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I purchased a Touch Pro 35 days ago from Sprint. The phone just completely died, and sprint is telling me to contact Assurion for a replacement since the 30 day return period is over.
Does anyone know if Assurion is sending out refurbished or new Touch Pros? Is the Touch Pro so new that refurbs have not actually been made yet?
It would be a shame if I receive a refurbished phone, when just last month I paid alot of money for a new one.
I appreciate any and all replys
the phones that is being sent out is new that is what my replacment was
Who cares?
The truth is with any htc slide phone you get you will end up replacing it at least yearly because they just don't last. They put new casings without scratches, just the internals are refirbs. And when that one wears out it will be time to upgrade anyway.
Asurion will probably tell you to go back to Sprint. You should only be getting a replacement from them if you have a non-warranty issue. If the phone refuses to boot, and there's no signs of damage (outside of normal wear-and-tear), then it's a warranty issue and Sprint should either replace it or send it out to be repaired.
I work as a tech in a Verizon Wireless, and have seen Asurion refuse to replace phones for warranty problems. Their replacements are definitely refurbished, and I've even seen franken-phones come from them (phones built from parts from more than one model of phone!).
I'd suggest calling Sprint again and tell them to get off their butts and honor your warranty.
CmdrThisk said:
Asurion will probably tell you to go back to Sprint. You should only be getting a replacement from them if you have a non-warranty issue. If the phone refuses to boot, and there's no signs of damage (outside of normal wear-and-tear), then it's a warranty issue and Sprint should either replace it or send it out to be repaired.
I work as a tech in a Verizon Wireless, and have seen Asurion refuse to replace phones for warranty problems. Their replacements are definitely refurbished, and I've even seen franken-phones come from them (phones built from parts from more than one model of phone!).
I'd suggest calling Sprint again and tell them to get off their butts and honor your warranty.
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Sprint often tries to dodge doing the warranty work, but I agree this is probably a warranty issue, that should be handled as such. If Sprint won't do it HTC can be reached directly, the HTC warranty contact information is in the back of the manual that came with your Touch Pro.
But people who have received Touch Pro replacements via Asurion have been getting brand new devices.
I'd press for a warranty replacement, simply because there won't be any deductible involved in warranty repair/replacement.
It's always better to get new instead of refabs. Think of new car versus used car .
Warranty
Verizon warranties their phones for a year if it isnt damaged. As long as its a manufacturer defect i think sprint should warranty it. Ive had HTCs for about 3 years now. The only ones that i had to replace was my Titan when it flew off the trunk of a car. And the ones assurion sent me were junk. the charging ports were out of them. So i made them send me a new one.
I too would contact sprint and ask them to do a warranty replacement. Provided you don't have any water damage etc ... If it just quit working it should be covered. If you damaged it, then contact assurion.
CmdrThisk said:
Asurion will probably tell you to go back to Sprint. You should only be getting a replacement from them if you have a non-warranty issue. If the phone refuses to boot, and there's no signs of damage (outside of normal wear-and-tear), then it's a warranty issue and Sprint should either replace it or send it out to be repaired.
I work as a tech in a Verizon Wireless, and have seen Asurion refuse to replace phones for warranty problems. Their replacements are definitely refurbished, and I've even seen franken-phones come from them (phones built from parts from more than one model of phone!).
I'd suggest calling Sprint again and tell them to get off their butts and honor your warranty.
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i work as a tech for sprint...he's right...it should be replaced in store if you havent damaged it
he could be living in a non corporate area and that kiosk/dealer/affiliate may not be able to do warranty swaps
Assurion did right by me
Back in January I had to get my Titan replaced after the USB port was damaged. When I called it in to Assurion, I was told that they had no Titans available, "would I mind if they sent me a Touch Pro instead?" Nope, not at all. Paid my $50 deductable and got a shiny brand new TP in the mail 2 days later.
Sorry to hear of the poor experience some of you have reported, but I must say they treated me first class.
NOW's the Time!
