I bought the Prime from Memory Express in Richmond (Great Vancouver area) in Canada. I bought the 64 gb in full price of $599.99 plus Canadian tax. Somehow, they said that it is final sale when I want to go exchange my defective tablet! Then I looked at my receipt, it really says final sale.. Canadian buyers be aware!
Edit: the reason why I posted this thread is because one of the xda members in the other thread made me realize it was very unfair that they didn't even offer exchange for a defective product. I sent out a complaint form last night about how other stores offered exchange/refund but they didn't. Guess what?!!! The manager offered me a full refund!!! thrilled!
does it say final sale before you got your invoice?
if it doesn't you can actually sue them o_o;
but worst comes to worst you can always RMA the tablet with asus
I returned one of mine to Gamestop which no returns if opened. Long story short i called and explained the problems and the guy told me to call back later to speak To the manager.
A light bulb in my head went off. So..... i sent my GF who is gifted in the right areas to return it lol. I figured id have a much better chance. So basically the kid returned it no probs lol. They mail a check though. So basically don't give up.
I got my next prime from Staples which is 14 day hassleep free return.
Sent from my SAMSUNG-SGH-I717 using XDA App
I never had a problem with mine and I purchased mine from Memory Express. They did however had a document that I signed stating that I can only exchanged the product if it is deffective within 7 Days and cannot be refunded. Did you sign the form as well?
I didn't sign the form. Did you pre-order yours? I didn't do the pre-order; they had few on sale that day..so I bought it.. BUT GUESS WHAT?! I complaint to them last night and now the manager offered me a refund!
xijuan said:
I bought the Prime from Memory Express in Richmond (Great Vancouver area) in Canada. I bought the 64 gb in full price of $599.99 plus Canadian tax. Somehow, they said that it is final sale when I want to go exchange my defective tablet! Then I looked at my receipt, it really says final sale.. Canadian buyers be aware!
Edit: the reason why I posted this thread is because one of the xda members in the other thread made me realize it was very unfair that they didn't even offer exchange for a defective product. I sent out a complaint form last night about how other stores offered exchange/refund but they didn't. Guess what?!!! The manager offered me a full refund!!! thrilled!
Click to expand...
Click to collapse
Your welcome. Lol were you the one with the other thread?
Edit: you WERE the one with the other thread, I'm very happy this worked out for you!!
Sent from my Transformer Prime TF201 using Tapatalk
benefit14snake said:
Your welcome. Lol were you the one with the other thread?
Edit: you WERE the one with the other thread, I'm very happy this worked out for you!!
Sent from my Transformer Prime TF201 using Tapatalk
Click to expand...
Click to collapse
Yep yep~~ same person!! thanks!
Heavyarm78 said:
I never had a problem with mine and I purchased mine from Memory Express. They did however had a document that I signed stating that I can only exchanged the product if it is deffective within 7 Days and cannot be refunded. Did you sign the form as well?
Click to expand...
Click to collapse
Me To edmonton store but my prime works works no problems other then no 5 ghz on wireless n so it isn;t realy n speeds.
But i got mind in xmas so they told me it was a big backorder that was why.
I bought mine from m.e. i pre ordered mine. Never signed any papers, did know know final sale policy until i went to return it. When i went to return it, they showed me the final sale on the receipt.
I think they should have mentioned final sale it when i bought it.
WILL NEVER BUY ANYTHING EVER FROM M.E.
just go in a talk to the manager they will take it back. most will
I am already past the 7 days deadline, i am sure they wont do it now.
I think its better option to just avoid the memory express and buy from some big box store with good reputation and good standard return policy such as futureshop and bestbuy.
a1jatt said:
I am already past the 7 days deadline, i am sure they wont do it now.
I think its better option to just avoid the memory express and buy from some big box store with good reputation and good standard return policy such as futureshop and bestbuy.
Click to expand...
Click to collapse
Don't worry. Still try to complaint. I bought mine a month ago and still got a refund offer yesterday. I am sure you can too!
This is what I wrote to them:
Horrible Customer Service.
I bought 64GB Asus EeePad Transformer Prime on Jan 30, 2012. I bought it in full price of $599.99 plus tax. It should be common sense that when people buy some in full price, then it is not final sale. Therefore, I bought the tablet without noticing that it is final sale price.
After two weeks of usage, i started to realize problems with the tablet. The tablet experiences random reboots, random screen flickering and weak wifi. When I googled this problem, I realize that many people are experiencing the same problem. I went to store to get an exchange. However, they now told me it is final sale! All the other stores are not final sale! I posted my experience with your customer service on xda developer forum; many people were shocked by your policy! Most people who got problematic tablets have returned and exchanged their tablets. It is only me who can't!
Asus said that my problem is due to software problem so I should wait for updates that they will give out later. They did have two recent updates but it still has not solved all of my problems and it is the same for many people too.
Let me tell you guys, Asus Eee Pad Transformer Prime is a defective product or a product with minimal quality control. Here are all the people with problems:
http://forum.xda-developers.com/showthread.php?t=1443868
http://forum.xda-developers.com/showthread.php?t=1449992
http://forum.xda-developers.com/showthread.php?t=1447760
http://forum.xda-developers.com/showthread.php?t=1521199
http://www.youtube.com/watch?v=hxyTUc2cVTw
http://www.youtube.com/watch?v=W8wWCAkjZHA
You guys better stop selling this product or not making the product final sale.
