Related
I open a new thread even though the content is and will be discussed in others.
It's just getting confused to keep writing, quoting or answering threads of 20 and more sides.
I hope that the mods are not banning me for this
Frustration is grabbing me badly, like for many others on this forum, because even though I can read that ASUS/Gary Key is giving us a hand to solve or improve issues, I think we are getting nowhere.
If the WiFi/BT issue is caused by lousy hardware/software combination, then no fw will solve the issue.
Many of us have still a chance to return the device and get 600€ back, as in my case.
We need an official statement from ASUS telling us in which way they will protect us and their own name from bad publicity, if the issues are not solvable.
ASUS in Denmark knows zero! I have to mention this forum and Gary Key, just to give them an idea of what it is going on.
The only place I managed to get valuable information is in this forum. That's poor for a company like ASUS.
No mention on their support sides in any country, that "they are experiencing" issues with the device.
I bought mine through Amazon DE, and I have 30 days (now only 14) to send it back. It seems that nobody can promise anything, so what do I/we do?
I have no other complaint that poor wifi and BT causing connection break downs or badly signal. The rest is fine!
What are we customers, that were relying on ASUS brand, quality and service, going to do?
Tell me to send it back and I will probably do it, tell me something else, BUT tell us something more that "we are working on XXXXXXXXXXX solution".
Begin to tell us, what is next step either to get a replacement with fixes or money back if the "returm window" is closed.
Thanks in advance and regards.
If you are not happy with your Bluetooth/Wi-Fi the only thing you can do is return it for a refund and wait for another tablet because the design of the Prime is causing every single prime to have a weaker Wi-Fi signal.
... so the thread Gary opened is useless?? I think it does not seem like they gave up yet.
What are they trying to fix then?
Are you saying this because you know more than Asus or "us" do?
Regards
what you said, OP, is perfectly understandable. XDA may have useful info but the company, Asus, needs to address the people more directly or more often. Gary can only do so much at a time. I'm sure he is being bombarded with stuff at the moment. although those who experience BT/wifi combo issues are limited in the way they use the combo, they are those who aren't affected. look at jjvega thread where he made a video showing it wasn't affecting his new tablet. Fixes are in the works. we just tend to be impatient alot of times. if return window is dwindling down, and issue is bothering you that much, then only sensible thing to do is return it. that'll just be Asus loss then. No one should be stuck with a device they unsatisfied with, point blank. good luck on what you decide to do. do what you feel is right. maybe even try to exchange if possible.
plus I don't think you will be banned for your OP. nothing wrong or out of line with what you said. to me, it seems like Gary answers faster to PM than in a thread where people there are even trying to flame or belittle him. I've got some great info or help from Gary. people keep abusing his presence n he will go. then people will out back n will wish he was still around.
Gary mentioned a fix in February, so it will most likely come after your return window. Return it while you can. Purchase it again when you are confident they have fixed this issue.
PrimeTimeBro said:
If you are not happy with your Bluetooth/Wi-Fi the only thing you can do is return it for a refund and wait for another tablet because the design of the Prime is causing every single prime to have a weaker Wi-Fi signal.
Click to expand...
Click to collapse
Except for mine and my friends.
redpoint13 said:
Except for mine and my friends.
Click to expand...
Click to collapse
Just because WI-FI has a slightly weaker range doesn't mean it doesn't work it just doesnt work quite as good as most other Wi-Fi devices but it should be fine for most in home situations. I am not sure exactly what issue OP is talking about though perhaps some Wi-Fi units truly have issues on same Primes I just known the range on the 3 Primes I have had is exactly the same in my home but not quite as good as my 4 other Wi-Fi devices I have tested ( range is not quite as far)
Hate to rub in. But in Singapore.. I am facing an equally lousy service support and they claim that during Singapore launch, they did not mention abt gps. They are trying every bit to say, no GPS. U want location, u use wifi...
And there is no return policy!
$uck big time. Cost me sgd $700...
That's why I pay with Paypal or credit card, you can get a refund.
It's not as if an answer will follow immediately after a bug is reported. It takes time to discover a bug, confirm it, come up with a fix, test it, obtain more samples, test on those samples, and distribute it, not to mention all the logistical corporate and other engineering steps that I skipped over. If you're unsure you want it, return it and buy it later.
As far as non-US issues, I'd bet that SO FAR there just haven't been as many issues in Germany as in the US, so they just haven't acknowledged it's a WW issue.
..so far issues are:
1) WiFi signal is not good as other WiFi devices (not laptops).
2) BT and WiFi issues when both are used at the same time.
3) Flickering of displays primarely on YouTube and after ICS installation.
4) MicroSD Card slot... as mentionned in another thread in this forum.
What a pity! But I wonder who in the h*** controlled this device before sending out on the market.
Nothing can be perfect, but these issues are not small things, and also very easy to troubleshoot and discover.
I test NetGear stuff, and something like this will be caught by "betatesters" 99.9%
Regards
My WiFi range was pretty good, at least acceptable. However when you move away from the router the speed got very slow. Next to the router I could get 20MB/s, 1 floor down (with full WiFi bars) I got 5 MB/s and another floor down around 2MB/s (still 2 WiFi bars).
GPS worked.. but wasn't good enough for navigation at least in populated area's.
Good Day,
I am starting this thread to provide general updates and information on current or future products. In addition, at times I will address rumors where applicable.
Request-
1. I travel a lot, especially this time of year as there are numerous events. In addition I am also responsible for notebooks, netbooks, desktops, monitors, networking, audio, motherboards and video cards as part of the Technical Marketing umbrella so the majority of time I spend on forums and assisting users has to be segmented and is usually on my personal time. Having a family also interferes with my personal time as do 14-hour flights.
2. As such, when sending Private Messages please include a contact email address and the serial number of the unit. It will greatly assist me in ensuring that return contact is quicker and less obtrusive.
3. In the very near future, there will be additional ASUS technical support on this site and other Android centric sites for our Tablet products. Obviously this is an extremely important service for our valued customers and the direct feedback allows us to further improve the products.
Items- 3/8/2012
1. For users with the WiFi/BT dropout problem we expect additional materials or replacement units in stock at the repair depots by 3/12. We apologize for some of the lengthy waits a few customers had to endure but it will be solved shortly.
2. As to the rumors of a hardware fix for WiFi/BT dropouts, the actual fix is just ensuring that the hardware utilized in current units is performing to tested standards. Basically to ensure this level of compliance we are replacing components within the WiFi subsystem on an as needed basis and then testing the units before shipment.
3. I am still responding to messages sent during my last two events at the end of February and beginning of March. I should be current by the weekend.
4. I will have some exciting news in about two weeks on the TF201.
5. Expect to see a .16 or later release in the near future with further tweaks and updates.
Rumors - 3/8/2012
1. As to various rumors or threads about every unit having a problem, the numbers indicate otherwise as evidenced in the CNET article and an upcoming followup. While not dismissing there have been some problems, the return/repair rates are no greater than other competing products based on current data and are actually lower than several. I am not going to defend us 100% as like with all manufacturers we have areas of improvement.
2. That being said, I want to discuss a certain population of users who complain about multiple unit problems or seem to have every problem that is discussed in a forum.
a. Of these problem repeat users, around 71% (varies on a monthly basis) never responded to direct communication attempts.
b. Of the remaining users (around 30%), we directly assisted 9% of these users and confirmed actual unit problems. Of the remaining 20% or so, we could not verify all of the problems reported (multiple units, service, returns). However, I would like to give two examples that generally mimic a lot of this 20% contact.
