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I found a couple posts about this but people seemed to just return or RMA it. Thought maybe my experience might help others and was curious if anyone else has this problem.
A few times I have picked up the Prime and hit the power button and the display would not come on. If I plugged it in I would see the green light on the power button come on and go off when unplugged. It appeared to still be attached to the WIFI. If I held the button down it would buzz, but nothing else.
I found out that if I held the button down, waited for it to buzz then continued to hold it down for another 30 secs or so (seems like it takes forever) the Prime would then reboot and I would get the Eee Pad boot screen.
I have been storing my Prime in the box to keep it clear of kids and cats until I get a case. My wife ended up picking up this cheap case from Walmart which used rubber bands around the corners, and this triggered the problem by holding down the volume up button. I have not been able to reliably reproduce it, but it seems like holding down the volume button (or combo of power and volume button) puts the device in some diagnostic mode or something that shuts off the screen.
The natural tendency to release the power button immediately after the buzz while trying to reset made the device seem like it was broken. Luckily I figured out how to start it back up so I did not return it or RMA; however I wonder how many others experienced this problem.
This appears to be a software problem and not a hardware issue. I have not had this happen since I started being cautious about the volume buttons, but have not tried to reproduce on the last firmware update.
I have had no other issues with the Prime. It runs great, WIFI works for me and I could care less about the GPS issue. However, this display thing has scared me a handful of times until I figure out how to reset it.
Anyone else have this kind of issue? I was going to wait for ICS and then see if I could reproduce it before calling ASUS, but it has not been crippling especially once I figured out that when all else failed just hold down the power button until the screen came back on.
I've had this problem as well, three or four times so far. Actually, it happened to me on the first full day I had mine, and was really freaking me out. I've been using the pinhole reboot button to get it working, but it sounds like you were more patient with the power button than I was.
I can't replicate it either, exactly, but I've noticed that it's only happened after extended periods (6+ hours) of inactivity without charging. I also looked at my battery usage last night, and saw that my device constantly is awake; maybe somethint's happening when it tries to sleep?
Anyway, I feel the same way you do - I'm waiting for it to happen on 4.0(.3?) before I really worry.
I've had this happen twice. held down the power button to reboot. I can't reproduce it either, but I don't have any problem with the device sleeping. I'm at 50 hours of uptime now (15 on current charge) and have not run into it. Mildly glad to see its not just me though.
TF201 | XDA Premium
Only once tonight. Scared me until I saw the boot screen. Interesting since it has been rock solid until this. No other problems just didn't turn on. Glad to be back working.
Sent from my Transformer Prime TF201 using Tapatalk
never had that issue...have used it quite a lot in many different situations
This morning it didn't wake up. I got it to turn on by holding get down the power and volume down button. Hopefully it doesn't happen again.
Sent from my Transformer Prime TF201 using Tapatalk
happened to me tonight freaked me out for a while - had to use the reset pin hole
I've had the same exact problem andthe funny thing is I also have a case from Walmart with the rubber bands. Is yours the case logic? Since reading this post, I've removed the upper left band. I wish my case would ship already!
guys if you're familiar with transformer 1 and hacking\custom ROM tegra devices power + vol up = apx mode kind of download mode blank screen, nothing wrong with the device just working like it should. now just a blank screen with sound when u plug in could be defective screen has happened to me
Awesome to know this is expected behavior.
I didn't have the original transformer, and googling has just led me to people who can/can't get into the mode, so I'll ask here: what exactly is apx mode? I get what it's for, sort of, but what is it?
also happened to me while it was in a case. maybe the power button was pressed too long or something...
this happened to me yesterday, except the screen is still off....tried everything mentioned and it wouldnt turn back on, its fully charged...i get no buuz sound or anything...
LOL, I was just searching for a thread like this.
Mine has been working flawless for the last 4 days. This morning, would not turn on. I tried every combo and button push I could think of.
No LED charging lights, nada.
I finally reverted to the paper clip in the reset hole. Booted right up.
Don't know what the issue is.
reset button wont even work for me...
