Related
Noticing a whole stack of them in the case at a local Bestbuy, I asked 2 store managers and 2 other dept employees about the new Razr. They ALL said it was a non-event, although Motorola had invested $mils in advertising. Evidently, it was designed and put into production months ago, and nowadays that's just not quick enough for the Android market. Things simply evolve much faster than Motorola's bureaucracy can adjust.
Biggest reason customers put it back on the shelf: Soldered in, non-replaceable battery.
Reason #2 : The screen is a yawner. It's boring, old news.
Reason #3 : It's new, it's gonna have bugs, and customers simply don't have to put up with that.
#4: $299 w/contract - and you're stuck with it for 2 years.
Is this phone locked? Can it be flashed? Just curious - one of them told me it can't be rom'ed. Would Mot be that monopolistic ?
According to one of the phone-dept workers, a good chunk of sales have been returned overnight after a disappointing unboxing/testing.
Frankly, I thought the phone was a pretty solid piece of work - especially compared to the plastic Samsungs. I love it's little slots on the side for XD cards, NICE touch. But alas, the screen is, well, is just isn't. Not with the 1200x800's about to hit around Thanksgiving.
Oh well, one of them said Mot's is already planning a Razr-2 in Jan to fix all this stuff, but now they're behind the power curve. Who knows.
I think Amazon offering the phone for $111.11 or Costco including $100+ in extras is why Best Buy isn't selling many.
-JP
Sent from my DROID RAZR using Tapatalk
JPurp said:
I think Amazon offering the phone for $111.11 or Costco including $100+ in extras is why Best Buy isn't selling many.
-JP
Sent from my DROID RAZR using Tapatalk
Click to expand...
Click to collapse
This.
Also the phone needs recovery at this point I believe. It can certainly be "Rom-ed" but it just can't be "Kernel'ed". That is a pretty lame deal breaker if you want a phone simply to install different kernels to boost your quadrant scores that no one cares about.
If you ask me I agree the phone is amazing, I love it. The screen is mind blowing to me, so I have no problem paying that and being in a contract for it. I guess one needs to consider all the options customers have at this point, mainly with the iphone on verizon now. Every average jo wants an iphone just cause his neighbor has one.
Anyone true tech enthusiast wouldn't buy from Best Buy LOL (I've went there with a friend that insisted I do for Black Friday). That place is terrible and is a total rip off. Geek squad and the employees (I haven't spoke to a single one that seems to know what they're doing/talking about) yeah they're something else. I highly doubt there's going to be a RAZR 2 coming out in Jan, it's probably the DROID 4, which has similar design but also has a physical keyboard. If it definitely is the the RAZR 2 this will be my last Motorola phone period. If their solution is to just make a new device like 2-3 months later, instead of supporting their most current phones, then that's a bad business model for sure.
Sure there probably will be a RAZR 2, but I personally hope not, seeing it would kinda tarnish the fact that it's a unique device/name series. But yeah with Amazon selling the device for 111.11 on 11/11 and Costco with that beast package, and a good majority of people pre ordering to get the phone early (one day w00t). It's not a surprise that Best Buy isn't pushing the phones like hotcakes. Also I would take anything that Best Buy tells you about Android rumors with a grain of salt.
I wouldn't go to best buy if they were the ONLY brick and mortar selling phones. I'd wait the 2 days for UPS.
Anyone with good common sense wouldn't go to BB for their phones even with their instant rebate deals. Their "insurance" plan is a rip off and the fact Amazon was selling it for 111.11 on the day of release (as someone said earlier) is reason enough for BB to not see this phone flying off shelves.
Add to the fact, all the advertising dollars Verizon spent, pointed to the phone being sold BY VERIZON STORES. I have a friend who works for verizon and she sold out of the RAZR within a couple hours and her store had a couple hundred of them.
SO don't go drinking Best Buy's kool aid. Especially when they know nothing of phones (let alone the products they sell as a whole)
the OP is completely full of crap... so is anyone else that says the removable battery is a "no go". did the soldered in battery hurt Iphone?
the screen on this phone is fantastic, anyone who wants to complain about it is a person that will never be happy with anything.
bugs? this is the least buggy phone that i have ever owned.
im nowhere near a moto fan boy, but these complainers need to jus STFU, the Razr is a sweet phone.......
lyrical1278 said:
SO don't go drinking Best Buy's kool aid. Especially when they know nothing of phones (let alone the products they sell as a whole)
Click to expand...
Click to collapse
I lol'd. BB is terrible for computers/phones etc (Newegg for life!). Anyways the fact that they're saying there's a RAZR 2 coming out in like 4 months yeahhh no. Droid 4 probably aka RAZR jr w/ a keyboard, will be nice for those that crave physical keyborads. But I doubt moto is gonna pull another "Bionic" deal with the RAZR. Replacing their flagship so soon after it comes out, I'm trying to retain faith lol.
They do have a 30 day return policy. Also the insurance gets you a new phone (but you have to wait 17 months to get it).
Sent from my DROID RAZR using Tapatalk
I gotta admit it's faster than my amaze and even my gs2, this thing is SNAPPY without even being modded yet
bond32 said:
They do have a 30 day return policy. Also the insurance gets you a new phone (but you have to wait 17 months to get it).
Sent from my DROID RAZR using Tapatalk
Click to expand...
Click to collapse
If I wanted to buy a phone in store I'd go with Costco. 90 day return policy +
sexy bundles.
vdub804 said:
I gotta admit it's faster than my amaze and even my gs2, this thing is SNAPPY without even being modded yet
Click to expand...
Click to collapse
Imo it's all about software optimization. Hardware on these phones are ahead of the software that's out there for sure. GS2 is a beast when it first came out, and still is.
buckwheat.phd said:
Biggest reason customers put it back on the shelf: Soldered in, non-replaceable battery.
Click to expand...
Click to collapse
Not soldered, check this link. I guess the people you were talking to don't really know their stuff.
What I want to know is this guys "source" stating there's going to be a RAZR 2 coming out in Jan. Ahh those BB kids will say anything now adays.
buckwheat.phd said:
Biggest reason customers put it back on the shelf: Soldered in, non-replaceable battery.
Click to expand...
Click to collapse
WTF? The battery is replaceable: it isn't soldered. You need to remove two screws on the battery flat cable and your battery can be removed.
Yup, not like other phones where you simply use your fingers, but that's it.
buckwheat.phd said:
Reason #2 : The screen is a yawner. It's boring, old news.
Click to expand...
Click to collapse
I think not so many devices are built with AMOLED displays (powerwise, good vibrance, good color).
buckwheat.phd said:
Reason #3 : It's new, it's gonna have bugs, and customers simply don't have to put up with that.
Click to expand...
Click to collapse
I don't think so. Motorola have learnt this from his past. Milestone was buggy.. but watch at the first ATRIX ROM: there wasn't any important bug at all. They've only enhanced its speed with the updates as personally I haven't noticed any bug.
And anyway, every first S/W version of every pda has got some bugs, that's absolutely normal, with the exception that Motorola is very fast at updates.
buckwheat.phd said:
#4: $299 w/contract - and you're stuck with it for 2 years.
Click to expand...
