Finally got my new Transformer Prime from Best buy!
Sad news is all I can do is turn it on and watch the android tell me to start.
The touchscreen is completely unresponsive. I am on hold with Best Buy phone support right now (the lady has no idea what a transformer prime is).
I have tried cold boot by holding power and volume down for 5 secs...
Tried while charging and on batteries. I do not have a dock or a stylus.
Do you guys have any other ideas I can try before I punt this POS back to BB?
Thank you
Let the battery discharge all the way until it shuts off, charge it up for a half hour or so and try it out again. It seems to have worked for some people in a thread around here somewhere who had their touchscreen stop working after an update.
I let the battery discharge all the way until it shut off. This was not an easy task. Had to stay up to keep the screen on. When I restarted I had the same issue.
Unless there are any other ideas I may just have to return this thing.
Another question... Is it worth exchanging? Should I wait for the Tegra 3 Lenovo with 2 gigs ram? I am a very sad Panda
Man, its stuff like this that should clue manufacturers in to allowing users to pull a battery. I have had funky issues with my Nexus One and not sure what I would do if I could not pull the battery in that puppy.
I hate to think of spending 6-8 hours trying to discharge the battery on the Prime for something like this.
I would call ASUS and see if they have any tricks you can try. If not then return through BestBuy. Not sure what the turn around time would be or how that relates to other T3 releases.
You could also try holding down the power button until you get the Eee Pad boot screen. I think that works like a warm boot.
UmbraeSoulsbane said:
Man, its stuff like this that should clue manufacturers in to allowing users to pull a battery. I have had funky issues with my Nexus One and not sure what I would do if I could not pull the battery in that puppy.
I hate to think of spending 6-8 hours trying to discharge the battery on the Prime for something like this.
I would call ASUS and see if they have any tricks you can try. If not then return through BestBuy. Not sure what the turn around time would be or how that relates to other T3 releases.
You could also try holding down the power button until you get the Eee Pad boot screen. I think that works like a warm boot.
Click to expand...
Click to collapse
The reset button should disconnect the battery for a short period of time, so that would be kinda the same isn't it?
Where is the "Reset button" I already tried cold boot.
This is your chance everyone, before I send back to Best Buy. Any ideas. I don't care if it bricks it as I will prob send back.
Is there any special order to the drain power and restart. I tried restarting with the device plugged in. Should I take the time to try again to drain the power and try powering on with the device not plugged in?
Update: Found the reset button. Did not work
trainwreck512 said:
Update: Found the reset button. Did not work
Click to expand...
Click to collapse
If you have hit the reset, cold booted it and ran the battery down, I am not sure what it left to try if you cannot navigate through the device. Maybe if you had the keyboard you could get in and install a touchscreen tester or something, but not sure how much I would trust your device if it still does not register touch after all that. Probably better to just return it and get another.
Honestly, I love the tablet and haven't had any serious issues with it. Sounds like you just got a dud.
I am starting to agree with you. If they had some in stock I wouldn't give it a second thought. Now I get to wait for Who knows how long to get another one.
I have put in an Esupport ticket with ASUS. I will update you on what they say.
FYI when it starts it only shows the home buttons for a split second. It pops up a small back box that says English. Is this normal behavior?
trainwreck512 said:
FYI when it starts it only shows the home buttons for a split second. It pops up a small back box that says English. Is this normal behavior?
Click to expand...
Click to collapse
It runs through the Google Device setup when you first launch it. I do not remember the exact order, but language would probably be the first option.
I assume this looks like a drop box where you would have the option of other languages, but of course you would not be able to test without being able to tap.
Those all come up, drop down menu is there and says English as well. What i'm talking about is a small black box appears over the android guy that says English and disappears. This happens in unison with the home buttons on the bottom that also disappear.
I will post a Youtube Video soon so you all can see.
Thank you for all your responses thus far!
UPDATE: I am not gonna post a video as my video camera is not yet working with ICS custom ROM.. I don't feel like putting an old Rom on. Sorry.
Truth is I give up. I am taking the prime back to Best Buy on lunch break for full refund. Think I'll go buy a Go Kart.