Yes It happend to me yesterday twice... i think if we leave it for an extended period without out charge , the screen is getting locked somehow... both the times i have held the power button till the buzz.. then it rebooted....
Same behavior here, was fully charged in the Morning, and plugged in, when i got home Both LED's (Dock and Tab) were green but the Screen won't turn on, pressing the Power button for 10sec rebooted the device, maybe some kind of power saving feature... hopefully it will be fixed with ICS
Okay, rockstatus90's problem seems different, but the rest of us, pceasar explained that we're likely entering APX mode, right? It's designed behavior? Now I just want to know what APX mode is, and if there's an easier way to exit than rebooting.
Happened twice for me so far.
chinly43 said:
Okay, rockstatus90's problem seems different, but the rest of us, pceasar explained that we're likely entering APX mode, right? It's designed behavior? Now I just want to know what APX mode is, and if there's an easier way to exit than rebooting.
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Yes this is normal. Although most other Android devices seemed to give some sort of on screen message.
It is mentioned here as a process of rooting the original TF:
http://eeepadhacks.net/transformer-hacks/how-to-root-your-eeepad-transformer/
Basically, this is a mode that outputs to your PC and is supposed to blank your screen. You are supposed to reboot afterwards, so there is no other way out.
I have not had the problem since being sensitive about pushing volume+ and power at the same time.
rockstatus90 said:
reset button wont even work for me...
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Unfortunately it looks like return or rma is your solution. I would try to call Asus and see if they can troubleshoot it. Best case they can reset it for; worse case its dead.
Really wish you could pull the battery. Thats the sure fire reboot.
I've had this thing for a good month or two and its ran like a champ. Never had issues really. Never Rooted, its basically stock and its been nothing but great to me.
This brings me to this evening. I decided to record my 2 year old dance and really havnt used the camcorder before. Gave it a go, recorded him, and as soon as I hit the STOP button on the camcorder, the tablet basically froze on me. Couldn't do **** for whatever reason.
So I figured ok, I'll shutdown by holding the power button. As soon as I fired it back up, I get a Encryption Unsuccessful message. It basically tells me my data is corrupt, can't be restored unless I do a factory reset. It gives me a button to reset and I push it.
It basically reboots and comes back to the same dam screen. I have no idea what the hell to do. I'm so screwed....
press and hold volume down and power. When the tablet reboots, keep holding both buttons until you see writing in upper left corner of boot screen, let go of buttons. Now press volume down and it should bring you to a menu with some options. Press volume down( I believe) to select factory reset/wipe date, then press volume up to select it.
If this doesn't work, and your boot loader is still locked, try to manually update the tablet(put factory Asus update on external SD). If that don't work, you may be screwed.
Its fixable with an unlocked boot loader.
I can try to help you. But first, lets document some things.
Where you on the latest version of ICS? (.15)
What were you doing when this happened: Already stated that
Do you have an SD card in your Prime:
Also, let's accept right now your data is lost, and is most likely not recoverable. Basically, this screwed up the /data and /sdcard folder. If you RMA the Prime, you will most likely get a new device, as it is not bricked, but beyond software fixing it. Someone please tell me I'm wrong, but I have gotten this before, I had no way of recovering, and had to get a new Galaxy Nexus.
But try these steps:
Turn the Prime off. Hold down both the Power and Volume Down.
Once you see text in the top cornor of the screen, press volume down.
Select Factory Data Rest, and hit the Volume Up confirm the change.
Let me know if that works.
Good luck!
I was still on the .13 build. I dont have an SD card either. Like I said, this **** happened outta nowhere and I'm dumbfounded right now.
Please tell me I don't have to F'in factory reset and wipe? UGH!
chugger93 said:
I was still on the .13 build. I dont have an SD card either. Like I said, this **** happened outta nowhere and I'm dumbfounded right now.
Please tell me I don't have to F'in factory reset and wipe? UGH!
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Try these steps for me
Turn the Prime off. Hold down both the Power and Volume Down.
Once you see text in the top cornor of the screen, press volume down.
Select Factory Data Rest, and hit the Volume Up confirm the change.
Let me know if that works.
