I downloaded the new firmware, said install, and the device reboot.
I got the Android guy with the spinning box in his chest and then it reboot again and I got the blue line going across. All normal so far. Then before the line got all the way done the screen went black. So I waited, and waited, for about 15 minutes and got nothing.
Plugged tablet into power, the light in the power button came on red for a couple minutes then turned green as the battery was fully charged when I did the update.
PC doesn't recognize it when I plug it in to USB either.
So I pushed power button - nothing.
I held power in for a couple seconds like doing a cold boot- nothing.
Held power in for 10 seconds - got a vibrate but nothing else.
Held vol down + power for 10 seconds, same thing, vibrate only.
Tried little reset button on side - nothing.
Tried doing all of the above again only holding everything longer - same results.
So, does anyone have any suggestions on what to try before calling Asus?
Edit: My PC does recognize it. I checked in Devices and Printers and it's listed as APX. Still not sure how to proceed though.
Edit 2: It's the same issue as here http://forum.xda-developers.com/showthread.php?t=1492551
Also, I installed the APX drivers from here http://forum.xda-developers.com/showthread.php?t=1426502
and now it shows up in device manager as Asus Ttansformer Prime APX Interface.
Edit 3: Well it looks like I might have to try waiting for the battery to die, at least according to http://www.transformerforums.com/forum/transformer-prime-general-discussions/12209-possible-bricked-update-solution.html
Wonder how long that will take with a full charge?
Wow I could have wrote your text. Virtually the exact same thing that happened to me. I hope someone has an answer that fixes our problem.
I read the info on the one link about letting the battery drain. Pretty tough to do when your unit won't even turn on. What will it take 2 weeks or so to drain? maybe a month. This is ridiculous!
robkllight said:
Wow I could have wrote your text. Virtually the exact same thing that happened to me. I hope someone has an answer that fixes our problem.
I read the info on the one link about letting the battery drain. Pretty tough to do when your unit won't even turn on. What will it take 2 weeks or so to drain? maybe a month. This is ridiculous!
Click to expand...
Click to collapse
call up asus. and ask them for the factory image you can flash via APX mode... that can help you fix things...
Well I called Asus and explained what happened. They had me do the Vol down+power thing, and when that didn't work all they could do was set up an RMA. The guy didn't know what APX mode was.
Had the same problem. Followed the hard reset procedure by pressing Vol Down key and then holding down Power key. Held them for a good 20 to 30 seconds and nothing was on the screen. Let go and a few seconds later the Wipe Data option appeared.
I let it timeout w/o choosing to wipe data and then the device when into a normal boot cycle and is operating fine now.
rrhutch said:
Had the same problem. Followed the hard reset procedure by pressing Vol Down key and then holding down Power key. Held them for a good 20 to 30 seconds and nothing was on the screen. Let go and a few seconds later the Wipe Data option appeared.
I let it timeout w/o choosing to wipe data and then the device when into a normal boot cycle and is operating fine now.
Click to expand...
Click to collapse
I've tried that several times with no results, other than a vibrate. I've held it until the vibrate and let go, for 30 seconds and let go, for a minute, 2 minutes...
Maybe our updates failed at different steps. I'll give it a few more days then RMA it.
Related
I found a couple posts about this but people seemed to just return or RMA it. Thought maybe my experience might help others and was curious if anyone else has this problem.
A few times I have picked up the Prime and hit the power button and the display would not come on. If I plugged it in I would see the green light on the power button come on and go off when unplugged. It appeared to still be attached to the WIFI. If I held the button down it would buzz, but nothing else.
I found out that if I held the button down, waited for it to buzz then continued to hold it down for another 30 secs or so (seems like it takes forever) the Prime would then reboot and I would get the Eee Pad boot screen.
I have been storing my Prime in the box to keep it clear of kids and cats until I get a case. My wife ended up picking up this cheap case from Walmart which used rubber bands around the corners, and this triggered the problem by holding down the volume up button. I have not been able to reliably reproduce it, but it seems like holding down the volume button (or combo of power and volume button) puts the device in some diagnostic mode or something that shuts off the screen.
The natural tendency to release the power button immediately after the buzz while trying to reset made the device seem like it was broken. Luckily I figured out how to start it back up so I did not return it or RMA; however I wonder how many others experienced this problem.
