So I just purchased Amaze from eBay, now I need to decide if I should get warranty for it through squaretrade Normally I buy it, since phones with eBay don't come with warranty but this time they are quoting me me an outrageous $72 for 1 year, almost 1/5 the price I paid for phone
Build wise the phone looks pretty sturdy and is in mint condition, so wondering if I should get it? How is the general feedback about the phone...are there lot of RMAs
I know about the squeak issue with some phones, but luckily I don't have it and its also covered by HTC since back cover is an accessory so i'm eligible..
You still have HTC warranty. I bought phones from eBay and HTC honored the warranty.
If you have T-Mobile, you can call them and tell them you received the Amaze as a gift and you can add insurance, warranty or insurance + warranty.
http://www.youtube.com/watch?v=7uk9-yLxQgA&feature=youtube_gdata_player
hasoon2000 said:
You still have HTC warranty. I bought phones from eBay and HTC honored the warranty.
If you have T-Mobile, you can call them and tell them you received the Amaze as a gift and you can add insurance, warranty or insurance + warranty.
Click to expand...
Click to collapse
As I said, HTC only provides warranty on accessories not the phone
I don't have T-mobile...but do you know how much will just the warranty normally cost through TMO?
EDIT: Just noticed, for rooting/custom ROMS I would have to unlock the bootloader through HTCdev tool, guess it would pretty much void any warranty ?
If it was me, then yep I would be purchasing a warranty, just in case as you just never know man.
Also of course, anytime you root your phone will void a warranty, but can always install the original GB 2.3.4 back on it and be good to go. Heck, I know people that forget to put it back and still are fine, but I would take it back to factory myself.
Good luck!
Sent from my HTC_Amaze_4G using Tapatalk
Mafioso said:
As I said, HTC only provides warranty on accessories not the phone
I don't have T-mobile...but do you know how much will just the warranty normally cost through TMO?
EDIT: Just noticed, for rooting/custom ROMS I would have to unlock the bootloader through HTCdev tool, guess it would pretty much void any warranty ?
Click to expand...
Click to collapse
No. HTC does warranty the phone still.
Sent From My HTC Amaze 4G via Someone's Room
HTC will honour hardware warranty - provided the damage wasn't the result of software overclocking - even after unlocking the device. Software issues you'd be on your own for with custom ROMs... but I'd assume they'll support you if you revert to stock.
I bought an Amaze off eBay back in January from who I thought was reputable on eBay. Used the phone for 3 1/2 weeks and T-Mobile shut my service off. Phone had a fraudulent IMEI. The guy I bought from refunded me after I shipped it back, but do yourself a quick favor before buying a ST warranty and other accessories. Call T-Mobile, tell them your IMEI and just make sure yours is clean. You'll feel better going forward buying accessories and stuff.
Sent from my HTC Sensation 4G using Tapatalk
I would. It's cheap and a smart buy in my humble opinion.
Sent from my HTC_Amaze_4G using XDA
hasoon2000 said:
You still have HTC warranty. I bought phones from eBay and HTC honored the warranty.
If you have T-Mobile, you can call them and tell them you received the Amaze as a gift and you can add insurance, warranty or insurance + warranty.
Click to expand...
Click to collapse
Thanks so much. They did let me add insurance for my "gift" phone (bought from cragslist). I think they can see I've been using the phone less than 14 days and didn't bother verifying whether it a used phone or not.
nguyen2011 said:
Thanks so much. They did let me add insurance for my "gift" phone (bought from cragslist). I think they can see I've been using the phone less than 14 days and didn't bother verifying whether it a used phone or not.
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Click to collapse
If that's insurance from T-mobile then I'd remove it right away. The reps are required to get a certain amount of sales per hour and even if you have insurance on your line, Assurion will not cover the phone for damage because the phone was not bought from T-mobile. I was a rep there and seen people get declined because of this same reason. I would call them up and downgrade to warranty only. It's what I use, because I know if I send in a damaged phone that it's still cheaper than sending a phone into Assurion for an insurance claim. The only thing the warranty won't cover is lost/stolen. If you do damage your phone you just don't tell the rep that it's damaged and you'll get a out of warranty fee on a later bill.
kalel33 said:
Assurion will not cover the phone for damage because the phone was not bought from T-mobile. I was a rep there and seen people get declined because of this same reason.
