So I've had my prime for around 3 months.
Yesterday it decided to stop working.
If you hold the power button for 15 seconds it vibrates.
At no point does the screen turn on.
try hooking an HDMI cable up to it and the t.v. to see if it displays anything. another thing is to try to drain the battery all the way down then recharge it. or try a soft reset. stick a paperclip in the little hole underneath the microsd card slot. press into you feel a slight click. then it should reset. hopefully that'll help. if none of the latter steps work but you can still see an image on the screen, then chances are the connector to your display got knocked loose. another thing to try is to hook it up to your PC to see if its recognized.
It shows up via hdmi.
fixyourtech said:
So I've had my prime for around 3 months.
Yesterday it decided to stop working.
If you hold the power button for 15 seconds it vibrates.
At no point does the screen turn on.
Click to expand...
Click to collapse
The prime I just RMAed did the same thing. The prime froze while playing music and was drained of the battery. When it was charged back to full status... it only vibrates screen stayed black as night no matter what kind of soft, hard reset I did. I bet its the lcd since I can still see it on the laptop when its connected. Make sure when you call support for an RMA they send you a shipping label so you dont have to pay anything. Probably screen connection lose or just bad lcd display.
fixyourtech said:
It shows up via hdmi.
Click to expand...
Click to collapse
Could be your ribbon cable that connects from mobo to lcd. OR It could be bad
Lcd like junrider said. Only one option if its a bad lcd or etc.
-RMA your prime. Asus will fix it.
Other option if its just the cable came loose in prime.
-Open up your prime. Connect the cable back yourself.
Note: Opening your prime will void your warranty. Especially if Asus can tell you opened
it. Plus you risk the chance of breaking something. The prime is actually very easy to open.
You can see the thread in my sig for more info.
GL
Tip: If you do RMA it, take video proof of it working and packaging it etc. Basically, the more proof that when you sent the Prime it was completely fine, the better. There has been many incidences of people sending in Primes and having them damaged and having to pay for the damages.
RMA it not worth losing warranty for something your not sure of. And let them know you have fully documented (video and still shots ) your prime's condition before and during its packaging stage.
Related
Finally got my new Transformer Prime from Best buy!
Sad news is all I can do is turn it on and watch the android tell me to start.
The touchscreen is completely unresponsive. I am on hold with Best Buy phone support right now (the lady has no idea what a transformer prime is).
I have tried cold boot by holding power and volume down for 5 secs...
Tried while charging and on batteries. I do not have a dock or a stylus.
Do you guys have any other ideas I can try before I punt this POS back to BB?
Thank you
Let the battery discharge all the way until it shuts off, charge it up for a half hour or so and try it out again. It seems to have worked for some people in a thread around here somewhere who had their touchscreen stop working after an update.
I let the battery discharge all the way until it shut off. This was not an easy task. Had to stay up to keep the screen on. When I restarted I had the same issue.
Unless there are any other ideas I may just have to return this thing.
Another question... Is it worth exchanging? Should I wait for the Tegra 3 Lenovo with 2 gigs ram? I am a very sad Panda
Man, its stuff like this that should clue manufacturers in to allowing users to pull a battery. I have had funky issues with my Nexus One and not sure what I would do if I could not pull the battery in that puppy.
I hate to think of spending 6-8 hours trying to discharge the battery on the Prime for something like this.
I would call ASUS and see if they have any tricks you can try. If not then return through BestBuy. Not sure what the turn around time would be or how that relates to other T3 releases.
You could also try holding down the power button until you get the Eee Pad boot screen. I think that works like a warm boot.
UmbraeSoulsbane said:
Man, its stuff like this that should clue manufacturers in to allowing users to pull a battery. I have had funky issues with my Nexus One and not sure what I would do if I could not pull the battery in that puppy.
I hate to think of spending 6-8 hours trying to discharge the battery on the Prime for something like this.
I would call ASUS and see if they have any tricks you can try. If not then return through BestBuy. Not sure what the turn around time would be or how that relates to other T3 releases.
You could also try holding down the power button until you get the Eee Pad boot screen. I think that works like a warm boot.
Click to expand...
