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So on launch day I purchased the 3D from Radio Shack in the Tacoma Mall. It was a bad phone...kept freezing up and resets did not help. So after making me feel guilty about how they aren't going to make any money, blah, blah, blah they swapped it out. Replacement phone worked great but it had a huge white speck under the screen. It was all I could look at. So I went back to the mall and they said they could only swap out 1 time. All I could do was cancel the new line and get my money back. Is this standard Radio Shack policy? They lost a good customer! I just wanted a working, dust free phone, and these employees take this crap personally and give me a guilt trip. I will never step into Radio Shack again. Well..off to Best Buy! They'll like my money!!
with in the first 30 days ... i think thats a BS excuse to "not make any money"
CheesyNutz said:
with in the first 30 days ... i think thats a BS excuse to "not make any money"
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Exactly! How are they gonna lose money on a manufacturer defect? The excuse they tell me does not make any sense. I've never bought anything from BB. I hope they are better to work with!
I've never had an issue at the Radio Shack I go to occasionally. They don't lose money on a phone returned for defect. They get fully reimbursed. In fact, I think on any phone return they get reimbursed, but I'm not positive on that part. I just know for a defective unit they do.
Did you piss them off or something?
ExploreMN said:
I've never had an issue at the Radio Shack I go to occasionally. They don't lose money on a phone returned for defect. They get fully reimbursed. In fact, I think on any phone return they get reimbursed, but I'm not positive on that part. I just know for a defective unit they do.
Did you piss them off or something?
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Click to collapse
You would think I pissed them off, lol. I was nice, me and the guy who originally swapped it got along but he said that was their policy. So I had to go back home because I forgot the charger. The guy was gone and the gal that helped me basically took this personally. I left their feeling horrible like I did something wrong. The speck was HUGE, even the guy agreed.
-Apollo- said:
You would think I pissed them off, lol. I was nice, me and the guy who originally swapped it got along but he said that was their policy. So I had to go back home because I forgot the charger. The guy was gone and the gal that helped me basically took this personally. I left their feeling horrible like I did something wrong. The speck was HUGE, even the guy agreed.
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Click to collapse
Please contact the DM and tell him/ her about your experience. I manage a RS and yes employees get a lot of pressure from upper management about trying to avoid cell phone returns. I personally disagree with this and if enough customers voice their experiences with the DM, RS will do their best to satisy customers. They actually take customer feedback very seriously.
skorpyo31 said:
Please contact the DM and tell him/ her about your experience. I manage a RS and yes employees get a lot of pressure from upper management about trying to avoid cell phone returns. I personally disagree with this and if enough customers voice their experiences with the DM, RS will do their best to satisy customers. They actually take customer feedback very seriously.
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Thanks, appreciate the response. Do they infact lose out on money on manufacturer defects? They lost the sale, seems like that is just a lose lose for RS. That's the part I just can't understand! I'm not gonna pursue it any further, I think they're sick of me anyways. Best Buy took care of me and phone has no visible defects, runs great so far. Hopefully 3rd phone is a charm....seems to be so far!
They are really going to love me if I return it for no reason other than waiting for the SGS2....which I'm 50/50 on right now.
Sent from my PC36100 using XDA Premium App
-Apollo- said:
the gal that helped me basically took this personally.
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I think I've isolated the problem.
You call yourself a really good customer at Radioshack? That's sad.
chrischoi said:
You call yourself a really good customer at Radioshack? That's sad.
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Lololol....
I dunno how you meant this. But I took as. "You frequent a radioshack enough to be considered good??.. who willingly goes to radioshack that often?"
Sent from my PG86100 using Tapatalk
felacio said:
Lololol....
I dunno how you meant this. But I took as. "You frequent a radioshack enough to be considered good??.. who willingly goes to radioshack that often?"
Sent from my PG86100 using Tapatalk
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That and half the people that consider themselves as a very good customers are the worst. Who openly admits to something like that?
I think at my work... we have a 1 replacement rule... 3rd and on we need approval.
They won't be replaced for something stupid... it has to affect functionality... That's a rule for most places. If they swap it, they just don't know better.
chrischoi said:
That and half the people that consider themselves as a very good customers are the worst. Who openly admits to something like that?
I think at my work... we have a 1 replacement rule... 3rd and on we need approval.