This appears to be a software problem and not a hardware issue. I have not had this happen since I started being cautious about the volume buttons, but have not tried to reproduce on the last firmware update.
I have had no other issues with the Prime. It runs great, WIFI works for me and I could care less about the GPS issue. However, this display thing has scared me a handful of times until I figure out how to reset it.
Anyone else have this kind of issue? I was going to wait for ICS and then see if I could reproduce it before calling ASUS, but it has not been crippling especially once I figured out that when all else failed just hold down the power button until the screen came back on.
I've had this problem as well, three or four times so far. Actually, it happened to me on the first full day I had mine, and was really freaking me out. I've been using the pinhole reboot button to get it working, but it sounds like you were more patient with the power button than I was.
I can't replicate it either, exactly, but I've noticed that it's only happened after extended periods (6+ hours) of inactivity without charging. I also looked at my battery usage last night, and saw that my device constantly is awake; maybe somethint's happening when it tries to sleep?
Anyway, I feel the same way you do - I'm waiting for it to happen on 4.0(.3?) before I really worry.
I've had this happen twice. held down the power button to reboot. I can't reproduce it either, but I don't have any problem with the device sleeping. I'm at 50 hours of uptime now (15 on current charge) and have not run into it. Mildly glad to see its not just me though.
TF201 | XDA Premium
Only once tonight. Scared me until I saw the boot screen. Interesting since it has been rock solid until this. No other problems just didn't turn on. Glad to be back working.
Sent from my Transformer Prime TF201 using Tapatalk
never had that issue...have used it quite a lot in many different situations
This morning it didn't wake up. I got it to turn on by holding get down the power and volume down button. Hopefully it doesn't happen again.
Sent from my Transformer Prime TF201 using Tapatalk
happened to me tonight freaked me out for a while - had to use the reset pin hole
I've had the same exact problem andthe funny thing is I also have a case from Walmart with the rubber bands. Is yours the case logic? Since reading this post, I've removed the upper left band. I wish my case would ship already!
guys if you're familiar with transformer 1 and hacking\custom ROM tegra devices power + vol up = apx mode kind of download mode blank screen, nothing wrong with the device just working like it should. now just a blank screen with sound when u plug in could be defective screen has happened to me
Awesome to know this is expected behavior.
I didn't have the original transformer, and googling has just led me to people who can/can't get into the mode, so I'll ask here: what exactly is apx mode? I get what it's for, sort of, but what is it?
also happened to me while it was in a case. maybe the power button was pressed too long or something...
this happened to me yesterday, except the screen is still off....tried everything mentioned and it wouldnt turn back on, its fully charged...i get no buuz sound or anything...
LOL, I was just searching for a thread like this.
Mine has been working flawless for the last 4 days. This morning, would not turn on. I tried every combo and button push I could think of.
No LED charging lights, nada.
I finally reverted to the paper clip in the reset hole. Booted right up.
Don't know what the issue is.
reset button wont even work for me...
Yes It happend to me yesterday twice... i think if we leave it for an extended period without out charge , the screen is getting locked somehow... both the times i have held the power button till the buzz.. then it rebooted....
Same behavior here, was fully charged in the Morning, and plugged in, when i got home Both LED's (Dock and Tab) were green but the Screen won't turn on, pressing the Power button for 10sec rebooted the device, maybe some kind of power saving feature... hopefully it will be fixed with ICS
Okay, rockstatus90's problem seems different, but the rest of us, pceasar explained that we're likely entering APX mode, right? It's designed behavior? Now I just want to know what APX mode is, and if there's an easier way to exit than rebooting.
Happened twice for me so far.
chinly43 said:
Okay, rockstatus90's problem seems different, but the rest of us, pceasar explained that we're likely entering APX mode, right? It's designed behavior? Now I just want to know what APX mode is, and if there's an easier way to exit than rebooting.
Click to expand...
Click to collapse
Yes this is normal. Although most other Android devices seemed to give some sort of on screen message.
It is mentioned here as a process of rooting the original TF:
http://eeepadhacks.net/transformer-hacks/how-to-root-your-eeepad-transformer/
Basically, this is a mode that outputs to your PC and is supposed to blank your screen. You are supposed to reboot afterwards, so there is no other way out.
