Touch screen problem - Gen8, Gen9, Gen10 Q&A, Help & Troubleshooting

My Archos 80g9 touch screen have a problem: difficulty to respond to commands and the tablet is lost. I tried many times to do the calibration, but does not solve the problem. you know you help?
Sent from my MB525 using XDA

If you have custom firmware installed try wiping dalvik-cache
tapatalked from Desire

I Have Noticed A Similar Problem With My 80 G9 After I Took The ICS UPDATE Yesterday And I'm Bone Stock My Screen Will Not Automatically Rotate Even Though I Have The Auto Rotate Box Checked I've Tried Recalibrating It The Only Thing It Does Is If I Have It On The Kick Stand It Will Only Turn Down To The Bottom And Not Straight Up And Down Long Ways With The Camera Up In The 12 O'clock Position And If U Do Get To Go To The 12 O'clock It Won't Go Back Just Stay And Rotate To The 12 And 6 O'clock With Camera Being 12 Any HELP Or Advice Would Be A BLESSING THANK YOU GUYS AND GOD BLESS YOU
Sent from my DROIDX using XDA

I solved the problem. During the calibration, it should be left on a perfectly plane surface.
Inviato dal mio MB525 usando Tapatalk

Touchscreen issues - not responsive at all
Hello guys,
I have an Archos 101 G9 Turbo and have a huge problem.. The touchscreen became unresponsive and I cannot access the tablet at all. I tried to reboot it in recovery and forced a recalibration but it won't work at all. Sometimes, after "10" reboots, it is working for 5 min. sometimes 2 hours or more but than it suddenly stops again. The screen doesn't show some "ghost" activity it seems like the driver for the screen simply crashes or so. The system works normally, I can use my cellphone as a remote control but without that I wont be able to do anything with it.
When I reset the device it works for some time but sooner or later it will act up again.
I tried several Custom Firmwares but I switched back to the latest stock f. since the issue was persistent.
Does anyone have an idea what could cause this trouble?

I have also the same problem like you sometime works great sometimes catastrophic but sometime i have to push the device behind then works.
Sent from my ARCHOS 101G9 using XDA Premium HD app

Screen calibration on it's own does not always solve the problem, I had a similar issue trying to unlock the screen.
I found recalibrating the accelerometer and then the screen solved the issue.
Sent from my HTC Wildfire S A510e using Tapatalk 2

Touch screen does not work. It works some times randomly after numerous re-boots. So I tried to root it and after rooting on boot up touch screen now working at all
Stuck on language selection 1st screen of device setup.
HELPPPPP PLEASEEEEEE

I have also same problem. My 80 G9 tablet is old about two years and this issue i have noticed about half a year. Issue is progressing any i'm becoming frustrated...i have turbo model. Restarting and re-calibration sometimes help but lately not any more. I have send a ticket to Archos and they offered me option to sent tablet back and get a new product (so they didn't offer servicing or maintenance) with "kind 25% off" for new tablet, which is bull****! I have used mostly stock rom, once rooted and the latest one is custom rom (because i belived it is maybe up to rom) but problem still persist. After rom update/re-install everything works fine for a day or two and then problems emerge again. Does anyone have any clue what it might be?

fluidni said:
I have also same problem. My 80 G9 tablet is old about two years and this issue i have noticed about half a year. Issue is progressing any i'm becoming frustrated...i have turbo model. Restarting and re-calibration sometimes help but lately not any more. I have send a ticket to Archos and they offered me option to sent tablet back and get a new product (so they didn't offer servicing or maintenance) with "kind 25% off" for new tablet, which is bull****! I have used mostly stock rom, once rooted and the latest one is custom rom (because i belived it is maybe up to rom) but problem still persist. After rom update/re-install everything works fine for a day or two and then problems emerge again. Does anyone have any clue what it might be?
Click to expand...
Click to collapse
I have downgraded & installed Stock ROM 4.0.26 as I feel 4.0.28 is the culprit. Its been 2 days since I did this and so far so good - no issues

I really dont know what to do...my G9 has become useless, screen does not work at all. This morning i have installed Clean_slim&Fast v.0.1 rom, tablet worked fine for a minute or so until i tried to clean screen...moment after it became unresponsive. I have contacted Archos before, they offered me new replacement tablet with 25% off, no repair option at all. I must say that i'm really disappointed with this brand, primarily with support they offer. Never again Archos .

