Google Market and rooted phones - Android Q&A, Help & Troubleshooting

Hello everyone,
I bought an app (Paper Camera) during the 0.10c offer: I could download and use that, no problem.
Now the devs released an updated version (2.0) and I can't download and upgrade that as Market says I didn't buy the app.
I wrote to Paper Camera devs and they told me it's happening for other customers as well, and all bought the app during the promotion. He also said he didn't know why this happens and could do nothing about it since Google manages the whole Market matter.
Then I wrote Google, informed them about the issue and got a sad reply about Automatic Updates activation rolleyes; I emailed them again telling they didn't reply my question and I got this little jewel (English translation follows).
Code:
Grazie per avermi risposto così rapidamente e per avermi fornito maggiori
dettagli [i](gli stessi forniti nella email precedente, non l'avevano neppure
letta! ndTeorouge)[/i], ma investigando meglio sul tuo problema, secondo i dati
in nostro possesso, stai utilizzando un dispositivo rooted. [b][u]Al momento non
possiamo fornire assistenza su Android Market per i dispositivi rooted
perché potrebbero avere una funzionalità alterata in base alla modalità di
modifica del dispositivo.[/u][/b] Per ricevere ulteriore assistenza dovrai
contattare l'operatore o il produttore del dispositivo, o ricontattare lo
sviluppatore software aggiungendo questo dettaglio.
Se il tuo dispositivo non è rooted, contattaci ancora. Sarò lieto di
capire come posso aiutarti ulteriormente.
Code:
Thanks for your reply and for giving more details[i](same details I gave
them in the previous email, they didn't even read that! ndTeorouge)[/i], but
investigating your issue, and based on the data we have, you're using a rooted
device. [u][b]At the moment we cannot offer Android Market support to rooted
devices, because they may have altered functionality based on how
you modified your device..[/b][/u] To get further support please contact your
telephone operator or device producer, or speak to the app devs again adding
that detail.
If your device isn't rooted, contact us again. I'll be glad to help you as much as
I can.
Then I ask: rooted devices cannot get support for Android Market? But they do get my money!
Did anybody experienced that as well, even with different apps or for different reasons?

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Screw them
Send me your email and I will send you version 2.0

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Thanks, it's teorouge [at] google [dot] com.
Anyway, this should be yelled out loud: GOOGLE WANTS YOUR "ROOTED" MONEY BUT DON'T WANT YOUR ROOTED DEVICES and they won't give you support, even if they get paid. Do anyone know something about that? Is that in their Market license agreement?

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Lost my Google PlayStore due to OTA update
Hi I own Gt-S5830i with 2.3.6 and Last Night I received OTA udpate 3.8MB, I installed and it and post that My Google Play Store vanished, could not even re-install the backed up Market and Google Playstore. When I logged to Google Play Store Support Team, they said my device is rooted and they cannot support rooted device.
I was so much that I provided the screen shot, my phone is out of box and is on stock rom. How can they say that phone is rooted and because of which we are not supporting.
I was planning to buy Siii or Note atleast. But now I have to rethink on android as Google can uninstall and prevent anyone, and device becomes useless for formal android market/play store. It leads me to root my phone and install custom firmware and keep ripping google by this way
any suggestion or help for returning back to my google playstore.
Don't know what all they have monitored on my phone, I am serious about this

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shkfaizalam said:
Hi I own Gt-S5830i with 2.3.6 and Last Night I received OTA udpate 3.8MB, I installed and it and post that My Google Play Store vanished, could not even re-install the backed up Market and Google Playstore. When I logged to Google Play Store Support Team, they said my device is rooted and they cannot support rooted device.
I was so much that I provided the screen shot, my phone is out of box and is on stock rom. How can they say that phone is rooted and because of which we are not supporting.
I was planning to buy Siii or Note atleast. But now I have to rethink on android as Google can uninstall and prevent anyone, and device becomes useless for formal android market/play store. It leads me to root my phone and install custom firmware and keep ripping google by this way
any suggestion or help for returning back to my google playstore.
Don't know what all they have monitored on my phone, I am serious about this
Click to expand...
Click to collapse
I even got the update yesterday.
Thank god I didn't apply the update yesterday.
Did you try unrooting your phone?
And when you applied the update was your phone rooted?
Sent from my GT-S5830i using Tapatalk 2