Maybe this problem was posted before, but I couldnt find one. To put it simply my Prime turned off abruptly and now wont respond at all, screen off, no sound, vibrations, nothing.
What had happened was when I invited a friend of mine to a game of 'Words with friends' on the Prime, the screen simply shut off and thats it.
The back story
From 7:20 am to around 5:45 pm today it was not touched.
From 5:45 to when the incident happened, I used mostly Dolphin browser, and some THD (game)
The minute before the 'crash' i was on the market ( called market when I was on it). On the MARKET I had started to download 'Words With friends', the download was interrupted by the change from 'Android Market" to "Google Play".
I continued my download after, opened the app, invited my friend, the second I clicked send, poof, crash.
End points
I am NOT ROOTED
I have NEVER dropped the thing
Is there anything I can do to get it out of this bricked stage?
Ps. Is this kind of thing covered by Asus?
have you tried charging it?
darkrad3r said:
Ps. Is this kind of thing covered by Asus?
Click to expand...
Click to collapse
Since you have never unlocked, or rooted, and the unit is still under warrenty, there should be no problem.
You sound like you've taken good care of it, so, the warrenty should take care of it.
I'd also try using the factory reset and see if that works....Never have done it, but instructions are available in one of the threads.
I'd factory reset it if I could , but it simply won't respond, and It crashed at around 70% ish battery,
Sent from my HTC Rezound using XDA
So, charging it for a VERY long time did the trick . I really appreciate the quick response , I'm touched .
Sent from my HTC Rezound using XDA
i has this probleme all 3-4 days.... i must charged the prime vor minimum 5 minute than i can restart with the powerbutton. accu is full loadet after restart...
Happened to mine once, I freaked out, then calmed down. I plugged it in then I held down the power button for what seemed like an eternity, and it came on. Hope you get it to work.
Sent from my Transformer Prime TF201 using xda premium
Just a thought but it sounds like the battery guage is not working right on your devices. They shut off for no reason, wouldn't start until charged. Like I said just a thought. Maybe someone else can confirm?
Related
Hi there.
Getting kind of worried and irritated at the same time. My phone has recently been turning itself off and it seems the only way I can get it back on is removing the battery and putting it back in. Lock button doesn't work to turn it on. This happened a few days ago when I was sitting by a fire so I thought it might be the heat, but even then, my phone heats up often if I'm playing games etc. it also happened just a moment ago when my phone was just laying on the floor.
Has anyone else had this problem?
Anyone..?
charlimit
And what ROM might you be using? Stock or a custom one? Giving a little info never hurts
Willbuh said:
Hi there.
Getting kind of worried and irritated at the same time. My phone has recently been turning itself off and it seems the only way I can get it back on is removing the battery and putting it back in. Lock button doesn't work to turn it on. This happened a few days ago when I was sitting by a fire so I thought it might be the heat, but even then, my phone heats up often if I'm playing games etc. it also happened just a moment ago when my phone was just laying on the floor.
Has anyone else had this problem?
Click to expand...
Click to collapse
Dunno what a lock button is, but when you say the phone turns itself off, are you sure it hasn't just frozen? Next time it happens, press and hold the power button for about 8 seconds. If there is something still alive in the phone it should turn off/reboot without having to remove the battery.
And yes, lots of others have seen this type of behaviour. I have personally seen this freeze, "slow" reboots and "fast" reboots. Lots of threads out there about this type of stuff. I have no idea why it happens. I don't even know if its a hardware or software (app or OS) problem. And I don't think anyone else knows either ...
My phone was returned for replacement 1 week ago and it now appears to have been sent for repair / investigation / lost (take your pick).
I'm on stock rom by the way
I have the same problem. It started a few weeks ago. I had about 4 reboots/shut offs per day.
About one week ago it just stopped.
I haveno idea why it started or stopped.
Sent from my GT-I9100 using XDA App
I am also on stock.
It occured on KE2 and KF3.
Sent from my GT-I9100 using XDA App
i have the same problem right now, at first i believe that because i havent set a lock, maybe my phone turn off in my pocket by accident, but today it happens again just over my desk..... curious????
Finally got my new Transformer Prime from Best buy!
Sad news is all I can do is turn it on and watch the android tell me to start.
The touchscreen is completely unresponsive. I am on hold with Best Buy phone support right now (the lady has no idea what a transformer prime is).
I have tried cold boot by holding power and volume down for 5 secs...
Tried while charging and on batteries. I do not have a dock or a stylus.
Do you guys have any other ideas I can try before I punt this POS back to BB?
