Hey all, I have stock,non-rooted,locked, OTA'd rezound.
I've tried everything in the general forums for this problem, so now I'll come here and ask to see if anyone has any other possible solutions.
I've done multiple factory resets today, and tried several different methods of re-adding my google account (which is a google apps for your domain account) so it's not @gmail.com but @mydomain.com
Everything works great, sync, gmail app, gtalk, youtube.. you name it. Great. Even the market place, for downloading 'free' apps.
As soon as I try and download an app I have to pay for I get a little window that pops up that says "Google sign-in You entered the wrong password or your account has changed. Please re-enter your password. Username [email protected]" and then just fails to accept my actual password. (i've tried changing my password a few times too!)
Here's everything I've tried:
1. Clearing the Market App Data and Cache.
2. FactoryReset: try and use the old market app before it gets updated.
3. Youtube account issue: disabled the youtube service on my google app domain, and factory reset- and tried again... no dice.
4. Tried putting on a real @gmail.com domain, and that works just fine. try and switch to @mydomain and it fails again.
I've done a factory-reset before every different style of attempt. I'm guessing something else is going on :-\
When I logon to the market through the web, I can purchase apps and they install without a problem! So it's something to do with the market app.
Anyway, just looking for any other ideas I may have overlooked. You're a pretty thorough community so I think I can trust you all would have something for me to try!
Before my factory-reset, everything worked fine with my google apps domain account.
TL;DR: My google apps domain account I normally use won't let me purchase apps on the marketplace anymore, it says the password has changed but all other google services work just fine!
I remember reading something way back when I first got the phone in late November about people having issues with the Market app. I never had an issue so I didn't pay much attention to it but you should be able to find a thread about it from back then.
Something about using a different apk? Or maybe deleting the app and redownloading it?
Sorry I don't have the actual answer but I thought I could at least point you in the right direction until someone else does.
EDIT: This may not be the same issue but one of the solutions that suggests to clear cache may help you. Can't hurt to try it out.
posted by danutzz: Open app drawer > tap menu button > click remove app > click all > find market and click > click clear cache and clear data...
http://forum.xda-developers.com/showpost.php?p=19485456&postcount=6
Are you using Google Two-Step login verification?
Did you accidentally leave yourself logged in to another computer, like at work, where somebody else might have gained access to your account?
Sent from HTC Rezound using Tapatalk.
Great questions:
No I've turned 2-step verification off.... what if I turn it on, and try and get a different password out of it? I'll give it a go.
Account is definitely not compromised. good to go here.
Break Through Achieved...
My Google Wallet account has been suspended, because when I changed my password I used the google domains administrator panel, and not my google account 'change password'. this made google think the administrator changed the password because the account was compromised.
google wallet has a lengthy but acceptable process for regaining access to your account.
I'll go update all the general forums with this if it works... thanks for all your patience.
Also, google.com/wallet shows a good explination of why all other apps work fine, and not purchases...
Google Wallet Account Reinstatement
Your Google Wallet account is currently suspended. The account was suspended as a precautionary measure to protect your payment information because Google detected that an administrator at your organization initiated a password reset for your email address. However, this suspension only affects your access to Google Wallet, and you should still have access to your other Google Apps services such as Gmail, Calendar, and Sites.
If you would like to reinstate Google Wallet on your Google Apps account, please contact us. You will be required to verify your identity to reinstate your Wallet account.
You may also wish to sign up for a new Google Wallet account using a personal e-mail address, rather than your Google Apps account. Creating a new Wallet account using a personal email address will reduce future suspensions of your Google Wallet account for password changes. If you don't have an alternative email address, you can create a new email address with Gmail for free.
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Click to collapse
I'm having the same problem (using google apps account, admin reset password, no purchasing market apps etc etc)
When I log in to google wallet, I see the message you posted above, with a link to click to contact google. However, this link just redirects endlessly to the same message.
Can you remember how you managed to get in contact with google to have the suspension lifted?
Thanks
Sul
Here's the link to the account reinstatement application form:
https://support.google.com/wallet/bin/request.py?&contact_type=ga_reset
I had the same issue a few weeks ago. I just emailed Google wallet help support telling them the problem and by the next day I got a reply saying something like "we can now confirm that your Google wallet is now working and able to make purchases" Sure enough they fixed it and haven't had a problem since.
MarvinPontiac said:
I had the same issue a few weeks ago. I just emailed Google wallet help support telling them the problem and by the next day I got a reply saying something like "we can now confirm that your Google wallet is now working and able to make purchases" Sure enough they fixed it and haven't had a problem since.