Click to collapse
I've bought it at 550 euros. It's mine and I'm not stuck with it for 35 years
buckwheat.phd said:
Is this phone locked? Can it be flashed? Just curious - one of them told me it can't be rom'ed. Would Mot be that monopolistic ?
Click to expand...
Click to collapse
This device is another exception in Motorola's policies. Moto uses to sign their devices forever, but as Moto said and confirmed publicly, like happened on ATRIX for the Gingerbread update, when RAZR will get ICS, Moto will give us an unlockable bootloader, thing that is SURE for non branded devices and for branded ones (like Verizon's...) it's about the operator.
buckwheat.phd said:
According to one of the phone-dept workers, a good chunk of sales have been returned overnight after a disappointing unboxing/testing.
Click to expand...
Click to collapse
I know of some guys that have bought the RAZR, unboxed, tested for 30 minutes and then re-sold it. It was too big for their hands. I don't know other bad things as for now.
Anyway, in my opinion, you should try the device in a store prior buying it, especially if it is a big device and you've got small hands.
buckwheat.phd said:
Frankly, I thought the phone was a pretty solid piece of work - especially compared to the plastic Samsungs. I love it's little slots on the side for XD cards, NICE touch. But alas, the screen is, well, is just isn't. Not with the 1200x800's about to hit around Thanksgiving.
Click to expand...
Click to collapse
Oh damn, my SGS2 won't resist to a drop on asphalt, while my ATRIX is still alive. Moto's build quality has ever been Moto's build quality
As for the screen, it's really, really good because it's an AMOLED display.. but I have to admit I haven't ever liked the PenTile matrix.
buckwheat.phd said:
Oh well, one of them said Mot's is already planning a Razr-2 in Jan to fix all this stuff, but now they're behind the power curve. Who knows.
Click to expand...
Click to collapse
Mmh, I don't think so, at least for now. They've just released the RAZR.
That would cut their RAZR sales and make them lose a lot of money.
I guess everyone who did buy a RAZR, and is happy with it (myself included) should throw our device away and hang our heads in share, based on this information from the always solid reliable and correct Best Buy store employees.
Anyone know what the Costco bundle for the RAZR comes with?
Sent from my DROIDX using Tapatalk
matthew5025 said:
Not soldered, check this link. I guess the people you were talking to don't really know their stuff.
Click to expand...
Click to collapse
lmao that's a big a$$ knife
teardropcity said:
I guess everyone who did buy a RAZR, and is happy with it (myself included) should throw our device away and hang our heads in share, based on this information from the always solid reliable and correct Best Buy store employees.
Click to expand...
Click to collapse
Yes! Cause we all know that Best Buy store employees are always right !!!!
Since I agree with most of these Bestbuy comments, I made a trip over to the Verizon store. Hit 3 actually, one is the largest in the state. Guess what - there were dozens of new razr's in stock there too.
Not convinced, I asked around, speaking to 3-4 employees in each store. They all said the same thing the Bestbuy people did - the phone is a 7 month old semi face lift of some earlier Mot phone, and simply put nobody cares for it and nobody's impressed. Same list of complaints earlier in this thread.
"What's everybody waiting for" I asked? Everyone said the same thing: the high res screens that are about to hit. Namely the SAMSUNG Nexus is the first of a long list of new generation phones, we may see 6-7 by EOY they told me
[Note]: In order to combat the unprecedented amount of off-topic drivel in this thread (btw, kudos to the Droid X2 community, you are da best at this ) I am going to, as always, link new updates to the OP so that you may directly jump to relevant posts and ignore the noise. I am also going to update the title of the thread with the date of the latest update so that you guys may be able to keep up-to-date. Thanks! - Litetaker \m/
__________________________________________________
UPDATES SECTION:
7>> This is the final straw! Motorola had the nerve to give me an abysmal response to my BBB complaint, today. Read it and my rebuttal here:http://forum.xda-developers.com/showpost.php?p=26423420&postcount=287
7>> Just got off the phone and managed to snag a HTC Droid Incredible 2 replacement!!! > Here are the details!!!
It has been pure hell over the last 8 months with My Droid X2. I initially saw both the Dinc2 and the DX2 at the showroom when I was deciding between phones. Naively I chose DX2 because it has TWO cores . Bi-Hig mistake!!! I could've enjoyed 8 months of peace and bliss with that phone! Oh well, it is never too late! ^_^
It has been very nice AND encouraging to hang out with you guys! I wish you all luck in either making Moto do the right thing OR get VZW to bail you out like me!!! All the best and keep up the good fight!!! May you prevail!
Stay hungry. Stay foolish!!!
_____________________________________
6>> Giving up!!??? I am out of ideas! I don't know what else I can possibly do. I reaaaallly, re-he-heally wish to talk to an engineer at either Motorola or Verizon as they may give an honest explanation. But as of now, I dunno how to contact them and what more to do! Here are my thoughts.
5>> Major Update 4/4/2012:
I called Motorola Corporate office! My call went all the way up. The person said damn near nothing I haven't heard before! But the fight continues. I shall NOT rest till I get a god damn answer! Click here to see what happened.
4>> Major Update 4/3/2012 #2:
After sending a BBB complaint, emailing Moto and talking to an online customer care rep via live chat, I completed a full circle by calling customer care @ Motorola. So, far this has been the most productive and responsive action! Click here to see more details!
3>> Sort of Major Update 4/3/2012:
Okay. So, being impatient and all I didn't want to lay around while Motorola ignored me. So, I poked the beast with a stick eek:) and I chatted with a customer rep. Now, I'm waiting for a call from her "supervisor". Click here to read more!
2>> Minor Update 4/2/2012:
Not a single peep from Motorola. After sending them a direct email yesterday, I waited for 24 hours for them to reply. They said they will reply in 24 hours. So, far not a single peep! The nerve!
1>> UPDATE 4/1/2012:
Submitted an email to Motorola directly, reminding them that they have till 4/5/2012 to reply to the BBB complaint. Click to see the email!
0>> MAJOR EDIT 1: RESUBMITTED MY COMPLAINT
I resubmitted my complaint, since last time I didn't do it correctly. This time I filed it directly towards Motorola, Inc. Here it is!!!
Note: Old complaint removed as it is outdated, and mostly rehashed and improved upon in the new compliant.
***>> HOW TO FILE A BBB COMPLAINT TO MOTOROLA << Credits to iBolski!
__________________________________________________
ORIGINAL COMPLAINT:
I suggest as many people as possible do this. We really need to show up on Motorola's radar! And I really hope they do something...
Here is the complaint:
Complaint description:
Hi,
I am a disgruntled owner of a phone that Motorola feels is not worth their while anymore - the Droid X2. It is about 9 months since the phone was released and I purchased it in August. The device was plagued with issues. There are so many things wrong with it - music playback has major glitches and overall performance of the device is severely hampered. This is unacceptable given that it is a dual core phone and competitors have better products.
I would be okay if Motorola did something about it, like release updates to fix the problems or admit that the phone is faulty and that they will do their best to rectify the situation either by replacing a customer's device if it is faulty or by offering a different phone. The few updates Motorola released do so little to rectify the issues the phone has and neither did they own up to its faults.