2a- User reported in the forums and private messages purchasing and returning 5+ units, all of which had various problems. Actual purchase history indicated only 3 units purchased and for each purchase the user called for an RMA number, was granted an RMA number that day, and yet returned the unit the next day to the retailer and purchased another unit and then cycled the same process for the next two units. This user also has a repeat history of doing this process for other items including notebooks over the past couple of years and then claiming to receive a new product after said complaints. We tracked down one problem unit based on purchase/serial number history and guess what, no problems discovered and in fact the GPS works wonderfully on this unit as I sit here testing it. As to the other two units, we will locate and test those also.
2b - Users posted numerous times about a multitude of problems and yet would not return the unit for an RMA or replacement and instead offered to quit "*****ing" in the forums if we would provide a free unit, replacement unit or upgrade. We still do not know if said user or users actually owns a unit or not. (note - had this situation play out several times with users in this forum and other forums)
2c - Total number of users we tried to assist reporting multiple TF201 problems - 43. I will leave the math up to you.
Also be aware that some companies will instruct personnel to post problems, complain about products or services and generally ensure some type of problem is mentioned numerous times while pimping their own products in forums. In addition, also be aware that legal representation from firms or users looking for a quick handout or settlement might be doing the same. I know several PMs I have received looked exactly like a legal beagle wrote the questions expecting a response that can be used in trial, especially once you run the message through heuristics. Of course, I could be incorrect and those questions were from extremely articulate individuals with product law knowledge that I apologize to for not answering the questions in requested detail.
As I stated before, I am not excusing any problems actually experienced due to a manufacturing defect or service issue. We certainly can and will improve but based on the hard numbers, what I am seeing is in alignment with most electronics and for the "A" users posting here, just do a search for WiFi, Screen bleed or lockup problems at their forum. This launch has been a humbling process in several areas, we fully recognize it and will improve our services and responses as quickly as possible.
At the same time, the amount of effort we expend tracking down false or misleading reports only serves to disrupt services to valued customers. I know this is part of doing business but it does not make it right. Just my personal opinion.
3/9/2012 Update:
General Comments-
1. Thank you to any members contacting me and including their serial number and email address, it really helps as I now receive email notifications directly once a PM is generated. It will cut down on the time required to respond and allow me access to requests regardless of travel or event schedules. I have one last request, please ensure the email address provided is current and working. About 25% of the email addresses provided yesterday bounced back. I think we cleared all of those up by this morning.
2. I will be working with our North American Service and Customer Care group shortly to train individuals to assist in tracking forum problems (product or service), product suggestions and in providing consistent information to our valued customers in this forum and others. Once we roll this out I will make an introduction to the new team members and contact instructions. I will still be available but will concentrate more on product trends and technical aspects of the hardware and software as this is my primary job responsibility. Of course, if you into a roadblock feel free to contact me.
3. Even though I am North American centric, I am still assisting international users at the moment. Hopefully, those users who contacted me over the past two weeks have been contacted by a regional rep today. If not, probably no later than Monday. In the meantime, the same requests I have asked of our Customer Care group for direct forum support in North America has also been requested of our other regions.
4. I apologize for any delays over the past couple of weeks and I should be current by Sunday night.
Product Comments-
1. Speaking of trends, I have noticed a pattern in several messages over the last couple of weeks with people complaining about slight pauses, hitches or browser closures. One item that seems to be a common thread in most of the messages is that the user recently downloaded the Chrome Beta. I will start a separate thread on this after I speak with Google/Nvidia on Monday. However, if you are up for wasting a few minutes and have these symptoms, please uninstall Chrome, reboot, uninstall Flash, reinstall Flash and see if the native browser works any better along with general system responsiveness.
3/20/21012 Update -
1. I will be back to the forums on 3/22/2012.
2. We will have a major ICS update (.19) arriving shortly (might be .20 now).
3. We will have a major announcement on the TF201 in the near future.
4. We will have dedicated forum assistance starting in the near future.
3/22/2012 Update -
1. I am back for the next few days. I will get caught up on messages and updates shortly.
2. The next firmware update is in qualification testing now. We are also working on solving some flickering problems reported by a few users and hopefully that will be addressed in this next release.
3. The announcements on the TF201 (not being canceled as speculated) will occur as soon as I have a release to do it.
4. Full time forum support at a few Android centric sites will be launched in the near future as discussed.
3/26/2012 Update
1. Firmware Update 9.4.2.21 will be released by 3/30 for North America. Updates and fixes galore for the lack of better words.
3/29/2012 Update -
I hope to announce some TF201 updates in the near future. We are finishing testing and should be able to discuss the update shortly.
4/2/2012 Update -
Still working on the details regarding the announcement and once finalized it will be released as quickly as possible. In addition, I have gathered additional details from a few users who are seeing locks or weirdness after playing a Tegra 3 optimized game after a few hours. I will be in California next week to work with NVIDIA and Google on this problem and browser slowness or closure that a few users have also reported.
4/5/2012 Update -
I guess the cat is out of the bag in regards to the planned announcement discussed above. I cannot comment officially at this point but will provide a detailed update once released to do so. In addition, if you PM me, please include an email address for contact within your message. It will greatly facilitate receiving an answer.
4/9/2012 Update -
I am in California this week to meet with Google, NVIDIA and others on current software packages and upcoming products so there will be some delays in messages. As for the GPS Dongle program on the TF201, we will make an official announcement (program details and registration) next week.
4/20/2102 Update -
Please contact me if you are a North American owner and have any issues with the GPS dongle. To date, testing has proved successful on a wide variety of units but we want to ensure a pleasant user experience. Also, working on validation testing on a new firmware image now.
4/27/2012 Update -
We are still validating a new firmware release. We are also tracking user reported issues with Tegra 3 games, WiFi Direct and some continued random reboot/lock problems with a few units. Based on current regression testing at HQ, NVIDIA and Google it appears we will need to swap out a few units to pinpoint exact user problems. For the unlocked audience, we have requested a version of NVFlash that works properly for users who unlocked their units.
5/3/2012 Update -
We have new NV base code that is undergoing validation testing now. I will released this firmware to a few beta users in the near future. It addresses random reboot/lock problems among a few other items. In addition, we are still working with NV and Google on code changes to address browser issues once multiple browsers are installed and Flash is not uninstalled and reinstalled again after a cold reboot.
5/9/2012 Update -
I have been out with pneumonia but will have messages forwarded to the Customer Care Team.
5/10/2012 Update -
I will provide test build 9.4.2.25.2 to a few power users tomorrow that addresses ANR problems identified with NVIDIA and Google. If this tests out fine, we will release as general beta to a wider group and then qualification release for users. Various browsers use different WebKit versions and thread priorities, which create some of the problems users with multiple browsers have been experiencing and even with other applications.
I got my refund from you guys (dock+ tablet+ shipping) thanks again! Hai trat was wonderful! Keep up the good work!
Don't let people discourage you!
Sent from my PG86100 using Tapatalk
Can you post a "procedure" or "guide" to obtaining full refund based on displeasure with GPS performance? Along with detailed information on who is "qualified" and who "isn't".
Gary Key said:
4. I will have some exciting news in about two weeks about the TF201.
Click to expand...
Click to collapse
Exciting! After returning mine for a bright pixel and being tabletless for a month, I'm hoping... price break or updated hardware with bulletproof GPS, Wifi, Bluetooth, and no light bleed. Now that there are 2048 x 1536 resolution tablets out there for $499, the value proposition doesn't work as well as it did even if the TF201 didn't have the alleged level of errors people are stating.
