I have to ask you a favor. I bought my AT&T Motorola Atrix from an USA ebay seller on May 2011 because I live in Italy. Since December my touchscreen is totally unresponsive but the seller can't find the receipt of payment and Motorola won't repair my phone using it's warranty without a receipt.
PDS restore, PDS-fix and hardreset was useless to resolve this issue.
Touchscreen repair cost about 150euros, can someone send me (via PM) a copy of his receipt of payment to repair it using the warranty?
I know that I can buy a new digitizer from some ebay seller but it is not really cheaper and simple to repair it.. If you can help me I'll appreciate it!
As reference, I'am an Atrix developer and I developed the Debian mod for webtop. I'm happy to return the favor for example adding features!
Thank you very much!
Bump.
Please, I need just a duplicate..
Have you checked that your unit is covered under warranty over here?
http://servicemyphone.motorola.com/iden/support/showUnitSearch.do
I am fairly confident if it shows that it's still covered under warranty you probably do not need a receipt. You WOULD need a receipt if you had bought the phone in May but it was entered into the warranty system in February and you needed proof that you only obtained the phone in May to get your extra 3 months of warranty coverage.
psychephylax said:
Have you checked that your unit is covered under warranty over here?
http://servicemyphone.motorola.com/iden/support/showUnitSearch.do
I am fairly confident if it shows that it's still covered under warranty you probably do not need a receipt. You WOULD need a receipt if you had bought the phone in May but it was entered into the warranty system in February and you needed proof that you only obtained the phone in May to get your extra 3 months of warranty coverage.
Click to expand...
Click to collapse
This form say: WARRANTY EXPIRATION DATE 5/20/2012
I'm afraid but you are wrong, I already contacted Motorola support but they said me that I must give a proof to repair my phone under warranty. At least this is true for Motorola Italy.
Anyone?
Sent from my Android SDK using XDA App
Bump.
/10char
I just got an RMA for my phone today. Warranty was based on IEMI number. I was not asked for any proof of purchase. I think I had the same warranty date also. I know it was may of 2012, not sure of exact date. Maybe you could call the U.S. warranty number on the site?.
BTW, asking for duplicate receipt would probably not be in line with the rules on this site. Don't want to cause problems with XDA and some enforcement agency.
Hey dude, are you still looking for that receipt?
I'm Italian as well, and have bought my ATT Atrix on eBay as well.
I expect Motorola Italy to ask for receipts vs Motorola US being happy with IMEI numbers - for we "overseas" people it works this way - it's just a general attitude thing where the customer is not to be trusted.
I can send you my paypal receipt and an excerpt from my eBay purchase history if that's enough for them. PM me. Not sure it will work 'cos my address is in Ireland 'though.
PS thanks for the amazing Debian/chroot work on WebTop. I'm playing around with it just now...
giuanz said:
Hey dude, are you still looking for that receipt?
I'm Italian as well, and have bought my ATT Atrix on eBay as well.
I expect Motorola Italy to ask for receipts vs Motorola US being happy with IMEI numbers - for we "overseas" people it works this way - it's just a general attitude thing where the customer is not to be trusted.
I can send you my paypal receipt and an excerpt from my eBay purchase history if that's enough for them. PM me. Not sure it will work 'cos my address is in Ireland 'though.
PS thanks for the amazing Debian/chroot work on WebTop. I'm playing around with it just now...
Click to expand...
Click to collapse
They will associate your receipt with his phone, and you will have basically given your warranty away.
Related
Been searching on here and other forums but cant find a definite answer....
There are a few brand new S2's on eBay, off people who've had upgrades etc but are happy with their existing handset so fancy making some money out of these sought-after phones and am thinking of getting one, but have read conflicting opinions and views as to whether or not they come with a warranty!
I'd have thought that, provided they've never been registered with Samsung that it should be ok!
Anyone had any experience themselves with this type of thing?
Cheers
Willie_Heckerslyke said:
Been searching on here and other forums but cant find a definite answer....
There are a few brand new S2's on eBay, off people who've had upgrades etc but are happy with their existing handset so fancy making some money out of these sought-after phones and am thinking of getting one, but have read conflicting opinions and views as to whether or not they come with a warranty!