They won't be replaced for something stupid... it has to affect functionality... That's a rule for most places. If they swap it, they just don't know better.
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Yeah I guess I'm the worst kind of customer...I expect a quality product for my hard earned cash! I'm not being picky, nobody in their right mind would have kept that phone! What company you work for, I'll be sure to never go their either because I like companies that care about customer satisfaction no matter how many times it takes to get it right.
well i would never buy any phone in radio shack ever again. At least in my local radio shack because of the stupidity they tried to pull on me.
I pre order 2 evo3d with the $50 gift card each. When it was time to pickup both phones i saw the brought out accesories and i thought to myself that i would probably get some free goodies. This was only to find out that their preorder $50 cards are only to purchase assessories and the money would not go to the phone. i was so piss about it and had a long talk with then. i refused to purchase the phone cause i never agree to anything like this in the preorder. They called the head manager over the phone and then they came back with the bull that since i was a long time customer they would allow it with me. I feel sorry for all the other guys that preorder in this store.
-Apollo- said:
So on launch day I purchased the 3D from Radio Shack in the Tacoma Mall. It was a bad phone...kept freezing up and resets did not help. So after making me feel guilty about how they aren't going to make any money, blah, blah, blah they swapped it out. Replacement phone worked great but it had a huge white speck under the screen. It was all I could look at. So I went back to the mall and they said they could only swap out 1 time. All I could do was cancel the new line and get my money back. Is this standard Radio Shack policy? They lost a good customer! I just wanted a working, dust free phone, and these employees take this crap personally and give me a guilt trip. I will never step into Radio Shack again. Well..off to Best Buy! They'll like my money!!
Click to expand...
Click to collapse
That's where you problem started...
I used to work for a radioshack kiosk inside a sams club.
Want my opinion of radioshack?
They have great prices on phones, but GOD HELP YOU IF YOU HAVE A PROBLEM!
Luckily sams club has pretty much kicked out radioshack and now the cellphone kiosk I run is completely controlled by sams club. Life is so much better now lol
Bootup said:
That's where you problem started...
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Click to collapse
LOL...good one!
-Apollo- said:
Thanks, appreciate the response. Do they infact lose out on money on manufacturer defects? They lost the sale, seems like that is just a lose lose for RS. That's the part I just can't understand! I'm not gonna pursue it any further, I think they're sick of me anyways. Best Buy took care of me and phone has no visible defects, runs great so far. Hopefully 3rd phone is a charm....seems to be so far!
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Click to collapse
Returned products are often not reimbursed at full price. Also it costs $ to repackage, ship, pay the guy at the warehouse who inspects them.. etc. So yes, it is a loss for us. (Not saying it sucks for customers, or that it was appropriate for them to tell you that, since you have no effect on it. Bad phone is bad phone.)
The policies are really there because of people who abuse them, and like everything else, a few bad apples ruin the pie. Most "defective" phones are really due to user error/abuse and that is what we have to avoid. Personally, if I see that someone's phone is actually defective, I have no problem swapping it out. But in the real world, I have a boss to answer to, so I have to work with the same restrictive policy.
As an example, I had to factory reset two 3 day old OG Evo's today that people wanted to return because they were "defective." The phones were fine, but the people had loaded so much crap on them that they were barely running. After the reset, both were working perfectly.
Hope that helps.
sdc177 said:
They are really going to love me if I return it for no reason other than waiting for the SGS2....which I'm 50/50 on right now.
Sent from my PC36100 using XDA Premium App
Click to expand...
Click to collapse
If you wanted an SGS2, why buy a 3D? This is one of the reasons policies like this are around.
I'll never understand why people buy things that they aren't sure they really want. All it does is waste a product that someone who actually wanted it could have had and waste a lot of everyone's time. Seems like it would be much easier for all parties involved to just make sure the one you buy is actually the one you want.
Bp3dots said:
Returned products are often not reimbursed at full price. Also it costs $ to repackage, ship, pay the guy at the warehouse who inspects them.. etc. So yes, it is a loss for us. (Not saying it sucks for customers, or that it was appropriate for them to tell you that, since you have no effect on it. Bad phone is bad phone.)
The policies are really there because of people who abuse them, and like everything else, a few bad apples ruin the pie. Most "defective" phones are really due to user error/abuse and that is what we have to avoid. Personally, if I see that someone's phone is actually defective, I have no problem swapping it out. But in the real world, I have a boss to answer to, so I have to work with the same restrictive policy.
