Just picked up a new HTC Titan at the AT&T store on Thursday -- now unlocked and using it on the T-Mobile USA network. The phone is a fair amount larger than my previous device (LG Optimus 7), but I have to say....I'm really liking this phone....
...except for one thing: this phone is dropping calls like crazy.
Honestly, it appears to be a "death grip" sort of issue. I'm in the same areas, talking to the same people, and mostly not walking around. I'll be talking to someone (even when I'm standing still) and all of a sudden I'm just talking to myself. The bars are usually "high" -- like 4 or 5 bars -- but the call drops without warning. I've dropped 5 calls within the past two days, and I typically have NO DROPPED CALLS during a normal week. Something is wrong.
I've also used the phone a fair amount with my bluetooth headset, but it's never dropped a call when I'm using that.
Is it the back cover? Do I need to bend some contacts in the phone somewhere? Do I just need to swap it out at the store??
Help!
yipcanjo said:
Just picked up a new HTC Titan at the AT&T store on Thursday -- now unlocked and using it on the T-Mobile USA network. The phone is a fair amount larger than my previous device (LG Optimus 7), but I have to say....I'm really liking this phone....
...except for one thing: this phone is dropping calls like crazy.
Honestly, it appears to be a "death grip" sort of issue. I'm in the same areas, talking to the same people, and mostly not walking around. I'll be talking to someone (even when I'm standing still) and all of a sudden I'm just talking to myself. The bars are usually "high" -- like 4 or 5 bars -- but the call drops without warning. I've dropped 5 calls within the past two days, and I typically have NO DROPPED CALLS during a normal week. Something is wrong.
I've also used the phone a fair amount with my bluetooth headset, but it's never dropped a call when I'm using that.
Is it the back cover? Do I need to bend some contacts in the phone somewhere? Do I just need to swap it out at the store??
Help!
Click to expand...
Click to collapse
If it's when being held then... It's probably a bad back cover or contacts. Give htc a call and see if they'll replace it or swap it at the store.
You could mess with the contacts but then you might brake them if you lift it to far or mess with it too much.
The contacts at the bottom are the Cellular ones unless I'm wrong, but then again the FCC requires all Cell Antennas be away from the head so bottom being most likely with Wifi up top
Thanks, Tachi. I guess I'll contact the AT&T Store first, since it's less than one week old. I'll see what they have to say...
It's interesting that some users have reported "low signal", but not so much "dropped calls" like what I've seen. Actually, I've witnessed low signal locations as well -- and even worse at my house than my previous phone -- but these "dropped call" scenarios have been in high bar locations mostly. DEFINITELY seems like a hardware issue.
Can't remember the last time I had a dropped call in the last decade on Sprint. I've had 3 since December with my Titan. All have happened inside my 100 year old brick home. Fortunately, they were all just random, meaningless calls. Any thoughts on building penetration...AT&T vs. Sprint? ...or is the phone the primary suspect? I have previously owned a Mogul, TP, TP2, EVO, and Arrive with no issues. The Titan does average 3 bars where the others always averaged 4.
Related
I read something a week ago about someone losing all signal and not being able to call or text in a large crowd. Well it happened to me yesterday in a department store. I couldn't find my 13 year old daughter so I was trying to text and call and nothing would go through, even though I had 3 bars and 3G. I looked around and there was a lot of people and quite a few of them were on their phones in one form or another. This is very disheartening if in fact it is a serious hardware or software defect of the Vibrant.
Has this happened to anyone else?
Its happened to me before
I was at a huge music fest and got separated from my friends
The reason it happens is cause the air waves get over cluttered with wireless signals and it masks other signals
Your phone will show that it has full signal but when it tries to send data or call it needs to cut through that blanket of signal
Sent from my SGH-T959
Yep. Same problem with different phone, I was at a concert and there were a TON of people on there phones many having the same issue. You could see them holding to there ear then looking at the screen then back again.
The only time this happened to me it was a huge crowd-like 40k people but it was outside. I would think a store with a couple dozen shouldn't be a problem but maybe if you were indoors....?
Has anyone else had frequently dropped calls even when you have 3 or more bars of service? Also, my wife says that she often hears an echo or a "digital " static while talking to me. I have made many calls from all the same places with my old iPhone with no trouble.