Thank you
Let the battery discharge all the way until it shuts off, charge it up for a half hour or so and try it out again. It seems to have worked for some people in a thread around here somewhere who had their touchscreen stop working after an update.
I let the battery discharge all the way until it shut off. This was not an easy task. Had to stay up to keep the screen on. When I restarted I had the same issue.
Unless there are any other ideas I may just have to return this thing.
Another question... Is it worth exchanging? Should I wait for the Tegra 3 Lenovo with 2 gigs ram? I am a very sad Panda
Man, its stuff like this that should clue manufacturers in to allowing users to pull a battery. I have had funky issues with my Nexus One and not sure what I would do if I could not pull the battery in that puppy.
I hate to think of spending 6-8 hours trying to discharge the battery on the Prime for something like this.
I would call ASUS and see if they have any tricks you can try. If not then return through BestBuy. Not sure what the turn around time would be or how that relates to other T3 releases.
You could also try holding down the power button until you get the Eee Pad boot screen. I think that works like a warm boot.
UmbraeSoulsbane said:
Man, its stuff like this that should clue manufacturers in to allowing users to pull a battery. I have had funky issues with my Nexus One and not sure what I would do if I could not pull the battery in that puppy.
I hate to think of spending 6-8 hours trying to discharge the battery on the Prime for something like this.
I would call ASUS and see if they have any tricks you can try. If not then return through BestBuy. Not sure what the turn around time would be or how that relates to other T3 releases.
You could also try holding down the power button until you get the Eee Pad boot screen. I think that works like a warm boot.
Click to expand...
Click to collapse
The reset button should disconnect the battery for a short period of time, so that would be kinda the same isn't it?
Where is the "Reset button" I already tried cold boot.
This is your chance everyone, before I send back to Best Buy. Any ideas. I don't care if it bricks it as I will prob send back.
Is there any special order to the drain power and restart. I tried restarting with the device plugged in. Should I take the time to try again to drain the power and try powering on with the device not plugged in?
Update: Found the reset button. Did not work
trainwreck512 said:
Update: Found the reset button. Did not work
Click to expand...
Click to collapse
If you have hit the reset, cold booted it and ran the battery down, I am not sure what it left to try if you cannot navigate through the device. Maybe if you had the keyboard you could get in and install a touchscreen tester or something, but not sure how much I would trust your device if it still does not register touch after all that. Probably better to just return it and get another.
Honestly, I love the tablet and haven't had any serious issues with it. Sounds like you just got a dud.
I am starting to agree with you. If they had some in stock I wouldn't give it a second thought. Now I get to wait for Who knows how long to get another one.
I have put in an Esupport ticket with ASUS. I will update you on what they say.
FYI when it starts it only shows the home buttons for a split second. It pops up a small back box that says English. Is this normal behavior?
trainwreck512 said:
FYI when it starts it only shows the home buttons for a split second. It pops up a small back box that says English. Is this normal behavior?
Click to expand...
Click to collapse
It runs through the Google Device setup when you first launch it. I do not remember the exact order, but language would probably be the first option.
I assume this looks like a drop box where you would have the option of other languages, but of course you would not be able to test without being able to tap.
Those all come up, drop down menu is there and says English as well. What i'm talking about is a small black box appears over the android guy that says English and disappears. This happens in unison with the home buttons on the bottom that also disappear.
I will post a Youtube Video soon so you all can see.
Thank you for all your responses thus far!
UPDATE: I am not gonna post a video as my video camera is not yet working with ICS custom ROM.. I don't feel like putting an old Rom on. Sorry.
Truth is I give up. I am taking the prime back to Best Buy on lunch break for full refund. Think I'll go buy a Go Kart.
Thanks again for all the help!
UPDATE2: I really really want a Transformer prime... I decided to once again order from Best Buy.
This morning 2 hours after I ordered my 3rd Prime, Best Buy canceled the order.
Best Buy support said it was cause I changed the shipping address to my UPS store.
So they just Canceled the order.. I am now taking the large hint the universe is giving me.
I am not meant to have a Prime
I picked up my first 920 from somewhere other than ATT. It initially had an small issue with its audio where the external sounds were not initially enabled. I did a hard reset to be sure, and both times it was off. Got past that and the phone seemed ok, until I unplugged it and hit the power button and it froze... HARD! No response from any button, or combination of buttons. I returned it and went to got the next one from ATT. This one started out perfectly, had no issue with sound. Then during a call it FROZE. Not as hard as the first one as connecting power and holding the <Volume Down> and <Power> buttons for 2-3 minutes finally rebooted it. That I have similar experiences with two phones says that there may well be something wrong the phone in general, and I am very surprised that I have not found it reported by others here. Have I missed something?
hvbelton said:
Have I missed something?
