Quick question since no answer in the Q&A section..
I dropped my phone, glass shattered. Hows the insurance on Tmo? I've never done a insurance claim thing so I dont know if I have to pay anything, also if when I go into T-mo I should bring the phone stock?
The insurance from t-mo is pretty good. You will have to pay the deductible. I don't think it matters on the phone's rom. When I murdered my G2, I filled the form out online from Asurion with all the info, paid my deductible and they sent me a refurbished phone with a brand new charger, cable, and battery. You can only make up to 2 claims a year I think though.
When I did claims on my rooted phones, I had custom roms on it. T-mo or asurion never said anything about them.
You can make 2 claims within a 12 month period.
ce3jay said:
When I did claims on my rooted phones, I had custom roms on it. T-mo or asurion never said anything about them.
You can make 2 claims within a 12 month period.
Click to expand...
Click to collapse
i think you can make 2 claims in 12 months if the phone been stolen or lost, but you can have a warranty exchange as how many times you want,
and yes it is best to have back to stock unless your phone died and wont come back on even with a different battery,
just call tmobile and tell them you want a warranty exchange, i think the deductible for a broken screen its $80, deductible for a exchange if your phone brick its $5, and the deductible for when the phone is stolen or lost its $130
but tmobile is really good with their warranty exchange,
other wise if the rep you are dealing with wont make a warranty exchange its because they told not to do warranties exchange often, they get more points if they dont..
i pretty much know the system, my BF its a tmobile tech support
gypsy214 said:
i think you can make 2 claims in 12 months if the phone been stolen or lost, but you can have a warranty exchange as how many times you want,
and yes it is best to have back to stock unless your phone died and wont come back on even with a different battery,
just call tmobile and tell them you want a warranty exchange, i think the deductible for a broken screen its $80, deductible for a exchange if your phone brick its $5, and the deductible for when the phone is stolen or lost its $130
but tmobile is really good with their warranty exchange,
other wise if the rep you are dealing with wont make a warranty exchange its because they told not to do warranties exchange often, they get more points if they dont..
i pretty much know the system, my BF its a tmobile tech support
Click to expand...
Click to collapse
They get nothing from not doing your exchange, it's that broken screens aren't part of your warranty. That's what you would pay insurance for and the charge isn't 80 dollars either.
Sent from my HTC_Amaze_4G using Tapatalk 2
RXDriv3r said:
Quick question since no answer in the Q&A section..
I dropped my phone, glass shattered. Hows the insurance on Tmo? I've never done a insurance claim thing so I dont know if I have to pay anything, also if when I go into T-mo I should bring the phone stock?[/QUOTE
Please keep all question based threads in the Q&A section.
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Sent from my Galaxy Note i717, using XDA Premium.
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Click to collapse
If they will charge you around $130 upwards, I think it would be better to just call TMO and ask them to give you a courtesy and allow you another full upgrade price.
I cancelled my Assurion insurance on my phones, and when I dropped my phone, I just explained to them and asked if they could give me a courtesy and allow me to get another phone for full upgrade price. If you've been a loyal customer (been with TMO since 2003 and pay a significant monthly) they would normally let you get a phone for full upgrade price.
either way, good luck and hopefully you get it replaced or fixed.
Related
Have anyone signed up insurance through their cell phone provider or outside of their cell phone provider (i.e. aruisance, squaretrade and so on). What do you think of it, and is it worth it? I am about to sign up for Squaretrade for ADH (accidental damage from handling). I have butterfingers so I don't trust myself with high end smartphones without insurance!
Any recommendation / suggestions will be awesome. Thank you!
Honestly if your going to keep your phone stock then yes. If your going to mod your phone then no (unless u can put it back to factory stock)
Sent from my SAMSUNG-SGH-I897 using XDA Premium App
I have Squaretrade and have had it on many previous devices. Their customer service is the best in the industry. And they aren't particular about stock ROMs or anything like that...at least not my experience. I sent them my water damaged Fuze that had EnergyROM on it and within 2 days I had money sent to my Paypal.
surfernia said:
Have anyone signed up insurance through their cell phone provider or outside of their cell phone provider (i.e. aruisance, squaretrade and so on). What do you think of it, and is it worth it? I am about to sign up for Squaretrade for ADH (accidental damage from handling). I have butterfingers so I don't trust myself with high end smartphones without insurance!