I am loving this phone in every other way, but this is still a phone after all
I would hate to have to go back to an iPhone!
I am having the same issues. The static only seems to happen while using a bluetooth headset. I've only had dropped calls happen in my local area. Since this is where I use the phone the most, it's an obvious problem. I tested this with my Captivate and no dropped call. I am returning my SGS2 for a new one. The store was thinking it might have an antenna problem. I did notice that side by side against my Cap the SGS2 was getting much better reception. Standing still the Cap had a signal of -95, the SGS2 had -77. This is a very big difference. So I really don't think it's an antenna problem but I'm willing to try it rather than give up on it. If this doesn't work I'll return it and wait until new modems start hitting the forum.
Possible fix for dropped calls
Update to yesterdays post. I did return my SGS2 and received a new phone and sim card. There was one area in particular where my ability to make a phone call was near impossible. My Capitivate had no trouble here so I was annoyed. The new phone had some improvement but still not great. Later in the day on the way to bringing my son to Best Buy the phone was back to terrible. If I had had my box and receipt with me, I would've returned it right there. I told the cellular manager about my call issue. She told me to turn off 4G if possible. I don't have a toggle for 4G/3G so I just turned off the data. That solved my problem! I called someone to stay on the phone while driving through the effected area. There was a small span of about 30 seconds where he said my call was getting garbled but the call didn't drop. Before turning off the data it would have dropped numerous times by then.
If you're having call trouble, it's worth a shot.
Alright, I read the review on this phone and, after having the GalaxyS 1, I thought trying an HTC would be a great idea as my GS1 had extreme screen burn in; which led me to opt for an HTC instead of GS2 - the cheaper alternative of course.
I was pretty happy with this phone. Somewhat smaller than what I expected, though it runs fairly well with ICS and HTC Sense loaded.
Now the ridiculous issue. This phone has a severe case of 'death grip'. I've had quite a couple of frustrating weeks trying to figure out what on earth was causing the signal to drop completely from 2 or 3 bars to dead, when picking the phone up to text.
Before I considered googling 'hand signal absorb htc', or similar keywords to that effect, I tested my theory by holding the phone at the top two edges and then in my palm again; in the same position both times. The result? 5 bars to two bars, or even in some cases one bar. The signal where I live isn't excellent, however it's not terrible either. With my GS1 having no issue with signal drops. Just holding the Desire X in the palm of my hand, under the table results in complete signal loss.
This is an absolute joke. I've missed really important phone calls and the majority of sms's arrive late due the lovely signal loss regain repetition, essentially causing the phone do not receive calls, even though, provided it does have 3 or so bars.
So, am I the only one here who has this issue, or for that matter; a faulty phone? Really Really disappointed.
I do have a signal drop problem as I already wrote on another post and nobody answer:
"I have a lot of signal drops on GSM/EDGE and also 3G/HDSPA? The signal is full but, the phone is in stand by, the signal drops and I loose calls. Does anyone have this problem?
Also I noticed when the phone switches from 3G to GSM/EDGE first I have a no signal period (couple of seconds)."
I also had this problem with an LG Optimus 2x when updated to Android 4.0.4.
Dal2000 said:
Alright, I read the review on this phone and, after having the GalaxyS 1, I thought trying an HTC would be a great idea as my GS1 had extreme screen burn in; which led me to opt for an HTC instead of GS2 - the cheaper alternative of course.
I was pretty happy with this phone. Somewhat smaller than what I expected, though it runs fairly well with ICS and HTC Sense loaded.
Now the ridiculous issue. This phone has a severe case of 'death grip'. I've had quite a couple of frustrating weeks trying to figure out what on earth was causing the signal to drop completely from 2 or 3 bars to dead, when picking the phone up to text.
Before I considered googling 'hand signal absorb htc', or similar keywords to that effect, I tested my theory by holding the phone at the top two edges and then in my palm again; in the same position both times. The result? 5 bars to two bars, or even in some cases one bar. The signal where I live isn't excellent, however it's not terrible either. With my GS1 having no issue with signal drops. Just holding the Desire X in the palm of my hand, under the table results in complete signal loss.
