So, Asus and I have been going back and forth since December 26th. It started when the charging cable that I received was defective. I simply called them and asked for a replacement, and the troubles started there. It started by them wanting me to pay to send them the cable, because "my warranty only covers one way shipping." That's simply ridiculous, as the product was defective out of the box. I went back and forth with them about that for weeks.
After those two weeks or so (with my charging cable still not replaced), I realized that my Prime had extremely poor wifi and GPS performance, as many others have complained, and my screen was bleeding in two places. Once again, I called Asus and they started to give in and decided to give me a shipping label for my charging cable. I then brought up the poor WIFI, GPS and screen problems, so they told me to send the whole unit in for service.
I sent my Prime in and they had it for two weeks. After those two weeks, it was shipped and I was happy. When I received the Prime again, I noticed a brand new charging cable and charger. I took the Prime out of the box, booted it, and they fixed nothing on the tablet at all. Still poor WIFI, still no GPS and the screen still was bleeding.
I immediately called Asus, they apologized, and sent me a shipping label again. I shipped the tablet out the next morning. The tablet was received and at their repair facility with the status "Waiting on internal advise." That was fine and dandy, until two weeks later it was still at that status. I called them and they told me they escalated my repair, and I would be contacted soon.
A week passed and no one contacted me. I called again, they told me the same thing. So, yesterday I called and threw a fit to both Asus and Best Buy, and Asus had no clue what was going on, and Best Buy told me to get my unrepaired tablet sent back to me and they would handle it. I called Asus once more, and they told me someone tried to contact me and to check my email. I checked my email, and I received this from their corporate office:
Dear Valued Customer,
We have your ASUS TF201 in repair process. We apologize for the delay in service and the inconvenience this may have caused you. Due to non-availability of the replacement parts or units up to this time, we would like to offer you an option to buy back the unit for the full price based on the purchase invoice. If you accept this refund please provide a copy of the invoice in PDF or JPG format and attach to this email. This will also require the return of all accessories to the address provided below. Once these are received we will process and mail a check to you. Thank you for your patience and understanding.
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I replied that I bought a third party warranty (SquareTrade) and a docking station, both of which were useless at this point, and asked if I would be receiving a refund on those too. An hour later, I received a reply with them saying that I will be refunded for the tablet, the dock, the warranty and any other accessories that were bought for the tablet. I emailed them my proof of purchase about an hour ago, and am waiting for my check.
Needless to say, I won. I absolutely despise Asus now. I have one of their desktops, I love it, and one of their OG Transformers which I've never had a problem with. From now on, I'm staying away from Asus products.
Does anyone have an recommendations as to what tablet should be my next purchase? I want something comparable to the Prime, but I'm staying away from Asus at all costs. I'm in no rush to purchase another tablet, so if anyone knows of anything coming out that would be equal or better, let me know please.
cool story bro
B-RiZzY said:
So, Asus and I have been going back and forth since December 26th. It started when the charging cable that I received was defective. I simply called them and asked for a replacement, and the troubles started there. It started by them wanting me to pay to send them the cable, because "my warranty only covers one way shipping." That's simply ridiculous, as the product was defective out of the box. I went back and forth with them about that for weeks.
After those two weeks or so (with my charging cable still not replaced), I realized that my Prime had extremely poor wifi and GPS performance, as many others have complained, and my screen was bleeding in two places. Once again, I called Asus and they started to give in and decided to give me a shipping label for my charging cable. I then brought up the poor WIFI, GPS and screen problems, so they told me to send the whole unit in for service.
I sent my Prime in and they had it for two weeks. After those two weeks, it was shipped and I was happy. When I received the Prime again, I noticed a brand new charging cable and charger. I took the Prime out of the box, booted it, and they fixed nothing on the tablet at all. Still poor WIFI, still no GPS and the screen still was bleeding.
I immediately called Asus, they apologized, and sent me a shipping label again. I shipped the tablet out the next morning. The tablet was received and at their repair facility with the status "Waiting on internal advise." That was fine and dandy, until two weeks later it was still at that status. I called them and they told me they escalated my repair, and I would be contacted soon.
A week passed and no one contacted me. I called again, they told me the same thing. So, yesterday I called and threw a fit to both Asus and Best Buy, and Asus had no clue what was going on, and Best Buy told me to get my unrepaired tablet sent back to me and they would handle it. I called Asus once more, and they told me someone tried to contact me and to check my email. I checked my email, and I received this from their corporate office:
I replied that I bought a third party warranty (SquareTrade) and a docking station, both of which were useless at this point, and asked if I would be receiving a refund on those too. An hour later, I received a reply with them saying that I will be refunded for the tablet, the dock, the warranty and any other accessories that were bought for the tablet. I emailed them my proof of purchase about an hour ago, and am waiting for my check.
Needless to say, I won. I absolutely despise Asus now. I have one of their desktops, I love it, and one of their OG Transformers which I've never had a problem with. From now on, I'm staying away from Asus products.
Does anyone have an recommendations as to what tablet should be my next purchase? I want something comparable to the Prime, but I'm staying away from Asus at all costs. I'm in no rush to purchase another tablet, so if anyone knows of anything coming out that would be equal or better, let me know please.
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I won to but I won better I got 2 free chargers and a free ROG gaming mouse
Sent from my PG86100 using Tapatalk
B-RiZzY said:
Needless to say, I won. I absolutely despise Asus now. I have one of their desktops, I love it, and one of their OG Transformers which I've never had a problem with. From now on, I'm staying away from Asus products.
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I think yours is the first case where Asus voluntarily offered to buy a Prime back. It's odd that they didn't offer to send you a new one; they've done that a couple of times. I wonder if some type of buy back program is part of Gary's "big announcment."