Click to expand...
Click to collapse
No, I don't think you have. The majority of them have been fine. In fact, mine has been perfect so far. Maybe the place you got yours got a bad batch?
n7slc said:
No, I don't think you have. The majority of them have been fine. In fact, mine has been perfect so far. Maybe the place you got yours got a bad batch?
Click to expand...
Click to collapse
Mine froze while trying to post using board express. It reboted and was fine. Other than that, no lockups since and I'm a heavy user.
I've also been having problems. After heavy use, it becomes very warm and tends to lock up.
I just uploaded a video to YouTube showing this.
http://youtu.be/x0KtZ7VCcTE
I can cause a hard freeze when jumping from bluetooth audio and back when nothing is selected to play. Other than that great phone..
Have this same issue with bluetooth - phone has locked up 4 times in two days. I didn't notice a correlation with nothing selected to play, so I'll check that. Typically I get into my car and the music just starts playing, and when I leave it pauses. Now it'll freeze when I get in and my car will say "Windows Phone operation not supported." After a minute or two (I usually power off the car stereo) the phone will come back with the song queued up at the top (as if I hit the volume). I hope this is addressed by the fix coming out in December.
Other than that the phone has been great - no issues.
Second Returned
I was in the middle of a conversation today and it just stopped. The call didn't drop, the phone just stopped, locked up hard for the second time. I return it and got a replacement (last day I could do it). It concerns me that there has not been more traffic about what seems to be a major issue with the 920
hvbelton said:
I was in the middle of a conversation today and it just stopped. The call didn't drop, the phone just stopped, locked up hard for the second time. I return it and got a replacement (last day I could do it). It concerns me that there has not been more traffic about what seems to be a major issue with the 920
Click to expand...
Click to collapse
There's loads of complaints about this problem on the Nokia support discussions website, but there isn't a single common cause. Some have SIM card problems while others are blaming specific apps. Whatsapp and Facebook are two examples as well as Nokia Drive + Beta. Others have reported their phones freezing up after using a wireless charger.
Personally, I reckon it's the WP OS isn't at all stable and needs a serious patch.
We bought 2 at once - the one keeps freezing and the other never froze once. Both are using BTooth. However both are randomly rebooting, which I know they are patching.
But I wonder if the freezes and rebooting are related?
Mine hasn't rebooted to my knowledge but it does regularly freeze. It froze again on Friday and now refuses to power back on. I've repeatedly tried the two button and three button resets but the phone won't even vibrate. I've left it on charge using two different charges and tried the wireless charging plate but it's still dead.
Looks like its off to repair then. Not a good few weeks with the 920.
We took the one phone back to have it replaced. ATT obliged because it was within 14 days.
Still freezes. Only happens when on BTooth in the car.
I really hope a software updates this because it is a deal breaker!
Try setting the highest data speed to 3G for a while and let me know if that helps...
Sent from my LT29i using xda premium
Mine freezes overnight when charging it with a wireless charger. every.single.time. Back to the store today as it is clearly defective, new one is already pre-ordered
Guys I have a strange problem with my lumia 920. When I use the phone while it's connected to the wall charger sometimes it's touchscreen becomes unresponsive. When I have to lock and unlock the phone using the power button everything again becomes normal. This happens quite a few times while charging.
Other than the above mentioned problem my phone froze once for which I had to do soft reset.
I want to ask is this happening with me only or others are experiencing it too.
And is there any solution to it??
Thanks in advance.....
Sent from my GT-N7100 using Tapatalk 2
Anyone else getting the demigod hardware reset screen?
Got it once shrugged it off.. Second times got me a bit worried...
whiteguypl said:
Anyone else getting the demigod hardware reset screen?
Got it once shrugged it off.. Second times got me a bit worried...
Click to expand...
Click to collapse
Could you elaborate more about what this screen is?
If you had it you would know what I'm talking about for sure.
If you were just asking in general. It all appears to be a screen that gives you an option to go into download mode after your phones hardware resets. Phone boots into it.
I got a black Demigod screen on my old phone Friday. It was the proverbial straw on a phone that was rebooting itself daily - I exchanged it on the weekend.
The black screen was, I believe, for a kernel panic. I got the same 3 options: Download mode, reboot to normal and something else...
