Any HELP WOULD be greatly appreciate!!!!
4 days ago me and my wife bought notes. I recently discovered today that some spots on my phone do not work with the s pen. So i decided i need to take it back and exchange for a new one. But right before taking the phone back my phone was dropped and received hardly noticeable dents/scratches on the phones side on the metal. You have to be shown most likely before you even realize it has dents/scratches.
Will i still be able to return it or hope they just dont notice it?
Thanks for your feedback!!
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Was the purchase made at a corporate or dealer store, or ordered online? It'll be inspected at a corporate store, probably not inspected at a dealer store, and if it was an online purchase, the warranty department will try to get you to put a hold on a credit card till yours is shipped back because they seem to try hard as hell to not do their job. At all. You might be able to appeal to the manager of that store to let you swap it. Can you post pics of the "damage"?
Thanx for the quick response and to answer ur question. Yes it was at corporate store. But i don't want to return it just want to exchange it.
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Can't post picture right now cuz I have nothing to take it With at the moment
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Yeah, I got that much. It shouldn't be a problem if the damage isn't too noticeable, but it's iffy. There's a certain amount of discretion given to managers so you may luck out. Please post pics when you can...I'll try my best to give you an honest evaluation of your chances.
Actually hold on a sec ill get some
EDIT..... NEVER MIND CENT TILL TOM
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Safest way to do this is.......exchange for different color.dont tell them about defect it had.then they will blame on u. because u droped it.
Let's wait for the pics before we make any call like that. I say that as a current AT&T RSC and former third-party sales rep.
best bet is do the return over the phone if possible. call them and they will send you a device, on reciept of the new phone you will mail the defective one back. i have had the same problem as you with dropping a phone right before exchanging it and it worked out ok. good luck!
powdered_donuts said:
best bet is do the return over the phone if possible. call them and they will send you a device, on reciept of the new phone you will mail the defective one back. i have had the same problem as you with dropping a phone right before exchanging it and it worked out ok. good luck!
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Not exactly the best way. If the damage is too extensive, or a grumpy person inspects the phone when they receive it, his account will be charge for the full price of a phone, and there's not much you can do about it without a lot of hassle.
The best thing for him to do is post pics on here of the damage, because we have many AT&T employees on here who could probably make a fair assessment of the damage based on AT&T's stipulations, as I'm sure they've had to deal with returns like this before.
That being said, to the OP: you should be fine unless the case is deformed or there is a huge scratch through the paint. I once returned my old Captivate due to a faulty external speaker, and i had scraped the paint off of the front speaker grill so it was silver, and I had a gouge on one of the corners that was still noticeable but I had smoothed out with a little very fine grained sandpaper followed by steel wool. Sanding it out will probably not work for you on the chrome-ish border of the Note however.
Here is the pic
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Here is a pic
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TheMrRoxtar said:
Here is a pic
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Could you maybe get one without a light reflection directly on the damage? It's a little hard to tell how bad that is. Your best bet either way is probably to go into an AT&T store, and see what they think about getting it replaced. If you have a device service center in your area, they can do an exchange on the spot for some devices, depending if they have it in stock.
The Note's too new. DSCs won't have any in stock and the only reasonable alternative is to exchange it in store.
As was said, if you can get a few more pics that don't focus directly on the damage, it might give us a better idea of what we're looking at.
This same thing happened to my phone and I never even dropped it. Right in the same exact corner. I pull it out of my pocket one day and bam the silver paint is gone.
Will i got it resolved!!!! THANKS FOR ALL THE THOUGHT OUT ANSWERS AND HELP.
took it in and was straight forward with them. Went in a corporate store down the street and was able to get an exchange done immediately.
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I'm very happy that it all worked out for you.
lJesseCusterl said:
I'm very happy that it all worked out for you.
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Thank you!
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TheMrRoxtar said:
Will i got it resolved!!!! THANKS FOR ALL THE THOUGHT OUT ANSWERS AND HELP.
took it in and was straight forward with them. Went in a corporate store down the street and was able to get an exchange done immediately.