Click to expand...
Click to collapse
Can they really tell the phone was not bought by ME from T-mobile? Otherwise it is still a phone with Tmobile logo on it bought by someone from Tmobile.
kalel33 said:
If that's insurance from T-mobile then I'd remove it right away. The reps are required to get a certain amount of sales per hour and even if you have insurance on your line, Assurion will not cover the phone for damage because the phone was not bought from T-mobile. I was a rep there and seen people get declined because of this same reason. I would call them up and downgrade to warranty only. It's what I use, because I know if I send in a damaged phone that it's still cheaper than sending a phone into Assurion for an insurance claim. The only thing the warranty won't cover is lost/stolen. If you do damage your phone you just don't tell the rep that it's damaged and you'll get a out of warranty fee on a later bill.
Click to expand...
Click to collapse
Incorrect. As a former rep, I know some loopholes. I bought my Amaze from eBay. My brother cracked the screen when he dropped it on the concrete (idiot) and Asurion sent me a new one.
nguyen2011 said:
Can they really tell the phone was not bought by ME from T-mobile? Otherwise it is still a phone with Tmobile logo on it bought by someone from Tmobile.
Click to expand...
Click to collapse
Yes. When a phone was used and is registered on another account. It'll show the warranty is invalid. If you say it was a gift and add warranty/insurance, they will honor it.
hasoon2000 said:
Incorrect. As a former rep, I know some loopholes. I bought my Amaze from eBay. My brother cracked the screen when he dropped it on the concrete (idiot) and Asurion sent me a new one.
Click to expand...
Click to collapse
As a former rep, why would you even carry insurance through T-mobile? The warranty is $4 less per month and the OOW(out of warranty) fee is cheaper than doing a claim with Asurion. The highest I seen a OOW fee was $115 for the SGS2 and the Amaze was $105. Also, the OOW fee drops as time goes on, but the Asurion claim fee remains the same high price.
Related
I purchased a Touch Pro 35 days ago from Sprint. The phone just completely died, and sprint is telling me to contact Assurion for a replacement since the 30 day return period is over.
Does anyone know if Assurion is sending out refurbished or new Touch Pros? Is the Touch Pro so new that refurbs have not actually been made yet?
It would be a shame if I receive a refurbished phone, when just last month I paid alot of money for a new one.
I appreciate any and all replys
the phones that is being sent out is new that is what my replacment was
Who cares?
The truth is with any htc slide phone you get you will end up replacing it at least yearly because they just don't last. They put new casings without scratches, just the internals are refirbs. And when that one wears out it will be time to upgrade anyway.
Asurion will probably tell you to go back to Sprint. You should only be getting a replacement from them if you have a non-warranty issue. If the phone refuses to boot, and there's no signs of damage (outside of normal wear-and-tear), then it's a warranty issue and Sprint should either replace it or send it out to be repaired.
I work as a tech in a Verizon Wireless, and have seen Asurion refuse to replace phones for warranty problems. Their replacements are definitely refurbished, and I've even seen franken-phones come from them (phones built from parts from more than one model of phone!).
I'd suggest calling Sprint again and tell them to get off their butts and honor your warranty.
CmdrThisk said:
Asurion will probably tell you to go back to Sprint. You should only be getting a replacement from them if you have a non-warranty issue. If the phone refuses to boot, and there's no signs of damage (outside of normal wear-and-tear), then it's a warranty issue and Sprint should either replace it or send it out to be repaired.
I work as a tech in a Verizon Wireless, and have seen Asurion refuse to replace phones for warranty problems. Their replacements are definitely refurbished, and I've even seen franken-phones come from them (phones built from parts from more than one model of phone!).
I'd suggest calling Sprint again and tell them to get off their butts and honor your warranty.
Click to expand...