SMiLEsCRiES said:
I purchased a Touch Pro 35 days ago from Sprint. The phone just completely died, and sprint is telling me to contact Assurion for a replacement since the 30 day return period is over.
Does anyone know if Assurion is sending out refurbished or new Touch Pros? Is the Touch Pro so new that refurbs have not actually been made yet?
It would be a shame if I receive a refurbished phone, when just last month I paid alot of money for a new one.
I appreciate any and all replys
Click to expand...
Click to collapse
Look good man this is what it comes down to. Call up Asurion before March is up. In April the price for elite phones like our TP, will go from 50, to 100! If your phone so much as flashes a pixel in the wrong way, send it in NOW! Sprint is soo beautiful for this! Because they are changing the terms of the TEP we all get $400 dollar plus phones for $50. They don't only send you a phone and a charger, they send you the whole deal!
I'm using the phone and my reception has skyrocketed from the Mogul! I'VE HAD 450 KB/s TRANSFER RATES WITHOUT 5 BARS! This has, for me, solidified my continuing (once flagging) partnership with Sprint. I love e'm now; probably until I have to talk to a customer service rep, but hey it's not like Verizon, the #1 CDMA supplier (And there is no way in hell I could do GSM with their out of whack version of 3G) is any better, they're actually worse!
Do it now. Don't be caught after the fact having to pay more for what you could have gotten now, for less.
Asurion prices
I sell VZW. And so far we have not been told about any price changes to our deductiples for tier 2 phones. I just actually had mine replaced (due to a cracked screen) with saturday delivery for $50. and there was no notice in the box from asurion either. And they sent me a brand new in the box.
I got my Mogul replaced with a TP a few weeks ago. A letter, or booklet I should say, came from Assurion a few days later. It outlined the new deductibles for pretty much all the high end phones. I don't know where it is and can't remember if it was only Sprint specific. I do know that it had something in there saying to get a complete list of phones go to Sprint's website. That's not to say that it didn't say anything about other carriers. I just don't remember. Either way, sometime in early to mid April, the deductible is going up to $100 for high end Sprint phones.
I cracked my old phone and got a replacement from Asurion, and they sent me a refurb with a bum trackball, which scrolls around the screen and doesnt even go down (sucks, i cant root it now without a modded recovery).
The guy at the Verizon store said i had to call Asurion since they issued the phone...
I just got off the phone with Asurion and theyre sending me a new one tomorrow or something, and they refused to give me an upgrade.
If my next one has a problem, what should i do? I refuse to deal with this.
Leave I guess. I got a like new incredible on eBay for a great price and I'm using that to ride out the rest of my contract. Then I'm leaving for Spring or T-Mo.
Sent from my GSBv1.2 using XDA App
This is why I don't use Asurion. I just have BestBuy insurance, which covers absolutely everything that could possibly happen to my phone (my sister has dropped her phone in a stream and thrown it against the wall and their policy covered it, and she got a new phone the first time, and the second time her phone was discontinued so they gave her an upgrade). I'm careful with my phone though, and honestly I thought I'd break it much quicker (I'm very clumsy). I've had my Eris for about 8 months now and nothing has happened to it at all (hardware wise, anyways. I did almost brick it once, but I fixed it rather quickly).
You could ask to speak to the supervisor of the Asurion rep. Chances are that if you express deeply enough of your unhappiness with their poor service, they will probably help you out. Since you have probably paid enough in insurance to buy a newer phone.
Since you got the phone from Asurion, Verizon won't do anything for you now. I haven't had much experience with Asurion, but I believe they would be less inclined to give you a new phone since it's pretty much the only insurance you can get for phones ( I don't know if the Best Buy insurance is available to only phones bought there or not).
You can try talking to a supervisor and might get some luck. It's worth a shot. If not, I don't think there is much else you can do aside from buying a new phone yourself.
