is sleeping, i was thinking that worked but today the bug append again
do you have any idea?
thank you for your help
Morlocko
You may have a bad connector. If you plug the power first does that always work? If so then maybe software related. The only real way to check for hardware issue is to get another dock or another tablet. It should always recognize when its docked and theres not a way to disable that.
Sent from my Transformer Prime TF201 using Tapatalk 2
No clue, I've never had this happen or seen mention of it elsewhere. Aside from a lot of people whose docks would only register some of their input, but this sounds different. Something must be a little screwy with your dock or your Prime's charge port.
when i plug the power, the keyboard is directly recognised. then i can take off the power cable and use it all the time. i can even power off then power on the tablet it will always work but if i unplug again the tablet from the dock then i have to plug power on the dock if i want to use it again. The dock is fully charged so i think it's a not a power issue
morlocko said:
when i plug the power, the keyboard is directly recognised. then i can take off the power cable and use it all the time. i can even power off then power on the tablet it will always work but if i unplug again the tablet from the dock then i have to plug power on the dock if i want to use it again. The dock is fully charged so i think it's a not a power issue
Click to expand...
Click to collapse
The keyboard also properly charges the Prime at 70% then? I just don't know what the issue could be. A mis-aligned pin would result in the same thing happening even after plugging the power in wouldn't it?
yes the keyboard charge the prime. i can start the prime with the dock powered or i can put the power after the start it change nothing, until keyboard has some power for a second then he is recognized by the prime.
what i don't understand is until prime is unpluged i can power it off then on without power on the dock
but if i unplug the prime then need power
very strange
i want to be sure it's a defective one because if i go to shop and the prime as nothing they will ask money for support
morlocko said:
yes the keyboard charge the prime. i can start the prime with the dock powered or i can put the power after the start it change nothing, until keyboard has some power for a second then he is recognized by the prime.
what i don't understand is until prime is unpluged i can power it off then on without power on the dock
but if i unplug the prime then need power
very strange
i want to be sure it's a defective one because if i go to shop and the prime as nothing they will ask money for support
Click to expand...
Click to collapse
Again, I don't see how it's not some physical defect somewhere. I haven't seen anything like this, I'd try to swap it out or something. I don't understand that last sentence so well, but see if you can't try another dock in-store.
i will say that if i go to the shop and say the dock is not working, they will test it but if they says dock is working they ask money (around 75$) if dock is really not working then there is nothing to pay.
can we plug/remove the prime on the dock when she's powered on?
or do we have to power off first and then plug-in the prime?
thank you
morlocko said:
i will say that if i go to the shop and say the dock is not working, they will test it but if they says dock is working they ask money (around 75$) if dock is really not working then there is nothing to pay.
can we plug/remove the prime on the dock when she's powered on?
or do we have to power off first and then plug-in the prime?
thank you
Click to expand...
Click to collapse
Oh yeah, you can! Totally, I never turn my Prime off.
I don't know about this shop though, what's the name? Where did you actually buy the dock, and when? I'd try actually taking to where you bought it first, but I don't know all your situation. Does seem risky if you for some reason have to pay, but I don't understand why you would; that being said though, since you yourself know there's a bit of a work-a-round they could easily realize the same work-a-round and still try and charge you. But where I'm at, no such situation would exist.
1 thing is for certain, your device is definitely not working properly or optimally.
Sent from my Transformer Prime TF201 using XDA Premium HD via my tethered HTC Vision
Related
Hy all
I received my asus transformer prime some hours ago. I have the problem that my device does not charge when I put in the cable into my computer. But the device connets to the computer and is known as Transformer prime.
The only way to charge it in a slow mode is to turn off the screen, plug in into the computer and wait. Then it charges about 5 percent in an hour. I guess this way it charges only with 5V instead of 15V. I don't use any extension cables.
Where to you think is the problem and how can I solve it? There are other posts in other forum with the same problem.
Did anyone else had this problem? Thank you in advance. (sorry for my english)
You can only charge it with a wall charger officially -> there us no problem
Gesendet von meinem GT-I9100 mit Tapatalk
No charging with USB? Are you sure?