I have not had the problem since being sensitive about pushing volume+ and power at the same time.
rockstatus90 said:
reset button wont even work for me...
Click to expand...
Click to collapse
Unfortunately it looks like return or rma is your solution. I would try to call Asus and see if they can troubleshoot it. Best case they can reset it for; worse case its dead.
Really wish you could pull the battery. Thats the sure fire reboot.
My friend that I bought the Asus prime for, asked me if I could take a look at his prime.
Here is the screnario:
Listening to radio station app, screen went to sleep while the radio was still playing and he tried holding the power button down and nothing worked to reboot or wake up the prime. The Prime was left playing to drain down the battery. It has all its recent updates (.15), not rooted, and not unlocked. When I looked at it, I charged it up, I can see the light and turned green to full battery status. I can feel the prime vibrate as I hold the power button, I tried volume + power hold, tried the hard reset with the paper clip hearing the click next to the sd card slot holding it for 10-30 seconds. The laptop can see the folder in the prime as i hold the power button and also disconnects when i power down. ordered 12-28 from best buy so the return window has expired and its a BC0K serial number.
Anybody find a solution with a black screen prime that just vibrates and can be seen on the laptop before I send it for an RMA?
Was there any shock to the device? A small bump or anything, it sounds like the ribbon cable for the screen has become disconnected, there are some reports of this on the forums.
flyingwolf said:
Was there any shock to the device? A small bump or anything, it sounds like the ribbon cable for the screen has become disconnected, there are some reports of this on the forums.
Click to expand...
Click to collapse
This + have you went into recovery?
maybe try draining the battery again then charging up. ive seen a few post issue like this. if screen connection didn't break, then letting it drain again and charging up might fix it. good luck!
Actually, the prime was already drained maybe a total of 3 times. There was no shock to the device as it was working with the radio app on and when it was being listened to while it was on the bed, the screen went into sleep and could not wake up no matter what button was being pushed so the prime was left to drain its battery. My friend didnt know how to reboot, so he decided to left the battery to drain. Could the radio playing + sleep of death + battery drainage caused the permanent screen sleep? Too bad I dont have the micro hdmi connector to see if i can isolate the screen as the problem.
yup the micro hdmi would help a lot probably. But if your PC recognizes it I suggest you back up data that you need then try to do a blind factory reset so you can get rid of any non oem app installed including that radio app if any of them is whats causing the screen not to turn on.
1. Hold volume down then press and hold power.
2. When you feel it vibrate (this could take up to 10 seconds if the tablet was already on) wait another 5 seconds and then release both buttons.
3. After you release wait another 5 seconds (dont wait too long here or it will reboot on its own if you dont select anything after about 10 seconds) then press volume down 1 time and volume up 2 times.
4. The tablet will factory wipe and after another 10 seconds it will reboot.
If the tablet still wont turn on then you got another issue and that isnt caused by the radio app or any other app.
Didnt work. It just vibrated and the screened stayed black... Im wrapping this puppy up and bringing shipping it to the repair center. Thanks anyways.
Vibrates when power button is held but wont turn on
My Prime also has the basic problem. I use it daily for about 3 to 4 hours, reading replying to e-mails and web browsing. While I was reading, the volume started going up on its own and I noticed that even after I put in standby mode, the battery discharged so I shut it down completely.
After that I could not turn it on. When I hold down the power button it vibrates bit the screen does not come on even after I fully charged till the led turns green.
logical_motion said:
My Prime also has the basic problem. I use it daily for about 3 to 4 hours, reading replying to e-mails and web browsing. While I was reading, the volume started going up on its own and I noticed that even after I put in standby mode, the battery discharged so I shut it down completely.
After that I could not turn it on. When I hold down the power button it vibrates bit the screen does not come on even after I fully charged till the led turns green.
Click to expand...
Click to collapse
Had to RMA back to Asus for them to fix the display and it took about a week. Warranty covered it, but if you do RMA ask them to ship you a shipping label. You shouldnt have to pay for shipping it to them for a manufacturer defect. And take pics and videos of the tablet and packing for your safety. They just need the tablet and nothing else. Good luck
Asus is F-ing with my endorphines...