Click to collapse
The reset button should disconnect the battery for a short period of time, so that would be kinda the same isn't it?
Where is the "Reset button" I already tried cold boot.
This is your chance everyone, before I send back to Best Buy. Any ideas. I don't care if it bricks it as I will prob send back.
Is there any special order to the drain power and restart. I tried restarting with the device plugged in. Should I take the time to try again to drain the power and try powering on with the device not plugged in?
Update: Found the reset button. Did not work
trainwreck512 said:
Update: Found the reset button. Did not work
Click to expand...
Click to collapse
If you have hit the reset, cold booted it and ran the battery down, I am not sure what it left to try if you cannot navigate through the device. Maybe if you had the keyboard you could get in and install a touchscreen tester or something, but not sure how much I would trust your device if it still does not register touch after all that. Probably better to just return it and get another.
Honestly, I love the tablet and haven't had any serious issues with it. Sounds like you just got a dud.
I am starting to agree with you. If they had some in stock I wouldn't give it a second thought. Now I get to wait for Who knows how long to get another one.
I have put in an Esupport ticket with ASUS. I will update you on what they say.
FYI when it starts it only shows the home buttons for a split second. It pops up a small back box that says English. Is this normal behavior?
trainwreck512 said:
FYI when it starts it only shows the home buttons for a split second. It pops up a small back box that says English. Is this normal behavior?
Click to expand...
Click to collapse
It runs through the Google Device setup when you first launch it. I do not remember the exact order, but language would probably be the first option.
I assume this looks like a drop box where you would have the option of other languages, but of course you would not be able to test without being able to tap.
Those all come up, drop down menu is there and says English as well. What i'm talking about is a small black box appears over the android guy that says English and disappears. This happens in unison with the home buttons on the bottom that also disappear.
I will post a Youtube Video soon so you all can see.
Thank you for all your responses thus far!
UPDATE: I am not gonna post a video as my video camera is not yet working with ICS custom ROM.. I don't feel like putting an old Rom on. Sorry.
Truth is I give up. I am taking the prime back to Best Buy on lunch break for full refund. Think I'll go buy a Go Kart.
Thanks again for all the help!
UPDATE2: I really really want a Transformer prime... I decided to once again order from Best Buy.
This morning 2 hours after I ordered my 3rd Prime, Best Buy canceled the order.
Best Buy support said it was cause I changed the shipping address to my UPS store.
So they just Canceled the order.. I am now taking the large hint the universe is giving me.
I am not meant to have a Prime
Dear Friend,
i just received my asus prime befor 2 weeks and i have slightly use it normal used. and just yesturday i got this black screen with white lines. i dont know why and how but its always there even wail booting.
i think the internal cable for the screen discounted i have open the prime but i did not found any lose cable please advice me. i have attached for you the photo.
also while i am searching for simular problem i found someone upload a video with same issue so that's common problem with asus prime.
Seeing as you've already opened it, I assume you've unplugged/plugged in the video cable, or at least checked it is properly in there?
If so, an issue with the screen itself or with the nVidia chip, maybe MoBo?
Can you hold the power button and feel the device actually power on/off? Maybe try plugging it in via mHDMI to a TV to see if the tablet is actually functioning?
Those dead scanlines
RMA to replace LCD.
Mine was like that (a little less) out of the box.
See http://forum.xda-developers.com/showthread.php?t=1470588
They are currently busy replacing the LCD and I should get it back tomorrow or the day after.
I will ask them for a technical report on the exact issue.
dear friend,
thank you for your replay.
i think my issue different because i don't feel its booting its always like that no speaker sound no picture at all.
i have talk with Asus and they request me to send it to them i hope that they will solve it soon.
leppie said:
Those dead scanlines
RMA to replace LCD.
Mine was like that (a little less) out of the box.
See http://forum.xda-developers.com/showthread.php?t=1470588
They are currently busy replacing the LCD and I should get it back tomorrow or the day after.
I will ask them for a technical report on the exact issue.
Click to expand...
Click to collapse
dear friend,
many thanks. i try to hold the power i don't feel the device is working because no sound at all. always black screen.
i have order Micro HDMI from ebay but still i did not received it anyway i will go ahead and ship it to asus in texus.
leppie said:
Those dead scanlines
RMA to replace LCD.