I'd have thought that, provided they've never been registered with Samsung that it should be ok!
Anyone had any experience themselves with this type of thing?
Cheers
Click to expand...
Click to collapse
as long as they come with a proper receipt!! you will be ok for warrenty
vimto25 said:
as long as they come with a proper receipt!! you will be ok for warrenty
Click to expand...
Click to collapse
Thats the problem though.....when people get their free upgrades, they usually don't get a receipt for the phone....just the phone itself - so no purchase date or anything. I think that the serial number on the phone provides proof of manufacture...so that should surely satisfy Samsung??
I was just wondering if anyone had actually had this situation and needed a repair...?
Yes and no. Yes, if whoever you bought it from is an authorized Samsung retailer. No, if they're not. Go to the Samsung site and read the warranty terms. It's pretty cut and dried.
Well like i said with 1 you have warrenty without 1 ya stuffed, dont make a silly mistake and buy 1 without 1 even if it is that little bit cheaper!!!
Well iv been in the same situation but Samsung customer support representative from my country(Romania) told me that as long as i have a bill of sale anything like that i can have 2 years warranty no matter if the bill is on my name or not.
Just to add to the thread....
I bumped into a friend today who I knew was also after an S2, and she told me (with a BIG smirk on her face) that she'd managed to get one off eBay this week - one of the unopened, unwanted upgrade jobbies - and she's already been on the Samsung site and registered the phone without a problem, no proof of purchase or anything was requested....just the IMEI/serial number!
She said she managed to get it for £420.....almost a hundred quid less than the few sites that do have them in stock here in the UK, are asking for them!!!
So it seems provided that the phones are new/unregistered...you're on a winner!
(Saying that, I've just noticed one S2 I was watching, has just gone for £520!! wtf!!)
Willie_Heckerslyke said:
...she's already been on the Samsung site and registered the phone without a problem, no proof of purchase or anything was requested....just the IMEI/serial number!
Click to expand...
Click to collapse
Tell her to take the smirk off her face. They're going to ask for an invoice from an authorized dealer once its received at the repair depot. If they think the invoice is questionable they'll ask for a credit card receipt or canceled check or contact the dealer directly. I've had this happen to friends with Sony and the claim of "but I paid cash" or "it was a gift" held no water.
this happens all the time. No receipt = no luck. For all they care you could take in a rock and say its the samsung galaxy s 5 No receipt. No repairs.
God help you if you have a problem, because Samsung won't!
Willie_Heckerslyke said:
Been searching on here and other forums but cant find a definite answer....
There are a few brand new S2's on eBay, off people who've had upgrades etc but are happy with their existing handset so fancy making some money out of these sought-after phones and am thinking of getting one, but have read conflicting opinions and views as to whether or not they come with a warranty!
I'd have thought that, provided they've never been registered with Samsung that it should be ok!
Anyone had any experience themselves with this type of thing?
Cheers
Click to expand...
Click to collapse
I seem to be in a unique position to answer your question. I bought a new Samsung Galaxy Tab 4 for my wife a few months ago. The tablet kept restarting, so I contacted Samsung. I wound up sending it to their service center. At that point I was told (rather brusquely) that Samsung considers to warranty on any of their devices void if the device is purchased on eBay. They were not willing to even check it unless I paid a $150.00 deposit. So, if you buy any Samsung product on eBay, eBid, or any other online only seller, Samsung won't warranty it. You can ask for a helping hand, but all they'll give you is the middle finger!
Sorry to be the bearer of bad tidings!
I purchased a phone from craigslist didn't know that t mobile had a imei system and didn't have t mobile service at the time bought the phone with case phone looked brand new etc i activate phones not working turns out bad imei.
The good news is that i have the text from seller and a tmobile rep told me that he is a tmobile customer i asked if he could check if the phone was purchased on the account to check if it matched up and he told me he couldn't give me anymore information anyone know how i should go about this situation with the police?
Nothing you can do except using the phone as an ipod.
