I am using the Lumia 800 on Talkmobile (UK). I have a problem whereby the ability to use the data connection fails intermittently. There is no signal drop - it still has a data connection - I just cannot use the internet, and stop receiving emails etc... Restarting the phone or turning Flight mode on/off will bring back data. I have noticed that it happens when the data connection moves from H/3G to E/G and then back. I am not sure yet if this is the only time it happens. Sometimes I only notice when I haven't received an email for a while... and then realise that the internet isn't working despite an apparent data signal...
Any thoughts/help greatly appreciated - many thanks!!
I had that problem with firmware 11500. It happened about 1 time every day or every other day for a while. Then I fiddled with cellular options (switching data on/off did not help, needed reboot) and ran network setup again and it went away till I updated to 12070 and it has never happened again on this new firmware so far.
I had this problem and found out that it was because I had manually put my APN settings.
Later when Nokia released their Networp Setup app in the marketplace, I had to delete my APN settings>reboot>then install this app and let it do its work of finding my provider and automatically configuring APN.
I have not had problem from then.
chaihg said:
I had this problem and found out that it was because I had manually put my APN settings.
Later when Nokia released their Networp Setup app in the marketplace, I had to delete my APN settings>reboot>then install this app and let it do its work of finding my provider and automatically configuring APN.
I have not had problem from then.
Click to expand...
Click to collapse
I had that problem WITHOUT an added APN. So I re-added APN among with running Network Setup a second time and then the issue didn't come back for me. I have manual APN added now as well as the Network Setup app and on this new 12070 firmware my data connection has not dropped a single time yet in soon a week.
Actually it's the bands I think
I've had the same exact issue as you, in fact some from the offical Nokia discussion have also asked about this.
If you have a UK phone, and if you're using it else where, like say the US, I think the missing 850 band is causing this. If not, I think it's probably just due to poor signal in your area as well.
I noticed that this Nokia phone unlike all my others, has issues trying to jump from the different frequencies. Like Edge to 3g to HSPDA.
I noticed that if I switched to edge in the settings, I can maintain the data signal much better and much more consistent, sometimes you have to turn data on and off to get it to work though.
I'm using mine in NYC so you can only imagine what kind of service I get with AT&T, but the edge method works.
Also instead of constantly turning your phone on and off (bad for battery life) You can simply just go into settings for network and turn data on and off and this will fix the issue as well.
Hope this helps
chaihg said:
I had this problem and found out that it was because I had manually put my APN settings.
Later when Nokia released their Networp Setup app in the marketplace, I had to delete my APN settings>reboot>then install this app and let it do its work of finding my provider and automatically configuring APN.
I have not had problem from then.
Click to expand...
Click to collapse
I was never able to get internet working through the Network settings app. it had my network there, but the internet didn't work after selecting it. The only way that I have managed to get internet to work is by editing the APN within the Diagnostics app. editing the APN within regular Settings doesn't work for me either...
I didn't have your exact problem, but some of the stock apps (maps, bing search, skydrive) were not working over a 3G connection (worked fine over wi-fi, and other apps worked fine over 3G). I think it has something to do with Nokia Network Setup thinking I'm on AT&T when I'm actually on Straight Talk (an MVNO that uses AT&T's network). What fixed it was removing the proxy entry in my APN settings.
Interesting - I am on Talk Mobile which uses Vodafone's network. I will try deleting the proxy.
Related
I have a problem with roaming.
I am on MTS who has joined with Rogers network.
On stock ROM: 2-6-35-7-i9100xwkf3-cl276555 rootdell101 #2
I go to the US
Phone works on roaming
Can receive SMS
Cannot send SMS - Send fails
I have since rooted and installed Alienware 2-6-35-11 ninphetamine 2.1.3 xxkh3
I go to the US
Phone has 4/5 bars and can't get on network to roam
can't send/receive SMS
when dialing get the Mobile network unavailable message
My wife's samsung galaxy S i897 works fine -
Swapping SIMs with her yields the same failures on my S2 with her SIM.
In both cases, crossing the border home fixes the problem and life is grand.