Any recommendation / suggestions will be awesome. Thank you!
Click to expand...
Click to collapse
I haven't had phone insurance for about 5 years since I was with US cellular and had a Razor. It was only like $50 deductible and $2 a month, so not bad. My first phone on ATT was the first iphone and you couldn't get insurance thorough ATT, then I got a 3G iphone (No insurance again), then finally got a Captivate but it was something nuts like a $200 deductible on top of like $5-$6 a month. Imagine your car insurance was almost %50 of what your car costs? So like $15,000 deductible on a 30k car lol, I'd imagine that insurance company would be booming for business.
The only thing is I'm not sure what the deductible is on the Atrix but if it was like $50 with a $5 a month or something it could be ok. I just know the Captivate was totally not worth it.
It's real simple. The atrix cost 500 bucks without a contract right? If your phone breaks you will spend that to replace it. If you have Asurion it is 125 bucks... Not sure what they would do about a custom Rom since your claim would be on a non functional phone. Lots of money and resources just to void a claim on a phone that probably cost 200 or less wholesale.
Thank you for all your help. I have decided to get SquareTrade warranty. I liked their perks. I'm feeling much more relieved now, haha.
The big disadvantage with Squaretrade is the policy is cancelled after two claims and Squaretrade does not cover lost or stolen phones.
sounds like it may be better to go with your service provider insurance. Then agsin i never really broke or lost a phone
Sent from my SAMSUNG-SGH-I897 using XDA Premium App
Tenseiga said:
sounds like it may be better to go with your service provider insurance. Then agsin i never really broke or lost a phone
Sent from my SAMSUNG-SGH-I897 using XDA Premium App
Click to expand...
Click to collapse
**knock on wood**
I've been having problem with my mic on my Vibrant, so i called Tmobile to see if they would do anything about sending me a replacement Vibrant, I have a 2 year protection that I am paying $7/month. They told me that Vibrant isn't available anymore, neither is SGS 4G and my ONLY 3 options of replacement would be some crappy blackberry, Defy or Cliq 2.... I told the guy those are all down grades from what I have and that I didn't want any of those and he agreed with me...
Basically I got no where, spoke to the manager that told me the same thing, then I spoke with loyalty department (been with T-mobile for like 7 years) and the best they could offer was was $20 off HTC Amaze...
Anyone else think this is ridiculous and/or have any suggestions on what I should do? I don't think it makes sense that they should downgrade me... if anything if they don't have anything as good, then give me something better.
If anyone else ran into this please let me know what you guys did to get a replacement?
I would either call them back and try to get a galaxy s2 or call samsung directly and use their warranty. The tmobile version of the s2 is called the hercules I believe and samsungs direct warranty only lasts a year
Wow that sux
Sent from my T959 using xda premium
That's crap...let us know how you end up.
I also had a problem with my vibrant with the incoming calls. I called Tmobile to replace my phone with another vibrant under the warranty, instead, they gave me a Htc Sensation .
what?!
Thats ****ed up. I pay the $7 a month too and the first time it was giving me trouble they just sent me a new one and i had to return my defective unit. Thats all. If it ****s up again they better not ask me to downgrade
Try replacing mic I guess
Sent from my SGH-T959 using XDA App
That's exactly what i said! Guy told me to call Monday bc their inventory gets updated then. So I'm going to call them then, but that is still bs, i run 4 businesses, if my customer isn't happy i upgrade them or refund them, not charge them more or downgrade them... I don't understand how that even makes sense. I'm going to try calling them on Monday, but to the those of you guys that are paying for the warranty don't bother, apparently once they run out off the phone you have they might give you a Nokia flip phone if they don't have any more budget Android phones to give out.
I called Samsung but they only have the warranty for 1 year, and you have to send your phone in for 2 Weeks while they work on it. So i guess they want you to use the payphone while you wait..
Sent from my SGH-T959
Wow OP I've also been with tmo for 7years and also paying those ****s the 7 bucks a month too. I don't have any real issues with my vibrant other then well it being a vibrant, I'll be dam if they try to downgrade me to some crap ass phone call those tards back every day tell you get what you want man that sucks. Good luck ill call them and talk **** about me paying 7 bucks to get a downgraded phone tomorrow.