Sent From My Htc Amaze running rum+coke
Probably not much u can do especially if he included the words "as is" anywhere in the post, but if he didn't you can probably go to your local police station and file a police report and take the guy to small claims court......I think anyway.......you might want to ask Binary he's a cop he would know better then me.
will_69_67 said:
Probably not much u can do especially if he included the words "as is" anywhere in the post, but if he didn't you can probably go to your local police station and file a police report and take the guy to small claims court......I think anyway.......you might want to ask Binary he's a cop he would know better then me.
Click to expand...
Click to collapse
Well he can report it to his local police station but there's not much they can do. This is actually more of a civil action unless you can provide reasonable doubt that the seller is selling stolen merchandise. And if the post says "AS-IS" or anything similiar then you're SOL. You can try to contact Craigslist and report the seller for selling stolen merchandise. They might cooperate with you to take the seller to civil court.
That's about the best that you can do.
Good luck!
That's what you get for buying on craigslist. If it was ebay at least you would have been protected.
Binary100100 said:
Well he can report it to his local police station but there's not much they can do. This is actually more of a civil action unless you can provide reasonable doubt that the seller is selling stolen merchandise. And if the post says "AS-IS" or anything similiar then you're SOL. You can try to contact Craigslist and report the seller for selling stolen merchandise. They might cooperate with you to take the seller to civil court.
That's about the best that you can do.
Good luck!
Click to expand...
Click to collapse
Thanks everyone who helped, Binary i know that normally with craigslist stuff if you get scammed its pretty much on you. But the guy told me he got the phone off a upgrade and decided to stick with his old phone therefore he is lying. I also know that the number he was using to do the business with is linked to t mobile which leaves his information for the police vulnerable. Luckily my mom works at a high school and i have access to a police officer. Since you're a police officer i was wondering if i had information showing that the phone he sold me is directly linked to his account and shows that he said the phone was stolen/lost i can report him to asurion insurance and get him in trouble for insurance fraud at least. The one thing i was wondering is if he would say i stole the phone from him but i have the box with unopened accessories and text showing we were meeting up etc.
rasstar said:
That's what you get for buying on craigslist. If it was ebay at least you would have been protected.
Click to expand...
Click to collapse
I don't see how this is helping can keep the negative comments to yourself lol
lajuan3 said:
Thanks everyone who helped, Binary i know that normally with craigslist stuff if you get scammed its pretty much on you. But the guy told me he got the phone off a upgrade and decided to stick with his old phone therefore he is lying. I also know that the number he was using to do the business with is linked to t mobile which leaves his information for the police vulnerable. Luckily my mom works at a high school and i have access to a police officer. Since you're a police officer i was wondering if i had information showing that the phone he sold me is directly linked to his account and shows that he said the phone was stolen/lost i can report him to asurion insurance and get him in trouble for insurance fraud at least. The one thing i was wondering is if he would say i stole the phone from him but i have the box with unopened accessories and text showing we were meeting up etc.
Click to expand...
Click to collapse
I'm actually thinking that did the insurance fraud thing. He likely called Asurian to tell them that he lost the phone and would like a replacement. Asurian then puts the IMEI on a black list so it can't be activated again since it was reported "Lost/Stolen" and shipped him another. He then sold it to you. Now without a Bill Of Sale it's all on you. If you have the text message then you have his number. Contact the seller directly and inform him. Best case scenario he did not actually with full intent attempt to sell you a stolen phone. He may be able to call Asurian and say that he had found the device and they might then be able to remove it from the black list. However they will probably want the replacement back. The most that you can really do is threaten him to call the police... but this is really a civil matter. Just because you have the box and phone number doesn't mean anything. Here's an example. If you were a criminal and robbed someone's house, took their tv, computer, jewelry, phone, box for phone, etc you can also take their identity since almost everyone has bills laying around. At least mail. So they can have your name, phone number, address, IMEI, original packaging... whole nine yards. Does that still prove that you know eachother? Can he still use that to prove that the sale was legit? No way. This is a civil matter and not so much criminal so you're not going to get much assistance from the police.
