Brenda: Hi, my name is Brenda. How may I help you?
Me: Hi. I have a question about an app that has been appearing in my app drawer.
Brenda: I'll be happy to assist you on that.
Brenda: What is the model of your phone and who is your service provider?
Me: The Droid RAZR from Verizon.
Brenda: Can I have the HEX/MEID number and the system version of the phone?
Me: Where can I find the HEX number?
Brenda: Please go to the dialer then type in *#06# for the HEX number.
Brenda: System version is under Settings then About phone.
Me: My HEX is XXXXXXXXXXXXXXX
Me: System Version is 6.11.748.XT912.Verizon.US
Brenda: Thank you.
Brenda: What is the app that has been appearing in your app drawer?
Me: It is called SIM Toolkit.
Brenda: Let me check that in our system. One moment, please.
Me: Okay.
Brenda: Thank you for holding, my apologies for the delay.
Brenda: Do you have a SIM card on the phone?
Me: Yes,
Brenda: Did you try to access that apps?
Me: Yes. It doesn't open.
Brenda: Is it the SIM card from Verizon?
Me: Yes.
Brenda: Can you please power off and on the phone then remove and re insert the SIM card?
Me: Sure. One moment.
Me: Alright. It's rebooted.
Brenda: Have you removed and re insert the SIM card?
Me: Yes.
Brenda: Okay. Then try to access again and check if you can open it.
Me: The app is gone now. Some days it will be there and some days it won't.
Brenda: Did you make sure that the SIM card is inserted properly?
Me: Yes. I can make calls and send text messaes.
Me: messages.
Brenda: Can you please try to contact Verizon in regard with this?
Me: Do you know if the application has been installed by Motorola or Verizon?
Brenda: It's a preloaded apps on the phone.
Brenda: Can you please try the clear data of the apps under Settings?
Me: I can't. The option to clear data is not clickable.
Brenda: Okay.
Brenda: Can you please ask assistance from Verizon regarding that?
Brenda: You should be able to open that apps since you have a SIM card on the phone.
Brenda: Are you sure that it's the SIM card not the SD card?
Me: Yes. I'm positive. What does the app do? It will just randomly appear in my app drawer then disappear.
Brenda: It should not be.
Brenda: So you have the SD card and SIM card on the phone?
Me: Yes.
Brenda: Can you please power off and on the phone then check if the apps re appear?
Me: Sure. One moment.
Me: It's not there.
Brenda: Are you sure?
Me: Positive. When it is there it says SIM Toolkit and has a little picture of a SIM card above it. It is not there.
Brenda: It's beside the Settings apps, right?
Me: When it's there, yes.
Brenda: It should be there. Can you please remove then re insert again the SIM card?
Me: Sure. Should I power off my phone first?
Brenda: Yes, please.
Me: I've already turned it off, removed the SIM card, reinserted it, and powered on my phone.
Brenda: Is it still the same?
Me: Yep. The app doesn't show up. In my settings it also says the app is 0.00 B in size.
Brenda: Can you please try to reset the phone to the factory settings?
Me: I'm not sure I want to do lose everything on my phone. I'm just wondering what this app does and why it disappears randomly.
Brenda: It should not be disappear since it's a preloaded apps even if you don't have a SIM card on the phone.
Me: It's an app that Motorola preloaded I believe from what I've read, because it's also installed on other phones that are not on Verizon.
Me: I was also reading some topics on the Motorola Support forums. https://forums.motorola.com/posts/1035cce864
Me: And here. https://forums.motorola.com/posts/02e541baf4
Brenda: Okay. Let me escalate this to Level 2 support for further assistance.
Brenda: Can I have your cellphone number?
Me: Sure. It's XXXXXXXXXX Thanks.
Brenda: Thank you. One moment, please.
Brenda: Thank you for holding, my apologies for the delay.
Me: No problem.
Brenda: Mytch, in order to provide you with the best possible support for this type of question, we will need to ask you to call our call center directly. You will not have to repeat any troubleshooting steps that we have just done as I will be saving this entire conversation and all you will have to do is dial 800-734-5870 and say "Technical Support" or press 2. When prompted, please enter your 10 digit cell phone number that you provided me earlier in our chat. You will then be directly routed to one of our Level 2 Technical Support Specialists. Your reference number for this chat is 120123-000358. Our Level 2 agents are available M-F from 7am-10pm CST and on Sat. & Sun. from 8am-5pm CST.
