Unable to get past Setup screen - Barnes & Noble Nook Tablet

I rooted my device before going through the setup process on the nook tablet. After completing the root, every time the tablet boots, it brings me right back to the setup process. Is this expected behavior? Every time I go through the process, it gives me an error when logging in with my B&N account. I'm officially perplexed.

I've had my NT for a little while now, but iirc, you are supposed to register first, and then root. I'm assuming you found some way to skip the "OOBE" (Out Of Box Experience) initially then? Because without circumventing that, I believe you are required to fill it out before proceeding with anything. I did circumvent it once, just to see what would happen; I think the only thing it affected was my ability to access the B&N book store (probably B&N Market as well, but who uses that? lol). Since I thought I might still use the book store, I did a factory reset, registered, then rooted and went along about my business. Once you skip the OOBE, I think you may have to reset if you want to fill it out again, but then again I seem to recall maybe seeing a way to access OOBE from some hidden menu (although I can't remember where now, and a quick look in Nook Color Tools didn't seem to turn up anything).
So anyway, getting around to the part of your question about it bringing up the OOBE at every boot, NO, I don't recall that behavior at all from the time I had circumvented it, but then again, now that I think about it, it could just be because I didn't reboot during that time? And I don't think I stayed that way very long before just deciding to reset.
So if it's annoying you that much, I would say to do a factory reset, register, then re-root, etc. Of course if you have a lot of time into setting up your NT to your liking, this may not be acceptable. Another alternative would be to wait until CM7 comes out (should be only a few weeks now, but don't quote me on that, lol) and then wipe and install CM7 at that time.
Edit: right after posting, I found some info here that may be helpful: [Q] Reregistration? BN - not skip

Thanks TRS-80 for the insight, seems like I've hit a wall as a factory reset still leads me to the same error when hit with the set up process. I'll have to bring it in to BN and get a replacement today.

