Bought my first Prime from Gamestop in January, returned mostly because of light bleed, but also WiFi/GPS was horrible. Bought second Prime beginning of February, but it has WiFi/BT issues, so I'm going to return it also.
I've read so many positive reviews that I'm hoping my next Prime will be great, and looking forward to exchanging it... not just a refund.
BUT I CANNOT FIND PRIMES ANYWHERE LOCALLY!!
Given the fact that the Primes have an awesome less then 1% failure rate, why are they not on the shelves at retailers? Why are the retailers not sure when, or even if, they will get more stock?
Thanks in advance for your answer.
acidus. said:
Bought my first Prime from Gamestop in January, returned mostly because of light bleed, but also WiFi/GPS was horrible. Bought second Prime beginning of February, but it has WiFi/BT issues, so I'm going to return it also.
I've read so many positive reviews that I'm hoping my next Prime will be great, and looking forward to exchanging it... not just a refund.
BUT I CANNOT FIND PRIMES ANYWHERE LOCALLY!!
Given the fact that the Primes have an awesome less then 1% failure rate, why are they not on the shelves at retailers? Why are the retailers not sure when, or even if, they will get more stock?
Thanks in advance for your answer.
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Click to collapse
I'm not Gary, but I sure am interested to know.
Best Buy couldn't even order me one. I was able to order mine from Tiger though and it should arrive tomorrow after being on backorder for a week.
Sent from my Incredible 2 using XDA App
if you want a prime go to nowinstock.net and resister and get notified when its in stock somewhere online
far and away the easiest way
Thanks knives. I thought that site was only for online vendors, who are moving whatever inventory that managed to get their way through the supply chain.
I had no idea that site provided local retail availability!!!
It is an interesting question though... Where are the primes? It seems as though availability is getting worse, not better. Has Asus decided the beta period is over, and is now switching to produce production models?
No joke... I sent mine back to Amazon after soft bricking, for a new replacement... ****, 64GB Primes are 4 -6 weeks out.
I hope they are doing some big time quality control improvement, and the new ones, when they do come out will be problem free.
Norway gave up...
krifos said:
The biggest online retailer in Norway has removed the TF201 from stock, only 2 weeks after release.
http://www.komplett.no/k/ki.aspx?sku=652778&cks=ASS&assoc=D17C9206-4ABF-4D73-94BE-9D52E5984D4D
They claim it is because that they don't know when they get more in stock so they don't want to fill in more orders.
Click to expand...
Click to collapse
acidus. said:
Thanks knives. I thought that site was only for online vendors, who are moving whatever inventory that managed to get their way through the supply chain.
I had no idea that site provided local retail availability!!!
Click to expand...
Click to collapse
no idea why anyone would want to buy it locally, unless you like wasting time and money. no tax with amazon and the easiest return system ever.
i order with amazon prime and get it the next day for 3.99...truly amazing service
If you go to Staples website and search for Asus transformer prime, you won't get results. The only way to find the tablet is to use google and search for staples asus transformer prime. I think that Staples is gearing up to stop selling the device completely.
Couple that with my 2 local staples returning all of their stock to the warehouse and I'm starting to think that asus is going to slowly stop selling the prime. Would make sense with all of the issues it has.
It makes business sense to stop selling the device and get out the new units with "improved wireless" ASAP so they can stop eating all the costs of having to deal with their mistake on the TF201.
knives of ice said:
no idea why anyone would want to buy it locally, unless you like wasting time and money. no tax with amazon and the easiest return system ever.
i order with amazon prime and get it the next day for 3.99...truly amazing service
Click to expand...
Click to collapse
Seems I was a bit premature giving thanks to Knives. (By the way, I'm an Amazon Prime member)
NowInStock.net only shows online retailers. Given enough margin, online retailers will sell anything.
What is strange is every local retailer that carried the Prime is now telling me the same story:
They've heard of problems with the Prime
They've had a lot of returns of the Prime
They have no estimate of when, or if, they will get new stock
Not just one, but all of them: BestBuy, HHGRegg, GameStop and even Staples!
Since Gary has confirmed the Prime has less than 1% failure rate, which is AWESOME, it just seems strange that no local retailers are expecting new stock. If these things are flying off the shelves, why don't any retailers have them or at least an ETA?
The TFP is exactly what I want. For me, higher resolution "2048xwhatever" is just too small on a 10" display, plus it will be slower.
Even Apple products are not this constrained after two months, where people camp out and wait for them.
Its been two months, and retailers are saying due to problems we're not sure when we'll get more?
Ofcourse, there is always the extermely remote possibility that Gary is not telling us the truth. That retailers have suffered from such a high return rate, they have decided not to carry that SKU anymore.
Which I'm sure is not the case. I'm sure Gary will post here tomorrow and clear things up.
Swiftks said:
No joke... I sent mine back to Amazon after soft bricking, for a new replacement... ****, 64GB Primes are 4 -6 weeks out.
I hope they are doing some big time quality control improvement, and the new ones, when they do come out will be problem free.
Click to expand...
Click to collapse
@Swift, howdy , I see your located in C-Stat. I actually called the BB here in C-Stat today to see if there were any Primes available after returning my 2nd one last weekend. The rep told me they could have 2 avail by tomorrow and to call in the morning. Just a heads up if your looking bro.
Also guys, I called the BB in my hometown and on 2 different occasions they told me they were waiting on the "new batch" of primes b/c of all the problems they have been having with them. No info as to when this "new batch" is hitting stores though.
xIC-MACIx said:
@Swift, howdy , I see your located in C-Stat. I actually called the BB here in C-Stat today to see if there were any Primes available after returning my 2nd one last weekend. The rep told me they could have 2 avail by tomorrow and to call in the morning. Just a heads up if your looking bro.
Also guys, I called the BB in my hometown and on 2 different occasions they told me they were waiting on the "new batch" of primes b/c of all the problems they have been having with them. No info as to when this "new batch" is hitting stores though.
Click to expand...
Click to collapse
HOWDY!
Thanks, but I'm replacing my 64GB Grey, which as far as I know BB doesn't carry. Besides, I'm getting a full replacement from Amazon... whenever they get some again.
With the law suit happening (and probably winning), it'd be smart for Asus not to ship any new primes.
maretus said:
If you go to Staples website and search for Asus transformer prime, you won't get results. The only way to find the tablet is to use google and search for staples asus transformer prime. I think that Staples is gearing up to stop selling the device completely.
Couple that with my 2 local staples returning all of their stock to the warehouse and I'm starting to think that asus is going to slowly stop selling the prime. Would make sense with all of the issues it has.
It makes business sense to stop selling the device and get out the new units with "improved wireless" ASAP so they can stop eating all the costs of having to deal with their mistake on the TF201.
Click to expand...
Click to collapse
BINGO! Exactly what i did. I was like WTH cant i find it on their site. Light bulb went off & i used google & it came up. Did a store check and what do you know..... 2 stores locally just got a stock. I grabbed my jacket, & GF and ran! LOL. Actually the guy held it for me.
Oh also when i returned my original to BB the lady said they were not selling them anymore because of the high return rate.
knives of ice said:
no idea why anyone would want to buy it locally, unless you like wasting time and money. no tax with amazon and the easiest return system ever.
i order with amazon prime and get it the next day for 3.99...truly amazing service
Click to expand...
Click to collapse
I'm an Amazon Prime member too.
I guess you missed the seperate paragraph, which was in ALL CAPS, that said:
"BUT I CANNOT FIND PRIMES ANYWHERE LOCALLY!!"