Mine was like that (a little less) out of the box.
See http://forum.xda-developers.com/showthread.php?t=1470588
They are currently busy replacing the LCD and I should get it back tomorrow or the day after.
I will ask them for a technical report on the exact issue.
Click to expand...
Click to collapse
me-ayman said:
dear friend,
many thanks. i try to hold the power i don't feel the device is working because no sound at all. always black screen.
i have order Micro HDMI from ebay but still i did not received it anyway i will go ahead and ship it to asus in texus.
Click to expand...
Click to collapse
If you hold the power down after about 10-15 seconds it should vibrate. This should indicate its cold booting. If it does not then you have an additional problem besides the screen. The screen lines from my experience with LCD panels is either going connection issues or damaged ribbon cable or the connectors on either the LCD or the circuit board. You can also check if its turning on completely by plugging it into your PC via usb and see if it'll recognize it. But ya your best bet is to send it in.
i am from outside the US. just before few days i ship the asus prime. and yesterday i have received a call from the shipping company that they need to charge me 60$ for Tax. i want there and pay for them. i was very supprize its used product and i just send it for repair !! so its cost me 2 much to ship it and tax and return the shipment again. i hope that asus will solve the problem quickly.
aznmode said:
If you hold the power down after about 10-15 seconds it should vibrate. This should indicate its cold booting. If it does not then you have an additional problem besides the screen. The screen lines from my experience with LCD panels is either going connection issues or damaged ribbon cable or the connectors on either the LCD or the circuit board. You can also check if its turning on completely by plugging it into your PC via usb and see if it'll recognize it. But ya your best bet is to send it in.
Click to expand...
Click to collapse
hallo
i am very happy Asus service center replace the screen within 4days and they ship it out.
The other day, I went to turn on my Prime and the screen didn't come one, so I thought the battery was dead. But even after charging it overnight, the screen still didn't come on, so I took a closer look and figured out that the tablet is powered on, but the screen is entirely black.
I know it's on because it makes the tone when you plug in or remove the power cable, and when I connected it via USB to my Win7 machine, it immediately installed the drivers and correctly identified it as a Transformer Prime.
So basically I have a running tablet with a black screen; no boot animations or text, just nothing. I would assume it's a hardware problem rather than software, unless anyone out there has a better idea.
I bought it used on Ebay, so I know I'm probably SOL in regard to warranty, but will Asus fix it for a fee? Or is there a market for mostly-bricked tablets out there?
Thanks
Hmmmm...motherboard could have died. I'd at least check with Asus, but barring that id open it first to make sure the LCD ribbon inside never came off.
As a final option you could let someone with a busted LCD but working prime try it out.
Have a look at the post by youngnex in the RMA Question thread.
http://forum.xda-developers.com/showthread.php?p=33281353
I'd say send it in and see what they say. But then I'm biased as I bought mine on eBay too and want to know! Lol
Seriously, though, for $20 I'd send it in to see.
Sent from my Transformer Prime TF201 using xda app-developers app
Cool, thanks for the info. A loose cable would explain it, but I'm not too keen on opening it up. I'll look around for instructions on how to do it, but if it seems over my head I guess I'll try to send it back and see how it goes.
Kennedy808 said:
Cool, thanks for the info. A loose cable would explain it, but I'm not too keen on opening it up. I'll look around for instructions on how to do it, but if it seems over my head I guess I'll try to send it back and see how it goes.
Click to expand...
Click to collapse
Might want to start here:
http://forum.xda-developers.com/showthread.php?t=1479664
Have you actually tried to reboot it by holding down the power button for 10s? My i9000 sometimes does this and a reboot always fixes it.
So, the screen doesn't light up at all? Not even any edge lighting?
In that situation, I'd be connecting it via HDMI cable to an external HDMI screen. You'll need to get a micro-HDMI adapter in order to do this. You can get them from monoprice.com pretty cheap ($2ish).
Opening your prime isn't hugely difficult. There's videos on the internet on how to do it. The real key to opening it is that there are locks that hold the screen down that you need to slide open -- they're under the rubber stoppers that cover the docking station holes.
