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Yesterday my battery died half way through playing a game (not entirely unexpected, I'd been playing on my phone quite a bit that day and it still lasted 22-23 hours), I connected the charger that came with the phone and left it to charge while I got on with some uni work.
The phone vibrated to tell me the charge was complete so I disconnected the charger and turned the phone on as usual. After the samsung galaxy S2 splash screen, the screen lock appears and when I move it there are several error messages saying that various applications have had to stop (the main one seems to be TwLauncher but when I force close it, many others also force close). This continues for several seconds until the phone decides to restart itself and repeats the process ad infinitum until I can shut down the phone (I can manage this by not trying to get rid of the screen lock and just holding the power button until the menu appears).
I've had this phone a week (one of those days being today where it did not work at all) so it's still well within the return period but I was wondering if there is an obvious fix that I'm missing.
If not, I'll be ringing Samsung on Monday (I have coursework due for friday so I'll be devoting my samsung office hours time to that) and if they can't give me an easy fix I'll be ringing the place I bought it from and asking for an exchange.
So, has anyone else had similar issues and managed a simple fix?
Bump, I take it everyone else's phone is working then?
Giving this another bump in the hopes there's someone with a simple solution.
I don't want to have send my phone off and wait for the place to get stock.
there have been 2 firmware releases from samsung in the last couple of days, i assume you are running the latest firmware?
I can't even get the phone to stay on long enough for Kies to recognise it. It keeps restarting. Even when it was working I couldn't get Kies to work with it properly (I couldn't copy the contacts from the phone to the computer).
It's running the firmware it came with, but I can't check which version it is.
I was going to try flashing the new firmware via ODIN but I've been busy with coursework. Is this likely to solve the issue or will I just be giving the retailers ammo to reject my return?
go into recovery and do a factory reset
psp888 said:
go into recovery and do a factory reset
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Click to collapse
this is what I was looking for.
after googling, this sorted it out.
I just assumed download mode was the only other non-normal mode.
Thanks
Basic FAQs on the SGS1 forum mostly apply to SGS2 .Worth a look there before Google .
jje
Hi, I've had my SGS2 for around 3 weeks now, and in that period I have had 2 random shut downs.
The first time it happened I was using the original firmware out of the box. The second time it happened (yesterday) I was using the latest firmware via Kies.
The phone is unlocked and unbranded from buymobilephones.net (UK), and I'm on the T-Mobile UK network.
The phone is NOT rooted and I am not overclocking.
Is my phone faulty or is this a software problem? Baring in mind this has only happened twice in the past 3 weeks.
backup data and factory reset would be my first step.
Followed by a return to the store .
jje
JJEgan said:
backup data and factory reset would be my first step.
Followed by a return to the store .
jje
Click to expand...
Click to collapse
Cheers, just did a factory reset. Should I ring Samsung to fix the phone (comes with 12 month warranty) or return it to the online retailer? Not sure what to do.
Just send it off to sammy
Sent from my MB860 using XDA App
... 2 shut downs in 3 weeks?
It's not faulty.
Your contract is with the retailer not Samsung .
I would see if phone restarts again before returning it .
But would inform the retailer of the problem to be within 28 days .
jje
drm111 said:
... 2 shut downs in 3 weeks?
It's not faulty.
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Click to collapse
I've owned several phones over the past 15 years and I've never had such problems before, even with my previous Android the Orange San Francisco. Seriously, if I have a £500 phone I don't expect it to shut down randomly even it it's only twice in 3 weeks. I've missed some important calls and texts because my phone has shut down without me knowing.
JJEgan said:
Your contract is with the retailer not Samsung .
I would see if phone restarts again before returning it .
But would inform the retailer of the problem to be within 28 days .
jje
Click to expand...
Click to collapse
roharia said:
Just send it off to sammy
Sent from my MB860 using XDA App
Click to expand...
Click to collapse
Alright cheers, I'll ring buymobilephones.net and see what they say.
beggin said:
Hi, I've had my SGS2 for around 3 weeks now, and in that period I have had 2 random shut downs.
