[Q] Brand new Transformer Prime not turning on - Asus Eee Pad Transformer Prime

So I just got my shipment from bestbuy and i open the box, try to turn it on and it doesnt. I charge it for 5-6 hours and see a green light on the power button steady so I unhook from the charger and try to turn it on and it doesnt. I hold the power button for few seconds, it vibrates but doesn't turn on. Can anyone provide any insight on what's going on? Is this device defective?

Have you taken it out for a nice seafood dinner yet? Remember, you have to treat it nicely and make it feel special before you get what you want from it.
....Yes, it's obviously broken, return it for a working one.
Sent from my Transformer Prime TF201 using Tapatalk

If it vibrates, that means that it has booted, but if you see nothing, it's most likely your display.
Eek =(

I'd say let it charge a lil more. Of it still doesn't cut on,Exchange it immediately. don't even wait. Its supposed to be charged for 8 hours on first use. Lots of primes shipped with low battery or dead ones. zif the next couple of hrs. it don't cut on, just take it back. No reason for you to deal with the Hassel. let us know how it goes or if it ends up booting up. There were others in your position and after a good long charge, it booted up. After that prime charges from 0-100% in 2-3hrs. it charges up very fast. good luck
---------- Post added at 11:47 AM ---------- Previous post was at 11:45 AM ----------
dpwhitty11 said:
Have you taken it out for a nice seafood dinner yet? Remember, you have to treat it nicely and make it feel special before you get what you want from it.
....Yes, it's obviously broken, return it for a working one.
Sent from my Transformer Prime TF201 using Tapatalk
Click to expand...
Click to collapse
BUYMECAR said:
If it vibrates, that means that it has booted, but if you see nothing, it's most likely your display.
Eek =(
Click to expand...
Click to collapse
As a matter of fact, OP, EXCHANGE IT RIGHT NOW. DONT WAIT. someone could have dropped your prime n it knocked the connection to display loose. keep us posted.

Possibly.
I would post a link, but can't.
Google
asus transformer prime support download
In the Manual section, download and read the
Eee Pad Transformer Prime TF201 FAQ (English)
I can't cut and paste from the damn PDF... it's locked down.. lol
Good luck!
Brad

There is a tiny hole to hard reset it on the side, you could try that. Also, this thread has people with the same issue but theirs was resolved in an hour or two after it was charged.
http://forum.xda-developers.com/showthread.php?t=1443558&highlight=turn+on
http://forum.xda-developers.com/showthread.php?t=1417670&highlight=turn+on
This is the thread I found out about the hard reset hole.
http://forum.xda-developers.com/showthread.php?t=1445267&highlight=turn+on
I would try those things and then decide if you want to wait overnight or return it. If they have stock right now I would get there quick and return it.
Try holding the power button in for like a full minute once too. Your instinct will be to remove your finger after the vibration but just keep holding it.

Yea, i think thats what happened. F'in Bestbuy sent it in an enevelope w/o any kind of padding. The UPS guy threw it on my porch from about 10ft away so I am sure the display got damaged.

madvj said:
Yea, i think thats what happened. F'in Bestbuy sent it in an enevelope w/o any kind of padding. The UPS guy threw it on my porch from about 10ft away so I am sure the display got damaged.
Click to expand...
Click to collapse
Rule number 1: We don't use Best Buy.
Rule number 2: We don't use F#*KING Best Buy.
And please make a point of reporting the UPS guy, even though he will probably get a medal for such terrible service as it seems that's what UPS strives for.

I got mine from bb a couple of weeks ago and same thing it wouldn't turn on. Dont bother with support. Just return it. I had no problem returning. The only issue is the dont have another to give you. Ordered mine through another company and this one is working fine. Good luck.

My second Prime done through OMS order came in a box with plenty of padding, though it came from the Ohio warehouse. The first primes not OMS was from California with the bubble wrap lined envelopes. Of course I have to send this prime back for 3 light bleeds.

Hm, looks like I am in the same boat. I even went as far to get Black Tie since the girl had kept an eye out and remembered me since December. Guess I have to take it back and take notes by hand in class tonight.
Update:Called back. Girl said that their display took hours to charge before it turned on. Oh Boy. They don't have another one coming for days so I guess there is no damage in waiting for it to get a SUPER charge. -sigh-
Update number 2: After college class my Prime sat on the charger for a total of 4 hours. It is now turned on fully, showing 100% battery life, and is about to get rooted.
My complaint here is, after makeing us salivate and wait so dang long they expect us to wait even longer to charge it!!. I must say Indignation! lolz. Now to find a Keyboard dock.