Click to expand...
Click to collapse
Where did you even email them? It's like an endless loop on their help center where you can't get to an actual contact form, just has to match one of their issues. I swear while I like a lot of google services, their support leaves very little to be desired.
Related
Hi everyone,
New to the forum... My Hero's on it's way so I've been reading about rooting, etc, on this great forum I found . Never had an HTC before so not sure I really know what rooting is, but I'll soon give it a go and bust the phone or end up being able to do bluetooth file transfer!
Now to my question! I have my email all through my own domain, but run by/hosted by Google using google apps.
So I use a Googlemail webmail interface to collect my emails, but access it through mail.mydomain.com and get emails to [email protected] . My calendar works similarly.
Will this work with all the built in functionality of the Hero that ties in to Gmail accounts? Do I need to do a hack to do this, or will it work out of the box?
Thanks,
James
I use apps for domains too. Works perfectly except for buying software from the Market - had to open another account for that annoyingly.
Well, I've just recieved my Hero, and under my Google account, I entered my Google apps details, eg,
[email protected] and my relevant password. No luck It didn't recognise it. Off to do a bit of googling on the subject now, but any help on how to get it to sync with a Google Apps for Domains account greatly appreciated...
I can definitely guarantee you that it works. I use my domain with Google Apps for Domains, and the only thing that didn't work was paid apps on the market - even then, it knew that this was because I had an apps account and it asked me for a "normal" gmail account and would allow me to buy apps.
I suggest a full reset may be in order.
Regards,
Dave
Cheers
I just tried a hard reset and this time it worked when I entered the details as I booted up
Not sure if it's relevant but this is the "brown" HTV Hero from www.mobiles.co.uk
Loving the phone so far, really pleased it works with domains as that would have been a deal breaker!
Did I understand right, that the Hero asked for a normal gMail-Account in addition to the gApps-Account, if you want to buy software from the marketplace?
Or do I have to completely change to a normal gMail-Account if I want to buy something?
I'd like to keep my gApps-Account and have no problem to open an additinal gMail-Acc just for Marketplace.
meatmaker said:
Did I understand right, that the Hero asked for a normal gMail-Account in addition to the gApps-Account, if you want to buy software from the marketplace?
Click to expand...
Click to collapse
Yes, this is correct. You still sign into the market using your gApps-Account, but you can't link a credit card to that account in the Market. In this case, all it does is asks you to authenticate yourself with a regular gMail account when checking out - all your apps are still linked in the Market to your regular gApps account.
Regards,
Dave
I searched around and have not found anyone posting with the same issue but I cannot figure it out.
In the notifications section at the top of my touchpad there is constantly a message from google.
It has the g icon and it says "Google Web login required."
I tried signing in to every google option I could find and even went on to my gmail account through the browser and nothing I do removes this message....
Anyone have any suggestions?
try removing your google account from account settings and readding it.
I've had the same issue and you need to unlock your google account using the captcha. Just google "google captcha" and unlock the account.
you don't have two step authentication enabled on your google account do you?
have the same issue and did the whole unlock thing and still have the issue. And no I do not have 2 step verification nor do I want it. If that is going to be a requirement to use an email client then screw gmail I will go back to just using yahoo which is my main email. What is with google and making things anti user, they have to make everything so convoluted. All yahoo does is similar to what my bank does when I add a new billpay, just sends a confirmation email with a link to disable it if you did not add it. Got that when I added my yahoo email to my touchpad, and it is working fine. But no google has to have their 2 step verification, sorry I do not want that hassle, even if it is just once a month, its complete overkill.
anyway, I just set it to update manual only so I don't get that annoying message every 2 minutes if I keep getting it will just delete the account, still working fine on my android phone.
Hey, so this question is vaguely an Android issue in general not particular to the Evo 3D, but since I have one, I figured why not. Anyway, does anyone else have issues with Apps that rely on push notification? For example, I have an application called Seekdroid that tracks your device and cell information, however the information is only sent when I open up Google Talk. And even if I try to locate it again 10 minutes later, I'll need to re-sign in to Google talk. Also, the Chrome to Phone app gives me the same issue, links will not push to my phone unless I sign out and back in, to Google Talk. So what's so special about the Google Talk app? Are notifications all pushed through the device through there, and any way I could work-around signing back out and in every time I need information pushed. (Lol, an app that tracks a stolen phone is not that useful if Google Talk must be signed in- and out, for it to send back the tracking data.)