My advice, contact the seller and tell him that you need ALL of his information. Name, address, contact information for his account, etc and tell him that you have to use it to get his information removed from the black list. Try to get his DL number too. Tell him that the insurance company requires a copy of it to remove it from the list. Make up something clever like that. Then use that information to file for court. It's up to you if you want to try to settle it in court or not but it's your best bet. PD has a lot more to worry about than Craigslist scams and unless the insurance company or TMobile wants to provide informatino willingly to a law enforcement official. They may or may not because they are under no legal obligation to comply unless it's ordered by the court. But again... that's really up to you.
One other option is to consult with your local prosecutor's office. Laws and procedures vary state by state, and between jurisdictions, but in Florida a lot of jurisdictions will operate some type of citizens dispute mediation program using volunteer mediators.
The idea is that by bringing both parties to the State Attorney's Office they will reach an agreement, or the more guilty party will make things right, and actually follow through on it because they believe it has a little more authority attached to whatever resolution is decided upon when in reality it may be an incident that is more civil in nature and could never be proven beyond a reasonable doubt in criminal court.
we are talking about a $350 phone. just the court claim costs $200(at least here in IL).and there is no way you can get that guys information. the fact that he was able to sell you a bad imei phone means he is a pro, cuz not everybody can do that, you gotta have done it before. I am just curious how did you buy the phone without even trying to put a sim card on it..
What Binary said makes a lot sense otherwise not sure what else "Bad IMEI" could be implying.
If this is true, and t-mobile blacklist the phone for activation, may be you can try unlock and see if it works under other carrier such as AT&T? If works, you can try switch carrier or sell to AT&T users.
contact a subrogation service. They will scare the crap out of the guy and will get your money back...I got about 8 years ago on ebay when it wasn't so safe, someone sold me a laptop but it was just a poster of a laptop. Problem was in the description it never said laptop, it said item and it was basically a poster of laptop with its specs. so what I got was a laminated poster of a laptop for 1100 dollars. Subrogation services is a good thing. look into it.
Felinos11 said:
we are talking about a $350 phone. just the court claim costs $200(at least here in IL).and there is no way you can get that guys information. the fact that he was able to sell you a bad imei phone means he is a pro, cuz not everybody can do that, you gotta have done it before. I am just curious how did you buy the phone without even trying to put a sim card on it..
Click to expand...
Click to collapse
Well i was switching from sprint to tmobile back in the day you could pop a sim in and thebphone would just work even if lost or stolen i guess things changed and i got hustled im not to worried im sure i can get it unlocked and make atleast the 330 i spent back its just that i signed a 2yr contract got scammed and want him to face some sort of consequence
lajuan3 said:
Well i was switching from sprint to tmobile back in the day you could pop a sim in and thebphone would just work even if lost or stolen i guess things changed and i got hustled im not to worried im sure i can get it unlocked and make atleast the 330 i spent back its just that i signed a 2yr contract got scammed and want him to face some sort of consequence
Click to expand...
Click to collapse
U can never unlock an imei blacklisted phone.
tmobile block the imei number of the phone, when the phone ever was reported stolen lost or the guy asked for an exchange and never return it, there is no way to unlock the imei number so you are screw,
i say get together with some friends find this guy a kick his ass!!
when did you sign your contact.... If you just activated you might be under buyers remorse
Sent from my HTC_Amaze_4G using Tapatalk
I was informed i could unlock and use on other networks just not tmobile with a bad imei? i was planning on selling on ebay including the info that it has to be unlocked and switched to anyone besides tmobile.
I signed the contract because i have a 14day period where i can cancel without a fee i figured i would find a way to change the imei if worse came to worse.
Last i was told by a t mobile rep that they were changing my imei and it will take around 2hours.
I thought it was as simple as putting in your sim card? I guess tmobile is getting with the times.
If the guy never used the phone asurion would never do a claim for him! They have to see the imei active for them to file a claim!
And it is possible to unblock a imei asurion can do it.