As an example, I had to factory reset two 3 day old OG Evo's today that people wanted to return because they were "defective." The phones were fine, but the people had loaded so much crap on them that they were barely running. After the reset, both were working perfectly.
Hope that helps.
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Click to collapse
Now that makes sense...I did not consider the costs of warehouse guy and shipping back to manufacturer. Thanks for answering my questions, you've been really helpful!
Well, as luck would have it, I saw a tweet today about being able to go see the transformer prime at select Gamestop locations. There were two in Colorado that were supposed to have them to demo.
I called one of them in Denver, they said they had a display unit and a unit to sale. Well, hop in the car, and now I have an Amethyst Grey 32GB sitting next to me, completely sealed.
I wanted the 64GB version, and I think I will hold for that from Amazon. I'll probably just sell this one on craigslist.
I know I'm very lucky. The first time I've ever had anything like this happen to me.
Pictures of the Prime that I bought can be found here:
http://www.chrisdos.com/transformer_prime/
Congratulations! Hope you"re ready for a flood of "can you try this...." and "does it....." requests!
Gordon
I'm keeping it fully sealed. Gamestop won't let you return it if it's opened.
Thanks for the UPC & SN! I'm off to get my virtual Prime registered!
WAIT A SEC! I JUST FOUND A REBATE! YAY!
Edit: Hey ya OP.. can ya put the receipt back online.. I just wanna make sure you got it fer real..
Edit 2: NVM! Found it in my cache!
Put it on eBay right NOW.
You'll get tons of cash for it
e.mote said:
Thanks for the UPC & SN! I'm off to get my virtual Prime registered!
WAIT A SEC! I JUST FOUND A REBATE! YAY!
Edit: Hey ya OP.. can ya put the receipt back online.. I just wanna make sure you got it fer real..
Edit 2: NVM! Found it in my cache!
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Click to collapse
Yea, well, I can trust you right.
Diamondback2010 said:
Put it on eBay right NOW.
You'll get tons of cash for it
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Click to collapse
Stuck it on Craigslist. Some of the people on IRC are saying I should take a dump of the rom before I sell it. However, if I open, I can't return it. Decisions, decisions.
Just called a gamestop about 75 miles away from me & they have the 32gb champagne gold one (purple) but i'm thinking i won't ever hardly ever be looking at the back of the thing anyway lol.My Xoom stays in a gel cover or either the folio at all times..so color really shouldnt be a big deal.
ChrisDos said:
Stuck it on Craigslist. Some of the people on IRC are saying I should take a dump of the rom before I sell it. However, if I open, I can't return it. Decisions, decisions.
Click to expand...
Click to collapse
Take a dump of the rom. If you are going to sell it the Gamespot "warranty" isnt going to worth much anyways.
I just came from my local gamestop and they had it on display
played with it but they wouldnt sell it to me
video
http://www.youtube.com/watch?v=wOk9JPtYMA0&list=UUy4oGY7LFF_tSrOjpCRbpvg&feature=plcp
Arun01 said:
Just called a gamestop about 75 miles away from me & they have the 32gb champagne gold one (purple) but i'm thinking i won't ever hardly ever be looking at the back of the thing anyway lol.My Xoom stays in a gel cover or either the folio at all times..so color really shouldnt be a big deal.
Click to expand...
Click to collapse
The champagne gold ain't the purple one amethyst grey is.
Sent from my Blade using Tapatalk
ChipZ16 said:
The champagne gold ain't the purple one amethyst grey is.
Sent from my Blade using Tapatalk
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Click to collapse
Oh lol my bad then that's the color i meant because the guy on the phone was like it looks dark purple..lol..he better call me back pronto.He said he wanted make sure it wasn't a defective unit they had but was sure that one wasnt the one.He just wanted to check with the manager before telling me anything else.
Man, you have no idea how lucky you are! Most people on here don't even have PRE-ORDERS for it and you own one... SELL THAT *****!
You are wicked lucky!
Sent from my PC36100 using Tapatalk
Lucky Mofo. If you don't plan on keeping it, smartest move now would be to put it on eBay. I'm sure you could easily get $800 or more for it. Since it's so rare and not even officially out yet. You should contribute by dumping the rom to developers so we could have a nice headstart on developing. The sooner the better and faster we get custom roms, CWM recovery, n over clocking.