Does anyone have an recommendations as to what tablet should be my next purchase? I want something comparable to the Prime.
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The Acer A510's going up for pre-sale in the next couple of days for $449. It's discussed here http://forum.xda-developers.com/showthread.php?t=1522707&page=6
NewEgg also has the G-Tab 16GB and 32GB refurbs on sale for $276/361 and it would be a decent tablet to hold you over until later in the year when there are more next-gen choices available. The G-Tab has a great dev community.
The Amazon pre-order link is up but it doesn't give an ETA...
http://www.amazon.com/exec/obidos/ASIN/B007E8TWKA/ref=nosim/12479-rg2035-00-20?s=merchant
Really bro, I dont see this as "winning"...
The only thing I want them to do is to give me a working product, I wanted a cool working Android Tablet with Tegra3. If I had wanted the money in my wallet, I wouldn't have bought it.
I am so pissed off, I bought it because I was about to travel to Argentina for a few months, I never thought that I would be here sitting right beside the router to have WiFi or renting cars with GPS units because of the crappy internals. And I have no chance of getting a refund here...
I wouldn't say he won, but justice has been served at the least.
Here I am with a defective tablet as far as WiFi/GPS goes and while I could try to get a refund for it, I want a tablet in my possession and for the moment, this is the BEST tablet on the market in my eyes. It's just unfortunate that ASUS isn't living up to the quality as a manufacturer that I've previously known them to be.
So while I'm happy with being the owner of MY tablet, I know that's not going to last given ASUS's upcoming products that will place the Prime in certain obsolescence.
At the very least, other owners who are not happy with their Primes are being given the option to review their purchase.
OP, I'm glad you got your money back, and really appreciate the info
but it's not really winning because of what another commenter said
getting rid of the tablet is not success, getting one that actually works is.
One angle I've been looking at recently, Asus employees have it pretty bad right now. Asus has dumped hastily built hardware in the market, and made their lives much ****tier. That maybe explains the sudden buy back
sent from my 727
BarryH_GEG said:
I think yours is the first case where Asus voluntarily offered to buy a Prime back. It's odd that they didn't offer to send you a new one; they've done that a couple of times. I wonder if some type of buy back program is part of Gary's "big announcment."
The Acer A510's going up for pre-sale in the next couple of days for $449. It's discussed here http://forum.xda-developers.com/showthread.php?t=1522707&page=6
NewEgg also has the G-Tab 16GB and 32GB refurbs on sale for $276/361 and it would be a decent tablet to hold you over until later in the year when there are more next-gen choices available. The G-Tab has a great dev community.
The Amazon pre-order link is up but it doesn't give an ETA...
http://www.amazon.com/exec/obidos/ASIN/B007E8TWKA/ref=nosim/12479-rg2035-00-20?s=merchant
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I figured they haven't offered many people the option of buying back their tablet. I'm happy mine turned out the way it did, honestly. Thank you for the info about the up and coming Acer tablet. I'm just not so sure I'd like an Acer brand product either..
glazzi said:
Really bro, I dont see this as "winning"...
The only thing I want them to do is to give me a working product, I wanted a cool working Android Tablet with Tegra3. If I had wanted the money in my wallet, I wouldn't have bought it.
I am so pissed off, I bought it because I was about to travel to Argentina for a few months, I never thought that I would be here sitting right beside the router to have WiFi or renting cars with GPS units because of the crappy internals. And I have no chance of getting a refund here...
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The only thing I wanted in the end was a functioning quad core (at the minimum) tablet and something that I know would last me a while and be happy with. Sadly, I can't get that from Asus. I classify it as winning simply because I can now wash my hands of Asus and get a newer and better tablet when they come out and hopefully deal with a company who can support their product.
BUYMECAR said:
I wouldn't say he won, but justice has been served at the least.
Here I am with a defective tablet as far as WiFi/GPS goes and while I could try to get a refund for it, I want a tablet in my possession and for the moment, this is the BEST tablet on the market in my eyes. It's just unfortunate that ASUS isn't living up to the quality as a manufacturer that I've previously known them to be.
So while I'm happy with being the owner of MY tablet, I know that's not going to last given ASUS's upcoming products that will place the Prime in certain obsolescence.
At the very least, other owners who are not happy with their Primes are being given the option to review their purchase.
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Honestly, I'm not happy about the fact that I no longer have a tablet. Though, two months without a tablet and a week or so with one, didn't really make me too attached to it. I am in no rush to get another tablet. I'm going to be playing the waiting game until something that impresses me comes out.
wirelessFREAK said:
OP, I'm glad you got your money back, and really appreciate the info
but it's not really winning because of what another commenter said
getting rid of the tablet is not success, getting one that actually works is.
One angle I've been looking at recently, Asus employees have it pretty bad right now. Asus has dumped hastily built hardware in the market, and made their lives much ****tier. That maybe explains the sudden buy back
sent from my 727
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Honestly, I would have settled for a working tablet if I knew it would've lasted me a few years. The fact that Asus has about the worst service I've dealt with, I'm happy to wash my hands with them. I'd say I won in that aspect.
Related
Got my TP yesterday from Best Buy, and unfortunately it had few issues, biggest being that the left side was separating (you could see the glass move and could hear a click when squeezing it....) Needless to say I was not going to keep it, so I figured I will give a local Best Buy a try to see if I can exchange it...
I walked up to the Customer Service desk and explained the problem. They said no problem, just go to the computer area and get another one, and they will do an exchange. Went back there, and asked for a Transformer Prime. Got a blank stare, then was told that they are not out yet. I proceeded to explain that I already have one and I'm just exchanging it. Another blank stare, then I was assured that what I must have is the Transformer. I finally got tired of this and asked one of the reps to go back to Customer Service with me.