Well they sent me another replacement for free this time, and with a working trackball.. i kinda wish they didnt so i could complain again lol. Dont ever work with Asurion, I swear the first refurb they gave me was a chinese copy, it didnt even say HTC on the phone
Nikolai2.1 said:
Well they sent me another replacement for free this time, and with a working trackball.. i kinda wish they didnt so i could complain again lol. Dont ever work with Asurion, I swear the first refurb they gave me was a chinese copy, it didnt even say HTC on the phone
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I got an Asurion phone and when it broke (the question is when, not if with those) I just called VZW's CS and got them to send me a replacement, never dealt with Asurion after that, and I vow to never do so again.
I broke my first eris, got a replacement from asurion and the soft key lights didn't work so I called back the next morning after getting it and the guy had me do some reset tests and such and that didn't work so he had a brand new eris sent out to me. I got to keep all the extra stuff that came with the replacement, all I had to do was ship back the phone body itself. Guess I made out good since I only paid 50 bucks for the replacement and got a brand new eris out of it along with two new back covers, two batteries, two chargers and an extra 8gig sd card. lol
Asurion is a miserable excuse for an insurance company. It's borderline fraud what they do. I had to replace an old flip phone a few years back and they gave me one whose screen wouldn't shut off when flipped closed, and it would hardly flip closed anyways because there was no spring-action to the flip. It was just one continuous resistance-filled motion.
This is exactly why we dropped insurance on our phones.
I'm considering dropping the insurance. I don't think it's worth the monthly fee, plus the deductible if I have to use it. I've only used it once so far, back on my old flip phone a couple years ago.
roirraW "edor" ehT said:
I'm considering dropping the insurance. I don't think it's worth the monthly fee, plus the deductible if I have to use it. I've only used it once so far, back on my old flip phone a couple years ago.
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I dropped the asurion insurance, and just have the warranty the entire length of the contract. That way if the ball craps out after a year, im still good
Sent from my GSBv1.5-ERIS using XDA App
So I just purchased Amaze from eBay, now I need to decide if I should get warranty for it through squaretrade Normally I buy it, since phones with eBay don't come with warranty but this time they are quoting me me an outrageous $72 for 1 year, almost 1/5 the price I paid for phone
Build wise the phone looks pretty sturdy and is in mint condition, so wondering if I should get it? How is the general feedback about the phone...are there lot of RMAs
I know about the squeak issue with some phones, but luckily I don't have it and its also covered by HTC since back cover is an accessory so i'm eligible..
You still have HTC warranty. I bought phones from eBay and HTC honored the warranty.
If you have T-Mobile, you can call them and tell them you received the Amaze as a gift and you can add insurance, warranty or insurance + warranty.
http://www.youtube.com/watch?v=7uk9-yLxQgA&feature=youtube_gdata_player
hasoon2000 said:
You still have HTC warranty. I bought phones from eBay and HTC honored the warranty.
If you have T-Mobile, you can call them and tell them you received the Amaze as a gift and you can add insurance, warranty or insurance + warranty.
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As I said, HTC only provides warranty on accessories not the phone
I don't have T-mobile...but do you know how much will just the warranty normally cost through TMO?
EDIT: Just noticed, for rooting/custom ROMS I would have to unlock the bootloader through HTCdev tool, guess it would pretty much void any warranty ?
If it was me, then yep I would be purchasing a warranty, just in case as you just never know man.
Also of course, anytime you root your phone will void a warranty, but can always install the original GB 2.3.4 back on it and be good to go. Heck, I know people that forget to put it back and still are fine, but I would take it back to factory myself.
Good luck!
Sent from my HTC_Amaze_4G using Tapatalk
Mafioso said:
As I said, HTC only provides warranty on accessories not the phone
I don't have T-mobile...but do you know how much will just the warranty normally cost through TMO?
EDIT: Just noticed, for rooting/custom ROMS I would have to unlock the bootloader through HTCdev tool, guess it would pretty much void any warranty ?
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No. HTC does warranty the phone still.