Sent from my SAMSUNG-SGH-I717 using xda premium
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Awesome! Honesty pays off. Glad that they were willing to work with you.
LOL the internet allows people to worry too much...
Related
On my fifth return now and still, dust under the screen, tilted screen and green camera. The guy at the Sprint store (third party BTW) said that they were out and had no idea when they were getting anymore in. I only have about 8 days left til my 30 is up. I Called retentions and they said they could send my a loaner phone (bb 8330), refund my money and reset my upgrade. Should I take the offer and go to a corporate store for a new 3d, or keep hassleing the third party until they get a batch of un-defected 3vos?
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1wingangel said:
On my fifth return now and still, dust under the screen, tilted screen and green camera. The guy at the Sprint store (third party BTW) said that they were out and had no idea when they were getting anymore in. I only have about 8 days left til my 30 is up. I Called retentions and they said they could send my a loaner phone (bb 8330), refund my money and reset my upgrade. Should I take the offer and go to a corporate store for a new 3d, or keep hassleing the third party until they get a batch of un-defected 3vos?
Sent from my PG86100 using XDA App
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return it for your money (and upgrade)...and wait it out until another batch comes in or go somewhere else for one. the phone is worth it....and this dev community seals the deal....
I think its time for you to start showering and also washing your clothes. This "dust" you speak of, funny how you read VERY little about it. Quit being picky and use your phone, its not a fashion show.
Because I paid good money for my phone and if anything is wrong with it, I want to be the cause of it, not come out of the box defective or blemished. The dust or particles under the screen are an eyesore and visable at all times. Quite frankly, as a paying customer, I have the right to return it until I'm satisfied. If your phone came out of the box with a crack on the screen or a jacked up power button, would you "just use your phone"? And by the way. Do get good reception under that bride where you live? Damn trolls!
Sent from my PG86100 using XDA App
What are the odds of getting 5 phones that have dust under the screen? Are you saying they come out of the box that way or did the dust gather under the screen after you used the phone some?
I highly doubt all 5 of your phones come fresh out of the box with dust under the screen. Return your phone and get your upgrade back then go to a corporate store from now on.
Not all of them had dust. The first one had a very green camera, the second ones camera wouldn't focus and the third one had a purple tint in all pics taken in sunlight. We compared them to the managers phone, and his camera was perfect. So I traded up again, this one had dust , dead pixels and what looked to be a cat hair? under the lens. And this one is crooked and dusty.
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get a case and a screen protector and take your rants somewhere else.
OMGGGGG My battery has a spot of dust on it...ohhhh noooosss...
This is a phone, not a house or a car.
Answer me these questions three!!
Please troll somewhere else man.
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1wingangel said:
Answer me these questions three!!
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That made me lol
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Ya like that LOL.
Check this out
http://www.youtube.com/watch?v=FMEe7JqBgvg&feature=youtube_gdata_player
Bigjim1488 said:
That made me lol
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dude i say goto a corporate store and open the phone and play with it before you leave.....
you as a paying customer do have a right, let alone with sprints new focus on great customer service!!!
screw what others say..... its YOUR money/satisfaction/happiness, not theirs. If you are legitimately unhappy with something that is not out the norm, then go for it
I totally agree. Calling about the bb in the morning.
Sent from my PG86100 using XDA App
And i thought i had bad luck! I went through the same problem with best buy and tvs... No one believed me either, but oh well. Luckily ny first evo 3d was perfect.. but the photon i bought before it, not so much.
Sent from my PG86100 using XDA App
Oh and good luck, i know how frustrating this is.
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brandonkahn said:
And i thought i had bad luck! I went through the same problem with best buy and tvs... No one believed me either, but oh well. Luckily ny first evo 3d was perfect.. but the photon i bought before it, not so much.
Sent from my PG86100 using XDA App
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Just curious, what was wrong with your MoPho? I just returned mine today. Loved the phones build quality and the GG screen but the screen hurt my eyes and i just couldnt take blur anymore. My 3d should be here tomorrow
I could have gotten a faulty device but it was just very laggy and glitchy. Rebooted once and shut off another time within a hour.. Said forget it and swapped it for my evo 3d, glad i did.