Upon looking at the box, he looked up the SKU and not finding it in the system, he told me that there is nothing they can do, since it's not in their system and he has no idea how I was able to order one. I politely explained that I have the packing slip from BB.com, order receipt, emails from BB, etc. I had two other people look at it, try to pull up the SKU, then telling me the same thing. It was time to talk to somebody that might have a slightest clue, so I asked for a manager. To make a long story short, after a 25 minute discussion where I was basically accused of "doing something funny", he called somebody else on the phone, and after a short conversation told me that he will "issue me a refund, but this is just not right."
I stayed calm and got the refund, then politely explained to the guy that I can't believe how they can treat a customer in this manner. I don't remember the last time being treated remotely like this, and I will certainly let the corporate office know. He could obviously care less...
Anyway, just wanted to vent. Best Buy lost a VERY good customer, as after this whole TP fiasco I'm just done with them. It's a shame that such a large retailer has so little clue about customer service and competency...
Well the TP is not currently sold in stores yet, its an online only product. I can see why there were confused, but they should've know that though.
Dang! I hope my luck is better. I have a Grey 64GB with dock on pre-order from B&H. It's amazing how lame and helpless these sales people can be. They are slaves to the Point-Of-Sale terminal with no imagination or obvious access to resources.
The correct response would be to accept what you said as true, apologize and issue the refund since they have no units in the store to give you.
Bye.
Hmm, who would've guessed Paul Christoforo would get a job at Best Buy so quickly.
Ludikhris said:
Hmm, who would've guessed Paul Christoforo would get a job at Best Buy so quickly.
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Well obviously since his tablet was only purchasable on wwebsite as on the internet, they couldn't find it.
Mine comes in tomorrow from Best Buy. I hope I don't have any issues that I have to do go through them. Maybe I'll just contact my ASUS rep straight up if I have a problem.
jyan_osu said:
Well obviously since his tablet was only purchasable on wwebsite as on the internet, they couldn't find it.
Mine comes in tomorrow from Best Buy. I hope I don't have any issues that I have to do go through them. Maybe I'll just contact my ASUS rep straight up if I have a problem.
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True. Or he could have sold them all on ebay for $150 so there were none left.
Asus packaging really sucks(only booklets is well protected), and BB mailed it in plastic envelope..No wonder there are a lot of problems....
Sorry to hear about the lousy experience. After working in retail, I can deffinently tell you not to threaten with "going to corporate". Just as you said they probably aren't going to care.
Much better to tell the manager on site that you want their District/Regional managers name and phone number. Call the number on the spot if it's during normal daytime hours. This will get you much better results.
District/Regional managers are the normal top dog of the store area, and if you can relay your distress to them in your treatment/experience, results will quickly follow. The store themselves aren't scared of a veiled threat to someone they never directly interact with ("corporate"). But get in touch with their direct boss (the region/district), and that'll put some fear in them...
That doesn't surprise me one bit. Best Buy customer service and return policy is one of the worst I've ever seen.
Now that the competitors (Circuit City, Silo) are gone some long gone Best Buy brick and mortars feel that they can do whatever they want. "Like where else are you going to go?"
but part of this blame also needs to be shared by ASUS for half-ass launching of their product. You don't launch a product to minimum stores unless you want your product to flop.
strange ASUS never revealed the amount of Primes they shipped to US for launch. My guess is under 3,000 units at best.
I was in BB last week, doing other shopping and for the heck of it, asked if they had the dock in yet (they didn't). But all of the BB guys were insisting that the TF Prime was not even out yet and that it had been delayed until Jan. I was like "Of course it's out, I have one!!". Lol... :/
Sent from my Galaxy Nexus using xda premium
The Best Buy clerks at the retailer in my area knew that they were out but had no idea of when they would be in, they checked their internet computers and only saw what most online-shoppers saw the "Coming Soon" message.
Can someone explain to me again why BB stopped their TFP online ordering nearly 2-weeks before Christmas and put-up a "Coming Soon" banner? Do they not realize how many customers they lost in what I can only see as a dumb move. I mean even if you didn't have any TFP in-stock, you could have at least kept it set up as a pre-order to collect potential buyers, but leaving it as a Coming Soon did no good for anyone, not even their own brick and mortar retailers who also used BB.com.
the_game_master said:
Can someone explain to me again why BB stopped their TFP online ordering nearly 2-weeks before Christmas and put-up a "Coming Soon" banner? Do they not realize how many customers they lost in what I can only see as a dumb move. I mean even if you didn't have any TFP in-stock, you could have at least kept it set up as a pre-order to collect potential buyers, but leaving it as a Coming Soon did no good for anyone, not even their own brick and mortar retailers who also used BB.com.
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With the ridiculous amount of issues that it turns out they've had with preorders, stopping them was ultimately the right move.
Sent from my Transformer Prime TF201 using xda premium
It is just truly amazing that a retailer the size of Best Buy can have basic issues like this and how unresponsive they are to fix those issues. I think the mentality here is - it is not effecting enough people, so let's just not talk about it.
Not sure why I keep reading about people RMAing their Primes for any of the MANY problems some of them have but the only thing people should be doing is returning them to the store they bought it from for a refund or exchange point blank bottom line.
1. It's Asus fault not yours the Primes had no quality control you deserve a brand new perfectly working unit that you paid $500 for
2. Why would YOU pay shipping knowing this? Come on people stand up for yourselves and don't be pushed around by this scrub company that has been making ridiculous excuses to customers calling in for support.
3. Asus does not even know how to fix many of the problems still so what do you expect them to do when you send them your Prime? so far I have been tracking those that RMA nearly a month ago and they STILL do not have theirs back and have been told they will have to wait another 20+ days because they don't have the parts to fix them.