Now, changing the LCD is a HUGE, difficult pain.
Yes, I've tried to reboot it with a long power hold. I get the quick vibrate after about 10 seconds, but nothing at all on the screen.
It does sound like it might be just the LCD ribbon, so maybe I'll try to open it up this weekend.
For the sake of future Googlers, I wanted to post an update saying that I went ahead and opened it using the instructions linked in the post above, and was able to re-seat one of the ribbon cables, and everything works fine now. Thanks to everyone for the help.
So after my daily workout (watching "Breaking Bad" on the tablet) I managed to let my trusty 201 slip from my hands while taking it off the thin little ledge on my exercise bike console.
BAM, landed right on its corner on the bike's steel support bar.
Now it appears to be functional - except for the small point that the screen don't come on anymore.
Since I cleverly just put a "pattern" lock on it before maiming the poor thing, I can't get it unlocked reliably, but when I press the screenshot button on the keyboard it makes the shutter-click sound.
And I am getting notification bleeps when new mail comes in.
But I'm blind.
I have taken some steps in the past to open it, I did the Wifi antenna thing and tried to get the GPS working (bahahaha what a waste of time THAT was!)... and I've repaired a number of other phones and crap... so I'm not unskilled in this arena.
And I'm sort of optimistically hoping it's just a loose cable or something. There's only the smallest dent in the casing in the corner. No cracks in the screen or anything.
But has anyone gone down this road and maybe has some pointers as to what to look out for? Is there a backlight module that might have popped and just needs replacing?
I'm very sad, this little guy has been my stalwart companion for many, many moons...
Thanks for any input.
R
rprussell said:
So after my daily workout (watching "Breaking Bad" on the tablet) I managed to let my trusty 201 slip from my hands while taking it off the thin little ledge on my exercise bike console.
BAM, landed right on its corner on the bike's steel support bar.
Now it appears to be functional - except for the small point that the screen don't come on anymore.
Since I cleverly just put a "pattern" lock on it before maiming the poor thing, I can't get it unlocked reliably, but when I press the screenshot button on the keyboard it makes the shutter-click sound.
And I am getting notification bleeps when new mail comes in.
But I'm blind.
I have taken some steps in the past to open it, I did the Wifi antenna thing and tried to get the GPS working (bahahaha what a waste of time THAT was!)... and I've repaired a number of other phones and crap... so I'm not unskilled in this arena.
And I'm sort of optimistically hoping it's just a loose cable or something. There's only the smallest dent in the casing in the corner. No cracks in the screen or anything.
But has anyone gone down this road and maybe has some pointers as to what to look out for? Is there a backlight module that might have popped and just needs replacing?
I'm very sad, this little guy has been my stalwart companion for many, many moons...
Thanks for any input.
R
Click to expand...
Click to collapse
I have read some similar stories in the past and some times it has just been a cable that has dislodged inside.. Obviously this can vary but I would first try plugging in a hdmi cable to your TV and making sure that the graphics chip is still working.
I'd imagine it would be and your next step would be to open it up and start unplugging and replugging everything you can.
flumpster said:
I have read some similar stories in the past and some times it has just been a cable that has dislodged inside.. Obviously this can vary but I would first try plugging in a hdmi cable to your TV and making sure that the graphics chip is still working.
I'd imagine it would be and your next step would be to open it up and start unplugging and replugging everything you can.
Click to expand...
Click to collapse
Aha! The hdmi cable. Hadn't occurred to me.
I love this forum.
(Also been using androwook for quite some time, with Data2SD... big fan - very smooth. would hate to lose and/or have to reinstall from scratch though!)
flumpster said:
I have read some similar stories in the past and some times it has just been a cable that has dislodged inside.. Obviously this can vary but I would first try plugging in a hdmi cable to your TV and making sure that the graphics chip is still working.
I'd imagine it would be and your next step would be to open it up and start unplugging and replugging everything you can.
Click to expand...
Click to collapse
Well - this was a fantastic suggestion, since the HDMI gave me a perfect picture and the thing is (as thought) fully functional.