Do a system dump dude listen to them then sell it on ebay I'm sure even opened you could still get Atleast 600! Just leave the clear plastic stickers on
Sent from my PC36100 using Tapatalk
Aftermseeing this thread I called around to local gamestops to see if they had it. They said only the big store ones around here would have it. I found one and they said none in stock yet but they will have it on the 19th. Only thing is he said they only taking pre orders on it so once they come in, they pretty much all will be accounted for. Especially since demand is so high. He said everybody been calling like crazy and going bananas looking for that tablet. I was like I know, it's the first quad core android tablet..LMFAO
Wife won't let me open it to do a rom dump. Shame really.
ChrisDos said:
Wife won't let me open it to do a rom dump. Shame really.
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Click to collapse
Just be really careful of the tape that's on it to not to disturb it when taking it off. It could work lol.
Didn't you buy it.... Then open it your a man she's your Bi*ch suck it up and grow some balls!
Sent from my PC36100 using Tapatalk
I just read Office Depot's return policy on this. If it is opened you can only get an exchange, no refund. Only way to get a refund is to have NOT opened it. Weird, huh?
opentoe said:
I just read Office Depot's return policy on this. If it is opened you can only get an exchange, no refund. Only way to get a refund is to have NOT opened it. Weird, huh?
Click to expand...
Click to collapse
if the unit does not have any issue why do you want to return it?
opentoe said:
I just read Office Depot's return policy on this. If it is opened you can only get an exchange, no refund. Only way to get a refund is to have NOT opened it. Weird, huh?
Click to expand...
Click to collapse
It is weird, but I think they take it if it is defective. The key is defective.
Or Buy one from somewhere else and return the unopened one to OD.
Next!
ka911 said:
if the unit does not have any issue why do you want to return it?
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Click to collapse
I accidently ordered one from Office Depot and I can't cancel it. It will be here next week on Tuesday or Wednesday. I forgot that I won't be opening it, so I can return it for a full refund. Unless someone wants it here? Of course need to confirm delivery, since New Year holiday is here.
If you open it, and it is defective, you can take it to a office depot store and get a refund.
They will try to exchange it but seeing that they will not be having any available in store anytime soon they will just have to give you a full refund.
opentoe said:
I accidently ordered one from Office Depot and I can't cancel it. It will be here next week on Tuesday or Wednesday. I forgot that I won't be opening it, so I can return it for a full refund. Unless someone wants it here? Of course need to confirm delivery, since New Year holiday is here.
Click to expand...
Click to collapse
I'll really love to buy it from you right now but I have my money with Bestbuy ($600)
---------- Post added at 06:04 AM ---------- Previous post was at 06:00 AM ----------
jzen said:
If you open it, and it is defective, you can take it to a office depot store and get a refund.
They will try to exchange it but seeing that they will not be having any available in store anytime soon they will just have to give you a full refund.
Click to expand...
Click to collapse
or
If you did open it and you find any issue with the item return it for exchange, don't open the Prime then return it as new item for refund!!!
Yea, I'll just return it UNopened then. I'll be a nice guy first and ask if anyone needs it.
opentoe said:
Yea, I'll just return it UNopened then. I'll be a nice guy first and ask if anyone needs it.
Click to expand...
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32 GB? Or 64?
Grey or Gold?
ka911 said:
if the unit does not have any issue why do you want to return it?
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Click to collapse
Since ASUS removed the "GPS" feature from the product sheet online. It might be that much harder to argue that since GPS doesn't work, it's defective.
don_cheadle said:
Since ASUS removed the "GPS" feature from the product sheet online. It might be that much harder to argue that since GPS doesn't work, it's defective.
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Click to collapse
I suspect that is precisely why they did it... Very shady indeed. I don't think I will buy another Asus product if this is how they resolve issues.
Its as if they threw together a device that would sell like hot cakes, didn't really think it out or make sure it was working correctly. They just wanted to cash out quickly and seems as if they could care less about what we think.
jzen said:
I suspect that is precisely why they did it... Very shady indeed. I don't think I will buy another Asus product if this is how they resolve issues.
Its as if they threw together a device that would sell like hot cakes, didn't really think it out or make sure it was working correctly. They just wanted to cash out quickly and seems as if they could care less about what we think.