After I called the Representative, he informed me that my phone was rooted. I have no idea how he knew that. He told me I should send in my phone in for evaluation. The guy said "um" about 100 times. lmao. He would not tell me what the SIM Toolkit is for or why it randomly disappears. This is possibly the dumbest. He told me "hold up dere, aight. Lemme double check dat, man."
Basically they have no idea why this problem is happening..
As to why it disappears dont know, but sim tool kit is basically a sim card app that accesses some preinstalled features or services inside the sim card that the provider puts in them. Ex. A contacts backup service, balance inquiries etc. What it does is totaly dependent on the carrier your on, dont know bout verizon, but my carrier ClaroPR has like 10 different things when accessing sim tool kit, of wich none are worth a damn!!!
Sent from my SGH-T989 using xda premium
prking07 said:
As to why it disappears dont know, but sim tool kit is basically a sim card app that accesses some preinstalled features or services inside the sim card that the provider puts in them. Ex. A contacts backup service, balance inquiries etc. What it does is totaly dependent on the carrier your on, dont know bout verizon, but my carrier ClaroPR has like 10 different things when accessing sim tool kit, of wich none are worth a damn!!!
Sent from my SGH-T989 using xda premium
Click to expand...
Click to collapse
Thanks for the info. The rep I was talking to literally told me to "Google it"
Mytchh said:
Thanks for the info. The rep I was talking to literally told me to "Google it"
Click to expand...
Click to collapse
Yeah, figures. Reps dont know squat, only what they see on screen while on a call!
Sent from my SGH-T989 using xda premium
Yeah, as they say, the app is an interface to a crappy menu on the sim card.
It's been on all carriers i've had, and it's absolute crap.
You get to choose from crap in a menu, and the lag is amazing.
The only useful thing in there must be that you can check you balance(only on some carriers), but I assume you have a better way to do that.
I guess it was meant as a crappy substitute for internet on phones which had none.
I wouldn't miss the app if it was gone, and i've never used it more than to check out what it was.
feitingen said:
Yeah, as they say, the app is an interface to a crappy menu on the sim card.
It's been on all carriers i've had, and it's absolute crap.
You get to choose from crap in a menu, and the lag is amazing.
The only useful thing in there must be that you can check you balance(only on some carriers), but I assume you have a better way to do that.
I guess it was meant as a crappy substitute for internet on phones which had none.
I wouldn't miss the app if it was gone, and i've never used it more than to check out what it was.
Click to expand...
Click to collapse
Are you CDMA or GSM?
prking07 said:
As to why it disappears dont know, but sim tool kit is basically a sim card app that accesses some preinstalled features or services inside the sim card that the provider puts in them. Ex. A contacts backup service, balance inquiries etc. What it does is totaly dependent on the carrier your on, dont know bout verizon, but my carrier ClaroPR has like 10 different things when accessing sim tool kit, of wich none are worth a damn!!!
Sent from my SGH-T989 using xda premium
Click to expand...
Click to collapse
I second this. I'm on a european GSM razr with Vodafone, and the app appeared when I inserted my SIM for the first time. It provides easy access to voicemail settings, free texting options (?), and the usual joke/news text services.
I'm on Verizon so I have the CDMA Razr & just tried to open sim tookit from a shortcut I created with AnyCut. The result: immediate force close of com.android.phone process.
Sent from my DROID RAZR using xda premium
Interesting read. I noticed this app show up in the first week or so. It was shortly after I had installed a free game so I got paranoid and wiped the phone, only to see that the app still existed, although this time not in the app drawer. When it was there and I tried to run it, nothing happened (which is what made me paranoid in the first place)
From what I gather it's a GSM only app, however some users of CMDA phones still see the app randomly appear, but have no idea how to get it to work.. Motorola also isn't very helpful to ask since the reps don't even know what it is. Nice.
in here, they are saying that Moto is using it to see who has gained root access to their phones
http://www.droidrzr.com/index.php/topic/508-information-concerning-rooted-users/
Not sure how much truth to that there is or not..
Im on Vz CDMA and I looked thru manage apps and I have it on my phone..
stupidchicken03 said:
in here, they are saying that Moto is using it to see who has gained root access to their phones
http://www.droidrzr.com/index.php/topic/508-information-concerning-rooted-users/
Not sure how much truth to that there is or not..
