[Q] 4G not working .. suggestions please - Motorola Photon 4G

I had send my Photon for repair to Motorola , When i received it back , it had a different DEC/HEX number.
Now when i activated it on Sprint , i observed some odd behavior.
When i activated the Phone , 4G connected , it had a 4G IP Address, but 4G data was not working. Even Sprint Zone said , my phone is behaving ok , but the network is not responding, when i tested 4G. When i disable 4G , 3G started working ... Did lot of troubleshooting with Sprint , ##786# , and Activated the phone many times, the problem persisted. Sprint asked me to take it to there repair center. They troubleshooted it for few hours, and said Phone looks ok , but obviously there is some issue. They told me a ticket was opened.
But after i came from the Store , 4G is not connecting , it scans , then tries connecting , and starts scanning again ..
Its running stock , 198_6 .. There is no "unlocked" string while booting , so i presume the boot loader is locked. Pls help me ...

I am connected to 4G again , have an IP address , but no data access ..

akshay_bombay said:
I am connected to 4G again , have an IP address , but no data access ..
Click to expand...
Click to collapse
call Sprint tell them to refresh your network about a20 minute phone call but its worked for me before when 4g wouldn't connect after they did their thing it worked fine
MIUI/ICS for the Photon
http://forum.xda-developers.com/showthread.php?t=1536161

Thats been done , multiple times.

Unlocked Bootloader?
I had to reflash the stock sbf to my photon after an insurance replacement because the username settings and such would not change when it was activated.

I already did that, and did a ##786# after that ... No change ...
Looks like its a issue about refurbished photons from Motorola.
What did u do after flashing stock sbf?

Related

no network problem !!!

