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It is $6.99/month through vzw right?
What is the deductible? What does/doesn't it cover?
Has anyone ever used squaretrade? Its 99.99 for two years of Premium Smartphone Coverage (up to $600.00) Accidental damage claims = $50 deductible.
http://www.squaretrade.com/pages/cellphone-landing3
Any other options out there?
i got it, it is a 100 dollar dectuable for 2 replacements(maybe 2 in a 1 yr timespan)
I think it is worth it so you dont have to shell out 600 dollars for it if you break it
Nope. I do not get insurance. I am on a 1 year contract... no sense in paying the extra $7 per month and a $100 deductible. Pass.
Squaretrade is great. Definitely recommended. Just remember they don't cover loss or theft.
I have used insurance at least twice. I always get it. I have Square trade on my laptop but it takes a few days to get a new phone.
I have never used verizon. The price is 5.00 per month for the insurance and 1.99 for the extended warranty. The deductible is a little bit more than square trade but I know for a fact that assurion will overnight you a new phone ASAP.
Assurion does protect you from loss and theft!
I always buy insurance on my phones through Verizon. It covers almost everything including loss and theft. They don't ask too many questions when submitting a claim. A new phone is shipped next day air.
Sent from my ADR6400L using XDA Premium App
That is true, I forgot this is for a phone where it's mission critical to get a replacement.
Generally it's great if you can live without it for a few days.
Verizon insurance problems:
1. If the water sensor is triggered they wont cover your phone,(aka you enter a moist environment(shower rainstorm ect) and it doesnt break your phone, but your phone dies later for something else and your still not covered)
2. If you Ever have dropped your phone, then they refuse to cover it.
basically your giving them 5-7 a month to be covered against software issues imo.
I'm using best buy coverage, $10 a month anything happens to my phone and i can bring it in for a new one. only thing not covered is theft.
Do Verizon/assurion or squaretrade give you a new phone or refurbished? I had problems with Sprint and their constantly changing policies with my evo. I was sent a refurbished replacement for $35 which was very poor quality, the evo was known for screen separation issues, hairline cracks on the edge of the phone, etc. Sprint sometimes makes people take their phone to a store and wait hours, tried to tell me it was water damaged from 'probably humidity from my pocket' and it was generally unpleasant getting anything repaired or replaced. How does it work for various claims, repairs, etc
Sent from my ADR6400L using XDA App
Silvus said:
Verizon insurance problems:
1. If the water sensor is triggered they wont cover your phone,(aka you enter a moist environment(shower rainstorm ect) and it doesnt break your phone, but your phone dies later for something else and your still not covered)
2. If you Ever have dropped your phone, then they refuse to cover it.
basically your giving them 5-7 a month to be covered against software issues imo.
I'm using best buy coverage, $10 a month anything happens to my phone and i can bring it in for a new one. only thing not covered is theft.
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They cover lost or stolen so why would they care of it was liquid damaged or dropped? I think you may be mixing up insurance and the extended warranty.
Sent from my ADR6400L using XDA App
I have gotten both new and refurbished phones from Asurion. I had one problem with the refurbished, and they sent me back another new one the next day free of charge. If you spend the money to get a thunderbolt, you might as well dish out that 6.99 a month for insurance. They protect against everything and charge a $50 deductible. Well worth it imo as I have used them 3 times with my old Moto Droid. Lol.
As a Verizon Wireless employee I'd like to cover this topic, as there are some COMPLETELY wrong bits of information, particularly the water part.
Insurance is through Asurion, they do the replacements. Standard Wireless Phone Protection (WPP) is now $5.18 per month and covers lost, stolen, or damaged (in any way) phones.
Phones come with a one year warranty which covers manufacturer defects. If your device is having issues like buttons not responding, constant freezing, resets, power issues, glitchy software, etc, we will go through troubleshooting steps to get this fixed. If not, you will get a Certified Like-New Replacement (CLNR). If we don't have any CLNRs available, you will likely get a new phone, or possibly an alternate-like device, these situations are rare and are taken on a case-by-case/phone-by-phone basis.