Strange
I use Google Talk and Chrome to Phone and I never have to sign out and into Talk for CtoP to work and I use it all the time while at work. I say this only to suggest that it might not be an Android issue, just something with your phone. Wish I could help further.
filmaker said:
Hey, so this question is vaguely an Android issue in general not particular to the Evo 3D, but since I have one, I figured why not. Anyway, does anyone else have issues with Apps that rely on push notification? For example, I have an application called Seekdroid that tracks your device and cell information, however the information is only sent when I open up Google Talk. And even if I try to locate it again 10 minutes later, I'll need to re-sign in to Google talk. Also, the Chrome to Phone app gives me the same issue, links will not push to my phone unless I sign out and back in, to Google Talk. So what's so special about the Google Talk app? Are notifications all pushed through the device through there, and any way I could work-around signing back out and in every time I need information pushed. (Lol, an app that tracks a stolen phone is not that useful if Google Talk must be signed in- and out, for it to send back the tracking data.)
Click to expand...
Click to collapse
integra3g said:
I use Google Talk and Chrome to Phone and I never have to sign out and into Talk for CtoP to work and I use it all the time while at work. I say this only to suggest that it might not be an Android issue, just something with your phone. Wish I could help further.
Click to expand...
Click to collapse
Based on this information, it does seem to be an issue more perticular to your device and the android account authentication process. A few quick suggestions which come to mind and shouldn't take too much time and could potentially resolve the issue:
1) Assuming you're rooted, I would go into the /data/data directory for google talk and wipe out all the files there. This process effectively forces google talk to reinitialize the whole application from scratch erasing anything corrupt settings which might have developed. It also forces the application to authentic again and hopefully save down the correct settings files for itself.
2) Re sync the google account on the phone. One way of doing this is by removing the account from the device and adding it back again. I dont think this will work with the primary account only with alternate accounts.
Not 100% sure if either of these issues will work for your specific issue but I know when I've experienced push/sync issues with Gmail, probably uses same/similar authentication as google talk, wiping out the data settings directory clears the issue up very quickly!
I'm sure if there are other ideas/approaches ppl will post up. Let us know what you try and whether it works or not. Hope that helps!
Hey thanks for the suggestions but unfortunately I tried them, but they didn't work. Are you using more than one Google Account on your phone? I''m using two Google accounts but only one of them has talk linked to it, I'll try making a talk for the other account.
Only one
filmaker said:
Hey thanks for the suggestions but unfortunately I tried them, but they didn't work. Are you using more than one Google Account on your phone? I''m using two Google accounts but only one of them has talk linked to it, I'll try making a talk for the other account.
Click to expand...
Click to collapse
I only have one account linked to mine. Maybe try removing the other account. You could always try Titanium backup and a full wipe and just start over. I know this sucks but it does work sometimes. I thought joeykrim's suggestions were pretty good, and if those didn't work, you might have to start all over.
Good Luck
Hmm...Ill try removing the account, but this is a problem that's persistent on any rom I'm on.
filmaker said:
Hey thanks for the suggestions but unfortunately I tried them, but they didn't work. Are you using more than one Google Account on your phone? I''m using two Google accounts but only one of them has talk linked to it, I'll try making a talk for the other account.
Click to expand...
Click to collapse
the only other thought which came to mind....
i was looking around in the google talk application settings and the very first option listed at the top is, automatically sign in. do you have this checked?
that appears to be the only setting regarding sign in/out i'm seeing in google talk. i do have this checked and i know ppl seem to randomly send me messages which must mean i'm appearing online, even though i rarely open google talk, maybe once a week at most.
i'm still thinking it is an account sync'n issue as there aren't that many moving parts to the process .. one other idea as i'm typing, maybe having 2 factor authentication turned on would impact it? do you have that turned on for your account?
hopefully one of these ideas helps! keep us updated!
I have automatically sign in checked, I unchecked it to see if it'll help but still nothing. Sorry but I don't quite understand what you mean about the authentication thing.
So still no luck, I tried signing in to both of my Google accounts on my pc, making sure Google Talk was working via the browser. I tried chrome to phone many times, and tried tracking my device via the Seekdroid app nothing happens. Opened Google Talk and shows me signed in and available as always. Signed out, and signed back in on the app, and as expected all my links that I pushed came through, and the app was able to send the tracking information. However if I wait five minutes, I'll need to re-sign out and back in for the chrome to phone and seekdroid to do its job.
Okay Good News and Bad News. I finally figured out that it's nothing to do with my Google account, but it's my wifi network. As soon as I switched to 3G everything works perfectly without even touching the Talk App.
So now my question is, what will cause me to have to re-sign in and out of Google talk for the info to get sent to my phone when I'm on wifi?