What you guys are doing are so unethical!
This is how the manager replied:
Hi Xijuan,
I’m very sorry to hear of your of your unpleasant experience with us. I would like to offer you the opportunity to exchange your unit for a new one if this is to your liking, otherwise we can offer you a full refund. Could you also please provide us with a contact phone number as the number you provided is unreachable. In the meantime feel free to call the store and speak to me directly (Jason Pang) should you have any questions or concerns. Thank you for your patience and understanding while we work to resolve this matter.
Kind Regards,
Jason
a1jatt said:
I am already past the 7 days deadline, i am sure they wont do it now.
I think its better option to just avoid the memory express and buy from some big box store with good reputation and good standard return policy such as futureshop and bestbuy.
Click to expand...
Click to collapse
a1jatt,
I'm one of the managers at the Richmond Memory Express location and would like to take the opportunity to help you with this matter. If you could kindly call the store and ask to speak to Jason, I will ensure that this situation is resolved to your satisfaction. Thanks!
gatheringsky said:
a1jatt,
I'm one of the managers at the Richmond Memory Express location and would like to take the opportunity to help you with this matter. If you could kindly call the store and ask to speak to Jason, I will ensure that this situation is resolved to your satisfaction. Thanks!
Click to expand...
Click to collapse
Thank you gatheringsky. I will give that a try.
Since you gave them a list from XDA, why didn't you give them this poll of unsatisfied Prime owners from XDA?
http://forum.xda-developers.com/showthread.php?t=1491431&highlight=satisfied
gatheringsky , xijuan thank you for your help.
I went to the memory express se location. Manager knew who I was when I told him.
He apologized for not making me aware of final sale at the purchase time and took the tablet back without asking any more questions.
Great customer service.
Related
So I ordered a transformer prime yesterday for $440. Has anyone found a cheaper deal? I got mine from expansys after coupon codes and stuff.
smachine said:
So I ordered a transformer prime yesterday for $440. Has anyone found a cheaper deal? I got mine from expansys after coupon codes and stuff.
Click to expand...
Click to collapse
Can you share these "codes" ?
chocoyo00 said:
Can you share these "codes" ?
Click to expand...
Click to collapse
You got a PM, but its 465 now.
cheapest will be the broken wifi ones on craigslist after buying them off Ebay Jan 1st
smachine said:
So I ordered a transformer prime yesterday for $440. Has anyone found a cheaper deal? I got mine from expansys after coupon codes and stuff.
Click to expand...
Click to collapse
I would just like to say I LOVE YOU!!!! I'm one of those people who was trying to get information from everyone and trying to preorder this thing everywhere and you just answered my call. Tank god for my lack of ever sleeping and spending way to much time reading way to many threads on XDA. You my friend have reached Hero status to the max
Can I get these codes too?
I would like these code too please.
i will take the codes too . someone please pm with the instructions.. the ones i find online re a no go
If we're sharing codes...I'll take my chances. I'd appreciate a PM with that same info.
Thanks!
Please Pm me those codes as well, thank you
Or, if you have a Discover card they're giving 10% cashback for purchases on BB.com that's $50 right there plus another $10 in reward points BB gift cards.
Could I get a pm with the code?
Sent from my PC36100 using Tapatalk
just PMed everyone who wanted info. Best buy deal seems good also, but tax is charged, and I dont have a discover card
Hrmm... I'm starting to doubt whether expansys will fulfill all these preorders. I pre-ordered mine 5 days ago and I'm sure it was up before that as well. It seems that they are the only site taking pre-orders so they must be getting a ton of requests. I don't think they are a big partner with Asus so they can't be getting enough shipments to fulfill these orders. (not unless you're willing to wait till January)
And, they are still taking pre-orders!
Math doesn't seem right. (especially when sites like Amazon and Newegg sold out so quickly)
Plus, I'm sure a lot more people are ordering just to take advantage of the discounts.
Something seems off...
strikethreeout said:
Hrmm... I'm starting to doubt whether expansys will fulfill all these preorders. I pre-ordered mine 5 days ago and I'm sure it was up before that as well. It seems that they are the only site taking pre-orders so they must be getting a ton of requests. I don't think they are a big partner with Asus so they can't be getting enough shipments to fulfill these orders. (not unless you're willing to wait till January)
And, they are still taking pre-orders!
Math doesn't seem right. (especially when sites like Amazon and Newegg sold out so quickly)
Plus, I'm sure a lot more people are ordering just to take advantage of the discounts.
Something seems off...
Click to expand...
Click to collapse
Yea seems a little off, however, during the HP touchpad firesale they pulled through. They oversold but fulfilled orders. Im hoping they learned from that fiasco and wont oversell stock they dont have. I never heard of expansys till recently, so maybe people in the US dont shop much there.
I checked my order status and its still not updated. Crossing my fingers...
could i get the codes also? thank you!
smachine said:
Yea seems a little off, however, during the HP touchpad firesale they pulled through. They oversold but fulfilled orders. Im hoping they learned from that fiasco and wont oversell stock they dont have. I never heard of expansys till recently, so maybe people in the US dont shop much there.
I checked my order status and its still not updated. Crossing my fingers...
Click to expand...
Click to collapse
They still cut off a lot of orders with the TouchPad(I remember getting the email but I was one of the few that made it though).