Does your phone get poor battery life. Does it make noise when you squeeze it? I wonder if all these issues are related. You should have your phone replaced. My phone does not give me any of the problems people are talking about
the best phone ever
Yep, I got the yellow screen this morning. I was like WTF is this? Rebooted and all is fine now. We'll see how long it lasts. Any idea what causes this?
drwario said:
Does your phone get poor battery life. Does it make noise when you squeeze it? I wonder if all these issues are related. You should have your phone replaced. My phone does not give me any of the problems people are talking about
Click to expand...
Click to collapse
No i just exchanged one that had batter problems for this one. This ones battery is fine. No noise aside from the vol down button.
droidiac13 said:
Yep, I got the yellow screen this morning. I was like WTF is this? Rebooted and all is fine now. We'll see how long it lasts. Any idea what causes this?
Click to expand...
Click to collapse
Was told in irc that its a mode the phone goes into that allows jtag over usb. If it does it again im just taking this one back too. Everything seems normal after a reboot for me too, something is changing when it happens though because my hosts file reset both times.
Both times it happened i was on sk8s kernel. But i havent seen anyone else on it say anything about it and i was on sk8s on my old phone too and it didnt do it.
whiteguypl said:
No i just exchanged one that had batter problems for this one. This ones battery is fine. No noise aside from the vol down button.
Was told in irc that its a mode the phone goes into that allows jtag over usb. If it does it again im just taking this one back too. Everything seems normal after a reboot for me too, something is changing when it happens though because my hosts file reset both times.
Both times it happened i was on sk8s kernel. But i havent seen anyone else on it say anything about it and i was on sk8s on my old phone too and it didnt do it.
Click to expand...
Click to collapse
All I've done is root, unlock and removed bloat. No other mods on my end so it can't be due to sk8s kernel.
Sent from my LG-E970 using Tapatalk 2
damn it.. i was really hoping it was a code problem....
guess im takin another trip to best buy...
I haven't had one today. Anyone else?
Sent from my LG-E970 using Tapatalk 2
This message only happened to me when I plug into my car charger. Before I rooted it used to say slow charge. Now I get this message. I think the base ROM took something out...
Sent from my LG-E970 using xda premium
That's when I got it too. I'm on stock so I'm not thinking it's the base ROM. Maybe it's something to do with the charger each of us used for the first time...
Sent from my LG-E970 using Tapatalk 2
funny you guys say that.. first phone didnt get the screen was never pluged into car charger. second phone was pluged into car charger.
but.. the guys in irc keep saying its software related.. so ill take there word for it for now. they no more then i do.
whiteguypl said:
funny you guys say that.. first phone didnt get the screen was never pluged into car charger. second phone was pluged into car charger.
but.. the guys in irc keep saying its software related.. so ill take there word for it for now. they no more then i do.
Click to expand...
Click to collapse
They definitely know more. No doubt about it. At least we know one thing. I got it on stock while others got it on a ROM. So I'd assume that it's a hardware issue or an issue that's buried in the software. See, I just covered all the bases. Lol
Sent from my LG-E970 using Tapatalk 2
one of the devs had it happen to his rooted freegeed stock too. he was the main one telling me it is software.
I just plugged my phone in and took the dog out. Came back and my phone was in fastboot mode for some reason. LOL
Sent from my LG-E970 using Tapatalk 2
Twice in the last week since upgrading to Base 0.6.5. Second time overnight, causing my alarm to fail to go off in the morning. :banghead:
Sent from my LG-E970 using xda app-developers app
I'm on the Sprint LGOG and I just had it happen too.
Stock ROM, rooted, and unlocked. Never happened until today, which was the first time I did a restore with TWRP - I debloated too much.
Rebooted and seems fine now.
Sent from my LG-LS970 using xda premium
Is all fine and dandy until you miss an alarm.
I just got the Demigod screen too.
All I've done to my phone is root it and unlock it with FreeGee.
EDIT: I had noticed that the phone was acting somewhat strangely the past couple days (slow response, screen not turning on when I press the power button, multitasking screen not appearing/not responsive). Now it seems alright even though I had rebooted the phone prior to the Demigod screen to try and resolve these issues.
I plugged my phone in the car charger earlier and noted I had 49% battery left. I drove an hour and when I took the phone off the charger it was turned off. I'm not rooted or anything. This is my first Android phone. Would Android be considered less stable than ios?(which is what I've used for years)
Sent from my LG-E970 using Tapatalk 2
Mine did the same! But it only happened once for me
Sent from my GT-N7105 using xda app-developers app
Happens To Me A Few Times A Week.
