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So i was trying to be cool with Sprint and get a new phone with them and I told them that my phone was messed up. I loaded a hacked ROM with for my MOGUL and Sprint wants me to go to a store and take care of it.
The CARE ticket said this..
Front Buttons Damaged/Missing
Should i load an official sprint rom and relock it?
ADVICE!!! HELP!!!
If your front buttons are damaged, then the Sprint store will not be able to assist you by replacing your phone. Of course, I have heard of people that happen to stumble upon a Sprint store that does replace the phone, but for the most part they abide by their policy to not replace 'damaged' phones. That is what asurion is for. If you pay for the isurance, you can file a claim on aursion's website and they will bill you the $50 deductible on your next Sprint bill.
Oh, if the phone is not really physically damaged but you want to replace it, the store probably won't help you. However, you could still file a claim and pay the $50 deductible through asurion.
Hope this is helpful information.
djlenoir said:
If your front buttons are damaged, then the Sprint store will not be able to assist you by replacing your phone. Of course, I have heard of people that happen to stumble upon a Sprint store that does replace the phone, but for the most part they abide by their policy to not replace 'damaged' phones. That is what asurion is for. If you pay for the isurance, you can file a claim on aursion's website and they will bill you the $50 deductible on your next Sprint bill.
Oh, if the phone is not really physically damaged but you want to replace it, the store probably won't help you. However, you could still file a claim and pay the $50 deductible through asurion.
Hope this is helpful information.
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And give you a case, charger, and something else... You have to say you need it as the original was destroyed with the phone. I was SHOCKED when they offered it to me!!!!
Oh: and if you DO go to sprint to exchange... Yeah, lock it on down!
Why do people go to the stores anyways. You like poor customer service face to face vs getting it on the phone? Wont sprint send you a phone like VZW does? Third TP in a month and not a singel question has been asked when I call them. Just say, I think my phone is messed up its [insert favorite common failure here] and I hard reset and that did not fix it. Ok sir, whats your shipping address?
Sprint wont do that I take it?
If you have the Insurance package (6 bucks a month), you could just say you lost the phone for all they care and all you'd have to do is pay $50 and wait a week for a new one.
I purchased a Touch Pro 35 days ago from Sprint. The phone just completely died, and sprint is telling me to contact Assurion for a replacement since the 30 day return period is over.
Does anyone know if Assurion is sending out refurbished or new Touch Pros? Is the Touch Pro so new that refurbs have not actually been made yet?
It would be a shame if I receive a refurbished phone, when just last month I paid alot of money for a new one.
I appreciate any and all replys
the phones that is being sent out is new that is what my replacment was
Who cares?
The truth is with any htc slide phone you get you will end up replacing it at least yearly because they just don't last. They put new casings without scratches, just the internals are refirbs. And when that one wears out it will be time to upgrade anyway.
Asurion will probably tell you to go back to Sprint. You should only be getting a replacement from them if you have a non-warranty issue. If the phone refuses to boot, and there's no signs of damage (outside of normal wear-and-tear), then it's a warranty issue and Sprint should either replace it or send it out to be repaired.
I work as a tech in a Verizon Wireless, and have seen Asurion refuse to replace phones for warranty problems. Their replacements are definitely refurbished, and I've even seen franken-phones come from them (phones built from parts from more than one model of phone!).
I'd suggest calling Sprint again and tell them to get off their butts and honor your warranty.
CmdrThisk said:
Asurion will probably tell you to go back to Sprint. You should only be getting a replacement from them if you have a non-warranty issue. If the phone refuses to boot, and there's no signs of damage (outside of normal wear-and-tear), then it's a warranty issue and Sprint should either replace it or send it out to be repaired.
I work as a tech in a Verizon Wireless, and have seen Asurion refuse to replace phones for warranty problems. Their replacements are definitely refurbished, and I've even seen franken-phones come from them (phones built from parts from more than one model of phone!).
I'd suggest calling Sprint again and tell them to get off their butts and honor your warranty.
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Sprint often tries to dodge doing the warranty work, but I agree this is probably a warranty issue, that should be handled as such. If Sprint won't do it HTC can be reached directly, the HTC warranty contact information is in the back of the manual that came with your Touch Pro.