Related

[Q] com.google.process.gapps crashes

Hi everyone. It's been two days since the process com.google.process.gapps has started crashing, "stopping unexpectedly" whenever i use the browser on my tab.
Reading the error report, it seems (not 100% sure about that) this is somehow related to the bookmarks sync with Chrome, but i can't find a way to disable this.
Has anyone exprerienced the same issue? Any known solution? Thanks
Go to settings > accounts and sync, click on your account then uncheck everything, then manually sync everything one by one to see what is causing the error.
Then go to manage apps and clear the cache of all the problem apps and re-sync them once you're done. It might take a few tries but it should take care of that error.
I'll try that as soon as possible, thanks!
browser sync was causing this for me
I believe that bookmarks sync no long works with galaxy tab. Google changed something on their end that should have worked fine(it still works on the xoom, transformer, etc.) but since samsung changed a bunch of stuff for no apparent reason, it is now broken. samsung is so stupid sometimes..
So you're basically suggesting that bookmarks sync should stay off to avoid problems like that?
well I don't really know. I never used bookmark sync in the first place. I'm just going by what is said in this article.
http://www.zdnet.com/blog/perlow/br...gle-or-the-oems/17840?tag=mantle_skin;content
It turns out that at some point Google started making some changes to the backend systems that handle Google’s user account data. There’s nothing wrong with them doing this; it happens all the time. In fact, no other Android 3.1 tablets had any issues at all with the changes, and their bookmark sync continued to work without a blip on the radar.
Not Samsung, however... I did some digging around the internet, and it’s become somewhat well-known amongst Android developers that Samsung actually modifies core source code in the Android operating system that handles communicating with Google’s backend data services.
Click to expand...
Click to collapse
Well, that's a pity. I had just started to think it was a useful tool to keep track of unread web pages between work, home and outside...
Let's hope Samsung somehow fixes that.
PS: disabling bookmarks sync actually stops the process from crashing, I think I've solved (if we could really say so...) the issue. Thanks to all!
Thanks, disabling auto sync for browser has stopped the error. Samsung developers need to fix this - I can't auto sync my gmail
What am I missing here?
Ok be prepared, this post may be rather long winded however I will try my best to prevent that. I have a Tmobile G2x I purchased on launch date. Ive not attempted to Root, change roms, or anything of the sort. (as much as I always wanted to, I always felt that my skills were not good enough to attempt these ideas no matter how easy they may seem. I just did not want to be the cause of screwing up my phone that I paid dearly for)
So I have a friend who claims to be the master (of disaster so it turns out) of rooting androids and such. He stops by my house just to hang out and eventualy convinces me to let him root my phone and install CM7. Within a few minutes the phone was rooted (super1click) and was running CM7 release candidate. (I really dont know what all these things truly are but I drilled him for answers once he jacked up my phone and left me with a half-bricked phone) So he installed Rom manager and convinced me to upgrade to the premium version via marketplace so I did. He was then showing me how easy it was to flash new roms at the touch of a few buttons. He put on some other rom which looked like CM7 but claimed to have extra tweaks. It worked fine. A few minutes later he put on some Faux Rom which gave a boot up screen like my old Nexus One did. (Multicolored X) It seemed to work fine as well. Then he said lets check out the nightly CM7 Rom so he put it on. (however I dont think it ever actually put CM7 back on.-still on Faux?) Thats when things got crazy.
Now I get the com.google.process.gapps force close message all the time. He tried to fix it for 4 hours and finally gave up. Here is what I know he/we tried: After searching the internet for hours we tried everyone elses ideas. Clearing calenders cashes, un syncing, etc. We did about 40 factory resets. We have tried to install my backup (which was from BEFORE he even touched my phone) and upon holding both volume rockers and plugging in USB (no battery installed) and it still does nothing. Windows recognizes device but phone screen stays black. Tried Debug mode while doing this as well. If we hold the volume down button and power the little install bar comes on the screen and it does its thing (whatever that is) and goes right back to the way it was. I keep getting the gapps message all the time. After factory reset I cant even type in my gmail address to start the initial setup of the phone. The force close keeps cutting me off. If I type fast, I can sync the account but I cant use market whatsoever. Tried installing Rom manager to re-flash but just sticks at starting download and gapps pops up again.
My son is starting school tomorrow and he has a medical condition. I NEED this phone to communicate with the school nurse via emails and such. As of now I can only text, call, or surf web all while dodging force closes. If ANYONE out there can please help me get my phone back to normal Id greatly appreciate it. Im sure its something easy but as I said before, Im not good at this thing and thats why I never attempted it myself. Your welcome to submit answers here or PM me your phone # if you want to walk me through it on the phone. (I have a landline phone to talk to you on) Thanks in advance for everyones time and Im sorry this ended up being so long.
Hello,
Based on your post, I would suggest that you search your phone's development forum on XDA for a compatable clockwork recovery mod which will install a custom recovery on your phone. The thread will give you instructions on how to do so and how to enter recovery mode.
You can then enter the 'Backup and Restore' part of the recovery and restore your backup manually without using ROM manager. If this doesn't work, I would suggest that you then download the ROM of your choice and install it from the clockwork recovery. Make sure you clear user data and wipe the cache before you install.
Any fix yet? This is really annoying me as I rely on my bookmarks tremendously.
try this:
Open stock browser and under settings choose clear cache and deletehistory

First bricked device? (kind of)