I can't use the US charger because I live in Europe. But I ordered now the charger from Transformer Prime - seams to be the same - for Europe. Maybe this helps.
Try this
http://event.asus.com/mb/2010/ai_charger/
Thank you - i will try this tool and buy an US/EU adapter. Hope it works.
The instructions in the online PDF for the TF101 state that you can ONLY charge on straight USB with the unit OFF. I doubt that would change for the TF102
Is the adapter only 110v? If not just get something like this:
http://www.amazon.com/Travel-Europe-Adapter-Adaptor-Convert/dp/B001EB26MO/ref=pd_sbs_op_4
delpiero223 said:
You can only charge it with a wall charger officially -> there us no problem
Click to expand...
Click to collapse
My wife has the original transformer and it will charge from my computer ONLY when the screen is off (weird right?) and even so, it charges sooo slow that way. She left it over night and it went from 18% up to 47%!
I'm still waiting for my Prime. Can someone confirm or deny this same tactic will work with it? You're better off getting the wall charger, but it might do in a pinch.
The problem is that the device goes ON if I plug it into the computer . Okay, I have to shut down the device after I plugged in.
There s thread in the original transformer forum that dig into the charging needs of the transformer.
The short version is, you need a 12v output, most standard USB AC only output 5v.
And you need to use the Asus USB wire, standard USB wire doesn't support 12volt current.
I did find a generic 12v AC with a USB port, priced around 10 euros in EU, it's not uber commun but I found it in a general store, so you shouldn't have to much problem getting one somewhere.
Bruuce said:
My wife has the original transformer and it will charge from my computer ONLY when the screen is off (weird right?) and even so, it charges sooo slow that way. She left it over night and it went from 18% up to 47%!
Click to expand...
Click to collapse
This does still work - I can confirm. But don't have so much time all the time
you guys should not be surprised at the charging speed on USB2.0. Most USB ports (unless you're using a newer motherboard) max out at 500ma. You can do the math.
Most tablets don't charge at all via USB to PC. This is because they have bigger batteries and the PC USB standard power output is 5v. Having it charge at all via USB is a blessing, but will not be practical in most situations. However, I am glad to have the option.
It would be nice to have the USB standard on PC increased to handle this, but maybe USB 4.0.
There is an extension to USB 3.0 that is being proposed that will allow up to 100 watts of charging. Should be seeing it in 2012.
http://www.guru3d.com/news/new-usb-30-power-spec-enables-up-to-100w/
Will this charge in a USB 3.0 port can anyone confirm? And does it requires turning it off?
Sent from my PC36100 using Tapatalk
Try the program I posted earlier in this tread. Works with any PC motherboard and will charge your tablets.
http://event.asus.com/mb/2010/ai_charger/
I have that program with my Asus mobo it does NOT charge your tab faster and does not even notice it is there like it does with a Ipod
Solution to Transformer Prime not charging problem
I'm not an apologist for ASUS, their UK tech support was useless and offered the only solution as a return for repair.
So you can be sure you have the same problem. My Prime worked perfectly (brilliant piece of kit!) but two days again stopped taking charge. Keypad drained completely, tab was down to 25% before I realised I had to do something. ICS has been downloaded.
ASUS told me it was the transformer plug not working - wrong I tested the output. Charge was not beinbg taken when cable was plugged into a PC or a an alternative USB transformer either.
ASUS told me it was the cable not working - Wrong - it woke the device up when plugged in.
ASUS told me it was because the new firmware was the problem and it shoudl go back to them for resetting to Android 3. Wrong.
ANSWER - Simples, reset with a paper clip using the small hole by the SD card in the Tab. Ten seconds. Restart.
Tablet and Dock start to recharge instantly. No problems since. No setting seem to be lost, all Skype contacts, Wireless passwords intact.
Don't panic and don't send it back. Hope this helps.
Spread the word gret piece of kit, just ignore the ASUS help....
Thanks a lot
you made my day,it was not charging at all..the asus prime came from singapore and im currently in india it wasnt charging at all now it works perfectly.all i had to do was reset the pad .then it started charging ..
Just to double check, what effect does this reset have on the software. Any apps/data/settings lost? Does it revert the software to an older version?