Thanks again for all the help!
UPDATE2: I really really want a Transformer prime... I decided to once again order from Best Buy.
This morning 2 hours after I ordered my 3rd Prime, Best Buy canceled the order.
Best Buy support said it was cause I changed the shipping address to my UPS store.
So they just Canceled the order.. I am now taking the large hint the universe is giving me.
I am not meant to have a Prime
Related
The past two mornings when I wake up my prime was shutdown and a simple power on does not do the trick. I just start hitting volume and the power button and it eventually powers on.
Anyone else having this issue?
Sleep of Death?
Sent from my ADR6300 using Tapatalk
RussianMenace said:
Sleep of Death?
Click to expand...
Click to collapse
Not again...
Did you upgrade the firmware?
dhonzik said:
Did you upgrade the firmware?
Click to expand...
Click to collapse
Yes. Itdidnt happen the first night. The next 2 it did.
anymore feedback on this? is there a way to avoid it? is my device simple plagued with it for life?
oasis9389 said:
The past two mornings when I wake up my prime was shutdown and a simple power on does not do the trick. I just start hitting volume and the power button and it eventually powers on.
Anyone else having this issue?
Click to expand...
Click to collapse
I've had it happen to me a couple of times. This is very similar to what happened with my transformer, but very much less frequency. Basically when it goes on standby and locks the screen, and you move to a different location, it won't wake back up. You have to hold the button for 30 seconds to shut it down and power it back up. This isn't a major problem and will probably be fixed with future updates. I am worry about my other problems, GPS, sluggishness, and wifi signal is still really week. When it's good it's really fast, but when I'm in an area of my house (the toilet) weak ass signal!
nxp3 said:
I've had it happen to me a couple of times. This is very similar to what happened with my transformer, but very much less frequency. Basically when it goes on standby and locks the screen, and you move to a different location, it won't wake back up. You have to hold the button for 30 seconds to shut it down and power it back up. This isn't a major problem and will probably be fixed with future updates. I am worry about my other problems, GPS, sluggishness, and wifi signal is still really week. When it's good it's really fast, but when I'm in an area of my house (the toilet) weak ass signal!
Click to expand...
Click to collapse
yea so that is my question.. this is not something to return it for? it could be fixed with an update?
oasis9389 said:
yea so that is my question.. this is not something to return it for? it could be fixed with an update?
Click to expand...
Click to collapse
They fixed the transformer with an update. Can't guarantee anything but most likely it will be.
nxp3 said:
They fixed the transformer with an update. Can't guarantee anything but most likely it will be.
Click to expand...
Click to collapse
cool thanks.
This is exactly what I came here looking for. Mine arrived this morning and worked fine all day and now it won't wake up... Since I've had it for less than 12 hours, I wasn't entirely happy, but at least I'm not the only one with the issue and I'm sure Asus will correct it... at least I hope so, lol
+1 on this issue.
while sleeping it shuts down. It can be turned back on by holding the power button, but at that point it has to start back up again, not just come out of sleep mode.
2 days ago, I woke up, this happened to tablet - it was off. I am on ICS mind you. It was not battery as when I restarted, it had 44%.
I was a little freaked out as I had to hold down the power button for longer than normal it seemed to get it to come on.
Very strange.
I had this happen for the first time yesterday. I used the reset hole with a paper clip. The reset hole is the one on the left side under the SD card slot, not the hole on the top near the camera.
my email to Gary Key:
Is the 9.4.2.13 update expected to fix the shutdown issue that is
separate from crash/restart issue?
I do not experience crashes but my unit will read as an empty battery
when it is sleeping and shutdown. When started back up the battery
level is fine.
His response:
It should also address this problem. We had two units returned with
this problem and the update cured both of the units. I cannot 100%
guarantee it at this point until we collect additional data but
hopefully it will work fine for you. Ensure you are on AC when the .13
update is started. After the completion of the update. Please shutdown
the unit and do a full power on cycle.
I am still having the sleep/shutdown issues after updating to 9.4.2.13.