Very good post Gary, it really does make a difference to my own personal view on Asus.
I very much doubt that any other manufacturer would put as much effort into backing their product.
Please keep visiting and putting various issues at ease, its what makes a big difference, although you will never keep everyone happy.
Very interested to see whats in store for us with future updates etc .. keep us posted.
P.S. I wish there was a UK based Rep on the forums too.
this is exciting news!
Thanks for the update and hopefully wifi/bt dropout will be fixed soon!
Thanks for getting me my refund Gary I cant wait to buy the next Asus tablet that comes along.
Can't wait to hear the "exciting news" about the TF201 in a couple of weeks. Except, now you have me getting all anxious again!
Good to see you guys really taking care of the issues and in contact with the users
Thanks for taking the time to come to the forums and put a face to Asus. Not many companies will reach out like that, and it's much appreciated. I know all you mainly hear are the negatives, so as a new prime owner as of yesterday, I can tell you thus far I'm very happy with the device.
Based on the level of community involvement and my brief experience with the device so far, I'd be more than comfortable recommending an Asus tablet to friends or family.
Thank you Gary, good on you!
but please get rid of your ugly
- https://discussions.apple.com/thread...art=0&tstart=0
in the signature. No insult buddy, but many people are allergic to apples. You might try dates or a link to figs, much sweeter...
We all agree on being happy not having to post in that thread and this link makes another great and exceptional statement little.
Give me a thanks and help me survive till the 17Th or so
Gary,
I have emailed a few times with requested info but never heard back. If I am doing something incorrectly, please let me know. I did hear from your friend in the repair center and he suggested waiting until parts come in. Unfortunately, I lost his name and email address. If you could send that, I would like to email him and now set up the return. I bought mine before GPS was removed from the specifications and was very disappointed to see that development as that is why I bought the Prime over the iPad 2.
Thanks for any info.
MBO
Sent from my Transformer Prime TF201 using Tapatalk
Gary, thank you for the update.
I happened to have received an email from an someone outlining the steps at first and this was the first response:
Dear ,
Thank you for contacting ASUS and providing your feedback. I do apologize for your inconvenience. In the meantime I would suggest you to have it reset to the factory default by going to the 'settings' -> 'Backup & Reset' -> 'Factory data reset' (Please backup all of your personal data before this process) and please let me know if the problems still persist after this process. I'll be providing you with overnight shipping label to have the unit sent in for service. (Please provide shipping address for the process) You may also contact us at 888-678-3688 if you have any questions.
Thank you,
-Asus Tablet Team
I did as the email stated with no improvement. I then requested this.
Thank you for the offer, but I am going to send my Prime back to Amazon if I can't get a new fully tested unit from Asus directly. The reason being I don't feel I should have to wait for Asus to fix my new tablet I bought. I would consider keeping it if Asus was willing to ship me out a new unit so I don't have to wait for it to be fixed. If there is some way we can work this out so I don't have to go without a unit and one that has been fully tested that would mean the world to me, since I use it everyday.
I did the data reset and still the same issue. My Prime also has screen bleed, no GPS at all and washed out colors even when not in power saving mode.
Please help a loyal Asus customer.
Thank You
To which Asus responded
Hello,
We can only provide you a waranty service but if you are still within warranty with Amazon we recommend contacting them if this will be a faster process for you that will shorten the waiting time to have a unit.
Thank you,
Rodel L.
So I did exactly that, and boy am I glad I did. My new screen has saturated colors, wifi is about the same, I haven't tested the wifi/bluetooth experience yet.
Thanks for the update
Gary,
Thank you for coordinating the efforts to fix the problems and for all the communication with the forum members.
I pretty much gave up on the Prime because I need a strong WiFi performance and also need the WiFi to work simultaneously with BT. I also lost confidence on getting a Prime without bleeding since all 4 units I got had the problem. I returned my 4th prime and will wait for the Infinity. It will be a long wait but having the higher screen resolution is an added incentive.
We do have some unanswered questions about the Infinity that I was hoping to know the answers so I am not waiting for a product that would not meet my needs:
1) Will the WiFi work imultaneously with BT with no performance impact on either one, on the Infinity? I believe some users spotted on the FCC filing that this will not work on the TF300 so I am wondering about the Infinity?
2) Will the TF-201 docks be compatible and color matched with the Infinity? My dock is non returnable so I will need to sell it if that's not the case.
Thanks in advance.
Thanks for the updates, Gary.
The number one thing that will drive away my business is when companies are completely unwilling to engage their customers honestly. It's refreshing to see you guys take a different approach.
Asus' attention on these forums is also what made me take the plunge with the TF201 purchase even after reading all the alarms raised here. I can only encourage as much transparency as you can possibly provide, which I think helps quell some of the crazy bald speculations that some people try to pass off as facts around here.
For what it's worth, I think it's totally fair for Gary to point to the forums of *other* manufacturers. The "just works" myth is deeply ingrained in so many people's heads despite lots of evidence to the contrary. Noting that *all* products have some growing pains at launch injects a much needed dose of reality into the discussion.
(short story: I was frustrated with the WiFi signal on my Prime this morning and asked my wife if I could use her iPhone 4S to test throughput. I tried opening up speedtest, but the App Store was totally hung. I asked my wife about it and she said that problem happens often and can take hours to resolve itself.)
Thanks Gary, really appreciate the frank information. It is certainly eye opening to see the behavior of some members, though honestly not totally surprising.
I do have a question though, I have been searching high and low for an english-only dock in Canada, but even the CBIL units are hard to come by. I'm going on a large trip in April and was counting on having this dock in January or February, but now I'm starting to get nervous. When will Canada see the english docks in numbers where we can actually get them?
Thanks again.
I appreciate you taking the time to post this. Its good to have a voice to balance what on first site can seem like a lot of negative posts. I'm looking forward to the next two weeks.
Sent from my HTC Desire HD using XDA
After reading this post i'm officially an ASUS fanboy now. Thx gary, thx Asus.
All i can say:
<3<3<3
"I am not going to defend us 100% as like with all manufacturers we have areas of improvement. "
For me this is the difference between a good company and a great one. Making awesome products (the transformer prime is atm the best tablet in the world, yes even after ipad3 release) and still having the cojones/modesty to say they're not perfect and they try to improve.
Thats what i really dislike about those Apple guys. All you ever hear from them is "we are best best best". If you really look closly at it, they are not better than anyone. They just spend much more on advertising.
[e]
Techie2012 said:
1) Will the WiFi work imultaneously with BT with no performance impact on either one, on the Infinity? I believe some users spotted on the FCC filing that this will not work on the TF300 so I am wondering about the Infinity?
Click to expand...
Click to collapse
BT will always have an impact on Wifi. Its radio signals, they interfere with each other. This issue is not unique to the prime. So if you turn on BT your wifi speed will be slowed down. It even happens on laptops.
I went through two units, before giving up. The first unit had reset issues even after .15 update but the GPS worked when outside (not for GPS use in a moving vehicle.) The second unit did not experience resets, but the GPS failed to work and the WiFi reception was poor at best. I really want to like the Prime, but until they produce a consistently error free products I am going to wait on the sidelines. What type of QA did ASUS do on this product prior to release(We obviously know at this time what they DIDN'T do, it went from Alpha Test to Manufacturing, and skipped the whole Beta Test thing)?