Related

AC Charger in store (soon)!

http://us.estore.asus.com/index.php?l=product_detail&p=3613
ASUS said:
AC Adapter
Part Number: 04G26E000101-14G000516300
Compatible Models: TF101
ETA: 8/15/2011
Price: $49.99
Click to expand...
Click to collapse
Awful price, eh?
krugm0f0 said:
http://us.estore.asus.com/index.php?l=product_detail&p=3613
Awful price, eh?
Click to expand...
Click to collapse
At least there's now a replacement!
Yes, the price is highway robbery!
I got a handful of email replies today from the store they are available. I requested to be notified and the email says they are in stock now.
I don't know if you're aware of it but you can get one from Office Depot for $30.
NVM, I didn't realize you were from Norway. My bad.
AcIdC0R3 said:
I don't know if you're aware of it but you can get one from Office Depot for $30.
NVM, I didn't realize you were from Norway. My bad.
Click to expand...
Click to collapse
$29.99 + shipping will probably be less than $49.99 anyway.. And American Dollars $$$ are cheap atm, compared to Norwegian Krone.
I got one @ local Office Depot store for ~ $32 including tax.
I got the email and checked but now it just says its on the way. I dont care anymore because everyone else has them and I got a couple spares.
I got one at OD for $30, when I thought my original was dead before I put it in the freezer and it came back to life.
newtybar said:
I got one at OD for $30, when I thought my original was dead before I put it in the freezer and it came back to life.
Click to expand...
Click to collapse
I am sorry, but how the hell do you bring a charger back to life by putting it in the freezer? I have NEVER heard of that before!
newtybar said:
I got one at OD for $30, when I thought my original was dead before I put it in the freezer and it came back to life.
Click to expand...
Click to collapse
When that happens, all you have to do is let it sit without being plugged in for 20 - 30 minutes and your good to go again. There's no need to put it in the freezer. Mine did this a couple of times and that's all I did. Something inside the power transformer gets too hot and shuts off so it won't burn up and start a fire or melt the plug.
Well thats a worry right there. It shouldn't be getting that hot anyway if it was manufactored correctly.
I agree whole heatedly, yet there are some people that this is happening to. I'm not sure if it's just a bad batch or if all of them are designed that way. It only happened to me twice. All the other times it's been fine. Weird I know. I wouldn't worry about it too much because it's good to know that the tablet is being protected.
Mine got hot when it was in an area where no air could move over it. Not melting hot, about as hot as my laptop charger. Not that Im all that shocked, its pushing 15v and a couple of amps so its going to get warmer than my phone charger. Its also really small for something doing that. Ive had some smaller laptop chargers get really hot.
Guess as long as it doesnt become an issue I would still take it over the Toshiba charger any day:
http://ecx.images-amazon.com/images/I/41mLaXG7ZOL._SL160_.jpg
scottch699 said:
I am sorry, but how the hell do you bring a charger back to life by putting it in the freezer? I have NEVER heard of that before!
Click to expand...
Click to collapse
Search around - it's a common fix.
Also you will be thankful to me once this happens to you because now you know how to fix it.
I had to search for awhile to figure out wtf was wrong with my charger lol. I also spent money buying another one before being shocked that the freezer trick worked.