Well, I posted about this in another thread but figured I would post here to get more exposure.
So, here is the issue. I rooted my NT and renamed the LatinIME.apk to LatinIME.apk1 so I can move my swiftkey apk (which I was going to rename LatinIME.apk). Of course, I had a blonde moment and renamed the built in APK before renaming the swiftkey apk and I lost the keyboard. No big deal right? Just reset device. So, I reset by going into settings and doing the reset/deregister device. Got back into the set up....still no keyboard. So I tried a hard key reset (n and power) and still no keyboard.
It appears that, when doing a reset, the device wipes all data but does not actually RESET the OS through any recovery type process.
Question........any ideas? I can't get adb obviously because I have lost debugging.
Curious if there might be anyway to boot the device differently to access shell or something. Hopefully someone has an idea, I have to wait tell monday to replace it if it comes to that
what about installing nook color tools then you can get back to the development menu. enable usb debugging and take care of the rest with adb.
Drewmungus said:
what about installing nook color tools then you can get back to the development menu. enable usb debugging and take care of the rest with adb.
Click to expand...
Click to collapse
As I understand it. Nook color tools is an apk...which I cannot install due to not being able to get past the B&N account login screen. Can't get past that without a keyboard
I'm in a similar boat. Was trying to get the market working following the thread on the other page, and I copied the entire apps folder over my existing one (why I didn't backup the old one!) Now I have no keyboard either, and I'm getting constant force closes!
Maybe someone could post an un-modified system folder?
Try a failed 8 boots, turn on, after black N screen hold power until screen turns off and repeat 8 times.
^. After a certain amount of failed boots the nook will default into a total factory reset. Witnessed it earlier today when after installing Chainfire the NT went into a a boot-loop. Then automatically reset itself.
Worth a shot.
Well, I tried 8 failed boots, and it didn't re-image. I then peeked in the rom/devconf/ folder and there's no "bootcnt" file?
*edit* Got it to work. Took 10 times.
Ok, so I kept trying to boot which resulted in it eventually giving me a screen saying "please reboot your device. If the error continues contact customer support or goto nook.com/tablet/support". The website was no help. Took it to a store, they called customer support and got confused. Customer support told them to replace it. So they did...I didn't even have to give back my charger...so now I have an extra!
Returns
I really hope B&N Customer Support figures out it would be a heck of a lot cheaper to let us run our own image off an SD card, and not have to deal with all the customer support calls and returns.
Unfortunately - they are much more likely to yell Warranty Violation and refuse to do anything...
Would it have been possible to mount the device and access it from Ubuntu and then just renaime the file?
Got mine to re-image. Re-rooted and market installed. I'm happy again!
Sent from my BNTV250 using Tapatalk
Details please. How did you do it?
You power down, then power back on. As soon as the white screen comes up (with the "n" on it) hold down the power button until it powers down again. Do this ten times in a row and it will automatically start the re-image. If at any time the boot animation starts up you have to start over.
Sent from my BNTV250 using Tapatalk
tonyp22 said:
Would it have been possible to mount the device and access it from Ubuntu and then just renaime the file?
Click to expand...
Click to collapse
For the particular issue I was having...no. Since I reset the device I was not able to get past the B&N login screen and therefor had no access to the /system/app folder. Although, it seems that some people are having success with the re-image process. I think mine was trying to re-image but something was corrupt and caused my to have worse issues that resulted in nothing but replacement.

My Rooted 8GB Nook Journey and Kudos to jichauan89.