I appreciate all of your hard work, but ASUS really has a PR problem. Most of us on this site are advanced users, and or IT Professionals living on the bleeding edge, as such we (at least myself) have the ability to recommend products and services to our companies and friends( I field at least 20 calls a week from friends and family members seeking advise on tech purchases.)
I couldn't in good conscious recommend this product to a non-tech. individual with it current list of issues, mainly GPS(I know this feature has been removed from the list of specs, but almost every Android Tablet out has this feature, and this IS a premium product), weak WiFi Signals, and problems with WiFi/Bluetooth On at the same time. This is not a 1%, 9% but probably %99 issue with the currently released units.
Again, the average users will not know the difference or know what to look for, but this doesn't excuse the fact that the problem does exist. Most people didn't know the Ford Pinto would explode if it got hit from the rear, but Ford did, and while this is not a case of people getting injured or killed, but the result is the same, if a company knows that a product had a defect, i.e. the GPS you should fix the problem, not make the spec. magically disappear. The right thing to do is apologize, engineer a fix, swallow the expense and learn a lesson and move on, not sweep it under the rug and fix it on the next product released.
I would have a lot more respect for ASUS if they would have chosen the right way to fix the problem, not the least costly to the Share Holders.
I am not a fanboy of any company but tech itself, I like certain Android based products, I also like Apple products and Microsoft as well, I think competition is a good thing, and I enjoy using and learning about all Operating Systems and associated technologies, I would get awfully board being a Fanboy for a particular company (be it Microsoft, Apple or Google.)
One last point, I would also re-train you Technical Support Staff to NOT advise a customer that he can go online and purchase a replacement Power Supply on your Online Store, instead of going through the process of getting an RMA for the defective power supply (The USB Cap came loose and I would have to pull it by the cord to disconnect it, also if it was plugged in upside down I was getting shocked when touching the back of the Prime.) It would be one thing if I was outside my warranty period, but 7 days is another. The information for this is under: ASUS Service No=1701380; Rma No=USG7222490. I returned the unit because it was rebooting (as described above.)
thanks Gary for the updates. still waiting to hear back from a few messages I sent. I know you are swamped with messages. but thanks for starting this new thread and clearing up a majority of the rumours floating around. also for indirectly calling out the users who are trying to take advantage of a situation. I see them here on online and catch them in their lies. they always changing up their stories and brag about unneccessary details or claims. funny to see one or 2 of those people, take advantage of situation, posting in this thread...now that is classic.
I'm glad you cleared up the fix rumour. which always made sense and sounded very plausible.
Anxious to here what's this new exciting news you speak of concerning the Tf-201. I have some good hunches on what it might be but it'll be best to let you convey that instead of starting up new rumors n speculations.
looking forward to new .16 update. I figured we would be getting one soon.
Also, many people here on this forum think with you being Technical Marketing Manager, you are just here to do damage control and tell users anything, including lies or misleading info. I personally, and probably alot more users also, never got that impression from you or have seen evidence of that actually occurring. I for one am glad you came to help out on the forums. Regardless if it was voluntary or if after the the issues started popping up. it doesn't matter. what does matter is that Asus is showing that they are trying Tonto the extra mile and work with users on the issues. I know its not possible to help everyone else at once. that's why some may feel like you haven't addressed them fast enough. Sorting these issues out takes time. plus add in all the false reports, misleading info, and people trying to take advantage of situation and all that only delays things even more so.
I have never seen this kind of involvement from a device manufacturer before and its appreciated. it shows alot about how Asus cares about customer satisfaction and will try to uphold that value.
this new thread by you was needed. glad to see it finally surface. hopefully will make the trolls go away now that they know we on to their tactics...lmfao. As most of us should know who example 2a. is speaking of.. I never really believed him anyways. he got caught up in lies and still lying. lol if he smart he should just quietly vanish into the night. I love it, people getting put on blast. finally exposed!
I realize this probably depends on geographic location, but i suspect my prime has especially bad gps reception.
Using gps test, here are my results.
Outdoors (on a table, screen up, not touching it):
In view: Usually 0 or 1, max 6
In use: usually 0, max 4
Indoors:
0/0. Always.
This is from Trondheim, Norway.
What are your results?
Sigh....
hey in other news:
Go on youtube, find the benny hill show theme
then in another tab search for fail compilations. Watch people wiping out, crashing, and otherwise failing but the music makes it all the better! Have fun!
Did I see you buying your TP here 63° 25' 47.64" N 10° 23' 35.97" E ?
This is one hostile forum
I'm only asking because I saw a review complaining about bad gps, but it was still way better than what i get, and seemed almost usable. I would have posted a link, but I'm not permitted to.
Most people say the tfp has bad gps, but mine is utterly, completely unusable.
bobbaluba said:
This is one hostile forum
I'm only asking because I saw a review complaining about bad gps, but it was still way better than what i get, and seemed almost usable. I would have posted a link, but I'm not permitted to.
Most people say the tfp has bad gps, but mine is utterly, completely unusable.
Click to expand...
Click to collapse
The GPS is unusable. It's been discussed on here every single day for the last 6 months. That's why people are doing this to your thread.
Do a search dude.
Asus are bringing out a dongle you attach to your Prime to get the GPS to work. Again, do a search for that.
Simplest solution is to use your phone for GPS like we all do. Nobody needs a 10" wide sat nav.
they are right op. all you had to do was look at my gps dongle test result thread or jjvega gps video thread and you would see asus has released a gps solution.
I did search. And I ordered the dongle the 16th. But people are not very specific about the "issues", and reading this thread, as well as the review (which i can't link to) I got my hopes up.
As I don't have a smart phone, having at least one device with gps device would have been nice. Guess I'll just have to learn to live with the dongle then.
Feel free to delete the thread if you're a moderator.
there are no issues with the new dongle. it works great. just attach it when you want to use gps and take it off when you done.
Went into the local Best Buy and they mentioned they can order a new Prime on their store terminals, but you can not order on line yourself (strange). They showed me on a terminal and the part number changed from an "A" suffix to a "B" on the product code. It is also treated as different product inventory.
I was told this is the new revised Prime, but I seem to recall this version mentioned in the forum already (could not locate), but was an internal design change and not the unicorn known as a revised back panel.
Best Buy can order one and showed me an order they did for a customer a few days before (waiting to be picked up). They would not open it, but I was hoping the unicorn really did exist.
possibility this could be true. Waiting to hear back details on these C4 models. most I've seen posting, that has the new C4 model said theirs work great. No wifi/BT dropout and wifi works fine. even posting internal GPS works well and maintaining lock while driving. there was only 1 person who said their GPS didn't hold the lock but majority, I've seen, said it did.
we'll just have to wait & see what can be found out about any revised prime or the c4 models.
I have one on order from Best Buy's warehouse that should be in the store for me to pickup today or Thursday. I will report back in this thread as soon as I get it and do some testing.
All I want is the Wi-Fi not to dropout while streaming audio over Bluetooth. GPS is not really an issue for me, but it would be a bonus if that worked too.
rushless said:
Went into the local Best Buy and they mentioned they can order a new Prime on their store terminals, but you can not order on line yourself (strange). They showed me on a terminal and the part number changed from an "A" suffix to a "B" on the product code. It is also treated as different product inventory.
I was told this is the new revised Prime, but I seem to recall this version mentioned in the forum already (could not locate), but was an internal design change and not the unicorn known as a revised back panel.
Best Buy can order one and showed me an order they did for a customer a few days before (waiting to be picked up). They would not open it, but I was hoping the unicorn really did exist.
Click to expand...
Click to collapse
Unicorn made me lol so hard
Sent from my SPH-D710 using xda premium
rushless said:
Went into the local Best Buy and they mentioned they can order a new Prime on their store terminals, but you can not order on line yourself (strange). They showed me on a terminal and the part number changed from an "A" suffix to a "B" on the product code. It is also treated as different product inventory.
I was told this is the new revised Prime, but I seem to recall this version mentioned in the forum already (could not locate), but was an internal design change and not the unicorn known as a revised back panel.
Best Buy can order one and showed me an order they did for a customer a few days before (waiting to be picked up). They would not open it, but I was hoping the unicorn really did exist.
Click to expand...
Click to collapse
I will check in to this today, but it is the first I have heard about it. I don't know of any revised part number.
I can tell you that we do have the most Prime inventory on hand we have ever had and they should all be C4 serial numbers at this point.
Addendum: I am comparing the part labels on my BCOK and C3OK and there is no difference in part numbers, model numbers, or listed features (GPS still listed on C3).
The only difference are the serial numbers (obviously) and the check number.
phree1 said:
I will check in to this today, but it is the first I have heard about it. I don't know of any revised part number.
I can tell you that we do have the most Prime inventory on hand we have ever had and they should all be C4 serial numbers at this point.
Addendum: I am comparing the part labels on my BCOK and C3OK and there is no difference in part numbers, model numbers, or listed features (GPS still listed on C3).
The only difference are the serial numbers (obviously) and the check number.
Click to expand...
Click to collapse
That would be awesome if we could get some inside info!
demandarin said:
possibility this could be true. Waiting to hear back details on these C4 models. most I've seen posting, that has the new C4 model said theirs work great. No wifi/BT dropout and wifi works fine. even posting internal GPS works well and maintaining lock while driving. there was only 1 person who said their GPS didn't hold the lock but majority, I've seen, said it did.
we'll just have to wait & see what can be found out about any revised prime or the c4 models.
Click to expand...
Click to collapse
My TF300 is a C4O..idk if it matters.
I really miss the screen of the Prime
Does anyone actually have a C4 Model in there hands?
And im not talking about the Tf300.
David522d said:
Does anyone actually have a C4 Model in there hands?
And im not talking about the Tf300.
Click to expand...
Click to collapse
I've seen those people here. about 6 of them posted owning one.
demandarin said:
I've seen those people here. about 6 of them posted owning one.
Click to expand...
Click to collapse
Maybe its finally time to rma my bcokas model
If only i wasnt out of the US right now, i'd go trade mine in.
Most likely they are changing the internal SKU they use to order the prime and instead of stocing them on shelves they will special order them or order them from their wearhouse... Invintory seems to be a big issue, im told that there is still a greater demand than supply in the GTA (canada).
I have been looking but have yet to see a prime on shelves in any store in my area. Seems to be lots of 300's available tho, maybe because its easier to manufacture? who knows, Asus sure as hell doesnt.
Perhaps the TF202?
or the TF300?
i dont know
im actually hoping to know if a TF202 prime with 3g/4g wil be available
http://www.bestbuy.com/site/Asus+-+...Gray/4038674.p?id=1218450204286&skuId=4038674
Can be bought IN STORE ONLY
I seriously doubt it is revision. If we have a design change (internal or external).. which is a "revision", that requires Asus to file with FCC I believe.
So, this "revision".. at best.. will be either new "parts" or "components".. at most.
Btw, I've seen about 5 to 6 ppl commenting about purchasing C4 & of those 6 people.. one have commented on the "same" issue that we are facing with previous versions. I think it's foolish to conclude after 6 people that C4 versions have rectified the issues.... or didn't rectify the issues.
So, until we know or see Asus rectify the design flaw (re-adjusting/positioning the signal antenna & few others... & change of metal backplate)... I can only assume that we'll continue to see Prime's with issues. Just, for the sake of Asus.. I hope with each versions.... it comes with less issues & their QC has improved.
Btw, I do remember during the GPS Dongle leak... Hai Trat's email mentioned.. & advised potential Prime purchasers to look for C3 & C4 version as they have less issue (or without issue) compared to previous versions. That means ..
1. They haven't completely come up with a solution.. as we'll continue to see Prime's with issue due to DESIGN FLAW
2. He didn't mention anything about "revised" Primes.
we know only what the people with these newer models are reporting. all of them except one, that we've seen so far said their devices work well and suffer no wifi/bt dropoff issue & thier wifi works great. even internal gps. we even had Erusman, who created the opening up of prime thread, said his newer model C3 has no bt/wifi dropoff issue. SO the chance is very high that something is different about these newer models, especially c4 ones.
I'm going with the optimistic/realistic view considering what c4 owners have stated so far. You would think Asus corrected the issues somehow. Plus it doesn't even matter if it has to go through FCC again. It could have and we just don't know about it. That's if it even had to. the GPS dongle had to go through FCC also yet no one knew about it, at least from FCC standpoint. Its FCC file was never reported or found, initially. So its possible any new changes could have been made, went through FCC, and released. No one is obligated to tell us and tech sites do miss FCC scoops alot also. So it isn't like if it did go through FCC again, we would automatically know about it.
What i do know, from what i was told, is that They narrowed the wifi problem down to some not being assembled properly & some having a faulty 2nd. wifi antennae. Out of all the reported RMA, for wifi issues, a very small number had been found to have a "REAL" problem. I do know the numbers but is not needed to state. So it could be possible these newer models have a more critical eye & better quality control on them. Meaning they working and assembled like they are supposed to. Maybe that in combination of newer components or something. So anything thing is possible really. Its all speculation but with majority of known reports on new c4 model being good, things look good.
I will know details about this C4 model shortly and if any changes were made and what they were. I'm just waiting for the reply on that info. So it could either be a slight internal design change or they just have a more critical eye on the quality control so devices assembled like they supposed to. Either one would be good on Asus part.
plus something else alot of people may not know, there are actually two variants of tegra3 floating around in prime models. This was discovered by a developer and confirmed by me when i showed him the info on the different tegra3 variants. The early model primes use the AP30H variant of tegra3. the newer models all use the newer T30 variant of tegra3. this is not the same one in the 300 , as the 300 uses the T30L. This was all proven by developer here through coding of several different devices. Early and late models. I'm also waiting on info on why was the tegra3 versions changed up mid production or so. What are the benefits of the newer T30 variant that made them switch. Developer did say that older variant(AP30H)has better battery life and newer variant(T30) can take higher clocks/voltages/etc.. This all was discovered when developer, Motley, was making new changes to custom kernel and different people had different results. Some had the new kernel working and some didn't. since the kernel was made for an assumed universal tegra3 version. So the developer, I think it was Motley, added in a script or something to determine which tegra3 version you have and make adjustments on the fly as needed. So now his kernel produces desired results on either tegra3 version. There is a way to tell which version you have but you have to look in his thread for the how to.
demandarin said:
we know only what the people with these newer models are reporting. all of them except one, that we've seen so far said their devices work well and suffer no wifi/bt dropoff issue & thier wifi works great. even internal gps. we even had Erusman, who created the opening up of prime thread, said his newer model C3 has no bt/wifi dropoff issue. SO the chance is very high that something is different about these newer models, especially c4 ones.
I'm going with the optimistic/realistic view considering what c4 owners have stated so far. You would think Asus corrected the issues somehow. Plus it doesn't even matter if it has to go through FCC again. It could have and we just don't know about it. That's if it even had to. the GPS dongle had to go through FCC also yet no one knew about it, at least from FCC standpoint. Its FCC file was never reported or found, initially. So its possible any new changes could have been made, went through FCC, and released. No one is obligated to tell us and tech sites do miss FCC scoops alot also. So it isn't like if it did go through FCC again, we would automatically know about it.
What i do know, from what i was told, is that They narrowed the wifi problem down to some not being assembled properly & some having a faulty 2nd. wifi antennae. Out of all the reported RMA, for wifi issues, a very small number had been found to have a "REAL" problem. I do know the numbers but is not needed to state. So it could be possible these newer models have a more critical eye & better quality control on them. Meaning they working and assembled like they are supposed to. Maybe that in combination of newer components or something. So anything thing is possible really. Its all speculation but with majority of known reports on new c4 model being good, things look good.
I will know details about this C4 model shortly and if any changes were made and what they were. I'm just waiting for the reply on that info. So it could either be a slight internal design change or they just have a more critical eye on the quality control so devices assembled like they supposed to. Either one would be good on Asus part.
plus something else alot of people may not know, there are actually two variants of tegra3 floating around in prime models. This was discovered by a developer and confirmed by me when i showed him the info on the different tegra3 variants. The early model primes use the AP30H variant of tegra3. the newer models all use the newer T30 variant of tegra3. this is not the same one in the 300 , as the 300 uses the T30L. This was all proven by developer here through coding of several different devices. Early and late models. I'm also waiting on info on why was the tegra3 versions changed up mid production or so. What are the benefits of the newer T30 variant that made them switch. Developer did say that older variant(AP30H)has better battery life and newer variant(T30) can take higher clocks/voltages/etc.. This all was discovered when developer, Motley, was making new changes to custom kernel and different people had different results. Some had the new kernel working and some didn't. since the kernel was made for an assumed universal tegra3 version. So the developer, I think it was Motley, added in a script or something to determine which tegra3 version you have and make adjustments on the fly as needed. So now his kernel produces desired results on either tegra3 version. There is a way to tell which version you have but you have to look in his thread for the how to.
Click to expand...
Click to collapse
This really bugs & annoys me. I have a lot of problem with your statement (not towards you, but if anything.. completely directed towards Asus). I think it is fairly obvious (perhaps due to your bias towards Asus) that you have become the unofficial Asus spokesperson in this forum. They continue to respond to your question (btw, I am thankful one SOME info. from you), it boggles my mind how Asus continues to respond to your "questions" & yet, those with RMA issues (too many to count) .. and other various issues are just.. "waiting".
Anyways, few problems I have your statement:
1. You are concluding after 5 or 6 people. To conclude or state after such small amount of "pool" that issues are fixed/rectified/resolved is rather foolish & extremely dangerous. Now, I understand your optimism & belief in Asus (one aspect that was constant with you since the launch of Prime) but I think it is "fair" to warn & state that NOTHING is known, and take extreme precaution if you were to purchase Transformer Prime.
2. "Real" issues with WIFI is based on ASUS standard. Whatever that is... If they are basing their judgement based on their standard, I think it is fairly easy to create certain % or whatever to favor ASUS. For example, Gary Key's interview with CNET & the #s he gave....
I have ****TY WIFI on my Prime (no way am I going to RMA the device with all the crazy Asus RMA stories). But if I were to RMA, and ASUS finds my ****ty WIFI performance (based on my standard) acceptable due to whatever this standard they have... I think it is fair to say this whatever # or % you got from them.. is "tainted" to favor ASUS.
We have multiple reports of those who RMAed their PRIME because WIFI sucks, and when the device was returned.. it was still "CRAP".
So, we can say.. either our standards are high (based on comparisons with our own device)... or Asus standard on WIFI is really low, broad, and general.
3. And lastly, I HOPE ASUS does resolve the issue. Also, I hope it performs to.. or on par with many other devices without so much annoyance that certain individuals most go through to make PRIME acceptable. Btw, I will check FCC everyday just for you...
David522d said:
Does anyone actually have a C4 Model in there hands?
And im not talking about the Tf300.
Click to expand...
Click to collapse
I have the Prime C40, I posted on a different thread,I bought it on 5/5/12 from Best buy this is my fourth Prime and as I said in my previous post I can use bluetooth without wifi drop out and I took an 8 mile trip with GPS lock all the way. I have been using it at least 3 hours a day and not one drop out on wifi. I ran with GPS again today at 60mph stayed locked for the 4 mile trip to work. As I said in my other post this is how the Prime should have been from day one! I hope all C40's will be this way so I can get the Asus bad taste out of my mouth. I wont go into the RMA process on the 3rd one.
shinzz said:
This really bugs & annoys me. I have a lot of problem with your statement (not towards you, but if anything.. completely directed towards Asus). I think it is fairly obvious (perhaps due to your bias towards Asus) that you have become the unofficial Asus spokesperson in this forum. They continue to respond to your question (btw, I am thankful one SOME info. from you), it boggles my mind how Asus continues to respond to your "questions" & yet, those with RMA issues (too many to count) .. and other various issues are just.. "waiting".
Anyways, few problems I have your statement:
1. You are concluding after 5 or 6 people. To conclude or state after such small amount of "pool" that issues are fixed/rectified/resolved is rather foolish & extremely dangerous. Now, I understand your optimism & belief in Asus (one aspect that was constant with you since the launch of Prime) but I think it is "fair" to warn & state that NOTHING is known, and take extreme precaution if you were to purchase Transformer Prime.
2. "Real" issues with WIFI is based on ASUS standard. Whatever that is... If they are basing their judgement based on their standard, I think it is fairly easy to create certain % or whatever to favor ASUS. For example, Gary Key's interview with CNET & the #s he gave....
I have ****TY WIFI on my Prime (no way am I going to RMA the device with all the crazy Asus RMA stories). But if I were to RMA, and ASUS finds my ****ty WIFI performance (based on my standard) acceptable due to whatever this standard they have... I think it is fair to say this whatever # or % you got from them.. is "tainted" to favor ASUS.
We have multiple reports of those who RMAed their PRIME because WIFI sucks, and when the device was returned.. it was still "CRAP".
So, we can say.. either our standards are high (based on comparisons with our own device)... or Asus standard on WIFI is really low, broad, and general.
3. And lastly, I HOPE ASUS does resolve the issue. Also, I hope it performs to.. or on par with many other devices without so much annoyance that certain individuals most go through to make PRIME acceptable. Btw, I will check FCC everyday just for you...
Click to expand...
Click to collapse
I agree , for the most part. It isn't a conclusion made but good speculation made. You are right, Nothing is ABSOLUTELY known yet about newer models. which is why i stated POSSIBLE scenarios. Prime issues are nothing new so no real need to "WARN" people as most coming into here already read about them. They know some have issues and alot don't. This can be said for any newly released device though as they all have their issues. Like the new ipad, new 3oo, new Acer model ,etc.. Its all a working process and all have issues reported about them so far.
For your first part, its not that serious. I'd say just let it go..lol Its not like the way you make it seem. if the roles were reversed, I'd be glad/grateful that someone could at least try to find out more info and relay to the community on it. Especially if its info not released yet. plus it doesn't have to be taken as gospel. all things should be taken with a grain of salt.
I knew when i didn't answer your other similar question you posted before in another thread , this would pop back up...lol let it go, its not that serious.
---------- Post added at 08:13 PM ---------- Previous post was at 08:11 PM ----------
rand33099 said:
I have the Prime C40, I posted on a different thread,I bought it on 5/5/12 from Best buy this is my fourth Prime and as I said in my previous post I can use bluetooth without wifi drop out and I took an 8 mile trip with GPS lock all the way. I have been using it at least 3 hours a day and not one drop out on wifi. I ran with GPS again today at 60mph stayed locked for the 4 mile trip to work. As I said in my other post this is how the Prime should have been from day one! I hope all C40's will be this way so I can get the Asus bad taste out of my mouth. I wont go into the RMA process on the 3rd one.
Click to expand...
Click to collapse
this is one of the ones i was speaking of. Me along with others are very curious to see if there really are any differences with this newer model.
Until I see a video of said newer models performing the way it should (which we haven't, wifi/bt they still complain and still most have huge dropoff), they're just like all the others- hit or miss. I can say I'm the King of the Britains too, see how that works?
NeoMagus said:
Until I see a video of said newer models performing the way it should (which we haven't, wifi/bt they still complain and still most have huge dropoff), they're just like all the others- hit or miss. I can say I'm the King of the Britains too, see how that works?
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Click to collapse
You might be correct about "hit or miss" If i'm correct the C40 should be the April 2012 model, and if Best buy is getting a supply we should start seeing more comments about them shortly. The city I live in was dry of the Prime for months now all of a sudden they had 12 on Saturday maybe they feel confident to produce more. Just a thought.
(Survey Closed - Results Below)ASUS Prime Online Objective Survey & Results Review
Ok fellas,
I have constructed an online survey questionnaire as I have previously suggested here
http://forum.xda-developers.com/showthread.php?t=1707406&page=31
This way issues can be objectively collected and centralised – and if follow up is needed by ASUS. This online survey only serves to kickstart “things” in a more directional fashion, rather than the usual scattered complaints which are difficult to follow and sometime lead to a lot of duplications.
Hopefully we can get as many people to do this and we can get the general idea what is going on with our prime.
Also, if the data is useful enough, maybe we can get some of the guys in here who are close to asus to send them the data and hopefully they will do something about it. Or following the data collection, perhaps a second detailed survey can be collected to home in into issues that matter most to the end-users.
The link for the survey is here - And you can see the cumulative results at the end of the survey
https://kwiksurveys.com?s=MLKOKM_b334b37b
Note:
(1) At the end of the survey, the cumulative results are shown(hence instant result – no secret statistics to hide). And individual result is there for everyone to see and follow.
(2) Questions marked “*” are compulsory
(3) Please answer non-compulsory questions if possible so better picture can be drawn in the end
(4) If your cookie is enabled, you can change your answer after completing the questionnaire but only one survey is considered valid per ip address
(5) If you have suggestions on what other questions there are to add or details to add, pm me and I will change it. Or if you note any gross logical error in the construction of the questions, pm me.
Disclosure of interest:
I don't know anyone from ASUS. I neither work for ASUS nor have worked for ASUS and I don't work for rival companies. I am doing this as part of (or lack of) my contribution to this forum.
Update (20/06) - Survey is now closed See results review at post #23 #24 #25 #26 #27
all.pdf - all results to date (164 responses)
anyappfcanr.pdf - filtered against ANR's/FC's with ANY apps at ANY duration (just a sample idea 1)
specificappfcanr.pdf - filtered against ANR's/FC's with SPECIFIC apps at ANY duration (just a sample idea 2)
The results can be filtered against multiple criteria. If you have a request, tell me and I will do it at my earliest opportunity. Raw data can also be exported into xml/xls/csv format.
I filled out the survey. I want to give you a huge THANKS for doing this. And Asus should give you a free Infinity lol
Yuhfhrh said:
I filled out the survey. I want to give you a huge THANKS for doing this. And Asus should give you a free Infinity lol
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Click to collapse
No worry dude. Used to think that linux has mind of its own. But this thing is in a different league, seems like a living organism/psychopathic ex-gf to me. I am baffled.
maxfac1234 said:
No worry dude. Used to think that linux has mind of its own. But this thing is in a different league, seems like a living organism/psychopathic ex-gf to me. I am baffled.
Click to expand...
Click to collapse
That pretty much hits the nail on the head. This tablet is very temperamental. You never know how of is going to act when you boot it up.
cause to ponder
I have been in IT for 30 years now, and have used just about every device ever made or at least one representative sample. The only people I ever see complaining about devices are generally people who don't read up on them, load way too many conflicting apps into them, or try to do way too much, and complain because everything doesn't work - what I call "Swiss army knife syndrome". Most of the above can be attributed to pure inexperience. Of course statistically 5-10% of the people doing anything on the planet just aren't pleased with anything, so you have to take that number right off the top - they will never know how obstinate they are so don't bother. I have had very few problems with this device, and I do not consider myself lucky - just experienced. Great survey. I really hope it helps!
Some preliminary results
So far there 72 responses over the last almost 24hours – Which I think isn't bad.
(1) I have pasted the “compact” "raw" data in pdf form in the OP / post #1– And I will try to do this for every 50-response-increment. There are two files:
i. all the results
ii.the results filtered against those who have problems with ANR's/FC's with ANY apps at ANY duration (just to give you the idea and sample what the tabulated data look like) – Question #22 in the survey.
(Edit 1): I'd forgotten to click "expand" for the "text based input results" - In case you're wondering why they appear truncated.
(2) The result can be filtered – e.g. information "just from rooted users" or information "just from users who have x problem(s)" – If you want to view any data filtered with certain criteria, tell me and I will try to do it when I am free and post it here for everyone to follow up. Unfortunately the particular website I am using doesn't allow me to filter against serial number right now as it requires 4 alphanumerics in the filter field – However, the expanded raw data can be exported into csv/xml/xls format for anyone who is interested.
More inputs please.
@photogf4
Maybe you should beginning read some of the many treads about Primes problems and issues before you make a statement like yours. There is a VERY GOOD REASON why no one else still had a quad core tablet out for sale (including Asus themself !) Asus olso accept that they have problems with Prime .
Please notice; XDA people that have problems with Prime are NOT Android novices. I promise you, that they all have trying much, much more then normal customers will and can do to to find a solution on Primes very stranges behavior.
Wow, sorry... I didn't expect a guilty conscience so soon! I assure you i read xda nearly daily, and it is a fabulous reference with serious people serious about making these devices the best they can be. I am not trolling, just making an observation. I maintain that he 80% of people left need to ask themselves if they are causing their own problems before they skew the survey. Thanks to xda i have a cell that i can manage my entire company network with, and two tablets -101 and 201 that run flawlessly ( I gave my Apple tablet to someone else). Any problem I have ever had was my own fault, other than gps. I bought a few 201's for my staff, and they don't have problems either!! Don't blame the hardware until you look at the software.
An additional observation is that if no one on xda used the developers' product and discussed it here, this would be moot. Thu site needs users as well, and i appreciate the privilege.
photogf4 said:
I have been in IT for 30 years now, and have used just about every device ever made or at least one representative sample. The only people I ever see complaining about devices are generally people who don't read up on them, load way too many conflicting apps into them, or try to do way too much, and complain because everything doesn't work - what I call "Swiss army knife syndrome". Most of the above can be attributed to pure inexperience. Of course statistically 5-10% of the people doing anything on the planet just aren't pleased with anything, so you have to take that number right off the top - they will never know how obstinate they are so don't bother. I have had very few problems with this device, and I do not consider myself lucky - just experienced. Great survey. I really hope it helps!
Click to expand...