Sent from my SGH-T959 using xda premium
I would actually not mind having a defy, I am into a lot of extreme sports and it would be nice to have a tough smartphone. It would be nice to have a phone that I could keep in my pocket while I am commuting to school on mtb trails instead of in an otterbox in my backpack.
Does anyone know if light bleeding from behind the buttons onto the screen is a warranty issue? It has been happening ever since I got this replacement phone.
The DEFY is just slightly rugged. It's not full on military spec so a case is still recommended. The DEFY is not that bad of a phone though with excellent 3G reception. The CLIQ2 has problems, and a Blackberry.. oh lord. But you do have a Samsung Vibrant - a phone that is over a year old now. What do you expect? Most of the $7.99 is for insurance anyway not the warranty.
First thing I would do is cancel that $7 joke of an insurance policy. They tried that crap on me before with my Behold II and I called corporate and they replaced it with a Vibrant. Then I went online and cancelled $28 worth of insurance (4 phones). If you think about it, total up the insurance money you pay each year and that would be enough to cover at least two GalaxyS 2's ($84x7 years).
Just called them OP. Same story, I'm getting a call back on Wednesday to update my status regarding the Vibrant being in stock. They did however offer me the glaxy S 2 for 50%...$200 for an upgrade! I'm saving that for Nexus Galaxy.
All three of these choices are downgrades. I'm definitely canceling my insurance after this.
fliparsenal said:
Just called them OP. Same story, I'm getting a call back on Wednesday to update my status regarding the Vibrant being in stock. They did however offer me the glaxy S 2 for 50%...$200 for an upgrade! I'm saving that for Nexus Galaxy.
All three of these choices are downgrades. I'm definitely canceling my insurance after this.
Click to expand...
Click to collapse
That's what I am going for, I'll just try to get them do give me 1/2 off the price of upgrade on Amaze or SGS 2, Ill just sell it and pick up a Nexus. Either they do that or give me something that isn't a downgrade! I'll settle for Sensation.
heygrl said:
The DEFY is just slightly rugged. It's not full on military spec so a case is still recommended. The DEFY is not that bad of a phone though with excellent 3G reception. The CLIQ2 has problems, and a Blackberry.. oh lord. But you do have a Samsung Vibrant - a phone that is over a year old now. What do you expect? Most of the $7.99 is for insurance anyway not the warranty.
Click to expand...
Click to collapse
Well be it 1 year or older this makes no difference, when I got the warranty it was in case I needed to replace my phone it was going to be covered for 2 years with something equally as good, if they would have told me they would instead give me a flip phone I would have taken my chances... Defy is a POS, it has slow CPU, smaller screen, 2GB of memory, thinker, worse battery life... I don't think there is a single benefit to this phone except that it will work if I drop it in the toilet.
the battery life is not worse, it's much better, the CPU is not far off from the Vibrant and as far as I'm concerned stock vs stock the DEFY is a better more consistent performer. I would know, I had both. The GPS worked too. If you've never had one I can't even see how you would run off at the mouth about how much of a POS it is.
The age of the phone DOES matter. The value does not INCREASE on a phone. You can't expect to get a major upgrade just because they don't have any more of your phone. Get real. You don't pay *that* much for the extended warranty, and the warranty does not guarantee anything equal or better replacements. Read the fine print.
timafey said:
I've been having problem with my mic on my Vibrant, so i called Tmobile to see if they would do anything about sending me a replacement Vibrant, I have a 2 year protection that I am paying $7/month. They told me that Vibrant isn't available anymore, neither is SGS 4G and my ONLY 3 options of replacement would be some crappy blackberry, Defy or Cliq 2.... I told the guy those are all down grades from what I have and that I didn't want any of those and he agreed with me...
Basically I got no where, spoke to the manager that told me the same thing, then I spoke with loyalty department (been with T-mobile for like 7 years) and the best they could offer was was $20 off HTC Amaze...
Anyone else think this is ridiculous and/or have any suggestions on what I should do? I don't think it makes sense that they should downgrade me... if anything if they don't have anything as good, then give me something better.
If anyone else ran into this please let me know what you guys did to get a replacement?
Click to expand...
Click to collapse
A few things don't make sense.
I'm assuming your Vibrant is out of the 1yr manufacturers warranty, and you are reffering to the $7 a month Assurion insurance.