The first time it happened I was using the original firmware out of the box. The second time it happened (yesterday) I was using the latest firmware via Kies.
The phone is unlocked and unbranded from buymobilephones.net (UK), and I'm on the T-Mobile UK network.
The phone is NOT rooted and I am not overclocking.
Is my phone faulty or is this a software problem? Baring in mind this has only happened twice in the past 3 weeks.
Click to expand...
Click to collapse
I think you mean two weeks ago.....
If it continues, you may have a faulty one.
Well I have the same issue, it's in my pocket, next thing when I push the power button the screen just stays black.
Have to hold down the power button to drop it and then restart it.
Sooo, I had this happen once when it was on the table which took the phone in my pocket out the mix.
In the end I tried the battery fix with some geckostrip (that rubber easy removable strip you use on the back of phones to stop them sliding)
I put the strip on the underside (opposite of the connections) and wrapped it around the back (facing the cover).
This makes for a VERY tight snug fit in the unit.
It has now been 2 weeks without one single shutdown...so as much as I thought "this must be software or hardware related", it looks like it very well may be "hardware related" on the battery front.
For those who still have this issue try what I did and let us know your findings.
Cheers
Sheldon
Update: Okay never mind on the battery thing, phone lasted 2 weeks but just blacked out again.....
I had the same problem for many months but it stopped after I uninstallrd dolphin hd browser. No idea if coincidence or not but read a few others with sgs2 and dolphin installed had same problem. Do you by chance have it installed?
Sent from my GT-I9100 using XDA App
I've actually experienced problems similar to this twice now with my SII.
First time was straight out of the box. I charged it up and then took it travelling with me. I kept taking it out of my pocket to find out it had turned off. I thought it was my fault with the power button being in a bit of a silly place. But then it turned off whilst it was lying on my desk or in my hand whilst I was using it. Whenever it turned back on again the battery usage history showed a big sudden drop (10+%) in battery level and then it would increase slowly for a while after. Spoke to O2-UK and they got me to do a software reset and then a hardware reset when it reoccurred, which didn't fix the problem either. They then did a next day replacement.
After I got the most recent update to TW I started to experience times when I'd come to unlock my phone but the screen would stay black. It would, however, give haptic feedback when I pressed the power button but not respond to touch. I recently did a software reset of my phone due to another problem (it kept thinking it was docking this time - but stopped on the day I took it into the O2 Shop) and haven't experienced this since.
For so expensive device I expect only 2 "legal" reasons to shut down while running stock ROM with no additional software or changed hardware (i.e. battery):
1. Battery went completly empty (or as empty as power saving settings allow)
2. I forced it to shut down via power button
If it shuts down on its own under this conditions, first doubt is faulty hardware.
And then it should be quickly replaced by provider/shop/wherever it came from.
Everything else might raise doubt in faulty piece of additional software.
Have had similar issues. Uninstalled the go weather app / widget and nothing since. Might just be a coincidence though.
Sent from my GT-I9100 using Tapatalk
So I've read about this "sleep of death" that sounds like the same thing as what this is.
It appears to affect a wide margin of Samsung devices over time.
One post suggested it was because WIFI activates while the screen is off and the device is in sleep mode, thus blaming the like of apps such as Juice Defender and WIFI managment built into gingerbread.
I have uninstalled gingerbread, enabled watchdog to monitor utilization (out of curiosity) and set the WIFI sleep mode to NEVER.
One day down without a issue, I'll see what happens over the next few weeks.
-Sheldon
I heard that frequent shutdown/reboots happens with 2.3.6 release.
If you got it, better go back to 2.3.5 or earlier. Iit worked for me.
I have 2.3.4 and i get these problems once a month or so.
Wy OH has the same firmware but she gets a random shutdown once a week. We both have the 1900 Anker battery (not stock one) - weird. I am going to try a different ROm and see if it makes a difference.
same issue but after i have deleted à few apps the issue was gone...?