You can extend the warranty alone for $1.99 a month. This will cover your phone as long as it stays on your account, and as long as it's a warranty issue, of course.
You can get WPP and extended warranty, called Total Equipment Coverage (TEC) for $6.99 a month, so in this case the extended warranty part only adds on $1.81 a month. This will cover you with anything while it's still on your account.
I cannot comment on the claim limit through Asurion. They have their only policies they go by. From my understanding there is a claim limit within a certain time frame and if you reach it, they'll have to remove your coverage eventually. You'll be notified and of course have the monthly cost removed from your bill.
Deductibles just changed, so don't hold me to this but I believe feature phones (lol) are $45 to replace, and smartphones are $99 to replace. There's no additional cost for shipping, and if you get your claim finished before 12am on any day, you'll have it the next day. They're very fast.
While the deductibles went up $5-10 or so, the monthly cost decreased which I feel is better phone most as you likely won't need to use it, so you're spending less in the long run.
As for insurance on my account, it's only on my parents' lines.
Hell no
10char
Silvus said:
Verizon insurance problems:
1. If the water sensor is triggered they wont cover your phone,(aka you enter a moist environment(shower rainstorm ect) and it doesnt break your phone, but your phone dies later for something else and your still not covered)
2. If you Ever have dropped your phone, then they refuse to cover it.
basically your giving them 5-7 a month to be covered against software issues imo.
I'm using best buy coverage, $10 a month anything happens to my phone and i can bring it in for a new one. only thing not covered is theft.
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Click to collapse
The water thing on the thunderbolt is just on the battery though. Unless there is one hidden away inside or something, you could just get a new battery.
I did get the insurance, though I normally don't. Not sure why I did, but if I ever have any sort of problem, I'll be able to get another phone quickly which is nice.
Silvus said:
Verizon insurance problems:
1. If the water sensor is triggered they wont cover your phone,(aka you enter a moist environment(shower rainstorm ect) and it doesnt break your phone, but your phone dies later for something else and your still not covered)
2. If you Ever have dropped your phone, then they refuse to cover it.
basically your giving them 5-7 a month to be covered against software issues imo.
I'm using best buy coverage, $10 a month anything happens to my phone and i can bring it in for a new one. only thing not covered is theft.
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Click to collapse
Unless they have changed their policies recently I think oh are.wrong. my last phone got replaced after it got put in the washer.
I would highly recommend getting a rider policy from your insurance provider. I have a policy that covers my Canon DSLR my bicycle (don't laugh it is worth more than my car), and my phone. This coverage costs me only a few dollars per month and will not effect my homeowners premiums if I need to use it. It does have a $100 deductible, but it is well worth it. They will replace the phone at full retail cost.
Dan
Picolini said:
As a Verizon Wireless employee I'd like to cover this topic, as there are some COMPLETELY wrong bits of information, particularly the water part.
Insurance is through Asurion, they do the replacements. Standard Wireless Phone Protection (WPP) is now $5.18 per month and covers lost, stolen, or damaged (in any way) phones.
Phones come with a one year warranty which covers manufacturer defects. If your device is having issues like buttons not responding, constant freezing, resets, power issues, glitchy software, etc, we will go through troubleshooting steps to get this fixed. If not, you will get a Certified Like-New Replacement (CLNR). If we don't have any CLNRs available, you will likely get a new phone, or possibly an alternate-like device, these situations are rare and are taken on a case-by-case/phone-by-phone basis.
You can extend the warranty alone for $1.99 a month. This will cover your phone as long as it stays on your account, and as long as it's a warranty issue, of course.
You can get WPP and extended warranty, called Total Equipment Coverage (TEC) for $6.99 a month, so in this case the extended warranty part only adds on $1.81 a month. This will cover you with anything while it's still on your account.
I cannot comment on the claim limit through Asurion. They have their only policies they go by. From my understanding there is a claim limit within a certain time frame and if you reach it, they'll have to remove your coverage eventually. You'll be notified and of course have the monthly cost removed from your bill.