Losing all your data right now, unfortunately, is the least of your worries. This is also something that needs to be reported to ASUS ASAP.
If you are getting to a screen, you are most definitely NOT bricked. If you see a light on, if you plug it on and the light comes on...you are not bricked.
Try the steps mentioned to get you into the menu where you manually select the options.
Good luck
---------- Post added at 07:29 PM ---------- Previous post was at 07:22 PM ----------
chugger93 said:
I was still on the .13 build. I dont have an SD card either. Like I said, this **** happened outta nowhere and I'm dumbfounded right now.
Please tell me I don't have to F'in factory reset and wipe? UGH!
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Oh yea, least of your worries for sure. Hopefully most of your important stuff syncs to the cloud or you have a recent backup. Resetting your personal settings, screens, etc will be a huge relief when/if you get it up and going.
chugger93 said:
Please tell me I don't have to F'in factory reset and wipe? UGH!
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I know what you mean..lol hate having to set everything up again. but its needed though to bring back your tablet. once it gets back to normal I'd suggest updating to latest update .15. has most of old bugs fixed and more stable. plus you might get an updated camera firmware also.
good luck n post back how things went.
Well I would love to try all these steps guys, but now the F**cker wont turn on. Just vibrates. Tried plugging the charger in, same thing. Wont even turn on.... !
chugger93 said:
Well I would love to try all these steps guys, but now the F**cker wont turn on. Just vibrates. Tried plugging the charger in, same thing. Wont even turn on.... !
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try plugging your prime up to t.v. through HDMI connection. see if prime might actually still be on but the screen is off. if you can see prime screen then if it lets you, try a factory reset that way by going into settings then backup/factory reset.
demandarin said:
try plugging your prime up to t.v. through HDMI connection. see if prime might actually still be on but the screen is off. if you can see prime screen then if it lets you, try a factory reset that way by going into settings then backup/factory reset.
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Well I wouldn't be able to go to settings and factory reset, because I can't get into ICS...we've established that. When I get home, I'll try my hdmi cable I guess.
chugger93 said:
Well I wouldn't be able to go to settings and factory reset, because I can't get into ICS...we've established that. When I get home, I'll try my hdmi cable I guess.
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that was when your prime was on and you could see the screen. could be possible the reboots stopped but now the screen doesn't want to come on..worth a shot.
No matter what screen your prime is on, whether the prime is turned off or on, press and hold volume down and power. What does that do? Keep holding it until something happens.
Tried the HDMI cable, nothing came up either.
When I hold down volume and power, it vibrates after about 8-10 seconds. Then nothing. I havn't held it down much longer than that.
tried holding it down for a minute after that...still black screen.
How does a friggin tablet BRICK itself, STOCK? Please enlighten me!
Guess I'll leave it on the charger all night just for hells sake
I've seen this situation here before. your best bet might be to keep doing what you doing to make it vibrate and drain the battery somehow. once its dead or doesn't vibrate anymore, let it charge up till the led light is green at full capacity. then try cutting it on. that has worked for a few members who seemed tl have same issue as you.
The led light doesn't come on tho at all when plugged in. Should it? Or only when it's fully charged?
it should at least be on and be a red color to indicate it's charging. a green color to indicate its fully charged.
is it still vibrating when you attempt to put it in recovery mode? if not then the power might be drained already. sometimes when battery is really dead, indicator light will not cut on until it has a decent enough charge. like some people who received their prime couldn't get it to cut on even plugged up. their battery was that dead and needed to charge for a while before it finally cut on.
constantly rebooting tablet does drain battery. maybe you already drained it, especially if it no longer vibrates anymore.
Naw it still vibrates just no led indication whatsoever. Holding down the power button only makes it vibrate and that's it, no display. I coulda swore I had like 50 percent right before I used my camcorder...weird.
I'll let it sit on a charge for a bit and see what happens. If I get this fired up I need to decide on rmaing it or not. Argh.
Thanks for the help....and to all...
chugger93 said:
Naw it still vibrates just no led indication whatsoever. Holding down the power button only makes it vibrate and that's it, no display. I coulda swore I had like 50 percent right before I used my camcorder...weird.
