Think you are tired of waitng for your prime?? listen to this.
So I ordered my prime on Dec 20, 2011 from Amazon and paid in full with Amazon gift cards.
I patiently waited and was told that my prime would be arriving today. Woohoo!!
So I check my tracking today and it says that it is on the truck and in transit to my house.
At 7:00 pm tonight I began to get concerned and call the shipping company (Ensenda). They inform me that they never recieved it from Amazon. (wait what?? the tracking says its on the f'n truck!!)
They transfer me to Amazon support who apologized and told me that they would have a replacement ship out and arrive on monday.
I was put on hold and when support returned they told me that I would not get a replacement as they had none in stock. Also they said they had no idea when they would be receiving any more. They best they could do was refund me.
They would not even place a new order for me, and now I am assed out.
Now I have no prime, not even a pending order, nothing.
I have to wait for them to come in stock before I can even re-place my order.
I got ****ed completey after patiently waiting for almost a month.
I wish amazon sold shotguns
</rant>
With the problems the Prime has thank yourself lucky you didn't receive one with screen bleed, WiFi issues etc etc as the vast majority have these problems.
ToneyEricsson said:
With the problems the Prime has thank yourself lucky you didn't receive one with screen bleed, WiFi issues etc etc as the vast majority have these problems.
Click to expand...
Click to collapse
*yawn*
I think mine's fine even with the slightly weak WIFI. No screen bleeding that I can tell.
I feel for you. I ordered from Amazon on 12/19 and used $300 gift cards. I am trying to be patient but it's hard to not jump on one of these other sellers like newegg, gamestop, or hhgregg. But alas, I had the amazon gift cards and I trust their returns department.
Seriously, good luck finding one. Sign up for alerts at nowinstock.net and you'll probably get it faster than with Amazon.
Sent from my SGH-I897 using XDA App
Bender B. Rodgriguez said:
Think you are tired of waitng for your prime?? listen to this.
So I ordered my prime on Dec 20, 2011 from Amazon and paid in full with Amazon gift cards.
I patiently waited and was told that my prime would be arriving today. Woohoo!!
So I check my tracking today and it says that it is on the truck and in transit to my house.
At 7:00 pm tonight I began to get concerned and call the shipping company (Ensenda). They inform me that they never recieved it from Amazon. (wait what?? the tracking says its on the f'n truck!!)
They transfer me to Amazon support who apologized and told me that they would have a replacement ship out and arrive on monday.
I was put on hold and when support returned they told me that I would not get a replacement as they had none in stock. Also they said they had no idea when they would be receiving any more. They best they could do was refund me.
They would not even place a new order for me, and now I am assed out.
Now I have no prime, not even a pending order, nothing.
I have to wait for them to come in stock before I can even re-place my order.
I got ****ed completey after patiently waiting for almost a month.
I wish amazon sold shotguns
</rant>
Click to expand...
Click to collapse
Sorry dude that sucks too bad you werent on here at 11am to see that HHGregg had them for$399 just got one to replace my borked random freezing one and returned my ood one to gamestop for a refund
ToneyEricsson said:
With the problems the Prime has thank yourself lucky you didn't receive one with screen bleed, WiFi issues etc etc as the vast majority have these problems.
Click to expand...
Click to collapse
FALSE!!! VAST MAJORITY DOESNT HAVE THESE ISSUES..get your facts straight...check out my news flash thread if you want Facts
everyone has weak wifi and gps due to the metal case.
Lol I still haven't gotten mine that I ordered on November 22.. My estimated date changed from today to we'll notify you.. It's been two months. Lovely.
Sent from my PC36100 using XDA App
Bender B. Rodgriguez said:
Think you are tired of waitng for your prime?? listen to this.
So I ordered my prime on Dec 20, 2011 from Amazon and paid in full with Amazon gift cards.
I patiently waited and was told that my prime would be arriving today. Woohoo!!
So I check my tracking today and it says that it is on the truck and in transit to my house.
At 7:00 pm tonight I began to get concerned and call the shipping company (Ensenda). They inform me that they never recieved it from Amazon. (wait what?? the tracking says its on the f'n truck!!)
They transfer me to Amazon support who apologized and told me that they would have a replacement ship out and arrive on monday.
I was put on hold and when support returned they told me that I would not get a replacement as they had none in stock. Also they said they had no idea when they would be receiving any more. They best they could do was refund me.
They would not even place a new order for me, and now I am assed out.
Now I have no prime, not even a pending order, nothing.
I have to wait for them to come in stock before I can even re-place my order.
I got ****ed completey after patiently waiting for almost a month.
I wish amazon sold shotguns
</rant>
Click to expand...
Click to collapse
I preordered mine Nov 23 from Best Buy and had to wait till yesterday before it arrived. Was getting sick of waiting for it but so happy I finally got it. Mine is perfect.
Sent from my Transformer Prime TF201 using xda premium
got_killed said:
Lol I still haven't gotten mine that I ordered on November 22.. My estimated date changed from today to we'll notify you.. It's been two months. Lovely.
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
Wow. I wouldnt hold out much hope man. I spoke with a "support team leader". He checked to see when they would be getting more in and he said they would not be receiving any in the near future.
This whole situation is really screwed up. How can other companies be getting stock yet one of the worlds largest retailers had none, and has no clue when they will get a decent amount.
the_game_master said:
everyone has weak wifi and gps due to the metal case.
Click to expand...
Click to collapse
True. I just returned mine to Amazon - weak WiFi, NO GPS signal whatsoever, minor screen bleed (although screen bleed is a thing a lot of people don't notice), and that pesky problem where the right side of the bezel was slightly loose - like it wasn't glued down all the way (as it is on my friend's, who got one from the "new" batch just this week).
I'll also throw this out there:
- HHGregg dropped the price to $399 - and then removed it completely from their site when they sold out (it was sold in the actual stores for the same price - so no pricing error there) - it still comes up on the site when you search for it - but click the link, and the product page has been completely removed
- Amazon removed it completely from their site a couple of weeks ago (I wasn't even given the option to order a replacement or an exchange with my return - as is normal Amazon protocol - I was only given the option to get a refund)
- Newegg took it completely off of their website (besides the open box units they unloaded for $399 this morning - most likely, returns)
- A couple of websites have notes that the thing has been discontinued and they won't be expecting more stock in
- Best Buy has removed the sku from their in-store system - managers don't believe they'll be getting any more in
Like people said - grain of salt - but there are 5 of them right there...
EDIT - they may not be getting discontinued by the manufacturer, but my guess is (and it's just a guess) - a lot of retailers were getting heaps of these things back in returns - if it were me, I wouldn't want to deal with the headache of selling them...
TheKricket said:
True. I just returned mine to Amazon - weak WiFi, NO GPS signal whatsoever, minor screen bleed (although screen bleed is a thing a lot of people don't notice), and that pesky problem where the right side of the bezel was slightly loose - like it wasn't glued down all the way (as it is on my friend's, who got one from the "new" batch just this week).