Deductibles just changed, so don't hold me to this but I believe feature phones (lol) are $45 to replace, and smartphones are $99 to replace. There's no additional cost for shipping, and if you get your claim finished before 12am on any day, you'll have it the next day. They're very fast.
While the deductibles went up $5-10 or so, the monthly cost decreased which I feel is better phone most as you likely won't need to use it, so you're spending less in the long run.
As for insurance on my account, it's only on my parents' lines.
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So what is the advantage of getting WPP and the extended warranty?
Would pretty much anything that happens to your phone be covered under WPP?
Will the WPP or Extended Warranty cover activation of the new phone?
I'm of the mind that, if it's gonna break (under warranty), it's gonna break within the first few months, cause that's when you beat the hell out of the phone. So for me, especially, extended warranty is pretty much meh.
The insurance for lost / theft though might be actually worth it. I've never lost a phone... I've never dropped a phone... but if, I broke my phone, I'm sure I could lose it pretty damned fast.
For $125 for the length of my contract (monthly fees), plus the potential to replace my phone twice for total of $200, I think it's worth it. Out of pocket if I needed to replace this phone twice in contract would be $325. This thing retails for what, $600?
I'll be picking up the insurance tomorrow
Please correct me if this is the wrong way to look at this. Usually, I don't pick up insurance or extended warranties.
dan0matic said:
I would highly recommend getting a rider policy from your insurance provider. I have a policy that covers my Canon DSLR my bicycle (don't laugh it is worth more than my car), and my phone. This coverage costs me only a few dollars per month and will not effect my homeowners premiums if I need to use it. It does have a $100 deductible, but it is well worth it. They will replace the phone at full retail cost.
Dan
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Click to collapse
My bike is worth twice what my car is worth as well. I don't like the phone on home owners though, it shows as a claim and can cause a rate increase.
The insurance seems a little pricey but the first time you drop your phone in the toilet, or wash it in your pants (maybe your wife did it) or your dog eats it, or its in your lap and you get out of the car and it smashes into the pavement, destroying your beautiful screen, and you then you go into Verizon for a replacement, and they want 599.99 plus tax to replace it, you will think that the 5.15 per month (thats roughly 120$ over two years, plus a $99 deductible = 219) wasn't such a bad idea after all.
I mean the price of the insurance is what I would pay for one single drink at a bar on Friday night. I can handle that fee once per month for the peace of mind of knowing that if something bad happens to my expensive phone, I can replace it.
I insure all of my electronics that cost $500 or more.
My wife and I will be looking to renew our unlimited contract and we're going with the rezound. Since replacing these phones (as a result of loss or damage) is becoming increasingly expensive, I'm looking to see which vendor has the best insurance package. Can anyone shed some light on what's available? I don't mind spending an extra $50 for the device (for example Best Buy at $300 vs. Amazon at $250) if the insurance will protect us better.
What insurance has the community gone with to minimize replacement expenses in the case of a lost, stolen or broken device? And please don't say "just don't lose or drop your phone."
Thanks!
JTF2007 said:
My wife and I will be looking to renew our unlimited contract and we're going with the rezound. Since replacing these phones (as a result of loss or damage) is becoming increasingly expensive, I'm looking to see which vendor has the best insurance package. Can anyone shed some light on what's available? I don't mind spending an extra $50 for the device (for example Best Buy at $300 vs. Amazon at $250) if the insurance will protect us better.
What insurance has the community gone with to minimize replacement expenses in the case of a lost, stolen or broken device? And please don't say "just don't lose or drop your phone."
Thanks!
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Click to collapse
I just was doing some research about this also since I was not happy with my experience with Asurion. After looking around I found "Securranty" that insures phones also. Doesn't matter to them where you buy the device. They claimed on the call with me they will still warranty an unlocked phone. The price seemed fair and I couldn't find anything bad about the company while digging around which seemed crazy. Couple things that should be noted is they are fairly new so they just started retailing insurance like 2 years ago. Probably why there isn't much feedback on their service. Also they do have deductibles that should be looked at (the size of the deductible depends on the claim). You can find all that info on their website. I have never used this company before but I am insuring my Rezound through them.
you should look into squaretrade as well.