Yep, they change it. It happened to me too but before the the warranty expired.Less than one week and I had a new tablet.
When I looked around for a solution I noticed many complained about this and it seems it was a very common issue.
Anyway, I'd like to help cos there could be a sort of solution, it worked for me, and I can tell you if you contact me.
fluidni said:
I really dont know what to do...my G9 has become useless, screen does not work at all. This morning i have installed Clean_slim&Fast v.0.1 rom, tablet worked fine for a minute or so until i tried to clean screen...moment after it became unresponsive. I have contacted Archos before, they offered me new replacement tablet with 25% off, no repair option at all. I must say that i'm really disappointed with this brand, primarily with support they offer. Never again Archos .
Click to expand...
Click to collapse
---------- Post added at 01:06 PM ---------- Previous post was at 12:57 PM ----------
I wanna remind you that despite Archos offers a one year warranty, after its expiration date, you still have 2 months to report the issue and get a new tablet. You are covered for 14 months (at least in Europe that's the law).

I found a solution...so far i always had installed ES Task manager and used it for clearing cache, killing task, etc...well, i uninstalled it and now tablet works fine. Strange but true.
gluka said:
Yep, they change it. It happened to me too but before the the warranty expired.Less than one week and I had a new tablet.
When I looked around for a solution I noticed many complained about this and it seems it was a very common issue.
Anyway, I'd like to help cos there could be a sort of solution, it worked for me, and I can tell you if you contact me.
---------- Post added at 01:06 PM ---------- Previous post was at 12:57 PM ----------
I wanna remind you that despite Archos offers a one year warranty, after its expiration date, you still have 2 months to report the issue and get a new tablet. You are covered for 14 months (at least in Europe that's the law).
Click to expand...
Click to collapse