I am sorry, but how the hell do you bring a charger back to life by putting it in the
This is an O L D fix for Hard drives with on Board electronics IDE and up SATA too
if a multi layered PC board starts to separate because of heat, freezing can bring everything back in contact. Oddly, if it works 15 -30%, it usually keeps working for a very long period of time
scottch699 said:
Well thats a worry right there. It shouldn't be getting that hot anyway if it was manufactored correctly.
Click to expand...
Click to collapse
It can, will and should get warm.
A side effect of pushing electrical current is heat. This is a law of physics.
The adapter shouldn't get hot enough to melt itself, but it might get hot enough to be unpleasant to hold in your hand.
A question to the hot-charger people.... are you plugging in when the tablet AND keyboard dock are both charging? I rarely use my TF for long enough that the keyboard battery is depleted and then the tablet battery is also depleted. I rarely use the tablet off of the dock.
Got a TF coming in a couple days, and tbh I wish I had read more about them before ordering it, it sounds like this device has a sh1t load of problems that cheapo chinese tablets have got.
disgraceful from a company like ASUS
hey guys...just wanted to let you know that Office Depot (in the US) apparently has these in stock. i have misplaced my charger, and was needing a replacement (my work is paying for it) so i thought i would google "asus transformer power adapter" and see what the link was for the asus store. yes i know its $50, but since work is paying for it then who cares right? anyway, upon doing my search i found a link to officedepot.com selling the power adapter (and cable) for $29.99!!
http://www.officedepot.com/a/products/768723/Asus-Power-Adapter-For-Eee-Pad/
it had "available in stores" so i typed in my zip code, and my local store had "limited availability" showing so i called them. the lady i talked said they had 1 in stock, so i had it held for me, and i just got back from picking it up. booyah! so check the site...you may have to order online, but it least its cheaper than the official asus store! good luck.
thegrumpyyoungman said:
hey guys...just wanted to let you know that Office Depot (in the US) apparently has these in stock. i have misplaced my charger, and was needing a replacement (my work is paying for it) so i thought i would google "asus transformer power adapter" and see what the link was for the asus store. yes i know its $50, but since work is paying for it then who cares right? anyway, upon doing my search i found a link to officedepot.com selling the power adapter (and cable) for $29.99!!
http://www.officedepot.com/a/products/768723/Asus-Power-Adapter-For-Eee-Pad/
it had "available in stores" so i typed in my zip code, and my local store had "limited availability" showing so i called them. the lady i talked said they had 1 in stock, so i had it held for me, and i just got back from picking it up. booyah! so check the site...you may have to order online, but it least its cheaper than the official asus store! good luck.
Click to expand...
Click to collapse
Funny I called Office Depot, they said they had one in stock, then said it was on the floor. I said what does that mean, and they said it is plugged into the demo unit. I said that makes no sense the unit came with a charger why would you list it separately since it is part of the unit skew. The guy didn't know the answer but insisted this was the one they had in stock. Told me they should have additional units in stock this week, so I will try again, but Office Depot is a mystery to me.