Some people don't mind spending a little extra money and time, to buy something locally. But since you have no idea why that would happen, its not valid. Guessing you have no use for GPS or BT also.
Vcolassi said:
BINGO! Exactly what i did. I was like WTH cant i find it on their site. Light bulb went off & i used google & it came up. Did a store check and what do you know..... 2 stores locally just got a stock. I grabbed my jacket, & GF and ran! LOL. Actually the guy held it for me.
Oh also when i returned my original to BB the lady said they were not selling them anymore because of the high return rate.
Click to expand...
Click to collapse
I Googled Staples and TF201 and found it on their site. Checked local availability a couple days ago, and there were a couple stores with stock. Returning my Prime tomorrow. Re-checked Staples, no local availability. Plus if you check their main site, they don't even acknowledge TF201 as an item.
Must be because its so poplular, they don't want to sell it.
We can't help but feel that we're being lied to by Asus. These things are f'd up and being sent back as fast as they can ship them. Very disappointed in Asus for this massive f'up. 1% failure rate my a$$. I was totally ready to accept a unit w non functioning GPS (as I won't use it), but screen bleed out the a$$! no. And still a locked bootloader!
NastroGlide said:
We can't help but feel that we're being lied to by Asus. These things are f'd up and being sent back as fast as they can ship them. Very disappointed in Asus for this massive f'up. 1% failure rate my a$$. I was totally ready to accept a unit w non functioning GPS (as I won't use it), but screen bleed out the a$$! no. And still a locked bootloader!
Click to expand...
Click to collapse
I know how you feel (except I would use the GPS). But I'm sure local retailers are wrong, and a boat-load of fully functional TFP's are on their way to retailers.
I bet the retailers got caught up in reading XDA posts and didn't pay attention to their actual return rates, which are less than 1%, like Gary said.
Seriously looking forward to Gary's reply. I know he has a couple PM's, but with less than 1% defects, spending 30 seconds addressing this thread will clear things up for a lot of existing and potential customers.
NCIX in Canada shows >53 in stock of 32 and 64 gb versions. I bought one there last month and it was such a hassle returning. I had to demonstrate all issues to the service guy and he was very reluctant to take it back until he got the ok from ASUS. I won't be buying my next tablet from them. Their return policy is horrible.
I am awaiting confirmation on this forum that a new batch is on its way.
West coast.
Related
Think you are tired of waitng for your prime?? listen to this.
So I ordered my prime on Dec 20, 2011 from Amazon and paid in full with Amazon gift cards.
I patiently waited and was told that my prime would be arriving today. Woohoo!!
So I check my tracking today and it says that it is on the truck and in transit to my house.
At 7:00 pm tonight I began to get concerned and call the shipping company (Ensenda). They inform me that they never recieved it from Amazon. (wait what?? the tracking says its on the f'n truck!!)
They transfer me to Amazon support who apologized and told me that they would have a replacement ship out and arrive on monday.
I was put on hold and when support returned they told me that I would not get a replacement as they had none in stock. Also they said they had no idea when they would be receiving any more. They best they could do was refund me.
They would not even place a new order for me, and now I am assed out.
Now I have no prime, not even a pending order, nothing.
I have to wait for them to come in stock before I can even re-place my order.
I got ****ed completey after patiently waiting for almost a month.
I wish amazon sold shotguns
</rant>
With the problems the Prime has thank yourself lucky you didn't receive one with screen bleed, WiFi issues etc etc as the vast majority have these problems.
ToneyEricsson said:
With the problems the Prime has thank yourself lucky you didn't receive one with screen bleed, WiFi issues etc etc as the vast majority have these problems.
Click to expand...
Click to collapse
*yawn*
I think mine's fine even with the slightly weak WIFI. No screen bleeding that I can tell.
I feel for you. I ordered from Amazon on 12/19 and used $300 gift cards. I am trying to be patient but it's hard to not jump on one of these other sellers like newegg, gamestop, or hhgregg. But alas, I had the amazon gift cards and I trust their returns department.
Seriously, good luck finding one. Sign up for alerts at nowinstock.net and you'll probably get it faster than with Amazon.
Sent from my SGH-I897 using XDA App
Bender B. Rodgriguez said:
Think you are tired of waitng for your prime?? listen to this.
So I ordered my prime on Dec 20, 2011 from Amazon and paid in full with Amazon gift cards.
I patiently waited and was told that my prime would be arriving today. Woohoo!!
So I check my tracking today and it says that it is on the truck and in transit to my house.
At 7:00 pm tonight I began to get concerned and call the shipping company (Ensenda). They inform me that they never recieved it from Amazon. (wait what?? the tracking says its on the f'n truck!!)
They transfer me to Amazon support who apologized and told me that they would have a replacement ship out and arrive on monday.
I was put on hold and when support returned they told me that I would not get a replacement as they had none in stock. Also they said they had no idea when they would be receiving any more. They best they could do was refund me.
They would not even place a new order for me, and now I am assed out.
Now I have no prime, not even a pending order, nothing.
I have to wait for them to come in stock before I can even re-place my order.
I got ****ed completey after patiently waiting for almost a month.
I wish amazon sold shotguns
</rant>
Click to expand...
Click to collapse
Sorry dude that sucks too bad you werent on here at 11am to see that HHGregg had them for$399 just got one to replace my borked random freezing one and returned my ood one to gamestop for a refund
ToneyEricsson said:
With the problems the Prime has thank yourself lucky you didn't receive one with screen bleed, WiFi issues etc etc as the vast majority have these problems.
Click to expand...
Click to collapse
FALSE!!! VAST MAJORITY DOESNT HAVE THESE ISSUES..get your facts straight...check out my news flash thread if you want Facts
everyone has weak wifi and gps due to the metal case.
Lol I still haven't gotten mine that I ordered on November 22.. My estimated date changed from today to we'll notify you.. It's been two months. Lovely.
Sent from my PC36100 using XDA App
Bender B. Rodgriguez said:
Think you are tired of waitng for your prime?? listen to this.
So I ordered my prime on Dec 20, 2011 from Amazon and paid in full with Amazon gift cards.
I patiently waited and was told that my prime would be arriving today. Woohoo!!
So I check my tracking today and it says that it is on the truck and in transit to my house.
At 7:00 pm tonight I began to get concerned and call the shipping company (Ensenda). They inform me that they never recieved it from Amazon. (wait what?? the tracking says its on the f'n truck!!)
They transfer me to Amazon support who apologized and told me that they would have a replacement ship out and arrive on monday.
I was put on hold and when support returned they told me that I would not get a replacement as they had none in stock. Also they said they had no idea when they would be receiving any more. They best they could do was refund me.
They would not even place a new order for me, and now I am assed out.
Now I have no prime, not even a pending order, nothing.
I have to wait for them to come in stock before I can even re-place my order.
I got ****ed completey after patiently waiting for almost a month.
I wish amazon sold shotguns
</rant>
Click to expand...
Click to collapse
I preordered mine Nov 23 from Best Buy and had to wait till yesterday before it arrived. Was getting sick of waiting for it but so happy I finally got it. Mine is perfect.
Sent from my Transformer Prime TF201 using xda premium
got_killed said:
Lol I still haven't gotten mine that I ordered on November 22.. My estimated date changed from today to we'll notify you.. It's been two months. Lovely.
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
Wow. I wouldnt hold out much hope man. I spoke with a "support team leader". He checked to see when they would be getting more in and he said they would not be receiving any in the near future.
This whole situation is really screwed up. How can other companies be getting stock yet one of the worlds largest retailers had none, and has no clue when they will get a decent amount.
the_game_master said:
everyone has weak wifi and gps due to the metal case.