Im on Vz CDMA and I looked thru manage apps and I have it on my phone..
Click to expand...
Click to collapse
Never had it show up in App Drawer, but it is in Manage Apps listing.
Don't know if this is BS or not, but found this while searching:
http://www.articlesnatch.com/Articl...iles-To-Serve-Better-User-Experiences/2847267
And based on recent experiences, find it hard to believe that Sim Toolkit is helping VZW or Moto determine if a phone is rooted!
stupidchicken03 said:
in here, they are saying that Moto is using it to see who has gained root access to their phones
http://www.droidrzr.com/index.php/topic/508-information-concerning-rooted-users/
Not sure how much truth to that there is or not..
Im on Vz CDMA and I looked thru manage apps and I have it on my phone..
Click to expand...
Click to collapse
Haha. That's my post. I'm not sure why people jumped to that conclusion. I specifically said a few times in that thread that I don't think Motorola was using it to check for root.
Related
My wife has a stock AT&T 2.1 Aria, which she says she's repeatedly lost phone numbers. Sometimes when rebooting or the phone reboots (not often), the other day she says she had JUST put in someones phone number that day and we rebooted the phone and it was gone.
I don't get it, don't the numbers sync up to Google? Or is Sense doing something silly and storing it locally? She's really frustrated with this, and I've never heard of any such thing.
Maybe she needs to show me how she's putting in phone numbers, or there's some setting somewhere. I asked her to make sure she's not looking at data from Facebook as I know this can vary as it's dynamic from the app (as I understand it anyway) but she says this happens on numbers she puts in on the phone manually herself.
Any suggestions (besides upgrade the ROM, unless it's a KNOWN fix for this issue) would be appreciated.
First thing I'd look at is where she saved them sim or Google it'll go to either. then look and see what she has her phone set to show, either or both.when I first got mine I thought I'd lost numbers but I'd saved them to my sim and had the phone set to show Google contacts.now I only save to Google contacts much easier.
Actually I think stock also has a "phone" destination too.
Sent from my Liberty using XDA App
mtnlion said:
First thing I'd look at is where she saved them sim or Google it'll go to either. then look and see what she has her phone set to show, either or both.when I first got mine I thought I'd lost numbers but I'd saved them to my sim and had the phone set to show Google contacts.now I only save to Google contacts much easier.
Actually I think stock also has a "phone" destination too.
Sent from my Liberty using XDA App
Click to expand...
Click to collapse
That's what I was afraid of, multiple places to store phone numbers instead of just Google. I'll look around and see if there's a sim vs Google setting somewhere, and have her input a sample number and see what she picks or is default.
Hi, I just get my new Galaxy S2 from AT&T few weeks ago, and I think it is just some days ago, there is a notification saying that the City ID app is expired and asked me if I want to pay $2/month. I believe I did hit no. However, I found the app is working (i.e. I can still see which city is the number calling from). I tried to remove the app, but failed (because I haven't root my phone yet)
my question is: say if I did accidentally hit agreed to pay that, then how is it gonna charge me? I mean my google account doesn't have any credit card information. Nor does the app asked me for any credit card information.
moreover, is it possible to remove the app without root the phone?
thank you very much
The charge would show up from AT&T on your bill. As to removing it without root, no can do.
Just call AT&T and let them know you don't want the subscription to that app. That happened to me when with one of the new phones I had a couple years back I got signed up to a subscription service via one of their bloatware apps, I just called them and told them I did not want it, then rooted my phone and deleted the app.
If you don't want to root your phone just complain to the att rep until they permanently block the service from that app from your phone.
Sent from my SAMSUNG-SGH-I777 using XDA App
dayv said:
Just call AT&T and let them know you don't want the subscription to that app. That happened to me when with one of the new phones I had a couple years back I got signed up to a subscription service via one of their bloatware apps, I just called them and told them I did not want it, then rooted my phone and deleted the app.
If you don't want to root your phone just complain to the att rep until they permanently block the service from that app from your phone.
Sent from my SAMSUNG-SGH-I777 using XDA App
Click to expand...