[Q] Transformer Prime Touch screen DOA

Finally got my new Transformer Prime from Best buy!
Sad news is all I can do is turn it on and watch the android tell me to start.
The touchscreen is completely unresponsive. I am on hold with Best Buy phone support right now (the lady has no idea what a transformer prime is).
I have tried cold boot by holding power and volume down for 5 secs...
Tried while charging and on batteries. I do not have a dock or a stylus.
Do you guys have any other ideas I can try before I punt this POS back to BB?
Thank you
Let the battery discharge all the way until it shuts off, charge it up for a half hour or so and try it out again. It seems to have worked for some people in a thread around here somewhere who had their touchscreen stop working after an update.
I let the battery discharge all the way until it shut off. This was not an easy task. Had to stay up to keep the screen on. When I restarted I had the same issue.
Unless there are any other ideas I may just have to return this thing.
Another question... Is it worth exchanging? Should I wait for the Tegra 3 Lenovo with 2 gigs ram? I am a very sad Panda
Man, its stuff like this that should clue manufacturers in to allowing users to pull a battery. I have had funky issues with my Nexus One and not sure what I would do if I could not pull the battery in that puppy.
I hate to think of spending 6-8 hours trying to discharge the battery on the Prime for something like this.
I would call ASUS and see if they have any tricks you can try. If not then return through BestBuy. Not sure what the turn around time would be or how that relates to other T3 releases.
You could also try holding down the power button until you get the Eee Pad boot screen. I think that works like a warm boot.
UmbraeSoulsbane said:
Man, its stuff like this that should clue manufacturers in to allowing users to pull a battery. I have had funky issues with my Nexus One and not sure what I would do if I could not pull the battery in that puppy.
I hate to think of spending 6-8 hours trying to discharge the battery on the Prime for something like this.
I would call ASUS and see if they have any tricks you can try. If not then return through BestBuy. Not sure what the turn around time would be or how that relates to other T3 releases.
You could also try holding down the power button until you get the Eee Pad boot screen. I think that works like a warm boot.
Click to expand...
Click to collapse
The reset button should disconnect the battery for a short period of time, so that would be kinda the same isn't it?
Where is the "Reset button" I already tried cold boot.
This is your chance everyone, before I send back to Best Buy. Any ideas. I don't care if it bricks it as I will prob send back.
Is there any special order to the drain power and restart. I tried restarting with the device plugged in. Should I take the time to try again to drain the power and try powering on with the device not plugged in?
Update: Found the reset button. Did not work
trainwreck512 said:
Update: Found the reset button. Did not work
Click to expand...
Click to collapse
If you have hit the reset, cold booted it and ran the battery down, I am not sure what it left to try if you cannot navigate through the device. Maybe if you had the keyboard you could get in and install a touchscreen tester or something, but not sure how much I would trust your device if it still does not register touch after all that. Probably better to just return it and get another.
Honestly, I love the tablet and haven't had any serious issues with it. Sounds like you just got a dud.
I am starting to agree with you. If they had some in stock I wouldn't give it a second thought. Now I get to wait for Who knows how long to get another one.
I have put in an Esupport ticket with ASUS. I will update you on what they say.
FYI when it starts it only shows the home buttons for a split second. It pops up a small back box that says English. Is this normal behavior?
trainwreck512 said:
FYI when it starts it only shows the home buttons for a split second. It pops up a small back box that says English. Is this normal behavior?
Click to expand...
Click to collapse
It runs through the Google Device setup when you first launch it. I do not remember the exact order, but language would probably be the first option.
I assume this looks like a drop box where you would have the option of other languages, but of course you would not be able to test without being able to tap.
Those all come up, drop down menu is there and says English as well. What i'm talking about is a small black box appears over the android guy that says English and disappears. This happens in unison with the home buttons on the bottom that also disappear.
I will post a Youtube Video soon so you all can see.
Thank you for all your responses thus far!
UPDATE: I am not gonna post a video as my video camera is not yet working with ICS custom ROM.. I don't feel like putting an old Rom on. Sorry.
Truth is I give up. I am taking the prime back to Best Buy on lunch break for full refund. Think I'll go buy a Go Kart.
Thanks again for all the help!
UPDATE2: I really really want a Transformer prime... I decided to once again order from Best Buy.
This morning 2 hours after I ordered my 3rd Prime, Best Buy canceled the order.
Best Buy support said it was cause I changed the shipping address to my UPS store.
So they just Canceled the order.. I am now taking the large hint the universe is giving me.
I am not meant to have a Prime

New problem.... Charging issue, and thoughts?