Hi Folks,
Received a new gold prime today,
I connected the tablet to the dock and charged for a full eight hours (was definitely keeping this one). Updated to ICS and the camera update and tehn did a factory reset to ensure nice vanilla install.
Been loading a few apps, and setting up email etc etc whilst the batteries were charging and all seemed hunky dory. I then took the prime and teh dock into another room and when I put teh prime back into the dock it did not recognise the dock (did not notice until typing did not appear on screen) Oh i thought thats odd what is happening here as It had been connecting earlier. After a bit of troubleshooting it appears that :
If the dock is not connected to the power supply there is no connection between the tablet and teh dock.
If the dock is connected to the power supply and I connect the tablet, it is recognised immediately.
If I connect the dock when the dock is not powered it does not recognise the tablet, however the second I connect the dock to the power supply the tablet immediately connects with the dock!!
One further observation is that when charging it feels as if the dock is vibrating ever so slightly, but as far as I am aware the only moving parts are the keys on the keyboard and there is not a transformer in the dock as the mains (wall) plug carries out this function !!
Any thoughts or suggestions?
My initial thought is to be seeking a replacement item straight away (bit of a bugg** as waiting on a refund from amazon for a grey prime that I returned today)
Please do not bother with sarky comments about asus as there are enough threads like that, I am really seeking to find out if anybody else has seen a similar issue.
I've not heard of anybody else with this particular problem.
As much as I hate to say it, looks like you might need to either RMA (or return) it.
Sent from my Transformer Prime TF201 using xda premium
slef2003 said:
Hi Folks,
Received a new gold prime today,
I connected the tablet to the dock and charged for a full eight hours (was definitely keeping this one). Updated to ICS and the camera update and tehn did a factory reset to ensure nice vanilla install.
Been loading a few apps, and setting up email etc etc whilst the batteries were charging and all seemed hunky dory. I then took the prime and teh dock into another room and when I put teh prime back into the dock it did not recognise the dock (did not notice until typing did not appear on screen) Oh i thought thats odd what is happening here as It had been connecting earlier. After a bit of troubleshooting it appears that :
If the dock is not connected to the power supply there is no connection between the tablet and teh dock.
If the dock is connected to the power supply and I connect the tablet, it is recognised immediately.
If I connect the dock when the dock is not powered it does not recognise the tablet, however the second I connect the dock to the power supply the tablet immediately connects with the dock!!
One further observation is that when charging it feels as if the dock is vibrating ever so slightly, but as far as I am aware the only moving parts are the keys on the keyboard and there is not a transformer in the dock as the mains (wall) plug carries out this function !!
Any thoughts or suggestions?
My initial thought is to be seeking a replacement item straight away (bit of a bugg** as waiting on a refund from amazon for a grey prime that I returned today)
Please do not bother with sarky comments about asus as there are enough threads like that, I am really seeking to find out if anybody else has seen a similar issue.
Click to expand...
Click to collapse
Mine is similar but slightly worse !
My dock connects mebe 1 in 10 times and works ok ... i have tried connecting whilst the power cable is in etc about 500 times now and its random when it decides itll work or not.
I think its a battery fault, but i've already requested RMA and itll be picked up tomorrow.
Bad thing is that its already sold out now, so i'll end up waiting forever for another one
My gyroscope is also FUBAR ... screen rotation, glowball, riptide all do nothing (and yes i have checked screen autorotate toggle ... a million times )
slef2003 said:
Hi Folks,
Received a new gold prime today,
I connected the tablet to the dock and charged for a full eight hours (was definitely keeping this one). Updated to ICS and the camera update and tehn did a factory reset to ensure nice vanilla install.
Been loading a few apps, and setting up email etc etc whilst the batteries were charging and all seemed hunky dory. I then took the prime and teh dock into another room and when I put teh prime back into the dock it did not recognise the dock (did not notice until typing did not appear on screen) Oh i thought thats odd what is happening here as It had been connecting earlier. After a bit of troubleshooting it appears that :
If the dock is not connected to the power supply there is no connection between the tablet and teh dock.
If the dock is connected to the power supply and I connect the tablet, it is recognised immediately.