P.S
If you are one of the poor souls waiting around for a serial # or ICS lockup fix shame on you for wasting your time Gary is just a messenger and does not have any answers and the way Asus is going with this whole launch I do not expect it to get any better anytime soon and you don't want to miss your chance to return your Prime,
the biggest reason people RMA'd their primes initially is most likely due to supply issues, many stores don't have a replacement device available for exchange, and if it's returned, there's no clear date on when one would get a replacement.
i replaced mine at gamestop but it took a couple weeks to get it all done.
i do agree that with obvious QC issues, asus should offer to pay for shipping both ways, since it's not easy for someone to get a replacement via their retailer.
adiliyo said:
the biggest reason people RMA'd their primes initially is most likely due to supply issues, many stores don't have a replacement device available for exchange, and if it's returned, there's no clear date on when one would get a replacement.
i replaced mine at gamestop but it took a couple weeks to get it all done.
i do agree that with obvious QC issues, asus should offer to pay for shipping both ways, since it's not easy for someone to get a replacement via their retailer.
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I agree with this totally, I went the RMA way and return window is gone. Luckily thru a series of unfortunate events my was replaced early with a new model and only took 3 weeks to do it.
PrimeTimeBro said:
Not sure why I keep reading about people RMAing their Primes for any of the MANY problems some of them have but the only thing people should be doing is returning them to the store they bought it from for a refund or exchange point blank bottom line.
1. It's Asus fault not yours the Primes had no quality control you deserve a brand new perfectly working unit that you paid $500 for
2. Why would YOU pay shipping knowing this? Come on people stand up for yourselves and don't be pushed around by this scrub company that has been making ridiculous excuses to customers calling in for support.
3. Asus does not even know how to fix many of the problems still so what do you expect them to do when you send them your Prime? so far I have been tracking those that RMA nearly a month ago and they STILL do not have theirs back and have been told they will have to wait another 20+ days because they don't have the parts to fix them.
P.S
If you are one of the poor souls waiting around for a serial # or ICS lockup fix shame on you for wasting your time Gary is just a messenger and does not have any answers and the way Asus is going with this whole launch I do not expect it to get any better anytime soon and you don't want to miss your chance to return your Prime,
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Good point. However, you're contradicting yourself here imo.
Amazon just got more (64GB, grey) in stock this morning. I called right away to exchange mine (dead GPS) and I'll have one from their latest batch tomorrow. Keeping my fingers crossed for a good one!
Why RMA? Because sometimes it's better to fix one problem than risk getting two from a new one.
Plus everyone's RMA has not been a bad experience. Some received their prime pretty fast also. I'd say only do an RMA if it truly warrants one. Not sending it in for some simple reason like my browser is running slow..lmao
Well, got my Prime back yesterday. I sent it in two weeks prior due to the screen seperating from the back along the top edge. Needless to say, after seeing some of the threads around here, I was not exactly expecting the best. However, I did the RMA and got ASUS to pay for the shipping and I just paid for the box...and, within two weeks, the Prime arrived back, fixed, no creaks, no light bleed other than the tiny bit down by the home and menu icons that was always there, and in fine working order. The wifi even "seems" a little stronger. I haven't done any scientific tests but it works better and faster downstairs than it did before. So, I am pretty pleased that the issue is resolved.
I'm still a bit leary of the tablet since it started coming apart on it's own, and time will tell, but I can at least say the RMA experience went about as well as it could have.
Wow thats the quickest turn around I've seen from Asus. But I guess your issue was regarding the bezel and did not require any engineering tests. Some of the top tabs were probably broken causing the bezel to separate from the purple back. They probably just put a new bezel and sent it right out.
cyberhound said:
However, I did the RMA and got ASUS to pay for the shipping and I just paid for the box...
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did you have to do or say anything special to get them to pay for shipping?
also did you send yours to texas or a different location?
jaypm said:
did you have to do or say anything special to get them to pay for shipping?
also did you send yours to texas or a different location?
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Went to Texas. As for the shipping...during the conversation with the CS rep, I likened paying for shipping on the 25 day old tablet which was under warranty to my buying a new car, having it break on the side of the road in the first year due a major mechanical issue and then having to pay for towing. Yes, someone has to pay to get the car to the dealership (and that may be me up front), but if the problem is a warranty problem, then I would expect to be reimbursed. So, asked that if I paid to get the tablet to Texas, would I be reimbursed if the tablet had a warrantable defect. I was told no, but then the CS rep offered to have shipping paid for if I covered the boxing. I took the deal.
I had a really positive RMA experience as well. Like some other members here, I was contacted by ASUS_USA via pm and was told to return the tablet for RMA but when they found out that I already have an outstanding RMA (called in couple days earlier) they offered to send in a replacement instead of fixing mine. I gladly accepted the offer.
Asus covered both way overnight shipping via Fedex and I received my shiny new TP within 10 days.
P.S. I sent mine to Asus US HQ i.e. California.
That's just not right. I've been waiting 3 Weeks and they still haven't done anything, I've started calling every other day. And I paid to ship it. Needless to say i'm very jealous...
Sent from my DROID RAZR using XDA App
My RMA has been sitting since 02/01/12 in WB5 waiting status for wifi and gps issues.
I am not sure if Asus has changed their RMA mailing policy or that I just got lucky but a few days ago I also had to create an RMA. After the CSR and I came to the conclusion that my unit was indeed defective he immediately created a prepaid shipping label to Texas and emailed me both the RMA and Fedex label. At no time did I have to haggle for a prepaid shipping label. He just automatically did it without asking.
I was courteous and friendly the whole hour while on the phone with him so maybe that helped?