Motorola has done almost nothing to rectify faults with the phone or improve their customer relations. For instance, I learned that Motorola claimed, in the past, that it would unlock the "Bootloaders" on its Android phones that would allow users greater flexibility to tinker with their devices and install 3rd party software developed by individual developers. Many competitors allow this on their devices, such as Samsung and HTC. This allows users to improve upon the phones faults, and circumvent issues by using custom builds of Android, called ROMs, hence making the device more useable. Despite Motorola's claim to unlocking the Bootloaders they never did it, citing Verizon Wireless's policies to be the reason. However, HTC also sells phones via Verizon but they managed to unlock the Bootloaders on their phones. This amounts to false advertizing for their short term benefit.
In contrast, I had better experience with Asus's customer support with regard to the Asus Transformer Prime. Not only did Asus own up and apologize for the faults of their device, the company also ensured that there is active support for it and maintained very good customer relations.
Furthermore, Motorola accepted a pledge that Google made many cellphone manufacturers take to ensure that they update as many phones as possible to the latest operating system, namely Ice Cream Sandwich (ICS) or Android 4.0. Motorola claimed they will update the software of their phones to ICS as long as it is within the 18 month window since ICS's release. The Droid X2 fits the bill, but recently they told another person who too filed a BBB complaint that they are NOT updating the Droid X2 to ICS. I call this a real slap in the face by Motorola to their customers - a true insult to an injury.
The reason I am upset with Motorola is that they have willingly crippled the hardware of this phone by locking the Bootloader. Then, the software that they install on the phone by default is sub par, causing this phone that has significant power to work sluggishly. Despite the heavy lock-down of the software, some 3rd party developers managed to build some custom flavors of Android, and it is only due to the effort of these people that I and many other owners of this device are able to live with it on a daily basis.
I was hoping to get ICS on this phone because I truly believe that it would solve many of its problems. The phone is capable too - it is dual core, has 512 MB of RAM. Even HTC is updating Incredible 2, which is a single core device, to ICS. Though Motorola is on its way to release an update for this device, it isn't ICS and hardly has any significant upgrades. Most likely, it is going to disable "root" access that so far allowed me and many other users respite! The only way I am able to survive with this phone is the work of 3rd party developers making great custom ROMs, something Motorola's developers can't seem to do at all!
If Motorola continues to display such poor public relations and turns a deaf ear to us, I am not interested in continuing business with them. I will definitely purchase a different brand phone next time!
Click to expand...
Click to collapse
Desired Settlement: Other
I request Motorola to do the following: They should firstly apologize for not testing their device thoroughly and ironing out the bugs before releasing it and for the poor customer relations and poor hardware support. Furthermore they should release ICS on this device, given that other phone manufacturers have pledged to release Android 4.0 on phones less powerful that this. I sincerely believe that this phone is capable of running Android 4.0 (ICS). Finally they should honor their claim and unlock the Bootloader on this phone. I honestly cannot understand why Motorola is unable to unlock the Bootloaders on their phones when HTC, who also sells phones via Verizon Wireless, is able to do so, since Motorola claims that it is due to Verizon that they are unable to unlock Bootloaders.
Unlocking Bootloaders is a very key issue and I want Motorola to answer this immediately. Why is it that HTC is allowed to unlock the Bootloaders on its devices but not Motorola, though both sell phones with Verizon? Is it that HTC is given special treatment or is it that Motorola is hiding the true reason from its customers? In any case, unlocking the Bootloaders allows 3rd party developers to build custom versions of Android hence rectifying bugs and glitches present in Motorola's own software that it releases for the phone and helps people support the phone long after its end of life. I don't mind voiding warranty on this device to unlock it, since it offers a more palatable alternative which is greater flexibility to improve the user experience on the phone beyond anything imaginable. This will help users enjoy their phones better and make better use of it and will also make customers more loyal to Motorola, since it shows that Motorola cares for its user base.
Motorola should also significantly reduce the number of devices they manufacture per year and focus more on quality than quantity. With fewer phones, Motorola will have ample time to develop, test and debug each phone and have enough time to develop quality software for their phones. Most of the problems with customers will immediately be solved if they follow this mantra since they will have less bugs and more time devoted to supporting each device, leading to happier customers. If you look at Apple, they make only 1 phone per year. Yet they sell the most phones every year. Clearly, quality is more important and it doesn't matter whether you launch 20 or 30 phones in a year. Also, by launching so many phones so quickly, Motorola is shooting itself in the foot by competing its own products against each other. Take for instance Droid Bionic and Droid Razr. They were released so close to each other making the sales of Droid Bionic plummet.
Despite the many foibles, Motorola phones do a few things exceptionally well - they have excellent call quality which is number 1 as at the end of the day all these devices are phones, and they have great build quality. But still, poor software and support is Motorola's Achilles heel. If they want me and other current Motorola customers to continue supporting their company, then they SHOULD step up and answer these issues and support their products better, by unlocking the Bootloaders, for instance. Otherwise, I and many other customers have no incentive in continuing business with a company that clearly doesn't care for its users.
Unless these issues are resolved, I am definitely purchasing a different branded phone next time, and will never return to Motorola, i.e. I will be a lost customer. It is up to you Motorola. Do you want me and many other customers to abandon you?
Sincerely,
A disgruntled Droid X2 user.
Click to expand...
Click to collapse
__________________________________________________
Guys, I urge as many of you as possible file a BBB complaint. It takes hardly 15-30 mins. Let us make a dent on Moto!
Awesome job. Hopefully, the more people complain, the more Moto and Verizon will have to answer less they wish to lose customers.
I've already tweeted to both that I'm looking for a new phone manufacturer and possibly, a new carrier.
I just might have to hand the torch over to you, now!
Can you post which Motorola you chose on the BBB's website? It seems that there are a ton of choices and I wouldn't want to pick one that no one's going to care to read. I will be filing a complaint as well. I bought this phone like 2 weeks after it came out and have had small issues ever since (until I learned that there are devs out there that care about the performance of a phone). Anyways, I'll be watching this for some direction. Thanks.
-David
unt0uchable said:
Can you post which Motorola you chose on the BBB's website? It seems that there are a ton of choices and I wouldn't want to pick one that no one's going to care to read. I will be filing a complaint as well. I bought this phone like 2 weeks after it came out and have had small issues ever since (until I learned that there are devs out there that care about the performance of a phone). Anyways, I'll be watching this for some direction. Thanks.
-David
Click to expand...
Click to collapse
First off, I updated the OP to include the actual Desired settlement. Secondly, BBB sent the complaint to the Business and waiting for a response by 31st March.
unt0uchable, I filed the complaint as for a cellphone or carrier. Then chose Verizon Wireless and then chose phone maker as Motorola. Apparently BBB sent the complaint to VZW :/
I hope VZW sends the complaint to Moto since it is they who really should respond but I really don't mind Verizon getting it either, since they too are major jackasses. But I suppose this is how BBB operates with regard to Cellphone complaints.
iBolski, how exactly did you file your complaint? I wanna know if what I did was right or wrong! Can you give the public link for your BBB complaint?
litetaker said:
First off, I updated the OP to include the actual Desired settlement. Secondly, BBB sent the complaint to the Business and waiting for a response by 31st March.
unt0uchable, I filed the complaint as for a cellphone or carrier. Then chose Verizon Wireless and then chose phone maker as Motorola. Apparently BBB sent the complaint to VZW :/
I hope VZW sends the complaint to Moto since it is they who really should respond but I really don't mind Verizon getting it either, since they too are major jackasses. But I suppose this is how BBB operates with regard to Cellphone complaints.
iBolski, how exactly did you file your complaint? I wanna know if what I did was right or wrong! Can you give the public link for your BBB complaint?