MNDZA said:
I plugged my phone in the car charger earlier and noted I had 49% battery left. I drove an hour and when I took the phone off the charger it was turned off. I'm not rooted or anything. This is my first Android phone. Would Android be considered less stable than ios?(which is what I've used for years)
Sent from my LG-E970 using Tapatalk 2
Click to expand...
Click to collapse
That same problems happens to me when i unplug it or even just wake it up from sleep. It doesnt do it too often like it did when i first got it but im sure it will be fixed with a software update. All you gotta do is restart the phone hold down the power and down button ( on the volume rocker)
Just happened again. Plugged in car charger and it powered down. WTF is this?
Sent from my LG-E970 using Tapatalk 2
I used to have a samsung captivate that did the same thing, generally it is a thing you just have to deal with! It sucks, I know but sorry!
Galaxy S3
kindle fire running cw9
iPod touch 4 6.0.1 jailbroke
I turned it back on, kept driving, and then it turned off again. This is ridiculous. It never did this before.
Sent from my LG-E970 using Tapatalk 2
I've had mine for three weeks and done all kinds of hackerization to it and have never seen this issue. Defective device, swap it out.
Sent from my LG-E970 using xda premium
I think the problem may be with the app HD Widgets. I installed it last night and the problem started today. According to one review I read, it was causing some guy to have random reboots. The developer responded that it is a bug in Android OS, BUT they released a fix in today's update anyway. Hopefully it is fixed now.
Sent from my LG-E970 using Tapatalk 2
I've had it happen twice to me. I got the feeling it was a software conflict type issue.
Sent from my LG-E970
I think it is hd widget too. I had that on my nexus 7 and it randomly shut off. I deleted it and it hasn't happened again.
Sent from my LG-E970 using Tapatalk
I won't pretend to know what the actual problem is but I'm assuming it's software related, but this thing does strange things when connected to a car charger.
Same thing happened to me twice while it was sitting in my pocket.
Pulled it out and it was off. It would not turn back on unless I held the down volume button and power button. My phone is completely stock and I do not have HD widgets.
Twice for me. I'm rooted and unlocked.
Sent from my LG-E970 using xda premium
I'm on The Base .7.1 and i've had my phone reboot on it's own a few times (on .5 and .7 it did this as well). it doesn't seem to matter what I'm doing...i can be taking a phone call or answering a text, it can be sitting in my pocket or playing chess.
the only thing that is constant is that AFTER the reboot, some application or other has updated itself via Google Play. perhaps there is some conflict occurring when application updates are presented to the Google Play app? could just be coincidence, but it has self-rebooted many times now and every time it comes back up there is a newly applied update to some installed application.
Had a Samsung Captivate that did that, called "sleep death" and was frequent. ATT swapped it out saying there was a bad batch and it never happened again.
My LGOG did it once the other night; well it did a full reboot by itself. If it becomes an issue I'll take it up w/ ATT again.
Had it happen twice in the past 2 days just in my pocket. Starting to get a bit frustrated with this phone.
Had this happen to me at least twice. Funny thing is the phone died in the same general geographic area each time.
Both times I had over 65 or 75% battery left and I was driving a few hundred miles across areas with bad cell reception. on the way back from my trip I actually chanced to look at the phone because I half expected it to be off due to having experienced the unintended power down before. Phone was NOT plugged into a charger. In the past, driving through these areas would put certain phones into power saving mode where cell function shuts down or phone. I think it's related to driving without reception or just no reception.
Normally I can leave this phone sitting and it stays on and wakes up without a fight.
Called AT&T, they are trying to run me through the whole hard reset/phone swap process.
Wanting something a bit stronger, I got LG's number. They said I was the first person to report the issue.
Both companies suggested turning the device off and charging to 100%, although they were both general suggestions (still, I hadn't tried that). The LG tech actually suggested that I take the battery out and... Well I didn't let that go any further.
LG said I could send my device to them instead of AT&T, if I wanted. They don't presend phones so you'll be SOL for "5-7 days" but I feel better that they would actually look at it instead of just throwing it in a "refurb" pile when the screen turns on.
Anyway, call them! Press 1 for English, 1 for Mobiles, I got an answer in 3 seconds. At least help put this on their radar. 800-793-8896.
of those of us who are experiencing random reboots...
are you rooted/unlocked?
are you on the Stock ROM or on The Base?
if The Base, which version? .5 or .73
i am rooted/unlocked running .73
DraginMagik said:
of those of us who are experiencing random reboots...
are you rooted/unlocked?
are you on the Stock ROM or on The Base?
if The Base, which version? .5 or .73
i am rooted/unlocked running .73
Click to expand...
Click to collapse
Stock.