Click to collapse
Sprint often tries to dodge doing the warranty work, but I agree this is probably a warranty issue, that should be handled as such. If Sprint won't do it HTC can be reached directly, the HTC warranty contact information is in the back of the manual that came with your Touch Pro.
But people who have received Touch Pro replacements via Asurion have been getting brand new devices.
I'd press for a warranty replacement, simply because there won't be any deductible involved in warranty repair/replacement.
It's always better to get new instead of refabs. Think of new car versus used car .
Warranty
Verizon warranties their phones for a year if it isnt damaged. As long as its a manufacturer defect i think sprint should warranty it. Ive had HTCs for about 3 years now. The only ones that i had to replace was my Titan when it flew off the trunk of a car. And the ones assurion sent me were junk. the charging ports were out of them. So i made them send me a new one.
I too would contact sprint and ask them to do a warranty replacement. Provided you don't have any water damage etc ... If it just quit working it should be covered. If you damaged it, then contact assurion.
CmdrThisk said:
Asurion will probably tell you to go back to Sprint. You should only be getting a replacement from them if you have a non-warranty issue. If the phone refuses to boot, and there's no signs of damage (outside of normal wear-and-tear), then it's a warranty issue and Sprint should either replace it or send it out to be repaired.
I work as a tech in a Verizon Wireless, and have seen Asurion refuse to replace phones for warranty problems. Their replacements are definitely refurbished, and I've even seen franken-phones come from them (phones built from parts from more than one model of phone!).
I'd suggest calling Sprint again and tell them to get off their butts and honor your warranty.
Click to expand...
Click to collapse
i work as a tech for sprint...he's right...it should be replaced in store if you havent damaged it
he could be living in a non corporate area and that kiosk/dealer/affiliate may not be able to do warranty swaps
Assurion did right by me
Back in January I had to get my Titan replaced after the USB port was damaged. When I called it in to Assurion, I was told that they had no Titans available, "would I mind if they sent me a Touch Pro instead?" Nope, not at all. Paid my $50 deductable and got a shiny brand new TP in the mail 2 days later.
Sorry to hear of the poor experience some of you have reported, but I must say they treated me first class.
NOW's the Time!
SMiLEsCRiES said:
I purchased a Touch Pro 35 days ago from Sprint. The phone just completely died, and sprint is telling me to contact Assurion for a replacement since the 30 day return period is over.
Does anyone know if Assurion is sending out refurbished or new Touch Pros? Is the Touch Pro so new that refurbs have not actually been made yet?
It would be a shame if I receive a refurbished phone, when just last month I paid alot of money for a new one.
I appreciate any and all replys
Click to expand...
Click to collapse
Look good man this is what it comes down to. Call up Asurion before March is up. In April the price for elite phones like our TP, will go from 50, to 100! If your phone so much as flashes a pixel in the wrong way, send it in NOW! Sprint is soo beautiful for this! Because they are changing the terms of the TEP we all get $400 dollar plus phones for $50. They don't only send you a phone and a charger, they send you the whole deal!
I'm using the phone and my reception has skyrocketed from the Mogul! I'VE HAD 450 KB/s TRANSFER RATES WITHOUT 5 BARS! This has, for me, solidified my continuing (once flagging) partnership with Sprint. I love e'm now; probably until I have to talk to a customer service rep, but hey it's not like Verizon, the #1 CDMA supplier (And there is no way in hell I could do GSM with their out of whack version of 3G) is any better, they're actually worse!
Do it now. Don't be caught after the fact having to pay more for what you could have gotten now, for less.
Asurion prices
I sell VZW. And so far we have not been told about any price changes to our deductiples for tier 2 phones. I just actually had mine replaced (due to a cracked screen) with saturday delivery for $50. and there was no notice in the box from asurion either. And they sent me a brand new in the box.
I got my Mogul replaced with a TP a few weeks ago. A letter, or booklet I should say, came from Assurion a few days later. It outlined the new deductibles for pretty much all the high end phones. I don't know where it is and can't remember if it was only Sprint specific. I do know that it had something in there saying to get a complete list of phones go to Sprint's website. That's not to say that it didn't say anything about other carriers. I just don't remember. Either way, sometime in early to mid April, the deductible is going up to $100 for high end Sprint phones.