I've had my TF201 since March 30th. Been using it for 1 week and it suddenly went dead (nothing on the screen, no vibration if I held the power button down). Tried everything I could find on the forums, it didn't work so I sent it to repairs (not immediately, cuz I had more important stuff to do). They kept it for almost 3 weeks, got it back this last Monday (May 21st) and... it died out on me again yesterday night (after just 3 days of use, congratulations ASUS technicians!). I was simply browsing and I clicked on the icon to increase the luminosity to the maximum supported (IPS+, I was charging it at the time) and the screen suddently went black. Like "nothing visible on it" black.
After that, I tried numerous times to reset it (including the volume+power down, according to the indications in this thread) - all I could get from it was the vibration as if it starts. Nothing else popping up on the screen. I plugged it this morning into my computer and it got somehow recognized, cuz my W7 tried installing drivers for it (even tho it had recognized the tablet again after it came from repairs and I already had drivers for it installed) but failed with the error "APX - no driver found".
I've had enough. Two months already and only one week and half of actual use. It's pathetic, ASUS needs to be taught a lesson, so I'm calling Consumer Protection in my country and the European Consumer Protection Comission. All the forums that I've surfed are filled with reports of broken units and ASUS will just tell you "if you have a valid warranty we'll repair it for free". I DON'T ****ING NEED regular repairs every 2 weeks!!! I need a functional tablet that I can use or give me my money back!
I'll post the results of my tribulations here...
I had a user that suffered the blank screen.
When you think it's presumably on. Try a paperclip to the reset hole on the left side. His came back up at that point and hasn't done it again since.
Never had this happen on mine.
I have no idea what caused this, but I can briefly explain the scenario..
After the .21 update, I found my Prime to be a little lag-gy (you know like when your desktop is on for quite a long time, you try to reboot), so I wanted to turn it off, then turn it on again. To my horror after I turned it off, I could not turn it on again. All I can is have this vibration that's supposed to occur at 3 seconds normally, at 12 seconds of holding down the power button.
After doing some research , others that have similar issues of unable to boot tried holding down the power button for 30 seconds.. 60 seconds.. and multiple times.. I've tried it, but nothing worked.
I tried the cold boot, holding VOL Down plus power button as well. No luck.
Lastly, tried the soft reset button. Tried it holding down with power button and pressing it separately. Still no luck.
I tried it with and without dock. Everything almost the same except when I
'close' the tablet with the dock.. holding the power button does not do anything, but when i 'opened' it, 3 seconds I will get the vibration, but nothing will be shown on the screen. Totally blank.
Anyone can help? I'm going to send for RMA at worse scenerio but I need help asap cause I need to use it later in the day. :/
EDIT: Oops forgot to include something else.
That was 3 days ago, I managed to get it working 2 nights ago, but after I went to sleep, and woke up. Heck, its off again. I have no idea how I got it working. All i know was, I brought it out, didn't use it, about after 8 hours I reach home, I sat on my chair thinking of sending it for repair and tried my last attempt to on it, it loaded perfectly. Then... this happened...
After I connected my tablet to the computer and try to turn it on, Windows detect APX. But the driver installation. Wonder if this information would be useful.
Again new information don't know whether this is useful or not, my volume up button was faulty about a week ago. Sometimes my volume just automatically goes up on its own, probably the button is spoilt that its permanently or most of the time held down. And after some Google-ing, volume up and power on apparently causes the tablet to go in this APX mode..
I went to restart my TS and now it won't switch back on at all.... nothing happening and no response... I have left it on charge and it gets slightly warm but nothing happens?? Any ideas??
death_entry said:
I went to restart my TS and now it won't switch back on at all.... nothing happening and no response... I have left it on charge and it gets slightly warm but nothing happens?? Any ideas??
Click to expand...
Click to collapse
You tried holding the power button down for more than 2 seconds?
I don't think that will help. The watch arrives set in quickboot mode and it can crash in that mode and not restart right. Might be the problem here, or his display backlight might have failed. Or his power button might have failed.
Anyway, try a battery pull. A full restart after a real shutdown via battery pull will probably recover the watch to where you can go in and disable quickboot.
Instructions are in other threads.
Sent from my Nexus 5 using Tapatalk
Yeh I tried holding down every button etc for looong time... Today it's actually it's started working again clever tactics I tried....
Stop playing it with it for a day (Vital part this!)