Up until this morning I had considered myself one of the lucky prime owners that had no problems with their device. The My prime has not suffered any of the defects I have seen other users having issues with, no screen bleed, great wifi, only a little issue with gps, and I purchased the unit from the one extra stock that the gamestop in SF received on the day they're delivered. Very happy overall with my firs tablet.... Until this morning..
Last night with my battery hovering around 15% I plugged into to charge, and got the wonderful little sound letting me know that night the morning I would have another full charge to waste f'in about.. When I woke up at 4 my prime was at 71% and status said not charging..... Strange I thought, and maybe a fuse had blown? No.... Every outlet in my house produces the same result.... No power getting to the prime
It was charged through a protected outlet in my server cabinet, so I know the power was clean and surge free.... Has anyone out there experienced anything like this before? I am thinking now that I will have RMA the unit because the charge circuits somehow failed.. I have no provision test another power supply for charging purposes and do nothing I have even seen extras available yet.. When I get to work I will verify that I still have connectivity to my pc and see what happens.
Please I would like some constructive thoughts on this matter.... I do not want to start another thread that catalyzes everyoneone into a fit of prime bashing or or telling me why I should returnitand buy a new device.... I am lookingfor hopefully a resolution or similar experience that can help me out before I make the decision to RMA for a new unit .... Damn and I only had a few days left to waitfor ICS
If it helps I am on the latest update 33, and rooted with jcase and viperboys (thanks guys, awesome work) tool....
Sent from my Transformer Prime.... Which is sadly going away.....
put the charger in a ziplock bag, then in the freezer for 20 minutes.
tdrussell said:
put the charger in a ziplock bag, then in the freezer for 20 minutes.
Click to expand...
Click to collapse
... What purpose would this serve?
Sent from my Transformer Prime TF201 using Xparent Blue Tapatalk
Element_01303 said:
... What purpose would this serve?
Sent from my Transformer Prime TF201 using Xparent Blue Tapatalk
Click to expand...
Click to collapse
Your charger is overheating. Did the same thing with mine, an hour in the freezer worked like a charm. Remember to put it in a bag though.
There is a temperature trip circuit in the charger, which evidently kills charging if the charger passes a temp threshold. This was apparently a very prevalent problem on the tf101, and has been known to carry over to the TF201 occasionally. I have not experienced it, but i have seen this 'fix' used successfully.
Definitely sounds worth a try then... I can try this fix when I get to work and report back... Is this something I should expect on a regular basis? I Can do it for a while until I can source a new charger, that I do not mind... At this point anything that keeps this thing in my hand and up and running is good news in my book. Thanks for the suggestion guys!
Sent from my Transformer Prime TF201 using Xparent Blue Tapatalk
Please keep us posted. One of the first things I noticed when I got my Prime was how damn hot the charger got when charging. You can literally burn yourself if you squeeze it.
The charger is a piece of ****. Instable, overheating, buzzing, the one on my TF died a long time ago.
If it doesn't work anymore, find yourself a new one (that provide 12v output and not the regular 5v) with a USB port, it cost something like 10$ and you won't risk to set your house on fire each time you charge your TFP.
tdrussell said:
put the charger in a ziplock bag, then in the freezer for 20 minutes.
Click to expand...
Click to collapse
Takes the cake of the oddiest workaround I have heard of. Can't wait to see if the OP confirms the fix.
Freezing a charger. Wow.
UmbraeSoulsbane said:
Takes the cake of the oddiest workaround I have heard of. Can't wait to see if the OP confirms the fix.
Freezing a charger. Wow.
Click to expand...
Click to collapse
Well its not that strange.....I used to do this with clicking Hard Drives after they over heat. This would allow you at least an hour to access your files to recover them. Its a long known data recovery secret. ;-)
UmbraeSoulsbane said:
Takes the cake of the oddiest workaround I have heard of. Can't wait to see if the OP confirms the fix.
Freezing a charger. Wow.
Click to expand...
Click to collapse
Not very odd. This trick been used to fix hard drives too.
Example: http://geeksaresexy.blogspot.com/2006/01/freeze-your-hard-drive-to-recover-data.html