If I connect the dock when the dock is not powered it does not recognise the tablet, however the second I connect the dock to the power supply the tablet immediately connects with the dock!!
One further observation is that when charging it feels as if the dock is vibrating ever so slightly, but as far as I am aware the only moving parts are the keys on the keyboard and there is not a transformer in the dock as the mains (wall) plug carries out this function !!
Any thoughts or suggestions?
My initial thought is to be seeking a replacement item straight away (bit of a bugg** as waiting on a refund from amazon for a grey prime that I returned today)
Please do not bother with sarky comments about asus as there are enough threads like that, I am really seeking to find out if anybody else has seen a similar issue.
Click to expand...
Click to collapse
Im on the same boat..C1 batch with 9.4.2.11 firmware...no root
Bad dock.
I too have very similar issues. It arrived yesterday, I got straight back on the phone after reading similar problems on here and it got collected by courier this morning. I bought mine from eBuyer UK.
I also spoke to Asus technical support, who said I could quite happily send just the dock back to them for repair, but denied to acknowledge that it is a known fault with the devices.
To save time and possible problems, I just sent the whole thing back to eBuyer for a full refund. Plan to get my next one from a store so I can exchange it same day if I get another faulty one. Should the next one be faulty, I won't be purchasing another.
Best of luck to those with the issue, it's soul destroying sending back the device you've anticipated for long, especially when the main tablet seems to work fine.
slothita said:
I too have very similar issues. It arrived yesterday, I got straight back on the phone after reading similar problems on here and it got collected by courier this morning. I bought mine from eBuyer UK.
I also spoke to Asus technical support, who said I could quite happily send just the dock back to them for repair, but denied to acknowledge that it is a known fault with the devices.
To save time and possible problems, I just sent the whole thing back to eBuyer for a full refund. Plan to get my next one from a store so I can exchange it same day if I get another faulty one. Should the next one be faulty, I won't be purchasing another.
Best of luck to those with the issue, it's soul destroying sending back the device you've anticipated for long, especially when the main tablet seems to work fine.
Click to expand...
Click to collapse
good for you..too bad over here we dont have this such refund policy..the most one to one exchange within 1 week which most of the shop very reluctant to do..i thi cases no stock for replacement too
armukhtar said:
good for you..too bad over here we dont have this such refund policy..the most one to one exchange within 1 week which most of the shop very reluctant to do..i thi cases no stock for replacement too
Click to expand...
Click to collapse
Hi Armukhtar
Where are you
slef2003 said:
Hi Armukhtar
Where are you
Click to expand...
Click to collapse
from malaysia
The tablet/dock issues have been noted since day one :-( See the long thread on transformerforums.com to see how many people have issues with their docks (me included! :-( ) http://www.transformerforums.com/forum/transformer-prime-help/12507-tfp-dock-keyboard-not-working.html
kaiserpc said:
The tablet/dock issues have been noted since day one :-( See the long thread on transformerforums.com to see how many people have issues with their docks (me included! :-( ) http://www.transformerforums.com/forum/transformer-prime-help/12507-tfp-dock-keyboard-not-working.html
Click to expand...
Click to collapse
Hi Kaiser,
I had read the thread you mentioned, but at teh time I posted this Q my problem seemed to be different as teh dock would only not work when it was on battery power....It was absolutely fine when connected to the mains......however as time has progressed the dock has become even more temperamental and is now failing some of the time when it is connected to the mains.
Asus support suggested that I return to shop ( I had already submitted an RMA) and given some of teh problems that folks in countries outwith the EU are having I am suddenly feeling glad of the EU as AFAIR this legislation was EU inspired .
OT Mind you I am not very happy with teh EU commissioners signing up for the copyright treaty and hope the Elected EU parliament throws it out!! LOL
hi
i have a little problem with my tablet asus prime , it charges only with dock connected. if i charge tablet only then i see an recognised icon but no charge at all.
there is a solution for this problem?
sorry for my bad english
Had the same problem and fixed it. Some say you can fix it by holding the
reset button for 30 seconds (a paperclip in the pinhole by microsd slot).
Definately try that first.
That didn't do it for me, and I can't send it back as I have no warranty.
