Related
I wrote this early in the morning after I finally gave up on the prime. Here is the link to the story.
http://nerdtechnics.com/?p=11
The site is clean, I miss my Prime.....
OK...lol. yeah its better you linked to that story as its more like a blog. Very detailed on your experience. You left everyone hanging though. What they end up doing or you doing after they wouldn't give you cash back for gift cards. It was free gift cards anyways so I would've just pulled the small cash amount out n placed another order. Don't let best buy taint your yearning for the Prime...lol.
Haha, sorry, was getting late and needed to end it quickly. I asked the cashier to go get a manager because he couldn't give me cash for the gift card. Manager came over, I just said that I had been over at customer service for the last hour and a half and that I'd like cash for this gift card because i am no longer going to shop at this store.
I just got so annoyed with the waiting game. Anyone I spoke with had absolutely no idea what i was talking about most of the time. Also, the computer guy that came over to check the Prime, he actually says, "why don't you just get an ipad"? I wanted to slam his head against the counter.
infinitemethod said:
Also, the computer guy that came over to check the Prime, he actually says, "why don't you just get an ipad"? I wanted to slam his head against the counter.
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Click to collapse
+1(0 char)
Skullmonkey said:
+1(0 char)
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Click to collapse
The computer guy saying that is what pushed me over the edge. Maybe it's just me, but if someone brought back the first quad-core tablet, I would NEVER say, why don't you get an ipad. Face slap!
Cool story bro.
Thanks for taking the time to share that story.
I've always detested BestBuy. They're the "Hot Dog On A Stick" of consumer electronics stores. Too well lit... Too plasticky... Forget about getting anything even remotely obscure there -- too few choices on most things.
'Won't even get started on how borderline criminal Geek Squad is. $25(ish) to "optimize" my e-reader?
Being an IT professional, I advise as many folks as possible to avoid that store and go elsewhere... anywhere...
That's MY story, sort of...
Actually the main difference was, on that Friday when they wouldn't put a Saturday delivery sticker on for you? They went the extra mile for me, and SENT IT GROUND (after I had paid $29 for overnight shipping 4 weeks earlier), causing it to take another 12 days to reach me in a padded envelope, after riding via Rail from California to North Carolina. The box was quite crushed, though the Prime seemed okay... at first.
oh, and they charged me for the pre-order immediately, even though the policy says "we won't charge until we ship" so I had paid for it almost 6 weeks earlier.
The good news? I got my Prime for free. Yep. BB provided a FULL REFUND. I should be happy yes? Sort of. The Prime ended up RMA'ed, and I am without it once again. The saga continues. It was agreed to send me another one, yesterday, overnight. And yes, I agreed to let them open and test it since I am NOT going to be without it again, but instead of shipping it yesterday - Thursday they forgot... whoops. Now I wait till next week, unless I can get Asus to do a Saturday sticker...This is like the movie groundhog day... it literally never ends.... and I so lived my OG transformer... It's like I am being punished for wanting something more... The Prime I got paused, hung and lagged on virtually everything I did with it. It was cosmetically nice, but never saw a single GPS satellite. Wifi... fair... Light bleed, not terrible, but enough to cause concern, in every way it was ... not much better than my TF101 except in looks, and took a better picture. Not nearly as slick as I had hoped. Looked wonderful with the dock though... Horrible to keep clean. ICS is cool, but again, it lags so often, ... well maybe the nbew one will be better, or enough updates will come along to get things right... sigh
Jgrimoldy said:
Thanks for taking the time to share that story.
I've always detested BestBuy. They're the "Hot Dog On A Stick" of consumer electronics stores. Too well lit... Too plasticky... Forget about getting anything even remotely obscure there -- too few choices on most things.
'Won't even get started on how borderline criminal Geek Squad is. $25(ish) to "optimize" my e-reader?
Being an IT professional, I advise as many folks as possible to avoid that store and go elsewhere... anywhere...
Click to expand...
Click to collapse
I wouldn't shop at Best Buy, but they are the only place near me that sells the diamond and gold plated HDMI cables to give me better HD. They are worth the $75.