I know this might not be the most cost effective choice and I'm still open to change but... I use Verizon's full insurance coverage (mostly through Asurion) because if I have mechanical failure, I can just bring it to a Verizon store and get a replacement on the spot (at least that's my understanding).
As for loss/theft, I have to depend on Asurion. I have had one experience with them many years ago and it was fine. Although, I don't know my deductible but I'm sure it's high.
That's my arrangement now.
Best Buy has black tie. Kind of like Asurion but no deductible.
Shahaed said:
Best Buy has black tie. Kind of like Asurion but no deductible.
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What is the monthly payment?
nrfitchett4 said:
you should look into squaretrade as well.
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Ok, I checked Squaretrade. It looks like $124 for two years for any Android phone. That's $5.17/month. I am paying $7/month so that's a $1.84 savings. It pans out to saving about $44 over 2 years.
That's a reasonable savings but ... it says it pays for 100% of repairs. Where do you get a phone repaired? (I hope that's not too stupid of a question)
PaulQ602 said:
Ok, I checked Squaretrade. It looks like $124 for two years for any Android phone. That's $5.17/month. I am paying $7/month so that's a $1.84 savings. It pans out to saving about $44 over 2 years.
That's a reasonable savings but ... it says it pays for 100% of repairs. Where do you get a phone repaired? (I hope that's not too stupid of a question)
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Yea, but it also says 100$ replacement fee, which means if you replace it once, your paying the same for 2 replacements through verizon. So technically you aren't saving any money... just food for thought.
---------- Post added at 01:27 AM ---------- Previous post was at 01:25 AM ----------
Coverage Details
2 years of coverage: The SquareTrade Smartphone warranty covers your Smartphone for up to 2 years, starting on the date of purchase.
Covered Issues: Both accidents (e.g., broken screen or other damage through drops AND liquid damage including full immersion) and out-of-warranty normal use failures (e.g.,hardware failures or malfunctions) are covered. We do not cover loss, theft, willful damage or damage occurring through gross misuse.
Deductible: A $99 Deductible applies to all claims.
Repair or Replacement: Based on what happened to your Smartphone, we will let you know if it's suitable for repair, otherwise we will arrange a replacement option.
Older Smartphone: This coverage is restricted to Smartphones purchased in the last 30 days. Older Smartphones can still be covered through the SquareTrade App.
Our 5-day service guarantee: We will replace OR fix and ship back your Smartphone within 5 business days of receiving it at the depot. If it takes longer, let us know and we'll be happy to refund the cost of your warranty.
Warranty Terms & Conditions
SquareTrade Android Warranties are underwritten by Wesco Insurance Company, an AmTrust Group Insurance Company rated A (Excellent) by A.M. Best.
This is strait from their page. It says they don't cover lost or stolen phones either. I would stay away from them and try with securranty. They seem to be a better deal. Or stay with asurion.
I think that fact that Securranty says they will replace an unlocked phone is a big deal and should be a consideration. I'm not positive but from what I could find the other companies don't say they will do that.
There are a lot of coupons for squaretrade that will save you 30%. Just google it.
drynyks said:
I think that fact that Securranty says they will replace an unlocked phone is a big deal and should be a consideration. I'm not positive but from what I could find the other companies don't say they will do that.
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I think you might be thinking about warranty service, not insurance. I've never had a problem with insurance replacing something that wasn't covered under warranty service(water, physical damage, etc).
I've gotten Square Trade for other items, never had to file a claim, but for phones they barely cover anything and with their deductible I don't think it's worth it at all. I was going to go without rather than get theirs.
I might sign up for Securranty though. I've never actually lost or broken a phone so I'm hesitant to bother with insurance, but considering this is $650 to replace and I only paid a penny I might do it. Looked into Assurion and seems you have to sign up within 30 days from purchase date, I don't remember seeing that at the time of purchase. With Securranty you have up until 90 days before mfr warranty runs out but if you get accidental damage or loss/theft there's a waiting period for that.
Also, you should be able to find a coupon online for Securranty for about 10-15% off if they are still valid and working.