Sent from my HTC Amaze 4G using Tapatalk
Asurion told me it was up to T-Mobile T-Mobile said no I call again
they say they are changing it for me it will take 2hours been 2hours still no service
Sent from my HTC_Amaze_4G using XDA App
I was wondering what kinda warranty, If any this phone comes with. My phone will not charge or connect to the computer. Guess something happened with the USB port. But does this phone come with a 1 ear warranty? If so wouldnt getting that fixed be covered? I do have insurance on the phone. Id rather not use that if this problem would be covered by verizon or samsung. Also Iv had to have the screen replaced a couple months back. Would that void any factory warranty? Thanks for the help in advanced!
Did you buy through a carrier? Paid full price from a 3rd party? If not from a carrier, I'd contact the phone manufacturer or whomever you bought the phone from and see if they offer any customer service.
Please try to provide more info in your post if you expect a good answer.
sulla65 said:
Did you buy through a carrier? Paid full price from a 3rd party? If not from a carrier, I'd contact the phone manufacturer or whomever you bought the phone from and see if they offer any customer service.
Please try to provide more info in your post if you expect a good answer.
Click to expand...
Click to collapse
Bought it from a verizon store on contract.. I guess i can send them a email or give them a call. Usually people on here know more than those people anyways. SO i was trying to figure out the best way to go about getting it fixed up.
Yeah if its still under warranty and its failing I'd just take it to my local Verizon store. I'd flash back to a stock first to avoid any problems. But your right many have had to get replacements from their carrier. so perhaps some will let you know what to do/expect.
Hi guys,
I'm looking for a cheap deal for the phone for Christmas. After checking the usual mobile network deals I'm not convinced to pay £38/ month for 2 years.
Instead I saw new phones on ebay for £370 from a trusted seller.
Phones come from "outside UK" warehouse(I'm located in the UK) with 2 pin plug. I wonder if these are dodgy deals, or worth trying it?
The seller itself is providing the warranty for one year and they have very good feedback.
Here is one : LINK
I simply could not find a cheaper one around. DO you think I could go ahead with the buy?
Soniboy84 said:
Hi guys,
I'm looking for a cheap deal for the phone for Christmas. After checking the usual mobile network deals I'm not convinced to pay £38/ month for 2 years.
Instead I saw new phones on ebay for £370 from a trusted seller.
Phones come from "outside UK" warehouse(I'm located in the UK) with 2 pin plug. I wonder if these are dodgy deals, or worth trying it?
The seller itself is providing the warranty for one year and they have very good feedback.
Here is one : LINK
I simply could not find a cheaper one around. DO you think I could go ahead with the buy?
Click to expand...
Click to collapse
There were recently a company called e_cell who were selling it in the uk, next day delivery, 4G for only £364, they ran out last night, i contacted them and they said if depends are high enough we will get more in BUT as of now, no
I WANT THIS PHONE SO BAD.
JackHanAnLG said:
There were recently a company called e_cell who were selling it in the uk, next day delivery, 4G for only £364, they ran out last night, i contacted them and they said if depends are high enough we will get more in BUT as of now, no
I WANT THIS PHONE SO BAD.
Click to expand...
Click to collapse
e_cell has absolutely no warranty on the phone. I asked them previously and here is the answer:
"Dear soniboy84,
We appreciated your email and thank you for showing interest with our item.
Please be advised that this item is sold without warranty, express or implied. Should you want to avail of a warranty for your item, you may purchase one separately from SquareTrade.
Should you have any other inquiries, please contact us again.
Kind regards,
Elise"
So no. No e_cell.
Soniboy84 said:
Hi guys,
I'm looking for a cheap deal for the phone for Christmas. After checking the usual mobile network deals I'm not convinced to pay £38/ month for 2 years.
Instead I saw new phones on ebay for £370 from a trusted seller.
Phones come from "outside UK" warehouse(I'm located in the UK) with 2 pin plug. I wonder if these are dodgy deals, or worth trying it?
The seller itself is providing the warranty for one year and they have very good feedback.
Here is one : LINK
I simply could not find a cheaper one around. DO you think I could go ahead with the buy?
Click to expand...