nyijedi said:
Please keep us posted. One of the first things I noticed when I got my Prime was how damn hot the charger got when charging. You can literally burn yourself if you squeeze it.
Click to expand...
Click to collapse
kokusho said:
The charger is a piece of ****. Instable, overheating, buzzing, the one on my TF died a long time ago.
If it doesn't work anymore, find yourself a new one (that provide 12v output and not the regular 5v) with a USB port, it cost something like 10$ and you won't risk to set your house on fire each time you charge your TFP.
Click to expand...
Click to collapse
I noticed this as well... seemed a bit much for my like but as everything seemed to working ok I left it alone. I am at work now and chager has been in the feezer for approx 20 min... gonna leave it till the hour mark and I will update as to the progress of this very strange yet intresting adventure....
Alright... so my update on the problem.... Put the charger in the freezer for a good couple of hours to see if it could be reset... after letting come back to room temp, I plugged it in and nothing.... charger is blown. Had to go to office depot to get a new one, but the good news is that it was not the prime itself! Thanks for the ideas everyone!
Have anyone been able to charge their Prime from their PC like it says you can do in the manual.
I tried and the Prime didn't show any indication that it was being charged, in fact it still said to connect it to a charger.
the_game_master said:
Have anyone been able to charge their Prime from their PC like it says you can do in the manual.
I tried and the Prime didn't show any indication that it was being charged, in fact it still said to connect it to a charger.
Click to expand...
Click to collapse
you can but it has to be in sleeping or off even then it will charge so slow unless you have a usb 3.0 port like me
Sent from my Transformer Prime TF201 using Tapatalk
Op,
I have been watching people complain about this, if you plan to throw the charger away could I get you to toss it into an envelope and send it to me, I want to do some research on it to see if I can figure out why it is burning out.
Does anyone have a link to a cheap, compatible charger? I guess the voltage can vary as long as it's not too low, but the current should match that of the original charger, from what I understand.
Sent from my Galaxy Nexus using xda premium
flyingwolf said:
Op,
I have been watching people complain about this, if you plan to throw the charger away could I get you to toss it into an envelope and send it to me, I want to do some research on it to see if I can figure out why it is burning out.
Click to expand...
Click to collapse
Flyingwolf, being an engineer myself I was very curious about doing a little investigation of my own... But I only have a multimeter. I would hope this should be enough to get a general idea of what's going on. If you would like I would love collaborate with you on this and see if we can figure out what is going on. If I get to deep over my head (I am a mechanical engineer not electrical after all ) I would have no problem at all sending it along! Let me know and we can go from there. Was planning on cracking it open this weekend.
Sent from my Transformer Prime TF201 through a rift in time and space....
Far from being an engineer myself, however my love of all things electronic and my hobby of RC has forced me to learn as much as I can, I have become rather proficient lol.
Me personally I would just being doing some simple probe tests, figuring out if there was an issue with manufacturing (cold solder joint, too tight wire that pulls with heat expansion etc).
I am sure as a mechanical engineer you should have no problem figuring it out.
nyijedi said:
Does anyone have a link to a cheap, compatible charger? I guess the voltage can vary as long as it's not too low, but the current should match that of the original charger, from what I understand.
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
I paid 30 at office Depot for an OEM unit... I would recommend you always use the stock system to charge as it may have integrated circuitry to actually talk back and for to the prime for charging to correct levels. Further investigation as noted in my last post should hint at this so stay tuned. I will note that they keep the chargers in the back at my local store and when I called had no idea what I ws taking about. I had to give them the item number from online before they could find it... So I would check availability online and find a store that has them in stock before you go on a wander to find one. Hope that helps
Sent from my Transformer Prime TF201 through a rift in time and space....