Plug it into computer for 15mins
Hold power down.... it came on Woop
death_entry said:
Yeh I tried holding down every button etc for looong time... Today it's actually it's started working again clever tactics I tried....
Stop playing it with it for a day (Vital part this!)
Plug it into computer for 15mins
Hold power down.... it came on Woop
Click to expand...
Click to collapse
One thing that people need to be aware of--after doing a Cache and Dalvik wipe in TWRP Recovery--the phone can 'seem' like it's stuck in Boot mode--BUT, it's just taking it's time to re-align all the apps, software etc... and I mean at least 10 minutes of looking at a stationary Boot screen--it worried me first time.
Well, mines gone too. It was fully charged. I was listening to music, turned off the app, put watch on standby and when I went to check the time the thing won't turn back on. Tried connecting it to the charger but no response. I'm going to open it up and see if that works. I know I'll loose my warranty for this (doubt I have one as I got mine through Expansys.jp), If it doesn't work then I can confirm that swett, and not much of it will break your truesmart.
First of all, sorry if this isn't the right place to post this thread.
Last night i was playing TFT on my Xiaomi Mi 10 as it shut itself down without any warning.
I'm sure i had more than 20% battery left.
This device is about 1 month old, and it crashed one time before, but i could just reboot it with the power button.
This time though, no reaction.
I tried every possible combination of Volume Up/Down and Power button presses, nothing. No vibration, nothing on the screen, just plain nothing.
It literally bricked itself. I did not root it or anything similar, I just used it normally.
Any ideas on what caused this, and more importantly how to fix this? I can't believe this.
PO5T MORTEM said:
First of all, sorry if this isn't the right place to post this thread.
Last night i was playing TFT on my Xiaomi Mi 10 as it shut itself down without any warning.
I'm sure i had more than 20% battery left.
This device is about 1 month old, and it crashed one time before, but i could just reboot it with the power button.
This time though, no reaction.
I tried every possible combination of Volume Up/Down and Power button presses, nothing. No vibration, nothing on the screen, just plain nothing.
It literally bricked itself. I did not root it or anything similar, I just used it normally.
Any ideas on what caused this, and more importantly how to fix this? I can't believe this.
Click to expand...
Click to collapse
I guess, that your battery is totally empty. Put on charger and leave on it few hours long.
krepsz said:
I guess, that your battery is totally empty. Put on charger and leave on it few hours long.
Click to expand...
Click to collapse
I charged it 4 hours in the night and right now since 3 hours
Call service. Sorry. If it doesn't boot into fastboot (vol-&power) things are bad...
Try plugging in your phone to a computer. I had a similar thing happen to another phone a little while ago when out of the blue it just died. I tried charging it, wireless charging it, trying power buttons etc but it instantly fixed itself when I plugged in the phone to my computer via USB. Let us know how it went.
PO5T MORTEM said:
I charged it 4 hours in the night and right now since 3 hours
Click to expand...
Click to collapse
Try different cable or check if the cable you use is working. Then press both volume up, down, and power button for at least five minutes. It might reset the phone. It happened to me once time not on the mi 10 but my rog phone 2 and I press that 3 buttons combination and the phone booted up again. I know the mi 10 might not work the same way as the rog phone 2 but you have nothing to lose to try it.
Yeah I tried using another cable, although I know this cable works (old phone). I also tried charging it via my PC, I even tried to connect to it via ADB, it didn't show up in the device list after installing the drivers.
Pretty sure I'm going to give it to service, I still got warranty and I even have insurance for it.
Because of that I don't want to open it to get the battery out and back in, although I'd really really like to know what caused this. I literally played a game and zap it goes black never to be seen again... I hope the service finds the cause and tells me.
Anyway, thank you really much for the suggestions and the help. Incase I get to know what caused this I will write it here as long as I remember to. Until then Cheers Lads.
Same here. My step-daughter purchased this phone and received it Tuesday morning. Now it won;t respond to anything.
I was handed the phone with "pcsuite.mi.com" on the screen but upon connecting to my laptop the screen went black and now won't respond to anything at all. No Recovery mode, no fastboot mode, no vibrations, nothing.
From reading reports online from other users, it seems like Xiamoi really "dropped the ball"/"shat the bed" with this model
edit2add (just seconds after posting)
I've also performed "lsusb" to see if the device is alive and there's nothing there either