I'll let it sit on a charge for a bit and see what happens. If I get this fired up I need to decide on rmaing it or not. Argh.
Thanks for the help....and to all...
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no problem. it might be best just to RMA it anyways. so you won't have to deal with the risk of this happening again. plus chances are good they will send a replacement unit if they can't fix it. good luck!
chugger93 said:
Naw it still vibrates just no led indication whatsoever. Holding down the power button only makes it vibrate and that's it, no display. I coulda swore I had like 50 percent right before I used my camcorder...weird.
I'll let it sit on a charge for a bit and see what happens. If I get this fired up I need to decide on rmaing it or not. Argh.
Thanks for the help....and to all...
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No big deal, you were just out of battery and your charger is not working. Put you charger in a freezer for 2 hours and recharge your ATP 2 hours with It. problem will be solved after that.
TP cannot turn on without dock if powered off completely...
Happens when its shut off completely as in long press the power button. No matter how long I hold it to turn on it just refuses to turn on.
I plug it into the dock give the power button a tap and it turns on. Without the dock no matter what I try it just will not turn on.
Anyone have the same issue or is mine isolated and an exchange is in order?
onlinechi said:
TP cannot turn on without dock if powered off completely...
Happens when its shut off completely as in long press the power button. No matter how long I hold it to turn on it just refuses to turn on.
I plug it into the dock give the power button a tap and it turns on. Without the dock no matter what I try it just will not turn on.
Anyone have the same issue or is mine isolated and an exchange is in order?
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I don't know if I'm having that same problem but my TP has a tendency to shut itself off if I have the keyboard attached and leave it sitting for a day or two. I have to push and hold the power button for it to come on. I haven't tried taking the keyboard off and hitting the power button.
onlinechi said:
TP cannot turn on without dock if powered off completely...
Happens when its shut off completely as in long press the power button. No matter how long I hold it to turn on it just refuses to turn on.
I plug it into the dock give the power button a tap and it turns on. Without the dock no matter what I try it just will not turn on.
Anyone have the same issue or is mine isolated and an exchange is in order?
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Have you tried quickboot from the google play store it's free. That is what I use to shut down most of my Andriod devices.
Not sure this will help. Try a soft reset. With the tablet on insert a small wire in the hole near the SD card slot. Worth a shot at least.
fasthair
Will it turn on into the bootloader? Not sure about the Prime but on my Aria you press the volumn down and power at the same time. There are options there that might help. Be careful and I'm sure the experts here will chime in wether this would help or not.
fasthair said:
Not sure this will help. Try a soft reset. With the tablet on insert a small wire in the hole near the SD card slot. Worth a shot at least.
fasthair
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I tried this but nothing happens. I thought it'd reset but nope still dark screen
theandies said:
Will it turn on into the bootloader? Not sure about the Prime but on my Aria you press the volumn down and power at the same time. There are options there that might help. Be careful and I'm sure the experts here will chime in wether this would help or not.
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I tried this too...nothing happens too. No bootloader. However if I press the up button and power the backlight flash awhile then back in to the darkness. Wonder what that is for..
The weird thing is..I did not even explicitly turn off the prime...I always leave it in standby. It turns itself off after awhile of not in use. Anyone face that issue? And then I got to go running for a dock again because I cant turn it back on
Sounds to me like you ran the battery dead and placing it in the dock makes it think it still has battery. If the battery is completely run out it takes about 5-10% charge to get it to turn on. Seems pretty common among all my devices.
effezie said:
Sounds to me like you ran the battery dead and placing it in the dock makes it think it still has battery. If the battery is completely run out it takes about 5-10% charge to get it to turn on. Seems pretty common among all my devices.
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Nope...battery for both is full..plugging in just the power direct into the tablet won't work either..it has to be the dock..
How long have you held the power button? I find that if you hold the power button down for an extended period it will turn on.
onlinechi said:
Nope...battery for both is full..plugging in just the power direct into the tablet won't work either..it has to be the dock..