Sent from my PG86100 using XDA App
Not trolling but sorry.... 5 different 3d's and you have had that bad of experience? Some where you enter into the equation.
BTW The whole Green Camera issue is a SOFTWARE issue not hardware. So returning it for that was pointless as HTC does know about it and does plan to have a software fix for it. I know this as I have had the same issue as well. Patients sometimes is what it takes. Especially when dealing with New items and especially ones that use software.
Ive seen several 3d's and not a one with dust under the screen ever.
Dude just leave it alone, sure it sounds suspect but weirder things have happened... And my pictures do not favor green at all, may be a software issue but it def. varies from device to device then. Also you really think this store would be taking back all these phones without seeing problems? Youre crazy then. As he stated he compared it to the store managers camera.
constevens said:
Not trolling but sorry.... 5 different 3d's and you have had that bad of experience? Some where you enter into the equation.
BTW The whole Green Camera issue is a SOFTWARE issue not hardware. So returning it for that was pointless as HTC does know about it and does plan to have a software fix for it. I know this as I have had the same issue as well. Patients sometimes is what it takes. Especially when dealing with New items and especially ones that use software.
Ive seen several 3d's and not a one with dust under the screen ever.
Click to expand...
Click to collapse
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1wingangel said:
On my fifth return now and still, dust under the screen, tilted screen and green camera. The guy at the Sprint store (third party BTW) said that they were out and had no idea when they were getting anymore in. I only have about 8 days left til my 30 is up. I Called retentions and they said they could send my a loaner phone (bb 8330), refund my money and reset my upgrade. Should I take the offer and go to a corporate store for a new 3d, or keep hassleing the third party until they get a batch of un-defected 3vos?
Sent from my PG86100 using XDA App
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Click to collapse
If you have had more than 2 defective phones in a row you should return it, stop buying it, and get something else. No matter how you look at it (****ty luck, ****ty phone, sign from God, whatever) this phone is not meant for you and you should stop trying.
A Blackberry? Good luck with that, I would stick with an android phone for sure.
And of course the new one has to have a white spot on the lower left side
I'm having awesome luck here, It doesn't look like a dead pixel either. It looks like part of the screen is burnt.
bmxant said:
And of course the new one has to have a white spot on the lower left side
I'm having awesome luck here, It doesn't look like a dead pixel either. It looks like part of the screen is burnt.
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Sorry to hear that but can you not exchange it again?
Sent from my SAMSUNG-SGH-I777 using xda premium
I'd take it right back in for a new one
They currently don't have any in stock at the moment, going to check back tomorrow afternoon.
The manager was like YO, NO MORE EXCHANGES AFTER THIS ONE.
bmxant said:
They currently don't have any in stock at the moment, going to check back tomorrow afternoon.
The manager was like YO, NO MORE EXCHANGES AFTER THIS ONE.
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does he not acknowledge that it's defective?
anaxagorasbc said:
does he not acknowledge that it's defective?
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It seems he doesn't care, he told me that 3 is the limit.
bmxant said:
It seems he doesn't care, he told me that 3 is the limit.
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Then ask for a refund instead of another exchange. Buy it somewhere else.
Sent from my SGH-I997 using xda premium
Exchange for a new one. I replace mines twice one would turn off randomly, the second one had a white spot like the op mention looks like a dead pixel. The third one working flawlessly.
Sent from my SAMSUNG-SGH-I777 using xda premium
bmxant said:
It seems he doesn't care, he told me that 3 is the limit.
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Click to collapse
I have to believe that this guy reports to someone else, whether in the store or not... I'd call the store and get a hold of who that person is and forward on this situation. There's no reason they should push away a customer if they have a verifiable issue with multiple devices. Sounds like a complete d-bag to me.
You should be getting a customer experience survey via sms in a few days. write your feelings there. trust me, they'll see it.
why not exchange it at a different store? You dont need to keep going back to the same one to exchange it.
I bought my note outright from best buy and noticed has doodles and pics of customers and employees.
I didn't know.i was paying fall price for what could possibly be a display model.