Click to collapse
yeah, I tried to change the feature online, but their system is updating. I called the customer service, they said they can't have the access to my account now because of the system updating. I'm on my way to root the device now. By the way, I've already loaded the kernel from Odin, is that normal to have i9100 displayed when I power on my phone?
cais said:
yeah, I tried to change the feature online, but their system is updating. I called the customer service, they said they can't have the access to my account now because of the system updating. I'm on my way to root the device now. By the way, I've already loaded the kernel from Odin, is that normal to have i9100 displayed when I power on my phone?
Click to expand...
Click to collapse
That's covered in the FAQ - Samsung didn't bother to change the bootlogo for "custom" binary users from the I9100
Post 24: Instructions on how to get NFC on a rooted, modified stock rom.
http://forum.xda-developers.com/showthread.php?p=49936544
Click to expand...
Click to collapse
As of today RBC Mobile in Canada now supports NFC payments with your Samsung Galaxy S3 and S4,
https://play.google.com/store/apps/details?id=com.rbc.mobile.android&hl=en
What's New
Mobile payment capabilities available for Bell Mobility NFC-enabled Samsung Galaxy S III‡ or Samsung Galaxy S4‡ smartphones. If you’re on Android OS 4.3+ or want additional information, go to http://goo.gl/lGzGgR
The RBC Wallet powered by RBC Secure CloudTM lets you add, manage and store your Client Card and Visa credit cards and be able to make payments.
Click to expand...
Click to collapse
Setting up your RBC Wallet
-What do I need to start using the RBC Wallet?
Check out "Getting Started" under How to Use for details on setting up your RBC Wallet.
-What cards can I add to my RBC Wallet?
Currently you are able to add your eligible RBC Visa‡ credit cards and your Client Card (Interac‡ Debit) to your RBC Wallet. You will be able to add additional cards to the RBC Wallet in the future.
-Will I need a new SIM to use the RBC Wallet?
Yes, you will need to change your SIM card to a Bell NFC SIM card. Visit bell.ca/NFC for more information.
Click to expand...
Click to collapse
Do I need to have a data connection in order to make a transaction?
Yes, a data connection is required to download the app, set-up your card information and use the application.
The RBC Wallet does not appear to be working for me. What do I do?
If you are experiencing technical problems with the RBC Wallet please call 1-800-769-2555. They will provide assistance to identify the potential problem.
I have installed the RBC Mobile app but I can't see my card in the RBC Wallet, what should I do?
If you do not see your card in the RBC Wallet it may not be eligible. You must have a personal RBC debit or credit card to use the RBC Wallet. To discuss, please call 1-800-769-2512.
Check out "Getting Started" under How to Use for the list of eligible credit cards.
I plan to cancel my smartphone service and I have the RBC Wallet on my smartphone, what should I do?
Before cancelling a smartphone service it is best to remove all credit cards from your RBC Wallet, disable your debit card, and uninstall the RBC Mobile app. If you have already cancelled your service you can remove cards by using a WiFi network.
Click to expand...
Click to collapse
OK here is what they DONT TELL YOU!!
I called bell to ask if i have an NFC SIM. NO.
NO CANADIAN BELL USER HAS BEEN GIVEN AN NFC SIM WITH THEIR PHONE. YOU MUST GO TO BELL STORE TO GET A FREE SIM UPGRADE.
ALSO. the guy at bell said they have a notice from RBC telling users to go to:
http://www.rbcroyalbank.com/mobile/wallet/nfc-update/
and fill out the form, and an RBC agent will contact you and arrange a push update to your NFC SIM to enable RBC wallet to work.
I am running a SGS4 from bell running a 4.4.2 google edition rom (by danvdh), with build.prop edited back to my original model number from bell.
I just got back from the bell store and have my NFC sim installed. I have the new RBC app installed.
The new card option on first page of RBC app (seen in screenshots from RBC site) is not visible on my device.
I have filled out the form and am waiting for a call back, i imagine this push update will enable the missing button in RBC app.
will update with more information as it comes available.
ONE WEIRD THING...
since i installed my NFC SIM, my phone is telling me i have a voicemail that does not exist. wont go away.