And with HP, it's their product. They started up production again to fulfill some extra orders. (can't do that here)
Oh well... nothing more can be done... It's a bit sad because the original transformer also had stocking issues. I thought Asus and the retailers would've coordinated a bit better this time but it doesn't seem that way. They can't really say that they didn't expect the demand when they experienced the same rush last time. I'm still not even sure when the "actual" release date is!
strikethreeout said:
They still cut off a lot of orders with the TouchPad(I remember getting the email but I was one of the few that made it though).
And with HP, it's their product. They started up production again to fulfill some extra orders. (can't do that here)
Oh well... nothing more can be done... It's a bit sad because the original transformer also had stocking issues. I thought Asus and the retailers would've coordinated a bit better this time but it doesn't seem that way. They can't really say that they didn't expect the demand when they experienced the same rush last time. I'm still not even sure when the "actual" release date is!
Click to expand...
Click to collapse
They did coordinate better. Problem is that Prime has been even more popular than they estimated.
can I get the codes as well ?
thank you
can anybody share the codes that they received please.
codes please, thanks!
I could deal with the whole GPS situation but this freezing and rebooting every 30 minutes is the end of the line for me my tablet is basically a paper weight and I am not going to sit around on my hands while we get NO ANSWERS from ASUS at all regarding this issue if its even something they can fix but I am tired of waiting around to find out.
Please share your success stories of how you either got a refund or replacement from ASUS or store you bought it from.
I have got nowhere with ASUS support they are worthless I have been transferred to the highest tier of support and all they will do is RMA tried to request a number for corporate and they would not give it to me so I will be trying Gamestop tomorrow but I know their policy says they will not do refunds so those who have got a refund please share. I WILL NOT accept a RMA for a product that has been a absolute mess from day 1 and I dont think anyone else should accept this either.
Take receipt, go to store, ask for a refund.
If they say why, or no, u say product is defective and explain to them.
Asus won't refund your money only the store will.
Sent from my Galaxy S2
ravizzle said:
Take receipt, go to store, ask for a refund.
If they say why, or no, u say product is defective and explain to them.
Asus won't refund your money only the store will.
Sent from my Galaxy S2
Click to expand...
Click to collapse
well I drove all the way to a gamestop out of state that sells tablets there are none within 70 miles of me I think this could be a problem I doubt my local gamestops will even consider it.
I returned mine to best buy today. I have one on the way from newegg. Hopefully nothing is wrong with it.
Sent from my Galaxy Nexus using Tapatalk
jdbaker82 said:
well I drove all the way to a gamestop out of state that sells tablets there are none within 70 miles of me I think this could be a problem I doubt my local gamestops will even consider it.
Click to expand...
Click to collapse
Contact Gamestop corporate or the district manager for the area in which your store is located. Be polite and explain the extenuating circumstances that warrant an exception to their policy. If they stonewall you, tell them your next call will be to your state's consumer protection agency.
And, no offense, but next time buy your equipment from a retailer with a decent return policy. Amazon FTW.
I just shipped my 32GB/Gray back to Office Depot.
Gamestop tells me they'll ship a 64GB to me on the 24th of January. If this one acts like the 32GB......................
....I'm truly not sure what to do.
Non tab gamestop will refund you. Just tell em its defective and also no gps as was listed at the time you purchased. u may have to call manager and argue but they will refund you.
Sent from my Galaxy S2
Underwater Mike said:
Contact Gamestop corporate or the district manager for the area in which your store is located. Be polite and explain the extenuating circumstances that warrant an exception to their policy. If they stonewall you, tell them your next call will be to your state's consumer protection agency.
And, no offense, but next time buy your equipment from a retailer with a decent return policy. Amazon FTW.
Click to expand...
Click to collapse
Haha well thanks but if you only knew how far I drove to get (2) of them without a pre order before Christmas I got very lucky to say the least to have Gamestops that only had (1) to sell to non pre order one was in NJ the other in Southern MD and I live in Baltimore so I drove 400 miles to get them both one was for my dad
jdbaker82 said:
well I drove all the way to a gamestop out of state that sells tablets there are none within 70 miles of me I think this could be a problem I doubt my local gamestops will even consider it.
Click to expand...
Click to collapse
Sounds like a hard luck story all around. Too bad.
My tablet, dock and ICS all work great. Starting to think most of the issues are end-user related.
denverbuckeye said:
Starting to think most of the issues are end-user related.
Click to expand...
Click to collapse
they're not
Returned mine today at Best Buy i had it exactly for 14 days, did ICS upgrade, didn't notice that much improvement, couldn't hold on to it...i hope they fix issues with future products and do a proper QA on it...
denverbuckeye said:
Sounds like a hard luck story all around. Too bad.
My tablet, dock and ICS all work great. Starting to think most of the issues are end-user related.
Click to expand...
Click to collapse
yeah they are all end-user related....dumbass
Yeah, end users magically make it reboot over and over after ics upgrade. Not
I have zero problems so I too was skeptical at first, but by the sheer number of complaints it is now obvious that a subset of the primes were defective.
I'm just glad that I lucked out with a perfect prime. I hope you guys with problems are taken care of so you can finally experience the awesomeness.
Sent from my Galaxy S2
ravizzle said:
I have zero problems so I too was skeptical at first, but by the sheer number of complaints it is now obvious that a subset of the primes were defective.
I'm just glad that I lucked out with a perfect prime. I hope you guys with problems are taken care of so you can finally experience the awesomeness.