Related

Touch screen problem

My atrix seems to have a problem with the touch screen on the top portion of the phone when I'm in portrait mode. For example, when I go into settings, I can't seem to click on wireless network settings.
I thought it may have been a problem with an app I had installed, so I turned on advanced task killer, but I couldn't click on kill all running apps since it's in that non functioning top portion of my screen. Lol
Now I'm here on the xda app and I couldnt click on the top portion to go to my favorite threads.
Obviously I've already done a power cycle a couple times. Sometimes it fixes it, but it doesn't fix it for long as the problem seems to randomly come back...
I'm considering doing a factory reset, but I'm rooted with designgears aroot script. I already thawed all the apps I've froze. Would it be OK to factory reset from there?
If anyone has any suggestions aside from doing a factory reset, it will be very much appreciated!
Sent from my MB860 using XDA Premium App
Ok, so factory reset did not work... I'm trying to flash DG's retail SBF and see if that does the trick now
F_L_Abs said:
Ok, so factory reset did not work... I'm trying to flash DG's retail SBF and see if that does the trick now
Click to expand...
Click to collapse
Same thing here. Sometimes the widgets i have at the top of the screen won't respond when touched. Also my screen shifts back and forth on its own in portrait mode, kind of jiggles like the phone is being shaken. I unrooted, did a factory reset and still no joy. I'm going to flash the retail SBF tonight and see if that clears it up. If not back AT&T for a replacement or the HTC Inspire. (I'm still in my 30 day window)
I have the same problem.. I have done a hard reset, but it doesn't seem to fix it
I will try to flash DG's retail SBF today.
flashing the device didn't fix the issue
I ended up getting mine exchanged. Its strange that it only started to happen randomly.
Sent from my MB860 using XDA Premium App
Might want to double check and post in this thread: https://supportforums.motorola.com/message/362154/
Thanks, Reuben. I'm sorry to see that people are having this problem. I have the same problem but from the bottom of my touch screen. We've identified that when this happens, it's because the Internal SD was partitioned. Not sure what's causing the issue with the top of the screen for users though.
I sure hope a fix is rolled out. Many people have imported their Atrix's and it's hell trying to exchange it. I'd rather be able to just fix it!
This happened to my first atrix: bought the day after realease, problem developed withing 36 hours, I'd say.
At the time, I didn't think much of the issue (though it was simply unacceptable) and discounted mine as an inevitable lemon. Obviously, when I took it back (literally within 3 days of release) nobody had had this problem yet and the sales rep was baffled. Got an exchange and all is well now.
I believe it has something to do with a defective fingerprint reader that mucking with the screen, but I could be wrong.
Ultimately, my phone is fine now, haven't had a problem since the exchange. I would actually argue against it being a developing problem and, while it may take a couple days to manifest, more so an out of the box defect.
I'm glad I found this and it's not just me! I've had this phone a little over a week and it WAS running awesome but now not so much. I have more of the ghost finger or studder I've heard about. I found most of the issues texting and emailing or anything with typing. The rest of the time it works fine. Just really hard to respond quickly by any means.
It was running fine stock, then I rooted and it continued to run fine. Then over the last few days it's been a headache. I removed the root, still there, factory default, still there. It was even happening when I was trying to log into motoblur at the very beginning.
I'm going with a hardware issue and taking it in for replacement tomorrow.
Thanks.
It seems like you'll have to replace it, brother. No fix found yet.
Damn! I knew I should have returned it during my 30days... I was really under the impression that it was just something I did coz I didn't notice it when I first got it and went ahead and rooted it... tried almost everything too like everybody did but no luck
Do you think I'll still be able to exchange it? I got it like 2 months ago
Replaced mine yesterday and it is running great. The guy at AT&t said he has seen a few doing this.
Did you have to call the warranty service also or were you able to exhange it at the store coz in my case I had to call the warranty service and they're sending me a replacement in the mail with the prepaid packaging to send to my old one back
I just went in, he opened a new one swaped my sim card and I was off. Gave me a new receipt and done.
Sent from my MB860 using Tapatalk
Hello. i've been having this problem in my atrix for about a month now. it seems to be hardware related but im outside USA. i could send it in with my gf to get it exchanged but i bought it on ebay.
should i contact motorolla for warranty or go to att to get it replaced?
(please provide a # or website for motorolla warranty if you know it)
I have same problem, hapened after 2 months of use, the top portion of the screen doesnt work, if im in portrait i cant scroll down the notification bar, only in landscape. And when in landscape i cant type the letter Q.
Really annoying, but i have to wait until september when i came back to USA.
Motorola Brazil dont honor the warranty from a Usa Atrix.
For everyone thats experiencing this Screen Issue with the Atrix, SGS Touchscreen Booster inthe Market Place will fix the issue. I have returned one Atrix already, and was close to throwing this one in the garbage. It makes me mad that Motorola has this issue and are not pushing a Software Fix. Can't wait until I can get Cyanogen on this beast!
**Update Sent my phone in to get repaired, they replaced the screen and reflashed it. Came back with the exact same issue. Very Frustrated!
My motorola atrix is a problem with the touch after I managed to release "root", you have to play lower down the keys to be hit from above, in addition to the menu buttons do not work, but half of it straight up works best, does anyone have any solution?
Perhaps a better bios reset, or a full format! hardware will be? or software?
Somebody help!
A have the same problem - http://www.youtube.com/watch?v=9MYOoTPW_wQ
Any idea's how fix it?
Did replacement of touch screen will help?
I tried to:
- flash original firmware
http://4pda.ru/forum/index.php?showtopic=255458
- reconnect touch connector
http://www.youtube.com/watch?v=grqz-3LdIEk
- fix pds
http://forum.xda-developers.com/showthread.php?t=1131649
The same problems:
http://www.youtube.com/watch?v=Z56BSYFh3BE
http://www.youtube.com/watch?v=d_PjVSEcHEo
---------- Post added at 03:26 PM ---------- Previous post was at 02:42 PM ----------
Any one know, where is ATRIX touch controller?

[Q] Gingerbread Update Issues Screen Freeze Keyboard

I am having issues since the phone was updated from Froyo to Gingerbread. The Atrix is rooted and using Go Launcher. The phone worked great under Froyo not a problem once I updated to Gingerbread I am getting the following issues listed below.
1. Screen will randomly freeze nothing will work unless I select he power button and then wait a couple of seconds it will start working again.
2. The keyboard will randomly display the letter q when I am typing in any text field
I have tried wiping the phone twice which including going into recovery mode and wiping cache as well as doing a full reset. Everything will be fine and then it will start again. I then decided to google up Gingerbread Freezing phone thru google and it seems like everybody is having this issue since the update went through. The posts include the atrix, droid nexus and other android phones. My question is what could be causing these glitches when the phone was working perfectly the day before the update. Any insight would be appreciated. Thanks Again
I've got this exact same issue to. There is no way it can be a hardware issue, if I rotate the screen, the area where there are screen ghost touches moves to the same relative place. It doesn't appear to be an uncommon problem either.
Go to the market and try SGS Touchscreen Booster.
Go for Super Optimized setting.
I had the same issue but this app fixed it for me. I have posted a couple of times about it so just check the threads I have contributed to on my profile for more info.
Sent from my MB860 using XDA App
z45123 said:
I am having issues since the phone was updated from Froyo to Gingerbread. The Atrix is rooted and using Go Launcher. The phone worked great under Froyo not a problem once I updated to Gingerbread I am getting the following issues listed below.
1. Screen will randomly freeze nothing will work unless I select he power button and then wait a couple of seconds it will start working again.
2. The keyboard will randomly display the letter q when I am typing in any text field
I have tried wiping the phone twice which including going into recovery mode and wiping cache as well as doing a full reset. Everything will be fine and then it will start again. I then decided to google up Gingerbread Freezing phone thru google and it seems like everybody is having this issue since the update went through. The posts include the atrix, droid nexus and other android phones. My question is what could be causing these glitches when the phone was working perfectly the day before the update. Any insight would be appreciated. Thanks Again
Click to expand...
Click to collapse
Me too.... after updating to 2.3.4 my home screen lags like a *****! + my music player is screwd up!!!!!! im gona restore my 2.3.4. using the motorola softwear update.... at least gona try hat!!!! try that at least!!!!!!!!!
Freezing and Lagging
I downloaded touchscreen app and I have to admit it does help I still get the semi freeze now and then but not as bad. I am still upset that we have to resort to this I need an expert on XDA to tell me why this is happening to all types of android phones. Thanks Again for all your responses
z45123 said:
I downloaded touchscreen app and I have to admit it does help I still get the semi freeze now and then but not as bad. I am still upset that we have to resort to this I need an expert on XDA to tell me why this is happening to all types of android phones. Thanks Again for all your responses
Click to expand...
Click to collapse
So whqt is the fix for this other than that app? Cuz it doesn't work for me. Should I downgrade to froyo? :-/ all gingerbread versions have this issue? Its just really bothering me. :-/ howcome only certain people are having this problem?
Freezing Gingerbread
I tried everything and nothing worked I finally had a replacement sent and now I have another problem I have border banding within the screen sent another one back and had the same thing. I am now awaiting my 4th Atrix and I am guessing there will be more problems. I had every Iphone prior to this Android phone and never had a problem with a phone. The quality is lacking compared to apple. Thanks
z45123 said:
I tried everything and nothing worked I finally had a replacement sent and now I have another problem I have border banding within the screen sent another one back and had the same thing. I am now awaiting my 4th Atrix and I am guessing there will be more problems. I had every Iphone prior to this Android phone and never had a problem with a phone. The quality is lacking compared to apple. Thanks
Click to expand...
Click to collapse
Oh man that's not good. I'm thinking of sending mine in for warranty but I'm afraid of other problems. I never had a problem until this whole touchscreen issue....which we are blaming on gingerbread right? So this should be fixable...
So does the replacement have touchscreen issues and was it shipped to u in gingerbread ?
Sent from my MB860 using XDA Premium App
Replacment of Freezing Phone
I received the replacement and so far it has not had the issues of lag and freeze but now I have border banding on both replacement phones and I am now awaiting my 4th atrix. I am actually getting tired of this I love the phone when it works but the quality of android phones is not up to par with the Iphone. I appreciate the open source of android but the phones from motorola, HTC etc are just mass produced with no quality there is not phone everyday and what happens unlike apple they refuse to support any phone thats older than three months
---------- Post added at 02:25 AM ---------- Previous post was at 02:24 AM ----------
Forgot yes it had gingerbread installed which I heard is also causing the border banding issue.
---------- Post added at 02:27 AM ---------- Previous post was at 02:25 AM ----------
I restored three times full wipes and same thing its a faulty issue with gingerbread either consuming to much of the cpu or heavy ram cycles. Thanks
z45123 said:
I received the replacement and so far it has not had the issues of lag and freeze but now I have border banding on both replacement phones and I am now awaiting my 4th atrix. I am actually getting tired of this I love the phone when it works but the quality of android phones is not up to par with the Iphone. I appreciate the open source of android but the phones from motorola, HTC etc are just mass produced with no quality there is not phone everyday and what happens unlike apple they refuse to support any phone thats older than three months
---------- Post added at 02:25 AM ---------- Previous post was at 02:24 AM ----------
Forgot yes it had gingerbread installed which I heard is also causing the border banding issue.
---------- Post added at 02:27 AM ---------- Previous post was at 02:25 AM ----------
I restored three times full wipes and same thing its a faulty issue with gingerbread either consuming to much of the cpu or heavy ram cycles. Thanks
Click to expand...
Click to collapse
How is ur atrix now? So is it gingerbread doing this crazy screen thing? How come its only for certain people... :-/
Sent from my Xoom using XDA Premium App
Have you guys tried the "PDS partition" fix? Basically, flashing could corrupt a file or 2 in there, causing keyboard problems. Very common in people with unlocked bootloaders (so they flash more than people who are locked).
coolnow said:
Have you guys tried the "PDS partition" fix? Basically, flashing could corrupt a file or 2 in there, causing keyboard problems. Very common in people with unlocked bootloaders (so they flash more than people who are locked).
Click to expand...
Click to collapse
How do I do this?
Edit 1: I did this ...and nothing.
Edit 2: people...try doing a factory reset...twice!
Sent from my MB860 using XDA Premium App
filmusikat said:
How do I do this?
Edit 1: I did this ...and nothing.
Edit 2: people...try doing a factory reset...twice!
Sent from my MB860 using XDA Premium App
Click to expand...
Click to collapse
"Edit 2: people...try doing a factory reset...twice!"
Did this worked for you? im also having that issue with the touch screen, i have done Pds partition, flashed several roms, wipes, etc. And now for art of magic it does not do the freeze glitch touch screen thing that often, but sometimes it does it but not for too long.
I read from the web that is a Sync internet problem, like consuming cpu or some thing causing that glitches freezes. Still waiting for final fix or workaround :/.
Like previous users this problem happens to me even navigating throu screens moving around, also in the keyboard (wich now i replaced with smart keyboard pro original from the market) this keyboard seems to helped not to have that glitches so often dont know im just saying.
No answears : ( i tried freezing motoblur process some of them, and those freezes of the touch screen were reduced but not eliminated.
Just a small observation
I am the person who suffered the most from this intermittent issue.
After my intensive testing and tracking I have came to a conclusion!!
I'm on CM7. Not sure if this would help.
I guess the issue is caused because of the light sensor. Somehow, when I disabled the automatic backlight settings this has improved a lot!!!!
Try disabling automatic backlight (even if you are not on CM7) and let me know if this have helped.
simialar issue
Have experienced the letter q being ghist hit while typing on Atrix 4G. My big issue is with the phone randomly power cycling on its own, ever since a March update I believe. I have sent the phone in to Motorola twice, both times received it back doing the same thing. They have sent me a new battery to rule that out, that did not work either. Now they have sent me a new "refurb" hand set, an hour and twenty minutes after turning it on it power cycled. The Atrix, as much as I loved it, is driving me crazy at this point. Motorola are now offering to change it for the Atrix 2. Anybody have any idea what could be causing the random power cycle issue?

Archos G9 101 250GB crashes

Hey!
One week ago, I bought my Archos G9 and since then my device crashes around 7-8 times a day. I have the newest firmware with root enabled on my device and disabled everything I could imagine (window animations, gps, etc.).
I have know idea why it crashes. There is no special pattern. One moment it crashes during browsing, the other while playing doodle jump, etc. Maybe it's because of the 512MB RAM? I already put a swap file on my device, but it didn't help at all...
hope you can help!
Ram has nothing to do with crashes. Try rooted firmware without custom busybox, download in Modified Init thread (custom busybox seems to be responsible for quite some problems)
tapatalked from Desire
thanks for reply!
My device is already running on this custom rom: http://forum.xda-developers.com/showthread.php?t=1480906
EDIT: Seems like there is something wrong with the CPU... while performing the SetCPUs stresstest, my device crashed. Is it a general Archos G9 problem, or a specific problem with my device? I also noticed, that the back gets relativly hot... This happens only while i charge it.
coolo said:
Hey!
One week ago, I bought my Archos G9 and since then my device crashes around 7-8 times a day. I have the newest firmware with root enabled on my device and disabled everything I could imagine (window animations, gps, etc.).
Click to expand...
Click to collapse
When i first bought mine it also crashed every now and then and what i did was a full reset from the settings . Since then no more crashes on apps , so give it a try
If u dont need it, make sure bluetooth and gps are off, that always seemed to help me
Sent from my ARCHOS 80G9 using Tapatalk
I've had mine for 10 days now. I haven't rooted it yet - it's running the stock 3.2.80 firmware.
For the first 4 or 5 days, it seemed fairly stable - odd reboots, but nothing too bad.
Now, it won't stay running for more than 2 or 3 minutes from reboot before it freezes and I have to long-press the power button to shut it down. Sometimes it just reboots on it's own. But after each reboot, it stays running for less time than the last. If I let it lie down for a few hours, it will return to running for 2 or 3 minutes before freezing or rebooting again.
Mine also seems to get pretty warm on the back.
I've tried getting an RMA number from the Archos website, but that page doesn't work (shows a MySQL error!). Had to resort to emailing their support team a couple of days ago, but still waiting for any response.
I wish I had bought it from Play.com instead of direct from Archos - at least I could have returned it easier. All in all, I'm not very impressed so far.
BTW, I did do a full, factory reset, but it's made no difference.
Nothing worked, i already deactivated GPS and bluetooth and did a factory reset too.
I think I'll wait for the ICS update and hope, that archos will fix the problem... I don't think it's a hardware issue...
Try 3.2.79 version, IMO it works overall better than 3.2.80 but I can't test 3g stick. Wifi however behaved better on .79.
Note- you can't downgrade official firmware (AFAIK)
I believe there is a way of downgrading official firmware - I may give 3.2.79 a go.
Sent from my GT-I9100 using Tapatalk

touchscreen won't respond after a minute of use

Hello have a good day,
As the title shows I have an archos 80 g9 1.2ghz edition I have searched but my problem with my tablets touchscreen is different from others. i gave this tablet as a gift to my sister upon vacation here in the Phils. Several weeks ago, we updated the tablet to Archos latest stock firmware 4.0.7 and it runs good after the update and played several movie streaming afterwards. While streaming movies the tablet keep on playing and wouldn't respond to touch. We turned off the tablet and let it rest for a while and sure upon booting it up again it works that seems it has no problem, but after several minutes the touchscreen hangs again and won't respond. I turned off and recalibrated the tablets touchscreen upon next boot but it's still the same as usual it hangs after several minutes of use. I have tried forced calibration in the recovery several times and the results is still the same. Have re- installed twice the official archos 4.0.7 firmware but nada still get the same results. The last thing I do because I thought maybe its a firmware issue was to install surdu petro custom 4.0.7 rom which I have flash successfully. Ihave formatted the disk prior to flash to clear it of any previous files but the tablet still behaves the same.
I know its only the touchscreen because even if the touchscreen hangs when I paired my sgs2 as a remote to the tablet it still responds and function as it should only I cannot control the tablet to the touch. I just want to ask if someone had experienced this situation and how you dealt with it. If it is a hardware issue thus anybody tried to open the tablet maybe a connector to the touchscreen digitizer is loose that when the tablet heats with use, the connector expands and lost contacts. i really need an insight on how to do these. Shipping the tablet back for warranty would cost more since I have brought already the tablet here in the Philippines. Any guide or solution is greatly appreciated. Will be trying to install older firmware later.
Thanks in advance
edit: already seen some teardown and pics from this forum and will do a teardown fix if firmware flashing won't work.