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Click to collapse
I really want to be wrong though. ASUS is still a top tier hardware & laptop manufacturer. It just doesn't make sense to me how they'd let their tablet department get so far out of hand that this sort of disgraceful stuff could go on. This honestly doesn't seem like ASUS at all. They're usually extremely trust-worthy and conscientious.
If this doesn't get fixed we could see a major restructuring of their tablet line, or have it abandoned all-together. ASUS takes real pride in their reputation, and this whole fiasco is tarnishing their reputation pretty badly.
don_cheadle said:
I really want to be wrong though. ASUS is still a top tier hardware & laptop manufacturer. It just doesn't make sense to me how they'd let their tablet department get so far out of hand that this sort of disgraceful stuff could go on. This honestly doesn't seem like ASUS at all. They're usually extremely trust-worthy and conscientious.
If this doesn't get fixed we could see a major restructuring of their tablet line, or have it abandoned all-together. ASUS takes real pride in their reputation, and this whole fiasco is tarnishing their reputation pretty badly.
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Click to collapse
How sure are we of that? I remember ASUS as one of the top tier motherboard manufactures, perhaps 3rd behind Gigabyte and MSI.
but as far as the top tier laptops go, IBM/Lenovo, DELL, Gateway, SONY, Toshiba, HP, Apple and Samsung having had that market covered.
It's sort of strange today that ASUS, Gigabyte, and MSI all make laptops now instead of just motherboards. But are we really certain that ASUS has passed the brands above? I can't picture the above brands acting in the same manner ASUS have being doing with the Prime.
don_cheadle said:
I really want to be wrong though. ASUS is still a top tier hardware & laptop manufacturer. It just doesn't make sense to me how they'd let their tablet department get so far out of hand that this sort of disgraceful stuff could go on. This honestly doesn't seem like ASUS at all. They're usually extremely trust-worthy and conscientious.
If this doesn't get fixed we could see a major restructuring of their tablet line, or have it abandoned all-together. ASUS takes real pride in their reputation, and this whole fiasco is tarnishing their reputation pretty badly.
Click to expand...
Click to collapse
This will not affect them in anyway. This is all like what happened with the OG Transformer. We all said Asus is going done hill, but in reality they were never affected and just fixed whatever issues there were
Sent from my Transformer Prime TF201
opentoe said:
I just read Office Depot's return policy on this. If it is opened you can only get an exchange, no refund. Only way to get a refund is to have NOT opened it. Weird, huh?
Click to expand...
Click to collapse
seeing posts like this make me thank the higher powers that we have much better consumer protection in the UK. stupidity like this from big brand stores just make me cringe.
You can refuse the delivery. OD told me that themselves.
jzen said:
If you open it, and it is defective, you can take it to a office depot store and get a refund.
They will try to exchange it but seeing that they will not be having any available in store anytime soon they will just have to give you a full refund.
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Click to collapse
I think u can not return to the store when you buy ur item online..they have 14 days return policy when ur item is opened and incase is defective and u will get ur money if you want a refund. Thats what csr told when i chatted with them.
Sent from my iPhone
I purchased my Prime from Office Depot online in January. Based on the returns Best Buy is allowing I called Office Depot and they are not accepting them back, manufacturers defects or not.
The tech I spoke with did say he spoke with his manager and he said I need to call ASUS as they are recalling the Primes.
Needless to say the ASUS website has no phone listed, or operable, in the US. Anyone have phone number for ASUS?
ASUS Product Support Toll Free: (888) 678-3688
Interesting.. keep us posted
Gooooogle
http://www.service.asus.com/infopage.aspx?rid=7#!Contact Us/cw8z
[just like the poster above posted]
clockwork58 said:
Gooooogle
http://www.service.asus.com/infopage.aspx?rid=7#!Contact Us/cw8z
[just like the poster above posted]
Click to expand...
Click to collapse
Thanks, but I tried that earlier and got an oops....try again. ASUS way of saying, don't bother.
Should be no different from a car maker recall for a bad tire or bad brake, Asus should have done this as soon as the GPS and Wifi problems were identified and confirmed. The FCC should be initiating this policy to protect the consumers but they seem to be pretending asleep as the wheel while collecting fees for certification! That really sucks doesn't it?
Asus is doing a recall?? Are we positive on this news?