So I opened it and fixed it (how to in thread below. If the pinhole trick
does not work and you are under warranty you'll have to send it to Asus.
http://forum.xda-developers.com/showthread.php?t=1715252&highlight=fastcharge+issue
Hope this helps! Lets hear how it goes!!!
i tried your method but it doesn't work.
maybe it is a faulty cable or ac adapter? it is strange that it charges with dock (it's the same connector)
Yes it's very strange, I was going crazy over this issue for two months, had two RMA's but they couldn't fix it.
Did you open your prime or did you try the pinhole?
Sent from my Transformer Prime TF201 using Tapatalk 2
My Trsnsformer TF300 dock only works when i connect it to power adapter, after it connects to my pad, i can remove power supply and easily work with it till next undocking. Afterward, if i want to connect my pad , i have to connect power supply again. After connection it shows me : Change to ASUS keyboard to integreate hardware keyboard or something similar. Is it factory error or i am missing something? Why`s so?
zigulists said:
My Trsnsformer TF300 dock only works when i connect it to power adapter, after it connects to my pad, i can remove power supply and easily work with it till next undocking. Afterward, if i want to connect my pad , i have to connect power supply again. After connection it shows me : Change to ASUS keyboard to integreate hardware keyboard or something similar. Is it factory error or i am missing something? Why`s so?
Click to expand...
Click to collapse
I have the exact same problem. I bought a keyboard QWERTZ from amazon.de I was thrilled to use te keyboard. even after you pull out the power plug the keyboard keeps on working. BUT, after a hard reset the keyboard is not recognized. undocking and docking no effect.
once you plug in the power even for a second the dock is recognized again an you can pull the plug back out.
I heard somewhere about upgrading the keyboard firmware?
chipscollector said:
I have the exact same problem. I bought a keyboard QWERTZ from amazon.de I was thrilled to use te keyboard. even after you pull out the power plug the keyboard keeps on working. BUT, after a hard reset the keyboard is not recognized. undocking and docking no effect.
once you plug in the power even for a second the dock is recognized again an you can pull the plug back out.
I heard somewhere about upgrading the keyboard firmware?
Click to expand...
Click to collapse
Did you manage to fix it? I have exactly the same problem. Did you have to bring it back for warranty?
I brought it to warranty and ASUS changed dock station to new one.
P.S. Sorry for late reply.
I'm having a somewhat nonsensical issue with my keyboard dock: The keyboard does not work at all, the trackpad works perfectly, battery works, the dock port to connect to the computer works, the dock USB port supplies power (judging by the light from my optical mouse), but the tablet doesn't seem to detect anything connected to the USB port, i have not tested the dock SD slot.
I also connected a TF201 to my dock with no difference in the symptoms displayed.
Any ideas? Or am I out a dock?
Thanks!
Same problem
solitarywarrior1 said:
I'm having a somewhat nonsensical issue with my keyboard dock: The keyboard does not work at all, the trackpad works perfectly, battery works, the dock port to connect to the computer works, the dock USB port supplies power (judging by the light from my optical mouse), but the tablet doesn't seem to detect anything connected to the USB port, i have not tested the dock SD slot.
I also connected a TF201 to my dock with no difference in the symptoms displayed.
Any ideas? Or am I out a dock?
Thanks!
Click to expand...
Click to collapse
Hate to be that person, but I have to exact same problem! My tablet is running Cynanogen Mod 11. It still charges and the trackpad works, but the keyboard is 100% unresponsive. Whenever I plug in the dock it asks me to choose the keyboard layout in the notifications bar as well.
It seems that a few other people have this problem, I did find another thread about this exact same problem but it was from a long time ago and all they said was for the guy to return it and get it replaced.
It just does not seem to make sense that the track pad, charging station, and USB port for file transfer and stuff would work, but not the keyboard. I thought I might have changed a setting but I just factory reset the tablet and reinstalled Cynanogen Mod 11 and it still doesn't work . If anyone can enlighten us... that would be great!
Finally,
I read somewhere that you can cold boot the device. Here are the steps:
http://forum.xda-developers.com/wiki/ASUS_Transformer_Pad/TF300T#Cold_Boot
That method didn't work for me however, but idk maybe it will work for you.