hi all
please i have problem ,the is not network in my phone (no signal)
am change the mobile but the same problem, am try to use manual search for network when i find it n try to connecte to it , its say u can not register to this network, and am type the secret code in virgin mobile which show me to which network am connect its say you r not rigester to network
any one have experiance in this type of problem?where is the problem exactlly in my sime card or in the network comapny (virgin)
regards
peo306 said:
hi all
please i have problem ,the is not network in my phone (no signal)
am change the mobile but the same problem, am try to use manual search for network when i find it n try to connecte to it , its say u can not register to this network, and am type the secret code in virgin mobile which show me to which network am connect its say you r not rigester to network
any one have experiance in this type of problem?where is the problem exactlly in my sime card or in the network comapny (virgin)
regards
Click to expand...
Click to collapse
1. Has this situation been occuring since the beginning? I mean , have you ever connected to the network?
2. Is your phone simlocked? If not , I'd suggest you to check if another sim card (preferably another company) works properly. If works , try changing the sim card first.
No Network
Hi,
Im also struggling with the same problem, its most frustrating being without the fundamental function of a mobile phone. Im on O2. It all started when 2.1 updated on my X10, since then my phone doesnt connect to O2 network.
Ive tried removing the sim, cleaning etc. then putting back in.
Tried swapping my sim with a friend (same network), no problem with the sim.
Just tried re-booting my phone (re-updating), no joy.
The last resort i guess before sending it in to O2 is to throw out of the window?
Any ideas?
Thanks
p.s. new HD camera does nothing but 'force close'.
thx for replay
my phone unlocked n and am try another simcard with another company its woks n am check my sim card in another phone its not work
first am got update (change region nomber method) befor 4 days ago n its work with me after update without problem but yesterday am not there is no network
i feel like my sim card banned from virign network so i don't know where is the problem in my sime card or in virgin network but am not feel i have problem in my phone coz its work with another sim card n my sim not work in another phone.
nomis26 said:
Hi,
Im also struggling with the same problem, its most frustrating being without the fundamental function of a mobile phone. Im on O2. It all started when 2.1 updated on my X10, since then my phone doesnt connect to O2 network.
Ive tried removing the sim, cleaning etc. then putting back in.
Tried swapping my sim with a friend (same network), no problem with the sim.
Just tried re-booting my phone (re-updating), no joy.
The last resort i guess before sending it in to O2 is to throw out of the window?
Any ideas?
Thanks
p.s. new HD camera does nothing but 'force close'.
Click to expand...
Click to collapse
Have you checked the APN settings?
Tony_C said:
Have you checked the APN settings?
Click to expand...
Click to collapse
ANP setting concerning when u don't have 3G connections not the main signale
up.....up.....up
peo306 said:
thx for replay
my phone unlocked n and am try another simcard with another company its woks n am check my sim card in another phone its not work
first am got update (change region nomber method) befor 4 days ago n its work with me after update without problem but yesterday am not there is no network
i feel like my sim card banned from virign network so i don't know where is the problem in my sime card or in virgin network but am not feel i have problem in my phone coz its work with another sim card n my sim not work in another phone.
Click to expand...
Click to collapse
I remember somebody had problems with new iPhone and old original ATT SIM-cards. ATT just gave a new SIM-card - it was a kind of incompability. Maybe you should go to Virgin tech guys and ask them to fix the problem.
I have strange thing with my phone when it was locked - I used old proxy-SIM and it worked fine with 1.6, but after I flashed it up to 2.1 it worked around 16 hours and eventually told me that there is no service - just like yours. Nobody had similar experience, but look like strange things are possible with those really smart phones. After unlocking - no problems for now.
Che Kirila said:
I remember somebody had problems with new iPhone and old original ATT SIM-cards. ATT just gave a new SIM-card - it was a kind of incompability. Maybe you should go to Virgin tech guys and ask them to fix the problem.
I have strange thing with my phone when it was locked - I used old proxy-SIM and it worked fine with 1.6, but after I flashed it up to 2.1 it worked around 16 hours and eventually told me that there is no service - just like yours. Nobody had similar experience, but look like strange things are possible with those really smart phones. After unlocking - no problems for now.
Click to expand...
Click to collapse
me too i think i have problem with my sim card, am already contacted the service clients but not solution till now !!!!!
i think after update, x10 will made variation of m-voltage which supported to sim cards, so directly burned( if the variation of voltage related with used area of sim-cards ,that's depends on our operators)
peo306 said:
me too i think i have problem with my sim card, am already contacted the service clients but not solution till now !!!!!
i think after update, x10 will made variation of m-voltage which supported to sim cards, so directly burned( if the variation of voltage related with used area of sim-cards ,that's depends on our operators)
Click to expand...
Click to collapse
I don't think, the X10 can damage SIM-card since SE always targets world market and takes in attention any regional differences. Virgin is not a real carrier, it is a mobile virtual network operator (MVNO) and uses Orange network as an underlying carrier. The last resort is to claim that you lost you phone (with the SIM card, of course) and ask for replacement. They can charge you (I used to pay $25 for T-Mobile USA in the nearest dealer shop, but didn't do any research since I needed the phone badly).
There is another possibility - as I know, ATT automatically changes the plan for their subscribers to a data-plan that is obviously more expensive as they recognize the new phone as a smartphone. It is weird practice, but see - it is possible, so be sure what's going on with your carrier.
please help me with network problem
i was trying different roms to flash, it was not good enough for me after with recovery i restore my backup original rom but no network, no signal, the sam problem with other roms, i changed sim cards as well no signal, when i make phone call there is a message ( CALL NOT SENT, PLEASE DIAL AN EMERGENCY NUMBER)
PLEASE HELP ME TO BRING BACK MY PHONE
i think you restore you old rom with wrong Baseband so try to search in xda you find which is the match baseband to ur old rom thats all