If so, I hope they email everyone who purchased this stinker.... I'll gladly take my refund.
Or is this just retail vendor recall??? sigh...
Been on the phone for 20 minutes and all they want to do is issue an RMA so they can look at it.
E techie said they have not been notified of a prime recall. Waiting on a supervisor.
Per supervisor no recall has been issued. All they can do is issue an rma to return it.
Feeling so violated, Office Depot and ASUS...never again.
shinzz said:
Asus is doing a recall?? Are we positive on this news?
If so, I hope they email everyone who purchased this stinker.... I'll gladly take my refund.
Or is this just retail vendor recall??? sigh...
Click to expand...
Click to collapse
There is no recall. Just hopeful rumors. Like other poster said, they will offer to RMA it.
demandarin said:
There is no recall. Just hopeful rumors. Like other poster said, they will offer to RMA it.
Click to expand...
Click to collapse
Bummer
Sent from my MB860 using xda premium
yeah, I emailed ASUS last week and never got a reply. I wanted it out of my site so I traded it for a couple iPod Touch 32GBs. Took a bit of a hit on it, but I agree, never again on ASUS. I am not an Apple "lover", but the iPad 3 I got hasn't been put down since I got it. Now, iPhone I will never own.
clockwork58 said:
Gooooogle
http://www.service.asus.com/infopage.aspx?rid=7#!Contact Us/cw8z
[just like the poster above posted]
Click to expand...
Click to collapse
Did you click your link? Try it. Oops....
demandarin said:
There is no recall. Just hopeful rumors. Like other poster said, they will offer to RMA it.
Click to expand...
Click to collapse
Your opinion.
It may be rumors, but it was the excuse Office Depot supervisor used for sending me back ASSUS. Fact!
demandarin said:
There is no recall. Just hopeful rumors. Like other poster said, they will offer to RMA it.
Click to expand...
Click to collapse
Are you going to tell me "Prime is discontinued"... is still a rumor as well....
If I remember correctly, since April... there hasn't been any new "version" of Prime...but of course, Asus (and you) kept telling us that Prime won't be discontinued, will continue to be produced, and will sell next to Infinity.
So much for that... although... they... are.. sort of selling Prime next to Infinity through online, although most online vendors are starting to take Prime out of their system and replacing it with TF700. But yea.. so much for Asus & their promise/statement.. or whatever.
As for recall... could just mean "inventory" recall from all vendors. Now, the hopeful rumor is recalling "all" Primes for refund/exchange. =/ I prefer the hopeful rumor....
You guys know as well as I do there's not gonna be no recall.
If you really had enough with your 201, take it with no receipt to you know where and make something up if you really want an Infinity or something else before its too late. Multiple reports already of no receipt given credit... you can either complain to us who agree but know Asus will do nothing or you can try to get rid of it, read on page 2 of that thread nobody else had tried it without ADH before I went, I had just had enough of the wifi/bt on my Prime. If the first store I went to had told me no (and I had receipt) would have just went to the other ones around here til somebody gave me credit for it
NeoMagus said:
You guys know as well as I do there's not gonna be no recall.
If you really had enough with your 201, take it with no receipt to you know where and make something up if you really want an Infinity or something else before its too late. Multiple reports already of no receipt given credit... you can either complain to us who agree but know Asus will do nothing or you can try to get rid of it, read on page 2 of that thread nobody else had tried it without ADH before I went, I had just had enough of the wifi/bt on my Prime. If the first store I went to had told me no (and I had receipt) would have just went to the other ones around here til somebody gave me credit for it
Click to expand...
Click to collapse
I would if mine is from Best Buy... but mine is from Gamestop. =/
That exchange works for Best Buy only so far.. it seems.
shinzz said:
I would if mine is from Best Buy... but mine is from Gamestop. =/
That exchange works for Best Buy only so far.. it seems.
Click to expand...
Click to collapse
Like I said, there has been several reports in the thread as long as you have your box and charger, take it say it was a gift you dont have the receipt and they can still exchange for store credit if the customer service employee will do it. Is BB that far away, what do you have to lose if your Prime is that bad?
I already tried to take my gamestop prime to best buy. I failed big time. I talked to the manager too. Plain and simple, they will not take it without being able to find the transaction in their system. I regret buying it from gamestop and I will never step another foot in their stores.