For those who are curious as to why I had to RMA, I believe a cable for my primes display popped out of its socket. Consequently the unit still ran as usual but I was unable to see images unless I plugged my tablet to a monitor via hdmi. I was hesitant to open up my prime in fear of scratching the unit and sadly my return window with Newegg passed just 2 days prior, so my only option was to RMA.
Hope that helps others looking to RMA.
I'm having a horrible time so far with mine. I sent it in because 1) the power adapter wasn't charging after being plugged in and 2) the plastic piece inside the power (dock) port broke off when I was trying to plug it in.
It took 3 days after I sent it in for status to change to WF4 (customer induced damage). I called the phone number, and they told me to wait for an email about it. Two days later, I get the email. I reply to protest, and get a prompt response From Megan Nesmith saying that they were going to check with the technician. That was a week ago, and I haven't heard anything back even when I've emailed asking for an update twice.
I called the phone number again, and they couldn't tell me anything. Theoretically, my case has been "escalated" and they'll be contacting me soon, but who knows how long that will take.
So at this point, I have no idea what's going on with it. I'm just hoping they don't ship it back to me like they threatened to in the original email about it (if I didn't pay by 2/14).
What town in Texas are you sending to?
jbarboni said:
That's just not right. I've been waiting 3 Weeks and they still haven't done anything, I've started calling every other day. And I paid to ship it. Needless to say i'm very jealous...
Sent from my DROID RAZR using XDA App
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same here 3 weeks and no status change
hogwilson said:
What town in Texas are you sending to?
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The service senter in Grapevine, TX. Admittedly I am very nervious from all the horror stories that I have looked over. However, so far all is well.
I had the same problem and sent mine in, i should be getting it back tomorrow also just about a two week turn around in terms of repairs. I just had a quick question, mine was only in repair for about one day according to there tracking thing. Is that normal for this type of repair. I know ill have it tomorrow but i'm just curious if this is a simpler fix then i realized. Either way it will be great to finally have it back and hopefully in perfect working order.
Noev said:
I had the same problem and sent mine in, i should be getting it back tomorrow also just about a two week turn around in terms of repairs. I just had a quick question, mine was only in repair for about one day according to there tracking thing. Is that normal for this type of repair. I know ill have it tomorrow but i'm just curious if this is a simpler fix then i realized. Either way it will be great to finally have it back and hopefully in perfect working order.
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mine was in house for two days before it got opened, but only a day in repair status, and then shipped.
Sent mine out on the 24th of January, in repair status on the 27th. No status change on february 14th, called ASUS and case got escalated, to find out what was the hold up. Got email that very night with a fedex tracking number, says will be delivered on the 16th. Keeping fingers crossed everything is working right.
By the way problem was WIFI/BT drop issue. When I called tech support the first time, they talked me through a hard reset, which did not fix problem, then received a call later that day, rep immediately setup rma and sent me shipping info which ASUS paid for. All I had to do was provide the shipping box.
Very happy with customer sevice, hopefully will be happy with tablet too.
Bought my first Prime from Gamestop in January, returned mostly because of light bleed, but also WiFi/GPS was horrible. Bought second Prime beginning of February, but it has WiFi/BT issues, so I'm going to return it also.
I've read so many positive reviews that I'm hoping my next Prime will be great, and looking forward to exchanging it... not just a refund.
BUT I CANNOT FIND PRIMES ANYWHERE LOCALLY!!
Given the fact that the Primes have an awesome less then 1% failure rate, why are they not on the shelves at retailers? Why are the retailers not sure when, or even if, they will get more stock?
Thanks in advance for your answer.
acidus. said:
Bought my first Prime from Gamestop in January, returned mostly because of light bleed, but also WiFi/GPS was horrible. Bought second Prime beginning of February, but it has WiFi/BT issues, so I'm going to return it also.
I've read so many positive reviews that I'm hoping my next Prime will be great, and looking forward to exchanging it... not just a refund.
BUT I CANNOT FIND PRIMES ANYWHERE LOCALLY!!
Given the fact that the Primes have an awesome less then 1% failure rate, why are they not on the shelves at retailers? Why are the retailers not sure when, or even if, they will get more stock?
Thanks in advance for your answer.
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I'm not Gary, but I sure am interested to know.
Best Buy couldn't even order me one. I was able to order mine from Tiger though and it should arrive tomorrow after being on backorder for a week.
Sent from my Incredible 2 using XDA App
if you want a prime go to nowinstock.net and resister and get notified when its in stock somewhere online
far and away the easiest way
Thanks knives. I thought that site was only for online vendors, who are moving whatever inventory that managed to get their way through the supply chain.
I had no idea that site provided local retail availability!!!
It is an interesting question though... Where are the primes? It seems as though availability is getting worse, not better. Has Asus decided the beta period is over, and is now switching to produce production models?
No joke... I sent mine back to Amazon after soft bricking, for a new replacement... ****, 64GB Primes are 4 -6 weeks out.
I hope they are doing some big time quality control improvement, and the new ones, when they do come out will be problem free.
Norway gave up...
krifos said:
The biggest online retailer in Norway has removed the TF201 from stock, only 2 weeks after release.
http://www.komplett.no/k/ki.aspx?sku=652778&cks=ASS&assoc=D17C9206-4ABF-4D73-94BE-9D52E5984D4D
They claim it is because that they don't know when they get more in stock so they don't want to fill in more orders.
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acidus. said:
Thanks knives. I thought that site was only for online vendors, who are moving whatever inventory that managed to get their way through the supply chain.
I had no idea that site provided local retail availability!!!
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no idea why anyone would want to buy it locally, unless you like wasting time and money. no tax with amazon and the easiest return system ever.
i order with amazon prime and get it the next day for 3.99...truly amazing service
If you go to Staples website and search for Asus transformer prime, you won't get results. The only way to find the tablet is to use google and search for staples asus transformer prime. I think that Staples is gearing up to stop selling the device completely.