Click to collapse
Hmmm, I'm probably in the minority here but I'd beware. Their shipping them in from China and for that price I wouldn't be at all surprised if they're clones. They do have good feedback, but I just don't see how they could possibly sell the real article that cheap without it being dodgy. My guess is if you were able to get it on a network, it would get locked soon after. The other reason I think it's unsafe is that the warranty is with themselves, not an official Sony warranty, which basically means there isn't one.
I'd steer clear.
Sent from my C6833 using XDA Premium 4 mobile app
SpyderTracks said:
Hmmm, I'm probably in the minority here but I'd beware. Their shipping them in from China and for that price I wouldn't be at all surprised if they're clones. They do have good feedback, but I just don't see how they could possibly sell the real article that cheap without it being dodgy. My guess is if you were able to get it on a network, it would get locked soon after. The other reason I think it's unsafe is that the warranty is with themselves, not an official Sony warranty, which basically means there isn't one.
I'd steer clear.
Sent from my C6833 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Thanks for the feedback, that's what I'm looking for.
I'm about 50-50% and I need some more either negative or positive feedback about it to decide.
The problem is that the next phone up on ebay is £419 which is quite high :S
I want to stay on 3 network, so most online phone shops(carphone, mobiles, etc) is out
Soniboy84 said:
e_cell has absolutely no warranty on the phone. I asked them previously and here is the answer:
"Dear soniboy84,
We appreciated your email and thank you for showing interest with our item.
Please be advised that this item is sold without warranty, express or implied. Should you want to avail of a warranty for your item, you may purchase one separately from SquareTrade.
Should you have any other inquiries, please contact us again.
Kind regards,
Elise"
So no. No e_cell.
Click to expand...
Click to collapse
Now that you mention it, i cant see anywhere in there posts that say anything about warranty
This'll be my next bet, shame about the long delivery :/ only about a week but still http://www.ebay.co.uk/itm/121213772308?ssPageName=STRK:MEWAX:IT&_trksid=p3984.m1423.l2649
Don't.
They're the same. Everything comes from China to the UK, then they post via Royal mail from the UK.
Pretty sure we can wipe our butt with the warranty!
Don't.
They're the same. Everything comes from China to the UK, then they post via Royal mail from the UK.
Pretty sure we can wipe our butt with the warranty!
Hi,
I purchased my Z2 from eBay seller name never-msrp.
I got the phone and it was factory sealed with Dock K36 included in the box. My phone was the Asian version I think since all writing on the box was in Asian, dont know which exact language.
My question is, can I send my phone to Sony in the US for repair? or I am stuck with no warranty? Can I buy other warranty like Square Trade?
Thanks.
Iorveth said:
Hi,
I purchased my Z2 from eBay seller name never-msrp.
I got the phone and it was factory sealed with Dock K36 included in the box. My phone was the Asian version I think since all writing on the box was in Asian, dont know which exact language.
My question is, can I send my phone to Sony in the US for repair? or I am stuck with no warranty? Can I buy other warranty like Square Trade?
Thanks.
Click to expand...
Click to collapse
all Sony Xperia devices come with a 2 year warrenty, all you need is your proof of purchase weather it be an email or a physical reciept
your device should also be covered by who your purhcased from if they give a warrenty too
Iorveth said:
Hi,
I purchased my Z2 from eBay seller name never-msrp.
I got the phone and it was factory sealed with Dock K36 included in the box. My phone was the Asian version I think since all writing on the box was in Asian, dont know which exact language.
My question is, can I send my phone to Sony in the US for repair? or I am stuck with no warranty? Can I buy other warranty like Square Trade?
Thanks.
Click to expand...
Click to collapse
It is covered by the US warranty but they will offer no time frame for repair citing part-sourcing as the reason.
Envious_Data said:
all Sony Xperia devices come with a 2 year warrenty, all you need is your proof of purchase weather it be an email or a physical reciept
your device should also be covered by who your purhcased from if they give a warrenty too
Click to expand...
Click to collapse
Thanks!
You guys are sure about this?
I purchased SquareTrade 2Year Warranty anyways but just to know this for the future....
Iorveth said:
Thanks!
You guys are sure about this?