I'll also throw this out there:
- HHGregg dropped the price to $399 - and then removed it completely from their site when they sold out (it was sold in the actual stores for the same price - so no pricing error there) - it still comes up on the site when you search for it - but click the link, and the product page has been completely removed
- Amazon removed it completely from their site a couple of weeks ago (I wasn't even given the option to order a replacement or an exchange with my return - as is normal Amazon protocol - I was only given the option to get a refund)
- Newegg took it completely off of their website (besides the open box units they unloaded for $399 this morning - most likely, returns)
- A couple of websites have notes that the thing has been discontinued and they won't be expecting more stock in
- Best Buy has removed the sku from their in-store system - managers don't believe they'll be getting any more in
Like people said - grain of salt - but there are 5 of them right there...
EDIT - they may not be getting discontinued by the manufacturer, but my guess is (and it's just a guess) - a lot of retailers were getting heaps of these things back in returns - if it were me, I wouldn't want to deal with the headache of selling them...
Click to expand...
Click to collapse
My thoughts exactly! Well put.
now in stock .net (no spaces) will get you what you need!
Bender B. Rodgriguez said:
I patiently waited and was told that my prime would be arriving today. Woohoo!!
So I check my tracking today and it says that it is on the truck and in transit to my house.
At 7:00 pm tonight I began to get concerned and call the shipping company (Ensenda). They inform me that they never recieved it from Amazon. (wait what?? the tracking says its on the f'n truck!!)
Click to expand...
Click to collapse
Just a bit of advice. I'm a big Amazon shopper, and one thing I've learned is that you have to go out of your way to get that great customer service. Just because one Amazon rep tells you something don't just blindly accept it. Go through all the proper channels (Phone, Chat, E-mail, Supervisor) I can almost guarantee you will be satisfied eventually.
PS Personally I've had the best of luck through phone and e-mail. And afterwards you'll get two links asking "Thank you for your recent inquiry. Did I solve your problem?", if you choose "no" it'll ask you to give them another chance. I have had success in the past using this method as well.
You should easily be able to be put back on the front of the waiting list, it's just common sense. Any good supervisor should see that.
Good Luck!
ToneyEricsson said:
With the problems the Prime has thank yourself lucky you didn't receive one with screen bleed, WiFi issues etc etc as the vast majority have these problems.
Click to expand...
Click to collapse
^Exactly.
10chars
Bender B. Rodgriguez said:
Think you are tired of waitng for your prime?? listen to this.
So I ordered my prime on Dec 20, 2011 from Amazon and paid in full with Amazon gift cards.
I patiently waited and was told that my prime would be arriving today. Woohoo!!
So I check my tracking today and it says that it is on the truck and in transit to my house.
At 7:00 pm tonight I began to get concerned and call the shipping company (Ensenda). They inform me that they never recieved it from Amazon. (wait what?? the tracking says its on the f'n truck!!)
They transfer me to Amazon support who apologized and told me that they would have a replacement ship out and arrive on monday.
I was put on hold and when support returned they told me that I would not get a replacement as they had none in stock. Also they said they had no idea when they would be receiving any more. They best they could do was refund me.
They would not even place a new order for me, and now I am assed out.
Now I have no prime, not even a pending order, nothing.
I have to wait for them to come in stock before I can even re-place my order.
I got ****ed completey after patiently waiting for almost a month.
I wish amazon sold shotguns
</rant>
Click to expand...
Click to collapse
Seriously?.. You've read the posts about the state of this piece of crap and you still post to say you're bummed about not getting one that will be broken, just like the rest... WTF??
Sorry man, but you deserve to lose your money.
Someone Walkin' said:
Seriously?.. You've read the posts about the state of this piece of crap and you still post to say you're bummed about not getting one that will be broken, just like the rest... WTF??
Sorry man, but you deserve to lose your money.
Click to expand...
Click to collapse
Do you even own one, or you just here to troll??
Not everyone has a broken prime,. Its just the people who are complaining (many of them rightfully so) are more vocal than those who are satisified.
Bender B. Rodgriguez said:
Think you are tired of waitng for your prime?? listen to this.
So I ordered my prime on Dec 20, 2011 from Amazon and paid in full with Amazon gift cards.
I patiently waited and was told that my prime would be arriving today. Woohoo!!
So I check my tracking today and it says that it is on the truck and in transit to my house.
At 7:00 pm tonight I began to get concerned and call the shipping company (Ensenda). They inform me that they never recieved it from Amazon. (wait what?? the tracking says its on the f'n truck!!)
They transfer me to Amazon support who apologized and told me that they would have a replacement ship out and arrive on monday.
I was put on hold and when support returned they told me that I would not get a replacement as they had none in stock. Also they said they had no idea when they would be receiving any more. They best they could do was refund me.
They would not even place a new order for me, and now I am assed out.
Now I have no prime, not even a pending order, nothing.
I have to wait for them to come in stock before I can even re-place my order.
I got ****ed completey after patiently waiting for almost a month.
I wish amazon sold shotguns
</rant>
Click to expand...
Click to collapse
Cool, any chance we can move this to an Amazon forum as I'm not sure what this has to do with XDA.
demandarin said:
FALSE!!! VAST MAJORITY DOESNT HAVE THESE ISSUES..get your facts straight...check out my news flash thread if you want Facts
Click to expand...
Click to collapse
I'm not trying to dog you, and I appreciate the info that you shared, but nobody knows if you know anyone inside Asus. Its an anonymous forum. Btw, I'm Seth Rogan, and I'm smoking a doobie while I post this. Please watch my next movie.
demandarin said:
FALSE!!! VAST MAJORITY DOESNT HAVE THESE ISSUES..get your facts straight...check out my news flash thread if you want Facts
Click to expand...
Click to collapse
How can you say a "vast majority?" There are just as many people on here with issues as there are people WITHOUT issues. You keep posting your thread, but it is all based on an unnamed, unproven anonymous source. That could be anyone, it could be a real Asus employee, it could be Seth Rogan above, or your imagination.
I keep hearing the argument of how there are not that many primes with issues because XDA and other forums are just a small percentage of actual owners and most owners probably wouldn't be on here posting their problems. Or how people wouldn't come on here to post that they have a great prime, but only if they have problems.
Thus, those with issues are probably magnified on these forums compared to the overall numbers. However, that can work both ways. XDA could also be a very small sample of those who think they DO NOT have problems. You really cannot have it both ways.
I am still seeing FAR MORE people with issues than people who do not have issues. Even in the Positive & Perfect Prime threads.
Your thread isn't really based on any facts or anything to prove that there are not really as many issues as everyone thinks. It could easily just be YOUR opinions since your source is an anonymous person. I could just as easily say "I know someone at the top, inside Asus, and this is straight from the horses mouth. They are having a lot of issues with the Prime and have had daily meetings to decide what to do. They are considering simply replacing it with the new model since the T201 has so many issues. They are starting to slow down distribution to buy more time to consider the next step to still maximize sales and profits, stay tuned!"
How is that any different than YOUR anonymous source>? I just made that all up, but it sounds just as factual as your unnamed and anonymous source. I have read your thread, I honestly have. After reading it, it doesn't change my mind. It doesn't make me feel more comfortable or confident in the Prime OR Asus. It just makes me question the source, that is about it.