Anyone have any idea what it takes to replace the glass screen? I broke mine this morning and I am totally ticked off about it. For one, AT$T (with $ sign on purpose) charges 199 for a warranty replacement. I guess I shouldn't say AT&T since it really is the insurance carrier that charges that.
I would think I could get it replaced cheaper than 199. Maybe even buy an Unlocked Titan on the market somewhere?
Any thoughts or ideas?
Thanks,
Rick
You could try HTC direct that way you keep the warranty.
Or take insurance out wait a few weeks then claim
sutt359 said:
You could try HTC direct that way you keep the warranty.
Or take insurance out wait a few weeks then claim
Click to expand...
Click to collapse
I called HTC for that very reason, $150 plus shipping and not having my phone for a maximum of 10 days. Tough to do.
I have insurance and I opted to use it. It is my second claim in less than a year so my insurance has been canceled. If I break it again, I will send it to HTC for repair.
The problem with smart phones is that are so darn good that you can't live with out it for 10 days.
The phone it to new for 3rd party repair places, no parts.
Quick question since no answer in the Q&A section..
I dropped my phone, glass shattered. Hows the insurance on Tmo? I've never done a insurance claim thing so I dont know if I have to pay anything, also if when I go into T-mo I should bring the phone stock?
The insurance from t-mo is pretty good. You will have to pay the deductible. I don't think it matters on the phone's rom. When I murdered my G2, I filled the form out online from Asurion with all the info, paid my deductible and they sent me a refurbished phone with a brand new charger, cable, and battery. You can only make up to 2 claims a year I think though.
When I did claims on my rooted phones, I had custom roms on it. T-mo or asurion never said anything about them.
You can make 2 claims within a 12 month period.
ce3jay said:
When I did claims on my rooted phones, I had custom roms on it. T-mo or asurion never said anything about them.
You can make 2 claims within a 12 month period.
Click to expand...
Click to collapse
i think you can make 2 claims in 12 months if the phone been stolen or lost, but you can have a warranty exchange as how many times you want,
and yes it is best to have back to stock unless your phone died and wont come back on even with a different battery,
just call tmobile and tell them you want a warranty exchange, i think the deductible for a broken screen its $80, deductible for a exchange if your phone brick its $5, and the deductible for when the phone is stolen or lost its $130
but tmobile is really good with their warranty exchange,
other wise if the rep you are dealing with wont make a warranty exchange its because they told not to do warranties exchange often, they get more points if they dont..
i pretty much know the system, my BF its a tmobile tech support
gypsy214 said:
i think you can make 2 claims in 12 months if the phone been stolen or lost, but you can have a warranty exchange as how many times you want,
and yes it is best to have back to stock unless your phone died and wont come back on even with a different battery,
just call tmobile and tell them you want a warranty exchange, i think the deductible for a broken screen its $80, deductible for a exchange if your phone brick its $5, and the deductible for when the phone is stolen or lost its $130
but tmobile is really good with their warranty exchange,
other wise if the rep you are dealing with wont make a warranty exchange its because they told not to do warranties exchange often, they get more points if they dont..
i pretty much know the system, my BF its a tmobile tech support
Click to expand...
Click to collapse
They get nothing from not doing your exchange, it's that broken screens aren't part of your warranty. That's what you would pay insurance for and the charge isn't 80 dollars either.
Sent from my HTC_Amaze_4G using Tapatalk 2
RXDriv3r said:
Quick question since no answer in the Q&A section..
I dropped my phone, glass shattered. Hows the insurance on Tmo? I've never done a insurance claim thing so I dont know if I have to pay anything, also if when I go into T-mo I should bring the phone stock?[/QUOTE
Please keep all question based threads in the Q&A section.
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Sent from my Galaxy Note i717, using XDA Premium.
Click to expand...
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If they will charge you around $130 upwards, I think it would be better to just call TMO and ask them to give you a courtesy and allow you another full upgrade price.