I purchased SquareTrade 2Year Warranty anyways but just to know this for the future....
Click to expand...
Click to collapse
Just curious, what issues are you having? My z2 just started having a screen issue, I bought from the same seller. Have a line at the top of the screen that flickers mirroring the bottom of the screen, almost like a row of pixels at the bottom is cut off and displaying at the top. It's bizarre. Like if I tap the soft keys, a row of light glows in unison at the top of the screen in the same place...
Iorveth said:
Thanks!
You guys are sure about this?
I purchased SquareTrade 2Year Warranty anyways but just to know this for the future....
Click to expand...
Click to collapse
i have been told this by a sony Team 6 dev,Team 7 deb, Sony customer Support in uk and japan, all xperia devices come with 2 yr warrenty nomatter where you got it from
Envious_Data said:
i have been told this by a sony Team 6 dev,Team 7 deb, Sony customer Support in uk and japan, all xperia devices come with 2 yr warrenty nomatter where you got it from
Click to expand...
Click to collapse
Interesting, I just got off the phone with Sony regarding the issue I'm having and they said that I don't have a valid warranty...Hmmm.
i got my Z2 about 4 months ago from eBay (seller: never-msrp),.... i had a problem with my phone so i contacted the seller, unfortunate its the 30 days period already,....
so they directed me to Sony HK (Hong Kong) which was where the phone was original from or sold,.... i told them the problem with my phone,... they tried to help me fix it over the phone but unfortunately we couldn't so they told me that i had to send it over and most likely its covered under the manufacturer warranty,... so they ask me to e-mail them a copy of the receipt / proof of purchase before we can proceed with the process,... so i forward them a copy of the receipt from eBay and also from PayPal,....
they got back to me a day later,... and dismissed my claim because the phone was purchased overseas,.. so they can't fulfill the warranty,....
i guess there's some laws against products being purchased where ever you may be and being sent / used to a different country / overseas....
cHoLoCoY said:
i got my Z2 about 4 months ago from eBay (seller: never-msrp),.... i had a problem with my phone so i contacted the seller, unfortunate its the 30 days period already,....
so they directed me to Sony HK (Hong Kong) which was where the phone was original from or sold,.... i told them the problem with my phone,... they tried to help me fix it over the phone but unfortunately we couldn't so they told me that i had to send it over and most likely its covered under the manufacturer warranty,... so they ask me to e-mail them a copy of the receipt / proof of purchase before we can proceed with the process,... so i forward them a copy of the receipt from eBay and also from PayPal,....
they got back to me a day later,... and dismissed my claim because the phone was purchased overseas,.. so they can't fulfill the warranty,....
i guess there's some laws against products being purchased where ever you may be and being sent / used to a different country / overseas....
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Just contact Sony USA. They will tell you that your phone is covered but since it was designed and sold for a foreign market they will offer no timeframe for returning it to you. (They say 15 days for USA products) If they have to source parts directly from Hong Kong it can take time. I've done this twice with no problem whatsoever, including my z2 from Tawain. If it helps I've always communicated with Sony via chat on the USA website. I'm 99% positive every Sony phone comes with a 2 year warranty.
jiggyb21 said:
Just contact Sony USA. They will tell you that your phone is covered but since it was designed and sold for a foreign market they will offer no timeframe for returning it to you. (They say 15 days for USA products) If they have to source parts directly from Hong Kong it can take time. I've done this twice with no problem whatsoever, including my z2 from Tawain. If it helps I've always communicated with Sony via chat on the USA website. I'm 99% positive every Sony phone comes with a 2 year warranty.
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That's who I contacted, the Sony USA service line. I'll try chat later today, that may work better actually since maybe there's a way I can upload pictures into the chat to show my issue.
tom1226 said:
That's who I contacted, the Sony USA service line. I'll try chat later today, that may work better actually since maybe there's a way I can upload pictures into the chat to show my issue.
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Well you could always send it through the Hong Kong Sony Repair Centre. Just lie and make it clear that it was bought while in Hong Kong.
