So a week or two ago i bought a phone off this forum from. HTC EVO 3D. I Got it it was in pretty good shape. But when i turned on the screen there was a cluster of little white spots on the screen lower half. It was only noticeable when in white screens or lighter colors. Well the first things that sucked what the phone was unlocked with HTC's lovely unlock method, Warranty Void right? Well i said screw it so i send it in, Monday i believe and they received it on Friday.
I used there Tracking service and had seen it barely when into repair today. I thought wow fast!. Well just about 20 minutes ago I received a email from HTC, STATING!!!! your phone repair has been complete and we are sending your phone back to you!!!!!!!!!!!! The replaced the whole bezel digitizer and LCD unit. Im completely blown away by there service.
I have searched everywhere about HTC repair service and everything i see is negative about 75% of the time. Im completely content with the service they have provided and looking forward to getting my phone back. Thank you HTC for fixing it. Now Lets hope they did a good job
Glad they turned it so quickly for you. I hope the new screen and digitizer work well.
Sent from my PG86100 using Tapatalk
On HTCDev it says "it might void your warranty". That means that it is possible to void your warranty. In other words: if you OC your CPU/GPU and you burn them, the warranty will be void. If there is an electronic or a manufacturing problem, then they will repair it for you.
I know but it still surprised me when it was fixed, i had asked previously if they would and multiple members stated that my warranty was void and not to take the risk.
I have the same white dots on my screen... I worry if i sent them my s-off 1.04 hboot it wouldnt come back the same. Probably just me and my trust issues, but im curious if anyone has sent an s off device in. I would be more than happy to go back to my OG Evo for a bit for a new screen.
I guess I would wait to pour praise until I had the phone back and can see what exactly was done.
gunfromsako said:
I have the same white dots on my screen... I worry if i sent them my s-off 1.04 hboot it wouldnt come back the same. Probably just me and my trust issues, but im curious if anyone has sent an s off device in. I would be more than happy to go back to my OG Evo for a bit for a new screen.
Click to expand...
Click to collapse
I had my HBOOT 1.4 S-OFFed, but I just put it back to S-ON and flashed a stock 1.13.651.7 RUU before sending it in. HTC didn't say anything, and the repaired phone is currently with FedEx on its way back from HTC
Vdubtx said:
I guess I would wait to pour praise until I had the phone back and can see what exactly was done.
Click to expand...
Click to collapse
I agree i will have to wait but i more happy about the time, frame they send it in. I hope they do send it back better than it was sent i would be very upset if not.
Related
When i bought my evo 3d I could choose between it or the samsung galaxy s ii, I chose the evo 3d because it looked like it was going to have the best dev support, but then my phone broke and i had to get a replacement that came with 1.50. now i have to choose between voiding my warranty or staying stock. I've been waiting for months but were still screwed. Did we choose a phone that was truly a gimmick and all the devs have moved on? Or did HTC win and develop an un-hackable hboot with 1.50?
Most devs haven't wasted time with it recently because ICS and other things like CIQ
I have 2 dead pixels and decided not to test my luck with a refurbished device..
Most people that have 1.5hboot took the HTC method.. and seem pretty happy. But there are a few that feel the warranty void is to big of a risk...
If you waited this long is wait for ICS OTA as it most likley will come with a new hboot that someone will most likley crack (look at what happened with the EVO 4G GB update and how long it took to crack)
My best advice is if you are a flash fiend do the HTC method...
If your the few dozen that don't want to "void" your warranty then write HTC or some respected devs.... I seen there was a large bounty for a s-off 1.5 awhile ago... Go stir up that thread rather than making a new one...
Good luck!
Sent from my PG86100 using XDA App
theycallmebrown said:
When i bought my evo 3d I could choose between it or the samsung galaxy s ii, I chose the evo 3d because it looked like it was going to have the best dev support, but then my phone broke and i had to get a replacement that came with 1.50. now i have to choose between voiding my warranty or staying stock. I've been waiting for months but were still screwed. Did we choose a phone that was truly a gimmick and all the devs have moved on? Or did HTC win and develop an un-hackable hboot with 1.50?
Click to expand...
Click to collapse
Really???