Sent from my Galaxy S2
Click to expand...
Click to collapse
Thats the thing mine works perfect 99% of the time unfortunatly the other 1% is spent with a random freeze/reboot.....
pyro6128 said:
I returned mine to best buy today. I have one on the way from newegg. Hopefully nothing is wrong with it.
Sent from my Galaxy Nexus using Tapatalk
Click to expand...
Click to collapse
Exact experience....
denverbuckeye said:
Sounds like a hard luck story all around. Too bad.
My tablet, dock and ICS all work great. Starting to think most of the issues are end-user related.
Click to expand...
Click to collapse
End users choosing to buy this maybe.
Or are you suggesting the solid aluminum back wifi, Bluetooth, gps problems that Asus admitted to don't exist? Or somehow users made their screen colors turn more yellow, made light bleed from the case, caused their chargers to fall apart and made their screens come lose?
End user related? LOL
i believe yall on the defects. my gps is **** like everyone else (luckily i nvr use it anyways)
just curious though what is the bluetooth bug? i use my bluetooth on the prime all day (tablet talk connected to phone so i can sms) i havent experienced any probs. just wondering....
also yea wifi is weaker than my tf101 but is on par with my sgs2 so not really a defect imo.
Sent from my Transformer Prime TF201 using xda premium
Sadly I returned mine today as well... I plan to buy a new one as soon as I find another in stock. I liked it a lot, but rebooting all the time was a deal breaker. I would have waited longer but I was at the end of the 14 day return. You know just to spite me it didn't reboot as I was returning it....
Um they are not user problems. They are hardware and software issues.
Sent from my DROIDX using XDA App
Already have a champagne gold, but here you go:
http://www.tigerdirect.com/applications/searchtools/item-details.asp?EdpNo=1614910
Also, store availability:
Currently in stock* in these stores:
Florida
- Orlando, FL Limited Stock
- Tampa, FL Limited Stock
Georgia
- Jefferson, GA In Stock
Check out the return conditions. Odd.
This Product Has Limited Exchange Privileges.
For support on this product, please contact Asus at (888) 678-3688. Defective exchanges for identical item within 14 days of purchase permitted on this product with prior manufacturer approval.
BarryH_GEG said:
Check out the return conditions. Odd.
This Product Has Limited Exchange Privileges.
For support on this product, please contact Asus at (888) 678-3688. Defective exchanges for identical item within 14 days of purchase permitted on this product with prior manufacturer approval.
Click to expand...
Click to collapse
With all the issues, bad press, RMAs, etc. maybe it's been temporarily pulled by retailers to reassess their return policy for the Prime?
Is there any evidence that the [newer?] Champagne models perform better than the [older?] Grays?
Not many people have the Champagne Models. They are very hard to find it appears. So I dont know of very many impressions of it.
BarryH_GEG said:
Check out the return conditions. Odd.
This Product Has Limited Exchange Privileges.
For support on this product, please contact Asus at (888) 678-3688. Defective exchanges for identical item within 14 days of purchase permitted on this product with prior manufacturer approval.
Click to expand...
Click to collapse
How is that weird? They are the same terms they have up for all tablets.
starfailure said:
Is there any evidence that the [newer?] Champagne models perform better than the [older?] Grays?
Click to expand...
Click to collapse
3rdamention said:
Not many people have the Champagne Models. They are very hard to find it appears. So I dont know of very many impressions of it.
Click to expand...
Click to collapse
I have the 32gb Champagne. I haven't done exhaustive tests. GPS is weaker than my Atrix, but it will lock outside. Wifi seems similar to my phone's. ICS and firmware updates seemed to help.
Local store availability numbers are not that accurate.
Just spoke to my corporate rep and he said online they are sold out. He said their quantity on hand is -3 right now. Just FYI.
grumblers said:
I have the 32gb Champagne. I haven't done exhaustive tests. GPS is weaker than my Atrix, but it will lock outside. Wifi seems similar to my phone's. ICS and firmware updates seemed to help.
Click to expand...
Click to collapse
I too live in Texas, have an Atrix, and was lucky enough to find a Champagne 32gb. Hmmm...
For what its worth. I also have the Champagne 32GB version . GPS performs poorly (wont lock on indoors, does ok outside) but that seems consistent with what I've seen reported from people with the gray version. WIFI is adequate, not quite as good as my Galaxy Nexus but not bad either.
The only real issue I have is with the stock browser. It freezes quite often. However, I doubt this issue is related to the version I have. probably a software issue or app conflict.
Edit: I got mine end of December from amazon.
I would be careful ordering from them, I ordered one the last time they had some in stock and as soon as they charged my account it was magically on back order and to make matters worse they charged me twice for one TP.
Sent from my ICS EVO 3d using XDA App
Champagne is being released on the 24th... That seems to be why they are so limited right now right? I just pre ordered my champagne from gamestop in hopes that since they arent released that they will be fixed for issues.
Sent from my SGH-T989 using XDA App
nringwood SGS2 said:
Champagne is being released on the 24th... That seems to be why they are so limited right now right? I just pre ordered my champagne from gamestop in hopes that since they arent released that they will be fixed for issues.
Sent from my SGH-T989 using XDA App
Click to expand...
Click to collapse
This isn't true, a local electronic retailer (which some people on XDA know of) ABT has had a stock of champagne in stock. I was at their store last week and played with it.