Sent from my Transformer Prime TF201 using Tapatalk
kingsway8605 said:
I wouldn't shop at Best Buy, but they are the only place near me that sells the diamond and gold plated HDMI cables to give me better HD. They are worth the $75.
Sent from my Transformer Prime TF201 using Tapatalk
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Click to collapse
And of course, only if they print the words "Monster" on them.. Cause anything else is just not worth it..
SmartAs$Phone said:
Actually the main difference was, on that Friday when they wouldn't put a Saturday delivery sticker on for you? They went the extra mile for me, and SENT IT GROUND (after I had paid $29 for overnight shipping 4 weeks earlier), causing it to take another 12 days to reach me in a padded envelope, after riding via Rail from California to North Carolina. The box was quite crushed, though the Prime seemed okay... at first.
oh, and they charged me for the pre-order immediately, even though the policy says "we won't charge until we ship" so I had paid for it almost 6 weeks earlier.
The good news? I got my Prime for free. Yep. BB provided a FULL REFUND. I should be happy yes? Sort of. The Prime ended up RMA'ed, and I am without it once again. The saga continues. It was agreed to send me another one, yesterday, overnight. And yes, I agreed to let them open and test it since I am NOT going to be without it again, but instead of shipping it yesterday - Thursday they forgot... whoops. Now I wait till next week, unless I can get Asus to do a Saturday sticker...This is like the movie groundhog day... it literally never ends.... and I so lived my OG transformer... It's like I am being punished for wanting something more... The Prime I got paused, hung and lagged on virtually everything I did with it. It was cosmetically nice, but never saw a single GPS satellite. Wifi... fair... Light bleed, not terrible, but enough to cause concern, in every way it was ... not much better than my TF101 except in looks, and took a better picture. Not nearly as slick as I had hoped. Looked wonderful with the dock though... Horrible to keep clean. ICS is cool, but again, it lags so often, ... well maybe the nbew one will be better, or enough updates will come along to get things right... sigh
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Click to collapse
Thanks for posting this. I am glad to know I wasn't alone. That is pretty awesome that they gave you a free one, hopefully you get it soon! My device did work pretty well. Still got hung up every once in a while but I just couldn't spend that kind of money and not have at least the build quality done well and I am not dealing with that many dead pixels. If it were just a couple, that's another story.
kingsway8605 said:
I wouldn't shop at Best Buy, but they are the only place near me that sells the diamond and gold plated HDMI cables to give me better HD. They are worth the $75.
Sent from my Transformer Prime TF201 using Tapatalk
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Click to collapse
Haha! Exactly! Bastards.
infinitemethod said:
Haha! Exactly! Bastards.
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Click to collapse
I actually had a Best Buy rep tell me I will "lose pixels" if I didn't get the monster cable. I was about to buy a 55" LG, but left the store.
Sent from my SPH-D710 using Tapatalk
kingsway8605 said:
I actually had a Best Buy rep tell me I will "lose pixels" if I didn't get the monster cable. I was about to buy a 55" LG, but left the store.
Sent from my SPH-D710 using Tapatalk
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Click to collapse
They seriously shouldn't be allowed to get away with that type of ****. Glad you left the store!
kingsway8605 said:
I actually had a Best Buy rep tell me I will "lose pixels" if I didn't get the monster cable. I was about to buy a 55" LG, but left the store.
Sent from my SPH-D710 using Tapatalk
Click to expand...
Click to collapse
Maybe that is why I don't get a great signal with my D-Link dual band gaming router, I didn't buy the solid gold packet protecting ethernet Cables! It has nothing to do with having a three floor residence.
On the other hand, I did work there for three years so I do know how to game the system. Due to the one year ADH I have only had to pay 99 a year to upgrade my laptop to a newer version.
Sent from my Transformer Prime TF201
So I sent in my Prime in on January 25th, mainly for non-existent WIFI, GPS, and light bleed. I was assured it would take no longer than 10 business days for repair. Well, obviously 10 days came and went and my Prime's RMA status was still "waiting".