What should i do? Can I get a discount?
Sent from my SAMSUNG-SGH-I717 using XDA
Take it back and get a new one. They either sold you a floor model or one that has been opened by the guys in back. Of course once you're out the door they could say it was you that did all those things...are there any photos of people in the BB stock room or anything that are obvious? Or demand a discount since you got a used item. I would be furious if I paid full price for something that other people had been pawing at for who knows how long.
Also, after this is resolved, if you're still using the same device, hard-reset it and start fresh. Who knows what free apps and malware may be installed on it. Obviously don't do that first or you'll destroy the evidence that the phone was used.
I looked at the photo details and they're from February. I didn't buy the phone until march 10.
Only thing keeping me from taking it back is i dinto want to simply unlock it again.
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And yes, two pics of best buy employees.
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I'm sure they'll exchange it for you, but if you don't want to unlock it, you could (depending on how much of a negotiator you are) go back and see if they'll knock a few bucks back to you... Clearly the phone was either a demo or used in some way, even if briefly. Keep the photos on there if you want to prove it was as you say.
rj88 said:
And yes, two pics of best buy employees.
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And they sold it to you as "new?"
I would complain.
I would complain HARD. Directly to the highest management you can find when you get there. That's absolutely outrageous.
Those looser employees should get fired, it is against policy to open a package and use it.
It's happened before.
http://www.androidcentral.com/best-...s-already-opened-epic-4g-touch-gives-him-bird
I would complain as well as report it to as many news agencies as you can find, along with the pictures.
Gotta love Best Buy lol. If you work there sorry, nothing against you. But my local BB workers are a bunch of clowns. Rip em a new one lol
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Went up there and complained. They offered me a new one. I told them I'll think about it and walked out.
I don't want to unlock another one again.
Sent from my SAMSUNG-SGH-I717 using XDA
rj88 said:
Went up there and complained. They offered me a new one. I told them I'll think about it and walked out.
I don't want to unlock another one again.
Sent from my SAMSUNG-SGH-I717 using XDA
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Your crazy and lazy. If it were me I would return it get my money back and take my business elsewhere.
rj88 said:
Went up there and complained. They offered me a new one. I told them I'll think about it and walked out.
I don't want to unlock another one again.
Sent from my SAMSUNG-SGH-I717 using XDA
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That's kind of sad, to be honest. That was not the smart move at all.
Just got this as the replacement back for my phone. I called them and told them my camera bezel was dented and they sent be a new back and asked what color I wanted. I shall post up pictures when I get it in the mail. This could be a nice way to get the white battery cover if you want it.
Post the pics man! I want a white batttcover
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UnderZone7 said:
Just got this as the replacement back for my phone. I called them and told them my camera bezel was dented and they sent be a new back and asked what color I wanted. I shall post up pictures when I get it in the mail. This could be a nice way to get the white battery cover if you want it.
Click to expand...
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Who is "them" that you called?
Sent from my HTC Flyer P510e using xda premium
Threevo said:
Post the pics man! I want a white batttcover
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Click to expand...
Click to collapse
Its still in the mail.
KB112 said:
Who is "them" that you called?
Sent from my HTC Flyer P510e using xda premium
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I contacted HTC by email first. Then they gave me a number for their repair center in the states. At first they were like we cant send you a replacement because im in Canada and they told me to contact my carrier(ROGERS), but then I told them my carrier told me to call you guys. They then authorized sending me a sprint back cover for the American version but they warned me it might not fit. Then they asked me if i wanted white or black.
What's the phone number? Will you pm it to me? My bezel is all bent up and its been bugging me since I got the phone!
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focbuster78 said:
What's the phone number? Will you pm it to me? My bezel is all bent up and its been bugging me since I got the phone!
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1.888.617.1113 this it their repair number its the same as the site (I think). The nice thing about htc is that they have American call centers that actually know how to speak English.
pics or it didn't happen!
kirov1045 said:
pics or it didn't happen!
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Come on man can't you read its in shipping.
Is it in!?
Sent from my PG86100 using XDA
Just called the number and fed em some BS and they're sending me a white one in the mail right now.