Click to expand...
Click to collapse
True. I just returned mine to Amazon - weak WiFi, NO GPS signal whatsoever, minor screen bleed (although screen bleed is a thing a lot of people don't notice), and that pesky problem where the right side of the bezel was slightly loose - like it wasn't glued down all the way (as it is on my friend's, who got one from the "new" batch just this week).
I'll also throw this out there:
- HHGregg dropped the price to $399 - and then removed it completely from their site when they sold out (it was sold in the actual stores for the same price - so no pricing error there) - it still comes up on the site when you search for it - but click the link, and the product page has been completely removed
- Amazon removed it completely from their site a couple of weeks ago (I wasn't even given the option to order a replacement or an exchange with my return - as is normal Amazon protocol - I was only given the option to get a refund)
- Newegg took it completely off of their website (besides the open box units they unloaded for $399 this morning - most likely, returns)
- A couple of websites have notes that the thing has been discontinued and they won't be expecting more stock in
- Best Buy has removed the sku from their in-store system - managers don't believe they'll be getting any more in
Like people said - grain of salt - but there are 5 of them right there...
EDIT - they may not be getting discontinued by the manufacturer, but my guess is (and it's just a guess) - a lot of retailers were getting heaps of these things back in returns - if it were me, I wouldn't want to deal with the headache of selling them...
TheKricket said:
True. I just returned mine to Amazon - weak WiFi, NO GPS signal whatsoever, minor screen bleed (although screen bleed is a thing a lot of people don't notice), and that pesky problem where the right side of the bezel was slightly loose - like it wasn't glued down all the way (as it is on my friend's, who got one from the "new" batch just this week).
I'll also throw this out there:
- HHGregg dropped the price to $399 - and then removed it completely from their site when they sold out (it was sold in the actual stores for the same price - so no pricing error there) - it still comes up on the site when you search for it - but click the link, and the product page has been completely removed
- Amazon removed it completely from their site a couple of weeks ago (I wasn't even given the option to order a replacement or an exchange with my return - as is normal Amazon protocol - I was only given the option to get a refund)
- Newegg took it completely off of their website (besides the open box units they unloaded for $399 this morning - most likely, returns)
- A couple of websites have notes that the thing has been discontinued and they won't be expecting more stock in
- Best Buy has removed the sku from their in-store system - managers don't believe they'll be getting any more in
Like people said - grain of salt - but there are 5 of them right there...
EDIT - they may not be getting discontinued by the manufacturer, but my guess is (and it's just a guess) - a lot of retailers were getting heaps of these things back in returns - if it were me, I wouldn't want to deal with the headache of selling them...
Click to expand...
Click to collapse
My thoughts exactly! Well put.
now in stock .net (no spaces) will get you what you need!
Bender B. Rodgriguez said:
I patiently waited and was told that my prime would be arriving today. Woohoo!!
So I check my tracking today and it says that it is on the truck and in transit to my house.
At 7:00 pm tonight I began to get concerned and call the shipping company (Ensenda). They inform me that they never recieved it from Amazon. (wait what?? the tracking says its on the f'n truck!!)
Click to expand...
Click to collapse
Just a bit of advice. I'm a big Amazon shopper, and one thing I've learned is that you have to go out of your way to get that great customer service. Just because one Amazon rep tells you something don't just blindly accept it. Go through all the proper channels (Phone, Chat, E-mail, Supervisor) I can almost guarantee you will be satisfied eventually.
PS Personally I've had the best of luck through phone and e-mail. And afterwards you'll get two links asking "Thank you for your recent inquiry. Did I solve your problem?", if you choose "no" it'll ask you to give them another chance. I have had success in the past using this method as well.
You should easily be able to be put back on the front of the waiting list, it's just common sense. Any good supervisor should see that.
Good Luck!
ToneyEricsson said:
With the problems the Prime has thank yourself lucky you didn't receive one with screen bleed, WiFi issues etc etc as the vast majority have these problems.
Click to expand...
Click to collapse
^Exactly.
10chars
Bender B. Rodgriguez said:
Think you are tired of waitng for your prime?? listen to this.
So I ordered my prime on Dec 20, 2011 from Amazon and paid in full with Amazon gift cards.
I patiently waited and was told that my prime would be arriving today. Woohoo!!
So I check my tracking today and it says that it is on the truck and in transit to my house.
At 7:00 pm tonight I began to get concerned and call the shipping company (Ensenda). They inform me that they never recieved it from Amazon. (wait what?? the tracking says its on the f'n truck!!)
They transfer me to Amazon support who apologized and told me that they would have a replacement ship out and arrive on monday.
I was put on hold and when support returned they told me that I would not get a replacement as they had none in stock. Also they said they had no idea when they would be receiving any more. They best they could do was refund me.
They would not even place a new order for me, and now I am assed out.
Now I have no prime, not even a pending order, nothing.
I have to wait for them to come in stock before I can even re-place my order.
I got ****ed completey after patiently waiting for almost a month.
I wish amazon sold shotguns
</rant>
Click to expand...
Click to collapse
Seriously?.. You've read the posts about the state of this piece of crap and you still post to say you're bummed about not getting one that will be broken, just like the rest... WTF??
Sorry man, but you deserve to lose your money.
Someone Walkin' said:
Seriously?.. You've read the posts about the state of this piece of crap and you still post to say you're bummed about not getting one that will be broken, just like the rest... WTF??
Sorry man, but you deserve to lose your money.
Click to expand...
Click to collapse
Do you even own one, or you just here to troll??
Not everyone has a broken prime,. Its just the people who are complaining (many of them rightfully so) are more vocal than those who are satisified.
Bender B. Rodgriguez said:
Think you are tired of waitng for your prime?? listen to this.
So I ordered my prime on Dec 20, 2011 from Amazon and paid in full with Amazon gift cards.
I patiently waited and was told that my prime would be arriving today. Woohoo!!
So I check my tracking today and it says that it is on the truck and in transit to my house.
At 7:00 pm tonight I began to get concerned and call the shipping company (Ensenda). They inform me that they never recieved it from Amazon. (wait what?? the tracking says its on the f'n truck!!)
They transfer me to Amazon support who apologized and told me that they would have a replacement ship out and arrive on monday.
I was put on hold and when support returned they told me that I would not get a replacement as they had none in stock. Also they said they had no idea when they would be receiving any more. They best they could do was refund me.
They would not even place a new order for me, and now I am assed out.
Now I have no prime, not even a pending order, nothing.
I have to wait for them to come in stock before I can even re-place my order.
I got ****ed completey after patiently waiting for almost a month.
I wish amazon sold shotguns
</rant>
Click to expand...
Click to collapse
Cool, any chance we can move this to an Amazon forum as I'm not sure what this has to do with XDA.
demandarin said:
FALSE!!! VAST MAJORITY DOESNT HAVE THESE ISSUES..get your facts straight...check out my news flash thread if you want Facts
Click to expand...
Click to collapse
I'm not trying to dog you, and I appreciate the info that you shared, but nobody knows if you know anyone inside Asus. Its an anonymous forum. Btw, I'm Seth Rogan, and I'm smoking a doobie while I post this. Please watch my next movie.
demandarin said:
FALSE!!! VAST MAJORITY DOESNT HAVE THESE ISSUES..get your facts straight...check out my news flash thread if you want Facts
Click to expand...
Click to collapse
How can you say a "vast majority?" There are just as many people on here with issues as there are people WITHOUT issues. You keep posting your thread, but it is all based on an unnamed, unproven anonymous source. That could be anyone, it could be a real Asus employee, it could be Seth Rogan above, or your imagination.