Here are my thoughts on the Nook Tablet and my rooting process. I try to write to be as friendly as possible for the newbies to rooting devices. This is really just a reflection of my experience with the device and my rooting effort thus far .
If money is no issue, by all means go with the 16GB. But if you really want the best bang for the buck, go with the new 8GB version over the 16. The main difference is the RAM but since we are not talking about a true multitasking device, the extra RAM does little. Even if you root and hack and upgrade and tweak the hell out of it, you'll never really do more than one thing at a time on the device itself so 512MB is usually plenty. I have found that the Nook is the perfect companion device (for references and reading) to go with my netbook (which is the pefect portable productivity device) and my rooted android cell (universal connectivity device with tether hack). Those three things working in tandum mean that I can get online anytime, anywhere, and work comfortably. Now, if I can just find an Android phone that has a battery that lasts for more than 4 hours with the wi-fi/tethering/mobile hostpot turned on.
I have successfully used jichauan89's Root for Nook Tablet 8GB (w/ Android Market) root method number 1 (the SD image). Thank you jichauan89! It was easy and worked great the first time. His procedure...
http://forum.xda-developers.com/showthread.php?t=1529553
Here was my specific procedure and thoughts.
Prior to the attempt. Make sure that the device has plenty of battery power or is plugged in the wall adapter. This is a good practice for all rooting/hacking attempts on these types of devices, including cell phones and media players. I backed up the data on my SD card by simply copying all the files to a folder on my netbook's desktop.
Used Sandisk 8GB microSDHC card I had in my old Samsung Captivate. I used the SC card adapter it came with orginally to insert it into the built in SD Card reader in my Windows XP netbook.
Downloaded the SD card image from exactly where jichauan89 described.
Used Win32DiskImage.exe to format and write the image to the SD card. Worked without error. I used the safely remove hardware option in Windows to disconnect the hardware before removing the card from the reader.
Powered off the Nook Tablet 8GB.
Inserted the freshly formatted and imaged SD card into the Nook.
Held the power in until it powered on.
Saw a cardboard box. It reminded me of Amazon's frustration-free packaging.
Waited.
Saw the "Read Forever" Nook logo.
Waited exactly 3 minutes.
Held the power button in until the powered off.
Removed the SD card and set it aside. It's mission is complete.
Held the power button in until it powered on.
Routine booting began.
Upon boot completion, I clicked the n button and selected "search". I searched for "market". It found the Android Market. Don't look for "play". The hack itself uses an old version of the market that will upgrade itself to Google Play after you run it (as long as you are connected to WiFi).
At this point, your device is rooted successfully. Anything else you do is really just gravy. I suggest doing the NT Hidden Settings to allow sideloading and I also suggesting doing the hack to stop updates so that you get to keep all your hard (not really) rooting working in tact if and when B&N rolls out 1.4.3 of the Nook's firmware. Here are the additional steps that I took, again, this is all thanks to jichauan89's simple instructions and the feedback given in his thread. Also note, when I did have issues, I kept reading the thread rather than jumping the gun and posting my own questions. All the answers were already there...
I installed NT Hidden Settings from the market.
I immediately used the hack to allow 3rd party apps. There was some confusion and error here. I ran it a few times and it didn't appear to do anything, but then I pressed the n button once and a super user screen appeared asking me to give NT Hidden Settings rights, which I allowed. I tried the 3rd party hack a few more times to no avail. I rebooted the device and tried and tried and it wasn't working and the check mark on the previous screen for allowing Uknown Sources simply seemed to uncheck itself. I was watching the new episode of South Park on TV and at one point I reran the hack for about the 300th time it felt, a message came up that the app had been given SU rights, and I moved my attention to South Park for several minutes. When my eyes came back to the Nook, I checked the Unknown sources setting again, and it was checked, all by itslef. Lesson, I believe that the 3rd party app hack takes a few minutes to actually do anything after it is granted SU rights but doesn't give any notification that it is successful (or I missed it while grandma was trying to make Butters eat a urinal cake). I believe the app checks the Unknown Sources box itself as a part of its script and all the other times I had run the hack, I was just being impatient. After several reboots, the check now stays.
I then ran the NT Hidden Settings hack to keep updates from being installed. I was notified almost immediately that the installation was successful.
I then installed Go Launcher and HomeCatcher. I got Homecatcher from an XDA forum post and not from the Android Market. After running HomeCatcher, I clicked the n button and selected home and I was prompted to choose between a little andorid guy and the stock nook launcher. I made sure that put a check in the box to make this decision default (which i kind of wish i didn't, but it should be easily undone) and then selected the Andorid icon. Now whenever I select home, it goes to the Go Launcher app, awesome.