I have tried:
1.enabling data roaming
2.rebooting
3.battery pull
4.swapping sims
Is anyone else having similar roaming issues - is there a ROM that actually works while roaming from Canada while in the US?
I have seen problems on my old Galaxy S and my wife's similar to this as when trying different ROMS, but have never gone across the border with any of these ROMS installed.
What I've seen with different ROMS is:
1. sometimes cannot get phone to get on network unless I setup the APN settings first
2. sometimes cannot get phone or data to work without enabling roaming mode. The phone actually says it's roaming even when it's on the home network
Is there anything I'm missing in the forums on this issue?
Thanks for the help
hmm, maybe you've tried, but have you checked if the APN list is accurate ?
i believe there is an app to set the APN on the market ( can't remember the name though, never had the need for it.)
or try to google if you can find the APN setting of your network provider.
Seem like an APN problem to me as you explain it.
on the phone, you can access that with :
Settings >> Mobile networks >> Access Point Names and then the details of each APN can be checked/edited.
Hi!
I am on Giffgaff in the UK that uses O2's network.
I can use my phone perfectly without any wifi, screen freeze or battery issues so am very pleased with my SIM-FREE purchase.
However since day 1, I have been unable to download anything off the market using 2g or 3g data connection. It's not just games, all apps etc - can't download anything!
As soon as I switch to wifi, I can download anything I want.
Anyone aware of such issues with this or their previous WP7 devices? I think it's more to do with my APN settings from network provider, but they have exhausted all avenues in helping me with sending settings. I've used HTC Connection setup to install my Giffgaff settings.
Found the answer.
HTC App to Select Network settings for sms, texts.
Then manual install of APN settings for 3g/4g live connectivity.
However, my provider doesn't have correct settings for MMS. Cant send or receive any. However, I get unlimited internet so can email as many pics/videos as I want!
Leaving this thread, in case in future someone has issues with HTC Titan.
There is a problem with Lumia 800 with DiGi Malaysia sim card. It seems the 3G speed is extremely slow on Lumia 800. I've done all the apn settings (with and without them).
- when I put DiGi sim card into iPhone, HTC, Android phones, the 3g is fast.
- when I put DiGi demonstration phone sim card into Lumia 800, the 3g works.
- when I put my customer DiGi sim card into lumia 800, 3g is sooooooo slow (it fails to load google, facebook most of the time).
- when I put my customer DiGi sim card into E72, N82, the 3g speed is fine
I had changed my Lumia 800 to another set and the problem still persists. As I recall DiGi uses 1800Mhz, but does that affect 3G data connection? I have the 'H' icon all the while.
This is frustrating as I have a data plan but I fail to have a minimum EDGE connection. Could it be that Lumia 800 is having an issue with this particular network? as the other telcos are using 900Mhz.
Same problem to me in europe. (not sure what frequency)
Okay I managed to fix my problem myself.
Some details of how things went by at "bit.ly/yE6P1b"
Turns out the culprit is the "network setup" app which will cripple whatever internet settings your phone has and will currently the only way to solve is to reset your phone and do not ever run that app at all, best if you uninstall to prevent accidental clicking of that app.
Stephen replied together with Matti to my mail and let's pray that they do something about it.
Thanks for the detailed analysis. Quite weird that this app causes this kind of issues. Very inconvenient as I'm travelling quite often and have to load different configurations from SIM cards.
You wouldn't expect a Network Setup app to cripple up your connection speeds. But I've never understood the need of such an app. You can add your APN manually in the settings, so what's the point of a Setup app?
_Madmatt said:
You wouldn't expect a Network Setup app to cripple up your connection speeds. But I've never understood the need of such an app. You can add your APN manually in the settings, so what's the point of a Setup app?
Click to expand...
Click to collapse
there is a lack of options in the apn settings
_Madmatt said:
You wouldn't expect a Network Setup app to cripple up your connection speeds. But I've never understood the need of such an app. You can add your APN manually in the settings, so what's the point of a Setup app?
Click to expand...
Click to collapse
In APN settings you can only add one thing. So in order to get both MMS and data to work with some providers the Network Setup app is required.
dannejanne said:
In APN settings you can only add one thing. So in order to get both MMS and data to work with some providers the Network Setup app is required.