GK requested I do a full system reset (dont know if its different from factory reset in the settings but they sent instructions that takes you to the cold boot menu with the wipe data icon and then you wipe data) and update the included apps.
if this doesnt work, will have to send it in.
I can still return as well, but everything else is working (including GPS) so I hate to return it. And as of now amazon is only refund anyway so Id have to find a replacement elsewhere.
Love the smell of napalm in the morning.
after the .14 update, I am still getting shutdowns.
I downloaded the update, then cold booted, then installed, then cold booted again.
anybody else still experiencing this??
So I just got my shipment from bestbuy and i open the box, try to turn it on and it doesnt. I charge it for 5-6 hours and see a green light on the power button steady so I unhook from the charger and try to turn it on and it doesnt. I hold the power button for few seconds, it vibrates but doesn't turn on. Can anyone provide any insight on what's going on? Is this device defective?
Have you taken it out for a nice seafood dinner yet? Remember, you have to treat it nicely and make it feel special before you get what you want from it.
....Yes, it's obviously broken, return it for a working one.
Sent from my Transformer Prime TF201 using Tapatalk
If it vibrates, that means that it has booted, but if you see nothing, it's most likely your display.
Eek =(
I'd say let it charge a lil more. Of it still doesn't cut on,Exchange it immediately. don't even wait. Its supposed to be charged for 8 hours on first use. Lots of primes shipped with low battery or dead ones. zif the next couple of hrs. it don't cut on, just take it back. No reason for you to deal with the Hassel. let us know how it goes or if it ends up booting up. There were others in your position and after a good long charge, it booted up. After that prime charges from 0-100% in 2-3hrs. it charges up very fast. good luck
---------- Post added at 11:47 AM ---------- Previous post was at 11:45 AM ----------
dpwhitty11 said:
Have you taken it out for a nice seafood dinner yet? Remember, you have to treat it nicely and make it feel special before you get what you want from it.
....Yes, it's obviously broken, return it for a working one.
Sent from my Transformer Prime TF201 using Tapatalk
Click to expand...
Click to collapse
BUYMECAR said:
If it vibrates, that means that it has booted, but if you see nothing, it's most likely your display.
Eek =(
Click to expand...
Click to collapse
As a matter of fact, OP, EXCHANGE IT RIGHT NOW. DONT WAIT. someone could have dropped your prime n it knocked the connection to display loose. keep us posted.
Possibly.
I would post a link, but can't.
Google
asus transformer prime support download
In the Manual section, download and read the
Eee Pad Transformer Prime TF201 FAQ (English)
I can't cut and paste from the damn PDF... it's locked down.. lol
Good luck!
Brad
There is a tiny hole to hard reset it on the side, you could try that. Also, this thread has people with the same issue but theirs was resolved in an hour or two after it was charged.
http://forum.xda-developers.com/showthread.php?t=1443558&highlight=turn+on
http://forum.xda-developers.com/showthread.php?t=1417670&highlight=turn+on
This is the thread I found out about the hard reset hole.
http://forum.xda-developers.com/showthread.php?t=1445267&highlight=turn+on
I would try those things and then decide if you want to wait overnight or return it. If they have stock right now I would get there quick and return it.
Try holding the power button in for like a full minute once too. Your instinct will be to remove your finger after the vibration but just keep holding it.
Yea, i think thats what happened. F'in Bestbuy sent it in an enevelope w/o any kind of padding. The UPS guy threw it on my porch from about 10ft away so I am sure the display got damaged.
madvj said:
Yea, i think thats what happened. F'in Bestbuy sent it in an enevelope w/o any kind of padding. The UPS guy threw it on my porch from about 10ft away so I am sure the display got damaged.
Click to expand...
Click to collapse
Rule number 1: We don't use Best Buy.
Rule number 2: We don't use F#*KING Best Buy.
And please make a point of reporting the UPS guy, even though he will probably get a medal for such terrible service as it seems that's what UPS strives for.
I got mine from bb a couple of weeks ago and same thing it wouldn't turn on. Dont bother with support. Just return it. I had no problem returning. The only issue is the dont have another to give you. Ordered mine through another company and this one is working fine. Good luck.