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Moving to Q&A
guys im having the same issue too. its happened like 2 times in a month now. it previously happened when i was on 2.3.3 and stock ROM.
today it just happenned again even after being on superatmos 2.1, on 2.3.6.
whats going on?
I searched signal loss, and dropped signal but could not find a thread that matched my problem. I have found some people with similar problems through google search but I haven't seen any fixes.
Here we go...
I got my first atrix BRAND NEW in July. It ran perfect! Updated to GB, factory reset it and everything was working great. Couple weeks later it started doing random restarts. It got to the point where it would lock up at the M logo for 10-20 min or sometimes even constantly so I would have to pull the battery. It got so bad that I had to take it in for warranty. I had this phone for over a month with NO signal problems what so ever.
I get the 1st remanufactured Atrix and it is dropping signal left and right. I called up ATT and jumped through their hoops, turned it off, let them mess with it, factory reset it and NOTHING. Still had the same problem, would go from 3 bars to 4 bars then it will drop signal and the red circle will show up. probably happens about 5 times per minute.
They tell me to take it back, so I oblige. I go up to the warranty center and they give me a new sim card and say that should fix it.... NOPE, Still doing the same exact thing so I take it back up there again. The give me another(#2) remanufactured phone. I finish the setup and guess what... Still have a worthless signal and it is dropping out a lot.
For reference, signals on the first two replacement atrix's are running anywhere from 84dbm up to 120dbm and hangs most of the time around 96dbm.
I am now on my FOURTH remanufactured Atrix(5th overall) and still having the same problem. ATT are being total douche nozzles as they will not release me from my contract. I have spent over 30 hours dealing with them on this problem thus far and I am getting extremely tired of it.
Just for reference, my Wife has an I4 and she is not experiencing any of these problems. I also travel a lot and I experience the same problem in Dallas(home), Midlothian(hour south of Dallas), Washington DC, Tennessee, Virginia and Maryland among other places. I am pretty sure this is a software glitch since it happens wherever I am.
I have a home office and work from home. I told ATT that if this was happening with my original BRAND NEW Atrix that I would have taken it back in a heartbeat. There is not a chance I would deal with losing data and dropping signal for over a month with a brand new phone.
So, my question I guess is this. If this is a software problem, would it be best to try and root and see if that fixes it? Or will that not change a problem like this. The remanufactured phones came with 2.3 installed while my first one had 2.2 and I had to upgrade it myself. Is there a way I can remove 2.3 from this phone and reinstall it to see if that fixes it? I am completely open to suggestions as I have run out of options.
I know exactly what you mean. I also had 3-4 *new* atrixs right from att. (Around late July) Every time instead of addressing the problems, they just gave me a new device. Eventually I decided to root and unlock my bootloader. BEST decision that I could have made. As soon as I installed a different ROM it was as if I had a new device. I was about to exchange it for a different device and now I'm really glad that I didn't. For the signal issues I would try flashing a new radio to see if that helps at all.
Sent from my MB860 using XDA App
My first atrix was like that and it was a refurbished one. On my 2nd, it is completely fine. I think you should tell them to send you NEW atrix instead of a refurb.
that sounds like really terrible luck. i a agree, i think it would help a lot if you rooted your phone and installed some custom rom. although there may be truth with what Semseddin and might actually still be something awry with the refurbs
Semseddin said:
My first atrix was like that and it was a refurbished one. On my 2nd, it is completely fine. I think you should tell them to send you NEW atrix instead of a refurb.
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Click to collapse
xmrgamerx said:
that sounds like really terrible luck. i a agree, i think it would help a lot if you rooted your phone and installed some custom rom. although there may be truth with what Semseddin and might actually still be something awry with the refurbs
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Click to collapse
Unfortunately I have tried to get them to send me a new phone but they will not do it. I tried several times, even talked to the managers about it and nothing.