Click to expand...
Click to collapse
True. It would've been better if we could add more APN's
Anyone try this? Windows Phone on Straight Talk?
Mobile data (internet) works perfectly fine (and fast!) but I can't connect to live services . . . which kills the user experience of a Windows Phone. The Live services work over wifi, but when there is no wifi connection, the services, including marketplace, bing search, scout, etc simply refuse to connect.
Any thoughts on how I can correct this? I've tried everything I can think of and spent hours searching to no avail.
Any help is much appreciated.
Hi, I have the Lumia 800 on Straight talk and everything works perfect.
Make sure the apn setting are good.
Is Straight talk a network that gives you SIM card and no phone?
If it's a network that uses some other carrier's masts i.e. O2, Vodafone for example, then there is a solution to it.
How do you get your APN settings on your phone? Do you enter it manually?
Here is what will help you:
Once you connect to wifi to do whatever you wish and you complete using wifi, go to your network settings, mobile settings, then edit apn - enter your APN settings manually. I am not sure what Straighttalk APN settings are but you would surely find it somewhere.
After saving the APN settings, restart your phone but make sure wifi is switched off before you restart.
After the restart you will be able to use Live services with 3g.
However as soon as you reconnect to wifi, you will have to re-do the whole cycle each time in order to get Live services working on 3g again.
This might or might not work. I had exactly same issue on giffgaff. I have spent 3 months trying to figure out, flashed ROMs, hard resets, swapped carriers etc and finally have found this to be the way it works. I own a HTC Titan. Till today I thought, it was HTC's fault because I have ruled out carrier and MS for this. But if the above works for you then, it clearly isn't HTC's or carrier's fault but sure OS that keeps forgetting the APN. The reason this happens is because Straighttalk in your case and Giffgaff in my case, DO NOT have APN settings stored on their SIM cards. The OS doesn't seem to be configured to remember it. Ideally when you swap from wifi to 3g, your OS shouldn't have to read your SIM. However WP in current state seems to be reading SIM everytime you swap from wifi to 3g. However, when it can't find anything on the SIM i.e. APN settings, the live services won't work.
If this works, please please please drop me a PM as I don't use this Lumia forums at all. I have a Titan, so I wouldn't know. But if this works, I will have to write to WinPhone Support with whom I've been conversing for about a month now!!
palmbluetooth said:
Hi, I have the Lumia 800 on Straight talk and everything works perfect.
Make sure the apn setting are good.
Click to expand...
Click to collapse
Mind sharing what settings you're using? Also, are you using WP's built in APN tool or Nokia's Network setup?
APN is: att.mvno (all other fields are empty).
Using the built in WP APN under cellular in settings.
Tried the Nokia but it messed up the phone so I took it out.
Let me know if this helps.
I'm using my 800 on StraightTalk and have had the same issue. I found there are essentially 3 places where the APNs can be set up, and reboots must occur at the right time. (Win settings, ##634#, and Nokia tool)
it seems to be overly sensitive as to how they are configured. I must have reset this thing at least a half a dozen times before getting it to work. Ultimately, I ended up with the settings in all 3 places, but the sequence I did it in is Win Settings (network APN), ##634# (both network and MMS settings), a reboot, and then download the Nokia tool via WiFi and use it to enter the settings there for both network and MMS followed by another reboot. That issue is most definitely related to the APN settings, but I'm not quite certain why I had to do the hokey pokey to make it work. None-the-less, I hope this helps a little. Once you get it working, it seems to stick through reboots, wifi, or pretty much anything except swapping out the SIM card, which hosed everything up again.
mowrangler said:
I ended up with the settings in all 3 places, but the sequence I did it in is Win Settings (network APN), ##634# (both network and MMS settings)
Click to expand...
Click to collapse
Interesting. . . There doesn't seem to be anywhere to do that in the most up to date version of the diagnostics tool. (I know they changed a few things in the most recent update.)
I may have to restore to a previous version . . .
Thanks
mowrangler said:
I'm using my 800 on StraightTalk and have had the same issue. I found there are essentially 3 places where the APNs can be set up, and reboots must occur at the right time. (Win settings, ##634#, and Nokia tool)
it seems to be overly sensitive as to how they are configured. I must have reset this thing at least a half a dozen times before getting it to work. Ultimately, I ended up with the settings in all 3 places, but the sequence I did it in is Win Settings (network APN), ##634# (both network and MMS settings), a reboot, and then download the Nokia tool via WiFi and use it to enter the settings there for both network and MMS followed by another reboot. That issue is most definitely related to the APN settings, but I'm not quite certain why I had to do the hokey pokey to make it work. None-the-less, I hope this helps a little. Once you get it working, it seems to stick through reboots, wifi, or pretty much anything except swapping out the SIM card, which hosed everything up again.
Click to expand...
Click to collapse
I just activated my Straight Talk SIM yesterday (I was on T-Mobile's EDGE connection) and used Nokia's Network Setup tool to add, and make current, a new APN with att.mvno under the Internet APN's 'name' field. That's all I did, and data works fine (surprisingly, even on the RM-801 which doesn't have AT&T's 850MHz band).
jenesuispasbavard said:
I just activated my Straight Talk SIM yesterday (I was on T-Mobile's EDGE connection) and used Nokia's Network Setup tool to add, and make current, a new APN with att.mvno under the Internet APN's 'name' field. That's all I did, and data works fine (surprisingly, even on the RM-801 which doesn't have AT&T's 850MHz band).
Click to expand...
Click to collapse
How is call quality and what are your download/upload speeds. Been debating whether I should get a RM-819 device which is harder to obtain than a RM-801.
My venerable Samsung Galaxy S i9000 (rooted, Android 4.2.2 using CyanogenMod 10.1.2 ROM, on Virgin UK) has always served me very well when roaming abroad, and up to last year I had no problems with data connections. I'm just back from France, and could not get any data connection for the entire 2 weeks I was away (I bought a travel pass of course, and got confirmation of validity). This is totally unprecedented. I spent hours on the phone (calls and texts were OK) to Virgin, who variously said they needed to refresh my account settings at their end, then that there were known European network issues, and then that the problem was with the phone. I was told to turn on international roaming, but I don't have that option. The options at Settings>networks>mobile networks are:
Data enabled - ticked
Data roaming - ticked
National data roaming - ticked
Access point names
Use only 2G networks - unticked
Network operators
I don't have anything called international data roaming, and indeed have never seen this on any Android version I have ever had. I have seen images of other phones where `data roaming' is replaced by `international data roaming', and I'm sure there is no technical difference. Roaming is roaming surely?
I am very suspicious that there is actually nothing wrong with my phone, and that something odd is going on with Virgin. The reason is that last year I was running Android ICS using a different ROM, and mobile data kept turning off. This went on for over a week until Virgin found it was their fault and fixed it. At that time they never mentioned international roaming. I've done the usual searches and not turned up anything useful. There can't be anything wrong with the handset because data access turned straight back on when I got back to the UK. Can anyone shed any light?
Hmm. Calls and texts were working though, just not data? And it wasn't an APN setting? I'm assuming they had you check those. Did it show you were connected to data but there was no data transfer? In Settings > About Phone > Status - what would it say? Disconnected? You've used the phone on that other network before? It's possible that the other carrier's data frequencies aren't supported by the phone.
es0tericcha0s said:
Hmm. Calls and texts were working though, just not data? And it wasn't an APN setting? I'm assuming they had you check those. Did it show you were connected to data but there was no data transfer? In Settings > About Phone > Status - what would it say? Disconnected? You've used the phone on that other network before? It's possible that the other carrier's data frequencies aren't supported by the phone.
Click to expand...
Click to collapse
Yes they got me to check all settings and all were OK, except that according to Virgin there should be this `international data roaming' option which I don't have. The signal strength icon on the home screen showed a little R not a little H as normal. So I don't think there was any data connection. My key question though is whether there is any evidence at all that rooting affects roaming. I've been searching the web for over a week and found nothing about that. Frankly I don't believe it.