I have no idea where the warranty card is, or how that even works but I heard ASUS warranty just sucks, so that is probably not an option for me. If it helps I bought mine off amazon.com a year ago or so.
chyungspice said:
Hate to be that person, but I have to exact same problem! My tablet is running Cynanogen Mod 11. It still charges and the trackpad works, but the keyboard is 100% unresponsive. Whenever I plug in the dock it asks me to choose the keyboard layout in the notifications bar as well.
It seems that a few other people have this problem, I did find another thread about this exact same problem but it was from a long time ago and all they said was for the guy to return it and get it replaced.
It just does not seem to make sense that the track pad, charging station, and USB port for file transfer and stuff would work, but not the keyboard. I thought I might have changed a setting but I just factory reset the tablet and reinstalled Cynanogen Mod 11 and it still doesn't work . If anyone can enlighten us... that would be great!
Finally,
I read somewhere that you can cold boot the device. Here are the steps:
http://forum.xda-developers.com/wiki/ASUS_Transformer_Pad/TF300T#Cold_Boot
That method didn't work for me however, but idk maybe it will work for you.
I have no idea where the warranty card is, or how that even works but I heard ASUS warranty just sucks, so that is probably not an option for me. If it helps I bought mine off amazon.com a year ago or so.
Click to expand...
Click to collapse
Cold-Booting doesn't fix it for me either and i'm out of warranty, so ASUS isn't gonna be much help to me either...
It's good to know i'm not alone at least!
solitarywarrior1 said:
I'm having a somewhat nonsensical issue with my keyboard dock: The keyboard does not work at all, the trackpad works perfectly, battery works, the dock port to connect to the computer works, the dock USB port supplies power (judging by the light from my optical mouse), but the tablet doesn't seem to detect anything connected to the USB port, i have not tested the dock SD slot.
I also connected a TF201 to my dock with no difference in the symptoms displayed.
Any ideas? Or am I out a dock?
Thanks!
Click to expand...
Click to collapse
not sure if you have solved this yet but I had the same problems and it turned out that one of the kids had knocked the keyboard off my desk and it had loosened a connection internally within the keyboard.
I found a youtube video of how to fix it, unscrewed the back of the keyboard and carefully popped the connector back in place.
It's a bit fiddly and took me about 30 mins to do with average electronics related knowledge
gasgrassorarse said:
not sure if you have solved this yet but I had the same problems and it turned out that one of the kids had knocked the keyboard off my desk and it had loosened a connection internally within the keyboard.
I found a youtube video of how to fix it, unscrewed the back of the keyboard and carefully popped the connector back in place.
It's a bit fiddly and took me about 30 mins to do with average electronics related knowledge
Click to expand...
Click to collapse
Any chance of linking the Youtube video? Had the same problem for a while and pretty much just let it be but a fix would be nice
gasgrassorarse said:
not sure if you have solved this yet but I had the same problems and it turned out that one of the kids had knocked the keyboard off my desk and it had loosened a connection internally within the keyboard.
I found a youtube video of how to fix it, unscrewed the back of the keyboard and carefully popped the connector back in place.
It's a bit fiddly and took me about 30 mins to do with average electronics related knowledge
Click to expand...
Click to collapse
UndisputedGuy said:
Any chance of linking the Youtube video? Had the same problem for a while and pretty much just let it be but a fix would be nice
Click to expand...
Click to collapse
Nevermind, opened it up anyways and saw exactly the same problem. Reconnected the cable and the keyboard worked again after months of thinking it was just broken. Pretty chuffed and quite amazed, probably wouldn't have even attempted it if it wasn't for your post and this thread. Thanks for the information, very much appreciated here
UndisputedGuy said:
Nevermind, opened it up anyways and saw exactly the same problem. Reconnected the cable and the keyboard worked again after months of thinking it was just broken. Pretty chuffed and quite amazed, probably wouldn't have even attempted it if it wasn't for your post and this thread. Thanks for the information, very much appreciated here
Click to expand...
Click to collapse
Woah, I ended up buying a TF700, but i'll probably attempt this fix as soon as I have a spare minute!