Sent From My HTC Amaze 4G via Someone's Room
HTC will honour hardware warranty - provided the damage wasn't the result of software overclocking - even after unlocking the device. Software issues you'd be on your own for with custom ROMs... but I'd assume they'll support you if you revert to stock.
I bought an Amaze off eBay back in January from who I thought was reputable on eBay. Used the phone for 3 1/2 weeks and T-Mobile shut my service off. Phone had a fraudulent IMEI. The guy I bought from refunded me after I shipped it back, but do yourself a quick favor before buying a ST warranty and other accessories. Call T-Mobile, tell them your IMEI and just make sure yours is clean. You'll feel better going forward buying accessories and stuff.
Sent from my HTC Sensation 4G using Tapatalk
I would. It's cheap and a smart buy in my humble opinion.
Sent from my HTC_Amaze_4G using XDA
hasoon2000 said:
You still have HTC warranty. I bought phones from eBay and HTC honored the warranty.
If you have T-Mobile, you can call them and tell them you received the Amaze as a gift and you can add insurance, warranty or insurance + warranty.
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Thanks so much. They did let me add insurance for my "gift" phone (bought from cragslist). I think they can see I've been using the phone less than 14 days and didn't bother verifying whether it a used phone or not.
nguyen2011 said:
Thanks so much. They did let me add insurance for my "gift" phone (bought from cragslist). I think they can see I've been using the phone less than 14 days and didn't bother verifying whether it a used phone or not.
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If that's insurance from T-mobile then I'd remove it right away. The reps are required to get a certain amount of sales per hour and even if you have insurance on your line, Assurion will not cover the phone for damage because the phone was not bought from T-mobile. I was a rep there and seen people get declined because of this same reason. I would call them up and downgrade to warranty only. It's what I use, because I know if I send in a damaged phone that it's still cheaper than sending a phone into Assurion for an insurance claim. The only thing the warranty won't cover is lost/stolen. If you do damage your phone you just don't tell the rep that it's damaged and you'll get a out of warranty fee on a later bill.
kalel33 said:
Assurion will not cover the phone for damage because the phone was not bought from T-mobile. I was a rep there and seen people get declined because of this same reason.
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Can they really tell the phone was not bought by ME from T-mobile? Otherwise it is still a phone with Tmobile logo on it bought by someone from Tmobile.
kalel33 said:
If that's insurance from T-mobile then I'd remove it right away. The reps are required to get a certain amount of sales per hour and even if you have insurance on your line, Assurion will not cover the phone for damage because the phone was not bought from T-mobile. I was a rep there and seen people get declined because of this same reason. I would call them up and downgrade to warranty only. It's what I use, because I know if I send in a damaged phone that it's still cheaper than sending a phone into Assurion for an insurance claim. The only thing the warranty won't cover is lost/stolen. If you do damage your phone you just don't tell the rep that it's damaged and you'll get a out of warranty fee on a later bill.
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Incorrect. As a former rep, I know some loopholes. I bought my Amaze from eBay. My brother cracked the screen when he dropped it on the concrete (idiot) and Asurion sent me a new one.
nguyen2011 said:
Can they really tell the phone was not bought by ME from T-mobile? Otherwise it is still a phone with Tmobile logo on it bought by someone from Tmobile.
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Yes. When a phone was used and is registered on another account. It'll show the warranty is invalid. If you say it was a gift and add warranty/insurance, they will honor it.
hasoon2000 said:
Incorrect. As a former rep, I know some loopholes. I bought my Amaze from eBay. My brother cracked the screen when he dropped it on the concrete (idiot) and Asurion sent me a new one.
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As a former rep, why would you even carry insurance through T-mobile? The warranty is $4 less per month and the OOW(out of warranty) fee is cheaper than doing a claim with Asurion. The highest I seen a OOW fee was $115 for the SGS2 and the Amaze was $105. Also, the OOW fee drops as time goes on, but the Asurion claim fee remains the same high price.