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I'm sorry to hear that. I'm on my 3rd Prime. The power button on the 2nd was different where you really had to search for it to turn it on. It worked but it was almost flush with the metal. This one's better but it seems like it's getting harder to turn on as the days go by. I find myself having to press a couple times to get it just right to turn it on.
I have heard several people complain about the power button but I think it was mostly that it was hard to find. You must have one that's not working too. My experience with RMA is give it 7 days once they get it and call every other day for an update. (They'll keep asking for 24-48 hours to get an answer) Keep notes because they are and one more thing, take pictures of how you packed it and the condition of your Prime. You never know when that might come in handy. Good luck.
Tonight I was coming out of the casino, I didnt win so I cant buy a new phone... Anyway, I noticed my 3g wasnt on, so I decided to power off then on, bc thats what I would normally do to get the 3g to work. So I hold the power button and the power options come up, normally I would hit power off, however, here I decided to press reboot. The phone made its normal power off sounds and then it was off, However, I noticed the led light on the left of the earpiece speaker lite up light blue. So I held the power button and the device never booted back up. I then did a battery pull, 1min later put it back in and still nothing. No recovery mode, download mode, connection to the pc, NOTHING...Does anyone have any advice,
It did not get wet, or dropped, or anything else thats device threatening... Im stumped, Its a I545 flashed to cricket, running 4.2.2 me7 bootstrapped 3.62, running cleanrom 1.6 incase the info will help... THANX IN ADVANCE TO ANY HELP...
please help me
Im really lost for words here. Everything checks out, and the battery is good, I ran a volt test on it, besides I have a second battery and problem is still current. Im trying to find out what besides the battery would cause the s4 not to power up, Circuit board wise, I have it apart and I dont see any problems. I could really use a hand, I have to run to work, be down at 9pm... I hope someone can lend a halping hand... Thanx
I have no insight as to why this happened to you but unfortunately you may just have to use your insurance and get another one, or have a service center check into it. It seems like you're pretty good with troubleshooting this... Not sure what else to say
Sent from my SCH-I545 using Tapatalk
NOT a Boot Loop.. To be clear.
So today at Pax prime, i'm surfing reddit waiting to play EVOLVE (TOTALLY awesome) when a friend comes over to say hey. I put phone in pocket, conversation ends, I pull phone out, and its off.
I try to turn back on and nothing. I take battery out, put it back in and it instantly vibrates and does nothing else.. I try said approach about 800 times and nothing. I find that when i put battery in, its like as soon as the contacts touch it replicates the power button. So i try to boot into recovery by sliding battery in and quickly positioning my fingers on + and Home buttons, and in the upper left it says Recovery boothing.
Then nothing else happens.. I try downloading. This results in the downloading warning and what not, then gives me the option to + into downloading mode or the - to cancel. Then the screen shuts off. . Curious, I try this again, and before I finish reading the whole warning and all yellow text, it turns off again.. SO i'm like.. hmm battery. Charge for 6 hours and wait in insane lines. . . Go back to phone. Try downloading again... and same behavior.. This time instead of reading I hit + and it gets into DL mode then turns off... I repeat but faster and then faster and faster again, and it just turns off. I timed it and my phone will only stay actively on for 5 seconds exactly from the point of contact on the power source and the vibration as if the phone was turned on.
I cannot connect to computer to ODIN or do anything else to it to get it to behave for more than these precious 5 seconds...
NO idea whats going on. Any help would be greatly appreciated.
I'm running the Latest (stable?) build of SlimKat 4.4.4 build 7 with CWM recovery
Just bumping because cannot use phone. No backup. ALL bad.
Additionally, is there a way to hard reset your phone with out it turning on?? If that existed, that would make my day.. Like a reset button that I can just put a paperclip in.
Hundreds of similar posts, not unique at all, your power button is shorted out.
boomboomer said:
Hundreds of similar posts, not unique at all, your power button is shorted out.
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Hey I really appreciate the reply. I have yet to find any other threads with similar issues but its definitely possible that I was not using the right search criteria.
Today I was driving to work and tried turning it on and it was like nothing was ever wrong... Its worked fine since then as well. So can a power button shorting out cause this behavior? Or is in the process of becoming completely shorted out?