Couple that with my 2 local staples returning all of their stock to the warehouse and I'm starting to think that asus is going to slowly stop selling the prime. Would make sense with all of the issues it has.
It makes business sense to stop selling the device and get out the new units with "improved wireless" ASAP so they can stop eating all the costs of having to deal with their mistake on the TF201.
knives of ice said:
no idea why anyone would want to buy it locally, unless you like wasting time and money. no tax with amazon and the easiest return system ever.
i order with amazon prime and get it the next day for 3.99...truly amazing service
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Seems I was a bit premature giving thanks to Knives. (By the way, I'm an Amazon Prime member)
NowInStock.net only shows online retailers. Given enough margin, online retailers will sell anything.
What is strange is every local retailer that carried the Prime is now telling me the same story:
They've heard of problems with the Prime
They've had a lot of returns of the Prime
They have no estimate of when, or if, they will get new stock
Not just one, but all of them: BestBuy, HHGRegg, GameStop and even Staples!
Since Gary has confirmed the Prime has less than 1% failure rate, which is AWESOME, it just seems strange that no local retailers are expecting new stock. If these things are flying off the shelves, why don't any retailers have them or at least an ETA?
The TFP is exactly what I want. For me, higher resolution "2048xwhatever" is just too small on a 10" display, plus it will be slower.
Even Apple products are not this constrained after two months, where people camp out and wait for them.
Its been two months, and retailers are saying due to problems we're not sure when we'll get more?
Ofcourse, there is always the extermely remote possibility that Gary is not telling us the truth. That retailers have suffered from such a high return rate, they have decided not to carry that SKU anymore.
Which I'm sure is not the case. I'm sure Gary will post here tomorrow and clear things up.
Swiftks said:
No joke... I sent mine back to Amazon after soft bricking, for a new replacement... ****, 64GB Primes are 4 -6 weeks out.
I hope they are doing some big time quality control improvement, and the new ones, when they do come out will be problem free.
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@Swift, howdy , I see your located in C-Stat. I actually called the BB here in C-Stat today to see if there were any Primes available after returning my 2nd one last weekend. The rep told me they could have 2 avail by tomorrow and to call in the morning. Just a heads up if your looking bro.
Also guys, I called the BB in my hometown and on 2 different occasions they told me they were waiting on the "new batch" of primes b/c of all the problems they have been having with them. No info as to when this "new batch" is hitting stores though.
xIC-MACIx said:
@Swift, howdy , I see your located in C-Stat. I actually called the BB here in C-Stat today to see if there were any Primes available after returning my 2nd one last weekend. The rep told me they could have 2 avail by tomorrow and to call in the morning. Just a heads up if your looking bro.
Also guys, I called the BB in my hometown and on 2 different occasions they told me they were waiting on the "new batch" of primes b/c of all the problems they have been having with them. No info as to when this "new batch" is hitting stores though.
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HOWDY!
Thanks, but I'm replacing my 64GB Grey, which as far as I know BB doesn't carry. Besides, I'm getting a full replacement from Amazon... whenever they get some again.
With the law suit happening (and probably winning), it'd be smart for Asus not to ship any new primes.
maretus said:
If you go to Staples website and search for Asus transformer prime, you won't get results. The only way to find the tablet is to use google and search for staples asus transformer prime. I think that Staples is gearing up to stop selling the device completely.
Couple that with my 2 local staples returning all of their stock to the warehouse and I'm starting to think that asus is going to slowly stop selling the prime. Would make sense with all of the issues it has.
It makes business sense to stop selling the device and get out the new units with "improved wireless" ASAP so they can stop eating all the costs of having to deal with their mistake on the TF201.
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BINGO! Exactly what i did. I was like WTH cant i find it on their site. Light bulb went off & i used google & it came up. Did a store check and what do you know..... 2 stores locally just got a stock. I grabbed my jacket, & GF and ran! LOL. Actually the guy held it for me.
Oh also when i returned my original to BB the lady said they were not selling them anymore because of the high return rate.
knives of ice said:
no idea why anyone would want to buy it locally, unless you like wasting time and money. no tax with amazon and the easiest return system ever.
i order with amazon prime and get it the next day for 3.99...truly amazing service
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I'm an Amazon Prime member too.
I guess you missed the seperate paragraph, which was in ALL CAPS, that said:
"BUT I CANNOT FIND PRIMES ANYWHERE LOCALLY!!"
Some people don't mind spending a little extra money and time, to buy something locally. But since you have no idea why that would happen, its not valid. Guessing you have no use for GPS or BT also.
Vcolassi said:
BINGO! Exactly what i did. I was like WTH cant i find it on their site. Light bulb went off & i used google & it came up. Did a store check and what do you know..... 2 stores locally just got a stock. I grabbed my jacket, & GF and ran! LOL. Actually the guy held it for me.
Oh also when i returned my original to BB the lady said they were not selling them anymore because of the high return rate.
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I Googled Staples and TF201 and found it on their site. Checked local availability a couple days ago, and there were a couple stores with stock. Returning my Prime tomorrow. Re-checked Staples, no local availability. Plus if you check their main site, they don't even acknowledge TF201 as an item.
Must be because its so poplular, they don't want to sell it.
We can't help but feel that we're being lied to by Asus. These things are f'd up and being sent back as fast as they can ship them. Very disappointed in Asus for this massive f'up. 1% failure rate my a$$. I was totally ready to accept a unit w non functioning GPS (as I won't use it), but screen bleed out the a$$! no. And still a locked bootloader!
NastroGlide said:
We can't help but feel that we're being lied to by Asus. These things are f'd up and being sent back as fast as they can ship them. Very disappointed in Asus for this massive f'up. 1% failure rate my a$$. I was totally ready to accept a unit w non functioning GPS (as I won't use it), but screen bleed out the a$$! no. And still a locked bootloader!