Related
I am having trouble believeing it, but it's true. I JUST got off with a supervisor at ABES:
Just got off my THIRD call with Dishonest ABE.
They don't have a SINGLE KEYBOARD DOCK IN THEIR WAREHOUSE OF EITHER COLOR!!! I don't know about tablets, but I had:
Call 1: "Processing" should be all set
Call 2: "Uh, we ill have them in 4-6 days, should go out Tuesday Wednesday of last week" - This was where I get REALLY concerned.....
Call 3: - Supervisor: The guy TOLD US WE WOULD HAVE THEM, but it fell through, and we don't know WHEN we are going to have them."
"Then why did you put "AVAILABLE" on your site, instead of Coming soon, pre-order - 4-6 days, etc..."
"Cause he said.... " I was like oh **** YOU I am so sick of these BS lies. You put AVAILABLE when you HAVE THEM... NOT BEFORE ****head!!!
It's BS. They either have NONE or got a few and freaking oversold just like Amazon, Best Buy and the rest of the free world. Is Asus distribution channel run by insane asylum escapees or WHAT????? The one common element here os ASUS. Certainly all of these retailers didn't go eveil overnight or something (though some ALWAYS were, BestBuy)
I am LIVID... Now out comes my poison email to ANOTHER CEO AND CORPORATE OFFICES... WHY must I go through this
The rude **** ended with, so: I'm gonna cancel your order anyway, even if you tell me not to (I said, you want to repeat that for my recording, I want to make sure it's clearly heard.
Sorry, I double posted, but wanted to help stop people from ordering here. We have had enough of ths from the rest of the channel, no need to stay bent over for more... MAN!
Thank god Citi declined my transaction.
Same here. About a week, they said. Cancel, I said. Bastids.
Sent from my Transformer Prime TF201 using xda premium
Wish I'd seen this before I ordered.
I just got off the phone with these liars. I told him the order page is back to saying 2-3 days, he apologized for the misinformation said it'd be about 1-2 weeks.
Think I'm going to find another source and cancel on these vermin.
As far as I can tell no merchant has them in-stock right now so it's really ASUS who's slow on the delivery of these. They obviously weren't shipping keyboards in conjunction with the tablets.
Just can't trust a company that says "Of Maine" yet is in NYC
My order status changed to "sent to warehouse" last night. Having no idea what that means, I called, and was told that they have it, it is being prepped to ship today, will be sent tomorrow AM, and I should have my dock on Wednesday.
Sorry some of you got shafted, but they do/did have some in stock.
Sent from my Transformer Prime TF201 using xda premium
Col.Kernel said:
Wish I'd seen this before I ordered.
I just got off the phone with these liars. I told him the order page is back to saying 2-3 days, he apologized for the misinformation said it'd be about 1-2 weeks.
Think I'm going to find another source and cancel on these vermin.
Click to expand...
Click to collapse
Now says:
Availability: Available in 8-12 Days
Bimboy said:
My order status changed to "sent to warehouse" last night. Having no idea what that means, I called, and was told that they have it, it is being prepped to ship today, will be sent tomorrow AM, and I should have my dock on Wednesday.
Sorry some of you got shafted, but they do/did have some in stock.
Sent from my Transformer Prime TF201 using xda premium
Click to expand...
Click to collapse
my order status still says 'In Process', ordered early in the morning last Friday back when the Availability said "In Stock".
the_game_master said:
my order status still says 'In Process', ordered early in the morning last Friday back when the Availability said "In Stock".
Click to expand...
Click to collapse
Fwiw, I ordered Thursday, immediately after seeing the "in stock" thread. That is likely the difference. I do not understand this manager saying it is not there though, uless he meant that it is coming in today, and the OP's place in line didn't make the cut for place in line versus items received. The swearing probably didn't help either, even though I fully empathize on the frustration level. :-\
Sent from my Transformer Prime TF201 using xda premium
Just got an email that the orders exceeded their shipment... Awesome. Ive cancelled and gone with amazon. I guess it will get here when it gets here.
Kohawk09 said:
Just got an email that the orders exceeded their shipment... Awesome. Ive cancelled and gone with amazon. I guess it will get here when it gets here.
Click to expand...
Click to collapse
Just got the email too.
Don't know where to go from here. No body had any in-stock last I checked. Gamestop had no date, and neither did Amazon.
Like a few others, I ordered late Thurs night when the status was "available ". My credit card was charged Friday, I was notified it was "in process" for 1-3 days, now today my status shows "shipped to warehouse ". I am confident in will get mine in a day or two. Am I pleased I paid $40 for express shipping and it's going to take 4 or 5 business days? No. But I think did not read where it clearly states it cn take 1-3 days to process so that is on me.
I'm sorry for those of you who ordered when it said "available " and aren't getting yours. I blame their stock tracking/ordering software more than the company being "dishonest ", I really doubt they tried to intentionally screw anyone. They actually seem like one of the few able to make deliver and are being up front about when they will get future stock.
slugbug2010 said:
Like a few others, I ordered late Thurs night when the status was "available ". My credit card was charged Friday, I was notified it was "in process" for 1-3 days, now today my status shows "shipped to warehouse ". I am confident in will get mine in a day or two. Am I pleased I paid $40 for express shipping and it's going to take 4 or 5 business days? No. But I think did not read where it clearly states it cn take 1-3 days to process so that is on me.
I'm sorry for those of you who ordered when it said "available " and aren't getting yours. I blame their stock tracking/ordering software more than the company being "dishonest ", I really doubt they tried to intentionally screw anyone. They actually seem like one of the few able to make deliver and are being up front about when they will get future stock.
Click to expand...
Click to collapse
Hate to tell ya, I ordered exactly at 9:10 pm est, Abe's website stated it was Available when I placed my order.
I just got two emails saying they oversold over the weekend. I couldn't give a **** about what they did over the weekend, I ALSO ordered asap on Thursday night.
Its looksto be ANO GO even if you ordered Thursday evening. Sorry....lol
Mcoupe said:
Hate to tell ya, I ordered exactly at 9:10 pm est, Abe's website stated it was Available when I placed my order.
I just got two emails saying they oversold over the weekend. I couldn't give a **** about what they did over the weekend, I ALSO ordered asap on Thursday night.
Its looksto be ANO GO even if you ordered Thursday evening. Sorry....lol
Click to expand...
Click to collapse
Suckage
What is the status of your order, was your cc charged, did/does it show as shipped to warehouse?
I bought my pad off of newegg.com last thursday. They have been showing up periodically, only when they actually have stock availible. In most states they don't charge sales tax and they ship very quick. I'm seeing only the grey docking station listed on their site at the moment but it is out of stock. All you can do is keep checking periodically as they will show up but sell really fast. But at least if you see it's in stock and buy it, you'll get it. This is one of the most reputable sites on the net.
No idea, I just called them and told Mike ( I guess...ext. 2 from the email) I wanted to cancel...
Go thru phone menu, hit ext. 2
Hold
Abes...hello ages of Maine
Me....I liked to cancel my Asus order
Abes ...what's your order number
Me....give him order number
Abes....hold (6 minutes)
Abes....Jason correct
Me.....yes
Abes....hold (2 minutes)
Abes....ok I canceled your order
Me....thanks
Abes....HUNG UP
That was it, what a douchebag!