This is an absolute joke. I've missed really important phone calls and the majority of sms's arrive late due the lovely signal loss regain repetition, essentially causing the phone do not receive calls, even though, provided it does have 3 or so bars.
So, am I the only one here who has this issue, or for that matter; a faulty phone? Really Really disappointed.
Click to expand...
Click to collapse
Sounds like a faulty antenna. Either that or you have lead hands.
It should be a cheap fix at any local repair shop or free if you take it back to the shop for a replacement.
Sent from my Nexus 10 using XDA Premium HD app
vogonpoetlaureate said:
Sounds like a faulty antenna. Either that or you have lead hands.
It should be a cheap fix at any local repair shop or free if you take it back to the shop for a replacement.
Sent from my Nexus 10 using XDA Premium HD app
Click to expand...
Click to collapse
What I don't understand is, when i'm on an actual phone call, there's no issue with quality or signal loss. Sounds like the phone rom is preserving the antennas power in idle mode?
Anyone else having people you call tell you they can't hear you in the middle of conversations? I can't find any correlation. It has happened with 3 different calls today. All in different locations,but not in the car.
I'll normally reposition the phone on my face and it will correct. Is it possible I'm covering the Mic with the Palm of my hand?
had this issue a second ago.. hmmm
Yes very frustrating! Several times, never happened on Vzn before.
Sent from my VS985 4G using Tapatalk
Got the same problem
cyberhern said:
Yes very frustrating! Several times, never happened on Vzn before.
Sent from my VS985 4G using Tapatalk
Click to expand...
Click to collapse
Bought my g3 in Berlin, using it in Israel...
I am having this issue. issue is fine when the phone is directly to ur ear but if u adjust it or have it a couple of inches away it is horrible.
been testing all day. speakerphone doesn't have this problem.
leave a fake message for urself and u can hear the problem
take the phone and talk into it like a hand radio in normal to low dialogue. while doing it change between speaker and handset talk at the same level.
Anyone ever find a solution to this? I'm still having the problem. Wish I had returned the phone the first time it happened, but I thought it was just a bad signal. I went back in to Best Buy where I bought the phone and they were zero help.
Other threads mentioning the problem:
http://www.reddit.com/r/LGG3/comments/2bmljy/verizon_lg_g3_terrible_call_quality_and/
http://forum.xda-developers.com/verizon-lg-g3/help/complaints-call-quality-t2828905
Welcome to the club
Has anyone had any feedback from LG/Verizon on this?
I called both and was told "they hadn't heard of the problem" which I don't believe.
Anyone get a fix or has a replacement phone fixed the issue?
Yes - I'm still suffering with this issue.
I have been using speakerphone lately and have not had a single complaint. As previously noted, using a BT headset works fine every time as well.
This leads me to suspect that the noise cancelling/voice enhancement circuitry is running amok because supposedly speakerphone and BT do not use that feature, even though the one selection I have on my phone is off I think the phone still uses some enhancement when using the stock mic.
Next step is to block the mic on top with a piece of foam and see if that fixes it. By blocking that mic, the phone will think it's in a completely silent from ambient noise setting and maybe will turn off the noise cancellation circuitry.
Food for thought.
I don't know if I can prove it, but the problem feels worse (more people tell me they can't hear me) with the quick circle case on. It still happens with my other case and with no case at all, but less.
Has anyone who has this issue received today's OTA from Verizon? If so, is the problem still present for you? I will have a chance to test myself tomorrow.
I received the update yesterday and have not had anyone complain of call quality yet but I have not made a lot of calls. It is encouraging though because I would get complaints on most calls. I'll give it a few days and see before proclaiming it's fixed.
FWIW I was using an Otter Box and am now using an LG Circle case but it fails with/without the cases. IOW case made no difference.
I have my fingers crossed that it might be fixed.
I do notice the phone seems quicker with the update.
I made two calls on my Vzw G3 today, using only the handset (not speakephone or bluetooth), and both callers said I sounded fine. One call was about 15 mins, and one about 5. My fingers are crossed that it is fixed, too. I really don't have any other complaints about this phone, and there isn't one I would rather be using right now.
golden422 said:
I made two calls on my Vzw G3 today, using only the handset (not speakephone or bluetooth), and both callers said I sounded fine. One call was about 15 mins, and one about 5. My fingers are crossed that it is fixed, too. I really don't have any other complaints about this phone, and there isn't one I would rather be using right now.