If you are indeed out of your 1 yr warranty then T-Mobile has no obligation to even offer you anything, not even a downgrade.
Now, if you are trying to resolve the issue by using your Asurion insurance then you shouldn't even be dealing with T-Mobile. T-mobile has no clue what Asurians current inventory is. Assurion claims are done completely seperate from T-mobile. Assurion claims can be filed at the following link:
http://www.phoneclaim.com/t-mobile
Maybe I'm missing something or not understanding. I think the above info I provided is correct but who knows maybe I'm wrong.
SamsungVibrant said:
A few things don't make sense.
I'm assuming your Vibrant is out of the 1yr manufacturers warranty, and you are reffering to the $7 a month Assurion insurance.
If you are indeed out of your 1 yr warranty then T-Mobile has no obligation to even offer you anything, not even a downgrade.
Now, if you are trying to resolve the issue by using your Asurion insurance then you shouldn't even be dealing with T-Mobile. T-mobile has no clue what Asurians current inventory is. Assurion claims are done completely seperate from T-mobile. Assurion claims can be filed at the following link:
http://www.phoneclaim.com/t-mobile
Maybe I'm missing something or not understanding. I think the above info I provided is correct but who knows maybe I'm wrong.
Click to expand...
Click to collapse
The warranty is actually split in 2 parts, one is the damage/stolen warranty that you would have to go through Assurion, the other is an extended warranty that extends the warranty an additional year past the manufacturers 1 year warranty. The idea is if your phone gets screwed up with the fault that isn't yours, Tmobile will replace it.
Here is the link with your options:
http://www.t-mobile.com/shop/addons...umHandsetProtection&tp=Svc_Sub_EqpmntProtnOvw
timafey said:
The warranty is actually split in 2 parts, one is the damage/stolen warranty that you would have to go through Assurion, the other is an extended warranty that extends the warranty an additional year past the manufacturers 1 year warranty. The idea is if your phone gets screwed up with the fault that isn't yours, Tmobile will replace it.
Here is the link with your options:
http://www.t-mobile.com/shop/addons...umHandsetProtection&tp=Svc_Sub_EqpmntProtnOvw
Click to expand...
Click to collapse
Thanks, usefil link. I didn't know you had the option to choose PHP Insurance alone for $4.79. That sounds better than the PHP bundle especially considering T-mobile isn't doing a warranty exchange with a comparable model. What do the terms and conditions say? I would read that in detail, if they have to give you a comparable model then I would fight it.
here is what the fine print says:
3. REPLACEMENT PRODUCTS.
If the identical Covered Product is no longer available, We will replace it with
a product of comparable functionality. In all cases, We will determine product
comparability including functionality at Our sole discretion. Technological
advances and product availability may result in a replacement product with a
lower selling price than the original product.
A replacement product may be either new or refurbished, at Our option. Nonoriginal manufacturer parts may be used in refurbished products.
http://www.phoneclaim.com/documents/T-Mobile/General-Program-Info.pdf
I want them to tell me how Defy and Galaxy S have the same technological functionality...? besides making phone calls I think these 2 are pretty different...
Yea i just dropped my insurrance.....
My screen is shattered and they offered me the same crap.....ill buy another vibrant off craigslist and then when my contract is up.....ill go to sprint and not waiste my money again on the shotty insurrance
So I just purchased Amaze from eBay, now I need to decide if I should get warranty for it through squaretrade Normally I buy it, since phones with eBay don't come with warranty but this time they are quoting me me an outrageous $72 for 1 year, almost 1/5 the price I paid for phone
Build wise the phone looks pretty sturdy and is in mint condition, so wondering if I should get it? How is the general feedback about the phone...are there lot of RMAs
I know about the squeak issue with some phones, but luckily I don't have it and its also covered by HTC since back cover is an accessory so i'm eligible..
You still have HTC warranty. I bought phones from eBay and HTC honored the warranty.
If you have T-Mobile, you can call them and tell them you received the Amaze as a gift and you can add insurance, warranty or insurance + warranty.
http://www.youtube.com/watch?v=7uk9-yLxQgA&feature=youtube_gdata_player
hasoon2000 said:
You still have HTC warranty. I bought phones from eBay and HTC honored the warranty.
If you have T-Mobile, you can call them and tell them you received the Amaze as a gift and you can add insurance, warranty or insurance + warranty.