---------- Post added at 02:33 PM ---------- Previous post was at 02:31 PM ----------
This freaking tablet and keyboard better give me a "happy ending" each night before bed for all this hassle!!
I'm keeping my fingers crossed. No "oversold" email yet and it shows shipped to warehouse.
It's not like I'm out anything if it does cancel - I've not seen any others available or I would have ordered more for friends/backup anyway. If it gets canceled I get my money back and continue the search and wait. If I'd ordered the damn Grey to begin with this wouldn't be a problem, I would have both from BB, but I ordered champagne.
slugbug2010 said:
I'm keeping my fingers crossed. No "oversold" email yet and it shows shipped to warehouse.
It's not like I'm out anything if it does cancel - I've not seen any others available or I would have ordered more for friends/backup anyway. If it gets canceled I get my money back and continue the search and wait. If I'd ordered the damn Grey to begin with this wouldn't be a problem, I would have both from BB, but I ordered champagne.
Click to expand...
Click to collapse
don't cancel, you probably are going to get it.
I never seen the "shipped to warehouse" status, I only got "In Process" when I ordered.
I'm not canceling mine either despite receiving the two emails that they oversold. In part because he still gave an end time of when they will get more in, while the other online retailer don't provide any info when they will get more in.
slugbug2010 said:
But I think did not read where it clearly states it cn take 1-3 days to process so that is on me.
Click to expand...
Click to collapse
perhaps us over here in Blighty are not so hard done by after all!! Whilst we are yet to get the TFP we will get it with the dock and our retailers do not normally tale 2-3 days to process an order as we can order of some sites up until 8-10pm and still get next day delivery.
Now I am seeing the positives of living on a "small island" as Bill Bryson would say.
ps by the time we get ours; ICS will allready be installed and we will be looking forward to jammy dodgers, jam roly poly or Javvarisi Avul Payasam
http://www.abesofmaine.com/item.do?item=ASTF201-B1-CG&id=ASTF201-B1-CG&&kbid=tf201
32GB Champagne only at the moment.
Sorry, just saw notice. Please delete.
The website says it is available, but the sales person i just spoke to claims it is still back ordered.
the link she provided says this also:
Vanessa: http://cameras.abesofmaine.com/search#w=astf201&asug=&kbid=asus transformer prime
Click to expand...
Click to collapse
That link says available for me. I'm talking about the Champagne. The rest show backordered.
--EDIT:
I called them and they confirmed them in stock.
Be careful, read the other thread on Abes.
They screwed a lot of people over already
Call to confirm stock before ordering.
I did. I plan on making a BIG deal of the issue if it doesn't arrive by next week because I cancelled an Amazon order from the 26th for it. But the salesman told me they we in the system and NOT a website error. They also told me that the remaining backorders had been pulled from the inventory.
EDIT: I looked on the other thread, and noticed that most people hadn't been charged. My Google Checkout account has been charged as of this afternoon so I hope that's good news.
taylorgrandorf said:
I did. I plan on making a BIG deal of the issue if it doesn't arrive by next week because I cancelled an Amazon order from the 26th for it. But the salesman told me they we in the system and NOT a website error. They also told me that the remaining backorders had been pulled from the inventory.
EDIT: I looked on the other thread, and noticed that most people hadn't been charged. My Google Checkout account has been charged as of this afternoon so I hope that's good news.
Click to expand...
Click to collapse
My google checkout was also processed but I saw this thread and when I called them (and also did a Web/live chat) they said they had none in stock and hopefully will be getting more next week.
I sent her the link on this site (that even when speaking to her showed available) but she showed me a link,on the site that conflicted with mine.
Either way, if I hear nothing tomorrow morning I will call them to cancel.
Sent from my GT-I9100 using xda premium
Wow....
They did it again?!
I will not be giving them my business ever. Just wait guys, best buy is getting them in stock every few days or so...newegg also.
Well, if they don't ship something before Wednesday, I'll block the payment on my Visa and play up the false-advertising card with them.
Plus, the salesman told me that my order was IN STOCK sitting in their warehouse. Anything less and I cancel.
taylorgrandorf said:
Plus, the salesman told me that my order was IN STOCK sitting in their warehouse. Anything less and I cancel.
Click to expand...
Click to collapse
Well it seems there is a disconnect within their ERP/Inventory system. After being told by 2 customer care agents that there were absolutely no tablets in stock, my card was charged and I am told now (when I gave my Abe's order number) that it will be delivered tomorrow morning.
Now, if after all this they do not send me my shipping number (this afternoon) as promised or deliver tomorrow - I WILL BE VERY PISSED (yes, this is me dramatically using all caps!)
I'll call and push the issue then. I noticed that they are still listed as in stock too. If there was an inventory system issue, dont you think that they would have fixed it?
They just told me that they recieved the shipment this morning, and my order will ship out no later than tommorrow! (Standard shipping speed)
taylorgrandorf said:
They just told me that they recieved the shipment this morning, and my order will ship out no later than tommorrow! (Standard shipping speed)
Click to expand...
Click to collapse
Did you get it yet?
Are you getting the issue with "unknown serial number" described in this forum?
I will get mine on Thursday.
Sent from my GT-I9100 using xda premium
All i can say is WOW!
I love this device and i have not had one problem.
As most people on this thread know i have been lurking about trying to make up my mind about getting this device.
I really want to tell people on the fence that the tfp is great (i have not tested GPS while driving,that is what my car or phone is for).
I just installed ICS and it is so smooth/fast and much cleaner than HC.
I will admit that the number of issues raised on this forum is indicative of serious (initial) QA/QC issues at Asus. I hope my experience means they have addressed this.
Sent from my Transformer Prime TF201 using xda premium
UPS says I should have it Monday.
Bought my first Prime from Gamestop in January, returned mostly because of light bleed, but also WiFi/GPS was horrible. Bought second Prime beginning of February, but it has WiFi/BT issues, so I'm going to return it also.
I've read so many positive reviews that I'm hoping my next Prime will be great, and looking forward to exchanging it... not just a refund.
BUT I CANNOT FIND PRIMES ANYWHERE LOCALLY!!
Given the fact that the Primes have an awesome less then 1% failure rate, why are they not on the shelves at retailers? Why are the retailers not sure when, or even if, they will get more stock?
Thanks in advance for your answer.
acidus. said:
Bought my first Prime from Gamestop in January, returned mostly because of light bleed, but also WiFi/GPS was horrible. Bought second Prime beginning of February, but it has WiFi/BT issues, so I'm going to return it also.
I've read so many positive reviews that I'm hoping my next Prime will be great, and looking forward to exchanging it... not just a refund.
BUT I CANNOT FIND PRIMES ANYWHERE LOCALLY!!
Given the fact that the Primes have an awesome less then 1% failure rate, why are they not on the shelves at retailers? Why are the retailers not sure when, or even if, they will get more stock?
Thanks in advance for your answer.
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Click to collapse
I'm not Gary, but I sure am interested to know.
Best Buy couldn't even order me one. I was able to order mine from Tiger though and it should arrive tomorrow after being on backorder for a week.