Click to expand...
Click to collapse
Unfortunately I updated a few days ago and I had the problem last night on a call. So frustrating.
So only one complaint and I think it was due to a poor coverage area. I would get complaints all day long and every day so maybe, just maybe, they fixed it.... Still not convinced but feeling positive about this issue.
Today out of 7 calls so far I have had one person tell me they couldn't hear me. Re-positioning the phone closer to my mouth so my ear was more on the glass and not the speaker hole fixed it.
It's better than it used to be but might still be having problems.. Time will tell.
As an update, the problem is still there but it does seem better. Maybe 3 out of 10 calls will have the person on the other end telling me they can't hear me, breaking up, under water etc.
I've about had it with this phone and Verizon and I'm real close to putting it on Swappa and moving on to another phone and maybe another carrier.
I have been cautiously trying voice calls on the handset, but really got used to carrying Bluetooth headphones around over the last few months.
I have had 2 calls in maybe 8 where the caller complained, so about the same ratio as you.
I still don't want to switch to a different phone. I am not convinced I want a moto x or that I am ready for the size of the nexus 6.
Verizon sucks, but I need the strong network.
golden422 said:
I have been cautiously trying voice calls on the handset, but really got used to carrying Bluetooth headphones around over the last few months.
I have had 2 calls in maybe 8 where the caller complained, so about the same ratio as you.
I still don't want to switch to a different phone. I am not convinced I want a moto x or that I am ready for the size of the nexus 6.
Verizon sucks, but I need the strong network.
Click to expand...
Click to collapse
I really believe the issue is the G3 on VZ. My spouse switched to the iPhone 6: no issues with voice calls, with same usage as with the G3. I prefer Android phones, so I haven't decided what to do yet.
My wife has an iPhone 4 and before my LG G3 I had a Droid Razr Maxx. Neither phone has this problem. Same number of calls, same locations etc. All the complaints I have seen involve the G3 on Verizon so it's probably something to do with Verizon's version of Android.
Anyone else having complaints of an echo during their calls? Had 3 people tell me this.
Antennagate?
Paulb787 said:
Anyone else having complaints of an echo during their calls? Had 3 people tell me this.
Click to expand...
Click to collapse
I've had the call fade in and out a bit. My spouse (has the same phone), noticed people complaining about fade out during calls, too. We noticed that if we held the phone normally (fingers wrapped around the phone, about the middle of the phone), the calls fade out. If you hold the phone around the bottom near the speaker -- or use a headset -- calls are okay.
As a little test, I held the phone normally and the network signal was around -114 dBM.
I put the phone on the table, the network signal was around -104 dBM.
Both our G3s exhibited this issue. We didn't purchase them together, either (one by mail, other from store). Perhaps its a phone issue, perhaps we coincidentally received bad phones.
sunNsnow said:
I've had the call fade in and out a bit. My spouse (has the same phone), noticed people complaining about fade out during calls, too. We noticed that if we held the phone normally (fingers wrapped around the phone, about the middle of the phone), the calls fade out. If you hold the phone around the bottom near the speaker -- or use a headset -- calls are okay.
As a little test, I held the phone normally and the network signal was around -114 dBM.
I put the phone on the table, the network signal was around -104 dBM.
Both our G3s exhibited this issue. We didn't purchase them together, either (one by mail, other from store). Perhaps its a phone issue, perhaps we coincidentally received bad phones.
Click to expand...
Click to collapse
I think there are more than just a few people with this problem. Mine is giving me the same issue. People tell me they can't hear me at all, or I sound like I am stuck in a well, or that I am ignoring them. I've tried a couple of things but to no avail. I believe it has something to do with noise cancellation. I just turned off voice enhancement and voice privacy and it still seems to give me this problem but I am gonna try it out for longer. I am with Verizon. Let me know if you guys have any ideas.