So after 2.5 weeks I emailed Gary to help me push it through RMA and he forwarded it to Hai Tran. They are both really a big help. Hai has continued to help me get my prime replaced ASAP. I finally received my replacement today and when I opened it I find a TF101, WTF!!!!! So I called customer service to get it resolved and was told that my serial number is a TF101 number, so there is nothing that he could do. I then asked to speak with a supervisor, and asked why didn't they look into the serial number being a TF101, when they are working a TF201. I told her unless they robots working in there they should have seen it was a TF201. Her reply to me is that the repair center can't tell them apart because they both look identical and can only go by serial number. I told her that's like me drawing 2 zeros on all my dollar bills and spending it like it's $100, stupid.
But, OMG.....REALLY, the TF201 and TF101 look identical. Give me a break, even my 5 yr old son asked me why I received a different tablet in the mail today. I spent 5 mins arguing with her about the two being very different, and she still insist on the 2 being identical.
So now I am stuck with a TF101 and hopefully Hai or Gary can help sort this out for me. I for sure will not waste another second of my life on the phone with the service center, as they completely oblivious as to what products they are providing support for.
Sorry for my rant, just needed to vent my fustration.
where did you buy it from, proof of purchase?
thats crazy if they left you hanging on that.
Uber fail. Sorry for your bad luck my friend.
Sent from my Transformer Prime TF201 using Tapatalk
That... is actually pretty ridiculous, I'm sorry man. I thought it was bad enough when Sammy's lawyers couldn't tell the difference between an iPad and a GTab from 10 feet away; but a service center not being able to differentiate between two very different products, both of which they supposedly service? That's pretty shocking.
Edit: This may explain why so many people have ineffectual RMA service... fixes probably won't work if you think they're for a different device =P
Lol I had a good laugh. That's so terrible it sounds unbelievable.
Damn Asus, I didn't realized you were that much of a ****up.
Wow.
Somebody's family member at that service center has a Prime recently fixed of its light-bleed and connectivity issues
That's awful. It's things like this that make me 100% certain that if I had to send my Prime in I would photo and video record the process. I guess at this juncture you even need to take photos of your serial on your box, tablet, and in your settings screen
lol! I just sent my tf101 in for repairs yesterday, crossing my fingers that I get a TF201 back in the mail.
Expect them to ask for proof of purchase. Receipt, box, serial number, and other proof. Only fair as anybody could make a claim like that to try to get a new device. Good luck getting it all sorted out.
demandarin said:
Expect them to ask for proof of purchase. Receipt, box, serial number, and other proof. Only fair as anybody could make a claim like that to try to get a new device. Good luck getting it all sorted out.
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Click to collapse
I emailed them copies of my receipt, warranty card, and picture of the box and label with model and serial number.
I will update when I get a response from them.
Seriously. That's unreal.
Sent from my SGH-T989 using xda premium
xsteven77x said:
Seriously. That's unreal.
Sent from my SGH-T989 using xda premium
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Click to collapse
Oh just wait. Guarantee some people who don't unlock their bootloaders will get flagged as such.
Sent from my HTC Vision using xda premium
Jesus. I'm documenting the CRAP out of my prime as soon as I get home.
Well they did fix your wifi, gps albeit a totally different device so give them some credit lol. Man that sucks. Hopefully they wont deny their mistake and say you're lying.
Unbelievable, even if its a 1 off mistake which i doubt with all the horror stories how can a company not see a difference. This gives me no hope in humanity.
long story short.
loved my prime.
got pre order from amazon.
ICS update
Prime constant reboots
didnt wait
sent to amazon for full refund
received refund bought prime from Office Depot
got prime
got ICS
working fine but no GPS and very bad WIFI
complained
got RMA
they replaced the WIFI card
shocking - no change still no GPS bad wifi
wrote to Gary a private MSG
he send me an email and CC trinity and Troy
they give me options:
1. RMA again.
2. Wait for future update.
3. Refund.
i choose refund.
after a full month and a half of emails
Sadly Trinity (which assigned to my case) is EXTREMELY busy and email support is EXTREMELY slow BUT they deliver....
once i found out their Queue direct line phone number and not the Generic 1800 one i called and each time i got Troy who took care of me and helped processed the RMA.
eventually after a month and a half of emails , 4 months total with the prime almost 70 emails and 4 phone calls i got the check today by mail.
full refund from asus.
conclusion.
very impressed with the turn around and the actual fact i got full refund for both the tablet and the dock.
lil upset with the time frame but i do understand i am one in a million that contact them.
so the bottom line is that i got the full refund and that made me feel good and earned ASUS my respect.
i intend to keep the $ aside for the 700 which is the (hopefully) bug/mistake free transformer prime....
just my 2 cents
m.a.s.e said:
long story short.
loved my prime.
got pre order from amazon.