Click to expand...
Click to collapse
As I said, HTC only provides warranty on accessories not the phone
I don't have T-mobile...but do you know how much will just the warranty normally cost through TMO?
EDIT: Just noticed, for rooting/custom ROMS I would have to unlock the bootloader through HTCdev tool, guess it would pretty much void any warranty ?
If it was me, then yep I would be purchasing a warranty, just in case as you just never know man.
Also of course, anytime you root your phone will void a warranty, but can always install the original GB 2.3.4 back on it and be good to go. Heck, I know people that forget to put it back and still are fine, but I would take it back to factory myself.
Good luck!
Sent from my HTC_Amaze_4G using Tapatalk
Mafioso said:
As I said, HTC only provides warranty on accessories not the phone
I don't have T-mobile...but do you know how much will just the warranty normally cost through TMO?
EDIT: Just noticed, for rooting/custom ROMS I would have to unlock the bootloader through HTCdev tool, guess it would pretty much void any warranty ?
Click to expand...
Click to collapse
No. HTC does warranty the phone still.
Sent From My HTC Amaze 4G via Someone's Room
HTC will honour hardware warranty - provided the damage wasn't the result of software overclocking - even after unlocking the device. Software issues you'd be on your own for with custom ROMs... but I'd assume they'll support you if you revert to stock.
I bought an Amaze off eBay back in January from who I thought was reputable on eBay. Used the phone for 3 1/2 weeks and T-Mobile shut my service off. Phone had a fraudulent IMEI. The guy I bought from refunded me after I shipped it back, but do yourself a quick favor before buying a ST warranty and other accessories. Call T-Mobile, tell them your IMEI and just make sure yours is clean. You'll feel better going forward buying accessories and stuff.
Sent from my HTC Sensation 4G using Tapatalk
I would. It's cheap and a smart buy in my humble opinion.
Sent from my HTC_Amaze_4G using XDA
hasoon2000 said:
You still have HTC warranty. I bought phones from eBay and HTC honored the warranty.
If you have T-Mobile, you can call them and tell them you received the Amaze as a gift and you can add insurance, warranty or insurance + warranty.
Click to expand...
Click to collapse
Thanks so much. They did let me add insurance for my "gift" phone (bought from cragslist). I think they can see I've been using the phone less than 14 days and didn't bother verifying whether it a used phone or not.
nguyen2011 said:
Thanks so much. They did let me add insurance for my "gift" phone (bought from cragslist). I think they can see I've been using the phone less than 14 days and didn't bother verifying whether it a used phone or not.
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Click to collapse
If that's insurance from T-mobile then I'd remove it right away. The reps are required to get a certain amount of sales per hour and even if you have insurance on your line, Assurion will not cover the phone for damage because the phone was not bought from T-mobile. I was a rep there and seen people get declined because of this same reason. I would call them up and downgrade to warranty only. It's what I use, because I know if I send in a damaged phone that it's still cheaper than sending a phone into Assurion for an insurance claim. The only thing the warranty won't cover is lost/stolen. If you do damage your phone you just don't tell the rep that it's damaged and you'll get a out of warranty fee on a later bill.
kalel33 said:
Assurion will not cover the phone for damage because the phone was not bought from T-mobile. I was a rep there and seen people get declined because of this same reason.
Click to expand...
Click to collapse
Can they really tell the phone was not bought by ME from T-mobile? Otherwise it is still a phone with Tmobile logo on it bought by someone from Tmobile.
kalel33 said:
If that's insurance from T-mobile then I'd remove it right away. The reps are required to get a certain amount of sales per hour and even if you have insurance on your line, Assurion will not cover the phone for damage because the phone was not bought from T-mobile. I was a rep there and seen people get declined because of this same reason. I would call them up and downgrade to warranty only. It's what I use, because I know if I send in a damaged phone that it's still cheaper than sending a phone into Assurion for an insurance claim. The only thing the warranty won't cover is lost/stolen. If you do damage your phone you just don't tell the rep that it's damaged and you'll get a out of warranty fee on a later bill.
Click to expand...
Click to collapse
Incorrect. As a former rep, I know some loopholes. I bought my Amaze from eBay. My brother cracked the screen when he dropped it on the concrete (idiot) and Asurion sent me a new one.
nguyen2011 said:
Can they really tell the phone was not bought by ME from T-mobile? Otherwise it is still a phone with Tmobile logo on it bought by someone from Tmobile.