I keep hearing the argument of how there are not that many primes with issues because XDA and other forums are just a small percentage of actual owners and most owners probably wouldn't be on here posting their problems. Or how people wouldn't come on here to post that they have a great prime, but only if they have problems.
Thus, those with issues are probably magnified on these forums compared to the overall numbers. However, that can work both ways. XDA could also be a very small sample of those who think they DO NOT have problems. You really cannot have it both ways.
I am still seeing FAR MORE people with issues than people who do not have issues. Even in the Positive & Perfect Prime threads.
Your thread isn't really based on any facts or anything to prove that there are not really as many issues as everyone thinks. It could easily just be YOUR opinions since your source is an anonymous person. I could just as easily say "I know someone at the top, inside Asus, and this is straight from the horses mouth. They are having a lot of issues with the Prime and have had daily meetings to decide what to do. They are considering simply replacing it with the new model since the T201 has so many issues. They are starting to slow down distribution to buy more time to consider the next step to still maximize sales and profits, stay tuned!"
How is that any different than YOUR anonymous source>? I just made that all up, but it sounds just as factual as your unnamed and anonymous source. I have read your thread, I honestly have. After reading it, it doesn't change my mind. It doesn't make me feel more comfortable or confident in the Prime OR Asus. It just makes me question the source, that is about it.
Prime out of stock in Canada "for good" ? Updt: Now available in some stores
Not meaning to spread rumors or anything but felt like I'd share what I was told this morning by various big store employees.
My Prime is defective in many ways (including dead HDMI and wonky WIfi) so I had the choice to either get a replacement unit or get a refund. Since Asus said they were out of stock themselves back a few weeks ago I decided to simply ask a refund and purchase another PRime locally... that should have been simple enough.
Unfortunately, none of the large stores (Bestbuy, Futureshop and Staples) have Primes in stock, either online or instore. All out. Futureshop and Staples both confirmed they never had a single unit instore besides returned defective units. Best Buy didn't know if they ever did have a few but confirmed that he had no ETA on future allocation.
In other words, 3 months post launch, the 3 major canadian retailers don't have Primes and don't have any ETA. Moreover, the staff I talked to at Futureshop indicated that he doubted they'd ever get any more stock because of the numerous returns they had. In fact someone returned one at that very location for the same reason I am exchanging/refunding mine (dead HDMI and.. defective Wifi!).
Obviously the staff in those store often misinform people due to lack of knowledge but I did find it surprising that all 3 were on the same page.
Have you guys experienced anything similar? I'm now asking for a replacement unit since ASus does seem to have some instock.. after all, I don't want another tablet, I want a working Prime..
I had a heck of a time finding one in Winnipeg. Luckily the Best Buy here got like 5 in stock that morning. It has been fine (haven't tried the HDMI port yet) and so I haven't had any issues with it. Looking now none of the Future Shops here have any and you can't even check at Best Buy anymore. The Staples that I have been to looking for accessories have never had any actual Primes in stock ever. Looks like they may have given up on it. =(
The OP has a good point. I looked at Canada Computers, TigerDirect, BreastBuy, Future Shop, NCIX and Staples. It appears there are very limited quantities in Canada and especially southern Ontario. We're talking about 24 or less. Some places had nothing at all and others had less than 10. I agree, what's up with that? There is no proof that they're gone "for good" other than speculation though.
Ncix has the 64gb $599 version in stock. Also checking staples online store says available for next business day delivery
Sent from my Transformer TF101 using Tapatalk
It sucks for people that don't have one. I didn't have much of a problem finding the tablet but dock was a real pain.
I'm lucky I guess. I have a perfect Prime, can't find one flaw and a nice English-only dock.
Are you talking about canada or Canada? Ncix has in stock, futureshop says in stock in store and 64gb online. I personally got 2 in store from futureshop in january. Memory express has 64gb in stock limited quantities. Are you from the future maybe? Or the past? Can i have your autograph?
-lukin- said:
The OP has a good point. I looked at Canada Computers, TigerDirect, BreastBuy, Future Shop, NCIX and Staples. It appears there are very limited quantities in Canada and especially southern Ontario. We're talking about 24 or less. Some places had nothing at all and others had less than 10. I agree, what's up with that? There is no proof that they're gone "for good" other than speculation though.
Click to expand...
Click to collapse
Where is this BreastBuy, I would like to browse their selection?
Looking at the US right it's not much better. Can't find it anywhere, and none of my local Best Buy stores ever had any in stock.
Either Asus is getting ready to release a fixed version, or more likely, Prime will fade into history with 700.
Major win for Breastbuy
Besides that, I am talking about the CURRENT situation, not that you found one in January, December or June 2016, I mean right now.
As for Staples if you click on any link you will get an OOS notice altough it does still say "Shipping next day".. Staples is just that great yeah..
FS does say "Available in store but when I browse through the 60 closest stores (which is like 3 provinces around) none have any instock so yeah, that is equal to 0 for me. BB is the exact same.
NCIX doesn't have the 32gb in either color and does have extremely low stock of the 64gb.
It's not available at Tigerdirect either. So.. what's left in terms of larger retailers?
Think about any popular product launch and find one where the product wasn't readily available off the shelf 3 months post launch? Scarce allocation is either because there is too much demand or simply not enough offered. I doubt the demand is that insanely high at this point considering it's very much a "geek" device and not a mass hysteria popular product a la fruit company and most geek happly got theirs (I did).
So all I was saying is that I was told by 3 major outlets that they didn't expect any stock for a rather popular product that has been out for 3 months... I think it's odd that's all.
I just got my Prime today, was really hard to find.
It's sold out on all Media Markts in Germany, Conrad didnt have any (they sold the lasts ones yesterday, I saw them)
And today I found mine on Saturn, not many left there either, and they said they did not know when where they coming back to stock.
You had me at breastbuy....
Sent from my Transformer Prime TF201 using Tapatalk
I got my grey 32gb from ncix this week. They have been getting stock but its gone just like that and the back order list grows again.
astralmind said:
Major win for Breastbuy
Besides that, I am talking about the CURRENT situation, not that you found one in January, December or June 2016, I mean right now.
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Click to collapse
Give your head a shake. I don't care what you think I was simply stating I bought 2 in store, yes in store as in i walked into a store, a brick and morter store with walls and such on 2 separate occasions and bought a prime with real money from a real cash register with a real person and then walked out of real doors. TWICE! So don't be spreading false information.
Play nice kids….
Ya im in the same boat. Been looking locally and everyones out of stock…kinda weird.
I had no luck finding any Primes in stores.
Last month I had my hands on at least 4 Primes and they all were defective, either in the camera lens or the screen - 2 from Future Shop and 2 from Staples.
I really need to get a Prime.. my keyboard dock is sitting in its box
*hopefully Asus is going to start distributing fixed Primes
729927852 said:
I had no luck finding any Primes in stores.
Last month I had my hands on at least 4 Primes and they all were defective, either in the camera lens or the screen - 2 from Future Shop and 2 from Staples.
I really need to get a Prime.. my keyboard dock is sitting in its box
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I want to buy a bilingual keyboard.....where can i find it....so sad....why so hard to find....
keroma said:
I want to buy a bilingual keyboard.....where can i find it....so sad....why so hard to find....
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Click to collapse
They seem to be everywhere i cant find the English one.
Check:
Staples
Visions
Best buy
Futureshop
Canada computers
Ncix
I've been trying to get my hands on a 32gb model for two weeks and I'm getting similar results. I'm in BC. I noticed that future shop and best buy have 64gb models online for order. The only in store unit I have ever seen was a best buy display model.