I also immediately installed File Expert and Titanium Backup and everything seems to work perfectly.
I then installed the Amazon App Market from Amazon.com in the Nook's stock browser. Every app from their seems to fail and says "SD card required" or some such thing. I am assuming that if I put the SD card back in everthing would work fine, but I'm not sure why this is an issue. Shouldn't it be able to use the Nook Tablet's internal memory? I'll keep testing.
The only thing I'm thinking about now is that I want to find the fastest way to switch back and forth between the stock B&N launcher and Go Launcher. I like B&N's ecosystem, even though it is limited, but I enjoy the advantages I get from walking in the store and getting to read books and even though the user interface of their digital store is one of the dumbest things I have ever seen, I find myself wanting to us it because I support Barnes & Noble a lot and wish them the best. I do, however, wish they would listen to all of us who are *****ing about their Market's limitations and ridiculous pricing and either treat the device more like a tablet like the name implies. But I'm preaching to the choir, right?
Try installing adw launcher, it should break the default status of go launcher, I'm not positive if there is a way to disable it other than that.
Sent from my Nook Tablet using XDA
You can actually go into the application settings and clear the cache and clear the defaults for HomeCatcher and then do a force stop. Run it again in the app drawer and the next time you click the n button it will ask wich launcher to run again. I made sure I didn't select the default action checkbox this time. Now everytime i hit n, it asks which launcher I want to use. I like it! Quick access to my wonderful root stuff and just as quick access to to an (essentially) stock Nook environment.
I have read it and did not find anything about pre-requisites. So am I totally safe doing this from a stock 8gb 1.4.2 nook tablet with no prior mods installed?
I understand the risks involved of course.
Piercing Heavens said:
I have read it and did not find anything about pre-requisites. So am I totally safe doing this from a stock 8gb 1.4.2 nook tablet with no prior mods installed?
I understand the risks involved of course.
Click to expand...
Click to collapse
If you're just looking to root, then yes, use the method linked in this thread.
The "N" button
I rooted mine and everything worked fine.
I installed Button Savior and use that when I wanna be in Android tablet mode for going to the home screen and I just leave the Barnes & Noble 'n' as it is so when I press it I can go straight to the B&N look. It's pretty easy.
But this thread has been a great help to me.
Thanks
I followed a very similar procedure and everything worked great the first time, thanks to this board!
Thanks
I wanted to throw a thanks out to you as well.
I read your post as well as jichuan's post before I even tried anything.
The only issue I have had is the "unknown sources" not staying checked.
Like you, I tried and tried to get it to stick, finally looked away for a bit, and poof! Magically it's checked. Maybe patience is indeed a virtue! However, I can not for the life of me get HomeCatcher to install. I am rooted obviously as I was able to download NT Hidden Settings from the Play store. Any ideas, or did I overlook something?
I had a lot of problems with unknown sources but it just happened all by itself
1.4.3
Doesn't seem to be working with 1.4.3. I installed NT Hidden settings and some apps from the play store but they are nowhere to be seen.
THANK YOU!!!!!
Thank you!!! I did this to my NOOK Table and it's working fine!! Thanks!! :laugh:
issue
I'm hoping someone can help me.
I rooted my NT last week (using these tips and tricks) and installed a bunch of stuff on it. And just today I installed the BEATS AUDIO on it and it asked me to reset the device... upon resetting it, it started up like a stock NT and I had to re-register it. Does that mean my device is no longer rooted?
I have an SD card on there and I did a backup using Titanium, but I'm not able to access the apps or get to NT Hidden Settings to download anything. When I navigate the web to the play store I'm able to see that it recognizes some of the apps as installed, but I cannot even download an apk or get anything to download through the play store even though it says a download will begin soon. Also, in the SEARCH option I do not get an option to choose where to search, it's just a general nook search.
I hope this is enough information. I want to try to re-root it but am afraid I might brick it.
PLEASE HELP!
Was your NT running 1.4.2? If so check to see if it's now on 1.4.3 in which case you had an OTA update which un-rooted your tablet.
digixmax said:
Was your NT running 1.4.2? If so check to see if it's now on 1.4.3 in which case you had an OTA update which un-rooted your tablet.
Click to expand...
Click to collapse
still on 1.4.2.
I guess somehow it reset itself and I lost the root. I had to reroot it and use titanium to get most of my files back. So glad I had set up a backup right before I downloaded the app. I ended up deleting the beats installer and just installed Volume+.
I'm still not sure what went wrong.