Sent from my Incredible 2 using XDA App
if you want a prime go to nowinstock.net and resister and get notified when its in stock somewhere online
far and away the easiest way
Thanks knives. I thought that site was only for online vendors, who are moving whatever inventory that managed to get their way through the supply chain.
I had no idea that site provided local retail availability!!!
It is an interesting question though... Where are the primes? It seems as though availability is getting worse, not better. Has Asus decided the beta period is over, and is now switching to produce production models?
No joke... I sent mine back to Amazon after soft bricking, for a new replacement... ****, 64GB Primes are 4 -6 weeks out.
I hope they are doing some big time quality control improvement, and the new ones, when they do come out will be problem free.
Norway gave up...
krifos said:
The biggest online retailer in Norway has removed the TF201 from stock, only 2 weeks after release.
http://www.komplett.no/k/ki.aspx?sku=652778&cks=ASS&assoc=D17C9206-4ABF-4D73-94BE-9D52E5984D4D
They claim it is because that they don't know when they get more in stock so they don't want to fill in more orders.
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Click to collapse
acidus. said:
Thanks knives. I thought that site was only for online vendors, who are moving whatever inventory that managed to get their way through the supply chain.
I had no idea that site provided local retail availability!!!
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Click to collapse
no idea why anyone would want to buy it locally, unless you like wasting time and money. no tax with amazon and the easiest return system ever.
i order with amazon prime and get it the next day for 3.99...truly amazing service
If you go to Staples website and search for Asus transformer prime, you won't get results. The only way to find the tablet is to use google and search for staples asus transformer prime. I think that Staples is gearing up to stop selling the device completely.
Couple that with my 2 local staples returning all of their stock to the warehouse and I'm starting to think that asus is going to slowly stop selling the prime. Would make sense with all of the issues it has.
It makes business sense to stop selling the device and get out the new units with "improved wireless" ASAP so they can stop eating all the costs of having to deal with their mistake on the TF201.
knives of ice said:
no idea why anyone would want to buy it locally, unless you like wasting time and money. no tax with amazon and the easiest return system ever.
i order with amazon prime and get it the next day for 3.99...truly amazing service
Click to expand...
Click to collapse
Seems I was a bit premature giving thanks to Knives. (By the way, I'm an Amazon Prime member)
NowInStock.net only shows online retailers. Given enough margin, online retailers will sell anything.
What is strange is every local retailer that carried the Prime is now telling me the same story:
They've heard of problems with the Prime
They've had a lot of returns of the Prime
They have no estimate of when, or if, they will get new stock
Not just one, but all of them: BestBuy, HHGRegg, GameStop and even Staples!
Since Gary has confirmed the Prime has less than 1% failure rate, which is AWESOME, it just seems strange that no local retailers are expecting new stock. If these things are flying off the shelves, why don't any retailers have them or at least an ETA?
The TFP is exactly what I want. For me, higher resolution "2048xwhatever" is just too small on a 10" display, plus it will be slower.
Even Apple products are not this constrained after two months, where people camp out and wait for them.
Its been two months, and retailers are saying due to problems we're not sure when we'll get more?
Ofcourse, there is always the extermely remote possibility that Gary is not telling us the truth. That retailers have suffered from such a high return rate, they have decided not to carry that SKU anymore.
Which I'm sure is not the case. I'm sure Gary will post here tomorrow and clear things up.
Swiftks said:
No joke... I sent mine back to Amazon after soft bricking, for a new replacement... ****, 64GB Primes are 4 -6 weeks out.
I hope they are doing some big time quality control improvement, and the new ones, when they do come out will be problem free.
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@Swift, howdy , I see your located in C-Stat. I actually called the BB here in C-Stat today to see if there were any Primes available after returning my 2nd one last weekend. The rep told me they could have 2 avail by tomorrow and to call in the morning. Just a heads up if your looking bro.
Also guys, I called the BB in my hometown and on 2 different occasions they told me they were waiting on the "new batch" of primes b/c of all the problems they have been having with them. No info as to when this "new batch" is hitting stores though.
xIC-MACIx said:
@Swift, howdy , I see your located in C-Stat. I actually called the BB here in C-Stat today to see if there were any Primes available after returning my 2nd one last weekend. The rep told me they could have 2 avail by tomorrow and to call in the morning. Just a heads up if your looking bro.
Also guys, I called the BB in my hometown and on 2 different occasions they told me they were waiting on the "new batch" of primes b/c of all the problems they have been having with them. No info as to when this "new batch" is hitting stores though.
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HOWDY!
Thanks, but I'm replacing my 64GB Grey, which as far as I know BB doesn't carry. Besides, I'm getting a full replacement from Amazon... whenever they get some again.
With the law suit happening (and probably winning), it'd be smart for Asus not to ship any new primes.
maretus said:
If you go to Staples website and search for Asus transformer prime, you won't get results. The only way to find the tablet is to use google and search for staples asus transformer prime. I think that Staples is gearing up to stop selling the device completely.
Couple that with my 2 local staples returning all of their stock to the warehouse and I'm starting to think that asus is going to slowly stop selling the prime. Would make sense with all of the issues it has.
It makes business sense to stop selling the device and get out the new units with "improved wireless" ASAP so they can stop eating all the costs of having to deal with their mistake on the TF201.
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BINGO! Exactly what i did. I was like WTH cant i find it on their site. Light bulb went off & i used google & it came up. Did a store check and what do you know..... 2 stores locally just got a stock. I grabbed my jacket, & GF and ran! LOL. Actually the guy held it for me.
Oh also when i returned my original to BB the lady said they were not selling them anymore because of the high return rate.
knives of ice said:
no idea why anyone would want to buy it locally, unless you like wasting time and money. no tax with amazon and the easiest return system ever.
i order with amazon prime and get it the next day for 3.99...truly amazing service
Click to expand...
Click to collapse
I'm an Amazon Prime member too.
I guess you missed the seperate paragraph, which was in ALL CAPS, that said:
"BUT I CANNOT FIND PRIMES ANYWHERE LOCALLY!!"
Some people don't mind spending a little extra money and time, to buy something locally. But since you have no idea why that would happen, its not valid. Guessing you have no use for GPS or BT also.
Vcolassi said:
BINGO! Exactly what i did. I was like WTH cant i find it on their site. Light bulb went off & i used google & it came up. Did a store check and what do you know..... 2 stores locally just got a stock. I grabbed my jacket, & GF and ran! LOL. Actually the guy held it for me.
Oh also when i returned my original to BB the lady said they were not selling them anymore because of the high return rate.
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Click to collapse
I Googled Staples and TF201 and found it on their site. Checked local availability a couple days ago, and there were a couple stores with stock. Returning my Prime tomorrow. Re-checked Staples, no local availability. Plus if you check their main site, they don't even acknowledge TF201 as an item.
Must be because its so poplular, they don't want to sell it.
We can't help but feel that we're being lied to by Asus. These things are f'd up and being sent back as fast as they can ship them. Very disappointed in Asus for this massive f'up. 1% failure rate my a$$. I was totally ready to accept a unit w non functioning GPS (as I won't use it), but screen bleed out the a$$! no. And still a locked bootloader!