For those of you who will be getting this device, will you purchase insurance on it? I believe Verizon charges $7.95, are there just as good third party (cheaper) alternatives?
geoff5093 said:
For those of you who will be getting this device, will you purchase insurance on it? I believe Verizon charges $7.95, are there just as good third party (cheaper) alternatives?
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i have learned a long time ago that insurance is worth it so i just kept the asurion that i already had
Protect cell is great insurance. Its cheaper in the the long run but you pay 140 up front instead of almost 200 over two years and after two years if you don't make a claim they will buy back your phone for 25 percent of RETAIL costs
Sent from my SCH-I535 using xda app-developers app
I'll probably end up getting it through Verizon, just for the convenience if I need to utilize it in the future. $8/mo though adds up quick.
I have never had phone insurance and never had the need for it. I guess I can make a phone last 18 months to the upgrade. Check Verizons deductible first.
My opinion is never get an insurance for something you can replace on your own account. This will be much much cheaper in the long run.
yuno1984 said:
My opinion is never get an insurance for something you can replace on your own account. This will be much much cheaper in the long run.
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Only once have I had a phone damaged by water, but luckily I was able to get it replaced under warranty as they couldn't tell it was damaged. My main concern is that I'll drop or lose the phone in the first 1-3 months, in which case the insurance would have helped a lot.
I always get the insurance with extended warranty. Always get devices overnighted when I've had problems. A few bucks is worth the peace of mind.
(EDIT: I may be wrong on the no-dudctible as a few other members have pointed out. A friend of mine told me that and I just took his word for it, sorry for misdirection) I've heard good things about Ensquared. $58 for 1 year and 2 claims, no deductible. Or $99 for 2 years and 3 claims up to $1000 each, also no deductible. It comes out to a little over $4 a month. Doesn't Verizon have a deductible per claim thats around 100 or 150?
pottersam said:
I've heard good things about Ensquared. $58 for 1 year and 2 claims, no deductible. Or $99 for 2 years and 3 claims up to $1000 each, also no deductible. It comes out to a little over $4 a month. Doesn't Verizon have a deductible per claim thats around 100 or 150?
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insurance claims are 100 per incident, allowed 2 incidents per year (I think).
nrfitchett4 said:
insurance claims are 100 per incident, allowed 2 incidents per year (I think).
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the $100 deductible is correct and i think its 2 incidents or up to $1500 per year, i would have to go back and read the brochure
---------- Post added at 11:48 PM ---------- Previous post was at 11:46 PM ----------
nrfitchett4 said:
I always get the insurance with extended warranty. Always get devices overnighted when I've had problems. A few bucks is worth the peace of mind.
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my coworker had the tec and was having screen problems with her t-bolt. she didnt realize that she was paying for an extended warranty and they overnighed her one. i personally have never had any issues with vzw or asurion as well
my brothers microphone went out on the galaxy s3, no insurance and the tech replaced it for 12.99 overnight shipping, no questions asked. My rezound that I had on another line and put it on mine had white spot on the screen and tech replaced that without asking any questions and had it shipped overnight without any questions asked. I have never paid a single cent for insurance.
nkd said:
my brothers microphone went out on the galaxy s3, no insurance and the tech replaced it for 12.99 overnight shipping, no questions asked. My rezound that I had on another line and put it on mine had white spot on the screen and tech replaced that without asking any questions and had it shipped overnight without any questions asked. I have never paid a single cent for insurance.
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both of those devices should have still been under the original 1 year warranty that every new phone comes with
I've heard that Best Buy's protection plan is the way to go although I don't know what the cost of their protection plan for a phone is these days. Will Verizon's insurance cover a bricked phone?
Sent from my HTC PH39100 using xda app-developers app
Will insurance cover phone replacement due to a battery that no longer holds a charge after a year or two? If so, I'm definitely going to get it on this phone considering its a non-removable battery.
bsSkunkApe said:
I've heard that Best Buy's protection plan is the way to go although I don't know what the cost of their protection plan for a phone is these days. Will Verizon's insurance cover a bricked phone?