ATP up and died last night. :(

Last night Prime #2 (1st was returned b/c of GPS) just died with no warning or explanation. It refuses to turn on. I have tried the reset button with a paper clip as well as the hard reset with volume and power buttons. Nothing nada. The only response the tablet will give is a short buzz of the haptic feedback if I hold the power button long enough. That is all. When I plug in the charging cable, I get a green light on the power button.
I am taking it back to Best Buy. I am not sure if I will try Prime #3 or get a Galaxy Tab of some sort. The quality control from Asus is clearly sub par.
What reset button?
Sent from my Transformer Prime TF201 using Tapatalk
Does the screen light up in any way?
Have you opened it before?
If so, check connections.
Else best return for RMA.
The LCD on Prime seems to flaky. My first one had a band of dead scanlines.
leppie said:
Does the screen light up in any way?
Have you opened it before?
If so, check connections.
Else best return for RMA.
The LCD on Prime seems to flaky. My first one had a band of dead scanlines.
Click to expand...
Click to collapse
Screen does not light up in any way. I have never opened it and I do not wish to.
dilligaf said:
What reset button?
Sent from my Transformer Prime TF201 using Tapatalk
Click to expand...
Click to collapse
Hole by SD card you stick a paper clip into.
ok maybe some stupid questions...
what material was it laying on?
was it charging?
was it close to something else that is electronic?
slybarman said:
Screen does not light up in any way. I have never opened it and I do not wish to.
Hole by SD card you stick a paper clip into.
Click to expand...
Click to collapse
Yeah, just sounds like the ribbon cable came out of its connector. This is apparently pretty common and easy to cause, have you tried hooking it up mHDMI to a television?
If you're not willing to open it and are within your return window, just exchange it or refund it. Otherwise you'll wait three weeks for the service center near you to plug the cable in...
I have not tried connecting HDMI. I will try that though for no other reason than I would like to confirm my data is wiped before I exchange it.
The ATP was kept in a leather folio case and not subject to any unusually rough handling.
+1 on buxtahuda comment. I had the same issue and it was definitely the ribbon. A slight bump and my display was out as well. Ended up RMAing it since I was out of the return window.
slybarman said:
I have not tried connecting HDMI. I will try that though for no other reason than I would like to confirm my data is wiped before I exchange it.
The ATP was kept in a leather folio case and not subject to any unusually rough handling.
Click to expand...
Click to collapse
connecting HDMI cable to t.v. is best way to determine if its your display that went out. if you power up or its already on and stuff shows on the screen, then your display lost connection. if nothing shows up on t.v. then it might be something else. either try draining the battery dead then charging up again or just exchange it at best buy. newer models likely to be good. I have an early batch Prime from 12/22 n had no issues. good luck
Uhhhh...pretty sure that hole is a microphone.....well, was in your case.....
scook9 said:
Uhhhh...pretty sure that hole is a microphone.....well, was in your case.....
Click to expand...
Click to collapse
Uhhh pretty sure you need to read your users manual.
slybarman said:
Uhhh pretty sure you need to read your users manual.
Click to expand...
Click to collapse
Excellent! I had assumed it was a 2nd mic for noise cancellation. I like this use much more
Thanks for educating my ignorant self
scook9 said:
Excellent! I had assumed it was a 2nd mic for noise cancellation. I like this use much more
Thanks for educating my ignorant self
Click to expand...
Click to collapse
I would like it very much too, had it done anything to revive my dead prime.
Unfortunately, I called my Best Buy and was told I have to go through Asus RMA because it has been 27 days since I got my Prime - outside of their 14 day window. CRAP.
Ya I remember when everything had a 30 day window....now it is 14 days, is some BS to me.....there should be laws protecting things like that
slybarman said:
I would like it very much too, had it done anything to revive my dead prime.
Unfortunately, I called my Best Buy and was told I have to go through Asus RMA because it has been 27 days since I got my Prime - outside of their 14 day window. CRAP.
Click to expand...
Click to collapse
Ouch. Yeah, that's what happens with BB lol
Well, you can RMA.
But, since you are already past the return window you could navigate to Erusman's thread (I'll be updating my own later on how to reconnect the cable properly) and very carefully open your Prime without voiding warranty and fix the cable yourself.
Someone made comment about not leaving fingerprints, so be sure to not touch the spots of adhesive and to lightly dust off any signs of your 'foul' play.
Sent from my HTC Vision using xda premium
slybarman said:
Hole by SD card you stick a paper clip into.
Click to expand...
Click to collapse
Balls, my moms Streak 7" has the same kinda thing. I never noticed that little pin hole on my ATP....
Sent from my Transformer Prime TF201 using Tapatalk
I have the SquareTrade warranty as well. I suppose I could go that route as well.
Sent from my SPH-D700 using Tapatalk
slybarman said:
I have the SquareTrade warranty as well. I suppose I could go that route as well.
Sent from my SPH-D700 using Tapatalk
Click to expand...
Click to collapse
Ah, yes, you could. I'm not too familiar with them, but I know they cover just about anything. Will probably be a lot quicker than RMA'ing to ASUS for sure.
I had thought about it, but I think if my ATP does get killed I'll let it RIP and go on and try another in the line that will fit my CG dock. That is to say so long as its far enough down the road to do so and it actually does die.
@scook9:
That's true, but a completely unresponsive screen is (almost) 100% going to be a hardware issue. Very seldom would it be s/w, and he doesn't even get the recovery displayed so it's certainly not s/w in this case.
That is good to know however, and makes sense considering they're really there for the accidental drop/submerge coverage, unless you get the basic that covers just straight h/w malfunctions.
VVVVVVVVVVVVV
On tablets and phones they do not cover software problems - FYI
Just got a warranty off them myself and read through it
That's terrible. Let us know how it goes!