Yes I have noticed that when the phone is right to me ear im ok but a couple of inches away and people say echo or sounds like Im stuck in a wall. I mean weird? has anyone tried a factory reset
I've been struggling with this issue since I purchased the phone on the 17th. I've also noted significantly worse signal in relation to my G2. I swapped out my phone this past weekend and the problem exists with the replacement.
stevewoodson1 said:
I've been struggling with this issue since I purchased the phone on the 17th. I've also noted significantly worse signal in relation to my G2. I swapped out my phone this past weekend and the problem exists with the replacement.
Click to expand...
Click to collapse
I have a replacement on the way. thinking it will be the same
We had this problem with the Verizon g2 when it first came out. Tried swapping devices, Sims, and nothing worked. Eventually LG updated the radio which fixed the issue (if I remember correctly).
Sent from my VS985 4G using Tapatalk
Paulb787 said:
Anyone else having complaints of an echo during their calls? Had 3 people tell me this.
Click to expand...
Click to collapse
People tell me this but only when I have them on Speaker phone... no complaints when listening normally or via BT headset or vehicle BT connection.
Wot-75 said:
People tell me this but only when I have them on Speaker phone... no complaints when listening normally or via BT headset or vehicle BT connection.
Click to expand...
Click to collapse
+1
In vehicle bluetooth works every time. I had one case where my wife could barely hear me through the phone (we both have the g3) but all other calls have been fine thus far. Hopefully this gets addressed in the first update.
Still An Issue...
Any update on a fix for this?
I just spent a month calling VZ about how people have trouble hearing us (we have two G3s with the same problem). One was replaced and people still have trouble hearing us.
The SG3 was never this bad with calls.
I have not tried my G3 with the Prius Bluetooth, but on every call so far over Verizon or Google Voice/Hangouts the Voice quality whenever I enquired has been reported to be fine.
The only issue I have noticed is that sometimes when I hold the phone right-handed my finger underneath it covers the Mic hole.
Sent from my VS985 4G using Tapatalk
I have a bad habit of bringing the mic away from my mouth at about a 45 degree angle while keeping the phone to my ear. When I do this, I get reports of the echo / can't hear me. Bringing it back to the proper position seems to correct the issue.
I have an ad hoc solution that seems to work so far:
Use the speakerphone while on the call. Totally obnoxious in social settings, but if you're somewhere private, it works.
Turn off Bluetooth. I did this a couple of time no one complained not being able to hear me.
Speaking to Verizon is pretty much useless. One rep did a fancy dance to say this is a software issue and they can't do anything for me at this point.
Add me to the list of Verizon LG G3 owners with poor call quality. You guys have described exactly what I am experiencing. People tell me I fade out, sound tinny, sound underwater etc. I have tried the phone in a case (OtterBox) no case, different parts of my house, different positions holding it, making sure I'm not covering the mic etc.
Also did a factory reset and ran the phone in "Safe Mode" as well
Same problems. Seems to happen on longer calls BTW and I have no troubles hearing people.
I am getting a solid -104 to -108 LTE signal and solid -89dbm CDMA and -88dbm 1xRTT signal.
Right now I am going to use BT exclusively and see what happens, but this is troubling since I make a lot of calls.
I never had this problem, in the same location my house, with my last phone a Droid Razr Maxx.
It gets pretty much the same signal levels.
Any ideas on this?
Is it a Verizon problem?
I bought this phone in BestBuy so I'm not really sure how to proceed to exchange it as I am past my 30 days?
Do I call Verizon?
Go back to Best Buy?
Call LG?
I've dealt with Verizon before and like the other person said, it's not a pleasant experience .
Help!
P.S Other than the call quality issue, this phone is incredible and I love it.
stang2003 said:
Add me to the list of Verizon LG G3 owners with poor call quality. You guys have described exactly what I am experiencing. People tell me I fade out, sound tinny, sound underwater etc. I have tried the phone in a case (OtterBox) no case, different parts of my house, different positions holding it, making sure I'm not covering the mic etc.
Also did a factory reset and ran the phone in "Safe Mode" as well
Same problems. Seems to happen on longer calls BTW and I have no troubles hearing people.
I am getting a solid -104 to -108 LTE signal and solid -89dbm CDMA and -88dbm 1xRTT signal.