Click to expand...
Click to collapse
Yes. When a phone was used and is registered on another account. It'll show the warranty is invalid. If you say it was a gift and add warranty/insurance, they will honor it.
hasoon2000 said:
Incorrect. As a former rep, I know some loopholes. I bought my Amaze from eBay. My brother cracked the screen when he dropped it on the concrete (idiot) and Asurion sent me a new one.
Click to expand...
Click to collapse
As a former rep, why would you even carry insurance through T-mobile? The warranty is $4 less per month and the OOW(out of warranty) fee is cheaper than doing a claim with Asurion. The highest I seen a OOW fee was $115 for the SGS2 and the Amaze was $105. Also, the OOW fee drops as time goes on, but the Asurion claim fee remains the same high price.
Delete please, all resolved
Did you return it through warranty or through insurance? Because if it's through insurance they don't give a **** what happened to it. If it's warranty, the charge will stick, and deservedly so. Warranties don't cover accidents, only defects.
:/
Fergusonfox7 said:
Well, im not sure really. I have insurance, i did the new pay 100 up front deal..... I went to the verizon store and they did it all for me lol.
Click to expand...
Click to collapse
Ok, well if you paid your 100 dollars and have insurance, then raise hell. But the email they sent you indicates they're considering it a manufacturer's warranty. Sounds like something is messed up on their end.
Thanks a ton.
tekhna said:
Did you return it through warranty or through insurance? Because if it's through insurance they don't give a **** what happened to it. If it's warranty, the charge will stick, and deservedly so. Warranties don't cover accidents, only defects.
Click to expand...
Click to collapse
My mom dropped her phone in the toilet and it still worked after the routine rice bath but she paid the fee and they sent her a new device.
You had to have returned it under warranty to be charged.
Sounds like the store screwed up, should have sent you to warranty and charged you the deductible.
If you contacted Verizon and told them you dropped your phone they should of referred you to Asurion. You pay $89-$100 (not sure the total cost anymore) then you get shipped a brand new device in retail packaging. Now if you called in and asked for a warranty exchange indicating it was a manufacturing defect as opposed to you dropping it on the floor.. Then the fee that has been accessed is legitimate and you're stuck with it for abusing the system. I and many others have done insurance claims and have never seen the $299.99 charge. Either you tried exchanging a device you damaged in hopes they wouldn't catch it. Or they screwed up bad and you need to raise hell. Not to sound like a d-bag or anything, but from where I'm standing it seems you got caught sending in a physically damaged device insiting it was manufacturer defect. If that is truly the case you deserve the fee for the gross abuse.
Fergusonfox7 said:
Well, im not sure really. I have insurance, i did the new pay 100 up front deal..... I went to the verizon store and they did it all for me lol.
Click to expand...
Click to collapse
Sounds like you paid $100 to the store for insurance claim and the gave you a refurbished one and they didn't file as insurance claim like it was supposed to be and they sent it back as warranty replacement. Wonder what really happened to your $100
Sent from my ICS Rezound
LakerStar25 said:
Sounds like you paid $100 to the store for insurance claim and the gave you a refurbished one and they didn't file as insurance claim like it was supposed to be and they sent it back as warranty replacement. Wonder what really happened to your $100
Sent from my ICS Rezound
Click to expand...
Click to collapse
Idk maybe he paid $100 in store for the phone when he first signed up. Maybe he has that mixed up w/ the deductible.
....... Again sorry.
Where the hell did they pull the 299 price tag out of? Aren't Rezound retailing for 50 these days?
Please delete this forum.
Fergusonfox7 said:
with a 2 yr contract that is, Tomorrow im going to go in there with my rezound that i have now and raise some hell. I'll probably need to s-on but im for sure as hell not paying 300 and i AM going to get a new one. I'll keep you guys updated for sure.
Click to expand...
Click to collapse
Yea if you went into the store with your broken one and they asked you to pay the $100 for the insurance claim and gave you a refurbished one instead of a new one then they pulled a fast one on you and ripped you off for $100 and filed it as warranty replacement because that's not how it works. If you went threw insurance you should have been sent a brand new retail unopened box with everything included from asurion (Not sure if corporate stores can do that) And it wouldn't matter what happened to your original one because it's an insurance claim not a warranty claim. Warranty claims can be done in store or through customer service and only apply to manufacturer defects.