Have you ever been to the Dev section??? There is more than enough action going on as far as development. The EVO 3D does have the best Dev's, but your issue is not the phone. You issue is you have 1.50. There are other alternatives you have to flash and get custom mods but you need to do the research. But don't be mistaken, the party is still jumping in the development section. Hell ICS is just in its alpha stage but its running just like a RC.
This is my 3rd evo. 1st had hboot 1.4 2nd had 1.5 and when it stopped charging they replaced it free. (I have the 8$ insurance plan) I dont see why people are so worried about voiding their warranty..?
I don't get it either. It only matters if your returning it for a software problem.
Sent from my SPH-D710 using xda premium
Easy way to get replacement after void warranty + software problem....
Remove battery....
Place in microwave for 3-5 seconds (just enough to zap the motherboard,not melt ****)
Put battery back in.. make sure it won't respond to any key combo.
Take it to sprint and say you pulled it off the charger and this is how it ended up...
Poof a phone will either be handed to you... Or one will be sent in the mail...
(this has been working for people for ALL carriers and devices since g1)
Sent from my PG86100 using XDA App
Amen to that
Bear gri11z said:
Easy way to get replacement after void warranty + software problem....
Remove battery....
Place in microwave for 3-5 seconds (just enough to zap the motherboard,not melt ****)
Put battery back in.. make sure it won't respond to any key combo.
Take it to sprint and say you pulled it off the charger and this is how it ended up...
Poof a phone will either be handed to you... Or one will be sent in the mail...
(this has been working for people for ALL carriers and devices since g1)
Sent from my PG86100 using XDA App
Click to expand...
Click to collapse
Sent from my HTC EVO 3D X515a using XDA App
maek_it_happen said:
Amen to that
Sent from my HTC EVO 3D X515a using XDA App
Click to expand...
Click to collapse
what is this blank post?
Bear gri11z said:
Easy way to get replacement after void warranty + software problem....
Remove battery....
Place in microwave for 3-5 seconds (just enough to zap the motherboard,not melt ****)
Put battery back in.. make sure it won't respond to any key combo.
Take it to sprint and say you pulled it off the charger and this is how it ended up...
Poof a phone will either be handed to you... Or one will be sent in the mail...
(this has been working for people for ALL carriers and devices since g1)
Sent from my PG86100 using XDA App
Click to expand...
Click to collapse
So let me get this straight. You mess up the phone and then engage in insurance fraud...and then promote it as well?
Please use the Q&A Forum for questions Thanks
Moving to Q&A
really? i thought it voided the hardware warranty because once you mod it you can change the factory settings that are setup as failsafes... but if its just for software.. thats what xda is for. i do have a few dying pixles though so maybe i should go get it replaced then open up the new one....
I havent applied any updates or anything since i got the phone because i didnt want to start the waiting process over, but thats a good point, once ics gets released it will probably start a new wave of development bound on cracking the new hboot.
theycallmebrown said:
really? i thought it voided the hardware warranty because once you mod it you can change the factory settings that are setup as failsafes
Click to expand...
Click to collapse
Taken from HTC DEV
You are about to start the process of unlocking your device. Unlocking your device allows you to install custom Operating Systems (“OS”) onto your device. Custom OS’s are not tested as thoroughly as your original OS, and unlocking your device may void all or parts of your warranty. HTC disclaims any and all liability for proper functioning of your device after the bootloader has been unlocked and for data lost in the unlocking process.(Meaning they are unable to help you trouble shoot your phone once you place a rom on it.) To prevent unauthorized access to your data, unlocking the bootloader will delete all personal data from your device including applications, text messages and personalized settings.
Click to expand...
Click to collapse
No where does it say your warranty WILL be 100% void. In my opinion this means
Code:
Warranty Void
- If you overclock your phone and your phone overheats to the point of processor damage
- Undervolting or overvolting causing damage
- Flashing an incompatible radio file causing brick
- Flashing a GSM ROM on your phone causing brick
Code:
Warranty still intact after using HTC UNLOCK method.