I cancelled my Assurion insurance on my phones, and when I dropped my phone, I just explained to them and asked if they could give me a courtesy and allow me to get another phone for full upgrade price. If you've been a loyal customer (been with TMO since 2003 and pay a significant monthly) they would normally let you get a phone for full upgrade price.
either way, good luck and hopefully you get it replaced or fixed.
Delete please, all resolved
Did you return it through warranty or through insurance? Because if it's through insurance they don't give a **** what happened to it. If it's warranty, the charge will stick, and deservedly so. Warranties don't cover accidents, only defects.
:/
Fergusonfox7 said:
Well, im not sure really. I have insurance, i did the new pay 100 up front deal..... I went to the verizon store and they did it all for me lol.
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Click to collapse
Ok, well if you paid your 100 dollars and have insurance, then raise hell. But the email they sent you indicates they're considering it a manufacturer's warranty. Sounds like something is messed up on their end.
Thanks a ton.
tekhna said:
Did you return it through warranty or through insurance? Because if it's through insurance they don't give a **** what happened to it. If it's warranty, the charge will stick, and deservedly so. Warranties don't cover accidents, only defects.
Click to expand...
Click to collapse
My mom dropped her phone in the toilet and it still worked after the routine rice bath but she paid the fee and they sent her a new device.
You had to have returned it under warranty to be charged.
Sounds like the store screwed up, should have sent you to warranty and charged you the deductible.
If you contacted Verizon and told them you dropped your phone they should of referred you to Asurion. You pay $89-$100 (not sure the total cost anymore) then you get shipped a brand new device in retail packaging. Now if you called in and asked for a warranty exchange indicating it was a manufacturing defect as opposed to you dropping it on the floor.. Then the fee that has been accessed is legitimate and you're stuck with it for abusing the system. I and many others have done insurance claims and have never seen the $299.99 charge. Either you tried exchanging a device you damaged in hopes they wouldn't catch it. Or they screwed up bad and you need to raise hell. Not to sound like a d-bag or anything, but from where I'm standing it seems you got caught sending in a physically damaged device insiting it was manufacturer defect. If that is truly the case you deserve the fee for the gross abuse.
Fergusonfox7 said:
Well, im not sure really. I have insurance, i did the new pay 100 up front deal..... I went to the verizon store and they did it all for me lol.
Click to expand...
Click to collapse
Sounds like you paid $100 to the store for insurance claim and the gave you a refurbished one and they didn't file as insurance claim like it was supposed to be and they sent it back as warranty replacement. Wonder what really happened to your $100
Sent from my ICS Rezound
LakerStar25 said:
Sounds like you paid $100 to the store for insurance claim and the gave you a refurbished one and they didn't file as insurance claim like it was supposed to be and they sent it back as warranty replacement. Wonder what really happened to your $100
Sent from my ICS Rezound
Click to expand...
Click to collapse
Idk maybe he paid $100 in store for the phone when he first signed up. Maybe he has that mixed up w/ the deductible.
....... Again sorry.
Where the hell did they pull the 299 price tag out of? Aren't Rezound retailing for 50 these days?
Please delete this forum.
Fergusonfox7 said:
with a 2 yr contract that is, Tomorrow im going to go in there with my rezound that i have now and raise some hell. I'll probably need to s-on but im for sure as hell not paying 300 and i AM going to get a new one. I'll keep you guys updated for sure.
Click to expand...
Click to collapse
Yea if you went into the store with your broken one and they asked you to pay the $100 for the insurance claim and gave you a refurbished one instead of a new one then they pulled a fast one on you and ripped you off for $100 and filed it as warranty replacement because that's not how it works. If you went threw insurance you should have been sent a brand new retail unopened box with everything included from asurion (Not sure if corporate stores can do that) And it wouldn't matter what happened to your original one because it's an insurance claim not a warranty claim. Warranty claims can be done in store or through customer service and only apply to manufacturer defects.