My second Prime done through OMS order came in a box with plenty of padding, though it came from the Ohio warehouse. The first primes not OMS was from California with the bubble wrap lined envelopes. Of course I have to send this prime back for 3 light bleeds.
Hm, looks like I am in the same boat. I even went as far to get Black Tie since the girl had kept an eye out and remembered me since December. Guess I have to take it back and take notes by hand in class tonight.
Update:Called back. Girl said that their display took hours to charge before it turned on. Oh Boy. They don't have another one coming for days so I guess there is no damage in waiting for it to get a SUPER charge. -sigh-
Update number 2: After college class my Prime sat on the charger for a total of 4 hours. It is now turned on fully, showing 100% battery life, and is about to get rooted.
My complaint here is, after makeing us salivate and wait so dang long they expect us to wait even longer to charge it!!. I must say Indignation! lolz. Now to find a Keyboard dock.
So I've had my prime for around 3 months.
Yesterday it decided to stop working.
If you hold the power button for 15 seconds it vibrates.
At no point does the screen turn on.
try hooking an HDMI cable up to it and the t.v. to see if it displays anything. another thing is to try to drain the battery all the way down then recharge it. or try a soft reset. stick a paperclip in the little hole underneath the microsd card slot. press into you feel a slight click. then it should reset. hopefully that'll help. if none of the latter steps work but you can still see an image on the screen, then chances are the connector to your display got knocked loose. another thing to try is to hook it up to your PC to see if its recognized.
It shows up via hdmi.
fixyourtech said:
So I've had my prime for around 3 months.
Yesterday it decided to stop working.
If you hold the power button for 15 seconds it vibrates.
At no point does the screen turn on.
Click to expand...
Click to collapse
The prime I just RMAed did the same thing. The prime froze while playing music and was drained of the battery. When it was charged back to full status... it only vibrates screen stayed black as night no matter what kind of soft, hard reset I did. I bet its the lcd since I can still see it on the laptop when its connected. Make sure when you call support for an RMA they send you a shipping label so you dont have to pay anything. Probably screen connection lose or just bad lcd display.
fixyourtech said:
It shows up via hdmi.
Click to expand...
Click to collapse
Could be your ribbon cable that connects from mobo to lcd. OR It could be bad
Lcd like junrider said. Only one option if its a bad lcd or etc.
-RMA your prime. Asus will fix it.
Other option if its just the cable came loose in prime.
-Open up your prime. Connect the cable back yourself.
Note: Opening your prime will void your warranty. Especially if Asus can tell you opened
it. Plus you risk the chance of breaking something. The prime is actually very easy to open.
You can see the thread in my sig for more info.
GL
Tip: If you do RMA it, take video proof of it working and packaging it etc. Basically, the more proof that when you sent the Prime it was completely fine, the better. There has been many incidences of people sending in Primes and having them damaged and having to pay for the damages.
RMA it not worth losing warranty for something your not sure of. And let them know you have fully documented (video and still shots ) your prime's condition before and during its packaging stage.
The other day, I went to turn on my Prime and the screen didn't come one, so I thought the battery was dead. But even after charging it overnight, the screen still didn't come on, so I took a closer look and figured out that the tablet is powered on, but the screen is entirely black.
I know it's on because it makes the tone when you plug in or remove the power cable, and when I connected it via USB to my Win7 machine, it immediately installed the drivers and correctly identified it as a Transformer Prime.
So basically I have a running tablet with a black screen; no boot animations or text, just nothing. I would assume it's a hardware problem rather than software, unless anyone out there has a better idea.
I bought it used on Ebay, so I know I'm probably SOL in regard to warranty, but will Asus fix it for a fee? Or is there a market for mostly-bricked tablets out there?
Thanks
Hmmmm...motherboard could have died. I'd at least check with Asus, but barring that id open it first to make sure the LCD ribbon inside never came off.
As a final option you could let someone with a busted LCD but working prime try it out.
Have a look at the post by youngnex in the RMA Question thread.
http://forum.xda-developers.com/showthread.php?p=33281353
I'd say send it in and see what they say. But then I'm biased as I bought mine on eBay too and want to know! Lol
Seriously, though, for $20 I'd send it in to see.