NastroGlide said:
We can't help but feel that we're being lied to by Asus. These things are f'd up and being sent back as fast as they can ship them. Very disappointed in Asus for this massive f'up. 1% failure rate my a$$. I was totally ready to accept a unit w non functioning GPS (as I won't use it), but screen bleed out the a$$! no. And still a locked bootloader!
Click to expand...
Click to collapse
I know how you feel (except I would use the GPS). But I'm sure local retailers are wrong, and a boat-load of fully functional TFP's are on their way to retailers.
I bet the retailers got caught up in reading XDA posts and didn't pay attention to their actual return rates, which are less than 1%, like Gary said.
Seriously looking forward to Gary's reply. I know he has a couple PM's, but with less than 1% defects, spending 30 seconds addressing this thread will clear things up for a lot of existing and potential customers.
NCIX in Canada shows >53 in stock of 32 and 64 gb versions. I bought one there last month and it was such a hassle returning. I had to demonstrate all issues to the service guy and he was very reluctant to take it back until he got the ok from ASUS. I won't be buying my next tablet from them. Their return policy is horrible.
I am awaiting confirmation on this forum that a new batch is on its way.
West coast.
Based on the "Not a Best Buy Prime" thread, I called Amazon about my Prime (purchased Feb 2012) and complained that it had gotten steadily worse and that Asus wasn't helping any. I demanded a new unit.
They found that Prime was out of stock and they had no timeline for return of stock. So I asked them to refund, and they agreed. Its not even going to be store credit! I just got the return labels emailed to me, and I'll soon get back my 650$!
I'm one thoroughly satisfied Amazon customer who'll gladly say goodbye to Asus!
ir87 said:
I'm one thoroughly satisfied Amazon customer who'll gladly say goodbye to Asus!
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Considering all the Prime issues. Asus should have just put out their own Trade Up program. I don't think many people would have had an issue trading in their Prime + some $ for a TF300 or TF700.
Great if true, between BB and Amazon....this product should have a 80+% return rate.
Thanks ir87 for the tip-off. I was just able to get a return/refund granted for my January Amazon order as well. However, this was not a standard procedure. For what its worth, here are the specifics of my experience:
First, I am a Prime member. I think that grants you some leeway. This was a 20-minute conversation with them. The call had to be transferred a couple times and supervisor approval was required to "bend the rules". All I did was explain all the problems that I have had, that I had already returned one TF201 within 30 days and that after the second one I tried resolving the issues with the manufacturer and that they stalled and gave me solutions that were worse than before (firmware updates and the GPS dongle). I told them that the manufacturer was unwilling or unable to fix the problems and that I was simply tired of dealing with them, and that I hoped to get a refund and never deal with Asus again. I remained friendly, and courteous throughout the call, never made demands, and was grateful for anything they could do for me. I did not tell any white lies like many in the Best Buy thread have done, and simply told it how it was. I do not believe that Amazon will continue to grant refunds for these once they see a pattern, but it never hurts to ask! Amazon ultimately wants their customers to be happy.
I am still looking at options, but I will probably replace my TF201 with a Samsung Note 10.1 combined with a Bluetooth keyboard. My Nexus S phone is made by Samsung, and I believe that they make a reliable well-thought-out product. I will never give money to Asus again, no matter what, and I will be steering clear of this Tegra chipset crap as well.
ebuyer
Ebuyer told me
1. Call Asus on 0870 1208340 with your date of purchase and the serial number of the product.
2. Explain the problem and tell them you need a fault log number for Ebuyer.com, they will ask you to do a few tests depending on the product. In most cases Asus will solve the problem directly with you and/or send out any replacement parts that are needed.
3. If Asus are unable to do this for you they will then provide you with a fault log number.
4. Please forward this onto our email address [email protected] with your RMA request number in the subject line (e.g. subject: 0781234).
5. We will then authorise your return and you will be sent the necessary emails needed to book a courier to come and collect the faulty item from you, once we receive this back we will turnaround your request within 3 - 5 working days.
However as I am over 6 months - I would not get a FULL refund by prorata (about -£50)
Wish there an easy option - such as a trade up program -as it is not a nice feeling with everyone returning theirs... or the impression at least!
cmccracken said:
Thanks ir87 for the tip-off. I was just able to get a return/refund granted for my January Amazon order as well. However, this was not a standard procedure. For what its worth, here are the specifics of my experience:
First, I am a Prime member. I think that grants you some leeway. This was a 20-minute conversation with them. The call had to be transferred a couple times and supervisor approval was required to "bend the rules". All I did was explain all the problems that I have had, that I had already returned one TF201 within 30 days and that after the second one I tried resolving the issues with the manufacturer and that they stalled and gave me solutions that were worse than before (firmware updates and the GPS dongle). I told them that the manufacturer was unwilling or unable to fix the problems and that I was simply tired of dealing with them, and that I hoped to get a refund and never deal with Asus again. I remained friendly, and courteous throughout the call, never made demands, and was grateful for anything they could do for me. I did not tell any white lies like many in the Best Buy thread have done, and simply told it how it was. I do not believe that Amazon will continue to grant refunds for these once they see a pattern, but it never hurts to ask! Amazon ultimately wants their customers to be happy.
I am still looking at options, but I will probably replace my TF201 with a Samsung Note 10.1 combined with a Bluetooth keyboard. My Nexus S phone is made by Samsung, and I believe that they make a reliable well-thought-out product. I will never give money to Asus again, no matter what, and I will be steering clear of this Tegra chipset crap as well.
Click to expand...
Click to collapse
Several points here match my experience. I'm a Prime account holder too (Amazon Prime, that is), and I use it pretty heavily. As such, I usually have purchases worth about 30$ with them every month.
Second, I also remained courteous and friendly. I straightaway acknowledged that I knew this was well past the return window. I made that point that the device had become worse since that 1 month period, especially with new updates. I was asked if Asus was not willing to help. I told them that several users online could back up my claim that many issues remained unresolved even after RMA.
I also started the conversation with making a request for a replacement, not a refund. Before they found out that they were out of stock, replacement with a new Prime was what I was offered. If they do get it back on stock, I think they might just replace, instead of refunding. This is worth keeping in mind.
I was never transferred to a new person, but they did discuss this with a supervisor. At no point was I asked for specific problems that I had (which indicated to me that they were aware of these issues), and at no point was I asked to justify or argue for my request. The entire process was smooth, which strengthens my opinion that Amazon is aware of these issues with the Prime.
I'm also happy that this happened at this time. The tablet market is exploding, and a huge number of options are becoming available.
I can confirm I also got them to give me a full refund, I am ordering the 700. I got transfered to an Indian woman who refused, I then asked for her to transfer me to a supervisor in the US, she did. I explained I contacted Asus and that there wasnt any fixes for my issues that it was hardware related and the only reason I kept the tablet was Asus promised to fix, which they can't. He said there are exceptions to the rules, hes send me the return label now. Printing label now!
Edit:My prime was from May and I am not a Amazon prime member, I made it a point that Asus can't fix the issue with the Prime even after contacting them, there is no fix, period.