- Charging port errors (shorts, detaching, etc)
- Dead Pixels in screen
- Severe light leakage
Also I highly advise against doing the microwave method because that is fraud and you'll be up the creek when they ask you for the charger that resulted in the "severe electrical damage" to your device. Just be up front with the techs and tell them you used HTC DEV but you're having hardware issues (assuming you're actually having hardware issues.) This is my view on HTC's stance on the warranty issue, so take it as that - my personal opinion.
I'm still new to this regarding s-off and rooting but I have hboot 1.5 and used the HTC bootloader unlock method and I've had no trouble flashing roms. I don't see what the big deal for s-off is when we are still able to flash kernels and ROMS.
the bottom 2 mm of my sprint evo 3d is not working right. by that, i mean that its sorta uncalibrated. my phone is rooted and it was normal until yesterday. now, if i put my finger on the bottom to mms of the screen then it claims it to be higher that it is.
for example, the dev options gives me a screen pointer overlay option and if i have my phone on the very bottom possible it says its at 888.5 on the Y. my finger trace is followed but higher.
thats a really bad explanation so ill try using a picture from paint
http://imgur.com/lAR48
any questions (i know i did i bad job of explaining it, but its hard to explain.. for me atleast) just ask..
thanks,
colin
That is the most funny drawing I've ever seen. LOL!!!! However, must give you some points for the try. lol *gives you a Thanks point for making me laugh*
haha thanks
my photoshop trial ended a month ago so im making due on paint for this
but i think im just gunna take it in to sprint... i already flashed an ruu and unrooted and got s-on... on the bright-side hopefully ill get a new phone!
same thing happened to my phone. took it to a sprint repair store they told me to come bak in 2 hrs i did and they replaced my phone with a refurb. unfortunatly my refurb is also borked and will restart whenever i connect to wifi. anyways best of luck to u =)
uh oh. i hope i dont get one of those... i never turn wifi off! :O
i plan on re-rooting or rooting whatever phone i get, so hope its not messed up and is in good condition...
you think theyll give me a refurbed white one if i ask?
They originally told me that they didn't have any refurbs at the store and would have to order one but theymagically found one...
I called sprint and complained and they helped me out with a loop hole to get a new phone a year ahead of time and I got the s3. I wasn't dealing with any more crap phones from them even tho they say they r HTC certified
Sent from my SPH-L710 using xda app-developers app
Maybe the digitizer? If it's under warranty, take it to sprint. If not, you can get one on eBay not to pricey.
Sent from this 3D thing
Hi,
I searched this topic and got a couple of hits but I have a couple of specific questions about this.
My phone is rooted and S-OFF (and everthing else it says in my sig) I been having problems for quite some time now and I'm so fed up with this phone (and losing faith in HTC just because of it) that I even considered melting it with my oxiacetilene torch.
So before having another one of those episodes I think I'd like to try to send it to HTC to see if they can repair it.
I bought it from Negri Electronics and I'm using it in central america so I don't think I have any waranty cover.
My question is do I need to revert it to stock before I send it or they would look at it if I send it as is now?
Is there any type of warranty for me?
What should I do? (Just in case, my phone suffers of a severe black screen issue that it does not go away even with stock RUU)
Sometimes I need to press the power button like 20 times to get the screen on ( this is the thread on my problem) http://forum.xda-developers.com/showthread.php?t=2067514&highlight=black+screen
I'm pretty sure it has to be HW related because it used to work ok but one day started acting out (got corrupted after a complete battery drain) and since that day it never worked well again. I tried different roms and none of them make it go away not even in stock ruu.
Thanks for any info
Jose (the developer of some of the aokp and cm roms) has added a flash able for allowing the camera button to wake the screen.. Try that first.. Read up..
Also tmobile ics wakes on camera press
Sig:
What do you mean I can't say that??!!.. It's the fkin Internet!
Thanks, the NRG rom does that too but I get the same result just capacitive lights coming on (and only half of them the other half have gone bad)
I think I'll revert to stock and give them a call to see what they say and if they can give me a quote for the repair.
Finally today my screen died completely.
The phone works but the screen is dead, I sent an email to HTC we'll see if they can quote me for the repair and if it's worth the trouble.