[Q] Atrix 4g WiFi not working

Hey guys,
i have the atrix 4g on which i used a simunlock code, so that i coudl put in my sim card from a european carrier, that works great, but the thing is the WiFi stopped working, it just went into a scanning/connecting loop and than it disconnects.
So i factory restored it and figuered out that s soon as i put in a working sim card (one that has cellular reception), the WiFi starts to behave like that and to get it to work i have to factory restore again without a sim card or with a nonworking sim card.
So i tried the motorola support and they said ye hardware issue, send in the phone, my problem however is im in europe right now and i cant really send or get the phone to motorola USA and they totally refuse to send it to an address outside of the US. However im 100% sure its a software issue (both things work for itself, and the thing that even removing the sim card doesnt restore the wifi funcionality makes me think there is some software issue).
So please guys if anyone has an idea how i could fix that i would be really greatful. Btw i tried some of the apps from the market to "fix" wifi (fxr, wififix etc). Fxr said it fixed the wifi bit it still wouldnt connect, the other apps just had the same issue as the stock wireless manager.
Thanks for your time
Did.you use software to unlock it or just a code?
Sent from my MB860 using XDA App
just a code
crnkoj said:
Hey guys,
i have the atrix 4g on which i used a simunlock code, so that i coudl put in my sim card from a european carrier, that works great, but the thing is the WiFi stopped working, it just went into a scanning/connecting loop and than it disconnects.
So i factory restored it and figuered out that s soon as i put in a working sim card (one that has cellular reception), the WiFi starts to behave like that and to get it to work i have to factory restore again without a sim card or with a nonworking sim card.
So i tried the motorola support and they said ye hardware issue, send in the phone, my problem however is im in europe right now and i cant really send or get the phone to motorola USA and they totally refuse to send it to an address outside of the US. However im 100% sure its a software issue (both things work for itself, and the thing that even removing the sim card doesnt restore the wifi funcionality makes me think there is some software issue).
So please guys if anyone has an idea how i could fix that i would be really greatful. Btw i tried some of the apps from the market to "fix" wifi (fxr, wififix etc). Fxr said it fixed the wifi bit it still wouldnt connect, the other apps just had the same issue as the stock wireless manager.
Thanks for your time
Click to expand...
Click to collapse
I have the exact same problem.
My phone is unlocked and can make calls, but WiFi disconnects me almost immediately. The phone also thinks my prepaid sim has H+ connectivity.
When I go back to my AT&T SIM, I have to do a reboot or 2 to get it cleared up, and then WiFi works again.
oh, i see that, i guess its some sort of ATT measure to block nonATT SIM cards, eventho the phone gets simunlock code. But the funny thing is there are a lot of people for whom it all works (like the guys in the unlock thread, using it in canada without a hitch), so im really wondering if this is not just a software glitch (i hope it is and gets fixed witht he 2.3 update..), otherwise my only hope are the devs here to crack wide open the bootloader and put some custom roms on it =/ really a great phone, but all this ATT software crap makes it feel like its an Iphone ...
But uhm still, anyone has any ideas how to try to fix this problem before the updates? =/
crnkoj said:
oh, i see that, i guess its some sort of ATT measure to block nonATT SIM cards, eventho the phone gets simunlock code. But the funny thing is there are a lot of people for whom it all works (like the guys in the unlock thread, using it in canada without a hitch), so im really wondering if this is not just a software glitch (i hope it is and gets fixed witht he 2.3 update..), otherwise my only hope are the devs here to crack wide open the bootloader and put some custom roms on it =/ really a great phone, but all this ATT software crap makes it feel like its an Iphone ...
But uhm still, anyone has any ideas how to try to fix this problem before the updates? =/
Click to expand...
Click to collapse
i also have a friend in saudi arabia who got the unlock code and the wifi is working fine.
only 2 people reported this so far. i guess it could be a hardware problem ? because the other user beside you have this problem even without sim installed " or that what i understood from him "
you can check the other thread too. maybe someone could post something usefull.
hmm i see, where did you find that thread, i was sort of searching for ages and didnt find any issues like that =/
Ye i mean i have this problem without a sim aswell if i dont factory restore the phone, after i do that without a sim card however the WiFi works great...
so i am kind of reluctant to believe it being a hardware issue due to this, sort of software specific issue (at least i think if it would be hardware related, the wifi would start working as soon as i go to airplane mode/take out the sim and a factory reset wouldnt be necessary), or do you think that my theory is rather flawed in thinking that?
and ye the problem is im in europe now and as the reps at motorola support told me, i would have to send the phone to the US for warranty and they would only send it back to an address within the US =/ i will try my luck with the german and uk support site, to see if they could do something for me.
thanks for your time guys tho
hey guys what do you think if i would use this code:
* 2767 * 3855 #
Think before you give this code. This code is used for formatting the original manufacturer. This will delete all files and settings, including internal memory storage. This will also reinstall the phone’s firmware.
To restore it to manufacturer (will it request an unlock code again after that?) cuz i have 2 codes to unlock but the first one worked, so maybe if i woudl try it with the second one than?
I just unlock my atrix with the code from cellunlock, works great and wifi is fine as well. Would like to know where u get the code, and how it turns out if u try reset to default using the combo. Pls update. Ths
Sent from my MB860 using XDA App
I'm having the same issue of not being able to connect to WiFi.
I bought the phone in Las Vegas with an AT&T - pay as you go (no contract).
I bought an unlock code from SwiftUnlocks, and used my Rogers SIM, which appeared to work. I then rooted the phone.
Using the Rogers network, I've been unable to use any sort of data. Phone calls and texts work fine. Then I noticed that my WiFi was not working properly. It would try to obtain an IP address, but couldn't connect. After several reboots, I got the phone to connect to WiFi for a few minutes.
I just did a factory reset, now I'm unable to connect to any network or WiFi to login with MotorBlur, so I can't really use the phone now.
I'm quite frustrated and not sure what else I can do.
Update - after putting the original AT&T SIM card in, and rebooting several times, the WIFI started working again.
I'm still unable to get Data working over the Rogers network in Canada.
Squig80 said:
Update - after putting the original AT&T SIM card in, and rebooting several times, the WIFI started working again.
I'm still unable to get Data working over the Rogers network in Canada.
Click to expand...
Click to collapse
i am getting my phone in few hours, then i am going to order from cellunlock a code and wait for 2 days to get the lock. unless someone has a spare code he can pm me i would be thankful.
the code is IMEI specific, cant give oyujust spare codes
secondly, to get wifi to work you have to remove your sim card, put in the att or a nonworking sim card and do factory reset, than wifi will work. and you can load all the stuff via wifi, and than just put in your working sim and use the phone as a phone +3g data (the 3g data works great for me to be honest)
oh i got my code from swiftunlock but i dont think that matters, they all get it from teh same provider im pretty sure.
and if anyone si wondering t he sbf update did NOT fix my wifi problem. i ahve tried several wifi fix programs and neither worked aswell, the fxr wifi did some stuff that the phone now sees the networks but still cant connect.
this is to update everyone that i got the phone. had an issue about the screen doing lots of flickering. contacted amazon and sent it back.
in the whole process so far i lost around 60$ between importing and exporting the phone. all in all. i will stick with my iphone 4 for now. its a good phone.
but i cant take this sadness all over again if i imported another phone with an issue with it as well. i am too OCD for my own good.
so true what you say, tho im coming form a nokia 6220 classic, a bit older than the iphone 4
Hey GUYS...
I have the same problem.... My Bell Atrix WiFi works great with my Rogers SIM (I had someone unlock it for me), but when I put in my Qatar Qtel SIM, it stops working, and goes into that connect/scan/disconnect loop.
Any solutions?
Search in the dev forym there is a solution for it
crnkoj said:
Search in the dev forym there is a solution for it
Click to expand...
Click to collapse
Thanks. Found it: http://forum.xda-developers.com/showthread.php?t=1077329&highlight=wifi
help mine stoipped working
[16:53] <arana> hi guys i need help with an unlocked atrix 4g att , that was ulocked with att code, then in order to use recovery i got one of the files here http://forum.xda-developers.com/showthread.php?t=1204500
[16:53] <arana> now it is unlocked but wifi is stuck at obtaining ip address
[16:53] <arana> i tried the solutoin here: http://forum.xda-developers.com/showthread.php?t=1077329&highlight=wifi
[16:53] <arana> but still not working
[16:54] <arana> i'll appreciate any help
[16:56] <arana> if possible i would like to put the stock recovery partition if that would fix things, or unlock it with official sbf but i can find it
[16:56] <arana> i used zomgunlock-lite.sbf to unlock
any help?
my carrier is telcel (mexico) and wifi was working fine before i "unlocked" the phone, thank you for any help

Atrix 4G cannot detect network carriers

I got my 4G a week ago and was working fine. Until yesterday my friend called me and requested me to use the *#*#4636#*#* code to check the Radio Bank in the Phone Info. It shown USA and I just pressed once and then returned. Also clicked the "enable data connection" and the 4G lost connection with the network. I am using China Mobile which works perfectly fine. I did a factory reset hoping this wuld resolve the problem.
However after numerous trials including flash the ROM and still could not resume to normal. I went into the Phone Info and saw that there are exceptions in the Phone Info screen. (per attached).
I chatted online with Motorola service desk and the lady asked me to send back the phone for repair. If I have a solution, I don't want to do that.
Can anyone advise me what's happening to my 4G and how can I resolve this problem? Would it be a "soft brick"?
Thank you...Peter Chan
Moved as not andorid development
Hi Peter,
I got exact the same problem :-(
Spoke to a Level 2 specialist of Motorola, but even they couldn't do anything. The only option is sending in the phone, but then you need a US return address.
If you do find a solution could you please post it here?
PS
A SBF file has just been leaked: http://forum.xda-developers.com/showthread.php?t=989577
This might solve the problem...

Photon 4G Using abroad problems

Hello all,
I've a problem with my photon. It was never activated on sprint network before so whenever it boots, it tries to contact sprint for activation. I have to wait for about 10 minutes and once it fails i can use the phone with foreign gsm networks. I called sprint customer care, the lady told me that you can't activate it abroad without a sprint account. Well, i am not their customer and i can't send these phones back to usa for activation. I've tried the method of rooting and freezeing sprintomadm. Once i freeze it, it just don't recognize the gsm sim card.
Airplane mode trick doesn't help either, it breaks the wifi connection and resulting error with wifi radio.
Any serious resolutions for this matter will be greatly appriciated.
Anyone who come up with a real solution will be awarded.
Check your box I pmed you
Sent from my MB855 using XDA App
Arkadas sen turk musun? Ben azeriyim aldim kullaniyorum ama seninki gibi problemim olmadi
evet türk'üm, aktivasyonu yapılmıştır senin photon'un kardeşim. Halledecez inşallah.
Semseddin said:
Hello all,
I've a problem with my photon. It was never activated on sprint network before so whenever it boots, it tries to contact sprint for activation. I have to wait for about 10 minutes and once it fails i can use the phone with foreign gsm networks. I called sprint customer care, the lady told me that you can't activate it abroad without a sprint account. Well, i am not their customer and i can't send these phones back to usa for activation. I've tried the method of rooting and freezeing sprintomadm. Once i freeze it, it just don't recognize the gsm sim card.
Airplane mode trick doesn't help either, it breaks the wifi connection and resulting error with wifi radio.
Any serious resolutions for this matter will be greatly appriciated.
Click to expand...
Click to collapse
Why u wanted to activate the phone? U don't in Sprint network either. Activation just for Sprint user who may gain more network feature after activated, correct me if i'm wrong.
The better way is skip the activation, try this :
http://forum.xda-developers.com/showthread.php?t=1265816
For Wifi problem maybe you can try disable (uncheck) USB tethering, this work for me but i don't know either work with other, or maybe you can try activate airplane mode then restart the phone, activate wifi first then activate your network/disable airplane mode.

Problem with mobile network

Hello I am from Argentina. I recently changed the rom of my alcatel pop 2 (5042a) for a custom rom based on miui 9 (it is in beta). The problem is that I recently changed the telephone company and the company is from another country, so I must enable data roaming and configure an apn for the internet to work for me.
Internet works well, captures 3g and 4g signals perfectly, the dilemma is that every two times I lose connection and I appear in the signal bar that I have no service. I already contacted the company and they told me that there is no problem with them, but I do not know why I lose connection with the network when using the mobile data.
I tried to go back to the stock of this device and it happened to me exactly the same, I tried the chip in another cell phone but the problem was not there. I also try to put the chip of other companies in my cell phone and it works well. The problem seems to be with my cell phone and the new telephone company (Tuenti). Can someone give me a hand?

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