Ironically enough, ICS locked up and rebooted while browsing the web lol.
Had two champagne 32gb, both had problems. IMO, doesn't matter with what color you get.
cancelled my gray 32gb microcenter order for this as it hadn't shipped out yet. Got overnight shipping on this and i confirmed 2 minutes ago on the phone that it's shipping out tonight. I can post on here again tomorrow night after I get it if you guys want.
It's on preorder now but when I saw that I had to call to confirm. Hopefully I don't have any issues or double charges on my credit card as a result!
SUPER PSYCHED!
Scratch that juat cancelled the order at gamestop. Seems like they wanted me to fax my personal bank information to them to verify something....hmm not going for that not to sure what there plan was...instead i think i will wait to get it. Too many issues for the amount of money. Think that may be best anyone?
Sent from my SGH-T989 using XDA App
I actually ordered earlier today and called to confirm that they do have it and will be shipping it today! The rep I spoke with talked about the nightmare that is the Prime and how this has been going on non-stop.
It just came back as In-Stock, so I would grab one if you haven't yet!
SON OF A *****!!!! I just want my 64 GB Amazon pre-order from 11/22!!!
Bought my first Prime from Gamestop in January, returned mostly because of light bleed, but also WiFi/GPS was horrible. Bought second Prime beginning of February, but it has WiFi/BT issues, so I'm going to return it also.
I've read so many positive reviews that I'm hoping my next Prime will be great, and looking forward to exchanging it... not just a refund.
BUT I CANNOT FIND PRIMES ANYWHERE LOCALLY!!
Given the fact that the Primes have an awesome less then 1% failure rate, why are they not on the shelves at retailers? Why are the retailers not sure when, or even if, they will get more stock?
Thanks in advance for your answer.
acidus. said:
Bought my first Prime from Gamestop in January, returned mostly because of light bleed, but also WiFi/GPS was horrible. Bought second Prime beginning of February, but it has WiFi/BT issues, so I'm going to return it also.
I've read so many positive reviews that I'm hoping my next Prime will be great, and looking forward to exchanging it... not just a refund.
BUT I CANNOT FIND PRIMES ANYWHERE LOCALLY!!
Given the fact that the Primes have an awesome less then 1% failure rate, why are they not on the shelves at retailers? Why are the retailers not sure when, or even if, they will get more stock?
Thanks in advance for your answer.
Click to expand...
Click to collapse
I'm not Gary, but I sure am interested to know.
Best Buy couldn't even order me one. I was able to order mine from Tiger though and it should arrive tomorrow after being on backorder for a week.
Sent from my Incredible 2 using XDA App
if you want a prime go to nowinstock.net and resister and get notified when its in stock somewhere online
far and away the easiest way
Thanks knives. I thought that site was only for online vendors, who are moving whatever inventory that managed to get their way through the supply chain.
I had no idea that site provided local retail availability!!!
It is an interesting question though... Where are the primes? It seems as though availability is getting worse, not better. Has Asus decided the beta period is over, and is now switching to produce production models?
No joke... I sent mine back to Amazon after soft bricking, for a new replacement... ****, 64GB Primes are 4 -6 weeks out.
I hope they are doing some big time quality control improvement, and the new ones, when they do come out will be problem free.
Norway gave up...
krifos said:
The biggest online retailer in Norway has removed the TF201 from stock, only 2 weeks after release.
http://www.komplett.no/k/ki.aspx?sku=652778&cks=ASS&assoc=D17C9206-4ABF-4D73-94BE-9D52E5984D4D
They claim it is because that they don't know when they get more in stock so they don't want to fill in more orders.
Click to expand...
Click to collapse
acidus. said:
Thanks knives. I thought that site was only for online vendors, who are moving whatever inventory that managed to get their way through the supply chain.
I had no idea that site provided local retail availability!!!
Click to expand...
Click to collapse
no idea why anyone would want to buy it locally, unless you like wasting time and money. no tax with amazon and the easiest return system ever.
i order with amazon prime and get it the next day for 3.99...truly amazing service
If you go to Staples website and search for Asus transformer prime, you won't get results. The only way to find the tablet is to use google and search for staples asus transformer prime. I think that Staples is gearing up to stop selling the device completely.
Couple that with my 2 local staples returning all of their stock to the warehouse and I'm starting to think that asus is going to slowly stop selling the prime. Would make sense with all of the issues it has.
It makes business sense to stop selling the device and get out the new units with "improved wireless" ASAP so they can stop eating all the costs of having to deal with their mistake on the TF201.
knives of ice said:
no idea why anyone would want to buy it locally, unless you like wasting time and money. no tax with amazon and the easiest return system ever.
i order with amazon prime and get it the next day for 3.99...truly amazing service
Click to expand...
Click to collapse
Seems I was a bit premature giving thanks to Knives. (By the way, I'm an Amazon Prime member)
NowInStock.net only shows online retailers. Given enough margin, online retailers will sell anything.
What is strange is every local retailer that carried the Prime is now telling me the same story:
They've heard of problems with the Prime
They've had a lot of returns of the Prime
They have no estimate of when, or if, they will get new stock
Not just one, but all of them: BestBuy, HHGRegg, GameStop and even Staples!
Since Gary has confirmed the Prime has less than 1% failure rate, which is AWESOME, it just seems strange that no local retailers are expecting new stock. If these things are flying off the shelves, why don't any retailers have them or at least an ETA?