Sent from my HTC PH39100 using xda app-developers app
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it might be on paper. I would never buy anything such as warranty from bestbuy. Heck they couldn't even try to find an item that they have 10 in stock for me because the guy said they were too hard to get to? I had a warranty once with them and their first job seems to be to make you feel dumb about the phone, like you don't know what you are doing before they will replace it. you might as well intentionally hit it with a brick and take it in so they don't bull**** you. lol
nkd said:
it might be on paper. I would never buy anything such as warranty from bestbuy. Heck they couldn't even try to find an item that they have 10 in stock for me because the guy said they were too hard to get to? I had a warranty once with them and their first job seems to be to make you feel dumb about the phone, like you don't know what you are doing before they will replace it. you might as well intentionally hit it with a brick and take it in so they don't bull**** you. lol
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Yeah, I admittedly have no experience with it and am going off word of mouth. Back when ICS leaked for the vivid there were alot of people that bricked their phones flashing the new Hboot and one of them said he took his to BBuy and they replaced it no questions asked. I may just pre-order here (I'm impatient anyway) and get the Verizon warranty. If it's anything like the AT&T warranty it will cover everything except for small arms fire (the words of the AT&T rep).
rajuabju said:
Will insurance cover phone replacement due to a battery that no longer holds a charge after a year or two? If so, I'm definitely going to get it on this phone considering its a non-removable battery.
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the insurance should definitely cover it, it would be a $99 deductible though. i am not sure if the extended warranty part would cover it or not since it is an embedded battery, i know usually they don't cover batteries but i could see this being an exception.
treadwayj said:
the insurance should definitely cover it, it would be a $99 deductible though. i am not sure if the extended warranty part would cover it or not since it is an embedded battery, i know usually they don't cover batteries but i could see this being an exception.
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Click to collapse
I will have to call and find out about battery replacement being under warranty... usually I think not.
The deductible sucks but are there any alternatives? Unlikely there are going to be 3rd party batteries made since its not removable.
I think, provider have a creative idea to make a good deal with customer by provide insurance.
About 10 days ago I broke the LCD of my new HTC One. Because I traded my Xperia ZL for this One - I cancelled the insurance policy I've been carrying on my AT&T account for the past 4 years (and NEVER used it, mind you). What was odd was that the LCD didn't even break immediately upon impact. I dropped it on a ceramic tile floor (it had an Incipio Feather case on it - which did nothing but prevent scratching) and it appeared to sustain no damage. So, after picking it up I placed it on to a stone counter top where it proceeded to spiderweb and crack right before my very eyes. I was in shock. (this video is WHY: http://www.youtube.com/watch?v=KwE9PGDnlvs) Anyways, moving right along - I called AT&T and tried to add insurance back to my account (not telling them I just broke my phone of course) but AT&T obviously refused to since I didn't buy the phone from them. On the same note, I'm sure, had I not cancelled the insurance, it wouldn't have been covered due to the same reason - but that's neither here nor there at this point.
So, I contacted HTC. I told them I dropped the device and the LCD was cracked. I asked for a quote to repair it. The gentlemen advised me 'up to $180.00". Honestly, I was surprised it wasn't more expensive. I asked if I send it in to them and they quote me a higher price than I want to pay - what happens? He advised me they would just send it back not repaired (I've NEVER broken a phone before so I'm not familiar with this process). I sent the One in to HTC (actually, most likely to an authorized repair center: CTS-PCS) in Houston, TX via USPS Priority Mail with insurance on 6/4. They received it 6/6. And today they contacted me with a quote of exactly $180.00. So I paid it and now I'm waiting for them to complete the repairs and send it back. I figured paying $180 to fix it was smarter than selling it for however much I could get for it and risk losing hundreds of dollars in the process. Also, the fact that iFixit scored it a 1 out of 10 on ease of repair also did not give me much hope in finding someone other than HTC (that I even trusted) to disassemble my device and repair properly.