Click to expand...
Click to collapse
Mine went straight to Moto. I can't remember exactly how I filed it, but I don't remember filling it out with Verizon. Mine definitely went to Motorola though as that is who responded.
I feel we are going no where with this, the phone is listed for $49.99 on VZW's website. I feel they want to get rid of the stock they have and completely dump this phone. I'm getting my Galaxy Tab 10.1 back from my dad to enjoy CM9 on it. F*$# Motorola
---------- Post added at 01:52 PM ---------- Previous post was at 01:50 PM ----------
at least with Samsung we have a decent CWM Recovery!
I'll probably drop Motorola altogether and end getting some other brand when I can. Money is beyond tight right now. :-(
Sent from my DROID X2 using XDA
Sorry for being anti-kill-Moto here but I have yet to hear of a great computer/phone candidate on vzw that has great call reception- as good as our phone.
I just told Verizon that they have until April 28th To figure something out with this phone And it's lack of updates and lack of ability to modify or I'm going to cancel my Verizon Wireless account my Verizon fios account and every Verizon account I have associated. ...... And I will if they want test me. The money is not an issue with me it's the principle!
Sent from my MB870 using XDA
skwoodwiva said:
Sorry for being anti-kill-Moto here but I have yet to hear of a great computer/phone candidate on vzw that has great call reception- as good as our phone.
Click to expand...
Click to collapse
At this point, that doesn't matter to me. From the reviews I've read, both the galaxy nexus and the rezound have pretty good clarity on voice reception as well as good signal retention as well.
Sent from my DROID X2 using Tapatalk
Well I actually like the hardware. Just not to happy about the locked bootloader.
Got a Reply from Verizon
Well, I guess my BBB complaint may not have been as fruitful as iBolski's. I got a call from a guy at Verizon Wireless who talked to me on the phone for about 10 minutes. He acknowledged that my complaint highlighted the locked bootloader issue and the ICS update and said that he pretty much can't help it since Verizon is just the service provider. That sounds fair, and he did mention that the upcoming update may help solve some problems
Anyway, he suggested that since I addressed Motorola as well in the complaint, may be Motorola also got a copy of the BBB complaint. Nevertheless, irrespective of whether they got the complaint or not, I plan to file a new complaint specifically directed towards Motorola. One thing that did strike me in the phone call is that it didn't sound as if Verizon is holding back Moto from unlocking the bootloaders. The guy posed it as if it is in the hands of Motorola and it is up to them to give it or not... So, when I do file a complaint directed to Moto, I'll try highlighting this!
Cheers!
litetaker said:
Well, I guess my BBB complaint may not have been as fruitful as iBolski's. I got a call from a guy at Verizon Wireless who talked to me on the phone for about 10 minutes. He acknowledged that my complaint highlighted the locked bootloader issue and the ICS update and said that he pretty much can't help it since Verizon is just the service provider. That sounds fair, and he did mention that the upcoming update may help solve some problems
Anyway, he suggested that since I addressed Motorola as well in the complaint, may be Motorola also got a copy of the BBB complaint. Nevertheless, irrespective of whether they got the complaint or not, I plan to file a new complaint specifically directed towards Motorola. One thing that did strike me in the phone call is that it didn't sound as if Verizon is holding back Moto from unlocking the bootloaders. The guy posed it as if it is in the hands of Motorola and it is up to them to give it or not... So, when I do file a complaint directed to Moto, I'll try highlighting this!
Cheers!
Click to expand...
Click to collapse
thank you, sir! when you file the complaint too Motorola share how, sir cause i will follow suit
Sorry guys I might of missed something but where and to who are you sending these too? I would love to do the same. Great job by you guys taking steps to help.
Let's make a game of it: whoever can get Motorola and Verizon on the phone at the same time wins. I'd love to hear these explanations given in a conference call.
Here's how to file a complaint to Motorola
Travisdroidx2 said:
Sorry guys I might of missed something but where and to who are you sending these too? I would love to do the same. Great job by you guys taking steps to help.
Click to expand...
Click to collapse
Just go to the Better Business Bureau web site (http://www.bbb.org) and file a complaint (https://www.bbb.org/consumer-complaints/file-a-complaint/get-started)
When you get to the first screen asking about the business, you want to choose the following:
Is the business in US or Canada - Choose Yes
Your complaint involves a - choose cell phone or wireless carrier
Next, you won't see Motorola as a choice. On the right side of the page in the Help block, click on the search link to search for Motorola.
The first one (Motorola, Inc) is the one you want to select.
Next, a pop-up window will come up. Choose Headquarters as the office location. This is the information you should see for the choice you just made:
BBB of Chicago & Northern Illinois
330 N. Wabash, Ste. 2006
Chicago, IL 60611-7621
(312)832-0500
[email protected]
After that, you are on your way to file a complaint to Motorola. Remember, be civil but firm. Don't get nasty, don't make nasty threats but you can inform them that you will move on to other hardware if the issue isn't rectified. But, you don't want to name call, you don't want to curse. You want to be professional about it otherwise, they more than likely will not take your complaint seriously.
In any case, if other people want to file complaints, the instructions I outlined is the way I filed my complaint.
Good luck! Hopefully, everyone can make a difference and actually get Motorola to change their ways. At this point, even having an ICS release would be enough for me because at that point, CM9 could be compiled against a true ICS kernel as opposed to a GB kernel.
But, if no ICS comes, then unlock the bootloader. I guess for me, it doesn't matter. I'm moving on to another phone when my upgrade comes. I can't wait to get rid of this phone.
litetaker said:
Well, I guess my BBB complaint may not have been as fruitful as iBolski's. I got a call from a guy at Verizon Wireless who talked to me on the phone for about 10 minutes. He acknowledged that my complaint highlighted the locked bootloader issue and the ICS update and said that he pretty much can't help it since Verizon is just the service provider. That sounds fair, and he did mention that the upcoming update may help solve some problems
Anyway, he suggested that since I addressed Motorola as well in the complaint, may be Motorola also got a copy of the BBB complaint. Nevertheless, irrespective of whether they got the complaint or not, I plan to file a new complaint specifically directed towards Motorola. One thing that did strike me in the phone call is that it didn't sound as if Verizon is holding back Moto from unlocking the bootloaders. The guy posed it as if it is in the hands of Motorola and it is up to them to give it or not... So, when I do file a complaint directed to Moto, I'll try highlighting this!
Cheers!
Click to expand...
Click to collapse
Just got a call back a couple days ago and they basically said the same thing to me as well
Sent using XDA app from my abandoned DX2 running CM7. In dragonzkiller we trust ;p
Yeah. Next person to get a phone call I want a name and quotations. So we can trap them in this silly circle of finger pointing. But to me it has to be Motorola because HTC unlocked and verizon sells them...
whoa look at that....
Just decided I'm filling against Motorola today.
whoa look at that....
I may have to try this. I've been calling verizon and complaining 2-3 times a week. Yesterday I was offered some new LG elephant phone or something as a replacement because its an equivalent phone, when I asked for the specs and was told it had a 3.1" screen I started laughing and said "um no, that is not equivalent by 1.2" inches." Then she went and talked to a supervisor and offered me the Droid 3, which is somewhat tempting, but I told her I wouldn't do anything until I checked into it.
I'm starting to believe that as great as verizon's network is, that because of the restrictions and other things that they impose on the manufacturers, don't expect to get a phone that has gone through enough testing to be fully baked. I'm not sure it exists on verizon.
Then again maybe all us hackers just are asking to much, lol.
bare with me
Okay i'm extremely fed up. I have had my DX2 for less than a year and I am now just returning my 4th DX2 (will be a total of 5 dx2s) this week for software/hardware related problems. None of this has to do with flashing roms either because the first 3 and possibly the forth i never flashed a single rom. ( mainly because i was to scared)
so here is my question:
in this post http://forum.xda-developers.com/showthread.php?t=1586153, litetaker explains the process of receiving a phone upgrade after i believe 2 replacements. IM ON MY 5th!!
I would think that they would have mentioned something about receiving a phone upgrade after my 2nd replacement. But it doesn't surprise me that they wouldn't want to give out a free phone after all the news about Verizon no longer offering the unlimited data plan and bottle necking 3g users.
anyways,
can anyone confirm that it is an option to receive and upgraded phone at no extra cost me after 2 replacement phones?
Idk man took me 5 different malfunctioning Droid X's before Verizon's insurance Asurion decided to offer me an X2. Then again that wasn't straight from VZW either.
Sent from my stupid smartphone
well the first 3 were through a authorized Verizon retailer and the last 2 were from an actual Verizon store.
dets34 said:
bare with me
Okay i'm extremely fed up. I have had my DX2 for less than a year and I am now just returning my 4th DX2 (will be a total of 5 dx2s) this week for software/hardware related problems. None of this has to do with flashing roms either because the first 3 and possibly the forth i never flashed a single rom. ( mainly because i was to scared)
so here is my question:
in this post http://forum.xda-developers.com/showthread.php?t=1586153, litetaker explains the process of receiving a phone upgrade after i believe 2 replacements. IM ON MY 5th!!
I would think that they would have mentioned something about receiving a phone upgrade after my 2nd replacement. But it doesn't surprise me that they wouldn't want to give out a free phone after all the news about Verizon no longer offering the unlimited data plan and bottle necking 3g users.
anyways,
can anyone confirm that it is an option to receive and upgraded phone at no extra cost me after 2 replacement phones?
Click to expand...
Click to collapse
In my experience they are never going to offer and it doesn't matter the carrier...any time that I have ever gotten a replacement of a different model it was something I had to tell them I wanted and had to have been very very firm about
Sent from my MB870 using xda premium
looks like i will be doing a bit of complaining today
Make sure you tell them you don't want another x2. (if you try cm7/cm9 or eclipse you might not hate it)
Sent from my DROID X2 using XDA
LordRalh3 said:
Make sure you tell them you don't want another x2. (if you try cm7/cm9 or eclipse you might not hate it)
Sent from my DROID X2 using XDA
Click to expand...
Click to collapse
I've pretty much flashed everything since i received my last x2. eclipse,cm7,cm9, and others which have escaped my mind, but im just sick of the x2 especially the physical menu, home, back, and search buttons. its annoying at night when my girlfriend is trying to sleep and im on my phone and it just goes CLICK, CLICK, CLICK. i'd just like a new toy to play with and i feel like i have a solid argument ( having 5 replacements) to qualify for a new model.
After my second one I asked for a similar device besides the x2. I played stupid and asked about the incredible2. They said they could do that.
Travisdroidx2 said:
After my second one I asked for a similar device besides the x2. I played stupid and asked about the incredible2. They said they could do that.
Click to expand...
Click to collapse
my hopes are high, but i am probably gunna ask for a nexus
Good luck maybe a nexus if early upgrade but I doubt they will for free.
lol like i said my hopes are high. my upgrade isn't until feb 2013. think that it is to early for an "early upgrade"? but maybe ill settle for the droid inc2 and save my upgrade for something bigger in the beginning of 2013
dets34 said:
I've pretty much flashed everything since i received my last x2. eclipse,cm7,cm9, and others which have escaped my mind, but im just sick of the x2 especially the physical menu, home, back, and search buttons. its annoying at night when my girlfriend is trying to sleep and im on my phone and it just goes CLICK, CLICK, CLICK. i'd just like a new toy to play with and i feel like i have a solid argument ( having 5 replacements) to qualify for a new model.
Click to expand...
Click to collapse
Amen on the clicking sounds. I have the exact same situation, while she has a Droid Razr with no physical buttons!
Though I am curious as to what issues you've encountered? I've been pretty harsh on mine, but without any real hardware issue. With software I can never get the combo of WidgetLocker, Poweramp, & gReader Pro to not make my music stutter. Other than that, I am sitting at "barely content, but want more."
dets34 said:
I've pretty much flashed everything since i received my last x2. eclipse,cm7,cm9, and others which have escaped my mind, but im just sick of the x2 especially the physical menu, home, back, and search buttons. its annoying at night when my girlfriend is trying to sleep and im on my phone and it just goes CLICK, CLICK, CLICK. i'd just like a new toy to play with and i feel like i have a solid argument ( having 5 replacements) to qualify for a new model.
Click to expand...
Click to collapse
Worst case scenario, which I hope not for your sake of bad runs with the X2, try Button Savior. That will fix the clicking
well just got off the phone with probably the most stubborn customer service rep ever. I think at one point he actually cussed ME out. looks like ill be calling back tomorrow for round two.
dets34 said:
bare with me
Okay i'm extremely fed up. I have had my DX2 for less than a year and I am now just returning my 4th DX2 (will be a total of 5 dx2s) this week for software/hardware related problems. None of this has to do with flashing roms either because the first 3 and possibly the forth i never flashed a single rom. ( mainly because i was to scared)
so here is my question:
in this post http://forum.xda-developers.com/showthread.php?t=1586153, litetaker explains the process of receiving a phone upgrade after i believe 2 replacements. IM ON MY 5th!!
I would think that they would have mentioned something about receiving a phone upgrade after my 2nd replacement. But it doesn't surprise me that they wouldn't want to give out a free phone after all the news about Verizon no longer offering the unlimited data plan and bottle necking 3g users.
anyways,
can anyone confirm that it is an option to receive and upgraded phone at no extra cost me after 2 replacement phones?
Click to expand...
Click to collapse
Hi, I already talked to ya on my other thread you referred to but this is for the benefit of all...
YES! It appears to be a policy on Verizon's side to offer a different model after two replacements of the same if the customer is still unsatisfied. The lady who answered the call and told me the following:
"You haven't reached the threshold where you will be eligible for a different phone. You need to request 2 replacements, so far you only requested one"
However, Verizon will not actively suggest that, unless you get a super nice and sympathetic rep. You must mention it to them and then they will look into it and say, "alright, what would you like!" It worked for me, and several others. And as per the PMs I received from the OP, it seems to be working for him too, who is currently on a customer service call!
So, happy replacing-your-phone-with-a-different-one-and-not-letting-verizon-rip-you-off-ing! (Holy smokes Batman, this concatenated word has 81 characters! )
Cheers!
P.S: I will never "bare" with you. Now matter how nice a person you are, I am NOT getting naked and funky with a dude... If, on the other hand, you are a dudette, then by all means, lets bare together!
litetaker said:
Hi, I already talked to ya on my other thread you referred to but this is for the benefit of all...
YES! It appears to be a policy on Verizon's side to offer a different model after two replacements of the same if the customer is still unsatisfied. The lady who answered the call and told me the following:
"You haven't reached the threshold where you will be eligible for a different phone. You need to request 2 replacements, so far you only requested one"
However, Verizon will not actively suggest that, unless you get a super nice and sympathetic rep. You must mention it to them and then they will look into it and say, "alright, what would you like!" It worked for me, and several others. And as per the PMs I received from the OP, it seems to be working for him too, who is currently on a customer service call!
So, happy replacing-your-phone-with-a-different-one-and-not-letting-verizon-rip-you-off-ing! (Holy smokes Batman, this concatenated word has 81 characters! )
Cheers!
P.S: I will never "bare" with you. Now matter how nice a person you are, I am NOT getting naked and funky with a dude... If, on the other hand, you are a dudette, then by all means, lets bare together!
Click to expand...
Click to collapse
well i have the option of getting the droid inc 2 however im on the fence about what to do. im elibible for an upgrade feb of 2013 so maybe i just get the droid inc for the hell of it and then get a better phone in half a year?
dets34 said:
well i have the option of getting the droid inc 2 however im on the fence about what to do. im elibible for an upgrade feb of 2013 so maybe i just get the droid inc for the hell of it and then get a better phone in half a year?
Click to expand...
Click to collapse
You can always choose the Dinc2 as it doesn't effect your current upgrade date OR your contract...
litetaker said:
You can always choose the Dinc2 as it doesn't effect your current upgrade date OR your contract...
Click to expand...
Click to collapse
i just saw some of the bench mark scores for some of the inc 2 roms...... more than double my x2..... and the amount of roms that are avalible ...... i think the droid inc 2 is looking alot brighter.
how hard was flashing roms on the inc 2. herd it kinda sucks to get used to but after that its easy?
and also whats the battery number seeing as how i have to buy a back and a battery.
reply fail..... didnt mean to reply
dets34 said:
i just saw some of the bench mark scores for some of the inc 2 roms...... more than double my x2..... and the amount of roms that are avalible ...... i think the droid inc 2 is looking alot brighter.
how hard was flashing roms on the inc 2. herd it kinda sucks to get used to but after that its easy?
and also whats the battery number seeing as how i have to buy a back and a battery.
Click to expand...
Click to collapse
Shouldn't be too hard to search for.
Or ask in their forums?
Sent from my stupid smartphone
If this question has been answered, please point me in the proper direction.
Say i wasn't liking the Amaze anymore and wanted to have it warranty exchanged. what other phones are available that would be given to me if i wanted to exchange it? What would i have to tell the CSR over the phone so that they'd be willing to give me a different device?
Reason: I'm sick of the lack of support HTC is giving to devs here. and i dont like that whole "can't charge to 100 percent and stay on the charger" nonsense.
So Tmobile representatives, can you help me out?
JonathanBarca10 said:
If this question has been answered, please point me in the proper direction.
Say i wasn't liking the Amaze anymore and wanted to have it warranty exchanged. what other phones are available that would be given to me if i wanted to exchange it? What would i have to tell the CSR over the phone so that they'd be willing to give me a different device?
Reason: I'm sick of the lack of support HTC is giving to devs here. and i dont like that whole "can't charge to 100 percent and stay on the charger" nonsense.
So Tmobile representatives, can you help me out?
Click to expand...
Click to collapse
Im not a t-mobile rep but ill throw in my 2 cents. I "used" to be a sprint rep, so when i call t-mobile, i try to say any of the things i know usually works. My family has been with t-mobile for about 17 years. They tend to give me better deal..not always. I recommend saying the word dissatisfied a few times. I also was ready to trade in my Amaze, only because i wanted to try out the nexus and i was to chicken sh*t to root any of my phones. Hasoons Tool and the easy as pie instructions in the dev forum changed my mind. They offered me crap phones, would only exchange amaze for amaze or something that was atleast 1 generation older. They said after they have replaced my Amaze 3 total times, might they consider trading it for something that is equivalent or nicer. One S basically. If you fail on the first call, call again. There is always a rep willing to do anything to get u off the phone, be it they are anxious or dont know what your doing so they tell u YES we can do it. Be polite but constant pressure. Good Luck.
I agree with death4u, I always say that I'm just not happy and stay calm. Honestly, that phrase has worked a lot. You just don't put the blame on them, especially the person you're talking to, and tell them you're not happy. I even asked them how they can make me happy, haha. That's how I got the amaze from the mt4g for free after having the mt4g for only a year. She apologized to me a bunch and offered me any phone they had.
I've been debating calling in to get a replacement, but I don't like any of their phones. I'm kinda bummed by the lack of drivers from HTC but mostly the headphone jack is crap for me. I can't put my phone in my pants pocket or workout with it without the headphones coming unplugged...it's getting old.
Sent from my HTC_Amaze_4G using Tapatalk 2
Thanks for the quick answers. I am definitely always polite when calling, im just curious.
Hoping to get a current tmobile rep in here to help me out to give me their POV
You can do multiple exchanges. They'll just offer you a Sensation or a Galaxy Blaze 4G
hasoon2000 said:
You can do multiple exchanges. They'll just offer you a Sensation or a Galaxy Blaze 4G
Click to expand...
Click to collapse
I completely agree with Hasoon. I go on to the Tmo Amaze forum many times daily and can tell you now that only one person has reported getting a SGS3 in an exchange. All others have been given refurbished Amazes (many times getting another phone with the exact same problem.) Only after several Amaze exchanges do they offer the customer the Sensation. I guess the bright side is that it was reported that the Sensation was taken off the EOL list.
So the SGSII is no longer an option? Cause i would take that.
JonathanBarca10 said:
So the SGSII is no longer an option? Cause i would take that.
Click to expand...
Click to collapse
The S2 may be an option...I'm not sure. Haven't read any post saying that is what they got. Based on what I have read....I guess that depends on your gift of gab. One person got them to give him an S3 all other the Sensation. I can only say that it is very difficult to get another phone in general. There are others that are taking their fight to the BBB and FCC.
https://www.bbb.org/consumer-complaints/file-a-complaint/nature-of-complaint/
http://esupport.fcc.gov/complaints.htm
I haven't gone that route. I would find it hard to to accept an inferior phone. The Amaze is an awesome phone under the hood. My only problems are the 8-10 Bluetooth range (that I get.) And sound quality when video recording in a semi-loud environment. (Recording a live band is terrible.) I have been hoping that another OTA would address the problems. The BT problem got much better with the ICS update. Before ICS, my BT range was 1-2 Ft. So it's hard for me to just believe that the problem is the hardware. The problem appears to be larger than Tmo and HTC want to admit...but not large enough to care about.
Thanks again for the reply. And this reeks of the same problem the Sidekick 4g had...both samsung and tmobile were damn well aware of the awful software problems with that phone, but didnt care to do anything.
JonathanBarca10 said:
Thanks again for the reply. And this reeks of the same problem the Sidekick 4g had...both samsung and tmobile were damn well aware of the awful software problems with that phone, but didnt care to do anything.
Click to expand...
Click to collapse
My daughter has the Sidekick and she told me she has to do a battery pull at least once a day if not more... problem is she cracked the screen so we can't do a warranty exchange
They gave me a brand new HTC one s after getting 4 warranty replacements. I'm glad I got rid of this phone. Too many problems :/.
Sent from my HTC VLE_U using xda app-developers app
rubyman94 said:
They gave me a brand new HTC one s after getting 4 warranty replacements. I'm glad I got rid of this phone. Too many problems :/.
Sent from my HTC VLE_U using xda app-developers app
Click to expand...
Click to collapse
Oh man, thats a **** ton of replacements. And how long did it take to do that?
And to the one with the daughter with the sk4g...yes, battery pulls were WAY too common with that device. Just too much going on for a device that was uniquely put together, such as the jump button.
Big pain in the ass, really.
JonathanBarca10 said:
Oh man, thats a **** ton of replacements. And how long did it take to do that?
And to the one with the daughter with the sk4g...yes, battery pulls were WAY too common with that device. Just too much going on for a device that was uniquely put together, such as the jump button.
Big pain in the ass, really.
Click to expand...
Click to collapse
So how did it go if you don't mind me asking? I was thinking about doing the exact same thing. I don't think multiple exchanges really matter, I got the amaze from my first warranty exchange from the Sensation, i simply asked what alternate options there were cause I heard people were receiving Amazes as an option.
supraman89 said:
So how did it go if you don't mind me asking? I was thinking about doing the exact same thing. I don't think multiple exchanges really matter, I got the amaze from my first warranty exchange from the Sensation, i simply asked what alternate options there were cause I heard people were receiving Amazes as an option.
Click to expand...
Click to collapse
to be honest i haven't done it yet. my little sister is using it now, since she needed a phone.
she likes the SII better though...thinner and lighter for her. you know how girls can be! so i may still call, its a matter of whether or not she's willing to sort of stick it out with this phone or not.
JonathanBarca10 said:
to be honest i haven't done it yet. my little sister is using it now, since she needed a phone.
she likes the SII better though...thinner and lighter for her. you know how girls can be! so i may still call, its a matter of whether or not she's willing to sort of stick it out with this phone or not.
Click to expand...
Click to collapse
well thats cool, I factory reset my amaze to see if it fixes my issues (autobrightness, screen sometimes wont power on)
Not speaking about all reps. But most if not all I have encountered dont know
Sh0t. I call them about carrier billing. It is not working for me for some reason. They first want to check my imei/meid to see if my device and line support it. I am put on hold for 5 minutes and they come back stating they cant find a way for me to access these items. I tell them either on back under battery or in about phone under settings. They so OK, then ask me to read it. We proceed to featuers blocked on my line. They say the only thing blocked is the MBBN. I ask if that will block billing and he says I honestly dont know. I then ask him if I need to contact the FCC. He then asks "What is a FCC?" I say really... so then I have to explain to him what that is. Subject never gets resolved. Moral of this story, might not want to look to VZW for certain support info. Anyone else ever encounter a problem like this with VZW support.
Sent from my rooted Verizon Galaxy Note 2. FU Verizon and all tour BS you throw around.
ihavenewnike said:
Not speaking about all reps. But most if not all I have encountered dont know
Sh0t. I call them about carrier billing. It is not working for me for some reason. They first want to check my imei/meid to see if my device and line support it. I am put on hold for 5 minutes and they come back stating they cant find a way for me to access these items. I tell them either on back under battery or in about phone under settings. They so OK, then ask me to read it. We proceed to featuers blocked on my line. They say the only thing blocked is the MBBN. I ask if that will block billing and he says I honestly dont know. I then ask him if I need to contact the FCC. He then asks "What is a FCC?" I say really... so then I have to explain to him what that is. Subject never gets resolved. Moral of this story, might not want to look to VZW for certain support info. Anyone else ever encounter a problem like this with VZW support.
Sent from my rooted Verizon Galaxy Note 2. FU Verizon and all tour BS you throw around.
Click to expand...
Click to collapse
All the time. In store I had a rep tell me that their verizon intuition had "way better" the specs then the note 2. I loled
I think I would have had a natural reflex and slapped them
Sent from my rooted Verizon Galaxy Note 2. FU Verizon and all tour BS you throw around.
A lot of techie stores are like this. The people working there know sqwak and then like to give people that do know stuff dirty looks. Whenever I'm in a Best Buy with my dad and a rep comes over we tell them we're fine and my dad always makes a joke like "I'm fine with him, he knows everything." The reps just glare me down. Most of them stand next to the info tag and read directly from it to the customer they're helping which is pretty sad.
They give jobs to 20 year olds that still say "axe" instead of "ask," use other slang/ghetto speak, and don't know the difference between two TVs besides one is LG and LCD the other is Sony and LED, but don't accept the 17 year old that goes to a prestigious high school in the area and who's resume shows tech experience.
SwiftLegend said:
A lot of techie stores are like this. The people working there know sqwak and then like to give people that do know stuff dirty looks. Whenever I'm in a Best Buy with my dad and a rep comes over we tell them we're fine and my dad always makes a joke like "I'm fine with him, he knows everything." The reps just glare me down. Most of them stand next to the info tag and read directly from it to the customer they're helping which is pretty sad.
They give jobs to 20 year olds that still say "axe" instead of "ask," use other slang/ghetto speak, and don't know the difference between two TVs besides one is LG and LCD the other is Sony and LED, but don't accept the 17 year old that goes to a prestigious high school in the area and who's resume shows tech experience.
Click to expand...
Click to collapse
Any sales experience? Pretty sure 6 months is required. I applied with 1 year of sales and IT experience and said no after they wanted to make me a cashier.
Best Buy is terrible anyway. I ordered the Collector's Edition of Diablo 3 at a store that was closing (found out 3 weeks after I ordered) and got an email that I needed to call them to change the store or ship it to my house. I called them 5 times and opened 2 cases. They couldn't get it changed or shipped to my house because of a glitch it the system. 2 days before the game came out they said they would "send it to the correct department for viewing" and yeah... never got it.
Verizon is terrible about knowing about their phones (in or out of the store). When I bought my Thunderbolt, the first rep said I didn't have a discounted upgrade (literally saw it on her little tablet thing that I did) so I went to the next rep and he didn't know how much internal storage their was. Needless to say, I've ordered online since then.