The TFP is exactly what I want. For me, higher resolution "2048xwhatever" is just too small on a 10" display, plus it will be slower.
Even Apple products are not this constrained after two months, where people camp out and wait for them.
Its been two months, and retailers are saying due to problems we're not sure when we'll get more?
Ofcourse, there is always the extermely remote possibility that Gary is not telling us the truth. That retailers have suffered from such a high return rate, they have decided not to carry that SKU anymore.
Which I'm sure is not the case. I'm sure Gary will post here tomorrow and clear things up.
Swiftks said:
No joke... I sent mine back to Amazon after soft bricking, for a new replacement... ****, 64GB Primes are 4 -6 weeks out.
I hope they are doing some big time quality control improvement, and the new ones, when they do come out will be problem free.
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@Swift, howdy , I see your located in C-Stat. I actually called the BB here in C-Stat today to see if there were any Primes available after returning my 2nd one last weekend. The rep told me they could have 2 avail by tomorrow and to call in the morning. Just a heads up if your looking bro.
Also guys, I called the BB in my hometown and on 2 different occasions they told me they were waiting on the "new batch" of primes b/c of all the problems they have been having with them. No info as to when this "new batch" is hitting stores though.
xIC-MACIx said:
@Swift, howdy , I see your located in C-Stat. I actually called the BB here in C-Stat today to see if there were any Primes available after returning my 2nd one last weekend. The rep told me they could have 2 avail by tomorrow and to call in the morning. Just a heads up if your looking bro.
Also guys, I called the BB in my hometown and on 2 different occasions they told me they were waiting on the "new batch" of primes b/c of all the problems they have been having with them. No info as to when this "new batch" is hitting stores though.
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HOWDY!
Thanks, but I'm replacing my 64GB Grey, which as far as I know BB doesn't carry. Besides, I'm getting a full replacement from Amazon... whenever they get some again.
With the law suit happening (and probably winning), it'd be smart for Asus not to ship any new primes.
maretus said:
If you go to Staples website and search for Asus transformer prime, you won't get results. The only way to find the tablet is to use google and search for staples asus transformer prime. I think that Staples is gearing up to stop selling the device completely.
Couple that with my 2 local staples returning all of their stock to the warehouse and I'm starting to think that asus is going to slowly stop selling the prime. Would make sense with all of the issues it has.
It makes business sense to stop selling the device and get out the new units with "improved wireless" ASAP so they can stop eating all the costs of having to deal with their mistake on the TF201.
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BINGO! Exactly what i did. I was like WTH cant i find it on their site. Light bulb went off & i used google & it came up. Did a store check and what do you know..... 2 stores locally just got a stock. I grabbed my jacket, & GF and ran! LOL. Actually the guy held it for me.
Oh also when i returned my original to BB the lady said they were not selling them anymore because of the high return rate.
knives of ice said:
no idea why anyone would want to buy it locally, unless you like wasting time and money. no tax with amazon and the easiest return system ever.
i order with amazon prime and get it the next day for 3.99...truly amazing service
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I'm an Amazon Prime member too.
I guess you missed the seperate paragraph, which was in ALL CAPS, that said:
"BUT I CANNOT FIND PRIMES ANYWHERE LOCALLY!!"
Some people don't mind spending a little extra money and time, to buy something locally. But since you have no idea why that would happen, its not valid. Guessing you have no use for GPS or BT also.
Vcolassi said:
BINGO! Exactly what i did. I was like WTH cant i find it on their site. Light bulb went off & i used google & it came up. Did a store check and what do you know..... 2 stores locally just got a stock. I grabbed my jacket, & GF and ran! LOL. Actually the guy held it for me.
Oh also when i returned my original to BB the lady said they were not selling them anymore because of the high return rate.
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I Googled Staples and TF201 and found it on their site. Checked local availability a couple days ago, and there were a couple stores with stock. Returning my Prime tomorrow. Re-checked Staples, no local availability. Plus if you check their main site, they don't even acknowledge TF201 as an item.
Must be because its so poplular, they don't want to sell it.
We can't help but feel that we're being lied to by Asus. These things are f'd up and being sent back as fast as they can ship them. Very disappointed in Asus for this massive f'up. 1% failure rate my a$$. I was totally ready to accept a unit w non functioning GPS (as I won't use it), but screen bleed out the a$$! no. And still a locked bootloader!
NastroGlide said:
We can't help but feel that we're being lied to by Asus. These things are f'd up and being sent back as fast as they can ship them. Very disappointed in Asus for this massive f'up. 1% failure rate my a$$. I was totally ready to accept a unit w non functioning GPS (as I won't use it), but screen bleed out the a$$! no. And still a locked bootloader!
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I know how you feel (except I would use the GPS). But I'm sure local retailers are wrong, and a boat-load of fully functional TFP's are on their way to retailers.
I bet the retailers got caught up in reading XDA posts and didn't pay attention to their actual return rates, which are less than 1%, like Gary said.
Seriously looking forward to Gary's reply. I know he has a couple PM's, but with less than 1% defects, spending 30 seconds addressing this thread will clear things up for a lot of existing and potential customers.
NCIX in Canada shows >53 in stock of 32 and 64 gb versions. I bought one there last month and it was such a hassle returning. I had to demonstrate all issues to the service guy and he was very reluctant to take it back until he got the ok from ASUS. I won't be buying my next tablet from them. Their return policy is horrible.