Question Reboots

The Zenfone 9 is a great little device. However, since today I have seen several automatic reboots of the device. Anyone else seeing this problem?
I haven't seen a reboot; any new app you've installed of late?
Good hint - I have installed one yesterday. Will uninstall and report back.
Unfortunately is still get 1-2 reboots a day. Not critical but annoying! Anyone else?
I'm on latest update and unlocked+rooted. Not a single unwanted reboot.
deepsync said:
Unfortunately is still get 1-2 reboots a day. Not critical but annoying! Anyone else?
Click to expand...
Click to collapse
Are you on the latest update? Mine hasn't arrived yet, but I'm worried this issue will appear on mine.
balkce said:
Are you on the latest update? Mine hasn't arrived yet, but I'm worried this issue will appear on min
Click to expand...
Click to collapse
Yes I am. No worries. Device is great. Just software.
Did a hard reset - problem persists. Not sure what the cause is - working with Asus support on it.
Hi, a friend of mine with a ZF9 has got reboot every night during charge (he uses slow charge, this night he'll try normal charge).
He had reboot even during daytime, he did a hard reset yesterday and for now everything is ok, but I'll update with new info in case of.
I've been having those reboots for weeks now. There is an official thread on the asus forums talking about it. There are more than a dozen people who have also reported it and from the looks of it, Asus hasn't found the source of the problem yet. Out of curiosity, in which country did you buy it? Are you rooted?
my version is a french version. I neither had any beta OS on it nor was it rooted. I wanted to provide Asus with Logs but they rather wanted the device for repair, now I'm waiting for its return.
I doubt this is a hardware issue though as the reboots did happen in cold state w/o any system activities ongoing. The only special thing on my setup was that I used two sim cards in parallel.
I did a hard reset and he problem remained. I also used slow charging.
I'm from Italy and the phone of my friend is not rooted and with bootlloader locked.
I heard my friend minutes ago, and from when he deactivated programmed charging the issue seems to have disappeared. Have you got programmed charging on?
Yes, I have the upload scheduled. But I'm beginning to suspect that the problem originates from a lot in Italy. I just asked you because I thought it was from there.
Love this phone but also having the same issue. Bought from Asus directly (US site) too. There's a whole thread of folks with the problem too on their forum:
ZenFone 9 randomly restarts
Hi all, I bought an Asus ZenFone 9 from the UK online store. I started to migrate the apps from my old phone to the zf9 and once I finished I started to use my new ZenFone 9 as my main phone. However, I noticed around 3 dso that when i wentato unplug a fter charging the phone it looked as if it...
zentalk.asus.com
sakun-ice said:
Yes, I have the upload scheduled. But I'm beginning to suspect that the problem originates from a lot in Italy. I just asked you because I thought it was from there.
Click to expand...
Click to collapse
Try to deactivate it and report please ;-)
My friend hasn't got reboot since then for now, two days and a half ago.
My reboots do not happen while charging, FWIW. And they're always while the phone is idle (sitting on desk). I look up and see it's spontaneously rebooting...
I was having reboots on custom kernel, just updated to 32.2050.2050.34 without going custom kernel (still rooted) and have had no reboots yet.
Mine reboots while watching YouTube app, either with high brightness, while charging, or both. It seems to be less likely to happen if i clear cache from YouTube settings.
It typically doesn't happen in other apps. Phone is stock. EU version.
After testing for a few weeks, there is a good chance that the reboots on my device are due to Magisk (not modules)

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