The only problem is that my phone is S-Off and unlocked so I don't know if they will repair it.:fingers-crossed:
After talking with CS they told me that changing the screen would cost $145 but if they need to change the whole MB it would go up to $340 so I just decided not to do it and risk buying one in fleabay, we'll see how this one works out.
ferincr said:
After talking with CS they told me that changing the screen would cost $145 but if they need to change the whole MB it would go up to $340 so I just decided not to do it and risk buying one in fleabay, we'll see how this one works out.
Click to expand...
Click to collapse
if you're fed up with htc, why are you considering a M7
I think you must re-read my post ...
and I'm so fed up with this phone (and losing faith in HTC just because of it
Click to expand...
Click to collapse
but anyway to answer your question I put that in my signature sometime ago (even before they started calling it HTC ONE when it was just a rumor of a phone), at that time I thought my problem was software related and not the screen agonizing, and anyway it seems like HTC seems to be the lesser of two evils.
I've had HTC phones for the last 6 years or so and I don't know where to go, I keep reading about Samsungs and the new experias but I always come back to what I know.
That's the reason I got this second cheap Amaze to hopefully last me another year and by then have a more clear view of how things moved with HTC and the market in general before I puke another $800+ in a phone.
I was waiting for the S4 anouncement but I'm not impressed with the specs, lots of nice gadgets but they are not good for what I'm looking in a phone.
Sony Experia... I know nothing of Sony phones, I'm reading as much as I can to learn about them, development availability and other factors
WOOHOO!!!!! I'm back online!!!!!
After the death of my Amaze I bought another one on the bay (cheaper than sending mine to HTC to get it repaired) and I just got it.
After going through the whole unlocking/rooting s-off, and other tweaks Ifinally got a phone again.
I was getting sick of the Moto razr V3 I was using.
Hey guys/gals,
Just thought I would share this with everyone. Best Buy has a new policy with their warranty for phones (at least the ones by me do).
You no longer have to ship your phone in for service. All you do is go to the store, tell them your problem, they ship a new phone (the last couple I had replaced arrived in less than 36 hours), and you bring your phone in when the new/re-manufactured one arrives.
This is great if you have a problem where your current phone still works. You don't have to dig out an old phone, or rent a POS loaner phone from BBY, but you can still do all of those things if your phone is unusable.
Like I said just though I would share this info. I think BBY keeps making their protection policies better and better.
Hope this has helped someone!
I will put this to the test this weekend!!! Good find!!!
Sent from my EVO using Tapatalk 2
FattySparks said:
Hey guys/gals,
Just thought I would share this with everyone. Best Buy has a new policy with their warranty for phones (at least the ones by me do).
You no longer have to ship your phone in for service. All you do is go to the store, tell them your problem, they ship a new phone (the last couple I had replaced arrived in less than 36 hours), and you bring your phone in when the new/re-manufactured one arrives.
This is great if you have a problem where your current phone still works. You don't have to dig out an old phone, or rent a POS loaner phone from BBY, but you can still do all of those things if your phone is unusable.
Like I said just though I would share this info. I think BBY keeps making their protection policies better and better.
Hope this has helped someone!
Click to expand...
Click to collapse
This is what they did for me when I needed a replacement about six months ago.
They did not offer it to me until I spoke with the manager because i didn't want to be without a phone for a few days or use one of their loaner phones.
Sent from my EVO LTE rocking Sense 5!
about time they changed it, I canx my 3x black ties just because of this
Best buy insurance, ftw. I will never buy another phone anywhere else. Im on my 3rd lte and i got the lte free because they had no more 3d's. They ask basic questions about what happened and then ship it out. I got my last replacement in 2 days. Took it in on a Monday at 7pm and got my replacement on Wednesday at 7pm.
Awesome. I love black tie (bb). I had to replace due to malfunctions and no questions or hassles in fact the reason I signed up for black tie was the guy indicated I would never have to send anything in and that I would get a new replacement directly from the store which they did. I even had the guy write and confirm that on my sales receipt because I didn't believe him.
Sent from my EVO using xda app-developers app
Thank you all for the info. I won't be going to Sprint stores anymore. BB sounds like the way to go now. Back when I worked there it definitely wasn't but a lot has changed since then. Good to know.