I am awaiting confirmation on this forum that a new batch is on its way.
West coast.
Based on the "Not a Best Buy Prime" thread, I called Amazon about my Prime (purchased Feb 2012) and complained that it had gotten steadily worse and that Asus wasn't helping any. I demanded a new unit.
They found that Prime was out of stock and they had no timeline for return of stock. So I asked them to refund, and they agreed. Its not even going to be store credit! I just got the return labels emailed to me, and I'll soon get back my 650$!
I'm one thoroughly satisfied Amazon customer who'll gladly say goodbye to Asus!
ir87 said:
I'm one thoroughly satisfied Amazon customer who'll gladly say goodbye to Asus!
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Considering all the Prime issues. Asus should have just put out their own Trade Up program. I don't think many people would have had an issue trading in their Prime + some $ for a TF300 or TF700.
Great if true, between BB and Amazon....this product should have a 80+% return rate.
Thanks ir87 for the tip-off. I was just able to get a return/refund granted for my January Amazon order as well. However, this was not a standard procedure. For what its worth, here are the specifics of my experience:
First, I am a Prime member. I think that grants you some leeway. This was a 20-minute conversation with them. The call had to be transferred a couple times and supervisor approval was required to "bend the rules". All I did was explain all the problems that I have had, that I had already returned one TF201 within 30 days and that after the second one I tried resolving the issues with the manufacturer and that they stalled and gave me solutions that were worse than before (firmware updates and the GPS dongle). I told them that the manufacturer was unwilling or unable to fix the problems and that I was simply tired of dealing with them, and that I hoped to get a refund and never deal with Asus again. I remained friendly, and courteous throughout the call, never made demands, and was grateful for anything they could do for me. I did not tell any white lies like many in the Best Buy thread have done, and simply told it how it was. I do not believe that Amazon will continue to grant refunds for these once they see a pattern, but it never hurts to ask! Amazon ultimately wants their customers to be happy.
I am still looking at options, but I will probably replace my TF201 with a Samsung Note 10.1 combined with a Bluetooth keyboard. My Nexus S phone is made by Samsung, and I believe that they make a reliable well-thought-out product. I will never give money to Asus again, no matter what, and I will be steering clear of this Tegra chipset crap as well.
ebuyer
Ebuyer told me
1. Call Asus on 0870 1208340 with your date of purchase and the serial number of the product.
2. Explain the problem and tell them you need a fault log number for Ebuyer.com, they will ask you to do a few tests depending on the product. In most cases Asus will solve the problem directly with you and/or send out any replacement parts that are needed.
3. If Asus are unable to do this for you they will then provide you with a fault log number.
4. Please forward this onto our email address [email protected] with your RMA request number in the subject line (e.g. subject: 0781234).
5. We will then authorise your return and you will be sent the necessary emails needed to book a courier to come and collect the faulty item from you, once we receive this back we will turnaround your request within 3 - 5 working days.
However as I am over 6 months - I would not get a FULL refund by prorata (about -£50)
Wish there an easy option - such as a trade up program -as it is not a nice feeling with everyone returning theirs... or the impression at least!
cmccracken said:
Thanks ir87 for the tip-off. I was just able to get a return/refund granted for my January Amazon order as well. However, this was not a standard procedure. For what its worth, here are the specifics of my experience:
First, I am a Prime member. I think that grants you some leeway. This was a 20-minute conversation with them. The call had to be transferred a couple times and supervisor approval was required to "bend the rules". All I did was explain all the problems that I have had, that I had already returned one TF201 within 30 days and that after the second one I tried resolving the issues with the manufacturer and that they stalled and gave me solutions that were worse than before (firmware updates and the GPS dongle). I told them that the manufacturer was unwilling or unable to fix the problems and that I was simply tired of dealing with them, and that I hoped to get a refund and never deal with Asus again. I remained friendly, and courteous throughout the call, never made demands, and was grateful for anything they could do for me. I did not tell any white lies like many in the Best Buy thread have done, and simply told it how it was. I do not believe that Amazon will continue to grant refunds for these once they see a pattern, but it never hurts to ask! Amazon ultimately wants their customers to be happy.
I am still looking at options, but I will probably replace my TF201 with a Samsung Note 10.1 combined with a Bluetooth keyboard. My Nexus S phone is made by Samsung, and I believe that they make a reliable well-thought-out product. I will never give money to Asus again, no matter what, and I will be steering clear of this Tegra chipset crap as well.
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Several points here match my experience. I'm a Prime account holder too (Amazon Prime, that is), and I use it pretty heavily. As such, I usually have purchases worth about 30$ with them every month.
Second, I also remained courteous and friendly. I straightaway acknowledged that I knew this was well past the return window. I made that point that the device had become worse since that 1 month period, especially with new updates. I was asked if Asus was not willing to help. I told them that several users online could back up my claim that many issues remained unresolved even after RMA.
I also started the conversation with making a request for a replacement, not a refund. Before they found out that they were out of stock, replacement with a new Prime was what I was offered. If they do get it back on stock, I think they might just replace, instead of refunding. This is worth keeping in mind.
I was never transferred to a new person, but they did discuss this with a supervisor. At no point was I asked for specific problems that I had (which indicated to me that they were aware of these issues), and at no point was I asked to justify or argue for my request. The entire process was smooth, which strengthens my opinion that Amazon is aware of these issues with the Prime.