Woohoo! Finally get to say goodbye to this POS! Amazon just approved my full refund! Hopefully it doesn't take long to process. Not really sure if I want to buy another ASUS product but the Infinity is tempting. I have been reading bad reviews on the Note 10.1.
Purchased December 2011
Sent from my Transformer Prime TF201 using XDA Premium HD app
SFG said:
Woohoo! Finally get to say goodbye to this POS! Amazon just approved my full refund! Hopefully it doesn't take long to process. Not really sure if I want to buy another ASUS product but the Infinity is tempting. I have been reading bad reviews on the Note 10.1.
Sent from my Transformer Prime TF201 using XDA Premium HD app
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Click to collapse
Did you say Asus can't fix it, thats its a hardware issue not software and then they said ok? I just don't trust Samsung and their ypdates, the abandon their products pretty quickly.
PS. My infinity will be here tomorrow, I ordered overnight shipping and they deliver on Saturdays here.
Ready2Mosh said:
Did you say Asus can't fix it, thats its a hardware issue not software and then they said ok? I just don't trust Samsung and their ypdates, the abandon their products pretty quickly.
PS. My infinity will be here tomorrow, I ordered overnight shipping and they deliver on Saturdays here.
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I really didn't say too much other than Asus support never provided. They initially offered me a 50% discount and I told them that was unacceptable. When I asked for a supervisor, they put me on hold for a few minutes and then came back and said it was authorized for a full refund.
Only reason I am a considering a tf700 is the dock and resolution. The Note just seems to gimmicky. Is there another comparable tablet not made by asus?
Sent from my Transformer Prime TF201 using XDA Premium HD app
Has anyone of you unlocked their prime?
Sent from my HTC Desire Z using XDA Premium HD app
demster said:
Has anyone of you unlocked their prime?
Click to expand...
Click to collapse
My Prime was rooted but not unlocked. I unrooted it and did a factory reset before shipping it back to Amazon.
Anyone done this on an unlocked Prime from the UK Amazon?
Sent from my Transformer Prime TF201 using XDA Premium HD app
Well it looks like my infinity is a dud right out of the box. It boots to nvidia logo then shuts off. I'm hoping it just needs to charge for a little bit. @&*()(*#&#)(@_)(@*[email protected]*@_)*@&#&$$
Looks like it just needed to get some juice, but it does have some light bleed, I will continue to post as I use it
Edit: Update on my Infinity. Looks like Amazon has pulled them because of the quality of the item. Mine has a problem where it doesnt seem like the screen is seated properly on the bottom left hand side. I don't have to use any force to make it move in and out about an 1/8of an inch. It's right next to the micro hdmi, headphone and speaker hole, it's like it's hollow there or something.
They know about the issue and thats why its pulled.
Just wondering, for those who were successful in trading it in, did you guys call or did online chatting with their rep? Does it matter?
daniel60104 said:
Just wondering, for those who were successful in trading it in, did you guys call or did online chatting with their rep? Does it matter?
Click to expand...
Click to collapse
I had them call me feature, first person was in the US, she transfered me out of country and the Indian lady refused, I then asked to be transfered to a US supervisor who listened, made an exception to the rule and here I am with an Infinity that the screen moves on, and now Amazon has pulled their whole inventory because of customer complaints. They stated it could be up to 2 weeks before the issue is resolved, and if they can't get it resolved it will be removed from their inventory.
Ready2Mosh said:
I had them call me feature, first person was in the US, she transfered me out of country and the Indian lady refused, I then asked to be transfered to a US supervisor who listened, made an exception to the rule and here I am with an Infinity that the screen moves on, and now Amazon has pulled their whole inventory because of customer complaints. They stated it could be up to 2 weeks before the issue is resolved, and if they can't get it resolved it will be removed from their inventory.
Click to expand...
Click to collapse
Update: Just called them and Amazon rep said that an exchange is impossible and a refund will be given once I return the product. Quite speedy, didn't have to get transferred or anything!
I just told them about the weak WiFi/no GPS issues (and how ASUS did not solve anything) and immediately the refund is approved. The reps apparently are told to just process the refund for us as the rep pretty much implied it.
I did it for mine and my friend yesterday over Amazon chat. Told them about the manufacturing defects and asked if I could get it exchanged, they said they could not exchange it but they could refund me if I return it. Both our primes were purchased from the warehouse back in March.
daniel60104 said:
Just wondering, for those who were successful in trading it in, did you guys call or did online chatting with their rep? Does it matter?
Click to expand...
Click to collapse
I called
Sent from my SPH-D710 using xda premium
3 weeks ago I got them to give me a full refund for my prime purchased back in march. They made an exception as well. After receiving it they charged a 20% restocking fee. I called them back up and they refunded the rest no problem. Good luck to anyone else who tries.
Omate keeps saying that they shipped all the Kickstarter USA editions already. But I have not gotten my Kickstarter Standard Nov watch yet, and they don't respond to emails nor give tracking numbers anymore, so I have no idea if it was shipped and got lost or if it's not yet shipped, nor do I have any way of finding this out.
Does anyone else stlll NOT have their Kickstarter Standard (Nov) USA edition watch yet? Does anyone know how the heck to actually have Omate respond to watch shipment inquiries?
Tony
They have announced that they will not respond to any shipping-related inquiries.
My 1/8/1900 Nov Dev edition ordered on the very last day of the kickstarter campaign arrived in early February. I may have been the first in the USA to get mine and the last to support thru KS. Odd. I had to sign for it, I got an email with a tracking number that worked, and the order was filled correctly !
Yours may have been overlooked and never shipped. If it was an early KS Dev edition with a numbered backplate, it is likely still on its way - a lot of people in the USA are just receiving those now and many are not getting tracking number emails due to, um, logistics issues...
Sent from my Nexus 5 using Tapatalk
trent999 said:
They have announced that they will not respond to any shipping-related inquiries.
Click to expand...
Click to collapse
UGH! Then how will I ever get this watch? It's crazy really. It's like they stole my money for no product.
Well, they were getting tons of emails on all their exposed addresses mainly from folks upset about the shipping delays, over and over. So, instead of silently ignoring most of these, Omate just announced up front that they couldn't answer them all, at least at this point, and that they were not going to try. I look at that as more realistic and more near honest, though not encouraging.
I hope yours is delivered soon. It isn't much like what I backed, really, but it is a lot of fun and amazes people when I show it to them.
Sent from my Nexus 5 using Tapatalk
trent999 said:
Well, they were getting tons of emails on all their exposed addresses mainly from folks upset about the shipping delays, over and over. So, instead of silently ignoring most of these, Omate just announced up front that they couldn't answer them all, at least at this point, and that they were not going to try. I look at that as more realistic and more near honest, though not encouraging.
I hope yours is delivered soon. It isn't much like what I backed, really, but it is a lot of fun and amazes people when I show it to them.
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
I hear you, but it's one thing to email about shipping delays. It's another when they say they shipped all Nov standard edition USA watches and I didn't get mine, so it obviously either got lost or they mistaken did NOT ship. In either case, I'll NEVER get it and have no way to communicate to them and they have my money with no way of getting it back (or the watch). I'm sorry, but this situation is ridiculous!! I could wait longer if I knew I was actually ever going to get it.