But people who have received Touch Pro replacements via Asurion have been getting brand new devices.
I'd press for a warranty replacement, simply because there won't be any deductible involved in warranty repair/replacement.
It's always better to get new instead of refabs. Think of new car versus used car .
Warranty
Verizon warranties their phones for a year if it isnt damaged. As long as its a manufacturer defect i think sprint should warranty it. Ive had HTCs for about 3 years now. The only ones that i had to replace was my Titan when it flew off the trunk of a car. And the ones assurion sent me were junk. the charging ports were out of them. So i made them send me a new one.
I too would contact sprint and ask them to do a warranty replacement. Provided you don't have any water damage etc ... If it just quit working it should be covered. If you damaged it, then contact assurion.
CmdrThisk said:
Asurion will probably tell you to go back to Sprint. You should only be getting a replacement from them if you have a non-warranty issue. If the phone refuses to boot, and there's no signs of damage (outside of normal wear-and-tear), then it's a warranty issue and Sprint should either replace it or send it out to be repaired.
I work as a tech in a Verizon Wireless, and have seen Asurion refuse to replace phones for warranty problems. Their replacements are definitely refurbished, and I've even seen franken-phones come from them (phones built from parts from more than one model of phone!).
I'd suggest calling Sprint again and tell them to get off their butts and honor your warranty.
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i work as a tech for sprint...he's right...it should be replaced in store if you havent damaged it
he could be living in a non corporate area and that kiosk/dealer/affiliate may not be able to do warranty swaps
Assurion did right by me
Back in January I had to get my Titan replaced after the USB port was damaged. When I called it in to Assurion, I was told that they had no Titans available, "would I mind if they sent me a Touch Pro instead?" Nope, not at all. Paid my $50 deductable and got a shiny brand new TP in the mail 2 days later.
Sorry to hear of the poor experience some of you have reported, but I must say they treated me first class.
NOW's the Time!
SMiLEsCRiES said:
I purchased a Touch Pro 35 days ago from Sprint. The phone just completely died, and sprint is telling me to contact Assurion for a replacement since the 30 day return period is over.
Does anyone know if Assurion is sending out refurbished or new Touch Pros? Is the Touch Pro so new that refurbs have not actually been made yet?
It would be a shame if I receive a refurbished phone, when just last month I paid alot of money for a new one.
I appreciate any and all replys
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Click to collapse
Look good man this is what it comes down to. Call up Asurion before March is up. In April the price for elite phones like our TP, will go from 50, to 100! If your phone so much as flashes a pixel in the wrong way, send it in NOW! Sprint is soo beautiful for this! Because they are changing the terms of the TEP we all get $400 dollar plus phones for $50. They don't only send you a phone and a charger, they send you the whole deal!
I'm using the phone and my reception has skyrocketed from the Mogul! I'VE HAD 450 KB/s TRANSFER RATES WITHOUT 5 BARS! This has, for me, solidified my continuing (once flagging) partnership with Sprint. I love e'm now; probably until I have to talk to a customer service rep, but hey it's not like Verizon, the #1 CDMA supplier (And there is no way in hell I could do GSM with their out of whack version of 3G) is any better, they're actually worse!
Do it now. Don't be caught after the fact having to pay more for what you could have gotten now, for less.
Asurion prices
I sell VZW. And so far we have not been told about any price changes to our deductiples for tier 2 phones. I just actually had mine replaced (due to a cracked screen) with saturday delivery for $50. and there was no notice in the box from asurion either. And they sent me a brand new in the box.
I got my Mogul replaced with a TP a few weeks ago. A letter, or booklet I should say, came from Assurion a few days later. It outlined the new deductibles for pretty much all the high end phones. I don't know where it is and can't remember if it was only Sprint specific. I do know that it had something in there saying to get a complete list of phones go to Sprint's website. That's not to say that it didn't say anything about other carriers. I just don't remember. Either way, sometime in early to mid April, the deductible is going up to $100 for high end Sprint phones.