I spoke with a future shop employee who said that they have never had any units in store since release and they don't expect any units anytime soon.
The keyboard dock is also quite hard to find sold out in most locations.
This is definitely odd. Can't say I can remember the last time you couldn't find a reasonably popular product in stores 3 months after launch.
Sent from my Galaxy Nexus using Tapatalk
Try nowinstock.net
I was having a hard time finding one. Nowinstock tracked it and took me 1 day .
Had ita week now.. ics update the first day and only possibleissue I've had is sound isnt veryloud watchingmovies
Sent from my Transformer Prime TF201 using Tapatalk
Automator4 said:
I spoke with a future shop employee who said that they have never had any units in store since release and they don't expect any units anytime soon.
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Im not sure why they are lying I got both my primes at futureshop and they had them on at least 3 different times.
So, Asus and I have been going back and forth since December 26th. It started when the charging cable that I received was defective. I simply called them and asked for a replacement, and the troubles started there. It started by them wanting me to pay to send them the cable, because "my warranty only covers one way shipping." That's simply ridiculous, as the product was defective out of the box. I went back and forth with them about that for weeks.
After those two weeks or so (with my charging cable still not replaced), I realized that my Prime had extremely poor wifi and GPS performance, as many others have complained, and my screen was bleeding in two places. Once again, I called Asus and they started to give in and decided to give me a shipping label for my charging cable. I then brought up the poor WIFI, GPS and screen problems, so they told me to send the whole unit in for service.
I sent my Prime in and they had it for two weeks. After those two weeks, it was shipped and I was happy. When I received the Prime again, I noticed a brand new charging cable and charger. I took the Prime out of the box, booted it, and they fixed nothing on the tablet at all. Still poor WIFI, still no GPS and the screen still was bleeding.
I immediately called Asus, they apologized, and sent me a shipping label again. I shipped the tablet out the next morning. The tablet was received and at their repair facility with the status "Waiting on internal advise." That was fine and dandy, until two weeks later it was still at that status. I called them and they told me they escalated my repair, and I would be contacted soon.
A week passed and no one contacted me. I called again, they told me the same thing. So, yesterday I called and threw a fit to both Asus and Best Buy, and Asus had no clue what was going on, and Best Buy told me to get my unrepaired tablet sent back to me and they would handle it. I called Asus once more, and they told me someone tried to contact me and to check my email. I checked my email, and I received this from their corporate office:
Dear Valued Customer,
We have your ASUS TF201 in repair process. We apologize for the delay in service and the inconvenience this may have caused you. Due to non-availability of the replacement parts or units up to this time, we would like to offer you an option to buy back the unit for the full price based on the purchase invoice. If you accept this refund please provide a copy of the invoice in PDF or JPG format and attach to this email. This will also require the return of all accessories to the address provided below. Once these are received we will process and mail a check to you. Thank you for your patience and understanding.
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I replied that I bought a third party warranty (SquareTrade) and a docking station, both of which were useless at this point, and asked if I would be receiving a refund on those too. An hour later, I received a reply with them saying that I will be refunded for the tablet, the dock, the warranty and any other accessories that were bought for the tablet. I emailed them my proof of purchase about an hour ago, and am waiting for my check.
Needless to say, I won. I absolutely despise Asus now. I have one of their desktops, I love it, and one of their OG Transformers which I've never had a problem with. From now on, I'm staying away from Asus products.
Does anyone have an recommendations as to what tablet should be my next purchase? I want something comparable to the Prime, but I'm staying away from Asus at all costs. I'm in no rush to purchase another tablet, so if anyone knows of anything coming out that would be equal or better, let me know please.
cool story bro
B-RiZzY said:
So, Asus and I have been going back and forth since December 26th. It started when the charging cable that I received was defective. I simply called them and asked for a replacement, and the troubles started there. It started by them wanting me to pay to send them the cable, because "my warranty only covers one way shipping." That's simply ridiculous, as the product was defective out of the box. I went back and forth with them about that for weeks.
After those two weeks or so (with my charging cable still not replaced), I realized that my Prime had extremely poor wifi and GPS performance, as many others have complained, and my screen was bleeding in two places. Once again, I called Asus and they started to give in and decided to give me a shipping label for my charging cable. I then brought up the poor WIFI, GPS and screen problems, so they told me to send the whole unit in for service.
I sent my Prime in and they had it for two weeks. After those two weeks, it was shipped and I was happy. When I received the Prime again, I noticed a brand new charging cable and charger. I took the Prime out of the box, booted it, and they fixed nothing on the tablet at all. Still poor WIFI, still no GPS and the screen still was bleeding.
I immediately called Asus, they apologized, and sent me a shipping label again. I shipped the tablet out the next morning. The tablet was received and at their repair facility with the status "Waiting on internal advise." That was fine and dandy, until two weeks later it was still at that status. I called them and they told me they escalated my repair, and I would be contacted soon.
A week passed and no one contacted me. I called again, they told me the same thing. So, yesterday I called and threw a fit to both Asus and Best Buy, and Asus had no clue what was going on, and Best Buy told me to get my unrepaired tablet sent back to me and they would handle it. I called Asus once more, and they told me someone tried to contact me and to check my email. I checked my email, and I received this from their corporate office:
I replied that I bought a third party warranty (SquareTrade) and a docking station, both of which were useless at this point, and asked if I would be receiving a refund on those too. An hour later, I received a reply with them saying that I will be refunded for the tablet, the dock, the warranty and any other accessories that were bought for the tablet. I emailed them my proof of purchase about an hour ago, and am waiting for my check.
Needless to say, I won. I absolutely despise Asus now. I have one of their desktops, I love it, and one of their OG Transformers which I've never had a problem with. From now on, I'm staying away from Asus products.
Does anyone have an recommendations as to what tablet should be my next purchase? I want something comparable to the Prime, but I'm staying away from Asus at all costs. I'm in no rush to purchase another tablet, so if anyone knows of anything coming out that would be equal or better, let me know please.
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I won to but I won better I got 2 free chargers and a free ROG gaming mouse
Sent from my PG86100 using Tapatalk
B-RiZzY said:
Needless to say, I won. I absolutely despise Asus now. I have one of their desktops, I love it, and one of their OG Transformers which I've never had a problem with. From now on, I'm staying away from Asus products.
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I think yours is the first case where Asus voluntarily offered to buy a Prime back. It's odd that they didn't offer to send you a new one; they've done that a couple of times. I wonder if some type of buy back program is part of Gary's "big announcment."
Does anyone have an recommendations as to what tablet should be my next purchase? I want something comparable to the Prime.
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Click to collapse
The Acer A510's going up for pre-sale in the next couple of days for $449. It's discussed here http://forum.xda-developers.com/showthread.php?t=1522707&page=6
NewEgg also has the G-Tab 16GB and 32GB refurbs on sale for $276/361 and it would be a decent tablet to hold you over until later in the year when there are more next-gen choices available. The G-Tab has a great dev community.
The Amazon pre-order link is up but it doesn't give an ETA...
http://www.amazon.com/exec/obidos/ASIN/B007E8TWKA/ref=nosim/12479-rg2035-00-20?s=merchant
Really bro, I dont see this as "winning"...
The only thing I want them to do is to give me a working product, I wanted a cool working Android Tablet with Tegra3. If I had wanted the money in my wallet, I wouldn't have bought it.
I am so pissed off, I bought it because I was about to travel to Argentina for a few months, I never thought that I would be here sitting right beside the router to have WiFi or renting cars with GPS units because of the crappy internals. And I have no chance of getting a refund here...