Most likely will end up on ebay haha, unless I realllly like it
Also as a side note you only get one free repair-esque thing like this. So basically your using up your one on getting a new battery cover, however I have the coverage at best buy so i dont need the manufacters warrantee
Imurdaddytoo said:
Just called the number and fed em some BS and they're sending me a white one in the mail right now.
Most likely will end up on ebay haha, unless I realllly like it
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lol what BS did you feed them? might have to take advantage
Its coming form the states and im in Canada so it might take a while I will still post up pictures when its here. And its not really a waste we only have one warranty for the backcover and all the other parts are still warranted if i have any problems. so as long as i don't have any other battery cover issues it will be fine. Plus the white ones are more expensive i could get a black on ebay for like $5 but a white is around 30-40.
JCM99 said:
lol what BS did you feed them? might have to take advantage
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Click to collapse
Don't tell them your serial number, just the first number they ask for.
Then just tell them the glue on the ring around the camera failed and that you need a new battery cover. After some info gathering they ask you what color the phone is and just tell them white.... or possibly even tell them purple if you really want that. I made sure to keep saying the ring around the camera was silver, not red, but that probably wont matter as the guy I was talking to seemed clueless about this phone.
edit: not sure if its the serial number I didn't tell them. I just know they asked me for 2 numbers and I told him the first and that my phone didnt have the second one they asked for
Got mine in the mail today, pics up soon!
Just a bump mine came in the mail today and I uploaded some pic's. imo it looks great. It looks terrible with a case so I am not sure what I want to do now. I hate to leave my phone without protection.
Just ordered mine. Guy was very friendly on the phone. Should ship in 2-3 business days and arrive in 5-6. My phone only had a month left on warranty so I'm glad I called and used it.
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I bet they are gonna be surprised when a bunch of people start calling in saying the same thing hahaha
I had that same thought earlier, that's why I'm glad I called when I did. Told him my fiancee dropped her phone and the battery door cracked at the bottom so it won't stay latched. Worked like a charm.
Before anyone flames me for blaming her, the door is for her.
Sent from my PG86100 using xda premium
Just got this from HTC
"I am sorry, but in order to request a replacement back cover for you I also need a photograph of the back cover which is faulty, and your full postal address where we can send the replacement accessory."
Anyone got a picture of a back cover with the camera ring off, or coming off
Dropped it from like 3 feet straight down on the screen.....
Sent from my HTC6435LVW using xda app-developers app
Ouch.
Sent from my Nexus 10
Damn that sucks! I have the otterbox on my phone now since my shatter the screen on this phone breaks easily. Now my question for you is were you rooted and all that good stuff? And are you getting a replacement from Verizon ? If so welcome to ota stock Rom you'll be stuck if you weren't already.
Sent from my HTC6435LVW using xda premium
He wasn't rooted or unlocked he was stuck locked up from the ota update.
Sent from my HTC6435LVW using xda app-developers app
Damn... that's more busted than Christina Aguilera!
Same thing happened to me but I'll be swapping the motherboard when the replacement comes so I can maintain root
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jonesin said:
Same thing happened to me but I'll be swapping the motherboard when the replacement comes so I can maintain root
Sent from my HTC6435LVW using xda app-developers app
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Click to collapse
Isnt that illegal? And wont they find out anyhow?
That is surprising to me. Mine has flown off my lap on onto the street when getting out of the car, fell out of my coat pocket onto the ground, dropped it from a ladder while painting, and dropped it numerous times at home on the floor. Never broke or cracked or nothing. I have a case but never use it. This phone is nice and slim, the case made it too damn bulky.
If you're going to toss it I'll take it. It would be a good experiment phone.
Orrrr if you want to fix it
http://compare.ebay.com/like/170983563786?var=lv<yp=AllFixedPriceItemTypes&var=sbar
SHANENATAS said:
That is surprising to me. Mine has flown off my lap on onto the street when getting out of the car, fell out of my coat pocket onto the ground, dropped it from a ladder while painting, and dropped it numerous times at home on the floor. Never broke or cracked or nothing. I have a case but never use it. This phone is nice and slim, the case made it too damn bulky.