Yeah!... I been at it for the last 4 hours... LOL Took an hour just to figure out weather or not my SIM Card was an NFC enabled card or not. According to the Bell website that is linked to the RBC app, all S4 phones were shipped with NFC cards. Then to find out from a Bell rep. after talking with 4 different people from *611 that could FINALLY speak proper English, that I had to swap out SIM. and then to find out teh provisioning had to be re sent to SIM card to enable the NFC (6Th call) THEN a call to RBC to find out others are having the same issue with the Wallet option not showing up. I was informed that there must be an issue with Googple Play and they way it is being distributed (maybe a permissions issue) or something to that effect. So, from trying to get a decent English speaking Bell rep, to actually finding somebody that was able to help, and at that, she had to spend at least 20 minutes reading literature that nobody was trained on, to getting in contact with RBC, too.. well.. still no working app the way it should be... me thinks it wasn't ready to be launched yet!!
TRusselo said:
As of today RBC Mobile in Canada now supports NFC payments with your Samsung Galaxy S3 and S4,
https://play.google.com/store/apps/details?id=com.rbc.mobile.android&hl=en
OK here is what they DONT TELL YOU!!
I called bell to ask if i have an NFC SIM. NO.
NO CANADIAN BELL USER HAS BEEN GIVEN AN NFC SIM WITH THEIR PHONE. YOU MUST GO TO BELL STORE TO GET A FREE SIM UPGRADE.
ALSO. the guy at bell said they have a notice from RBC telling users to go to:
http://www.rbcroyalbank.com/mobile/wallet/nfc-update/
and fill out the form, and an RBC agent will contact you and arrange a push update to your NFC SIM to enable RBC wallet to work.
I am running a SGS4 from bell running a 4.4.2 google edition rom (by danvdh), with build.prop edited back to my original model number from bell.
I just got back from the bell store and have my NFC sim installed. I have the new RBC app installed.
The new card option on first page of RBC app (seen in screenshots from RBC site) is not visible on my device.
I have filled out the form and am waiting for a call back, i imagine this push update will enable the missing button in RBC app.
will update with more information as it comes available.
ONE WEIRD THING...
since i installed my NFC SIM, my phone is telling me i have a voicemail that does not exist. wont go away.
Click to expand...
Click to collapse
my first call last night = informed white dude. read above.
told ya, NO phone has been shipped with NFC SIM. oh and NFC sims SAY NFC on them!
could you give more info on this :
and then to find out teh provisioning had to be re sent to SIM card to enable the NFC (6Th call)
Click to expand...
Click to collapse
why did you need to do this? did it actually do anything that you can tell?
TRusselo said:
my first call last night = informed white dude. read above.
told ya, NO phone has been shipped with NFC SIM. oh and NFC sims SAY NFC on them!
Click to expand...
Click to collapse
Yes I now know that... BUT, that is NOT what the bell website claims, NOR is it what the Bell rep I was speaking with understood it to be. The S4 was supposed to have an NFC enabled SIM card when it was handed to the customer. The S3---when it was released, the NFC SIM cards weren't available, and had to be swapped. This is what I was told by Bell. Although.... even tho the S4 was supposed to have the NFC SIM, MOST do not... and have to be swapped as well. And yep, my new SIM says NFC on it... Old one did not.
could you give more info on this :
why did you need to do this? did it actually do anything that you can tell?
Click to expand...
Click to collapse
From what I understand from Bell Tech support, in order for the wallet system to work properly, there has to be a switch enabled on the SIM. Only NFC compatible SIM cards will except the command to 'swich on' ... Unless that is 'switched is on' the RBC App will not recognize your phone as a compatible device, and therefore, not display the Wallett portion of the App. This is how we figured out my SIM card was not NFC compatible (although it SHOULD of been from the beginning, being an S4)... Their provisioning system at Bell could not even communicate with My SIM Card to switch NFC to ON. This is exactly what the tech department explained to me.
And no, the only thing I noticed is it's telling me I have a voice mail as well.. same as you.
Click to expand...
Click to collapse
to get rid of the voicemail. have someone leave a message, then delete it.
fixed. called bell to find that out.
that only happened to you after the NFC switch? or when you got the NFC card. (it happened to me when i got the card)
TRusselo said:
to get rid of the voicemail. have someone leave a message, then delete it.
fixed. called bell to find that out.
that only happened to you after the NFC switch? or when you got the NFC card. (it happened to me when i got the card)
Click to expand...
Click to collapse
When i got the card... about 2 minutes after I powered the phone back on... same deal here... Its gone after I received and deleted a voice mail.
Any updates?? Have you got it working?? Or for that matter, has ANYBODY gotten it to work??
I am desperately trying to get it work but RBC and Bell put the blame on each other.
I spent a good 40 minutes on the phone with Bell yesterday, the agent didn't even know at first what I was talking about. He, according to him, checked a box to enable NFC and said there was nothing much he could do, it's now in RBC's hand.
Guess what, RBC keeps saying I need to get a NFC SIM card. ....
Looks easier to get "Permit A 38"
Update from RBC
The SIM version they provided you isn't supposed to be released until March so our system hasn't been configured to accept it yet. Bell has escalated the issue to the store to ensure no more are released.
They are sending me a new one, hopefully it's gonna work.
So even though I went to the store and got the first NFC card the guy had ever given out, mine is the version number 2 and it's too new to be used?
- Sent from my Galaxy S IV
MediaBrowser - Take your media to the next level.
XDA developers - Your home for mobile device development.
That's pretty much it!
How can you advertise on a new product/service and not being ready?
Guess we have to wait....
I just got an email from rbc tech support on this issue they say the new features will not run on a rooted phone. I will try flashing back to stock unrooted firmware tonight see how that goes
- Sent from my Galaxy S IV
MediaBrowser - Take your media to the next level.
XDA developers - Your home for mobile device development.
Alright then, this is not for me. Don't want to loose root.
I'll poke around in the logcat and see if there's a way that I am able to hide root from rbc app. Currently the exposed module for hiding root is not working
- Sent from my Galaxy S IV
MediaBrowser - Take your media to the next level.
XDA developers - Your home for mobile device development.
Flashed back to stock unrooted, and the new "Wallet" option was available, I was able to add my cards ect.
I hate stock... i hate not having root.
Thanks for the update! No way I go back to stock unrooted just to us this new option.
TRusselo said:
Flashed back to stock unrooted, and the new "Wallet" option was available, I was able to add my cards ect.
I hate stock... i hate not having root.
Click to expand...
Click to collapse
Could you try with hidemyroot?
I'm waiting for the nfc push call back. I'm assuming build.prop has to look like it's bell stock as well.
I read changing superuser.apk to com.superuser.apk may also work. Will report back with my findings in a day or two
Sent from my SGH-I337M using xda app-developers app
I already tried un rooting the phone by removing the SU binary and removing superuser. It didn't work.
just tried hide my root. and nope.
yes my build.prop has been edited back to bell model info.
TRusselo said:
I already tried un rooting the phone by removing the SU binary and removing superuser. It didn't work.
just tried hide my root. and nope.
yes my build.prop has been edited back to bell model info.
Click to expand...
Click to collapse
http://forum.xda-developers.com/showthread.php?t=2577095
Did you try this
Sent from my SGH-I337M using xda app-developers app
Tried what? somebody else's banking app for a different bank?
.
ok been reading for hours for a third time... this time for more specific fixes/info...
i have a SM-N900v Verizon Note 3 on Straight Talk using AT&T towers.
took a little bit to get the right settings but its up and running. the stock settings on strait talk did not work.
anyways been using it for a few weeks now and for the most part works but here are the issues ide like to solve...
Contacts not working...
numbers comming in all have a + in front of them and are treated as international numbers +xxx-xxx-xxxx. with this the numbers dont match my contacts list so i dont see who is comming in and i cant just hit and call back.
* tried prefixer app doesnt work
* tried many settings in the call settings/assisted dialing there were 2 settings that seem3ed wrong and i fixed an left...city/area code was 157 i set 570 and national number length was 11 i set to 10
* Installed Twitch Contacts and had it clean up and change all my contacts to (National Format) (xxx) xxx-xxxx and all my incomming calls had contact names!! i thought i solved it... but not only did those calls call out as international but all my contacts anyplace did.. (sigh) so switched my contacts back to (International Format) +1 xxx-xxx-xxxx then i can dial fine but incomming numbers dont show or match up with my contacts again and they dial as internation calls.
* Changed fr4om global to manual and chose the at&t tower. nope.. changed back.
another issue
Phone Activation this sim card is from an unknown source...
i can kill it but comes back everytijme i start. can this be my issue with contacts? maybe it thinks im from outside usa since it can id the sim?
and...
Voice Mail Update...
Wont Go Away!!!! i have to kill it!!!
im not dumb... maybe real ignorant concerning cell phones... i have a computer repair shop and been in business 18+ years and i need to learn alot more since phones and tablets seem to be the computers of the future... and im already doing screen repairs but i need to learn more... so here i am... learn me =]
Not sure about the solution for the contacts, but for the SIM notification, if you are rooted, then you can freeze the VZW Setup Wizard app and that'll kill that. It might even help with the other situation, though not sure. If you aren't rooted, then killing it after each reboot is the only option.
es0tericcha0s said:
Not sure about the solution for the contacts, but for the SIM notification, if you are rooted, then you can freeze the VZW Setup Wizard app and that'll kill that. It might even help with the other situation, though not sure. If you aren't rooted, then killing it after each reboot is the only option.
Click to expand...
Click to collapse
ive never rooted a phone. can i trust towelroot? and what measures do i need to take to secure myself after i root?
it seems like after i root my note 3 there sould be a config file someplace i can change that would remove the + or at least set it to +1 wich i also think might fix this.
Jabooma said:
ive never rooted a phone. can i trust towelroot? and what measures do i need to take to secure myself after i root?
it seems like after i root my note 3 there sould be a config file someplace i can change that would remove the + or at least set it to +1 wich i also think might fix this.
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Yea, Towelroot is safe. It only works on those phones with the kernel date that is June or older. You'll want to install SuperSu https://play.google.com/store/apps/details?id=eu.chainfire.supersu so apps can't get root permissions without you allowing it. You'll probably need to use this app https://play.google.com/store/apps/details?id=com.mrbimc.selinux if freezing or renaming the apk (I don't recommend uninstalling because you might need it again later) doesn't stick after rebooting. If you are worried about root after that (I wouldn't, but personal preference), you should be able to uninstall everything and use SuperSU to unroot and nothing else will be affected. This method won't trip Knox so your warranty won't be affected.
but i still havent found a fix for this... does anyone have know what files i need to edeit to fix this?
Bad pic of problem
So I've got the pixel 6 fully updated and completely stock and freshly reset (ready to sell if I can unlock it)
But the app T-Mobile is telling me to use to unlock it isn't compatible with my device.
Now I'm no stranger to tech, I've downloaded the app on another device and copied the APK to the pixel 6 and installed it but it won't connect, it just pops with fatal error when I open the app and then immediately closes.
I've tried doing another reset and installed it that way again with no luck, same thing. I'm at complete loss. I've detailed the issue to tforce on Facebook and they have told me it can't be unlocked until that app tells me it unlocked. I finally convinced them to contact someone higher but they said it would take several days to hear back and that the specialist wouldn't reach out to me directly (bummer) they would have tforce contact me. I just don't want to miss out on selling this (buyer is waiting) I have exhausted what I know and coming here for help.
For clarification! I AM NOT ASKING FOR UNOFFICIAL OR ILLEGAL UNLOCKS, I need this done the right way.
spart0n said:
Bad pic of problem
So I've got the pixel 6 fully updated and completely stock and freshly reset (ready to sell if I can unlock it)
But the app T-Mobile is telling me to use to unlock it isn't compatible with my device.
Now I'm no stranger to tech, I've downloaded the app on another device and copied the APK to the pixel 6 and installed it but it won't connect, it just pops with fatal error when I open the app and then immediately closes.
I've tried doing another reset and installed it that way again with no luck, same thing. I'm at complete loss. I've detailed the issue to tforce on Facebook and they have told me it can't be unlocked until that app tells me it unlocked. I finally convinced them to contact someone higher but they said it would take several days to hear back and that the specialist wouldn't reach out to me directly (bummer) they would have tforce contact me. I just don't want to miss out on selling this (buyer is waiting) I have exhausted what I know and coming here for help.
For clarification! I AM NOT ASKING FOR UNOFFICIAL OR ILLEGAL UNLOCKS, I need this done the right way.
Click to expand...
Click to collapse
This sounds odd on T-Mobile's part. If they unlock the sim for the phone, you should gain access to unlock the bootloader. I did not need to use the T-Mobile app to do this when I got the phone on launch day.
What I state above assumes the phone has an active sim of course.
Sorry I couldn't help, but the process above worked for me and I'm still paying off my P6.
phaino00 said:
This sounds odd on T-Mobile's part. If they unlock the sim for the phone, you should gain access to unlock the bootloader. I did not need to use the T-Mobile app to do this when I got the phone on launch day.
What I state above assumes the phone has an active sim of course.
Sorry I couldn't help, but the process above worked for me and I'm still paying off my P6.
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Click to collapse
I've been on the phone and messaging on social media with 7 different employees and they all send me the same link and tell me that I have to use this app to do the final unlock and they can't complete that on their end
T-Mobile Device Unlock (Google - Apps on Google Play
Request a Mobile Device Unlock from T-Mobile without calling Customer Service
play.google.com
spart0n said:
I've been on the phone and messaging on social media with 7 different employees and they all send me the same link and tell me that I have to use this app to do the final unlock and they can't complete that on their end
T-Mobile Device Unlock (Google - Apps on Google Play
Request a Mobile Device Unlock from T-Mobile without calling Customer Service
play.google.com
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Click to collapse
Sounds odd, because I get this with app. See attached screenshot.
phaino00 said:
Sounds odd, because I get this with app. See attached screenshot.
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Click to collapse
Yeah that's what I posted in the bad quality pic. The app hasn't been updated since 2020 and is marked as incompatible with Android 13 but T-Mobile is telling me that's how I unlock it. I've downloaded it on another device and extracted the APK and installed it on the p6 but when launching it I just get a fatal error pop up and it doesn't open. I've tried installing a bunch of other versions from apkmirror but they all do the same. I'm at a loss as to what I can do. I've searched for how to downgrade back to 12 but that requires an unlocked bootloader so I'm just stuck
spart0n said:
Bad pic of problem
So I've got the pixel 6 fully updated and completely stock and freshly reset (ready to sell if I can unlock it)
But the app T-Mobile is telling me to use to unlock it isn't compatible with my device.
Now I'm no stranger to tech, I've downloaded the app on another device and copied the APK to the pixel 6 and installed it but it won't connect, it just pops with fatal error when I open the app and then immediately closes.
I've tried doing another reset and installed it that way again with no luck, same thing. I'm at complete loss. I've detailed the issue to tforce on Facebook and they have told me it can't be unlocked until that app tells me it unlocked. I finally convinced them to contact someone higher but they said it would take several days to hear back and that the specialist wouldn't reach out to me directly (bummer) they would have tforce contact me. I just don't want to miss out on selling this (buyer is waiting) I have exhausted what I know and coming here for help.
For clarification! I AM NOT ASKING FOR UNOFFICIAL OR ILLEGAL UNLOCKS, I need this done the right way.
Click to expand...
Click to collapse
Maybe try going to APKMirror, downloading the app from there if they have it and see if you can sideload it. Sounds like they need to update their app.
EDIT: See you just posted you have tried that already.
spart0n said:
Yeah that's what I posted in the bad quality pic. The app hasn't been updated since 2020 and is marked as incompatible with Android 13 but T-Mobile is telling me that's how I unlock it. I've downloaded it on another device and extracted the APK and installed it on the p6 but when launching it I just get a fatal error pop up and it doesn't open. I've tried installing a bunch of other versions from apkmirror but they all do the same. I'm at a loss as to what I can do. I've searched for how to downgrade back to 12 but that requires an unlocked bootloader so I'm just stuck
Click to expand...
Click to collapse
Do you have an active sim that you can have Tmobile unlock the sim?
That may be a way to do it.
If not, I'm sorry I cannot be more helpful.
phaino00 said:
Do you have an active sim that you can have Tmobile unlock the sim?
That may be a way to do it.
If not, I'm sorry I cannot be more helpful.
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Click to collapse
I've tried with 2 different T-Mobile sims, one prepaid and one post paid
spart0n said:
I've tried with 2 different T-Mobile sims, one prepaid and one post paid
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I'm sorry. Unlocking the sim (to use the phone on other carriers) worked in the past, maybe something changed.
Well here's an update. While waiting for T-Mobile to get back to me. I tried using the Verizon app to get a free trial esim and see if it would work. And it doesn't, it just gets stuck on the checking eligibility and after a few minutes just crashes the app back to home screen. I've given that app all permissions and still not working. So I decided I'd check the IMEI myself. I got on Swappa and it says the IMEI is unlocked and had all the phone details correct so I'm thinking something is wrong on the phone even though it's been freshly reset. I'm just lost.
give this a shot, go to network settings and locate the sim section, if i recall there should be option to request the unlock directly from the device rather than the app your mentioning