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I know how you feel (except I would use the GPS). But I'm sure local retailers are wrong, and a boat-load of fully functional TFP's are on their way to retailers.
I bet the retailers got caught up in reading XDA posts and didn't pay attention to their actual return rates, which are less than 1%, like Gary said.
Seriously looking forward to Gary's reply. I know he has a couple PM's, but with less than 1% defects, spending 30 seconds addressing this thread will clear things up for a lot of existing and potential customers.
NCIX in Canada shows >53 in stock of 32 and 64 gb versions. I bought one there last month and it was such a hassle returning. I had to demonstrate all issues to the service guy and he was very reluctant to take it back until he got the ok from ASUS. I won't be buying my next tablet from them. Their return policy is horrible.
I am awaiting confirmation on this forum that a new batch is on its way.
West coast.
Based on the "Not a Best Buy Prime" thread, I called Amazon about my Prime (purchased Feb 2012) and complained that it had gotten steadily worse and that Asus wasn't helping any. I demanded a new unit.
They found that Prime was out of stock and they had no timeline for return of stock. So I asked them to refund, and they agreed. Its not even going to be store credit! I just got the return labels emailed to me, and I'll soon get back my 650$!
I'm one thoroughly satisfied Amazon customer who'll gladly say goodbye to Asus!
ir87 said:
I'm one thoroughly satisfied Amazon customer who'll gladly say goodbye to Asus!
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Considering all the Prime issues. Asus should have just put out their own Trade Up program. I don't think many people would have had an issue trading in their Prime + some $ for a TF300 or TF700.
Great if true, between BB and Amazon....this product should have a 80+% return rate.
Thanks ir87 for the tip-off. I was just able to get a return/refund granted for my January Amazon order as well. However, this was not a standard procedure. For what its worth, here are the specifics of my experience:
First, I am a Prime member. I think that grants you some leeway. This was a 20-minute conversation with them. The call had to be transferred a couple times and supervisor approval was required to "bend the rules". All I did was explain all the problems that I have had, that I had already returned one TF201 within 30 days and that after the second one I tried resolving the issues with the manufacturer and that they stalled and gave me solutions that were worse than before (firmware updates and the GPS dongle). I told them that the manufacturer was unwilling or unable to fix the problems and that I was simply tired of dealing with them, and that I hoped to get a refund and never deal with Asus again. I remained friendly, and courteous throughout the call, never made demands, and was grateful for anything they could do for me. I did not tell any white lies like many in the Best Buy thread have done, and simply told it how it was. I do not believe that Amazon will continue to grant refunds for these once they see a pattern, but it never hurts to ask! Amazon ultimately wants their customers to be happy.
I am still looking at options, but I will probably replace my TF201 with a Samsung Note 10.1 combined with a Bluetooth keyboard. My Nexus S phone is made by Samsung, and I believe that they make a reliable well-thought-out product. I will never give money to Asus again, no matter what, and I will be steering clear of this Tegra chipset crap as well.
ebuyer
Ebuyer told me
1. Call Asus on 0870 1208340 with your date of purchase and the serial number of the product.
2. Explain the problem and tell them you need a fault log number for Ebuyer.com, they will ask you to do a few tests depending on the product. In most cases Asus will solve the problem directly with you and/or send out any replacement parts that are needed.
3. If Asus are unable to do this for you they will then provide you with a fault log number.
4. Please forward this onto our email address [email protected] with your RMA request number in the subject line (e.g. subject: 0781234).
5. We will then authorise your return and you will be sent the necessary emails needed to book a courier to come and collect the faulty item from you, once we receive this back we will turnaround your request within 3 - 5 working days.
However as I am over 6 months - I would not get a FULL refund by prorata (about -£50)
Wish there an easy option - such as a trade up program -as it is not a nice feeling with everyone returning theirs... or the impression at least!
cmccracken said:
Thanks ir87 for the tip-off. I was just able to get a return/refund granted for my January Amazon order as well. However, this was not a standard procedure. For what its worth, here are the specifics of my experience:
First, I am a Prime member. I think that grants you some leeway. This was a 20-minute conversation with them. The call had to be transferred a couple times and supervisor approval was required to "bend the rules". All I did was explain all the problems that I have had, that I had already returned one TF201 within 30 days and that after the second one I tried resolving the issues with the manufacturer and that they stalled and gave me solutions that were worse than before (firmware updates and the GPS dongle). I told them that the manufacturer was unwilling or unable to fix the problems and that I was simply tired of dealing with them, and that I hoped to get a refund and never deal with Asus again. I remained friendly, and courteous throughout the call, never made demands, and was grateful for anything they could do for me. I did not tell any white lies like many in the Best Buy thread have done, and simply told it how it was. I do not believe that Amazon will continue to grant refunds for these once they see a pattern, but it never hurts to ask! Amazon ultimately wants their customers to be happy.
I am still looking at options, but I will probably replace my TF201 with a Samsung Note 10.1 combined with a Bluetooth keyboard. My Nexus S phone is made by Samsung, and I believe that they make a reliable well-thought-out product. I will never give money to Asus again, no matter what, and I will be steering clear of this Tegra chipset crap as well.
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Several points here match my experience. I'm a Prime account holder too (Amazon Prime, that is), and I use it pretty heavily. As such, I usually have purchases worth about 30$ with them every month.
Second, I also remained courteous and friendly. I straightaway acknowledged that I knew this was well past the return window. I made that point that the device had become worse since that 1 month period, especially with new updates. I was asked if Asus was not willing to help. I told them that several users online could back up my claim that many issues remained unresolved even after RMA.