Sent from my ICS Rezound
Fergusonfox7 said:
Yeah no i had no intent to pull a fast one. They just messed up, i got a refurb'd device and now im pissed. i have this refurbed one all s-off'd... i want a new one damnit. lol
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Ah okay that sucks man. Like I said wasn't trying to offend you or anything. I guess I just interpeted what you were saying a bit differently. I would go back to the store where you paid the $100 for the insurance claim. Tell them to notate the account stating that you paid for an insurance claim. If the store screwed up and contacted warranty on your behalf instead of Asurion, get them to note that. With those notations you should be able get the charges credited asap.
Fergusonfox7 said:
Yeah no i had no intent to pull a fast one. They just messed up, i got a refurb'd device and now im pissed. i have this refurbed one all s-off'd... i want a new one damnit. lol
Click to expand...
Click to collapse
Asurion hands out refurbs too, it's the luck of the draw when getting a warranty replacement.
Fergusonfox7 said:
Please delete this forum.
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all of xda?!?! NEVARRRRRR!
jayochs said:
all of xda?!?! NEVARRRRRR!
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Thread! Thread thread thread! haha
zetsumeikuro said:
If you contacted Verizon and told them you dropped your phone they should of referred you to Asurion. You pay $89-$100 (not sure the total cost anymore) then you get shipped a brand new device in retail packaging. Now if you called in and asked for a warranty exchange indicating it was a manufacturing defect as opposed to you dropping it on the floor.. Then the fee that has been accessed is legitimate and you're stuck with it for abusing the system. I and many others have done insurance claims and have never seen the $299.99 charge. Either you tried exchanging a device you damaged in hopes they wouldn't catch it. Or they screwed up bad and you need to raise hell. Not to sound like a d-bag or anything, but from where I'm standing it seems you got caught sending in a physically damaged device insiting it was manufacturer defect. If that is truly the case you deserve the fee for the gross abuse.
Click to expand...
Click to collapse
You do not get a brand new device in retail packaging, not sure who told you this but they are wrong.
Sent from my ADR6425LVW using xda premium
mjones73 said:
Asurion hands out refurbs too, it's the luck of the draw when getting a warranty replacement.
Click to expand...
Click to collapse
When you get a insured phone they are not brand-new they are refurbished phone's. Just got one insured and they send refurbs not new. Where is everyone coming up with this claim they give you a new phone?
Sent from my ADR6425LVW using xda premium
About 10 days ago I broke the LCD of my new HTC One. Because I traded my Xperia ZL for this One - I cancelled the insurance policy I've been carrying on my AT&T account for the past 4 years (and NEVER used it, mind you). What was odd was that the LCD didn't even break immediately upon impact. I dropped it on a ceramic tile floor (it had an Incipio Feather case on it - which did nothing but prevent scratching) and it appeared to sustain no damage. So, after picking it up I placed it on to a stone counter top where it proceeded to spiderweb and crack right before my very eyes. I was in shock. (this video is WHY: http://www.youtube.com/watch?v=KwE9PGDnlvs) Anyways, moving right along - I called AT&T and tried to add insurance back to my account (not telling them I just broke my phone of course) but AT&T obviously refused to since I didn't buy the phone from them. On the same note, I'm sure, had I not cancelled the insurance, it wouldn't have been covered due to the same reason - but that's neither here nor there at this point.
So, I contacted HTC. I told them I dropped the device and the LCD was cracked. I asked for a quote to repair it. The gentlemen advised me 'up to $180.00". Honestly, I was surprised it wasn't more expensive. I asked if I send it in to them and they quote me a higher price than I want to pay - what happens? He advised me they would just send it back not repaired (I've NEVER broken a phone before so I'm not familiar with this process). I sent the One in to HTC (actually, most likely to an authorized repair center: CTS-PCS) in Houston, TX via USPS Priority Mail with insurance on 6/4. They received it 6/6. And today they contacted me with a quote of exactly $180.00. So I paid it and now I'm waiting for them to complete the repairs and send it back. I figured paying $180 to fix it was smarter than selling it for however much I could get for it and risk losing hundreds of dollars in the process. Also, the fact that iFixit scored it a 1 out of 10 on ease of repair also did not give me much hope in finding someone other than HTC (that I even trusted) to disassemble my device and repair properly.
Anyways, the point is to GET THIS INFORMATION OUT THERE. I came to XDA (yes, I realize this is a developer site... but it was my first instinct) in search of others who may have had similar experiences and couldn't really find anything definitive. I certainly couldn't find an actual dollar amount quoted by HTC to fix the LCD alone. I'm sure I won't be/haven't been the ONLY one to break the LCD. Maybe, going forward this thread could also serve as a place to post ANY type of repair experiences with HTC (or anyone else that CAN fix it)?
*Once I get my One back I will post again to let people gauge exactly how long the repair process took from start to finish.
Phone insurance is generally a waste of money. Even with the insurance you'd still have to pay the $199 deductible, which is more than the cost of the repair outright.
I'd rather put the $7/month in the bank and after the 2 yr contract there's enough to pay the subsided price on a new handset.
cschmitt said:
Phone insurance is generally a waste of money. Even with the insurance you'd still have to pay the $199 deductible, which is more than the cost of the repair outright.
I'd rather put the $7/month in the bank and after the 2 yr contract there's enough to pay the subsided price on a new handset.
Click to expand...
Click to collapse
Costco warranty. $100 up front, $25 replacements for brand new phones upon damages up for 4 times.
So you're paying $4 a month and a $24 deductible.
OP paid $180 to repair his phone.
Warranty is also transferable and I believe can be cancelled to get your money prorated back.
The only thing it does not cover is theft. And if you live in the shady parts of Southern California, you better be extra careful with your devices.
SlimJ87D said:
Costco warranty. $100 up front, $25 replacements for brand new phones upon damages up for 4 times.
So you're paying $4 a month and a $24 deductible.
OP paid $180 to repair his phone.
Warranty is also transferable and I believe can be cancelled to get your money prorated back.
The only thing it does not cover is theft. And if you live in the shady parts of Southern California, you better be extra careful with your devices.
Click to expand...
Click to collapse
Good point cschmitt and even if you do pay the $199 deductible to replace it they usually give you a refurbished device. (other than the cracked LCD my One is in MINT condition) And Slim, makes me wish I had bought mine at Costco. Oh well. You live and learn.
can we buy costco warranty if phone is not purchased from them?
himeshkaul said:
can we buy costco warranty if phone is not purchased from them?
Click to expand...
Click to collapse
Good question, I will call them and find out and report back.
EDIT: Ok, here's what I found out. You can't buy the insurance through Costco unless you buy the phone from them. The sales rep did advise me about Square Trade - its $129 he said... but when I checked out their site I found you have to either buy it from a retailer or via eBay. (via retailer the cost is a flat fee of $125 or $6.99 per month for a 2 year plan) Someone like me (who got my phone locally via trade with an individual) is NOT eligible for Square Trade. Good info to know.
t3chn0s1s said:
Good question, I will call them and find out and report back.
EDIT: Ok, here's what I found out. You can't buy the insurance through Costco unless you buy the phone from them. The sales rep did advise me about Square Trade - its $129 he said... but when I checked out their site I found you have to either buy it from a retailer or via eBay. (via retailer the cost is a flat fee of $125 or $6.99 per month for a 2 year plan) Someone like me (who got my phone locally via trade with an individual) is NOT eligible for Square Trade. Good info to know.
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If you sign up on square trades Facebook page they send you coupons weekly for up to 50% off the price. I get coupons sent to me all the time.
Sent from my LG-E980 using xda premium
But Costco has a deal with Square Trade for the $25 deductible. And I believe you get device replacements from Costco on the spot. The deal is different from teh Costco website.
Purchase your phones at Costco, there are nothing but pros and no cons I can think of.
So, it turns out the repair center didn't have the parts to fix my One so they were holding it for the materials. Today, I finally got an email that it's done and will be shipping out shortly. I must say, this whole process wasn't TOO excruciating. Thank God I keep a back up phone! So, I would imagine if they had had the parts on hand it probably would have been fixed and sent back out last week. I'm finally glad this whole thing is almost over.
It took a little while but the FedEx tracking number that HTC provided is now active and my device should be back to me by Tuesday. I just hope and pray nothing goes wrong in transit. I will post again when I have it. Overall I'm pretty pleased with the speed at which this repair was processed and completed. Someone else said theirs took about 10 days & I'm assuming they didn't have to wait for the parts to come in like I did.
Good informational thread. Thanks.
Sent from my HTC One using Tapatalk 4 Beta
Well if something like this happened to me I would have just called and added the insurance back on it and then wait a couple weeks (maybe 2-6) and then just say my phone got stolen/lost, pay the deductible and get a new one. Either send the broken one to HTC to fix or sell kit broken
Repair
Hi, please update us on how your repair was. I just sent my HTC One due to yellow spot on the corner and dead pixels. Worried about how well they handle the phones. I just wanna know how is your new screen and is there any new damage to the phone? Scratches? Thanks.
stefan.buddle said:
Well if something like this happened to me I would have just called and added the insurance back on it and then wait a couple weeks (maybe 2-6) and then just say my phone got stolen/lost, pay the deductible and get a new one. Either send the broken one to HTC to fix or sell kit broken
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I tried that bro. Because I didn't buy it from AT&T they wouldn't let me add the insurance back. Hello, that was the first thing I thought to do!!!!! ( I did say that in the OP) LOL
Also, the deductible to replace it is $200. To fix it was $180. Ultimately I would have rather paid the $200 and not have to wait for the repair but $180 is still cheaper.
Sent from my Nexus 7
rg8rc18 said:
Hi, please update us on how your repair was. I just sent my HTC One due to yellow spot on the corner and dead pixels. Worried about how well they handle the phones. I just wanna know how is your new screen and is there any new damage to the phone? Scratches? Thanks.
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I am supposed to get my One tomorrow so will certainly report back with the results. Other than the damaged display the body was MINT so I too am concerned with any scratches, etc on the body. Will, post again when I have it.
Sent from my Nexus 7
Got my One back today. It's MINT! The display is PERFECT and the body is unscathed. My dumbass forgot to take out my SIM tray and when I got it back it HAS NO SIM TRAY. I called a couple AT&T stores... none have one. One of the AT&T reps gave me the # for the local AT&T warranty repair shop so I called them but they don't have one either. HTC is sending me replacement SIM tray FREE but via UPS ground. So I ordered one off eBay. Hopefully I have it by Thursday or Friday.
EDIT: I asked HTC if I could PAY to expedite the shipping of the SIM tray and they said 'no'. They would only send it via UPS ground (for no fee). Word to the wise: Learn from my error and REMOVE YOUR SIM TRAY if you're sending your device in for repair. HTC will remove it and NOT replace it prior to sending it back to you.
t3chn0s1s said:
Got my One back today. It's MINT! The display is PERFECT and the body is unscathed. My dumbass forgot to take out my SIM tray and when I got it back it HAS NO SIM TRAY. I called a couple AT&T stores... none have one. One of the AT&T reps gave me the # for the local AT&T warranty repair shop so I called them but they don't have one either. HTC is sending me replacement SIM tray FREE but via UPS ground. So I ordered one off eBay. Hopefully I have it by Thursday or Friday.
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Thank you for the update!! Glad everything worked out perfectly. Now can't wait for mine to come back.
rg8rc18 said:
Thank you for the update!! Glad everything worked out perfectly. Now can't wait for mine to come back.
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I trust you removed your SIM tray?
Sent from my Nexus 7
t3chn0s1s said:
I trust you removed your SIM tray?
Sent from my Nexus 7
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Yes. Lol. I was actually thinking of leaving it too but ended up removing it.
rg8rc18 said:
Yes. Lol. I was actually thinking of leaving it too but ended up removing it.
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Smart move. I am SO completely moronic. I don't know how I didn't get that out of this following paragraph that was included in the initial repair email from HTC:
Remember to remove any accessories from the phone - such as the battery, SIM card, storage card, SIM cover and/or battery cover (Note: some of these parts cannot be removed from all devices - please check our support site if you are uncertain). Please also backup any important information you will want to keep before shipping your phone.
LOL, SMH