I spoke to Securranty today, and signed up after speaking to them for about 15 minutes. Two years cost me $150, and they gave me a coupon code for 15% off, bringing two years down to 122. They've got an A rating from the Better Business Bureau, and you can cancel anytime. They told me they'll warranty a rooted phone no problem, and showed it to me in writing on their website. As for deductibles, if there's a warranty issue related to hardware, there's no deductible and you get unlimited claims of this type. Plus, if you have 3 of the same claims for the same problem, you're eligible to have it replaced with a different phone. If you damage your phone, or even fully submerse it in water, the deductible is $50, and you are limited to 3 of these a year. If you lose your phone, or it's stolen, the deductible is $145, and you only get one of these, but that's not a problem for me, since I've never lost a phone. Just some information for those interested.
Evo4gLI said:
If you damage your phone, or even fully submerse it in water, the deductible is $50, and you are limited to 3 of these a year.
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According to the Securranty website under their FAQ's>Claims FAQ>How much is my deductible?:
Accidental Damage and Handling claims (ADH): $50
Full Immerision Deductible: $145 <<-- Submerse in water
Loss and Theft claims (LT): $145
I do my business at TCC- The Cellular Connection. They have locations throughout the country so I'm sure there is one near you. Being its a third party store, they set their own prices...often offering a discount on a phone if you buy their insurance , which is $99 for two years....no monthly bill. The deductible for a NEW phone is only $40...promised brand new...when I shattered my DINC's screen, I got a brand new DINC2(*fantasizing about what future 4G HTC phone I will get for 40 bucks in the future ). The insurance covers everything, from water damage, lost/stolen/broken screen. Another thing I like about TCC is I can wheel and deal! lol...go ahead, cut em down on a cell phone case!
They also do price comparisons which is cool...I got the nexus on launch day for $185 after telling them about amazon's price...and when I exchanged the nexus for the rezound, they kept the price and simply sent me on my way with the rezound...no restocking fee either :]
to find a location - http://www.ecellularconnection.com/
not2gutta said:
I do my business at TCC- The Cellular Connection. They have locations throughout the country so I'm sure there is one near you. Being its a third party store, they set their own prices...often offering a discount on a phone if you buy their insurance , which is $99 for two years....no monthly bill. The deductible for a NEW phone is only $40...promised brand new...when I shattered my DINC's screen, I got a brand new DINC2(*fantasizing about what future 4G HTC phone I will get for 40 bucks in the future ). The insurance covers everything, from water damage, lost/stolen/broken screen. Another thing I like about TCC is I can wheel and deal! lol...go ahead, cut em down on a cell phone case!
They also do price comparisons which is cool...I got the nexus on launch day for $185 after telling them about amazon's price...and when I exchanged the nexus for the rezound, they kept the price and simply sent me on my way with the rezound...no restocking fee either :]
to find a location - http://www.ecellularconnection.com/
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Click to collapse
I know where a couple of those are around here. I thought they were affiliated with Sprint though. Guess I was wrong. Seems like a good deal though for sure! I might swing in one tomorrow and see what all they offer. It would be nice to switch all 4 of my lines away from Assurion. $400 up front would be nice to cut, especially when I am paying what $6.99 * 4 * 24 = $671. Does it carry over to your next device? I don't plan to have a Rezound in 2014, just saying, lol.
not2gutta said:
I do my business at TCC- The Cellular Connection. They have locations throughout the country so I'm sure there is one near you. Being its a third party store, they set their own prices...often offering a discount on a phone if you buy their insurance , which is $99 for two years....no monthly bill. The deductible for a NEW phone is only $40...promised brand new...when I shattered my DINC's screen, I got a brand new DINC2(*fantasizing about what future 4G HTC phone I will get for 40 bucks in the future ). The insurance covers everything, from water damage, lost/stolen/broken screen. Another thing I like about TCC is I can wheel and deal! lol...go ahead, cut em down on a cell phone case!