Right now I am going to use BT exclusively and see what happens, but this is troubling since I make a lot of calls.
I never had this problem, in the same location my house, with my last phone a Droid Razr Maxx.
It gets pretty much the same signal levels.
Any ideas on this?
Is it a Verizon problem?
I bought this phone in BestBuy so I'm not really sure how to proceed to exchange it as I am past my 30 days?
Do I call Verizon?
Go back to Best Buy?
Call LG?
I've dealt with Verizon before and like the other person said, it's not a pleasant experience .
Help!
P.S Other than the call quality issue, this phone is incredible and I love it.
Click to expand...
Click to collapse
I have the same problem as many on here and it's frustrating. As great as the features on the phone are, it fails at its most basic task - making calls.
I quoted you to answer part of your question. I, too, got my G3 at Best Buy - 22 days ago to be precise. I finally got fed up with the call quality problem and spoke to Best Buy yesterday (and had the issue pop up mid call with them). Unfortunately, their return policy is 15 days. Beyond that you're forced to use a protection plan claim, if you have one, or work directly with LG for a repair - which would leave you without a phone for a few weeks while LG does its thing. It was also suggested that it could indeed be a software issue and a future update could fix the issue. But that does nothing for us now.
Rodeojones said:
I have the same problem as many on here and it's frustrating. As great as the features on the phone are, it fails at its most basic task - making calls.
I quoted you to answer part of your question. I, too, got my G3 at Best Buy - 22 days ago to be precise. I finally got fed up with the call quality problem and spoke to Best Buy yesterday (and had the issue pop up mid call with them). Unfortunately, their return policy is 15 days. Beyond that you're forced to use a protection plan claim, if you have one, or work directly with LG for a repair - which would leave you without a phone for a few weeks while LG does its thing. It was also suggested that it could indeed be a software issue and a future update could fix the issue. But that does nothing for us now.
Click to expand...
Click to collapse
Thanks for the info Rodeojones.
I suspect it is a software bug.
I "think" I can still take out a protection plan with Verizon so I might do that just in case it gets worse.
I'm trying the BT headset exclusively now to see if that helps or changes things. So far nobody is complaining and also when I use the BT in my car, a crappy Jabra Freeway Speaker thing, nobody seems to complain either which leads me to believe that maybe the mic is doing something odd causing the phone to reduce the audio going out or something.
It certainly is disappointing having a top tier phone that has problems making phone calls.
@stang2003
You've described all the troubleshooting steps I've gone through as well. I am disappointed beyond words. I would at least be happy if there was some affirmation from Verizon or LG that this problem exists, but I'm not going to hold my breath waiting for it....
Wot-75 said:
People tell me this but only when I have them on Speaker phone... no complaints when listening normally or via BT headset or vehicle BT connection.
Click to expand...
Click to collapse
I'm not crazy...I have had this issue since launch. Boo boo ass radios in this phone. Really disappointed I can't use the speakerphone as much as a like..
Sent from my Nexus 7 using XDA Free mobile app
jager420 said:
I'm not crazy...I have had this issue since launch. Boo boo ass radios in this phone. Really disappointed I can't use the speakerphone as much as a like..
Sent from my Nexus 7 using XDA Free mobile app
Click to expand...
Click to collapse
From what I am reading it seems this might be related to Verizon only.
Is anyone having these kinds of problems on a different carrier than Verizon?
I did find a number of threads regarding poor signal strength with the G3. Seems even the EU folks are having these problems.
Maybe both call quality/microphone problems are actually related to a poor radio signal?
Ok, so an entire day using my Blue Ant ancient T1 BT and not a single complaint about fading in and out etc. In fact I was talking to a person on BT and it was fine. I disconnected the BT, did not move the phone which was right in front of me, put it on speaker and within a couple of minutes he was claiming he couldn't hear me, fading in and out etc. I switched to regular ear (no speaker phone) and same thing with fading in and out. I went back to BT and talked for about 10 additional minutes and it was fine.
My preliminary conclusion, and it's really too early to tell, is that it's somehow related to the mic in the phone as BT doesn't seem to have the problem.
Can anyone else confirm this?
Test with BT and see if you get complaints from people on the other end that you are fading etc.