My EVO 4G Just Died Strike 3 and I'm Out Unfortunately

It locked up once and I restarted it.
Locked up again after a few minutes, shut itself down and no matter what I do, I can't get it to restart.
Kind of a suck way to start the day.
Just this afternoon picked up my shiny new replacement from Best Buy...totally new shipment which had just came in. I added no apps and 15 minutes later the first random reboot. It rebootted7 times in two hours and then just t turned itself off and won't come back to life.
No...the battery isn't dead.
Plug it into any charger and the charging light doesn't come on.
Seriously....this is frustrating.
maybe its your battery
let it charge for a bit with the device off
did you unlock the boot loader
can u flash roms?
can u even get to the bootloader?
Phone is fully charged. It was working fine during a call and when I hung up the call, the screen locked up then quickly blinked twice and that was that.
I tried pushing the power switch for almost two minutes and noting happened.
Better now than when I am traveling for work I suppose.
Take it back before the grace period. Lolz?
My tpu case seems to be making the power button stick causing reboots. If you have a case, take it off and I would also remove the shiny top back cover and try again. If that doesn't work, call for replacement.
Sent from my EVO using Tapatalk 2
Do a battery pu...... Oh wait
tkemack said:
My tpu case seems to be making the power button stick causing reboots. If you have a case, take it off and I would also remove the shiny top back cover and try again. If that doesn't work, call for replacement.
Sent from my EVO using Tapatalk 2
Click to expand...
Click to collapse
If you take the shiny back cover off you maybe removing something important. Look on the inside surface of the cover and you will see copper contact points. Is this the NFC antenna. I'm ignorant to how it works, just speculating.
Sent from my EVO using Tapatalk 2
regulator207 said:
If you take the shiny back cover off you maybe removing something important. Look on the inside surface of the cover and you will see copper contact points. Is this the NFC antenna. I'm ignorant to how it works, just speculating.
Sent from my EVO using Tapatalk 2
Click to expand...
Click to collapse
I suggested taking it off just to try to get the phone to boot in case the power button us stuck. I didn't intend for him to leave it off forever
Sent from my EVO using Tapatalk 2
I understood what you meant
I did try it minus my TPU cover just in case that was the issue although the power button seems perfectly free..
Maybe they new camera will somehow magically be better
jfenton57 said:
I understood what you meant
I did try it minus my TPU cover just in case that was the issue although the power button seems perfectly free..
Maybe they new camera will somehow magically be better
Click to expand...
Click to collapse
Unclear if you got it to boot?...
Sent from my EVO using Tapatalk 2
Well.....it sprang back to life all by itself sitting on my desk at work this morning (it is sitting there waiting for BB to call me and tell me they have a new replacement). It simply powered up, booted and came to life sitting there.
It now reboots a couple of times an hour just sitting there and at times actually turns Mobile Networks OFF all by itself.
Perhaps it is possessed?
jfenton57 said:
Well.....it sprang back to life all by itself sitting on my desk at work this morning (it is sitting there waiting for BB to call me and tell me they have a new replacement). It simply powered up, booted and came to life sitting there.
It now reboots a couple of times an hour just sitting there and at times actually turns Mobile Networks OFF all by itself.
Perhaps it is possessed?
Click to expand...
Click to collapse
Bad battery contacts?
Just this afternoon picked up my shiny new replacement from Best Buy...totally new shipment which had just came in. I added no apps and 15 minutes later the first random reboot. It rebootted7 times in two hours and then just t turned itself off and won't come back to life.
No...the battery isn't dead.
Plug it into any charger and the charging light doesn't come on.
Seriously....this is frustrating.
jfenton57 said:
Just this afternoon picked up my shiny new replacement from Best Buy...totally new shipment which had just came in. I added no apps and 15 minutes later the first random reboot. It rebootted7 times in two hours and then just t turned itself off and won't come back to life.
No...the battery isn't dead.
Plug it into any charger and the charging light doesn't come on.
Seriously....this is frustrating.
Click to expand...
Click to collapse
It must be you. I think you need Jesus in your life.
Yeah.....maybe that's my problem. My heart sunk with the first lockup and reboot. I said some rather ugly stuff to my phone in the car.
BB stated they had taken back two out of the 7 preorders and when I asked for what reason, he said he wasn't sure.
Tomorrow I will exchange it one more time at a BB 100 miles away from the first one since we are away this weekend and they are already holding it for me. Maybe a change of venue will help
Sounds like some serious bad luck. I haven't heard of anyone's dying until you. I hope the different BBY return will do better for you man...
Sent from my PC36100 using xda premium
shook187 said:
It must be you. I think you need Jesus in your life.
Click to expand...
Click to collapse
or Cthulhu. but we all know both are fiction
NewZJ said:
or Cthulhu. but we all know both are fiction
Click to expand...
Click to collapse
Cthulhu isn't fiction bro.
Don't know who the other guy is.
jfenton57 said:
Well.....it sprang back to life all by itself sitting on my desk at work this morning (it is sitting there waiting for BB to call me and tell me they have a new replacement). It simply powered up, booted and came to life sitting there.
It now reboots a couple of times an hour just sitting there and at times actually turns Mobile Networks OFF all by itself.
Perhaps it is possessed?
Click to expand...
Click to collapse
Man, you got to break two EVO's already.
I'm just waiting to get the chance to break my first.
NewZJ said:
or Cthulhu. but we all know both are fiction
Click to expand...
Click to collapse
Speak for yourself, troll.

Categories

Resources