I also started the conversation with making a request for a replacement, not a refund. Before they found out that they were out of stock, replacement with a new Prime was what I was offered. If they do get it back on stock, I think they might just replace, instead of refunding. This is worth keeping in mind.
I was never transferred to a new person, but they did discuss this with a supervisor. At no point was I asked for specific problems that I had (which indicated to me that they were aware of these issues), and at no point was I asked to justify or argue for my request. The entire process was smooth, which strengthens my opinion that Amazon is aware of these issues with the Prime.
I'm also happy that this happened at this time. The tablet market is exploding, and a huge number of options are becoming available.
I can confirm I also got them to give me a full refund, I am ordering the 700. I got transfered to an Indian woman who refused, I then asked for her to transfer me to a supervisor in the US, she did. I explained I contacted Asus and that there wasnt any fixes for my issues that it was hardware related and the only reason I kept the tablet was Asus promised to fix, which they can't. He said there are exceptions to the rules, hes send me the return label now. Printing label now!
Edit:My prime was from May and I am not a Amazon prime member, I made it a point that Asus can't fix the issue with the Prime even after contacting them, there is no fix, period.
Woohoo! Finally get to say goodbye to this POS! Amazon just approved my full refund! Hopefully it doesn't take long to process. Not really sure if I want to buy another ASUS product but the Infinity is tempting. I have been reading bad reviews on the Note 10.1.
Purchased December 2011
Sent from my Transformer Prime TF201 using XDA Premium HD app
SFG said:
Woohoo! Finally get to say goodbye to this POS! Amazon just approved my full refund! Hopefully it doesn't take long to process. Not really sure if I want to buy another ASUS product but the Infinity is tempting. I have been reading bad reviews on the Note 10.1.
Sent from my Transformer Prime TF201 using XDA Premium HD app
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Did you say Asus can't fix it, thats its a hardware issue not software and then they said ok? I just don't trust Samsung and their ypdates, the abandon their products pretty quickly.
PS. My infinity will be here tomorrow, I ordered overnight shipping and they deliver on Saturdays here.
Ready2Mosh said:
Did you say Asus can't fix it, thats its a hardware issue not software and then they said ok? I just don't trust Samsung and their ypdates, the abandon their products pretty quickly.
PS. My infinity will be here tomorrow, I ordered overnight shipping and they deliver on Saturdays here.
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I really didn't say too much other than Asus support never provided. They initially offered me a 50% discount and I told them that was unacceptable. When I asked for a supervisor, they put me on hold for a few minutes and then came back and said it was authorized for a full refund.
Only reason I am a considering a tf700 is the dock and resolution. The Note just seems to gimmicky. Is there another comparable tablet not made by asus?
Sent from my Transformer Prime TF201 using XDA Premium HD app
Has anyone of you unlocked their prime?
Sent from my HTC Desire Z using XDA Premium HD app
demster said:
Has anyone of you unlocked their prime?
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My Prime was rooted but not unlocked. I unrooted it and did a factory reset before shipping it back to Amazon.
Anyone done this on an unlocked Prime from the UK Amazon?
Sent from my Transformer Prime TF201 using XDA Premium HD app
Well it looks like my infinity is a dud right out of the box. It boots to nvidia logo then shuts off. I'm hoping it just needs to charge for a little bit. @&*()(*#&#)(@_)(@*[email protected]*@_)*@&#&$$
Looks like it just needed to get some juice, but it does have some light bleed, I will continue to post as I use it
Edit: Update on my Infinity. Looks like Amazon has pulled them because of the quality of the item. Mine has a problem where it doesnt seem like the screen is seated properly on the bottom left hand side. I don't have to use any force to make it move in and out about an 1/8of an inch. It's right next to the micro hdmi, headphone and speaker hole, it's like it's hollow there or something.
They know about the issue and thats why its pulled.
Just wondering, for those who were successful in trading it in, did you guys call or did online chatting with their rep? Does it matter?
daniel60104 said:
Just wondering, for those who were successful in trading it in, did you guys call or did online chatting with their rep? Does it matter?
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I had them call me feature, first person was in the US, she transfered me out of country and the Indian lady refused, I then asked to be transfered to a US supervisor who listened, made an exception to the rule and here I am with an Infinity that the screen moves on, and now Amazon has pulled their whole inventory because of customer complaints. They stated it could be up to 2 weeks before the issue is resolved, and if they can't get it resolved it will be removed from their inventory.
Ready2Mosh said:
I had them call me feature, first person was in the US, she transfered me out of country and the Indian lady refused, I then asked to be transfered to a US supervisor who listened, made an exception to the rule and here I am with an Infinity that the screen moves on, and now Amazon has pulled their whole inventory because of customer complaints. They stated it could be up to 2 weeks before the issue is resolved, and if they can't get it resolved it will be removed from their inventory.
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Update: Just called them and Amazon rep said that an exchange is impossible and a refund will be given once I return the product. Quite speedy, didn't have to get transferred or anything!
I just told them about the weak WiFi/no GPS issues (and how ASUS did not solve anything) and immediately the refund is approved. The reps apparently are told to just process the refund for us as the rep pretty much implied it.
I did it for mine and my friend yesterday over Amazon chat. Told them about the manufacturing defects and asked if I could get it exchanged, they said they could not exchange it but they could refund me if I return it. Both our primes were purchased from the warehouse back in March.
daniel60104 said:
Just wondering, for those who were successful in trading it in, did you guys call or did online chatting with their rep? Does it matter?
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I called
Sent from my SPH-D710 using xda premium
3 weeks ago I got them to give me a full refund for my prime purchased back in march. They made an exception as well. After receiving it they charged a 20% restocking fee. I called them back up and they refunded the rest no problem. Good luck to anyone else who tries.