Hi experts!
I used to have two Google accounts, one private and one for work. Unfortunately, I have been fired a month ago and I have no more access to the latter. I believe it is still active but they changed the password and I just can't login.
The problem is that all the apps registered in my Google Play under this account are not available for uninstall or update. Each time I try, I get the message "Authentication is required. You need to sign into your Google Account."
The apps work well on the Android phone but I can't manage them. Moreover, I can't reinstall apps that I uninstalled using the disabled account. All the apps that have been installed with my private account are managed just fine.
I am using a Samsung S2 (GT-I9100) with Android 2.3.3. Google Play Store v 3.7.15.
Any clue how I can get the control back on those apps?
Thanks in advance!
mixxupp2 said:
Hi experts!
I used to have two Google accounts, one private and one for work. Unfortunately, I have been fired a month ago and I have no more access to the latter. I believe it is still active but they changed the password and I just can't login.
The problem is that all the apps registered in my Google Play under this account are not available for uninstall or update. Each time I try, I get the message "Authentication is required. You need to sign into your Google Account."
The apps work well on the Android phone but I can't manage them. Moreover, I can't reinstall apps that I uninstalled using the disabled account. All the apps that have been installed with my private account are managed just fine.
I am using a Samsung S2 (GT-I9100) with Android 2.3.3. Google Play Store v 3.7.15.
Any clue how I can get the control back on those apps?
Thanks in advance!
Click to expand...
Click to collapse
This might be a dumb suggestion but if you know the username but not password then why not try the "forgot password" system most sites have.
Never needed to with play but they must on the website version have a way to recover or reset password.
Although if work paid for those apps they could in theory seek compensation if you try re accessing them.
Dave
( http://www.google.com/producer/editions/CAownKXmAQ/bigfatuniverse )
Sent from my LG P920 using Tapatalk 2
mistermentality said:
This might be a dumb suggestion but if you know the username but not password then why not try the "forgot password" system most sites have.
Never needed to with play but they must on the website version have a way to recover or reset password.
Although if work paid for those apps they could in theory seek compensation if you try re accessing them.
Dave
Sent from my LG P920 using Tapatalk 2
Click to expand...
Click to collapse
Thanks for your suggestion. It's not dumb but since my former work Gmail account is managed by the administrator, it would be too easy if I could just reset the password myself. Anyway, my intention is not to hack the account but rather get back access to my apps.
BTW, these are not work related apps, just that when I installed them from the phone somehow, Android chose that account by default (I don't even know how). I am now stuck with no possibility to manage them.
I wonder if by deleting this account on the phone, the apps will stay installed or will be uninstalled as well.
mistermentality said:
This might be a dumb suggestion but if you know the username but not password then why not try the "forgot password" system most sites have.
Never needed to with play but they must on the website version have a way to recover or reset password.
Although if work paid for those apps they could in theory seek compensation if you try re accessing them.
Dave
Sent from my LG P920 using Tapatalk 2
Click to expand...
Click to collapse
...
my suggestions does not belong to hacking and software and so on but in your situation i would think about which apps u installed/owned by the corporation id on google play
cus if there are any apps wich needed any additional privat information or even have to deal wich such privacy things u might go to the administrator and say him well after the laws in this state ure not allowed to keep this information and he might will give u acces again.
its like getting a notebook by from your work and getting some private stuff on it like photos from your children..afterwards u loose ure job and they retake the notebook.
they have to give u the possibility to change or delete this information.
thats what i would do
why can't you download those same apps on your device with your private gmail account? just delete your corporate acct after you register your private acct. i' ve done multiple accts so many times.
LORDFIRE00 said:
why can't you download those same apps on your device with your private gmail account? just delete your corporate acct after you register your private acct. i' ve done multiple accts so many times.
Click to expand...
Click to collapse
I was just wondering if the apps will be uninstalled automatically if I delete the corporate account or if they will be stuck with the then unexisting account (on my device) with no possibility to update or uninstall them.
Any clue?
Hi so today i logged on my pc.
And google notifies me of suspicious activity on my youtube account.
I never had this happen before and don't know what to do.
Im using a custom rom and gapps with the youtube app as a system app.
Google said they prevented the log in and in the email states that it was used with an application.
I reversed looked up the ip and got some name and addresses but idk if this helps.
what should i do to prevent this?
First make sure it's not a false alarm. It can mean a few different things. Then you should reset ( change ) your Google account password. After that you can either deactivate the account, and make a new one. Which can be a PIA if you have many things connected to your Google account, as many of us do. Or just keep a close watch on the account activity.