Sent from my ICS Rezound
Fergusonfox7 said:
Yeah no i had no intent to pull a fast one. They just messed up, i got a refurb'd device and now im pissed. i have this refurbed one all s-off'd... i want a new one damnit. lol
Click to expand...
Click to collapse
Ah okay that sucks man. Like I said wasn't trying to offend you or anything. I guess I just interpeted what you were saying a bit differently. I would go back to the store where you paid the $100 for the insurance claim. Tell them to notate the account stating that you paid for an insurance claim. If the store screwed up and contacted warranty on your behalf instead of Asurion, get them to note that. With those notations you should be able get the charges credited asap.
Fergusonfox7 said:
Yeah no i had no intent to pull a fast one. They just messed up, i got a refurb'd device and now im pissed. i have this refurbed one all s-off'd... i want a new one damnit. lol
Click to expand...
Click to collapse
Asurion hands out refurbs too, it's the luck of the draw when getting a warranty replacement.
Fergusonfox7 said:
Please delete this forum.
Click to expand...
Click to collapse
all of xda?!?! NEVARRRRRR!
jayochs said:
all of xda?!?! NEVARRRRRR!
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Click to collapse
Thread! Thread thread thread! haha
zetsumeikuro said:
If you contacted Verizon and told them you dropped your phone they should of referred you to Asurion. You pay $89-$100 (not sure the total cost anymore) then you get shipped a brand new device in retail packaging. Now if you called in and asked for a warranty exchange indicating it was a manufacturing defect as opposed to you dropping it on the floor.. Then the fee that has been accessed is legitimate and you're stuck with it for abusing the system. I and many others have done insurance claims and have never seen the $299.99 charge. Either you tried exchanging a device you damaged in hopes they wouldn't catch it. Or they screwed up bad and you need to raise hell. Not to sound like a d-bag or anything, but from where I'm standing it seems you got caught sending in a physically damaged device insiting it was manufacturer defect. If that is truly the case you deserve the fee for the gross abuse.
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You do not get a brand new device in retail packaging, not sure who told you this but they are wrong.
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mjones73 said:
Asurion hands out refurbs too, it's the luck of the draw when getting a warranty replacement.
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When you get a insured phone they are not brand-new they are refurbished phone's. Just got one insured and they send refurbs not new. Where is everyone coming up with this claim they give you a new phone?
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For those of you who will be getting this device, will you purchase insurance on it? I believe Verizon charges $7.95, are there just as good third party (cheaper) alternatives?
geoff5093 said:
For those of you who will be getting this device, will you purchase insurance on it? I believe Verizon charges $7.95, are there just as good third party (cheaper) alternatives?
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i have learned a long time ago that insurance is worth it so i just kept the asurion that i already had
Protect cell is great insurance. Its cheaper in the the long run but you pay 140 up front instead of almost 200 over two years and after two years if you don't make a claim they will buy back your phone for 25 percent of RETAIL costs
Sent from my SCH-I535 using xda app-developers app
I'll probably end up getting it through Verizon, just for the convenience if I need to utilize it in the future. $8/mo though adds up quick.
I have never had phone insurance and never had the need for it. I guess I can make a phone last 18 months to the upgrade. Check Verizons deductible first.
My opinion is never get an insurance for something you can replace on your own account. This will be much much cheaper in the long run.
yuno1984 said:
My opinion is never get an insurance for something you can replace on your own account. This will be much much cheaper in the long run.
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Only once have I had a phone damaged by water, but luckily I was able to get it replaced under warranty as they couldn't tell it was damaged. My main concern is that I'll drop or lose the phone in the first 1-3 months, in which case the insurance would have helped a lot.
I always get the insurance with extended warranty. Always get devices overnighted when I've had problems. A few bucks is worth the peace of mind.