I have called Asus and gamestop a number of times and have gotten no where. I have also pm Gary for a refund. My last resort will be my squaretrade warranty but I doubt Asus will be getting another $500 from me.
Asus has awesome products on paper but their quality and customer support sucks major butt. They haven't come through on anything that was communicated to us on this website except for that stupid dongle.
Sent from my PG86100 using xda app-developers app
Having no receipt no matter where you bought it from may work. My best buy here went into "green screen" or something and determined I didn't have a receipt through them. but others may not be so determining.
Well there ya go depends how lucky you get I guess wont know until you try .. I had the receipt so wasn't an issue .. sorry guys
I'm kinda glad best buy didn't take my gamestop prime back since now I don't have to feel guilty screwing them over due to gamestop and Asus lack of care for their customers. They both have a take the money and run attitude.
I always wondered why people like apple so much even though their products blow and r always behind the 8 ball. It's all about the customer service. My wife has no complaints about her iPad.
Sent from my PG86100 using xda app-developers app
Change of topic. Original topic was a "Can you return the prime in Canada" thread. Since i personally have succeeded, i am now sharing how i did it so you can do it too!
First: Make sure you have all accessories: Charger, cleaning cloth, usb cable, manuals, etc.
Tablet has to be scratch free and in very good condition. Try to clean all the fingerprints as best you can.
If you have the plastic wrapper that goes around it, bonus!
Put tablet in box as if it were brand new. Neatly wrap the cord, make it all look pretty.
Make sure the tablet is charged and reset it so when you turn it on it goes to the default setup thing.
Dont forget to remove your microSD card!
Go to your local bestbuy.
Tell them you got it as a gift
You opened it up and played with it for a few days and decided its not for you
you would like a return please. (Be kind, they are people too!)
Another option is to say "they got the wrong one" when you ask for the refund. If they ask if you want to find the right one say you dont really have time right now, you'd rather the refund and you can come back another time to get the tablet thats right for you.
They will want to inspect it. If you have obvious physical damage, forget it. If you dont have the packaging, forget it. If you give them ANY reason to reject it, forget it. Dont lie but you dont have to give them obvious reasons. "I just dont want it" is true. "I want to return it because the new version came out" Also true but a bad idea.
They will likely ask if you have the recipt. Tell them you dont have a recipt, it was a gift, the person who gave it to you didnt think to keep it. (I said it was from my grandmother who lives in another city, whatever seems plausable)
They will tell you they cant return it for cash but can do store credit. You say thats acceptable and try not to smile too big. (Also helps not to agree too fast). I made some comment "thats fine, i can buy something that better suits what i need when i get paid". If they offer to help you find something to buy with the card right away just say you really dont have too long to spend on this, you can come back another day to spend the money.
Edit:
Dont forget! when you go to buy the infinity bring a printout of these two pages and get the infinity for $350 instead of $500! It helps to email yourself the links so you can bring them up on your phone too. Bestbuy matches online prices now! (woot!)
http://kexane.com/p/25919/ASUS TF700T-B1-GR 10.1-Inch Tablet (Gray)-%2d%2d-1KO008S4AY0499.html
http://surefireshops.com/p/25914/ASUS TF700T-B1-GR 10.1-Inch Tablet (Gray)-%2d%2d-0O008S4AY0499.html
If i helped you dont forget to thank me! (click the button!)
I wanna know too! Where are you finding these reports?
Sent from my Galaxy Nexus using Tapatalk 2
In the two "returned my prime" threads, if you read through them theres one or two people saying it didnt work for them and they were in Canada.
I've had success in getting a refund from them ( still awaiting the cheque however).
Feel free to PM me any questions.
145ty said:
I've had success in getting a refund from them ( still awaiting the cheque however).
Feel free to PM me any questions.
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'Them' being Best Buy?
No, ASUS directly.
I don't think anyone is going to have luck until the actual release date (August 17th). Before then there is really no point to try an exchange.
145ty said:
No, ASUS directly.
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How the heck did you manage that? Who do i contact!
I live in Alberta and I have tried numerous time to return my prime for an infinity at different location. All locations were ready to send it to Asus for repair and they don't really care about the manufacturers warranty, they just want to send it to Asus to take care of it.
Sent from my Transformer Prime TF201 using xda premium
Sent mine for RMA. Got cheque 3 weeks later. Bought another Prime. End of story. From Ontario.