So back to the original question - is there anyone else who didn't get it yet from the Kickstarter Nov standard USA edition?
My TS was in transit for almost three weeks. You also need to keep in mind that the USPS is garbage and has been for some time now. They have let go almost 100,000 people over the past year or two, are billions of dollars in debt/defaults, closed multiple sorting centers and smaller post offices and are using sub-contractors in a number of places as well. Not to mention the increased reports of bogus "attempted delivery" attempts, not getting signatures and simply leaving packages where ever they feel like when they do deliver. So Omate may be to blame for some stuff but they are not the only ones.
Lokifish Marz said:
My TS was in transit for almost three weeks. You also need to keep in mind that the USPS is garbage and has been for some time now. They have let go almost 100,000 people over the past year or two, are billions of dollars in debt/defaults, closed multiple sorting centers and smaller post offices and are using sub-contractors in a number of places as well. Not to mention the increased reports of bogus "attempted delivery" attempts, not getting signatures and simply leaving packages where ever they feel like when they do deliver. So Omate may be to blame for some stuff but they are not the only ones.
Click to expand...
Click to collapse
Irrespective of the quality of the USPS, it's RIDICULOUS that Omate does not send out even any notification of when it was shipped just so I know that it was shipped. Right now, I have NO IDEA if my $200+ watch & accessories were lost in the mail somewhere or someone stole it off my front porch or if they lost my order with no intention of ever sending it. OMATE NEEDS TO GIVE ME THIS INFORMATION - no one else can. Sorry - but until they do it is THEIR fault entirely. I have no way of knowing. And since I cannot find a single Nov USA standard addition backer who has NOT received it yet, I have to think this has gotten either physically lost in transit or they lost my order info.
I have NO IDEA how to find this out. I'm not sure why people here are defending Omate for this ridiculous and completely unacceptable lack of communication. I can wait if it's still coming - I just need to know what happened to mine if everyone else got theirs.
Have you tried emailing them a civil request for tracking info carefully explaining your situation? Maybe even have the subject read "Order possibility lost during shipping, need info". And just some friendly advice, being a jerk will get you no where with them and probably get your email ignored.
BTW. Check your attitude buddy. If you think I'm an Omate defender then you have clearly been living in a cave the past 8 months.
He's likely referring to me, Lokifish. I told him about Omate's recent announcement that they were overwhelmed with emails from upset backers and would go officially into Ignore Them mode.
I was glad Omate at least admitted this publicly instead of continuing to conceal it, but it sure freezes out people like Tones2 who have a real and serious need to get in touch with Omate over delivery issues.
Now we are finding that the last batch of numbered Dev editions had at least a few shipped with the cheaper lower ram and storage early EU versions. I bet these are ones that were left over after Omate tried to sell them into various distributors for resell.
If they distribute the next update with the security still totally fckd, that would be approaching a total shut out game.
Sent from my Nexus 7 using Tapatalk
Lokifish Marz said:
Have you tried emailing them a civil request for tracking info carefully explaining your situation? Maybe even have the subject read "Order possibility lost during shipping, need info". And just some friendly advice, being a jerk will get you no where with them and probably get your email ignored.
BTW. Check your attitude buddy. If you think I'm an Omate defender then you have clearly been living in a cave the past 8 months.
Click to expand...
Click to collapse
Well, this is just recently acquired attitude. I was not one of those people blasting Omate for not meeting their initial delivery dates and was (and still am) perfectly willing to wait over 6 months for this watch. I totally understand the delays, personnel issues of a small start up, and initial buginess of the product. However, after they publically announce that they have shipped all of the USA watches, and then publically announce that they are not going to send out any shipping info nor respond to any emails whatsoever, and after I sent them 3 or 4 very polite emails inquiring what happen to MY watch if they shipped all USA kickstarter models (with a subject similar to what you suggested) all with zero response from them, then yes I start to get REALLY PISSED OFF. I think this is justified.
Do I have any recourse with reporting this situation to Kickstarter? At this point, I don't know where to turn. I've been trying to avoid using their facebook site for this inquiry, but maybe public shame will wake them up, although that doesn't seen to have worked to date..
For what it's worth, though it's not a US shipment, it's not far off... I'm (still) waiting on any sign whatsoever that my 1/8 1900 standard edition is making its way to me up here in Montreal. No shipping notification, and if there's no attempted delivery notification when I get home from work today, I'm sending a polite email which, when all is said and done, will come down to "Could you provide me with some proof that the watch is, indeed, on its way to me?". Because good faith is one thing, but being completely forgotten is another.
mnemonic.code said:
For what it's worth, though it's not a US shipment, it's not far off... I'm (still) waiting on any sign whatsoever that my 1/8 1900 standard edition is making its way to me up here in Montreal. No shipping notification, and if there's no attempted delivery notification when I get home from work today, I'm sending a polite email which, when all is said and done, will come down to "Could you provide me with some proof that the watch is, indeed, on its way to me?". Because good faith is one thing, but being completely forgotten is another.
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Yeah - good luck on getting a reply to ANY email whatsoever....
Tones2 said:
Yeah - good luck on getting a reply to ANY email whatsoever....
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As much to my surprise as anyone's, Magan got back to me and (despite apparently not entirely understanding my question, as I was told it was "too late to change my delivery address"), I got given a tracking number! Small victory, at least.
Interestingly, it shows my watch as having shipped on the 28th, not on the 18th as the update would have had you believe, and the last update shows it leaving Switzerland on the 4th. Where it is now, I have no clue, but it's apparently in transit to me (in Canada). Will update when and if I get further news.
mnemonic.code said:
As much to my surprise as anyone's, Magan got back to me and (despite apparently not entirely understanding my question, as I was told it was "too late to change my delivery address"), I got given a tracking number! Small victory, at least.
Interestingly, it shows my watch as having shipped on the 28th, not on the 18th as the update would have had you believe, and the last update shows it leaving Switzerland on the 4th. Where it is now, I have no clue, but it's apparently in transit to me (in Canada). Will update when and if I get further news.
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I was afraid to back the kickstarter because you can truly end up with nothing for your money. When all the watches started arriving for people I went on ebay and bought one. People are selling the watches at a discount because it doesn't work properly right out of the box. I got my watch early last week and only paid a few days before I got it
I am also in Canada. From the time my ts left China to the time it arrived at my door I could not track it. Tracking always said left China. Then one day it just arrived at my door.
rhineymac said:
I am also in Canada. From the time my ts left China to the time it arrived at my door I could not track it. Tracking always said left China. Then one day it just arrived at my door.
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How long did it take end-to-end, rhineymac? I'm curious as to when I should start getting more anxious.
mnemonic.code said:
How long did it take end-to-end, rhineymac? I'm curious as to when I should start getting more anxious.
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A little over three weeks. Mine was held at customs for 10 days
rhineymac said:
A little over three weeks. Mine was held at customs for 10 days
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Well, then I'm theoretically within 10 days of receiving mine, then, the status updated to "Handed to customs" last night!
Wish me luck, folks! According to tracking info:
Thu 17.04.2014 11:05 Delivery attempt: addressee absent
Going to the post office after work to attempt to pick it up.