It was interesting trying to judge where to tap on the tablet to hit certain things on the screen, though.
This is actually quite a load off, since worst case I can get a new screen from ebay.
Thanks again, flumpster - I am much relieved, and you are a god among men!
rprussell said:
Well - this was a fantastic suggestion, since the HDMI gave me a perfect picture and the thing is (as thought) fully functional.
It was interesting trying to judge where to tap on the tablet to hit certain things on the screen, though.
This is actually quite a load off, since worst case I can get a new screen from ebay.
Thanks again, flumpster - I am much relieved, and you are a god among men!
Click to expand...
Click to collapse
Here you go mate. I knew I had seen it before.
http://www.youtube.com/watch?v=yRLcxI2JddQ#t=411
This is for the original transformer but they should be nearly the same.
flumpster said:
Here you go mate. I knew I had seen it before.
http://www.youtube.com/watch?v=yRLcxI2JddQ#t=411
This is for the original transformer but they should be nearly the same.
Click to expand...
Click to collapse
Nice!
I have my fingers crossed.
So do my kids, who are going into "Minecraft PE" withdrawal at the moment.
Well, after popping the case, I've disconnected and reconnected everything available - no change in behavior.
I'll try unsticking the LCD and see what else is in there, but it's looking like a more aggressive repair will be in order.
V.sad
PS there's also this vid I found: http://www.youtube.com/watch?v=JpJs_OI8joA
Arright. Here's my logic. Tell me where I'm wrong.
The video works - the HDMI proved that.
The tablet works - ditto.
Being able to touch and use the tablet shows me that the digitizer is ok, too.
I've reseated all the connectors, but I still can't get a picture.
Therefore, it's the LCD that's gone bad.
Therefore I should order a new LCD.
Right?
rprussell said:
Arright. Here's my logic. Tell me where I'm wrong.
The video works - the HDMI proved that.
The tablet works - ditto.
Being able to touch and use the tablet shows me that the digitizer is ok, too.
I've reseated all the connectors, but I still can't get a picture.
Therefore, it's the LCD that's gone bad.
Therefore I should order a new LCD.
Right?
Click to expand...
Click to collapse
Hmmm.. Sounds logical but it could be the power going to the screen or something else that connects the screen. Or does the power etc control the digitizer also ?
flumpster said:
Hmmm.. Sounds logical but it could be the power going to the screen or something else that connects the screen. Or does the power etc control the digitizer also ?
Click to expand...
Click to collapse
Well, there's one (and only one) ribbon cable feeding the LCD - and two going to the digitizer.
News, though - I pulled out the battery and found another ribbon cable tucked underneath to reseat.
After that, I put it back in and hooked up the LCD - and it came up!!
Sort of, anyway. It lit up enough to show me the spiderweb of cracks all along the bottom edge.
(I think I found my problem.)
Now off to eBay to shop for a replacement... I hope I didn't munge up anything else in there while I was mucking around!
rprussell said:
Well, there's one (and only one) ribbon cable feeding the LCD - and two going to the digitizer.
News, though - I pulled out the battery and found another ribbon cable tucked underneath to reseat.
After that, I put it back in and hooked up the LCD - and it came up!!
Sort of, anyway. It lit up enough to show me the spiderweb of cracks all along the bottom edge.
(I think I found my problem.)
Now off to eBay to shop for a replacement... I hope I didn't munge up anything else in there while I was mucking around!
Click to expand...
Click to collapse
See if someone is selling a bricked Tf201 of TF300 that you can get the screen out of.
Hello folks,
I'm guessing at whether or not this is the right forum for this, please feel free to move it if I am wrong.
I have an Asus Transformer Infinity with keyboard dock that is out of warranty and has started "ghost touching" (a common problem with the digitizer). It renders the tablet pretty much unusable due to the constant touches on screen. I'm wanting to completely disable the touch screen and use this as a netbook now. I can get away with that since I have the keyboard dock. I'm up for any solution, including physically disabling the digitizer (if anyone can tell me conclusively which of the cables inside to disconnect).