SwiftLegend said:
A lot of techie stores are like this. The people working there know sqwak and then like to give people that do know stuff dirty looks. Whenever I'm in a Best Buy with my dad and a rep comes over we tell them we're fine and my dad always makes a joke like "I'm fine with him, he knows everything." The reps just glare me down. Most of them stand next to the info tag and read directly from it to the customer they're helping which is pretty sad.
They give jobs to 20 year olds that still say "axe" instead of "ask," use other slang/ghetto speak, and don't know the difference between two TVs besides one is LG and LCD the other is Sony and LED, but don't accept the 17 year old that goes to a prestigious high school in the area and who's resume shows tech experience.
Click to expand...
Click to collapse
A friend of mine works at the Target Mobile kiosk; he literally knows crap-all about phones, owns an old smartphone he's never turned on, and whenever I'm there talking to him, I end up telling the customers more about the phones they look at than he does. Which is why I work in a car wash, and he tries to sell people tech he doesn't understand. It's practically a joke by now.
Did you really pull the FCC card because of an account snafu?
That makes you as ridiculous as the rep.
adrynalyne said:
Did you really pull the FCC card because of an account snafu?
That makes you as ridiculous as the rep.
Click to expand...
Click to collapse
That's about what i was thinking.
A lot depends on the customers attitude.
A buddy of my Son's works at BestBuy. He and all his coworkers are great guys.
I stop in there all the time to shoot the breeze with those guys.
As long as you don't go in there with a "know it all" attitude, I find the BB guys are all helpful & a pleasure to talk to.
Some of them are tech geeks & others are not so knowledgeable but they don't pay sh!t so that's understandable.
I have had some great tech B.S. sessions concerning ROMs, locked bootloaders etc with these guys.
---------- Post added at 10:50 AM ---------- Previous post was at 10:48 AM ----------
adrynalyne said:
Did you really pull the FCC card because of an account snafu?
That makes you as ridiculous as the rep.
Click to expand...
Click to collapse
No kidding.
jmorton10 said:
A lot depends on the customers attitude.
A buddy of my Son's works at BestBuy. He and all his coworkers are great guys.
I stop in there all the time to shoot the breeze with those guys.
As long as you don't go in there with a "know it all" attitude, I find the BB guys are all helpful & a pleasure to talk to.
Some of them are tech geeks & others are not so knowledgeable but they don't pay sh!t so that's understandable.
I have had some great tech B.S. sessions concerning ROMs, locked bootloaders etc with these guys.
---------- Post added at 10:50 AM ---------- Previous post was at 10:48 AM ----------
No kidding.
Click to expand...
Click to collapse
You are right about attitude as well. When I exchanged my DNA for my Note II, I could have berated and slammed the rep working with me that was telling me that KLP source was online, but instead I just lightly conversed with him and ignored it.
As a result, I was in and out quickly without any troubles.
Be careful how you treat people who are in a position to screw you. He could have easily nixed my unlimited data because I was getting in through a loophole.
About 10 years ago I worked for MS doing tech support. If a customer was a douche to me (or acted like a know it all), the resolution immediately became format and reinstall the OS. If they hung up on me, I put it in the notes and as a senior tech, others listened to me. However, if you were acting decent and respectful, I would fix your OS without reinstalling it and potentially losing data.
SwiftLegend said:
They give jobs to 20 year olds that still say "axe" instead of "ask," use other slang/ghetto speak, and don't know the difference between two TVs besides one is LG and LCD the other is Sony and LED, but don't accept the 17 year old that goes to a prestigious high school in the area and who's resume shows tech experience.
Click to expand...
Click to collapse
Technically they are both LCDs, just with different backlighting.
adrynalyne said:
About 10 years ago I worked for MS doing tech support. If a customer was a douche to me (or acted like a know it all), the resolution immediately became format and reinstall the OS. If they hung up on me, I put it in the notes and as a senior tech, others listened to me. However, if you were acting decent and respectful, I would fix your OS without reinstalling it and potentially losing data.
Click to expand...
Click to collapse
LOL, I can relate to that.
A number of years ago I did some tech support for HP Pavilion desktops.
Same thing, if the customer was a douche I would simply tell them the only fix was to run the recovery disc which was the same thing as a format and OS reinstall.
Some of the customers where great however and with them I occasionally spent hours on the phone with them, walking a novice through basic PC troubleshooting etc.
mutelight said:
Technically they are both LCDs, just with different backlighting.
Click to expand...
Click to collapse
And they probably wouldn't know that
Lol. Was all part of it. He didnt know anything else. In all reality was a test. No lie did it on purpose
Sent from my rooted Verizon Galaxy Note 2. FU Verizon and all tour BS you throw around.
I work at a store and me and one other guy knows what we're talking about...so yeah you get about a 5 percent chance of the reps knowing anything, but as a guy said before me it's easier to be nice to the rep and probably get what you want than to be a Douche and end up getting nothing and possibly losing something.
Sent from my SCH-I605 using Tapatalk 2
No offense to anyone, but if you know enough to be here at XDA there should be no reason to step foot inside a store or call tech support. I buy all my gear online and If I call tech its because I already know it's gonna be a warranty replacement. I do the little song and dance on the phone, and a couple days later the phone shows up.
Sent from my SCH-I605 using Tapatalk 2
I wasnt mean.
Sent from my rooted Verizon Galaxy Note 2. FU Verizon and all tour BS you throw around.
Yep, I really don't get the folks trying to buy stuff in stores or calling tech support. It's literally just someone reading a screen, there is no such thing as tech info you can't find yourself online and quicker than tech support. Sad but true.
Sent from my SCH-I605 using xda premium
The moral of this story is:
Be nice to the guys at the store or on the phone. They make less than you do, and they have to deal with a hundred people just like you every day. They don't owe you anything but if you're cool they'll help you out. Oddly enough this is a lesson which can be applied to human interactions everywhere in your life.
SJUnion said:
No offense to anyone, but if you know enough to be here at XDA there should be no reason to step foot inside a store or call tech support. I buy all my gear online and If I call tech its because I already know it's gonna be a warranty replacement. I do the little song and dance on the phone, and a couple days later the phone shows up.
Sent from my SCH-I605 using Tapatalk 2
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All you have to know to be here at XDA is how to read and follow a simple sign up. Not that special.
mr_schticker said:
Yep, I really don't get the folks trying to buy stuff in stores or calling tech support. It's literally just someone reading a screen, there is no such thing as tech info you can't find yourself online and quicker than tech support. Sad but true.
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Click to collapse
Most tech supports have a database of issues that have occurred in the past and how to fix them (not found on Google). There are also things that can happen that is beyond the user's control. I didn't get a delivery notice from Verizon for my Note 2 so I called them and found out there was a bug in the system and we had to resubmit it. If I had your way of thinking on the matter I would have never got my phone.
Just because many people here at XDA don't need tech support, doesn't mean the majority of people don't. You can see this in most mod/ROM threads. Lots of people ask questions because they have issues and the communuty helps them out (basically tech support). I work in IT and some people don't know anything about electronics eventhough they work with them everyday.
Not trying to attack you guys or anything, just trying to bring the real world to a tech forum since I help them every day.
Sent from my Xposed Beans Note 2