Click to collapse
So what your saying is Asus is sending out updates, gps dongles and rma's just for fun? 30 years in IT ....you might want to look into taking some refresher courses or perhaps a a new line of work.
Enough with the personal attacks... try and stay on topic!
The last four posts have gone waaayyy of topic. Please stay on topic which in this case is a user survey regarding problems people are having with the Prime, and please keep all comments constructive.
Thanks.
Good idea!
Just filled the survey! Thank you for your time!
I have a problem that I haven't solved yet, and I hope this survey helps in any way!
Thank you again!
PS: BTW, here's my problem explained http://forum.xda-developers.com/showthread.php?t=1716591
Sorry about the post.
I did not mean to go off topic, but for anyone to come and deny that the Prime has no problems is just unrepresentative of the community as a whole. I do realize that some problems are user induced but most of these are well documented across many different user bases! If this were not so, we would not see ASUS patching and working with consumers on this somewhat personal level.
I have to believe with the data at hand that the problems lie in the manufacturing of the device or materials used. It looks like someone's quality assurance department fell asleep on the job, and now many people suffer from problems, and maybe even ASUS because one manufacturer let some bad material pass that should of been tested more thoroughly.
But hopefully, the data collected from this survey is pointing to some common things that many users are experiencing, which will be able to be addressed with new firmware and software. Thanks for creating the survey and I wish I could take it again because I did not know you had to save each page as you went along and only saved the last page, which did not let me see the current tally. Peace, V
@vvveith
I had a look at the survey again and how it works - You don't have to save each page as you go along - They are automatically saved - In the end, it should show you the cumulative results. But again there may be quirks that I am not aware of.
However, if you want to do it again and put some comments in - Just go to the same link and do it again - but from what I understood from the website that provide the service, each ip is logged to prevent multiple entries, so
(1) if you do it again (with your cookie previously enable and still available), then your result based on your ip will be changed accordingly (I have enabled this in the survey setting)
but
(2) if you do it again (with your cookie previously disabled or cookie is not available), then your survey input will just be rejected
(3) the other workaround is for you to hook onto your neighbour's free wifi or work's ip
(General) in any case, I will be updating the full unfiltered results soon. If you have a specific request, i.e. to have the results filtered against specific criteria, just make it known here and I will try do it.
Update 19/06
I've updated the survey results (see OP/post #1):
all.pdf - all results to date (127 responses)
anyappfcanr.pdf - filtered against ANR's/FC's with ANY apps at ANY duration (just a sample idea 1)
specificappfcanr.pdf - filtered against ANR's/FC's with SPECIFIC apps at ANY duration (just a sample idea 2)
A thought:
(1) A quick glance at these results shows some recurring themes in terms of the good, bad and ugly.
(2) This “to date/.28” survey not only shows magnitude of certain issues (evidenced by answers to compulsory questions on certain well known issues) but also shows some improvements in certain other areas (again evidenced by answers to compulsory questions and the free-text based inputs). However a quick glance also show some not-so-new minor issues which are still persistent (the list of these problems mostly in the free-text based inputs)
(3) If I understood some of the other posts in other threads correctly, the beta testers are testing .28.5 – This “to date/.28” survey will be a good baseline shall we all want to run a second survey.
(4) If a second survey is run (after .28.5 or newer that is), we can home in into bigger issues found in this survey with more details – and see where improvements/deteriorations occur in a more objective fashion. And at the same time assess the magnitude of minor issues listed in this survey by formalizing them into multiple choices.
Essentially, next categorization (based on usability with assumption “what lay people would possibly find frustrating” rather than pure technical aspect it) would be:
High frequency non-severe issue (e.g. gps, wifi intermittent dropping)
High frequency severe issue (e.g. severe wifi drops with distance, ANR's and FC's)
Low frequency non-severe issue (e.g. small number of specific apps with ANR's/FC's)
Low frequency severe issue (e.g sleep of death and failed update - ?semi brick)
Mystical issue
Have a look at the results.
maxfac1234 said:
I've updated the survey results (see OP/post #1):
all.pdf - all results to date (127 responses)
anyappfcanr.pdf - filtered against ANR's/FC's with ANY apps at ANY duration (just a sample idea 1)
specificappfcanr.pdf - filtered against ANR's/FC's with SPECIFIC apps at ANY duration (just a sample idea 2)
A thought:
(1) A quick glance at these results shows some recurring themes in terms of the good, bad and ugly.
(2) This “to date/.28” survey not only shows magnitude of certain issues (evidenced by answers to compulsory questions on certain well known issues) but also shows some improvements in certain other areas (again evidenced by answers to compulsory questions and the free-text based inputs). However a quick glance also show some not-so-new minor issues which are still persistent (the list of these problems mostly in the free-text based inputs)
(3) If I understood some of the other posts in other threads correctly, the beta testers are testing .29 – This “to date/.28” survey will be a good baseline shall we all want to run a second survey.
(4) If a second survey is run (after .29 that is), we can home in into bigger issues found in this survey with more details – and see where improvements/deteriorations occur in a more objective fashion. And at the same time assess the magnitude of minor issues listed in this survey by formalizing them into multiple choices.
Have a look at the results.
Click to expand...
Click to collapse
actually the new build I'm testing is .28.5 they could end up sending me an even newer one though.
demandarin said:
actually the new build I'm testing is .28.5 they could end up sending me an even newer one though.
Click to expand...
Click to collapse
woot woot *corrected. Thanks fella. Looking forward to the new build soon!
demandarin said:
actually the new build I'm testing is .28.5 they could end up sending me an even newer one though.
Click to expand...
Click to collapse
And how's it looking so far?
Did the survey. Thanks for putting this together.
However, few suggestions:
- add SKU to the base questions
- add dock / no dock to the questions
- add no issue as a separate answer
- add common answers given as text as separate answer
... Just some ideas. Also, could you compile a comparison between root and stock?
Thank you.
Sent from my HTC Desire using xda premium
tobi01001 said:
Did the survey. Thanks for putting this together.
However, few suggestions:
- add SKU to the base questions
- add dock / no dock to the questions
- add no issue as a separate answer
- add common answers given as text as separate answer
... Just some ideas. Also, could you compile a comparison between root and stock?
Thank you.
Sent from my HTC Desire using xda premium
Click to expand...
Click to collapse
Good ideas - all.
Also: SOD? I did not see it in the survey, and I am hit with it, lately VERY infrequently, but yes, I have had an SOD event (just a single occurrence) on .28
Though I wonder how to effectively track text based answers, they can provide additional dat that would otherwise not be picked up. I think this is an idea who's time has really arrived. Too many unscientific and off the cuff observations around these forums. Thank you very much for this. A good set of data, even with some margin of error is extremely valuable as a tool for some honest measurements in the field. I would venture to say that the respondents here are somewhat more "polarized" (to put it mildly) and that the BASIC group of non-techie Prime owners are, in many case not even AWARE that their tablet has issues, unless they are painful, or incapacitating is some noticeable way.
What has always been my biggest annoyance with the Prime is it's obvious lack of a major performance advantage over the OG Transformer, which I sold to buy this. Yes, it is slim, and pretty, and had all the ingredients for a technical slam-dunk. It has just never "wowed" me like I expected.
anyway, I got off subject there, or rather too detailed for this particular thread. I liked that the guy with the sensors issue simply linked to his thread, instead of going off all over the place like... er... well, like me, I guess. Sorry bout that. One thing you can NOT accuse Prime owners of is not being passionate about their tablets.
Thanks again for doing this. Perhaps a quick update after the ew firmware would be good as was suggested.