If they want to be deceitful scum bags then a white lie is in order to get what you rightfully deserve.
stevles said:
Well you could always send it through the Hong Kong Sony Repair Centre. Just lie and make it clear that it was bought while in Hong Kong.
If they want to be deceitful scum bags then a white lie is in order to get what you rightfully deserve.
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Hmm maybe. Going to stop at a Sony store and see if they can help me out. If not, how would I go about finding out where my z2 originated? The box and everything is all printed in English.
tom1226 said:
Hmm maybe. Going to stop at a Sony store and see if they can help me out. If not, how would I go about finding out where my z2 originated? The box and everything is all printed in English.
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It sucks that you are having such a hard time. I've been singing the praises of Sony mobile support for years. I had such a good experience on more than one occasion.
All I had to do was give them my IMEI on Sony USA chat and they told me when, where, and intended sales market.
tom1226 said:
Hmm maybe. Going to stop at a Sony store and see if they can help me out. If not, how would I go about finding out where my z2 originated? The box and everything is all printed in English.
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Yeah IMEI lookup.
Google is your friend
I checked my device's imei at sony japan and shocked me, is it only for japanese made Sony device? Check here: http://103.4.144.182/sonymobile.co.jp/
jiggyb21 said:
It sucks that you are having such a hard time. I've been singing the praises of Sony mobile support for years. I had such a good experience on more than one occasion.
All I had to do was give them my IMEI on Sony USA chat and they told me when, where, and intended sales market.
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Thanks for the thoughts haha. I'm not giving up, just been too busy to take care of this (work, grad school starting back up, wedding planning). Going to try Sony on the live chat tonight after my video uploads to YouTube so I can link them and show the problem. I'll drop a link here too.
Guy at the Sony store was super nice, and thought it was really bizarre. He said they couldn't do anything in store to help though, that corporate had taken all techs out of the stores and any replacements, etc. have to go through being sent in now. Said if I'd been there in like Feb. I'd have just left with a new phone. Oh well, **** happens, I still love the Xperia devices. I just hope that Sony will honor the warranty, as it's an obvious defect.
Video link in case you're interested: http://youtu.be/BHtR5hylmN4
---------- Post added at 09:52 PM ---------- Previous post was at 09:34 PM ----------
stevles said:
Well you could always send it through the Hong Kong Sony Repair Centre. Just lie and make it clear that it was bought while in Hong Kong.
If they want to be deceitful scum bags then a white lie is in order to get what you rightfully deserve.
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Click to collapse
Sigh, this looks like my only option. Sony US is telling me that since the IMEI shows that the device was bought in HK (assuming that's where it was imported from), that I would be responsible for the cost of any repairs that need to be done. And the kicker is they can't give me an estimate as to what those repairs would cost.
really Sony?
tom1226 said:
Thanks for the thoughts haha. I'm not giving up, just been too busy to take care of this (work, grad school starting back up, wedding planning). Going to try Sony on the live chat tonight after my video uploads to YouTube so I can link them and show the problem. I'll drop a link here too.
Guy at the Sony store was super nice, and thought it was really bizarre. He said they couldn't do anything in store to help though, that corporate had taken all techs out of the stores and any replacements, etc. have to go through being sent in now. Said if I'd been there in like Feb. I'd have just left with a new phone. Oh well, **** happens, I still love the Xperia devices. I just hope that Sony will honor the warranty, as it's an obvious defect.
Video link in case you're interested: http://youtu.be/BHtR5hylmN4
---------- Post added at 09:52 PM ---------- Previous post was at 09:34 PM ----------
Sigh, this looks like my only option. Sony US is telling me that since the IMEI shows that the device was bought in HK (assuming that's where it was imported from), that I would be responsible for the cost of any repairs that need to be done. And the kicker is they can't give me an estimate as to what those repairs would cost.
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Mmmm I had a TL I got on Ebay here in the US but the phone was an att model and they didn't care I got it on ebay, I just had to open a service request.
I also got my asian model (need to do the imei lookup) and that Sony don't cover it's warranty here in the US is pretty shocking and something to consider. Maybe it's squaretrade time for me also.
I'd be curious what happens eventually.
Good Luck