My EVO has developed a problem where I'm getting all sorts of crazy noise on the screen. Definitely a hardware problem as it even has problems with the HTC logo on boot. I'm currently S-OFF with the latest CM release installed. Do I need to unroot and restore back to Sense before I take the phone into Best Buy, or do they not care?
Thanks for the help and all the useful info!!
pdlboy said:
My EVO has developed a problem where I'm getting all sorts of crazy noise on the screen. Definitely a hardware problem as it even has problems with the HTC logo on boot. I'm currently S-OFF with the latest CM release installed. Do I need to unroot and restore back to Sense before I take the phone into Best Buy, or do they not care?
Thanks for the help and all the useful info!!
Click to expand...
Click to collapse
I would at least flash a stock rom and splash screen before taking it in. Other than that, my local store doesn't care about root.
FattySparks said:
I would at least flash a stock rom and splash screen before taking it in. Other than that, my local store doesn't care about root.
Click to expand...
Click to collapse
When i took my last one in i had viper on it but i was taking it in because the screen was crushed. It was still usable thougg and he was sittin there going through the different venom options just amazed. Then i told him i just wanted to erase the data and internal storage and he was amazed by twrp too lmao. He didn't give half a sht.
youdug said:
When i took my last one in i had viper on it but i was taking it in because the screen was crushed. It was still usable thougg and he was sittin there going through the different venom options just amazed. Then i told him i just wanted to erase the data and internal storage and he was amazed by twrp too lmao. He didn't give half a sht.
Click to expand...
Click to collapse
Yeah, my store is the same way, but I doubt every store is the same. To be safe I would backup, flash a stock rom, bring it in and show them the problem, then recover until your "new" phone gets in and the re-flash a stock rom when you bring it back.
I doubt they'd care, but this should cover your a$$ either way.
FattySparks said:
Yeah, my store is the same way, but I doubt every store is the same. To be safe I would backup, flash a stock rom, bring it in and show them the problem, then recover until your "new" phone gets in and the re-flash a stock rom when you bring it back.
I doubt they'd care, but this should cover your a$$ either way.
Click to expand...
Click to collapse
Best buy covers software though right? So why would it matter? There's nothing saying they don't cover rooted devices. I even asked the manager when i got my 3d and he said if i bricked it I'm covered. So why flash back to stock? Unless youre having issues that could be rom/kernel related of course.. then youll obviously want to flash to something else to make sure its not the rom and then go back to stock to show them its happeneing on there also.
youdug said:
Best buy covers software though right? So why would it matter? There's nothing saying they don't cover rooted devices. I even asked the manager when i got my 3d and he said if i bricked it I'm covered. So why flash back to stock? Unless youre having issues that could be rom/kernel related of course.. then youll obviously want to flash to something else to make sure its not the rom and then go back to stock to show them its happeneing on there also.
Click to expand...
Click to collapse
Because it is better to be safe than sorry. If you read the terms and conditions, they don't list software as covered. They could deny coverage if they wanted to. Every store is not the same, but if you hand them a phone that is obviously not stock, there is more of a chance of them questioning it. I don't think they would, but it takes me 2 minutes to flash back to stock, so I'd rather avoid a potential headache. I'm getting a "new" phone anyway, so what do I care if I leave cm10 on my old one. Plus, it's a good way to wipe your phone.
Personally, if I were a store employee and someone brought me a "bricked" phone that I could prove was rooted, I wouldn't cover them. If you bricked your phone, that's your fault. Best Buy or any other business shouldn't subsidize your hobby, because you didn't know what you were doing. That makes the development community look bad. Now if it were a problem that was obviously not caused by root, I would look the other way.
I'm currently in this situation where my screen is cracked. I too was wondering if I needed to unroot before I had them ship the phone out for repair. What stock ROM does everyone suggest?
Sent from my EVO using Tapatalk 2
I'm using Sharkie's right now as my daily. It flashes with the new TWRP. One of the other ones that I tried wouldn't flash.