I have a launch 3vo, 1.4 hboot. My screen shattered, if I get a replacement I assume it will have 1.5 hboot, which I've seen stuff here and there that says limited support. Would I be better off trying to replace it and keeping my current phone, which is rooted and romed? And has anyone had anyluck replacing it? I've seen the thread for replacing the lcd, but I just need the glass, thanks.
You should take it to the Sprint store and see if they can just replace the digitizer. Make up some BS about how you need your phonefor business and can't wait on a replacement. If they can fix it, awesome. If not, then just take it back and maybe order the digitizer yourself.
sleekgreek said:
I have a launch 3vo, 1.4 hboot. My screen shattered, if I get a replacement I assume it will have 1.5 hboot, which I've seen stuff here and there that says limited support. Would I be better off trying to replace it and keeping my current phone, which is rooted and romed? And has anyone had anyluck replacing it? I've seen the thread for replacing the lcd, but I just need the glass, thanks.
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As long as you have TEP, you can get your screen replaced in the store. The software, rom, root, etc. make no difference. If they try to tell you they can't replace it then they're either lazy, unaware of how to harvest parts, or uneducated on Sprint Corporate S&R policies.
I replace them all the time in our stores. The myth is that you can't get your phone repaired if it's rooted. That's not true, it just voids your HTC warranty, not your insurance with Sprint. I encourage my customers to root and have even rooted some of their devices for them. The biggest issue are techs that aren't aware of Sprint policies or just too lazy to follow them.
palekillerwhale said:
As long as you have TEP, you can get your screen replaced in the store. The software, rom, root, etc. make no difference. If they try to tell you they can't replace it then they're either lazy, unaware of how to harvest parts, or uneducated on Sprint Corporate S&R policies.
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Not if it's shattered, I had multiple (actually, I called all of hte stores in my area) and they all said that physical damage is not repairable in store and must be processed through the insurance company. It sucked =\
Racer Of All said:
Not if it's shattered, I had multiple (actually, I called all of hte stores in my area) and they all said that physical damage is not repairable in store and must be processed through the insurance company. It sucked =\
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Like I said before... some stores have lazy techs. Telling a customer that physical damage is not repairable in store is completely false. The more accurate statement would be as follows:
Physical damage resulting in catastrophic malfunction or complete unusability is not repairable in store. Physical damage resulting in cosmetic abnormalities can be repaired.
Long story short, they tell you that because they don't want to deal with it. There is no policy against it and further their is no reason these damages should not be repaired.
I repair completely shattered Evo screens daily with a disclaimer that if anything is internally damaged it MAY result in an insurance claim. In most cases it's purely cosmetic and I have them out the door with no money out of pocket and happy as can be.
I'm actually on the process with Asurion to get a replacement because my screen is broken too... I took the phone to Sprint and the Sprint Rep file a claim and I just had to fax a Form and a copy of my driver license to get it... they wont fix it.. I would be getting the phone by monday so I report back if I get a 1.5 hboot phone..
Damn!!! Tell us how you really feel
Like Palekillerwhale said, it's going to depend on the techs at the sprint store. If you live in a metropolitan area, take it to another authorized sprint repair store. I'm fortunate the one by me is pretty decent, and works really hard at satisfying customers. They even have an evo 4g on a display with a shattered screen (not a small crack...completely shattered), and it says "we can fix this".
palekillerwhale said:
Like I said before... some stores have lazy techs. Telling a customer that physical damage is not repairable in store is completely false. The more accurate statement would be as follows:
Physical damage resulting in catastrophic malfunction or complete unusability is not repairable in store. Physical damage resulting in cosmetic abnormalities can be repaired.
Long story short, they tell you that because they don't want to deal with it. There is no policy against it and further their is no reason these damages should not be repaired.
I repair completely shattered Evo screens daily with a disclaimer that if anything is internally damaged it MAY result in an insurance claim. In most cases it's purely cosmetic and I have them out the door with no money out of pocket and happy as can be.
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Really guy you must not know what we can and can't fix read your M&P's one more time brother....cracked screens with multiple cracks not repairable a crack on the digitizer or housing one inch or less we can ae or harvest. So not lazy just am not getting a chargeback for my store as per our SAR.
Sent from my SPH-D710 using XDA App
Well you keep working for corporate, I'll keep working for customers. As much money as I save Sprint with my ridiculously low exchange rate, they can spare harvested parts to help customers out. Keep sending people to Asurion for more ****ty DOA replacements.
I'm #1 in the southern region for a reason.
Can't and won't are two completely different things.
tokuzumi said:
Damn!!! Tell us how you really feel
Like Palekillerwhale said, it's going to depend on the techs at the sprint store. If you live in a metropolitan area, take it to another authorized sprint repair store. I'm fortunate the one by me is pretty decent, and works really hard at satisfying customers. They even have an evo 4g on a display with a shattered screen (not a small crack...completely shattered), and it says "we can fix this".
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Thank you for this tokuzumi. I try to do my part in helping people as much as I can.
Sent from my HTC Evo 3D using xda premium
Well, the stores around here wont replace the screen. They all say they no longer do that, that its an insurance claim. Now, the exception is a smokin ass chick I know got her evo's screen replaced in store no problem. There's alittle cell phone place going to do it monday for 95$, oem digitizer. I'm in houston area btw.
sleekgreek said:
Well, the stores around here wont replace the screen. They all say they no longer do that, that its an insurance claim. Now, the exception is a smokin ass chick I know got her evo's screen replaced in store no problem. There's alittle cell phone place going to do it monday for 95$, oem digitizer. I'm in houston area btw.
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That further proves my point that it comes down to a techs willingness to help you. If you were in northeast TX I could help you out. Or just have a hot chick take your phone into the store lol.
I know our insurance is asurion, but does any of it go to sprint, the money?
Sent from my PG86100 using XDA App
sleekgreek said:
I know our insurance is asurion, but does any of it go to sprint, the money?
Sent from my PG86100 using XDA App
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Your $8 a month goes to Sprint for contracting Asurion, the deductible goes to Asurion. Lately they've been sending out a lot of DOA devices so I've been replacing them with ours. Avoid Asurion if possible.
Sent from my HTC Evo 3D using xda premium
palekillerwhale said:
Like I said before... some stores have lazy techs. Telling a customer that physical damage is not repairable in store is completely false. The more accurate statement would be as follows:
Physical damage resulting in catastrophic malfunction or complete unusability is not repairable in store. Physical damage resulting in cosmetic abnormalities can be repaired.
Long story short, they tell you that because they don't want to deal with it. There is no policy against it and further their is no reason these damages should not be repaired.
I repair completely shattered Evo screens daily with a disclaimer that if anything is internally damaged it MAY result in an insurance claim. In most cases it's purely cosmetic and I have them out the door with no money out of pocket and happy as can be.
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I wish you worked on one of the stores in my area. Luckily when Asurion replaced mine, they didn't yet have refurbished ones so they were brand new. Although this one does have a dead pixel
Sent from my Evo3D Shooter.
If anyone is ever in the Central Florida area and needs help with anything, or anything replaced on the phone. Then let me know. Or if you are willing to drive an extra hour, which a lot of my daily customers do. I am a service tech who has been doing this for a while and knows how to replace almost anything on any newer smartphone. Rooted or not, I will work on it!
I do this stuff on the side. I have done a bunch of phones. If anyone near Chicago needs anything done, I'd be happy to help out. I do it pretty cheap too. I even have an add on craigslist right now.
PS: A buddy and I were the first ones to do a teardown of the Evo 3D. Just saying.
Sent by my Supercharged dual core from the 3rd Dimension
I'm sure there are a bunch of us out there willing to help out. Good to see.
Sent from my HTC Evo 3D using xda premium
Well, I can tell you a few things regarding this issue and what I plan to do about it...
I had a NON-DAMAGE screen issue pop up with my Evo3d just a little over the 30 days from launch, which of course I got the handset on release day. The screen/digitalizer would become unresponsive or conversely just freak out, clicking/selecting things without touching the screen at all. Well of course after a day of frustration thinking it was an app or something else I decided to get it fixed.
First and foremost and still to this day, taking it to a Sprint store (I'm in NY so there are PLENTY of them, including flagship stores and repair dept's.) and they inform me that there is a problem (lol) and they would replace it with a refurbished phone (no cost). I refused, stating that if they couldn't repair the handset they should replace it with a NEW one. Hahahaha, I'm sure you can figure their answer to that...
I told them (the analogy might be a bit off), but it was like buying a new car and having a problem with it right away... so you take it to the dealer and they tell you instead of fixing your car, they have one or two sitting on the lot that was put together from pieces of GOOD cars they had gotten back broken, but not too worry that car he's giving you is just LIKE new.
So I took my phone and called Sprint, eventually elevating it to a Supervisor and explained that just because the phone was over 30 days, it was not dropped, water or any other type of damaged and should be swapped as defective, not damaged and seeing that THEY couldn't repair it (they had not parts yet for it) that further qualified the fact it should be replaced as it was - "NEW". Lol... well, the Supervisor said that although he KNEW that was done at times, he wasn;t sure if he could get approval for this instance. Of course they wouldn't replace it with a new unit, but they did put me in a 3 way with HTC who would repair the "KNOWN ISSUE" with the digitalizers on my phone and send "MY" phone back to me all new. A 6-10 day turn around... Well sounded good right? Sure........ right until HTC somehow forgot to send me the shipping and return info, etc., lol...
Anyways, so fast forward, the screen then worked... only intermittently would they screen/digitalizer issue pop it's ugly head. (The original issue began in end of July, early August)... That is until just last week, when not matter what I did, the screen was totally out of control. SO I went to Sprint store to see if they had parts yet... and the answer was no, they would repair screen, but would replace the phone. I was so pissed as you could imagine. 4 months and no parts for repair? Hmmmmmm... ok, well we (here) all know they WANT that 1.5 HBoot on all our phones and that seemingly benign tracking software too... lol. So I refused.
Ok, to the meat of the story...
So I called Sprint and after going through what seemed torture (yes - 4 + hours on the phone) they shipped me a REPLACEMENT unit. OH boy... you're thinking he's right back where he started... but it's not so.
What I wanted was the broken phone and a replacement unit in my hand at the same time, obviously for a reason.
First thing I did of course was turn the thing on and sure enough, HBoot 1.5. Then the unit starts and of course the garbage is there, asking if it's ok for HTC to TRACK my activities to provide a better product, bull bull bull, but whatever... I just look over the phone and make note of all the upgrades to software, hardware, etc., personally, I'm not liking it, but whatever.
Here's what I'm gonna do about it... I'm taking the damned thing apart and swapping the NEW screen with the core of my phone so I get what I want. I still have another 14 days to send the broken phone back so plenty of time to do it. I also took video of my phone freaking out so if they try to charge me I will be able to fight it. I'm not in the city this week otherwise I would have just stopped by the Sprint store near me and duked the kid $20 to do the swap for me, but whatever, I have the tech tools so will help myself. I'm happy to be free from the bull they put on the handsets and keep my original phone. I get my new screen and keep the original core... all no cost to me.
Anyways, thought I'd just share my experience with you all.
Regards,
palekillerwhale said:
Well you keep working for corporate, I'll keep working for customers. As much money as I save Sprint with my ridiculously low exchange rate, they can spare harvested parts to help customers out. Keep sending people to Asurion for more ****ty DOA replacements.
I'm #1 in the southern region for a reason.
Ahahahahaha who is your SAR...I am in the south region too and I am floored by your response I am a tech at a 3rd party dealer and we just had an audit of my store I asked my representitive and you are wrong ahahahahaha
Sent from my SPH-D710 using XDA App
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I managed to crack my screen a while back and i have a not so quick question.
Is it possible to have sprint fix my screen and not send me a refurb unit? When i went into the repair store the "head repair guy" (i don't know what their title is) told me that sprint will NOT repair my phone, and that i had to file a claim with the TEP insurance and get a refurbished EVO lte, which also happens to cost $130. he quickly followed up with the reasoning behind the no-fix is that sprint loses something like $200 when people buy these phones.
I really dont want to be out $130 and i even more so do not want a refurb. I went through 5 OG EVO units in 2 years, all were because of hardware failures, and only the first unit was non-refurbished (and all had very visible wear and tear damage to the screens and bodies, one even had bite marks).
The only other options i see are replacing the screen myself (which voids warranty and i have zero experience in this field making me very uncomfortable doing it) or local repair store (i can only find one place willing to do it but its gonna cost me the same and will probably void sprint warranty anyways).
so ya. there you have it.
Chirstopher said:
I managed to crack my screen a while back and i have a not so quick question.
Is it possible to have sprint fix my screen and not send me a refurb unit? When i went into the repair store the "head repair guy" (i don't know what their title is) told me that sprint will NOT repair my phone, and that i had to file a claim with the TEP insurance and get a refurbished EVO lte, which also happens to cost $130. he quickly followed up with the reasoning behind the no-fix is that sprint loses something like $200 when people buy these phones.
I really dont want to be out $130 and i even more so do not want a refurb. I went through 5 OG EVO units in 2 years, all were because of hardware failures, and only the first unit was non-refurbished (and all had very visible wear and tear damage to the screens and bodies, one even had bite marks).
The only other options i see are replacing the screen myself (which voids warranty and i have zero experience in this field making me very uncomfortable doing it) or local repair store (i can only find one place willing to do it but its gonna cost me the same and will probably void sprint warranty anyways).
so ya. there you have it.
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i would just pay someone in install the screen im sure there places that do it fairly cheap.. thats what i would do.. cause i wouldnt want to pay the 130$ either
Chirstopher said:
I managed to crack my screen a while back and i have a not so quick question.
Is it possible to have sprint fix my screen and not send me a refurb unit? When i went into the repair store the "head repair guy" (i don't know what their title is) told me that sprint will NOT repair my phone, and that i had to file a claim with the TEP insurance and get a refurbished EVO lte, which also happens to cost $130. he quickly followed up with the reasoning behind the no-fix is that sprint loses something like $200 when people buy these phones.
I really dont want to be out $130 and i even more so do not want a refurb. I went through 5 OG EVO units in 2 years, all were because of hardware failures, and only the first unit was non-refurbished (and all had very visible wear and tear damage to the screens and bodies, one even had bite marks).
The only other options i see are replacing the screen myself (which voids warranty and i have zero experience in this field making me very uncomfortable doing it) or local repair store (i can only find one place willing to do it but its gonna cost me the same and will probably void sprint warranty anyways).
so ya. there you have it.
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i dont know about sprint's warranty but if you take you phone anywhere else, it will void your warranty with htc. if you are going to have to pay that much to have it fixed, then you may as well send it to htc. that way your warranty will still be valid and they will fix any other issues you may be having that doesnt require changing the main board.
ak074 said:
i dont know about sprint's warranty but if you take you phone anywhere else, it will void your warranty with htc. if you are going to have to pay that much to have it fixed, then you may as well send it to htc. that way your warranty will still be valid and they will fix any other issues you may be having that doesnt require changing the main board.
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The reason i don't want to have Sprint do the repairs is because they WON'T do the repairs. They will send me a refurbished unit, one that had already been damaged and fixed. I don't want someone else's broken phone.
Chirstopher said:
The reason i don't want to have Sprint do the repairs is because they WON'T do the repairs. They will send me a refurbished unit, one that had already been damaged and fixed. I don't want someone else's broken phone.
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call htc 866-449-8358 and ask how much it will cost. the price wont be exact, its just an estimate. but you will have a guaranteed 90 days warranty on any repairs that have to be done. i think its around $150ish. i cant remember tho lol
Chirstopher said:
The reason i don't want to have Sprint do the repairs is because they WON'T do the repairs. They will send me a refurbished unit, one that had already been damaged and fixed. I don't want someone else's broken phone.
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re you sure? On my OG Evo they replaced mg screen 3 times, speaker twice, bezel once and camera lens cover twice. All for free.
Sent from my EVO using xda premium
I would try a different sprint store and see what they say. Make sure its a corporate store and not an affiliate store. It seems to be hit or miss on whether a particular store will replace a cracked screen. By the way, TEP is $150 not $130. You don't always get a refurb from Assurian, I always got a new phone as a replacement.
Bought my Galaxy S9+ directly from Samsung last week. Case and screen protector coming tomorrow. I'd like to get insurance for the phone. I've seen a few potential places to buy it.
A few questions:
1. Is it possible my credit card offers some sort of accident protection for some period? (I need to read the ToS for the card [Southwest Premiere Visa])?
2. What are the main players for phone insurance and the important factors to consider (deductible, replacement process, hassle, etc.)?
When I had my Nexus 6P from Google, I bought the insurance, and when my screen cracked, it was super easy to get the phone replaced.
Thanks for the recommendations.
volcs0 said:
Bought my Galaxy S9+ directly from Samsung last week. Case and screen protector coming tomorrow. I'd like to get insurance for the phone. I've seen a few potential places to buy it.
A few questions:
1. Is it possible my credit card offers some sort of accident protection for some period? (I need to read the ToS for the card [Southwest Premiere Visa])?
2. What are the main players for phone insurance and the important factors to consider (deductible, replacement process, hassle, etc.)?
When I had my Nexus 6P from Google, I bought the insurance, and when my screen cracked, it was super easy to get the phone replaced.
Thanks for the recommendations.
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Click to collapse
1. Yes, VISA does add an extension of the manufacturer's warranty. It will double it in the case pf this phone. For details you can read about it here: Warranty Manager Service. Just an FYI on this. I have worked in credit card fraud for over 8 years. I have never heard of anyone actually using this service. Also, its not your bank that will handle the warranty, its VISA directly. Your bank will just send you to the page I linked or the number on that page. Good luck wiht it if you need it. It does not cover damage though, so it wont be of any use if you break the phone.
2. Assurion and Square trade are the only two places that are reputable. Others here may have better suggestions.
Now, I am thinking this... You bought the top of the line android phone, a powerful pc in the palm of your hand with QHD+ display. You bought a case and a screen protector, although you did not state where from so I will assume Samsung, doesnt really matter though. My thought on this is that you should buy the Samsung Premium Care Plan. Thats just me though... I have carrier insurance and would not even take the phone out of the box until it was insured.
I couldn't find the premium care plan for the S9 from Samsung. Only the S8. I can look again. Thanks.
Just call your insurance company and add it to your home insurance; the premiums for phone specific insurance are not worth it (just get home insurance that covers your electronic devices with a low deductible).
volcs0 said:
Bought my Galaxy S9+ directly from Samsung last week. Case and screen protector coming tomorrow. I'd like to get insurance for the phone. I've seen a few potential places to buy it.
A few questions:
1. Is it possible my credit card offers some sort of accident protection for some period? (I need to read the ToS for the card [Southwest Premiere Visa])?
2. What are the main players for phone insurance and the important factors to consider (deductible, replacement process, hassle, etc.)?
When I had my Nexus 6P from Google, I bought the insurance, and when my screen cracked, it was super easy to get the phone replaced.
Thanks for the recommendations.
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I would consider getting a plan from squaretrade. Their plan is the most reasonable, and the claim process is super streamlined. The deductible is also considerably lower compared to others, I've filed 2 claims with them so far with no issues. (They actually gave me $$$ for my old LG V20)
baymon said:
I would consider getting a plan from squaretrade. Their plan is the most reasonable, and the claim process is super streamlined. The deductible is also considerably lower compared to others, I've filed 2 claims with them so far with no issues. (They actually gave me $$$ for my old LG V20)
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I used square trade for my s8+. Unfortunately its's not as easy as assurion ( which is what the major carriers use). They wanted me to take it to batteries plus for a screen replacement, which i didnt trust, plus they had to send it out for that repair. I could have sent it to samsung if i chose, but that would be a pretty long wait.. Knew a reputable shop in town and square trade paid for them to repair it minus the deductible. Well i had to pay it and sent them the receipt and they reimbursed me. My particular plan didnt cover lost or stolen but i believe some plans do. IT was cheap in the big picture. Was $89 for a year with a $99 deductible. You can extend for $69 per additional year. Their offers and deals change. Real easy to get a long with. I like with asssurion they just over nighted you a replacement. WIth Square trade its pretty much up to you to get it fixed and they'll reimburse you. I chose the samsung plan this time. We'll see. Hope i don't need it.