I wouldn't say he won, but justice has been served at the least.
Here I am with a defective tablet as far as WiFi/GPS goes and while I could try to get a refund for it, I want a tablet in my possession and for the moment, this is the BEST tablet on the market in my eyes. It's just unfortunate that ASUS isn't living up to the quality as a manufacturer that I've previously known them to be.
So while I'm happy with being the owner of MY tablet, I know that's not going to last given ASUS's upcoming products that will place the Prime in certain obsolescence.
At the very least, other owners who are not happy with their Primes are being given the option to review their purchase.
OP, I'm glad you got your money back, and really appreciate the info
but it's not really winning because of what another commenter said
getting rid of the tablet is not success, getting one that actually works is.
One angle I've been looking at recently, Asus employees have it pretty bad right now. Asus has dumped hastily built hardware in the market, and made their lives much ****tier. That maybe explains the sudden buy back
sent from my 727
BarryH_GEG said:
I think yours is the first case where Asus voluntarily offered to buy a Prime back. It's odd that they didn't offer to send you a new one; they've done that a couple of times. I wonder if some type of buy back program is part of Gary's "big announcment."
The Acer A510's going up for pre-sale in the next couple of days for $449. It's discussed here http://forum.xda-developers.com/showthread.php?t=1522707&page=6
NewEgg also has the G-Tab 16GB and 32GB refurbs on sale for $276/361 and it would be a decent tablet to hold you over until later in the year when there are more next-gen choices available. The G-Tab has a great dev community.
The Amazon pre-order link is up but it doesn't give an ETA...
http://www.amazon.com/exec/obidos/ASIN/B007E8TWKA/ref=nosim/12479-rg2035-00-20?s=merchant
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I figured they haven't offered many people the option of buying back their tablet. I'm happy mine turned out the way it did, honestly. Thank you for the info about the up and coming Acer tablet. I'm just not so sure I'd like an Acer brand product either..
glazzi said:
Really bro, I dont see this as "winning"...
The only thing I want them to do is to give me a working product, I wanted a cool working Android Tablet with Tegra3. If I had wanted the money in my wallet, I wouldn't have bought it.
I am so pissed off, I bought it because I was about to travel to Argentina for a few months, I never thought that I would be here sitting right beside the router to have WiFi or renting cars with GPS units because of the crappy internals. And I have no chance of getting a refund here...
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Click to collapse
The only thing I wanted in the end was a functioning quad core (at the minimum) tablet and something that I know would last me a while and be happy with. Sadly, I can't get that from Asus. I classify it as winning simply because I can now wash my hands of Asus and get a newer and better tablet when they come out and hopefully deal with a company who can support their product.
BUYMECAR said:
I wouldn't say he won, but justice has been served at the least.
Here I am with a defective tablet as far as WiFi/GPS goes and while I could try to get a refund for it, I want a tablet in my possession and for the moment, this is the BEST tablet on the market in my eyes. It's just unfortunate that ASUS isn't living up to the quality as a manufacturer that I've previously known them to be.
So while I'm happy with being the owner of MY tablet, I know that's not going to last given ASUS's upcoming products that will place the Prime in certain obsolescence.
At the very least, other owners who are not happy with their Primes are being given the option to review their purchase.
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Click to collapse
Honestly, I'm not happy about the fact that I no longer have a tablet. Though, two months without a tablet and a week or so with one, didn't really make me too attached to it. I am in no rush to get another tablet. I'm going to be playing the waiting game until something that impresses me comes out.
wirelessFREAK said:
OP, I'm glad you got your money back, and really appreciate the info
but it's not really winning because of what another commenter said
getting rid of the tablet is not success, getting one that actually works is.
One angle I've been looking at recently, Asus employees have it pretty bad right now. Asus has dumped hastily built hardware in the market, and made their lives much ****tier. That maybe explains the sudden buy back
sent from my 727
Click to expand...
Click to collapse
Honestly, I would have settled for a working tablet if I knew it would've lasted me a few years. The fact that Asus has about the worst service I've dealt with, I'm happy to wash my hands with them. I'd say I won in that aspect.
First of all, let me just say that I have a prime with a working gps (accuracy down to 5 feet) and I absolutely love my prime. The only way I'm going to replace my prime is if I can get my hands on the infinity.
I just called 4 different best buys to ask if they have a prime. I've been looking for one as a gift for someone. All 4 told me the prime is discontinued. And to prove that this is not just another rumor thread, here are the individual best buys I called.
350 W Army Trail Rd
Bloomingdale, IL 60108
Phone: 630-582-1070
GEO: 41.937950, -88.110245
1561 S Randall Rd
Algonquin, IL 60102
Phone: 847-458-5768
GEO: 42.156265, -88.333092
1830 Towne Centre Drive
North Aurora, IL 60542
Phone: 630-906-5889
GEO: 41.79631, -88.36679
1876 S Randall Rd
Geneva, IL 60134
Phone: 630-845-1986
GEO: 41.867233, -88.342552
Asus has to stop selling their Prime if they want to sell their Infinity at all, unless they expect to sell their Infinity 32GB at lesat $650. That's without the keyboard. So you are talking about $750 for a tablet. I never thought I would ever see prices on a tablet in my life go towards this much but that's the only way Asus could sell both of them together. They can't lower the price on the Prime because of course they already have the 300 in there. Just another company releasing too many products on top of one another without making one perfect. Too bad. The potential "was" there.
I was in a best buy last weekend that had the 201 and 300 both on display. They were even on an end cap prominently displayed with signs and everything. Also had a demo guy walking around with a 201 showing it to people.
Amazon has them and the dock is $108.
I got a refund for my prime purchased on Feb. 3rd and had no problem finding a prime at Best Buy. I did a search this morning on their website, found 2 stores in Austin that said in stock, went in an hour ago and walked out with a new gray tone prime. On Friday I did a search and none of the stores had them in stock. They must have gotten a shipment in this week. Sales guy said they sold one yesterday also.
I will say sales rep was pushing the t300 hard. Mainly for the cost of it. Get the keyboard dock with it and it would have been $50 more than the prime. It really is a good deal but I'm hoping the C4 I got will perform better than the C1 with wifi/bt. I also already have a case I like for the prime and the gps dongle. I didn't know if they would be compatible and have 30days to test out this model for issues.
You can try calling the stores here in Austin and see if they will ship you one from their location.
Its pretty cool that Best Buy is now in charge of ASUS manufacturing. Especially democratic of them to let the idiots who can't tell me the difference between DSLR and point and shoot cameras decide what the consumer wants.
Sent from my Transformer Prime TF201 using xda app-developers app
Second that...
Ready2Mosh said:
Amazon has them and the dock is $108.
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Best buy is the worst place to buy one anyway (and worst place to buy most anything else too).
Even if you need it right away, Amazon is a better place to buy. With my Amazon Prime membership I could get two day shipping for free and overnight for just $4.00 more. When I got mine a couple of weeks ago now, the device itself was $25 less than retail/best buy and as mentioned the keyboard/dock was $108 rather than retail. Then throw in no sales tax.
Even without the prime membership you could probably get two day shipping and still pay much less than best buy.
If its isn't discontinued, it is going to quietly disappear soon, especially with the Infinity being around the corner.
Sent from my Ice Cream Kindle Fire Sandwich using Tapatalk 2
OP / GoodIntentions
I know the feeling you have. I live in IL as well, the bestbuys around me plus the ones in other towns I go through for my work all say "the prime is discontinued".