I'm also happy that this happened at this time. The tablet market is exploding, and a huge number of options are becoming available.
I can confirm I also got them to give me a full refund, I am ordering the 700. I got transfered to an Indian woman who refused, I then asked for her to transfer me to a supervisor in the US, she did. I explained I contacted Asus and that there wasnt any fixes for my issues that it was hardware related and the only reason I kept the tablet was Asus promised to fix, which they can't. He said there are exceptions to the rules, hes send me the return label now. Printing label now!
Edit:My prime was from May and I am not a Amazon prime member, I made it a point that Asus can't fix the issue with the Prime even after contacting them, there is no fix, period.
Woohoo! Finally get to say goodbye to this POS! Amazon just approved my full refund! Hopefully it doesn't take long to process. Not really sure if I want to buy another ASUS product but the Infinity is tempting. I have been reading bad reviews on the Note 10.1.
Purchased December 2011
Sent from my Transformer Prime TF201 using XDA Premium HD app
SFG said:
Woohoo! Finally get to say goodbye to this POS! Amazon just approved my full refund! Hopefully it doesn't take long to process. Not really sure if I want to buy another ASUS product but the Infinity is tempting. I have been reading bad reviews on the Note 10.1.
Sent from my Transformer Prime TF201 using XDA Premium HD app
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Did you say Asus can't fix it, thats its a hardware issue not software and then they said ok? I just don't trust Samsung and their ypdates, the abandon their products pretty quickly.
PS. My infinity will be here tomorrow, I ordered overnight shipping and they deliver on Saturdays here.
Ready2Mosh said:
Did you say Asus can't fix it, thats its a hardware issue not software and then they said ok? I just don't trust Samsung and their ypdates, the abandon their products pretty quickly.
PS. My infinity will be here tomorrow, I ordered overnight shipping and they deliver on Saturdays here.
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I really didn't say too much other than Asus support never provided. They initially offered me a 50% discount and I told them that was unacceptable. When I asked for a supervisor, they put me on hold for a few minutes and then came back and said it was authorized for a full refund.
Only reason I am a considering a tf700 is the dock and resolution. The Note just seems to gimmicky. Is there another comparable tablet not made by asus?
Sent from my Transformer Prime TF201 using XDA Premium HD app
Has anyone of you unlocked their prime?
Sent from my HTC Desire Z using XDA Premium HD app
demster said:
Has anyone of you unlocked their prime?
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My Prime was rooted but not unlocked. I unrooted it and did a factory reset before shipping it back to Amazon.
Anyone done this on an unlocked Prime from the UK Amazon?
Sent from my Transformer Prime TF201 using XDA Premium HD app
Well it looks like my infinity is a dud right out of the box. It boots to nvidia logo then shuts off. I'm hoping it just needs to charge for a little bit. @&*()(*#&#)(@_)(@*[email protected]*@_)*@&#&$$
Looks like it just needed to get some juice, but it does have some light bleed, I will continue to post as I use it
Edit: Update on my Infinity. Looks like Amazon has pulled them because of the quality of the item. Mine has a problem where it doesnt seem like the screen is seated properly on the bottom left hand side. I don't have to use any force to make it move in and out about an 1/8of an inch. It's right next to the micro hdmi, headphone and speaker hole, it's like it's hollow there or something.
They know about the issue and thats why its pulled.
Just wondering, for those who were successful in trading it in, did you guys call or did online chatting with their rep? Does it matter?
daniel60104 said:
Just wondering, for those who were successful in trading it in, did you guys call or did online chatting with their rep? Does it matter?
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I had them call me feature, first person was in the US, she transfered me out of country and the Indian lady refused, I then asked to be transfered to a US supervisor who listened, made an exception to the rule and here I am with an Infinity that the screen moves on, and now Amazon has pulled their whole inventory because of customer complaints. They stated it could be up to 2 weeks before the issue is resolved, and if they can't get it resolved it will be removed from their inventory.
Ready2Mosh said:
I had them call me feature, first person was in the US, she transfered me out of country and the Indian lady refused, I then asked to be transfered to a US supervisor who listened, made an exception to the rule and here I am with an Infinity that the screen moves on, and now Amazon has pulled their whole inventory because of customer complaints. They stated it could be up to 2 weeks before the issue is resolved, and if they can't get it resolved it will be removed from their inventory.
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Update: Just called them and Amazon rep said that an exchange is impossible and a refund will be given once I return the product. Quite speedy, didn't have to get transferred or anything!
I just told them about the weak WiFi/no GPS issues (and how ASUS did not solve anything) and immediately the refund is approved. The reps apparently are told to just process the refund for us as the rep pretty much implied it.
I did it for mine and my friend yesterday over Amazon chat. Told them about the manufacturing defects and asked if I could get it exchanged, they said they could not exchange it but they could refund me if I return it. Both our primes were purchased from the warehouse back in March.
daniel60104 said:
Just wondering, for those who were successful in trading it in, did you guys call or did online chatting with their rep? Does it matter?
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I called
Sent from my SPH-D710 using xda premium
3 weeks ago I got them to give me a full refund for my prime purchased back in march. They made an exception as well. After receiving it they charged a 20% restocking fee. I called them back up and they refunded the rest no problem. Good luck to anyone else who tries.