Sent from my Transformer Prime TF201 using xda app-developers app
Cool, thanks for the info. A loose cable would explain it, but I'm not too keen on opening it up. I'll look around for instructions on how to do it, but if it seems over my head I guess I'll try to send it back and see how it goes.
Kennedy808 said:
Cool, thanks for the info. A loose cable would explain it, but I'm not too keen on opening it up. I'll look around for instructions on how to do it, but if it seems over my head I guess I'll try to send it back and see how it goes.
Click to expand...
Click to collapse
Might want to start here:
http://forum.xda-developers.com/showthread.php?t=1479664
Have you actually tried to reboot it by holding down the power button for 10s? My i9000 sometimes does this and a reboot always fixes it.
So, the screen doesn't light up at all? Not even any edge lighting?
In that situation, I'd be connecting it via HDMI cable to an external HDMI screen. You'll need to get a micro-HDMI adapter in order to do this. You can get them from monoprice.com pretty cheap ($2ish).
Opening your prime isn't hugely difficult. There's videos on the internet on how to do it. The real key to opening it is that there are locks that hold the screen down that you need to slide open -- they're under the rubber stoppers that cover the docking station holes.
Now, changing the LCD is a HUGE, difficult pain.
Yes, I've tried to reboot it with a long power hold. I get the quick vibrate after about 10 seconds, but nothing at all on the screen.
It does sound like it might be just the LCD ribbon, so maybe I'll try to open it up this weekend.
For the sake of future Googlers, I wanted to post an update saying that I went ahead and opened it using the instructions linked in the post above, and was able to re-seat one of the ribbon cables, and everything works fine now. Thanks to everyone for the help.
Im sure you guys have heard it before, but I really could use some help. I just received my early bird edition, not developers and I have no idea where to start. I am not a computer guru like you guys are and could use assistance. I have my sim installed and my SD card. Few things:
How do I get the google play store?
is there a way to customize my watch at all? Seems pretty bare?
Thanks for the help
bigkirk said:
Im sure you guys have heard it before, but I really could use some help. I just received my early bird edition, not developers and I have no idea where to start. I am not a computer guru like you guys are and could use assistance. I have my sim installed and my SD card. Few things:
How do I get the google play store?
is there a way to customize my watch at all? Seems pretty bare?
Thanks for the help
Click to expand...
Click to collapse
There is a sticky that is the second post in this section called [INFO] Everything.... it contains almost every bit of information regarding the TS and other x201 devices.
@Lokifish Marz
Mate...you are only (that I know and see) who are trying to help guys here.
As soon as my watch arrives I'll help you to help here
I can help now, generally but without watch that's not something big
Sent from my C6903 using Tapatalk
Help
Hi,
I also need help. I just got my TS and downloaded the play store and started to load apps onto the watch. Everything was fine until I set the watch down to fix dinner. When I came back, it wouldn't turn on. I tried holding down both buttons thinking that may be how you can reset it...no luck. I don't want to open the back because that will ruin my warranty. Is there anything else I can do? I am not computer literate (figuring out how to sideload the play store apk was the achievement of a century for me).
I just feel so lost. I don't know who to even ask at this point...I don't think I did anything wrong to the watch. I have no clue why this happened. I just got it today.
Have you tried to charge it yet?
Also, if you haven't rooted or run the patch, really bad idea to put ANY info on it.
You can open the back without voiding anything but the water-resistance warranty. If you open the back you can pull the battery. If you pull the battery, or let it run down all the way, then try to restart your watch with a charged battery in place, it will probably work again.
It may be that your power button has slipped out of alignment or is otherwise not pushing on the switch on the main board correctly. Sometimes the main board can shift away from the external buttons. If you open your TrueSmart, you can take a look anyway.
Sent from my Nexus 7 using Tapatalk
Lokifish Marz said:
Have you tried to charge it yet?
Also, if you haven't rooted or run the patch, really bad idea to put ANY info on it.
Click to expand...