(EDIT: I may be wrong on the no-dudctible as a few other members have pointed out. A friend of mine told me that and I just took his word for it, sorry for misdirection) I've heard good things about Ensquared. $58 for 1 year and 2 claims, no deductible. Or $99 for 2 years and 3 claims up to $1000 each, also no deductible. It comes out to a little over $4 a month. Doesn't Verizon have a deductible per claim thats around 100 or 150?
pottersam said:
I've heard good things about Ensquared. $58 for 1 year and 2 claims, no deductible. Or $99 for 2 years and 3 claims up to $1000 each, also no deductible. It comes out to a little over $4 a month. Doesn't Verizon have a deductible per claim thats around 100 or 150?
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insurance claims are 100 per incident, allowed 2 incidents per year (I think).
nrfitchett4 said:
insurance claims are 100 per incident, allowed 2 incidents per year (I think).
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the $100 deductible is correct and i think its 2 incidents or up to $1500 per year, i would have to go back and read the brochure
---------- Post added at 11:48 PM ---------- Previous post was at 11:46 PM ----------
nrfitchett4 said:
I always get the insurance with extended warranty. Always get devices overnighted when I've had problems. A few bucks is worth the peace of mind.
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my coworker had the tec and was having screen problems with her t-bolt. she didnt realize that she was paying for an extended warranty and they overnighed her one. i personally have never had any issues with vzw or asurion as well
my brothers microphone went out on the galaxy s3, no insurance and the tech replaced it for 12.99 overnight shipping, no questions asked. My rezound that I had on another line and put it on mine had white spot on the screen and tech replaced that without asking any questions and had it shipped overnight without any questions asked. I have never paid a single cent for insurance.
nkd said:
my brothers microphone went out on the galaxy s3, no insurance and the tech replaced it for 12.99 overnight shipping, no questions asked. My rezound that I had on another line and put it on mine had white spot on the screen and tech replaced that without asking any questions and had it shipped overnight without any questions asked. I have never paid a single cent for insurance.
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both of those devices should have still been under the original 1 year warranty that every new phone comes with
I've heard that Best Buy's protection plan is the way to go although I don't know what the cost of their protection plan for a phone is these days. Will Verizon's insurance cover a bricked phone?
Sent from my HTC PH39100 using xda app-developers app
Will insurance cover phone replacement due to a battery that no longer holds a charge after a year or two? If so, I'm definitely going to get it on this phone considering its a non-removable battery.
bsSkunkApe said:
I've heard that Best Buy's protection plan is the way to go although I don't know what the cost of their protection plan for a phone is these days. Will Verizon's insurance cover a bricked phone?
Sent from my HTC PH39100 using xda app-developers app
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it might be on paper. I would never buy anything such as warranty from bestbuy. Heck they couldn't even try to find an item that they have 10 in stock for me because the guy said they were too hard to get to? I had a warranty once with them and their first job seems to be to make you feel dumb about the phone, like you don't know what you are doing before they will replace it. you might as well intentionally hit it with a brick and take it in so they don't bull**** you. lol
nkd said:
it might be on paper. I would never buy anything such as warranty from bestbuy. Heck they couldn't even try to find an item that they have 10 in stock for me because the guy said they were too hard to get to? I had a warranty once with them and their first job seems to be to make you feel dumb about the phone, like you don't know what you are doing before they will replace it. you might as well intentionally hit it with a brick and take it in so they don't bull**** you. lol
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Yeah, I admittedly have no experience with it and am going off word of mouth. Back when ICS leaked for the vivid there were alot of people that bricked their phones flashing the new Hboot and one of them said he took his to BBuy and they replaced it no questions asked. I may just pre-order here (I'm impatient anyway) and get the Verizon warranty. If it's anything like the AT&T warranty it will cover everything except for small arms fire (the words of the AT&T rep).
rajuabju said:
Will insurance cover phone replacement due to a battery that no longer holds a charge after a year or two? If so, I'm definitely going to get it on this phone considering its a non-removable battery.
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the insurance should definitely cover it, it would be a $99 deductible though. i am not sure if the extended warranty part would cover it or not since it is an embedded battery, i know usually they don't cover batteries but i could see this being an exception.
treadwayj said:
the insurance should definitely cover it, it would be a $99 deductible though. i am not sure if the extended warranty part would cover it or not since it is an embedded battery, i know usually they don't cover batteries but i could see this being an exception.
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I will have to call and find out about battery replacement being under warranty... usually I think not.
The deductible sucks but are there any alternatives? Unlikely there are going to be 3rd party batteries made since its not removable.
I think, provider have a creative idea to make a good deal with customer by provide insurance.