Sent from my EVO using xda premium
FattySparks said:
Because it is better to be safe than sorry. If you read the terms and conditions, they don't list software as covered. They could deny coverage if they wanted to. Every store is not the same, but if you hand them a phone that is obviously not stock, there is more of a chance of them questioning it. I don't think they would, but it takes me 2 minutes to flash back to stock, so I'd rather avoid a potential headache. I'm getting a "new" phone anyway, so what do I care if I leave cm10 on my old one. Plus, it's a good way to wipe your phone.
Personally, if I were a store employee and someone brought me a "bricked" phone that I could prove was rooted, I wouldn't cover them. If you bricked your phone, that's your fault. Best Buy or any other business shouldn't subsidize your hobby, because you didn't know what you were doing. That makes the development community look bad. Now if it were a problem that was obviously not caused by root, I would look the other way.
Click to expand...
Click to collapse
I see where you are coming from but A. You wouldn't have the power to set a company wide policy B. You would have to account for all the phones sold with the protection plan being quoted "for any reason at all" C. As low hourly wage employee you wouldn't care
Nice to know :thumbup:
Sent from my EVO using xda premium
RulingCzar said:
I see where you are coming from but A. You wouldn't have the power to set a company wide policy B. You would have to account for all the phones sold with the protection plan being quoted "for any reason at all" C. As low hourly wage employee you wouldn't care
Click to expand...
Click to collapse
Pretty sure he was posting from the perspective of someone who *could* set company wide policy FWIW.
Sent from my EVO using xda premium
So I'm sending in my phone already to get the screen fixed, which broke by some weird accident. But I have unlocked, rooted and all that jazz. I know HTC is going to wipe my phone when they get it, but do you think I'd have any issue because I have modified the recovery? I restored back to the stock rom with nothing installed except SuperSU. I could understand if I had a problem with the hardware in the phone itself, but they should have no reason not to fix my broken screen which has nothing to do with firmware or unlocking. I've already reset the phone myself which has no personal information. I haven't even set up my google account on it.
I think reports have been mixed on whether HTC honors the screen replacement warranty on modded phones (bootloader unlocked, etc). Return the device to as close to stock as possible, and hope for the best is probably all you can do.
One person on here has mentioned that while the "regular" device warranty mentions that modding the phone may void the warranty; the "add-on" screen replacement warranty does not make any mention of this. So that may be an point of argument in your favor.
I will HOPE as hard as I can. Might have to shell out $200 at the local repair shop. It would bother me though if it was rejected and all I want fixed is the screen, they have no buisness messing with my phone other than testing to make sure the screen works.
HTC will fix the screen either way, the warranty question just determines whether they charge you or not. I think the charge is $250 if the warranty is not honored. So not much more than your local shop is going to charge. Plus, I think taking the phone apart is tricky, so I'd probably trust HTC to do it more than a local vendor. I've seen some real hack jobs on the One X (which is polycarbonate not metal, but similarly difficult to disassemble) by random repair shops. Although of course the quality of workmanship by repair shops will vary, and I'm sure there are plenty of good ones out there.
HTC is refusing to replace my screen even though I flashed the stock ATT RUU back on the device. They claim that they can't test the Screen panel after it's been replaced because "security is off" on the device. I called them out on it and they have been going back and forth with the engineering department and repairs and still claim that because the security is off they can't replace the screen because they can't test it. But if I pay $290 they'll replace the main board as well. I even had to agree to try a partial repair and still no.
isn't the diagnostic tool a dialer pad code they enter?
I been on hold for 45minutes now waiting to talk to someone...
absalonprieto said:
HTC is refusing to replace my screen even though I flashed the stock ATT RUU back on the device. They claim that they can't test the Screen panel after it's been replaced because "security is off" on the device. I called them out on it and they have been going back and forth with the engineering department and repairs and still claim that because the security is off they can't replace the screen because they can't test it. But if I pay $290 they'll replace the main board as well. I even had to agree to try a partial repair and still no.
isn't the diagnostic tool a dialer pad code they enter?
I been on hold for 45minutes now waiting to talk to someone...
Click to expand...