Click to collapse
Well here is the deal. To be honest, I have no idea how to program, load apps etc etc etc. I saw an awesome piece of technology and a great new idea but I think I am what you guys refer to as someone that needs to plug it in and it work. I have watched the videos that you have all posted and to be honest, you guys are all incredibly smart at what you do. I watch your videos and am lost immediately. Its not fair to you guys to ask a million questions so I am willing to pay for someone to help me. Please someone contact me. my email address is [email protected]
Thanks for your help.
bigkirk said:
Well here is the deal. To be honest, I have no idea how to program, load apps etc etc etc. I saw an awesome piece of technology and a great new idea but I think I am what you guys refer to as someone that needs to plug it in and it work. I have watched the videos that you have all posted and to be honest, you guys are all incredibly smart at what you do. I watch your videos and am lost immediately. Its not fair to you guys to ask a million questions so I am willing to pay for someone to help me. Please someone contact me. my email address is [email protected]
Thanks for your help.[/QUOTE\
I ran into a similar problem with my power button not turning on my watch. Sigh. Did you ever solve your problem? Its hard enough that I can't even open the back of the watch as I had to take it to a local jewelry person to have him open it to put in my memory card when I first got the watch.
Click to expand...
Click to collapse
trent999 said:
You can open the back without voiding anything but the water-resistance warranty. If you open the back you can pull the battery. If you pull the battery, or let it run down all the way, then try to restart your watch with a charged battery in place, it will probably work again.
It may be that your power button has slipped out of alignment or is otherwise not pushing on the switch on the main board correctly. Sometimes the main board can shift away from the external buttons. If you open your TrueSmart, you can take a look anyway.
Sent from my Nexus 7 using Tapatalk
Click to expand...
Click to collapse
My 1900. omate will not power on so how do I check to make sure the min board is in contact with the power button? I can see it pushing down some metal tip when I press the power button but then what? Push it with a screwdriver or ?
With your TrueSmart back cover off but the battery still installed, can you still see where the power button is pushing against the power switch on the main board ? If so, you can push the power button and see if it hits the switch to depress it. Maybe you could also carefully slip a tool in sideways between the button and switch and attempt to depress the switch. I suggest you try with something non-conducting first, if you can reach it with the battery still installed at all.
This is just to check whether the power switch is being depressed far enough to activate the watch. Sometimes the switch has been found to not have been properly soldered to the main board or to be otherwise defective.
Make sure it still won't power on after a battery pull first, of course. I'm sure you have already tried that, but it bears repeating.
Sent from my Nexus 5 using Tapatalk
im going to try that....does the back cover has to be screwed on for the watch to be turned on?
trent999 said:
With your TrueSmart back cover off but the battery still installed, can you still see where the power button is pushing against the power switch on the main board ? If so, you can push the power button and see if it hits the switch to depress it. Maybe you could also carefully slip a tool in sideways between the button and switch and attempt to depress the switch. I suggest you try with something non-conducting first, if you can reach it with the battery still installed at all.
This is just to check whether the power switch is being depressed far enough to activate the watch. Sometimes the switch has been found to not have been properly soldered to the main board or to be otherwise defective.
Make sure it still won't power on after a battery pull first, of course. I'm sure you have already tried that, but it bears repeating.
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
No.
Sent from my Nexus 5 using Tapatalk
Keeping the battery and getting at the power switch is difficult because I had to lift up a second layer to get at it. I managed to depress the button and screwed it back. I pressed the power button and nothing happened but when I plug it to my pc via cradle it kept blinking the battery symbol again and again. Not sure if that meant the battery power was low so I pulled the battery and put it back in. This time I see it flash the battery symbol once then it nothing.
Update.... it went back to flashing the battery symbol.
Update... my watch came back after switching batteries. I did depress the power button from inside before I screwed the backplate back on. I applied the ensc security patch as I used the wrong option..didn't know there was four options in the drop down menu at bottom. I was hoping for a fix butThe power button still doesn't work so I turned on the watchon app... if its working and switch the display on to 30 mins. I'm looking to apply the ensec 20140318 patch. OOPS I already did the patch.
trent999 said:
No.
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse