Related
God I just need to vent......
My ear phone speaker was blown so I cleared everything, reverted to stock with hboot 1.4 and s-on and took it to the store and asked them to fix the ear piece for me.
While he was entering data he asked if everything else was ok with the phone. I said ya it was pretty sweet, then slipped and told him it sometimes it was kinda buggy and froze some but no worries really.
He looks at me and says oh I'll take a look at it for you. Of course noticing there was an update he told me about it. I told him I'm not one for updates... if it isn't broke don't fix it right?
He looks at me and says "I see, well we will see if this solves your problem and updates to 2.08"
8(
Now I have a phone with a new ear speaker and hboot 1.5
Cheers.
tl;dr sprint tech updated my phone to 2.08 after I told him not too
Take that **** back and say you didn't want the update.
knowledge561 said:
Take that **** back and say you didn't want the update.
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Click to collapse
... and then get terminated by sprint because of their ****ty customer service
like a bau5
are you still S-off? I guess u can flash stock RUU to retain ur old hboot.
You shouldve slapped him
brownhornet said:
You shouldve slapped him
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I laughed. This made my day.
That sounds like a sprint rep, when I bought my 3d the guy was activating it on my account and then said oh there's an update available let me get that for you, even after I specifically told him DO NOT UPDATE THIS PHONE. He just did it anyway like an ass.
Shoot_This said:
God I just need to vent......
My ear phone speaker was blown so I cleared everything, reverted to stock with hboot 1.4 and s-on and took it to the store and asked them to fix the ear piece for me.
Click to expand...
Click to collapse
can you please let me know how to revert back to stock and s-on? I have to take my phone to repair as well but don't knpw how to turn back to stock.
cheers!
brownhornet said:
You shouldve slapped him
Click to expand...
Click to collapse
http://www.youtube.com/watch?v=qPr-xsQvhgw
Never revert to stock for hardware issues. I pay every month for insurance, they will fix the phone. Most say that my phone is awesome & can I root theirs
justj said:
can you please let me know how to revert back to stock and s-on? I have to take my phone to repair as well but don't knpw how to turn back to stock.
cheers!
Click to expand...
Click to collapse
Download the PG86IMG RUU you will find in the development section
put it on sdcard
boot into bootloader
flash update
type 'oem writesecureflag 3' into a terminal to give s-on
just leave it stock unrooted with s-off.
then they can update all they want and you have a way back.
hell just flash the latest hboot so they have nothing to blame it on.
dowmace said:
That sounds like a sprint rep, when I bought my 3d the guy was activating it on my account and then said oh there's an update available let me get that for you, even after I specifically told him DO NOT UPDATE THIS PHONE. He just did it anyway like an ass.
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Click to collapse
That sucks man, for the OP and you. When I got mine the update thing came up and I told the rep to not update it, he said "ok no problem, just know that updates sometimes fix things" but hit cancel right away anyway.
I guess it depends who you get you know? =\ If I was in your shoes though, I would have just asked for a new one right there since you were just buying it.
same thing happened to me. it sucks
boost happy said:
Never revert to stock for hardware issues. I pay every month for insurance, they will fix the phone. Most say that my phone is awesome & can I root theirs
Click to expand...
Click to collapse
This is so absolutely true. It makes me physically cringe when I see people clamoring to unroot their phones because they have to make a visit to Sprint.
They.Just.Don't.Care.
EVERY time I've gone in, I've gone in Rooted, and EVERY time, i've not only gotten exactly the same service I should expect, but usually, end up getting into a conversation with a rep about some new feature that Ive gotten, usually ending up providing dropbox links for apks, advice, etc.
<<bringing it since 2010>>
I am not sure if this will work every time, but when I was in, I left the SD Card in my pocket. When they returned it they mentioned that they were going to update for me but since there wasn't a card in it they couldn't. I have to take out back in. I think it needs to be replaced so hopefully I can get lucky again.
Sent from the Delta Quadrant using XDA Premium App
Yeah, if it's hardware related, what does rooting have to do with that? lol
I have never walked into a Sprint Store in my life with reverted phone software. They take it like it is or I raise hell.
Most, if not all software issues can be resolved by simple trial and error, searching the forums, or a bit of know-how.
Hardware issues are the ONLY reason why one from XDA should ever visit a Sprint Store for phone assistance.
In a case like this, it might be a good idea to temproot and remove the security certs...the phone will download the update, but the actual installation will fail
When I bought my 3d launch day, I told the rep not to even open the box, that I would set it up and if I had problems come back.
With my OG evo I had the speaker replaced twice, both times, fully rooted with cyanogenmod. Told him I tried on stock rom and speaker was still distorted. Both times, replaced with no problem.
As mentioned before, they don't care so long as they have common sense. If it is an obvious hardware issue don't sweat it.
<-- Sprint Lead Tech
Ok I'm a lead tech at an S&R location in TX. I root every phone I get and encourage my customers to do the same (if they seem capable). While Sprint discourages rooting phones, they eliminated the prior rule about not working on rooted devices a while ago. The only thing techs won't be able to assess is software, unless they're like me and love seeing rooted devices. That being said, any and all hardware issues are to be fixed as stated by Sprint Service and Repair policy. Best thing is to just be honest and let the tech know what's going on and why you don't want anything updated. I'll keep working on pushing phone unlocking from the inside, you guys keep making progress in development.
Let me know if you guys need anything.
So.. Fiance just called sprint and apparently they knew it was rooted, and deactivated it. she now has to call them from another phone so they can walk her through un-rooting it or whatev and then activate it. WTF?
Not looking forward to going home... lol.
This doesnt seem to happen that often on the forums, or at least no ones talking about it much, or dumb enough to contact sprint for phone issues.
Never heard of that. I'm sure they didn't do it because it was rooted. I've contacted them multiple times from my phone. Other rooted phones. Hell, I think I even let it slip one time that it was rooted. They didn't care.
Did she pay her bill? Lol
This does not sound right... I've had my phone in the sprint store a couple of times, and they clearly saw it was rooted.... what was the issue she needed to contact sprint for?
Sent from another Dimension!
It was difficult to get real facts out of the conversation since it was mainly charged with emotion lol. But she was having issues sending text messages originally. Mind you it was rooted only, with original stock rom.
I tell sprint at the beginning of every conversation that I am rooted. And I have had more conversations than I would like. More than likely they couldn't get it to do something and are blaming it on being rooted. I have had that happen more than once, some of their techs are just plain ignorant.
______________________
Now available in 3D
Did u use htc method? Sounds like the tech was just lazy to me.
Sent from my PG86100 using XDA Premium App
pstevep said:
I tell sprint at the beginning of every conversation that I am rooted. And I have had more conversations than I would like. More than likely they couldn't get it to do something and are blaming it on being rooted. I have had that happen more than once, some of their techs are just plain ignorant.
______________________
Now available in 3D
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Click to collapse
Willing to bet this is it. They are just wanting it unrooted so they can "try" to do something. From what I've seen they like to blame everything because of root.
Sent from my PG86100 using xda premium
grandpasghost said:
So.. Fiance just called sprint and apparently they knew it was rooted, and deactivated it. she now has to call them from another phone so they can walk her through un-rooting it or whatev and then activate it. WTF?
Not looking forward to going home... lol.
This doesnt seem to happen that often on the forums, or at least no ones talking about it much, or dumb enough to contact sprint for phone issues.
Click to expand...
Click to collapse
Oh no man, I hope you told her NOT to make that call.
pstevep said:
More than likely they couldn't get it to do something and are blaming it on being rooted.
Click to expand...
Click to collapse
Bingo. My bet is on that! Some little worm of a tech probably did something wrong and it resulted in loss of service on the phone. Now they're blaming it on root and are saying they refuse to help unless the phone is back to stock.
Mike
Aparently she went to the Sprint Store. The guy there said you have SuperUser your phone has been rooted. And then proceeded to de-activate it. Now it wont even activate.
Original stock rom, just plain rooted. So as of right now sprint store cant touch it, since its now out of warranty. And I imagine made her feel like a criminal about it.
Called sprint and the nice lady said, even though its a stock rom just having rooted alone can cause issues with PRL update and hands free activation in general. she said i just just un-root it and try to activate it. and of course she gave me a advisory that if i chose to root it again that was my decision.
It wont be my decision since my lady is scarred by this event and made me promise to never touch her phone again.
Since HTC gave us the unlock, I'd make them give you a new phone. HTC allows the root or they wouldn't have given the unlock. And they deactivated it, that's bull****.
Sent from my HTC EVO 3D via XDA Premium App.
grandpasghost said:
It wont be my decision since my lady is scarred by this event and made me promise to never touch her phone again.
Click to expand...
Click to collapse
And that is what they were after. They probably knew from talking to her that she wasn't the one that rooted the phone and wanted to discourage her from letting someone else ever doing it again. It's too bad that they've manipulated and misinformed her in that way. Being able to nandroid is reason enough to root a phone if you're like me and cannot afford a problematic phone. It's great to be able to restore a previously working backup when necessary.
Like someone said earlier, they like to point their finger at root when their level 1 tech can't figure out what's wrong with a phone.
Jason
Next time, if you go in to get something fixed, uninstall the superuser app with titanium backup or by removing it from system/app. You can reflash the su zip when you get the phone back.
From my experience, all they do is check for superuser in the app drawer. If they ask if its rooted, say no.
grandpasghost said:
Aparently she went to the Sprint Store. The guy there said you have SuperUser your phone has been rooted. And then proceeded to de-activate it. Now it wont even activate.
Original stock rom, just plain rooted. So as of right now sprint store cant touch it, since its now out of warranty. And I imagine made her feel like a criminal about it.
Called sprint and the nice lady said, even though its a stock rom just having rooted alone can cause issues with PRL update and hands free activation in general. she said i just just un-root it and try to activate it. and of course she gave me a advisory that if i chose to root it again that was my decision.
It wont be my decision since my lady is scarred by this event and made me promise to never touch her phone again.
Click to expand...
Click to collapse
Rubbish. Complete rubbish. They are jerking you around. Call this number 1-866-727-0665, it's sprint executive services. They will ask where to direct your call tell them you are having service issues. When they connect you, don't mention root at all, just that it won't activate.. They will walk it through from there.. If it's completely stock you have no worries, it will activate.. If for some reason they won't help you, activate it online..
Trust me they are just douchebagging you.
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pstevep said:
I tell sprint at the beginning of every conversation that I am rooted. And I have had more conversations than I would like. More than likely they couldn't get it to do something and are blaming it on being rooted. I have had that happen more than once, some of their techs are just plain ignorant.
______________________
Now available in 3D
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Click to collapse
In my opinion Sprint Techs are to stupid and they don't know ****...
1107963 said:
In my opinion Sprint Techs are to stupid and they don't know ****...
Click to expand...
Click to collapse
Not trying to troll, but I would of never mentioned root in the first place. Obviously your other half didn't know that but unfortunately, letting sprint know got her in this mess. You rooted her phone, she had a issue, you wasnt there to fix it, she calls customer service, she falls for the bull**** they sold her, now you have a perfectly deactivated phone. I don't care if HTC released and unlock tool, sprint still cares less about rooted phones. Every young sprint employee that I've ever talked to in the stores seems like they are trained to not have or deal with a rooted phone. Why wouldn't customer service be the same. I've talk to one Guy at the sprint place where I pay my bill, and he was just so sure that root screws up your phone completely. Its like they have been brainwash to think that.
My point is, you can't go telling sprint employees that you have root. Sprint would do everything in their power to deny of service.
"DU4L C0R3 SH00T3R"┌П┐[◣_◢]┌П┐
http://goo.gl/v6NqW iTz_r0cky!
grandpasghost said:
So.. Fiance just called sprint and apparently they knew it was rooted, and deactivated it. she now has to call them from another phone so they can walk her through un-rooting it or whatev and then activate it. WTF?
Not looking forward to going home... lol.
This doesnt seem to happen that often on the forums, or at least no ones talking about it much, or dumb enough to contact sprint for phone issues.
Click to expand...
Click to collapse
no they didnt
It's beyond ridiculous that they deactivated the phone over it being rooted. Being rooted means that you no longer get a warranty, not that you no longer get service. Ever since my hero, any time I take a phone in, I either set ADW as the default launcher and hide the SU app, or uninstall SU completely. Obvoliously you should also make sure you're running a stock-looking ROM as well. Doing this, despite many issues and device swaps, I've never once been questioned over being rooted. Also, just because HTC has provided an unlock method, doesn't mean Sprint can't take a stand against it by saying that it nullifies your warranty.
Not here. Idk if any of the members live in woodbridge va, but once I went wit my mom to return her sgs2 for an EVO 3d, and the store manager was there n I star to talk 2 him about the EVO vs the sgs2 ( he has the sgs2) and then he told me that he just to have the EVO rooted n overcloked n i star to show him my EVO wit the eternity ROM n the karnel from ziggy, and the scores that I was gettin on the benchmarks.
My 3vO just f***k u at the 3rd dimension
Btw he has his sgs2 rooted 2
My 3vO just f***k u at the 3rd dimension
Hey guys/gals,
Just thought I would share this with everyone. Best Buy has a new policy with their warranty for phones (at least the ones by me do).
You no longer have to ship your phone in for service. All you do is go to the store, tell them your problem, they ship a new phone (the last couple I had replaced arrived in less than 36 hours), and you bring your phone in when the new/re-manufactured one arrives.
This is great if you have a problem where your current phone still works. You don't have to dig out an old phone, or rent a POS loaner phone from BBY, but you can still do all of those things if your phone is unusable.
Like I said just though I would share this info. I think BBY keeps making their protection policies better and better.
Hope this has helped someone!
I will put this to the test this weekend!!! Good find!!!
Sent from my EVO using Tapatalk 2
FattySparks said:
Hey guys/gals,
Just thought I would share this with everyone. Best Buy has a new policy with their warranty for phones (at least the ones by me do).
You no longer have to ship your phone in for service. All you do is go to the store, tell them your problem, they ship a new phone (the last couple I had replaced arrived in less than 36 hours), and you bring your phone in when the new/re-manufactured one arrives.
This is great if you have a problem where your current phone still works. You don't have to dig out an old phone, or rent a POS loaner phone from BBY, but you can still do all of those things if your phone is unusable.
Like I said just though I would share this info. I think BBY keeps making their protection policies better and better.
Hope this has helped someone!
Click to expand...
Click to collapse
This is what they did for me when I needed a replacement about six months ago.
They did not offer it to me until I spoke with the manager because i didn't want to be without a phone for a few days or use one of their loaner phones.
Sent from my EVO LTE rocking Sense 5!
about time they changed it, I canx my 3x black ties just because of this
Best buy insurance, ftw. I will never buy another phone anywhere else. Im on my 3rd lte and i got the lte free because they had no more 3d's. They ask basic questions about what happened and then ship it out. I got my last replacement in 2 days. Took it in on a Monday at 7pm and got my replacement on Wednesday at 7pm.
Awesome. I love black tie (bb). I had to replace due to malfunctions and no questions or hassles in fact the reason I signed up for black tie was the guy indicated I would never have to send anything in and that I would get a new replacement directly from the store which they did. I even had the guy write and confirm that on my sales receipt because I didn't believe him.
Sent from my EVO using xda app-developers app
Thank you all for the info. I won't be going to Sprint stores anymore. BB sounds like the way to go now. Back when I worked there it definitely wasn't but a lot has changed since then. Good to know.
My EVO has developed a problem where I'm getting all sorts of crazy noise on the screen. Definitely a hardware problem as it even has problems with the HTC logo on boot. I'm currently S-OFF with the latest CM release installed. Do I need to unroot and restore back to Sense before I take the phone into Best Buy, or do they not care?
Thanks for the help and all the useful info!!
pdlboy said:
My EVO has developed a problem where I'm getting all sorts of crazy noise on the screen. Definitely a hardware problem as it even has problems with the HTC logo on boot. I'm currently S-OFF with the latest CM release installed. Do I need to unroot and restore back to Sense before I take the phone into Best Buy, or do they not care?
Thanks for the help and all the useful info!!
Click to expand...
Click to collapse
I would at least flash a stock rom and splash screen before taking it in. Other than that, my local store doesn't care about root.
FattySparks said:
I would at least flash a stock rom and splash screen before taking it in. Other than that, my local store doesn't care about root.
Click to expand...
Click to collapse
When i took my last one in i had viper on it but i was taking it in because the screen was crushed. It was still usable thougg and he was sittin there going through the different venom options just amazed. Then i told him i just wanted to erase the data and internal storage and he was amazed by twrp too lmao. He didn't give half a sht.
youdug said:
When i took my last one in i had viper on it but i was taking it in because the screen was crushed. It was still usable thougg and he was sittin there going through the different venom options just amazed. Then i told him i just wanted to erase the data and internal storage and he was amazed by twrp too lmao. He didn't give half a sht.
Click to expand...
Click to collapse
Yeah, my store is the same way, but I doubt every store is the same. To be safe I would backup, flash a stock rom, bring it in and show them the problem, then recover until your "new" phone gets in and the re-flash a stock rom when you bring it back.
I doubt they'd care, but this should cover your a$$ either way.
FattySparks said:
Yeah, my store is the same way, but I doubt every store is the same. To be safe I would backup, flash a stock rom, bring it in and show them the problem, then recover until your "new" phone gets in and the re-flash a stock rom when you bring it back.
I doubt they'd care, but this should cover your a$$ either way.
Click to expand...
Click to collapse
Best buy covers software though right? So why would it matter? There's nothing saying they don't cover rooted devices. I even asked the manager when i got my 3d and he said if i bricked it I'm covered. So why flash back to stock? Unless youre having issues that could be rom/kernel related of course.. then youll obviously want to flash to something else to make sure its not the rom and then go back to stock to show them its happeneing on there also.
youdug said:
Best buy covers software though right? So why would it matter? There's nothing saying they don't cover rooted devices. I even asked the manager when i got my 3d and he said if i bricked it I'm covered. So why flash back to stock? Unless youre having issues that could be rom/kernel related of course.. then youll obviously want to flash to something else to make sure its not the rom and then go back to stock to show them its happeneing on there also.
Click to expand...
Click to collapse
Because it is better to be safe than sorry. If you read the terms and conditions, they don't list software as covered. They could deny coverage if they wanted to. Every store is not the same, but if you hand them a phone that is obviously not stock, there is more of a chance of them questioning it. I don't think they would, but it takes me 2 minutes to flash back to stock, so I'd rather avoid a potential headache. I'm getting a "new" phone anyway, so what do I care if I leave cm10 on my old one. Plus, it's a good way to wipe your phone.
Personally, if I were a store employee and someone brought me a "bricked" phone that I could prove was rooted, I wouldn't cover them. If you bricked your phone, that's your fault. Best Buy or any other business shouldn't subsidize your hobby, because you didn't know what you were doing. That makes the development community look bad. Now if it were a problem that was obviously not caused by root, I would look the other way.
I'm currently in this situation where my screen is cracked. I too was wondering if I needed to unroot before I had them ship the phone out for repair. What stock ROM does everyone suggest?
Sent from my EVO using Tapatalk 2
I'm using Sharkie's right now as my daily. It flashes with the new TWRP. One of the other ones that I tried wouldn't flash.
Sent from my EVO using xda premium
FattySparks said:
Because it is better to be safe than sorry. If you read the terms and conditions, they don't list software as covered. They could deny coverage if they wanted to. Every store is not the same, but if you hand them a phone that is obviously not stock, there is more of a chance of them questioning it. I don't think they would, but it takes me 2 minutes to flash back to stock, so I'd rather avoid a potential headache. I'm getting a "new" phone anyway, so what do I care if I leave cm10 on my old one. Plus, it's a good way to wipe your phone.
Personally, if I were a store employee and someone brought me a "bricked" phone that I could prove was rooted, I wouldn't cover them. If you bricked your phone, that's your fault. Best Buy or any other business shouldn't subsidize your hobby, because you didn't know what you were doing. That makes the development community look bad. Now if it were a problem that was obviously not caused by root, I would look the other way.
Click to expand...
Click to collapse
I see where you are coming from but A. You wouldn't have the power to set a company wide policy B. You would have to account for all the phones sold with the protection plan being quoted "for any reason at all" C. As low hourly wage employee you wouldn't care
Nice to know :thumbup:
Sent from my EVO using xda premium
RulingCzar said:
I see where you are coming from but A. You wouldn't have the power to set a company wide policy B. You would have to account for all the phones sold with the protection plan being quoted "for any reason at all" C. As low hourly wage employee you wouldn't care
Click to expand...
Click to collapse
Pretty sure he was posting from the perspective of someone who *could* set company wide policy FWIW.
Sent from my EVO using xda premium
Hey guys, so I recently picked up the S4 as I had an upgrade and chose this phone specifically for it's support by developers here on XDA. Strictly due to my own aloofness, and not having checked the forums for a few weeks before walking into the store (fail), I ran the update as it popped up immediately and I figured "why not" (I KNOW, I went full-retard and expected something useful from a Verizon OTA... they screwed me last time with an OTA too ).
Anyway, I still have about ten days before my "Worry-free Guarantee" runs out, and I'm really considering going back and claiming a warranty replacement on my phone in an attempt to receive a non-VRUAME7-equipped phone (as I said, the 16GB versions in stock there didn't have the update initially). If I attempt to claim the phone as defective, do you think I could avoid the $35 restocking fee, considering I'd swap for the exact same model of phone?
I'm not sure what to expect when going back there. Some CSR's seem much more technical than others, so I don't know if I'd be drilled about the issue I'm claiming. Any advice here? Would focusing on a 'bad battery' or 'device overheating' raise any red flags? Should I bring it in drained of battery life? I've kept excellent care of the phone; it's in mint condition without a scratch or blemish, non-rooted, and fully updated.
Even if I have to pay the $35 fee, I would do it for a non-updated phone. I'm just worried that by chance the CSR that gives me my replacement would decide to run the upgrade, as it will pop up immediately. Also, any tips on ensuring I avoid the upgrade until I back up the phone and root it? Just yank out the SIM until it's good to go?
Thanks for any advice you may have. I'm new here so flame me relentlessly for any rules I may have broken . And yes, I know, ultimately I'm complaining about having an S4 (read: kinda being a *****).
I stopped the update by turning off WiFi and data until I had it rooted and ROMed
Sent from my SCH-I545 using xda premium
My understanding of the guarantee is that it can be returned for any reason. I can't tell from a quick Google search, but it sounds like you might have a shot at no restocking fee if you're exchanging for the same model.
Given those tidbits, I'd tell them you want to exchange the phone due to reduced functionality after the update, and leave it at that. If they offer to troubleshoot, you can then say "sure, remove the update", which they can't do. I think this approach will give you the best chance of leaving the store with an un-updated phone and no fee. No CSR is going to take the OTA after having to deal with the guy who really hates the update for nonspecific reasons.
Sent from my SCH-I545 using xda premium
TheJ0hnman said:
My understanding of the guarantee is that it can be returned for any reason. I can't tell from a quick Google search, but it sounds like you might have a shot at no restocking fee if you're exchanging for the same model.
Given those tidbits, I'd tell them you want to exchange the phone due to reduced functionality after the update, and leave it at that. If they offer to troubleshoot, you can then say "sure, remove the update", which they can't do. I think this approach will give you the best chance of leaving the store with an un-updated phone and no fee. No CSR is going to take the OTA after having to deal with the guy who really hates the update for nonspecific reasons.
Sent from my SCH-I545 using xda premium
Click to expand...
Click to collapse
Interesting point, TheJ0hnman. I think turning window animations to something atrocious will help me have something that seems effed upon a cursory check, as well as some other developer options that undoubtedly make you think "wtf" if you don't know better, like flash on update etc. (wish I could then rehide the developer menu). Do you really think blaming the update would work well? I think I'd rather feign ignorance and say that the update "screwed with everything, battery life and runs slow", and act as if I'm unfamiliar with technical operation of android.
I don't think user error is covered under the 14 day WFG .
Why not keep it simple by saying you just want to swap colors. Whichever is less popular (white?) might have a bigger stock backlog & thus be more likely to have MDK firmware. Then either be bold and ask them not to update OTA, or be in a terrific hurry to get somewhere else and tell them you'll activate and set the phone up yourself.
cantare said:
Why not keep it simple by saying you just want to swap colors. Whichever is less popular (white?) might have a bigger stock backlog & thus be more likely to have MDK firmware. Then either be bold and ask them not to update OTA, or be in a terrific hurry to get somewhere else and tell them you'll activate and set the phone up yourself.
Click to expand...
Click to collapse
That makes a lot of sense, cantare. Only thing is I might end up paying the restocking fee. I think I'll try the warranty replacement first. Imagine me going through all this just to get another VRUAME7'd phone!
soad1789 said:
Hey guys, so I recently picked up the S4 as I had an upgrade and chose this phone specifically for it's support by developers here on XDA. Strictly due to my own aloofness, and not having checked the forums for a few weeks before walking into the store (fail), I ran the update as it popped up immediately and I figured "why not" (I KNOW, I went full-retard and expected something useful from a Verizon OTA... they screwed me last time with an OTA too ).