If you're going to toss it I'll take it. It would be a good experiment phone.
Orrrr if you want to fix it
http://compare.ebay.com/like/170983563786?var=lv<yp=AllFixedPriceItemTypes&var=sbar
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Maybe your phone is magical. All it took my first phone was about a 3 feet drop on tile. With the way the glass is raised on the phone it should easily break anyhow lucky you.
Sent from my HTC6435LVW using xda premium
Naw I'm gonna go through insurance. I'm so bummed. I think my heart skipped a beat when it happened. At least I can still use it
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Say you lost it not broke it. Keep it or sell it on eBay
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Keep your fingers crossed, you might just luck out and not have the OTA. Mine didn't but it was a refurb. I'm sure you'll let us know, lol
---------- Post added at 01:26 AM ---------- Previous post was at 01:24 AM ----------
ickedmel said:
Maybe your phone is magical. All it took my first phone was about a 3 feet drop on tile. With the way the glass is raised on the phone it should easily break anyhow lucky you.
Sent from my HTC6435LVW using xda premium
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I'm just really surprised to see so many DNA breaks from dropping it. In fact I have never cracked a screen, knock on wood. My old Droid Razr was pretty durable too. Now my daughters ipod touch broke if you looked at too hard, haha JUNK
The DNA is supposed to have triple gorilla glass too. I wonder if some of these are refurbished with fake junk digitizers? The screens should not be shattering that easily.
I'm hoping like crazy. And you can bet I'll let everyone know lol
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rogerwalker22 said:
I'm hoping like crazy. And you can bet I'll let everyone know lol
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I had to get a replacement for my DNA, which came with the OTA, due to battery issues. I was looking forward to getting a phone with the old software and when the replacement came it had the old OS; but that had to go back due to the power button being concaved, so it was flush with the top, blown speaker and a dead pixel; and this was how it came out of the box! (100+ point inspection my a$$). The next replacement came and it too had the old software but wouldn't connect to WiFi. I received the third replacement yesterday and it was perfect, but the OTA was pre-installed. Hope you get not only the old software version but also a workable phone.
fury15 said:
Say you lost it not broke it. Keep it or sell it on eBay
Sent from my HTC6435LVW using xda premium
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Click to collapse
You can keep it, but don't sell it. When you report your phone lost, the carrier gives it a bad ESN.
123421342 said:
Isnt that illegal? And wont they find out anyhow?
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Click to collapse
well i suppose so yes it could be outside of the boundaries of the insurance agreement but i pay a subsidy and an insurance fee for a reason. I could claim the phone was stolen swap the motherboards and sell the broken unit to cover the insurance premium but i wont be doing that. I see no harm no foul. They will be recieving a perfectly functional peice of hardware in the exact condition I reported during the claim... to each his own though
If you swap the motherboard you will be converting the new Dna to the old esn that you just reported lost... So you are just giving yourself a bad esn. Lol
Also its fraud but whatever you want to do
-- Sent from my Palm Pre using Forums
What type case was your DNA in when this happened?
sent from my DNA running sense 5
So I have insurance through a 3rd party. Not Verizon or Asurion. They give me and address of somewhere in MI and want me to send it there to be fixed.
rogerwalker22 said:
So I have insurance through a 3rd party. Not Verizon or Asurion. They give me and address of somewhere in MI and want me to send it there to be fixed.
Click to expand...
Click to collapse
Didn't I post a link with a video? It seems really easy to fix, that's why I wanted it. I even put an ad on craigslist. If you report it lost or stolen you could always "find it again" and they can reverse the bad ESN. My cousin bought a bad ESN phone from ebay. Verizon ended up calling the original owner and he went ahead and released it, they made the ESN good again. I don't know all the details but that's what he told me, sometime last year.
Hmm options, how much will it cost? Since the phone has to be sent away and cracked open anyway, buy the digitizer and send it to be jtagged, 2 birds with one stone. It might cost you a little more but you will be golden in the end. Fixed phone and S-off.