Which seems to be a regional thing cause I've heard of them being sold in other states, but it seems IL just wants to sell the TF300 - no offense to it but I dont see why they released it, it's less powerful. But then again thats a different kettle of fish.
I hope you find one for sale. If you cant I would recommend amazon, thats where I got mine at - I'm very happy with it! Got it with the dock as well, and again no problems with it!
So what? The TF201 is discontinued. Its not like product support will end. The Transformer TF101 will be supported for awhile and the TF201 even longer.
I love my Prime and it works great. The Infinity replaces it.
If only there was a way to get the $105 dock to Australia, can't seem to find any docks around here.
Do we REALLY need another one of these threads?
Bestbuy reps usually have no idea wtf is going on.
Know that saying only a fool takes a fool's advice? well....
Also, what company do you know of that has ever announced its discontinued a product line? Ever?
We already know the prime had limited availability pretty much worldwide. Far too much demand, not enough supply. IF you hit a store when they got a shipment you were golden, if you were too late you had to wait around for another shipment.
My local BB and FS stopped stocking the prime, they are selling it as a web only. They can order it to the store if you ask a rep that knows how, otherwise they try to sell you something else saying its "just as good".
You could have done a quick search and gotten the answer to this:
"discontinued" on best buy's system isnt asus discontinuing the prime. its a code that comes up when the SKU is searched. It just means best buy is no longer ordering that particular thing for restock. it has nothing to do with asus manufacturing.
the reason, im just is that logically the prime has no place in the asus ecosystem anymore. peole that want a midrange tablet can get the 300, people that want the upscale can get the 700 for $500, the same price as a prime. theres no upshot for them to continue ordering old models that serve no purpose.
fwiw HMV in the UK has Primes in the stores again.
pileot said:
Bestbuy reps usually have no idea wtf is going on.
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Heh...the guy at the local Best Buy said the TF201 was discontinued because of the legal issues surrounding the Transformer Prime name lol
AdyCarter said:
fwiw HMV in the UK has Primes in the stores again.
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In the US they are still readily available from Amazon.com....but the price has gone up about $60. I bought mine a couple of weeks ago for $475 with free prime shipping. The same thing today is $534. I have to wonder if the supply is drying up?
At the same time their pricing on used ones has dropped from $415to $360..
Anyway it seems to me that the only way they could keep selling the prime would be to drop its price to no more than $400 - but then they would have to drop the TF300 down to about $300. So you would end up with a three device lineup at $300, $400, and $500 (TF300, TF201, TF700). Wonder how much they have to get for them to actually make money? Seems like they would come out ahead by just discontinuing the prime and leaving the 300 priced as it is.
Still - I think I got mine at a good time
ratman6161 said:
In the US they are still readily available from Amazon.com....but the price has gone up about $60. I bought mine a couple of weeks ago for $475 with free prime shipping. The same thing today is $534. I have to wonder if the supply is drying up?
At the same time their pricing on used ones has dropped from $415to $360..
Anyway it seems to me that the only way they could keep selling the prime would be to drop its price to no more than $400 - but then they would have to drop the TF300 down to about $300. So you would end up with a three device lineup at $300, $400, and $500 (TF300, TF201, TF700). Wonder how much they have to get for them to actually make money? Seems like they would come out ahead by just discontinuing the prime and leaving the 300 priced as it is.
Still - I think I got mine at a good time
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Click to collapse
It went up because Amazon is out of stock on that particular model, so it lists a market reseller whom is trying to make a little more.
Note that Amazon has the champagne model listed today at 479 and free shipping. Must have dug a few up.
Sent from my Samsung Galaxy Tab 2 7.0 using Tapatalk 2
goodintentions said:
I just called 4 different best buys to ask if they have a prime. I've been looking for one as a gift for someone. All 4 told me the prime is discontinued.
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Click to collapse
These stores could simply mean that their specific Bestbuy stores are no longer carrying the Prime. Or it could mean that Bestbuy in general is no longer going to carry the Prime.
This could be because they are preparing for the Infinity to reach stores in the next month or so and don't want to buy inventory of a tablet very similar to the Infinity and which is due for a price drop. Or it could be because they already offer the TP300 and are getting the Infinity and see no need to offer 3 very similar tablets rather than stocking products from other vendors.
In any case, Asus has said that they are still manufacturing the Prime and new stock keeps showing up at Amazon and other retailers. Given that Asus manufactures the Prime I would trust Asus to know more about the manufacturing lifespan of their product over any retailer.
With Asus and the TF700 don't count your chickens before they hatch! With Asus's track record the TF700 may fall into their normal black hole of device release delays! Or even worse than that is that they will release 100 the first week, 200 the second week, etc... and then rave about how they can't keep them on the shelves!
My local BB still had 3 in stock and a few keyboards too.
Based on the "Not a Best Buy Prime" thread, I called Amazon about my Prime (purchased Feb 2012) and complained that it had gotten steadily worse and that Asus wasn't helping any. I demanded a new unit.
They found that Prime was out of stock and they had no timeline for return of stock. So I asked them to refund, and they agreed. Its not even going to be store credit! I just got the return labels emailed to me, and I'll soon get back my 650$!
I'm one thoroughly satisfied Amazon customer who'll gladly say goodbye to Asus!
ir87 said:
I'm one thoroughly satisfied Amazon customer who'll gladly say goodbye to Asus!
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Considering all the Prime issues. Asus should have just put out their own Trade Up program. I don't think many people would have had an issue trading in their Prime + some $ for a TF300 or TF700.
Great if true, between BB and Amazon....this product should have a 80+% return rate.
Thanks ir87 for the tip-off. I was just able to get a return/refund granted for my January Amazon order as well. However, this was not a standard procedure. For what its worth, here are the specifics of my experience:
First, I am a Prime member. I think that grants you some leeway. This was a 20-minute conversation with them. The call had to be transferred a couple times and supervisor approval was required to "bend the rules". All I did was explain all the problems that I have had, that I had already returned one TF201 within 30 days and that after the second one I tried resolving the issues with the manufacturer and that they stalled and gave me solutions that were worse than before (firmware updates and the GPS dongle). I told them that the manufacturer was unwilling or unable to fix the problems and that I was simply tired of dealing with them, and that I hoped to get a refund and never deal with Asus again. I remained friendly, and courteous throughout the call, never made demands, and was grateful for anything they could do for me. I did not tell any white lies like many in the Best Buy thread have done, and simply told it how it was. I do not believe that Amazon will continue to grant refunds for these once they see a pattern, but it never hurts to ask! Amazon ultimately wants their customers to be happy.
I am still looking at options, but I will probably replace my TF201 with a Samsung Note 10.1 combined with a Bluetooth keyboard. My Nexus S phone is made by Samsung, and I believe that they make a reliable well-thought-out product. I will never give money to Asus again, no matter what, and I will be steering clear of this Tegra chipset crap as well.
ebuyer
Ebuyer told me
1. Call Asus on 0870 1208340 with your date of purchase and the serial number of the product.
2. Explain the problem and tell them you need a fault log number for Ebuyer.com, they will ask you to do a few tests depending on the product. In most cases Asus will solve the problem directly with you and/or send out any replacement parts that are needed.
3. If Asus are unable to do this for you they will then provide you with a fault log number.
4. Please forward this onto our email address [email protected] with your RMA request number in the subject line (e.g. subject: 0781234).
5. We will then authorise your return and you will be sent the necessary emails needed to book a courier to come and collect the faulty item from you, once we receive this back we will turnaround your request within 3 - 5 working days.