They also do price comparisons which is cool...I got the nexus on launch day for $185 after telling them about amazon's price...and when I exchanged the nexus for the rezound, they kept the price and simply sent me on my way with the rezound...no restocking fee either :]
to find a location - http://www.ecellularconnection.com/
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Click to collapse
Hm... they're not in my area. I emailed them to ask if I can get insurance through them.
feralicious said:
Hm... they're not in my area. I emailed them to ask if I can get insurance through them.
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Click to collapse
Not in Phoenix either. :-(
...Sent from my Tab
Crazy, there are 6 stores in South Bend/Mishawaka alone, lol.
I work for best buy mobile and can give you some information on our insurance. Gonna give you the good and the bad since no insurance is perfect.
-$9.99 a month
-No deductible ever
-Unilimited number of claims
-Loaner phone issued when phone is out to service
-Covers the battery, physical, water damage and wear and tear.
-Does not cover cosmetic damage (things that don't affect the functionality of the phone, like scuffs or scratches on the device)
2 options when your phone is broken:
A) Do what is called "Rapid Exchange" where a replacement phone is sent. This replacement phone can be a new one, a refurbished one, or a phone another customer returned because they didn't like it, it gave them issues, etc. There is absolutely no way to tell what kind of phone you will get. Your replacement phone arrives within 4 business days, 98% of the time. 9 out of 10 times, the replacement phone has no issues and you can't even tell it's refurbished. But I have seen bad phones come back.
B) You can ask for your phone to be repaired. This can take anywhere from 2-5 weeks, but the good thing is you will get your phone back, not a replacement phone. Keep in mind you do have a loaner phone during this time, but there is no guarantee this phone will even be a smartphone.
Since there is no deductible, Best Buy doesn't cover loss or theft, you have to be able to bring the phone into the store. Also, technically speaking and according to the legal terms and conditions, it is possible for a phone to be "too damaged" to be accepted under the insurance. The definition of "too damaged" depends on who's working and what mood they're in. Also, most best buys won't accept your phone if it's obviously rooted (i.e. de-sensed). Try to restore it before taking it in. Those are my 2 cents, PM with any specific questions.
hi, ive just purchased the galaxy s3 and i was looking to get it insured, i was wondering if anyone could recommend a company that is hassle free to buy and also to claim, as i have read a few horror stories about protectyourbubble.com when it comes to making a claim.
i was looking at gadget-cover.com and it seems hassle free to buy the insurance, but i was just wondering if anyone has experienced having to make a claim from them?
thank you in advance for any replies
Mine is inspired through my bank. Lots of accounts now you pay a little extra and they insure the phone for pretty much everything. I'm with Lloyds. I work for a mobile phone company and I've seen all sorts of insurance things and banks usually tend to just give you the cash to buy a new handset which is good as you may fancy a change or an update or whatever
Sent from my GT-I9300 using XDA
thanks for your reply mate, what all do you need to do to get it insured with the bank? do you need to go in with the receipt for the phone ect..?
thank you
Think you just provide model and IMEI
Sent from my GT-I9300 using xda premium
I'm a gambler myself, because I figure what I've saved in not taking extra insurances over the years(except home insurance) has easily saved me enough to buy this phone, Tv, computer and probably a holiday or 2.
Myself and the wife use this company
http://www.gadget-cover.com/
we insured my S3 and her new HTC sensation xe (both on contract) for £10 quid a month for both,i thought that was a pretty good deal for a fiver each
Was it cheaper to use gadget cover? When I purchased my sg3, O2 said they can add insurance for an extra 5€ a month on my bill and I can cancel it anytime.
thanks for the replies
i just read something about gadget cover only covering up to £150, is that correct?
have you ever had to make a claim from gadget cover before chriskinectic? as protect your bubble are really cheap aswell but i have read some horror stories about them being a pain to claim from and they do anything not to pay out, so im thinking all these cheap companies could all be the same.
thanks in advance
Lpuboy87 said:
Was it cheaper to use gadget cover? When I purchased my sg3, O2 said they can add insurance for an extra 5€ a month on my bill and I can cancel it anytime.