What is ridiculous is that when my first phone crashed I was only like 14 days past the return period where I could have received a NEW Atrix. I tried explaining this too them and they would not do anything to help me. I have been with Cingular/ATT for over 10 years and they obviously didn't care.
I think i will just try a new rom and see how that goes.
Hmm..well if you've absolutely made up ur mind on rooting ur phone and installing custom roms then i would recommend u to use the DarkSide ROM since it seems to have most of the fixes u need (including the signal loss..See ChangeLog for more)
Also, if u've already tried Randomverll's idea of flashing a new radio and still it didn't help, it may be a hardware problem..anyway try flashing a new rom and see
Hi everyone,
first of all I did search forum, but havent find answer nor related thread, if I have missed it please sorry about it.
Got my SGS2 about 6-7 months ago. No issues, everything perfect. Got updated to 2.3.4 with KIES (not really fan of experimenting with phone that have price of above average monthly salary in Serbia).
Rooted device with ZergRush exploit since I wanted as close to mint backup in case I have to send it to service(dont ask, service here is pain in the butt), purchased Mobile Odin Pro (cheers to that Chainfire) and flashed Hellcat's kernel for 2.3.4 from Mobile Odin.
Everything was cool, CWM, made EFS backup with his tool too, and so on...
However, about 2 moths ago, I started experiencing random restarts of the phone. Did search, found out that it happens and actually dealt with it.
Now, recently, i switched off my phone in the evening (was on 20% and didnt wanted to leave it on charger, and didnt want it to die on me during night), and in the morning I havent been able to turn it on. Freaked out badly, only to realize that its battery was empty. Which was odd because I DID turned it off.
About few days ago, i switched the phone, and it went to full shut down, however managed to get stucked somewhere in process (LED's are on, did vibrate i think) but never shuts down itself.
After some time, when I picked it up since I saw LED's on, i realized that its very hot and that I cant switch it back on (presumably because it never got shuts down) and had to remove battery so that I can switch it back on. When I did, i found out that battery was about 15% drained in that 10 mins, and I dont know what he was computing while shutting down, but it burned the sh*t out of itself.
Tonight it did that again so I decided to ask first before I do factory reset/wipe everything (maybe update to ICS too).
So, any idea, suggestion what to do is more than appreciated.
Cheers
Polite bump?
What is the actual problem .
jje
Well assuming you have read original post, why the hell that happen, does it happen to anyone else, and how to avoid it?
this may help
http://forum.xda-developers.com/showthread.php?t=1108499
Well, as I said, its not bootloop.
As I said, I shut down the phone, it starts shutting down, turn on leds, vibrate and stays turned on. After that battery drains quickly, and phone gets very hot.
When I get battery out, and back in it boots up without problems.
And I dont have any cooked rom, just Hellcats kernel for 2.3.4 stock rom.
you problem
Hi there,
Here's the best way to resolve this issue you have to re-flash a fresh new rom, meaning a full installation of the android os and here is how to do it,
First search google and download ODIN to ur computer or Pc.
Next search again google and type the following ( Sammobile.com ) and register and after that type the model number of your phone for example (i9100) in the site search bar and download rom that u need and thats it this should solve ur problem
Note : be sure to have 100% battery charged before doing the above and after installing ur new rom do a full wipe and enjoy,
I hope this was helpful,
Regards,
iMatrix
Yeah, thats probably that I will end up doing, luckily i have bought Titanium Backup so that I can backup all apps that I have and restore them after wiping everything.
I was wondering that somebody have any idea what might be going on.
Thanks for suggestions everyone.
before that try wiping cache and dalvik cache
Sent from my GT-I9100 using xda premium
This seems to happen quite a bit on gb roms.. definetely time to upgrade to ICS
Actually from what I have read about ICS 4.03, Im actually glad I didnt.
Releasing it in that state(e.g. battery issues again, 3rd party sms programs sends sms twice...) is bad for both G and Samsung imho...
Kepavi said:
Actually from what I have read about ICS 4.03, Im actually glad I didnt.