However as I am over 6 months - I would not get a FULL refund by prorata (about -£50)
Wish there an easy option - such as a trade up program -as it is not a nice feeling with everyone returning theirs... or the impression at least!
cmccracken said:
Thanks ir87 for the tip-off. I was just able to get a return/refund granted for my January Amazon order as well. However, this was not a standard procedure. For what its worth, here are the specifics of my experience:
First, I am a Prime member. I think that grants you some leeway. This was a 20-minute conversation with them. The call had to be transferred a couple times and supervisor approval was required to "bend the rules". All I did was explain all the problems that I have had, that I had already returned one TF201 within 30 days and that after the second one I tried resolving the issues with the manufacturer and that they stalled and gave me solutions that were worse than before (firmware updates and the GPS dongle). I told them that the manufacturer was unwilling or unable to fix the problems and that I was simply tired of dealing with them, and that I hoped to get a refund and never deal with Asus again. I remained friendly, and courteous throughout the call, never made demands, and was grateful for anything they could do for me. I did not tell any white lies like many in the Best Buy thread have done, and simply told it how it was. I do not believe that Amazon will continue to grant refunds for these once they see a pattern, but it never hurts to ask! Amazon ultimately wants their customers to be happy.
I am still looking at options, but I will probably replace my TF201 with a Samsung Note 10.1 combined with a Bluetooth keyboard. My Nexus S phone is made by Samsung, and I believe that they make a reliable well-thought-out product. I will never give money to Asus again, no matter what, and I will be steering clear of this Tegra chipset crap as well.
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Several points here match my experience. I'm a Prime account holder too (Amazon Prime, that is), and I use it pretty heavily. As such, I usually have purchases worth about 30$ with them every month.
Second, I also remained courteous and friendly. I straightaway acknowledged that I knew this was well past the return window. I made that point that the device had become worse since that 1 month period, especially with new updates. I was asked if Asus was not willing to help. I told them that several users online could back up my claim that many issues remained unresolved even after RMA.
I also started the conversation with making a request for a replacement, not a refund. Before they found out that they were out of stock, replacement with a new Prime was what I was offered. If they do get it back on stock, I think they might just replace, instead of refunding. This is worth keeping in mind.
I was never transferred to a new person, but they did discuss this with a supervisor. At no point was I asked for specific problems that I had (which indicated to me that they were aware of these issues), and at no point was I asked to justify or argue for my request. The entire process was smooth, which strengthens my opinion that Amazon is aware of these issues with the Prime.
I'm also happy that this happened at this time. The tablet market is exploding, and a huge number of options are becoming available.
I can confirm I also got them to give me a full refund, I am ordering the 700. I got transfered to an Indian woman who refused, I then asked for her to transfer me to a supervisor in the US, she did. I explained I contacted Asus and that there wasnt any fixes for my issues that it was hardware related and the only reason I kept the tablet was Asus promised to fix, which they can't. He said there are exceptions to the rules, hes send me the return label now. Printing label now!
Edit:My prime was from May and I am not a Amazon prime member, I made it a point that Asus can't fix the issue with the Prime even after contacting them, there is no fix, period.
Woohoo! Finally get to say goodbye to this POS! Amazon just approved my full refund! Hopefully it doesn't take long to process. Not really sure if I want to buy another ASUS product but the Infinity is tempting. I have been reading bad reviews on the Note 10.1.
Purchased December 2011
Sent from my Transformer Prime TF201 using XDA Premium HD app
SFG said:
Woohoo! Finally get to say goodbye to this POS! Amazon just approved my full refund! Hopefully it doesn't take long to process. Not really sure if I want to buy another ASUS product but the Infinity is tempting. I have been reading bad reviews on the Note 10.1.
Sent from my Transformer Prime TF201 using XDA Premium HD app
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Did you say Asus can't fix it, thats its a hardware issue not software and then they said ok? I just don't trust Samsung and their ypdates, the abandon their products pretty quickly.
PS. My infinity will be here tomorrow, I ordered overnight shipping and they deliver on Saturdays here.
Ready2Mosh said:
Did you say Asus can't fix it, thats its a hardware issue not software and then they said ok? I just don't trust Samsung and their ypdates, the abandon their products pretty quickly.
PS. My infinity will be here tomorrow, I ordered overnight shipping and they deliver on Saturdays here.
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I really didn't say too much other than Asus support never provided. They initially offered me a 50% discount and I told them that was unacceptable. When I asked for a supervisor, they put me on hold for a few minutes and then came back and said it was authorized for a full refund.
Only reason I am a considering a tf700 is the dock and resolution. The Note just seems to gimmicky. Is there another comparable tablet not made by asus?
Sent from my Transformer Prime TF201 using XDA Premium HD app
Has anyone of you unlocked their prime?
Sent from my HTC Desire Z using XDA Premium HD app
demster said:
Has anyone of you unlocked their prime?
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My Prime was rooted but not unlocked. I unrooted it and did a factory reset before shipping it back to Amazon.
Anyone done this on an unlocked Prime from the UK Amazon?
Sent from my Transformer Prime TF201 using XDA Premium HD app
Well it looks like my infinity is a dud right out of the box. It boots to nvidia logo then shuts off. I'm hoping it just needs to charge for a little bit. @&*()(*#&#)(@_)(@*[email protected]*@_)*@&#&$$
Looks like it just needed to get some juice, but it does have some light bleed, I will continue to post as I use it
Edit: Update on my Infinity. Looks like Amazon has pulled them because of the quality of the item. Mine has a problem where it doesnt seem like the screen is seated properly on the bottom left hand side. I don't have to use any force to make it move in and out about an 1/8of an inch. It's right next to the micro hdmi, headphone and speaker hole, it's like it's hollow there or something.
They know about the issue and thats why its pulled.
Just wondering, for those who were successful in trading it in, did you guys call or did online chatting with their rep? Does it matter?
daniel60104 said:
Just wondering, for those who were successful in trading it in, did you guys call or did online chatting with their rep? Does it matter?
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I had them call me feature, first person was in the US, she transfered me out of country and the Indian lady refused, I then asked to be transfered to a US supervisor who listened, made an exception to the rule and here I am with an Infinity that the screen moves on, and now Amazon has pulled their whole inventory because of customer complaints. They stated it could be up to 2 weeks before the issue is resolved, and if they can't get it resolved it will be removed from their inventory.
Ready2Mosh said:
I had them call me feature, first person was in the US, she transfered me out of country and the Indian lady refused, I then asked to be transfered to a US supervisor who listened, made an exception to the rule and here I am with an Infinity that the screen moves on, and now Amazon has pulled their whole inventory because of customer complaints. They stated it could be up to 2 weeks before the issue is resolved, and if they can't get it resolved it will be removed from their inventory.
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Update: Just called them and Amazon rep said that an exchange is impossible and a refund will be given once I return the product. Quite speedy, didn't have to get transferred or anything!
I just told them about the weak WiFi/no GPS issues (and how ASUS did not solve anything) and immediately the refund is approved. The reps apparently are told to just process the refund for us as the rep pretty much implied it.
I did it for mine and my friend yesterday over Amazon chat. Told them about the manufacturing defects and asked if I could get it exchanged, they said they could not exchange it but they could refund me if I return it. Both our primes were purchased from the warehouse back in March.
daniel60104 said:
Just wondering, for those who were successful in trading it in, did you guys call or did online chatting with their rep? Does it matter?
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I called
Sent from my SPH-D710 using xda premium
3 weeks ago I got them to give me a full refund for my prime purchased back in march. They made an exception as well. After receiving it they charged a 20% restocking fee. I called them back up and they refunded the rest no problem. Good luck to anyone else who tries.