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@Lpuboy87 , my wifes sensation is with o2 we had ALOT of trouble with them with regard to the insurance,first they said its was £6 per month,so we took it out with them,then we noticed the bolt on had no insurance cover so phoned them and they said the phone couldnt be insured for £6pm , the price was actually £7:50,so we agree to that and then weeks after noticed the bolt still told us the phone wasnt covered,phoned them again and again was told the price had increased to £10 per month,my wife told them to cancel all the insurance we would find it cheaper online , 2 weeks later we received a letter saying the phone was now insured at £10pm
phoned again and vented our annoyance and made sure the insurance was fully cancelled for good.
@rossm1873 No ive not made a claim before as i only joined them last week,ive never read that they only cover £150, can you link me to a page please ?
reading the PDF they supplied by email i see no mention of the 150 limit,but it does say you could be limited to one claim per year and the value paid out depreciates as the phones value depreciates over time
WHAT WE WILL COVER
A. Accidental Damage
We will pay repair costs if your electronic equipment is damaged as the result of an accident.
B. Theft
If your electronic equipment is stolen we will replace it. Where only part or parts of your electronic equipment have been stolen, we will only replace that part or parts.
C. Accidental Loss
If you selected the option to pay an additional premium and cover your mobile phone for accidental loss, then if you lose your mobile phone or PDA we will replace it. This will be shown on your schedule of insurance. No other electronic equipment is insured for accidental loss.
D. Breakdown
We will pay repair costs if your electronic equipment is damaged as a direct result of electrical or mechanical breakdown occurring outside of the manufacturers guarantee period. This cover is not available on computers / laptops.
E. Fraudulent Call Use
If your electronic equipment is a mobile phone, is lost or stolen, and covered by your policy, we will refund the cost of calls made from the mobile phone after the time it was lost or stolen up to a maximum of £100. Itemised bills must be provided.
CLAIM LIMITS
1. This cover is limited to one replacement per year, and up to the amount specified in the Insurance Schedule
2. All electronic equipment reduces in value over time. To reflect this, where a piece of electronic equipment is replaced following a valid claim, we will reduce the benefit under this policy on a sliding scale applied at a rate of 10% per year from the end of year 2, up to a maximum of 70% reduction in original cost for electronic equipment of 9 years or older.
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and the policy has an excess of 75quid
hope that helps
ah alright, so O2 was giving you the run around. One person says one thing another says something else. When I got the insurance on my phone, I got copies of the agreement for my phone to be 5€ a month insured. We shall see what happens in the end.
Basically yeah , so we just cancelled and went with some one else
bank of scotland/halifax do an ultimate reward account that gives you phone insurance for you and one other person in your house (have to set up joint account though) for £15.
But the excess is only £30.
It covers everything (calls, phone, accidental damage, loss theft etc)
you also get other benefits like worldwide travel insurance (basic) and RAC cover so it works out to be a good deal.
hboos said:
bank of scotland/halifax do an ultimate reward account that gives you phone insurance for you and one other person in your house (have to set up joint account though) for £15.
But the excess is only £30.
It covers everything (calls, phone, accidental damage, loss theft etc)
you also get other benefits like worldwide travel insurance (basic) and RAC cover so it works out to be a good deal.
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Completely forgot to reply to the OP
Yeah with lloyds its about £12 per month, and that includes all sorts of goodies, travel insurance, phone insurance, AA breakdown etc, and my excess is only £30
I didnt have to provide a receipt no, just contract start date/end date (if applicable) IMEI, make and model
Hope you sort something out, having seen all the negative comments about o2 insure, I feel bad that I have to provide mobile phone insurance! Ive seen all the problems before myself, usually its just miscommunication and misunderstandings, but its a pain in the a**e to fix, because as we know, insurance companies love to pay out lol
So, I'm curious if any of you have cashed in on your best buy warranties? I made the desision to go with best buys warranty for me my mom and dad when we signed up and got new phones. Why? Because if you break your phone and "cash in" with art, there's a 200 dollar deductible! That's over hard to swallow... I don't know what my mom would do if she had to shell out 200 bucks....
My mom just dropped her phone into a pot of water, and got a new/refurbished phone. Free.