Releasing it in that state(e.g. battery issues again, 3rd party sms programs sends sms twice...) is bad for both G and Samsung imho...
Click to expand...
Click to collapse
Lp7 fixes these problems
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Eudemony said:
Lp7 fixes these problems
Sent from my GT-I9100 using xda premium
Click to expand...
Click to collapse
I think I'll wait few more iterations just in case
First off, I have read all of the other soft brick threads on both xdadev and other sites, but all of them seem to address issues that come about as a result of a failed root attempt. My phone is 100% stock, running 4.1.1, and has been working great for months. I haven't installed any new apps in a few weeks, but my phone has been doing any regular updates. Today, my phone completely locked up about 5 separate times (about 2-3 hours apart for each). Each time, the only way to get my phone back was by pulling the battery (even the 10+ second press of the power button didn't work)... annoying, but manageable.
After the last lock up, my phone got stuck on the SAMSUNG logo (not the S-III logo). I let it sit there for about 45 minutes, and it was pulsing the entire time. Finally, I gave up and pulled the battery one more time. After putting it back in, the phone gets to the S-III logo, but the S is not pulsing. I've let it sit on that for over an hour - with no luck.
The failed root threads all suggest installing ODIN, rooting, wiping everything, then installing a stock firmware. I'm really hoping there is something else I can try, since wiping my phone would be extremely painful at the moment...
Anyone have any ideas?
Backup data factory reset and wipe >>> Or return phone to a service centre .
jje
Sadly as this may be, mine derped out exactly like yours one week after I bought it. It would randomly reboot, lag a lot until the day I woke up to that brilliant Samsung boot screen and nothing more helped.
Had not done anything to it so I returned it for a replacement. Turns out I had a faulty unit.
Sorry bro, guessing it's the only thing that will get yours sorted again. While I know in every product there will always be faulty units, I'm seeing dead sgs3 threads very frequently, I'm guessing Samsung's build quality isn't that good...
Sent from my GT-I9300 using XDA Premium App
It might be worth remembering ...
shaunco said:
First off, I have read all of the other soft brick threads on both xdadev and other sites, but all of them seem to address issues that come about as a result of a failed root attempt. My phone is 100% stock, running 4.1.1, and has been working great for months.
...
Click to expand...
Click to collapse
It might be worth remembering that there ARE a certain percentage of faulty units - those are all covered by warranty
It is also worth pointing out that accuracy can be a ***** - there is no "normal" Galaxy S3 that 2 or more months ago was running 4.1.1 - so if you indeed have 4.1.1 that is as a result of some (probably OTA) upgrade at some point in that interval
JJEgan said:
Backup data factory reset and wipe >>> Or return phone to a service centre .
jje
Click to expand...
Click to collapse
I would love to backup my data, but since I had a stock bootloader (not CWM or one of the others) and the PIT seems gone, I'm SOL.
xclub_101 said:
It might be worth remembering that there ARE a certain percentage of faulty units - those are all covered by warranty
It is also worth pointing out that accuracy can be a ***** - there is no "normal" Galaxy S3 that 2 or more months ago was running 4.1.1 - so if you indeed have 4.1.1 that is as a result of some (probably OTA) upgrade at some point in that interval
Click to expand...
Click to collapse
Yeah, bad wording on my part. When I bought it (the first day Amazon sold the I9300), it had 4.0.4. It has had 4.1.1 since mid-October. My comment of it "working great" was in relation to the random lockups (and now the stuck at logo issue).
Lucky for me, the phone is a work phone, so I bought a new I9300 at Fry's this morning and at least got my service and all my apps back, along with the data for the apps that were nice enough to put it on the SD...
This means my focus has shifted from returning my old I9300 to a working state to simply getting data off of it. If the bootloader shows "no product", it seems that the partition table is shot. Loading a new partition table would destroy the underlying data... so, is there anything I can do (even things that are physically destructive to the phone) to get the data (even as a single binary blob) off the internal 16GB storage?
As I said, I'm happy to rip this thing to pieces, if there is a way.