Anyways, the point is to GET THIS INFORMATION OUT THERE. I came to XDA (yes, I realize this is a developer site... but it was my first instinct) in search of others who may have had similar experiences and couldn't really find anything definitive. I certainly couldn't find an actual dollar amount quoted by HTC to fix the LCD alone. I'm sure I won't be/haven't been the ONLY one to break the LCD. Maybe, going forward this thread could also serve as a place to post ANY type of repair experiences with HTC (or anyone else that CAN fix it)?
*Once I get my One back I will post again to let people gauge exactly how long the repair process took from start to finish.
Phone insurance is generally a waste of money. Even with the insurance you'd still have to pay the $199 deductible, which is more than the cost of the repair outright.
I'd rather put the $7/month in the bank and after the 2 yr contract there's enough to pay the subsided price on a new handset.
cschmitt said:
Phone insurance is generally a waste of money. Even with the insurance you'd still have to pay the $199 deductible, which is more than the cost of the repair outright.
I'd rather put the $7/month in the bank and after the 2 yr contract there's enough to pay the subsided price on a new handset.
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Costco warranty. $100 up front, $25 replacements for brand new phones upon damages up for 4 times.
So you're paying $4 a month and a $24 deductible.
OP paid $180 to repair his phone.
Warranty is also transferable and I believe can be cancelled to get your money prorated back.
The only thing it does not cover is theft. And if you live in the shady parts of Southern California, you better be extra careful with your devices.
SlimJ87D said:
Costco warranty. $100 up front, $25 replacements for brand new phones upon damages up for 4 times.
So you're paying $4 a month and a $24 deductible.
OP paid $180 to repair his phone.
Warranty is also transferable and I believe can be cancelled to get your money prorated back.
The only thing it does not cover is theft. And if you live in the shady parts of Southern California, you better be extra careful with your devices.
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Click to collapse
Good point cschmitt and even if you do pay the $199 deductible to replace it they usually give you a refurbished device. (other than the cracked LCD my One is in MINT condition) And Slim, makes me wish I had bought mine at Costco. Oh well. You live and learn.
can we buy costco warranty if phone is not purchased from them?
himeshkaul said:
can we buy costco warranty if phone is not purchased from them?
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Good question, I will call them and find out and report back.
EDIT: Ok, here's what I found out. You can't buy the insurance through Costco unless you buy the phone from them. The sales rep did advise me about Square Trade - its $129 he said... but when I checked out their site I found you have to either buy it from a retailer or via eBay. (via retailer the cost is a flat fee of $125 or $6.99 per month for a 2 year plan) Someone like me (who got my phone locally via trade with an individual) is NOT eligible for Square Trade. Good info to know.
t3chn0s1s said:
Good question, I will call them and find out and report back.
EDIT: Ok, here's what I found out. You can't buy the insurance through Costco unless you buy the phone from them. The sales rep did advise me about Square Trade - its $129 he said... but when I checked out their site I found you have to either buy it from a retailer or via eBay. (via retailer the cost is a flat fee of $125 or $6.99 per month for a 2 year plan) Someone like me (who got my phone locally via trade with an individual) is NOT eligible for Square Trade. Good info to know.
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If you sign up on square trades Facebook page they send you coupons weekly for up to 50% off the price. I get coupons sent to me all the time.
Sent from my LG-E980 using xda premium
But Costco has a deal with Square Trade for the $25 deductible. And I believe you get device replacements from Costco on the spot. The deal is different from teh Costco website.
Purchase your phones at Costco, there are nothing but pros and no cons I can think of.
So, it turns out the repair center didn't have the parts to fix my One so they were holding it for the materials. Today, I finally got an email that it's done and will be shipping out shortly. I must say, this whole process wasn't TOO excruciating. Thank God I keep a back up phone! So, I would imagine if they had had the parts on hand it probably would have been fixed and sent back out last week. I'm finally glad this whole thing is almost over.
It took a little while but the FedEx tracking number that HTC provided is now active and my device should be back to me by Tuesday. I just hope and pray nothing goes wrong in transit. I will post again when I have it. Overall I'm pretty pleased with the speed at which this repair was processed and completed. Someone else said theirs took about 10 days & I'm assuming they didn't have to wait for the parts to come in like I did.