I've done some searching and come up with build.prop modifications. The ones I have tried thus far have been ro.product.has.touch.screen=false, and ro.product.max_num_touch=0. (telling the tablet there is no touch screen, and that 0 concurrent multitouches are allowed, respectively).
In both cases, I restarted with no discernible effect.
Is there another build.prop variable I could try setting? Or perhaps an app that runs at boot and disables screen touches?
As an aside, if anyone knew of a way to calibrate my screen to induce a deadspot at the coordinates of the ghost touch (it's very consistent in a 1 inch square area, that would probably be the best.
Thanks for any help on this! I love my tablet and am hoping I can get it to at least marginally useful again!
Running Asus Transformer Infinity TF700T with Crombi-kk 4.4.2, have root access, knowledgeable with terminal (and how to edit build.prop from the terminal)
Hi wmdaricthompson,
I don't have an ASUS Transformer to try but a couple of weeks ago I did switch a digitizer and LCD on an IPhone. It should be just a matter of disconnecting the 2 parts of the ribbon cable that go to the digitizer. I don't have enough posts to give you a picture but if you google "asus transformer digitizer" and look at images you should be able to find pictures pretty quick. It is an orange ribbon cable than splits at the end into 2 separate cables. I don't know how hard it is to access this but if it is indeed because the hardware for the digitizer is malfunctioning this should fix it. Re-plugging in this cable (take off and then put back on) may even give you the digitizer back depending on if your issue is based on a wire connection problem.
Good luck and be careful taking your tablet apart (if you decide to that is).
Michael
PS - there is a youtube video called" How to Open and Fix Asus Tablet" by tampatec that shows you how to open your ASUS Transformer up.
bridgeofstraws said:
Hi wmdaricthompson,
I don't have an ASUS Transformer to try but a couple of weeks ago I did switch a digitizer and LCD on an IPhone. It should be just a matter of disconnecting the 2 parts of the ribbon cable that go to the digitizer. I don't have enough posts to give you a picture but if you google "asus transformer digitizer" and look at images you should be able to find pictures pretty quick. It is an orange ribbon cable than splits at the end into 2 separate cables. I don't know how hard it is to access this but if it is indeed because the hardware for the digitizer is malfunctioning this should fix it. Re-plugging in this cable (take off and then put back on) may even give you the digitizer back depending on if your issue is based on a wire connection problem.
Good luck and be careful taking your tablet apart (if you decide to that is).
Michael
PS - there is a youtube video called" How to Open and Fix Asus Tablet" by tampatec that shows you how to open your ASUS Transformer up.
Click to expand...
Click to collapse
Thank you for the information!
I have already opened the tablet once, and saw that cable, I wasn't sure if I would lose any element of the image as well, so I didn't pull it without getting some confirmation first (if I accidentally break a cable clip, I don't want to seriously regret it).
I'll try plugging/unplugging a few times to see if I get function back, and if not, I'll just lose the touch.
Thanks again for your reply!
(I'll post up here the results to confirm for any who are curious/googled their way to this thread)
wmdaricthompson said:
Thank you for the information!
I have already opened the tablet once, and saw that cable, I wasn't sure if I would lose any element of the image as well, so I didn't pull it without getting some confirmation first (if I accidentally break a cable clip, I don't want to seriously regret it).
I'll try plugging/unplugging a few times to see if I get function back, and if not, I'll just lose the touch.
Thanks again for your reply!
(I'll post up here the results to confirm for any who are curious/googled their way to this thread)
Click to expand...
Click to collapse
Two thumbs up. Disconnecting the two amber cables from the screen disabled the touch capacity without impacting this picture at all.
Thanks again!
Thanks
wmdaricthompson said:
Two thumbs up. Disconnecting the two amber cables from the screen disabled the touch capacity without impacting this picture at all.
Thanks again!
Click to expand...
Click to collapse
Hi wmdaricthompson. Firstly I realize this is an old thread but thanks for the info. Just a few questions if you can remember. I also have the dock and have ghost touches making the tablet quite unusable so am thinking of doing your fix. When you disconnected the touchscreen cable did you just then leave it loose inside the tablet or did you remove both ends? The end from under the screen near the dock pins appears glued on rather than using clips.
Cheers
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