Anyway, I still have about ten days before my "Worry-free Guarantee" runs out, and I'm really considering going back and claiming a warranty replacement on my phone in an attempt to receive a non-VRUAME7-equipped phone (as I said, the 16GB versions in stock there didn't have the update initially). If I attempt to claim the phone as defective, do you think I could avoid the $35 restocking fee, considering I'd swap for the exact same model of phone?
I'm not sure what to expect when going back there. Some CSR's seem much more technical than others, so I don't know if I'd be drilled about the issue I'm claiming. Any advice here? Would focusing on a 'bad battery' or 'device overheating' raise any red flags? Should I bring it in drained of battery life? I've kept excellent care of the phone; it's in mint condition without a scratch or blemish, non-rooted, and fully updated.
Even if I have to pay the $35 fee, I would do it for a non-updated phone. I'm just worried that by chance the CSR that gives me my replacement would decide to run the upgrade, as it will pop up immediately. Also, any tips on ensuring I avoid the upgrade until I back up the phone and root it? Just yank out the SIM until it's good to go?
Thanks for any advice you may have. I'm new here so flame me relentlessly for any rules I may have broken . And yes, I know, ultimately I'm complaining about having an S4 (read: kinda being a *****).
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Unfortunately it's yourself that screwed you. Not the OTA.
Root users know NEVER to take an OTA.
Hi Everyone. I just upgraded to the S4 last Sunday and while I was in the store and they were activating the phone, it started the update. I did not realize that this update locked everything down.
So, I decided that I would wait it out and see when the new update would be cracked. That was a couple days ago and I was having flash withdrawals. This morning I figured I would go to the Verizon store near work and just ask straight up ask if I could return my phone because of the new update....and as soon as the words update came out of my mouth, the girl interrupted me and said "Yes, we are having all kinds of issues with the new update and have replaced phones all weekend. We will get you a new phone".
5 mins later, new phone in hand with MDK software. AND the whole store told me not to take the update that another one is in the works. Can't wait to get home and root this thing and get Andy's Bone Stock ROM running.
anyone know the status on refurbs with the update?
i might have to get mine replaced due to brightness problems on my buttons and curious how well people are doing with the refurbs
kaos2569 said:
Hi Everyone. I just upgraded to the S4 last Sunday and while I was in the store and they were activating the phone, it started the update. I did not realize that this update locked everything down.
So, I decided that I would wait it out and see when the new update would be cracked. That was a couple days ago and I was having flash withdrawals. This morning I figured I would go to the Verizon store near work and just ask straight up ask if I could return my phone because of the new update....and as soon as the words update came out of my mouth, the girl interrupted me and said "Yes, we are having all kinds of issues with the new update and have replaced phones all weekend. We will get you a new phone".
5 mins later, new phone in hand with MDK software. AND the whole store told me not to take the update that another one is in the works. Can't wait to get home and root this thing and get Andy's Bone Stock ROM running.
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Wow. I hope I have a similar experience! kaos2569, you got a black 16gig this morning and it was pre-ME7? This truly gives me hope.
Yes, I went to the store, and it was swapped out no problem. I didn't try to scam, or make up anything up. I just said what I posted and she stopped me mid sentence and knew about the update and how it was messing people's phones up and grabbed a brand new pre-updated one.
I just finished up rooting, installed a recovery, and installed Bone Stock. Everything went flawless.
kaos2569 said:
Yes, I went to the store, and it was swapped out no problem. I didn't try to scam, or make up anything up. I just said what I posted and she stopped me mid sentence and knew about the update and how it was messing people's phones up and grabbed a brand new pre-updated one.
I just finished up rooting, installed a recovery, and installed Bone Stock. Everything went flawless.
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my phone should be here weds, so ill give this a try this weekend. unless the doodoo brown ones come pre-update.
kaos2569 said:
Yes, I went to the store, and it was swapped out no problem. I didn't try to scam, or make up anything up. I just said what I posted and she stopped me mid sentence and knew about the update and how it was messing people's phones up and grabbed a brand new pre-updated one.
I just finished up rooting, installed a recovery, and installed Bone Stock. Everything went flawless.
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Wow do I feel sly! My experience was not quite as straightforward as yours, kaos2569, but I pulled it off! I had to convince two CSRs, one who actually also owned an S4 and was clearly no n00b (though he said he had the ME7 update so I guess not an XDA regular). I used one of the update screens in developer options to trick the first lady, who then restarted my phone and had me wait to be seen. While waiting, I went back and turned on developer options again, then turned them off, realizing beforehand that open apps will retain the "screwy" look even with the options off. The guy proceeded to investigate my phone for what must've been 20 minutes. I kept insisting the problem was intermittent and hinting at the possibility that the update played a role in the problem. After some skepticism (he noticed the developer options were off but the menu was available; I played dumb, saying I let a gadget-freak friend look at it for a bit), he finally offered me a free(!) replacement and I took it. I was waiting for a while once he got the new phone out, and was getting nervous that he might've been installing the update. He said "I'm downloading the update now, I'll run through it here to make sure there are no issues" so I immediately told him I had to be somewhere in ten minutes. He handed my phone back to me, I turned it off immediately, pulled the battery, and went home. Pulled the SIM card and booted-- still MDK indeed! Wow. It was a process but it was worth it. Can't wait to get some custom ROMs on this!
I can understand the animosity some people might have over doing something like this, but I was scarred by Verizon for nearly the entirety of the two years I had had my old phone, due to another damn OTA update, which didn't lock me out, but installed Gingerbread and made the phone basically impossible to use (legit, 12 seconds to open the ****** dialer). I just couldn't let Verizon lock me down again without a fight. And I will *SURELY* remember that guy the next time an upgrade comes along.
Thanks again kaos! You gave me the confidence to believe it could be done, and that it wasn't too late!
all i did was take it back within first 14 days... before i did though i went into app settings and disabled all apps including play store so they were not visible in app drawer. i told him it was freezing and soft booting itself after i updated the phone.. then i told him i called in and spoke with a tech n did a factory reset and everything dissappeared including my apps and i cant dl apps since my play store is gone.. he was lookin at it for a bit and was like wow thats weird! i told him the tech said since i was within 14 days he told me to go back to the store and exchange for a new one that wasnt updated.. worked like a charm! i told him not to update it that ill decline it until they come out with a new update n that was it! rooted n installed twrp soon as i got home been flashin every rom on here since! currently on hyperdrive n lovin it!
Sent from my SCH-I545 using xda app-developers app
soad1789 said:
Wow do I feel sly! My experience was not quite as straightforward as yours, kaos2569, but I pulled it off! I had to convince two CSRs, one who actually also owned an S4 and was clearly no n00b (though he said he had the ME7 update so I guess not an XDA regular). I used one of the update screens in developer options to trick the first lady, who then restarted my phone and had me wait to be seen. While waiting, I went back and turned on developer options again, then turned them off, realizing beforehand that open apps will retain the "screwy" look even with the options off. The guy proceeded to investigate my phone for what must've been 20 minutes. I kept insisting the problem was intermittent and hinting at the possibility that the update played a role in the problem. After some skepticism (he noticed the developer options were off but the menu was available; I played dumb, saying I let a gadget-freak friend look at it for a bit), he finally offered me a free(!) replacement and I took it. I was waiting for a while once he got the new phone out, and was getting nervous that he might've been installing the update. He said "I'm downloading the update now, I'll run through it here to make sure there are no issues" so I immediately told him I had to be somewhere in ten minutes. He handed my phone back to me, I turned it off immediately, pulled the battery, and went home. Pulled the SIM card and booted-- still MDK indeed! Wow. It was a process but it was worth it. Can't wait to get some custom ROMs on this!
I can understand the animosity some people might have over doing something like this, but I was scarred by Verizon for nearly the entirety of the two years I had had my old phone, due to another damn OTA update, which didn't lock me out, but installed Gingerbread and made the phone basically impossible to use (legit, 12 seconds to open the ****** dialer). I just couldn't let Verizon lock me down again without a fight. And I will *SURELY* remember that guy the next time an upgrade comes along.
Thanks again kaos! You gave me the confidence to believe it could be done, and that it wasn't too late!
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And you are proud of this? It's because of people like you returning non defective products that the rest of the consumers have to suffer. tl;dr guess you have a total lack of integrity and morals to just accept your screw up. You sir are a douche bag.
Reading to learn about your device. Crazy, Who would of known.
Sent from my SCH-I545 using Tapatalk 2
zetsumeikuro said:
And you are proud of this? It's because of people like you returning non defective products that the rest of the consumers have to suffer. tl;dr guess you have a total lack of integrity and morals to just accept your screw up. You sir are a douche bag.
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hexitnow said:
Reading to learn about your device. Crazy, Who would of known.
Sent from my SCH-I545 using Tapatalk 2
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You guys are certainly entitled to your opinions, and I really don't disagree. I have egg on my face from the whole event. After all, it was my fumbling that screwed me over in the first place. However, I'm curious as to your feelings about Big Red itself. Like I said, this phone enticed me exactly for it's support by this community, and Verizon obviously realized that if they in turn locked the phone down with an update. What of that?
zetsumeikuro; this device will quickly be determined a Certified Like-New Replacement. I took pristine care of the phone, didn't screw around with the internals at all, and even kept the touchscreen under the manufacturer-issued screen protector the entire time I had the phone. If someone (due to their own bumbling) drops their phone in water, loses it, etc. They will end up with that phone and be very happy with it, unless they expected to luck out on a replacement and receive a pre-ME7 phone as well. I'm sorry, I can't say I see the harm in that, or how any other consumer suffers outright. I could've gotten a replacement within my 14 days for almost any reason. Yes-- I got out of a restocking fee and got a pre-update phone; what if I just paid $35 and got a Droid instead?
hexitnow, absolutely. I goofed up, that's for sure. I could attempt to excuse that by saying how I've been working 65-hour weeks and attempting to orchestrate a move into a new apartment lately, but I'm sure nobody really cares about that. Yes, I was negligent, having read up on the phone in early June thinking our upgrade was sooner than it actually was (and being treated oh-so-rudely by a CSR when we thought our upgrades were available back then), but ultimately it was me being stupid. I believe I learned a lesson here, and you rightly may resent me and people like me for our stupidity, but people make mistakes. This isn't my first or last one, either. Ultimately, it's just a phone update, I screwed nobody in doing what I did except arguably Verizon, who I managed to avoid paying yet another $35 to. I... I just don't feel that bad. I've felt wronged by them at every turn, and honestly I feel worse sticking with them as my carrier then I do taking advantage of my "Worry-free Guarantee" (assuming you don't worry about $35 fees).
Note that I am known to be a "whimsical douchebag", however.
soad1789 said:
You guys are certainly entitled to your opinions, and I really don't disagree. I have egg on my face from the whole event. After all, it was my fumbling that screwed me over in the first place. However, I'm curious as to your feelings about Big Red itself. Like I said, this phone enticed me exactly for it's support by this community, and Verizon obviously realized that if they in turn locked the phone down with an update. What of that?
zetsumeikuro; this device will quickly be determined a Certified Like-New Replacement. I took pristine care of the phone, didn't screw around with the internals at all, and even kept the touchscreen under the manufacturer-issued screen protector the entire time I had the phone. If someone (due to their own bumbling) drops their phone in water, loses it, etc. They will end up with that phone and be very happy with it, unless they expected to luck out on a replacement and receive a pre-ME7 phone as well. I'm sorry, I can't say I see the harm in that, or how any other consumer suffers outright. I could've gotten a replacement within my 14 days for almost any reason. Yes-- I got out of a restocking fee and got a pre-update phone; what if I just paid $35 and got a Droid instead?
hexitnow, absolutely. I goofed up, that's for sure. I could attempt to excuse that by saying how I've been working 65-hour weeks and attempting to orchestrate a move into a new apartment lately, but I'm sure nobody really cares about that. Yes, I was negligent, having read up on the phone in early June thinking our upgrade was sooner than it actually was (and being treated oh-so-rudely by a CSR when we thought our upgrades were available back then), but ultimately it was me being stupid. I believe I learned a lesson here, and you rightly may resent me and people like me for our stupidity, but people make mistakes. This isn't my first or last one, either. Ultimately, it's just a phone update, I screwed nobody in doing what I did except arguably Verizon, who I managed to avoid paying yet another $35 to. I... I just don't feel that bad. I've felt wronged by them at every turn, and honestly I feel worse sticking with them as my carrier then I do taking advantage of my "Worry-free Guarantee" (assuming you don't worry about $35 fees).
Note that I am known to be a "whimsical douchebag", however.
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Don't see the harm in falsifying issues with a non defective device? I'm sure Samsung and Verizon will beg to differ. Yeah your device will probably get turned into a CLNR but clearly someone will be taking a hit for the brand new device you got. I mean the whole issue here that you seem to not see is the utter lack of integrity/honesty on your part. You screwing with developer options to make it look like the phone is having intermittent software issues to some untrained CSR. What you did there just reeks of desperation of you not willing to accept a mistake you made. I'm not going to go into the whole Verizon/Sammy locking down the device debacle, as there is the developer edition of the device. I'm not trying to defend Verizon and their ways.. Simply put it I'm disgusted with the lengths/measure you took to get a replacement device.
zetsumeikuro said:
Don't see the harm in falsifying issues with a non defective device? I'm sure Samsung and Verizon will beg to differ. Yeah your device will probably get turned into a CLNR but clearly someone will be taking a hit for the brand new device you got. I mean the whole issue here that you seem to not see is the utter lack of integrity/honesty on your part. You screwing with developer options to make it look like the phone is having intermittent software issues to some untrained CSR. What you did there just reeks of desperation of you not willing to accept a mistake you made. I'm not going to go into the whole Verizon/Sammy locking down the device debacle, as there is the developer edition of the device. I'm not trying to defend Verizon and their ways.. Simply put it I'm disgusted with the lengths/measure you took to get a replacement device.
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As I said, you're entitled to your opinions. I could've swapped the phone for any reason, even if I just "didn't like it", as per Verizon's policy. Even if I paid$35 and swapped for an iPhone both Verizon and Samsung would've taken the same "hit". I just managed to avoid the restocking fee. But as you imply, I'm sure Verizon and Samsung will gather in a circle and weep.
They can take that $35 from the device upgrade fees they failed to mention in store. But I'm expected to maintain my full integrity.gotcha.
You sound like my father :laugh:
IT'S A TRAP!
Well I just found out the hard way that VZW is even more evil than I thought.
Called about my G3 because of audio issue with the headphone jack, seeking an RMA.
Without my permission verizon ran some remote diagnosis on my phone and discovered root, right while I was on the call. Tier 2 support did this by the way.
Not sure how... I froze all the VZW bloat I could find in titanium.
Just wanted to let you guys know to watch your back. I'm not sure exactly when verizon got wind of my root. Whether it was right there while I was on call or the minute I rooted.
Verizon is literally the devil
Sent from my VS985 4G using XDA Free mobile app
What did they say once they discovered root on your phone? Just denied the RMA? Would they let you make an insurance claim at least?
The rep responded "after running diagnostics on your device I see your phone is rooted so your warranty is invalid"
Then he preceeded to try and give me instructions to call LG and get the flash tool to return to stock.
My issue with the audio jack is obviously a HW issue and not an issue with software/root
Sent from my VS985 4G using XDA Free mobile app
Always put your phone in Airplane Mode if you have to call them. If they say they need the phone turned on to run diagnostics, REFUSE, and tell them that you don't consent, or tell them that the phone is not near you, then continue talking and tell them that you're NOT calling about a software but hardware issue and there's no reason that they need to run a Software Diagnostic.
Someone else mentioned the same thing however from what I understand their system polls your phone every few hours so that may not help. Even if the phone was offline the system may still show root status regardless of the phones current state.
Couldn't hurt though...
Either way it's a little to late for me. I just hope that someone sees this thread before calling only to get a big fat middle finger from VZW.
Flash to stock and wait a bit on official software to make sure Verizon's system shows official software.
Sent from my VS985 4G using XDA Free mobile app
I woulda said root (software) has nothing to do with audio jack (hardware). Not that it wouldve really gotten you anywhere anyway.
Either way, Verizon doesnt really cover hardware warranty, they just send the phone over to LG, which the rep directed to you anyway. So sounds like youre gonna have to contact LG directly.
Or maybe you even get a do-over. You could flash back everything to stock, and then just walk into store and try the same thing. The reps at the store arent nearly as sharp as the phone reps.
Good to know tho, thx for the heads up!
Yeah but I got the phone on the VZW website on a black Friday deal. So that would leave me without a phone. I'm assuming they would have to ship it back and would not just exchange it on the spot.
Couldn't hurt though I call tomorrow and ask if they will swap it on the spot.
Sent from my VS985 4G using XDA Free mobile app
I had same exact audio jack prob on G2. They didnt take my phone or anything, they shipped me a new one and i sent back the old one afterwards. There's something like a 30 day grace period to ship your phone back before they charge you for it. Was easy peasy
---------- Post added at 06:01 PM ---------- Previous post was at 05:58 PM ----------
Oh and doesnt matter where you bought the phone , its a Verizon phone and youre a Verizon customer so they will help you no matter what. That G2 was from Ebay. If its under warranty by LG, its under warranty. Again, Verizon just assists yoh with the warranty as a customer service. The money comes out of LG's pocket, not theirs.
Yeah but their service department knows I have root. I'm pretty sure they will just tell me to screw off if I go to swap the phone. But it couldn't hurt to try. Thanks for the info.
Sent from my VS985 4G using XDA Free mobile app
True but you never know, give it a shot and let us know.
---------- Post added at 06:58 PM ---------- Previous post was at 06:36 PM ----------
Check out this article from Droid Life. Verizon actually saw tge article and made some clarifications in regards to root, warranty and what they consider void or not void.
Verizon Begins Charging Full Price of Warranty Phones if Rooted? (Updated)
What exactly should happen if you were to root your phone, play around with ROMs/hacks/etc., somehow manage to break it, and then send it in to Verizon for a warranty replacement? Should you be allowed to get a replacement or not? According to reports, you can get a replacement, but the rooting of your phone voids any warranty you had and gives Verizon permission to charge you for a new one if they determine that your broken phone was tampered with.
Our buddy @P3droid has apparently heard from a couple of friends who have run into the scenario that we described above and then been slapped with a pretty hefty and unannounced bill. Fair or unfair?
I’ll just say this – we’ve known that rooting your device voids your warranty since well back in the original DROID days, so it makes sense that Verizon would do this. As unpopular as this may sound, I can’t fault Big Red for going this route. If you decide to take your phone out of its original factory status, tinker with its guts, and break something, it shouldn’t be their responsibility to take care of you.
With that said though, a broken volume rocker, faulty screen, etc. has nothing do with rooting, so I’d hate to see someone get charged for something that they didn’t cause even if they decided to root. It’s an interesting topic, and one that I would love to hear all your opinions on.
Update: Our friends at Verizon saw this post and wanted to reach out to clarify everything immediately. First up, is the fact that their policy says absolutely nothing about checking for root on devices. When a phone is received, a phone is checked for three things and that definitely isn’t one of them. They check to see if the box that the device was sent in is damaged, if the outside of the phone looks awful, and if it powers on – satisfy all of those and they move on to the next phone. So basically, these reports of being charged for a rooted phone simply mean that these people were sending in garbage phone with defects.
So…sound off!
http://www.droid-life.com/2011/06/1...ging-full-price-of-warranty-phones-if-rooted/
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I would take the word of a Verizon PR Rep over some call center dweeb. Just b/c he works there doesnt mean he's rhe end all be all.
I'll tell you what's up there. Worked for the company for a while and encountered this. Rooting does not really void a warranty, as the warehouse does not check for root, they just check if a phone has physical damage to it. Now if your phone is rooted, reps are advised to tell you that it can't be supported any longer by VZW. But that could happen with any company. If you modify a LG TV, LG might not want to support it either. If you are just rooted, it might be one thing, but different roms MIGHT affect different things. Yours probably is the hardware issue though. If you haven't been already taken care of, if you call back in, just let a rep know that you don't want anyone to remotely access your phone. That is not supposed to be done without your permission. I have had a few phones replaced under warranty that had been rooted. If nothing else, just return a phone to stock. But if you don't want to worry about any of that, just turn your phone off, and tell them that you tried to accept the most recent 12B update, and now your phone won't fully boot up, and leave the phone powered off the whole time.
subhelix said:
I'll tell you what's up there. Worked for the company for a while and encountered this. Rooting does not really void a warranty, as the warehouse does not check for root, they just check if a phone has physical damage to it. Now if your phone is rooted, reps are advised to tell you that it can't be supported any longer by VZW. But that could happen with any company. If you modify a LG TV, LG might not want to support it either. If you are just rooted, it might be one thing, but different roms MIGHT affect different things. Yours probably is the hardware issue though. If you haven't been already taken care of, if you call back in, just let a rep know that you don't want anyone to remotely access your phone. That is not supposed to be done without your permission. I have had a few phones replaced under warranty that had been rooted. If nothing else, just return a phone to stock. But if you don't want to worry about any of that, just turn your phone off, and tell them that you tried to accept the most recent 12B update, and now your phone won't fully boot up, and leave the phone powered off the whole time.
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I would assume that because I have already been caught that they have the voided warranty on record... or is this not the case?
I thought that once they caught you, thats it, the jig is up and they put a note on your account that the phones warranty is void.
I think I might know what happened. I have noticed that when I first rooted my G3 (3 Days Ago) that the Verizon Mobile app asked for root permissions immediately upon rebooting for the phone. I accidentally gave it permissions and it went on about its ways. I later removed the permission and didn't worry about it any longer. Not thinking anything about it I think that once you give the Verizon app permission it will figure out your rooted and sync up with your account (which it does automatically during the setup process) by your phone number tied to the Sim card. I think that's exactly how they knew, and I think a warning goes out and is posted on the account phone number saying its a rooted device.
Possibility? Let me know.
Wow, now that I think of it, you might be right!
Same thing happened to me a few days ago. I had already granted it access before i even realized it was the actual Verizon app. Shrugged my shoulders after I realized it but thought it had something to do with the actual ROM im running (Jasmine 3.0).
That being said, if it were me, id still try the store. Things arent nearly as automated and recorded as you think they might or should be in the real world.
Not to mention, reps at the store are idiots and dont really know too much about smartphones outside of using the setup wizard. I cant tell you how many times tge in store reps have told me or someone else to call the hotline b/c they werent sure or didnt know. The physical store employees are the bottom od the Totum pole. Halfbof them are fresh out of High School
Its not just Verizon that does this by the way.. These phone companieshave this in place as a standard to protect themselves against people bricking phones, and crying out for a replacement. History has shown them that when people root, they tend to flash custom roms, and more dangerously, custom kernels.. As well, people attempt to change the way their CPU functions, and alter the phone to better its performance.. When these things are done, it changes the system hardware stability, and things can get weak or damaged.
So as a way of cutting you off from future complaints, they make it clear that if you root, your warantee is void.
NEVER tell them its rooted, never walk into a store with a rooted device and ask for help, and if you call for support, dont just put it in airplane mode.... PULL THE BATTERY!!! They are able to access your phone through GPS, wifi, bluetooth, and data connection
If the battery is in your device, it can be accessed... The Government has been doing it for years to track people...and contrary to common thought, I believe I read some documentation that "front facing" cameras were a Government idea...
Anyways, be safe, and be careful...youve just learned proof that someone is watching
JJT211 said:
Wow, now that I think of it, you might be right!
Same thing happened to me a few days ago. I had already granted it access before i even realized it was the actual Verizon app. Shrugged my shoulders after I realized it but thought it had something to do with the actual ROM im running (Jasmine 3.0).
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Why on Earth would you grant something root privileges without verifying what was asking first? This is exactly the type of thing more senior folks in the modding community are constantly complaining about.
yes NEVER EVER GIVE MY VERIZON SU!!! this is what probably happened and it throws flag in their system if you call or request service
Its totally possible.
From what I understand the response from denying root access and the response from not having it at all have two different signatures.
Once I saw a VZW app requesting root I immediately denied it. But that right there could have been the dead giveaway.
I already tried flashing back to stock using the KDZ method. Still the problem of audio quality persists.
Either way, it's BS this is most definitely a hardware issue and should be covered under warranty.
Sent from my VS985 4G using XDA Free mobile app
Yes it's BS but it shouldn't really be a surprise. And it's nothing we haven't been warned of before
I suggest calling back in. If you are now back on stock, you should have no problem. I know it sucks ass, but representatives are just doing a job. What we were told, if someone was rooted, to try to suggest that they return to stock and then we can support the phone, and that is again no matter what the issue might be. Well, as long as it can boot up. So if you flashed back to stock using the KDZ method, root should not be detected anymore. And it might have been noted at that time that it was rooted, but it's a different story now since the phone is back to stock.