Click to collapse
any update on what happened bro?
i heard that if you tell them the screen was cracked due to physical damage and clearly no software installed on the phone had any impact on the screen cracking they would fix it... im currently on a fuzz not sure what to do, i cracked my screen earlier today =(
Just a word of advice and I know everyone is different but I always wait until my devices are out of warranty before I do any modding. That's just me because I don't have the time to deal with the stuff you're going through. Anyway this is the first devise that I’ve not wanted to start modding right after I got it. Yes, it’s that good IMO.
Good luck I hope you get it resolved without too much expense.
HRodMusic said:
any update on what happened bro?
i heard that if you tell them the screen was cracked due to physical damage and clearly no software installed on the phone had any impact on the screen cracking they would fix it... im currently on a fuzz not sure what to do, i cracked my screen earlier today =(
Click to expand...
Click to collapse
still refused to fix it, they refused to give me a credible answer just that because security was disabled from the device they couldn't do it.
I would say make sure you enable S-Off and are back to an offical Rom, that might improve your chances of getting it partially repaired.
I flat out told them, I didn't like their lack of transparency and would be putting the phone on craigslist and buying any other device that wasn't HTC.
a bit petty but made me feel better.
Just to chime in here and share my experience. My display became messed up either through being damaged internally, or having the data cable come loose, etc. No cracks or any visible external damage at all. Anyway, phone was unlocked, rooted, running a custom ROM, and S-Off. Since the phone was less than six months old I shipped it back to HTC for replacement under warranty. Before I shipped the original I returned it to stock via RUU and re-locked the bootloader, but left it S-Off. HTC has just shipped me back a replacement without any hassle at all. Total cost to me was $19 for expedited shipping. I should point out that other than the ugly display my phone was functional - touch screen and all. But it does seem from my experience that HTC will still honor the warranty on modified devices if the failure is clearly hardware related, as mine was. BTW, I unlocked through HTC, so they could have checked if they wanted to.
I might try resetting security and sending it back again. I did a rather half added job last time. I was worried about the replacement option because that might have generated a charge to my credit card. Did you have to put a credit card on hold?
Sent from my HTC One_M8 using XDA Free mobile app
So, I received my phone back yesterday, and couldn't help but notice a huge crack going from top to bottom of the phone. This crack wasn't there before , Originally the screen had been badly scratched. I tried to open a ticket again to replace, and they say that due to "negligent use" (Bootloader unlocked/Security OFF) my phone is now fully out of warranty. I told them this is ridiculous, I'm not asking for a new phone; I just want my screen repaired under HTC Advantage, and need this escalated. Hoping to get a call from a manager today. I'm very unhappy with HTC.
This seems like a magnuson moss act violation. Thoughts?
absalonprieto said:
I might try resetting security and sending it back again. I did a rather half added job last time. I was worried about the replacement option because that might have generated a charge to my credit card. Did you have to put a credit card on hold?
Sent from my HTC One_M8 using XDA Free mobile app
Click to expand...
Click to collapse
I did not have to put a credit card on hold because I shipped them my device first and have just done without for a week or so. I think you only have to make a credit card deposit if they ship you a device first.
absalonprieto said:
So, I received my phone back yesterday, and couldn't help but notice a huge crack going from top to bottom of the phone. This crack wasn't there before , Originally the screen had been badly scratched. I tried to open a ticket again to replace, and they say that due to "negligent use" (Bootloader unlocked/Security OFF) my phone is now fully out of warranty. I told them this is ridiculous, I'm not asking for a new phone; I just want my screen repaired under HTC Advantage, and need this escalated. Hoping to get a call from a manager today. I'm very unhappy with HTC.
This seems like a magnuson moss act violation. Thoughts?
Click to expand...
Click to collapse
More discussion about the screen warranty here: http://forum.xda-developers.com/showthread.php?t=2767547&page=14
Of particular interest is Post #139, which says the HTC rep claims S-off prevents access to the video calibration tool (sounds kinda made-up to me). Then later in Post #146, HTC appears to backpedal a bit, and offer the free replacement if the customer agrees to take "full responsibility" if there are issues with the motherboard later.
Thought I was going to have to use HTC Advantage today when I dropped my phone on my hardwood floor. It landed perfect on the screen and made an awful smacking sound. I just sat there in disbelief scared to pick it up. When I did everything was A-OK.
Hope you get this straighten out. Good luck.