Need some help with an issue I am having with a Verizon Ellipsis 8.

How's it going, everyone? I just want to apologize ahead of time if this is in the incorrect forum. There's so many to choose from and I didn't see one dedicated to this particular tablet.
I recently acquired a Verizon Ellipsis 8 and the first thing I wanted to do with the device was root it. After trying what must have been 10-15 different methods, I was finally successful at getting the device rooted using a (What I assume to be) Chinese root method called Kingroot. They had support for the tablet and actually got me root access, so I went with it. Shortly after, I installed all my necessary root apks and got the device working in what I would describe as acceptable order. I then began hunting for custom ROMS for the thing, but if there was one thing harder to find for this tablet than root access, it was a custom ROM.
Anyways, I've been living quite happily on rooted stock. I removed all the unnecessary bloatware from the device and everything has been going smoothly, until a few days ago. Verizon pushed out an OTA update and now I am receiving daily prompts from Verizon to update to the latest firmware. Now, this isn't my first rodeo when it comes to dealing with OTA updates, so I began digging around inside my system files to find the update.zip and disable it, as well as remove the different processes that would possibly be spamming this update notification. After several different files given the .bak extension and several different reboots, I felt comfortable that I had taken care of the issue. Hell, I even went so far as to take the same steps on my wife's tablet (She has the same one, rooted in the same fashion), and HER tablet has stopped sending her updates. HOWEVER, even though I have taken all the necessary steps, I still get the same prompt on my tablet at least once a day.
Now, I know for a fact the update files have been disabled, because last night I decided to test the update to see if it would actually go through, but it always results in the same error and the update doesn't apply. But no matter what, the prompt still shows up for me the next morning.
The prompt itself is quite annoying. It takes up the entirety of the screen, disables all other functionality of the tablet and doesn't let me choose other processes, and makes me select one of two options: Either I choose to apply the update, which immediately fails, or I can choose to delay the update to a different time during the day. If I could grab a screenshot, I'd show you guys what it looks like. But, I literally can't do anything on my tablet until after I make that selection, which immediately closes the process. That means I can't freeze the process using TitaniumBackup or something like that. I am helpless to suffer these update prompts every morning.
Now don't get me wrong. I'm not ever going to actually run the update, but the reminder is just such an inconvenience. So, I thought I'd make a post and see if there's anything you guys can think of that might be able to help me find whatever is causing these prompts and get rid of it. I've disabled the update.zip, I've disabled notifications from the Google Play Services, and I've rid myself of all the unnecessary bloatware on my device. I left a few Verizon processes on the tablet that I wasn't 100% sure if they were safe to remove or not, and I've even installed the FOTAKill.apk to see if that would help. The update doesn't work, but the prompt still shows up every morning.
I'd be forever in your guys' debt if you could help me on this one. Thanks for the read, and thanks ahead of time for any help! =D
metalslug53 said:
How's it going, everyone? I just want to apologize ahead of time if this is in the incorrect forum. There's so many to choose from and I didn't see one dedicated to this particular tablet.
I recently acquired a Verizon Ellipsis 8 and the first thing I wanted to do with the device was root it. After trying what must have been 10-15 different methods, I was finally successful at getting the device rooted using a (What I assume to be) Chinese root method called Kingroot. They had support for the tablet and actually got me root access, so I went with it. Shortly after, I installed all my necessary root apks and got the device working in what I would describe as acceptable order. I then began hunting for custom ROMS for the thing, but if there was one thing harder to find for this tablet than root access, it was a custom ROM.
Anyways, I've been living quite happily on rooted stock. I removed all the unnecessary bloatware from the device and everything has been going smoothly, until a few days ago. Verizon pushed out an OTA update and now I am receiving daily prompts from Verizon to update to the latest firmware. Now, this isn't my first rodeo when it comes to dealing with OTA updates, so I began digging around inside my system files to find the update.zip and disable it, as well as remove the different processes that would possibly be spamming this update notification. After several different files given the .bak extension and several different reboots, I felt comfortable that I had taken care of the issue. Hell, I even went so far as to take the same steps on my wife's tablet (She has the same one, rooted in the same fashion), and HER tablet has stopped sending her updates. HOWEVER, even though I have taken all the necessary steps, I still get the same prompt on my tablet at least once a day.
Now, I know for a fact the update files have been disabled, because last night I decided to test the update to see if it would actually go through, but it always results in the same error and the update doesn't apply. But no matter what, the prompt still shows up for me the next morning.
The prompt itself is quite annoying. It takes up the entirety of the screen, disables all other functionality of the tablet and doesn't let me choose other processes, and makes me select one of two options: Either I choose to apply the update, which immediately fails, or I can choose to delay the update to a different time during the day. If I could grab a screenshot, I'd show you guys what it looks like. But, I literally can't do anything on my tablet until after I make that selection, which immediately closes the process. That means I can't freeze the process using TitaniumBackup or something like that. I am helpless to suffer these update prompts every morning.
Now don't get me wrong. I'm not ever going to actually run the update, but the reminder is just such an inconvenience. So, I thought I'd make a post and see if there's anything you guys can think of that might be able to help me find whatever is causing these prompts and get rid of it. I've disabled the update.zip, I've disabled notifications from the Google Play Services, and I've rid myself of all the unnecessary bloatware on my device. I left a few Verizon processes on the tablet that I wasn't 100% sure if they were safe to remove or not, and I've even installed the FOTAKill.apk to see if that would help. The update doesn't work, but the prompt still shows up every morning.
I'd be forever in your guys' debt if you could help me on this one. Thanks for the read, and thanks ahead of time for any help! =D
Click to expand...
Click to collapse
You will need to modify your build.conf to prevent the update screen from prompting you.
Change the build number to something else....
/system/build.prop
Change the build to something like: ro.build.display.id=AKOT49HA
and do the same to the rest of them in the file.