Good informational thread. Thanks.
Sent from my HTC One using Tapatalk 4 Beta
Well if something like this happened to me I would have just called and added the insurance back on it and then wait a couple weeks (maybe 2-6) and then just say my phone got stolen/lost, pay the deductible and get a new one. Either send the broken one to HTC to fix or sell kit broken
Repair
Hi, please update us on how your repair was. I just sent my HTC One due to yellow spot on the corner and dead pixels. Worried about how well they handle the phones. I just wanna know how is your new screen and is there any new damage to the phone? Scratches? Thanks.
stefan.buddle said:
Well if something like this happened to me I would have just called and added the insurance back on it and then wait a couple weeks (maybe 2-6) and then just say my phone got stolen/lost, pay the deductible and get a new one. Either send the broken one to HTC to fix or sell kit broken
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I tried that bro. Because I didn't buy it from AT&T they wouldn't let me add the insurance back. Hello, that was the first thing I thought to do!!!!! ( I did say that in the OP) LOL
Also, the deductible to replace it is $200. To fix it was $180. Ultimately I would have rather paid the $200 and not have to wait for the repair but $180 is still cheaper.
Sent from my Nexus 7
rg8rc18 said:
Hi, please update us on how your repair was. I just sent my HTC One due to yellow spot on the corner and dead pixels. Worried about how well they handle the phones. I just wanna know how is your new screen and is there any new damage to the phone? Scratches? Thanks.
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I am supposed to get my One tomorrow so will certainly report back with the results. Other than the damaged display the body was MINT so I too am concerned with any scratches, etc on the body. Will, post again when I have it.
Sent from my Nexus 7
Got my One back today. It's MINT! The display is PERFECT and the body is unscathed. My dumbass forgot to take out my SIM tray and when I got it back it HAS NO SIM TRAY. I called a couple AT&T stores... none have one. One of the AT&T reps gave me the # for the local AT&T warranty repair shop so I called them but they don't have one either. HTC is sending me replacement SIM tray FREE but via UPS ground. So I ordered one off eBay. Hopefully I have it by Thursday or Friday.
EDIT: I asked HTC if I could PAY to expedite the shipping of the SIM tray and they said 'no'. They would only send it via UPS ground (for no fee). Word to the wise: Learn from my error and REMOVE YOUR SIM TRAY if you're sending your device in for repair. HTC will remove it and NOT replace it prior to sending it back to you.
t3chn0s1s said:
Got my One back today. It's MINT! The display is PERFECT and the body is unscathed. My dumbass forgot to take out my SIM tray and when I got it back it HAS NO SIM TRAY. I called a couple AT&T stores... none have one. One of the AT&T reps gave me the # for the local AT&T warranty repair shop so I called them but they don't have one either. HTC is sending me replacement SIM tray FREE but via UPS ground. So I ordered one off eBay. Hopefully I have it by Thursday or Friday.
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Thank you for the update!! Glad everything worked out perfectly. Now can't wait for mine to come back.
rg8rc18 said:
Thank you for the update!! Glad everything worked out perfectly. Now can't wait for mine to come back.
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I trust you removed your SIM tray?
Sent from my Nexus 7
t3chn0s1s said:
I trust you removed your SIM tray?
Sent from my Nexus 7
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Yes. Lol. I was actually thinking of leaving it too but ended up removing it.
rg8rc18 said:
Yes. Lol. I was actually thinking of leaving it too but ended up removing it.
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Smart move. I am SO completely moronic. I don't know how I didn't get that out of this following paragraph that was included in the initial repair email from HTC:
Remember to remove any accessories from the phone - such as the battery, SIM card, storage card, SIM cover and/or battery cover (Note: some of these parts cannot be removed from all devices - please check our support site if you are uncertain). Please also backup any important information you will want to keep before shipping your phone.
LOL, SMH