Anyone else have their own experiences with the note?
they replaced water damage for free?
There is already a warranty for a year after purchase date given by Samsung that covers any manufacturer's defects, but water damage is usually never covered by any type of warranty....
Are you sure it was a warranty and not insurance?
I shoulda went to best buy.......sigh
Dropped mine and cracked the screen so bad there were pieces all over the floor. Best buy gave me a loaner phone while my replacement was being shipped. Took three days and then had new phone
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studacris said:
they replaced water damage for free?
There is already a warranty for a year after purchase date given by Samsung that covers any manufacturer's defects, but water damage is usually never covered by any type of warranty....
Are you sure it was a warranty and not insurance?
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I guess youre right, its more like insurance. It covers accidental damage and water damage. I went to beat buy just so I could get this insurance
I love the best buy black tie protection when I first started modifying phones (Motorola backflip), I bricked is a terrine feeling. So I went to BB and just stomped on my phone right outside the door and just destroyed it. Told them my ex boyfriend did it and they gave me the HTC inspire 4g free. It is well worth the cost especially if you're prone to carelessness or flash addictions.
/end
My husband fell off the jetties while fishing with his Inspire 4G and went back to BB and they sent him a Note for FREE!!!
No best buy here but att has replaced mine twice...3rd one on the way now (defects)
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Geek Squad member here. I know it will sound a little biased, but the geek squad protection (formerly black tie protection plan) is an awesome deal. Yeah, its a nice chunk of change up front, but if something goes wrong it will pay for itself. Technically the warranty doesn't cover full submersion in liquid, but in MOST cases, the agents won't enforce this. Honestly, a lot of them won't even check it. Just walk in, say "it got wet" and in about 5 business days you'll have a new (refurbished) phone. In almost all cases, these phones look just about brand new. I would be wary of just smashing your phone, because if you get the wrong agent, they will call it abuse and deny your claim. If anyone has any questions, I would be more than happy to try and help with answers!
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Cohdee said:
Geek Squad member here. I know it will sound a little biased, but the geek squad protection (formerly black tie protection plan) is an awesome deal. Yeah, its a nice chunk of change up front, but if something goes wrong it will pay for itself. Technically the warranty doesn't cover full submersion in liquid, but in MOST cases, the agents won't enforce this. Honestly, a lot of them won't even check it. Just walk in, say "it got wet" and in about 5 business days you'll have a new (refurbished) phone. In almost all cases, these phones look just about brand new. I would be wary of just smashing your phone, because if you get the wrong agent, they will call it abuse and deny your claim. If anyone has any questions, I would be more than happy to try and help with answers!
Sent from my SAMSUNG-SGH-I717 using xda app-developers app
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The Only Issues with The best buy protection are; It takes a while to get a new phone as apposed to The carriers who will have one to you by the next day. Sometimes they'll give you a loaner phone, but its not always a smartphone. They gave my mother an old htc android phone, which was fine, but then is stopped working and they had nothing else for her. So I went on craigslist and got a galaxy s because it'll be a good investment as me my mom and dad and brother all have att.
The other thing is lost or stolen. The carrier insurance covers that where best buy doesn't, But it doesn't mater because i think more people break their SMARTPHONE than lose them anyway, and its an amazing feeling right after you destroy your phone and you realize that you wont have to pay 200 bucks to get a new one!
OK, I'm dumbass. I managed to allow my phone to leave my shirt pocket and land face first onto a cement floor, rendering the display panel useless, although the glass albeit heavily cracked, the cracks are hairline, and very bareable if the display itself would still work.
And I'm also a dumbass for ponying up the $10 a month for AT&T worthless* insurance.
So, I've also ponied up the $200 deductible to have that insurance exchange the phone. (Yes, I know that Samsung could repair it for the same or less, but Asurion have shipped my replacement already, and FedEx estimate delivery on Monday, I would imagine that that turn-around is quicker than Samsung repairing it.)
AT&T had provided me with the subsidy unlock code for the now damaged unit, will I have to wait for them to unlock the replacement?
Ask at&t customer service. 611.