Remove / Reset PIN on Rooted Device?

Hey folks,
OK, I'm just a little bit out of my depth here, so here it goes!
This probably sounds dodgy, but it is what it is: my daughter's phone (rooted HTC Desire 816) appears to have been "hacked" by someone at her school - whether its a prank gone wrong or she's a victim of bullying, we don't know and now we're dealing with the fallout.
By hacked what I mean is that the person or persons have somehow managed to find out my daughter's PIN and have then used it to gain access to her phone. Once in, they have turned off the custom lock screen installed (Hi Locker) and turned on the default lock screen and set a PIN which we don't know. Obviously, we're trying to get back into it without wiping it and don't know how to except for trying all 10,000 combinations!
So yeah, does anyone know how I might be able to go about getting back into the phone quicker than trying all 10,000 combos of PINs!?
Like I said, it is a rooted device; I was the one who initially set the phone up for my daughter. So its running TWRP and through TWRP I've been able to do an 'ADB Pull' request and dump the contents of external_sd and sdcard to my laptop so that at least that much data is preserved. I've also backed up the mmssms.db so that hopefully I can restore these databases if needs be. My daughter would like to not have to wipe the phone as she can't remember what other data (if any) might be lost if we do and I said I would try all other avenues before it gets to that.
Anyhow, I thought I would reach out to the community to find out if there is some way that I might be able to disable the lock screen or at least initiate some sort of backup process from the lock screen that would enable us to reset the lock screen. If not: such is life. But, if there is something that could be done, well, that would just be absolutely fantastic.
Thanks in advance folks for your responses and time.
Kind regard,
Dodgy Bob.
Hi folks,
After a bunch of further digging through random blogs and YouTube videos and whatever else, I happened across this site which pointed out a couple of different tricks that hadn't popped up on other sites I had come across. These were:
Safe Mode Option; and
adb shell rm /data/system/gesture.key
Safe Mode Option didn't work for me, because it wasn't the 3rd party lock screen app that was the issue.
However, the gesture.key option did work for me, albeit with a couple of tweaks! Gesture.key wasn't present because the phone is running a newer version of Android, v6.0 (I had forgotten this!), so I had 2 gatekeeper files and 3 db files -and- rather than deleting them, I added .orig to the file names. Once I had done this, I rebooted back into System from Recovery and ta-da, I was back into the phone!
Big thanks to @Helloworld294 for this post here which I found after searching more due to reading this page.
It's all worked out in the end.
Kind regards,
Dodgy Bob

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