Sent from my Transformer Prime TF201 using XDA Premium HD app
Moonshot1968 said:
Sent mine for RMA. Got cheque 3 weeks later. Bought another Prime. End of story. From Ontario.
Sent from my Transformer Prime TF201 using XDA Premium HD app
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I know its sort of beside the point but what issue did you have to RMA it in for? how did they determine it was better to give you money than try to fix it?
pileot said:
I know its sort of beside the point but what issue did you have to RMA it in for? how did they determine it was better to give you money than try to fix it?
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I'd definitely like to know this too!! I've had mine since January- bought it from Staples. I had problems within the first month, but they just told me I had to go through Asus (even though they told me I had 30 days to return when I purchased it!!). I haven't RMA'd after reading all the horror stories on the forums, and I keep hoping an impending update will fix things (silly I know...). I'm so frustrated with the whole experience, and reading about what is going on now in the US for BB customers is just making it worse! I'd love to hear if there is anything we can do up in Canada...
I RMA'd mine. I'm waiting for the information package and how to send it. It was fine at the beginning but after a few months I started to have screen glitches, flickers. My Wifi is some what weak to none existant where my wife's Ipad does not have a problem. The number of freezes it can have is unbearable.
Moonshot1968 said:
Sent mine for RMA. Got cheque 3 weeks later. Bought another Prime. End of story. From Ontario.
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So how did it take in total since you initiated the process? I think I may be fed up enough to do it- I was willing to wait and see what good firmware updates did, but it's been 6 months... I'm moving soon though, so I might have to wait until the fall if the process is too long. The last thing I need right now is for it to get lost in the mail!!
urself25 said:
I RMA'd mine. I'm waiting for the information package and how to send it. It was fine at the beginning but after a few months I started to have screen glitches, flickers. My Wifi is some what weak to none existant where my wife's Ipad does not have a problem. The number of freezes it can have is unbearable.
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Please post when you get the info-- I'm nervous about RMAs, and I'd really like more info on how Asus is handling them up here...
Has anyone heard of RMAs in Canada that have actually improved the Prime (in cases where the original was "fixed" and returned)?
MiscBec said:
So how did it take in total since you initiated the process? I think I may be fed up enough to do it- I was willing to wait and see what good firmware updates did, but it's been 6 months... I'm moving soon though, so I might have to wait until the fall if the process is too long. The last thing I need right now is for it to get lost in the mail!!
Please post when you get the info-- I'm nervous about RMAs, and I'd really like more info on how Asus is handling them up here...
Has anyone heard of RMAs in Canada that have actually improved the Prime (in cases where the original was "fixed" and returned)?
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Once my Prime is sent back to me from its RMA I can post my thoughts on any improvements to my tablets overall performance.
I just got my prime back today, after sending it in exactly one month ago, to fix the green camera issue. I had to call them up to escalate the issue last week, because it was taking so long.
Anyway, they returned it good as new. They also replaced the cracked back panel, which was nice.
Sent from my Transformer Prime TF201 using xda app-developers app
Returned my prime to best buy with no receipt. Just said it was a gift. In Ottawa btw. Got a gift card for the keyboard and the tablet. Proud new owner of an infinity
Sent from my SAMSUNG-SGH-I717 using xda app-developers app
When did you purchase your Prime, hydroxide?
hydroxide said:
Returned my prime to best buy with no receipt. Just said it was a gift. In Ottawa btw. Got a gift card for the keyboard and the tablet. Proud new owner of an infinity
Sent from my SAMSUNG-SGH-I717 using xda app-developers app
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I'm in Ottawa too, and I'll like to try to get an exchange too. Which store did you do yours at? Also, how did you pitch it? Kinda like "I got this as a gift and it's been plagued with problems"?
So i just got back from BB
Walked in, told the guy i got it as a gift, didnt want or need it, wanted to return it
He asked if i had a recipt
i said nope, was a gift from my grandma out of town
he asked if theres any chance i could get the recipt
i said not likely, shes old and forgets things
he said without a recipt they cant return it for cash, tho he could do store credit
i said thats awesome, i was thinking about getting a laptop anyways
processed the return, turned it on to make sure its going strong, checked i had the accessories, all was well. Got me a gift card for when the store has 700's in stock. woot!