ICS update
Prime constant reboots
didnt wait
sent to amazon for full refund
received refund bought prime from Office Depot
got prime
got ICS
working fine but no GPS and very bad WIFI
complained
got RMA
they replaced the WIFI card
shocking - no change still no GPS bad wifi
wrote to Gary a private MSG
he send me an email and CC trinity and Troy
they give me options:
1. RMA again.
2. Wait for future update.
3. Refund.
i choose refund.
after a full month and a half of emails
Sadly Trinity (which assigned to my case) is EXTREMELY busy and email support is EXTREMELY slow BUT they deliver....
once i found out their Queue direct line phone number and not the Generic 1800 one i called and each time i got Troy who took care of me and helped processed the RMA.
eventually after a month and a half of emails , 4 months total with the prime almost 70 emails and 4 phone calls i got the check today by mail.
full refund from asus.
conclusion.
very impressed with the turn around and the actual fact i got full refund for both the tablet and the dock.
lil upset with the time frame but i do understand i am one in a million that contact them.
so the bottom line is that i got the full refund and that made me feel good and earned ASUS my respect.
i intend to keep the $ aside for the 700 which is the (hopefully) bug/mistake free transformer prime....
just my 2 cents
Click to expand...
Click to collapse
I have sent Gary a few private messages regarding the issues I have been having with the WiFi and GPS, but haven't gotten a response from him ... consider yourself lucky in that regard. I too was asking for a full refund, but with the new GPS dongle development, I may forgo that option and hold onto it in the hope they will also rectify the WiFi issue.
hope for u too...
i quickly learned that in order to get a response from them i need to send short, to the point emails with specific details....
no explanations etc. just facts 1, 2 ,3. that how i got the best response from them.... i also send my prime back extremely organized with ALL documentation highly detailed with proof of emails from trinity, a cover letter with the refind request ETC.
once i stopped sending Gary love notes and just gave him my email address, told him i bought the prime for GPS (which is true, that plus wifi) and requested refund then communicated with trinity in short to the point emails i got my money back....
waiting for 700
Why don't you guys return where you bought from?
You have enough time within the return period to test it out.
So now you guys are basically returning a used product that even the retailer wouldn't take back and want the manufacturer to refund you?
If I were Asus, I would tell you guys to go fly a kite!
Sent from my GT-I9100 using Tapatalk 2
Elisha said:
Why don't you guys return where you bought from?
You have enough time within the return period to test it out.
So now you guys are basically returning a used product that even the retailer wouldn't take back and want the manufacturer to refund you?
If I were Asus, I would tell you guys to go fly a kite!
Sent from my GT-I9100 using Tapatalk 2
Click to expand...
Click to collapse
well
obviously u didn't read...
Like I said, ill explain again for the slow learners.
I did sent back the original back to Amazon, bought the prime again. Tested and when it didn't work sent it back to asus for rma (replace the wifi and gps) which didn't help but took long enough for the return period to pass.
Discussed with Gary who offered a full refund .
And so this thread is not to say"I win", but in fact to say"kudos for asus".
Sent from my SAMSUNG-SGH-I777 using XDA
cameronsutor said:
I have sent Gary a few private messages regarding the issues I have been having with the WiFi and GPS, but haven't gotten a response from him ... consider yourself lucky in that regard. I too was asking for a full refund, but with the new GPS dongle development, I may forgo that option and hold onto it in the hope they will also rectify the WiFi issue.
Click to expand...
Click to collapse
Unless they replace the back panel, wifi will probably not be improved much. Not a software fix.
rushless said:
Unless they replace the back panel, wifi will probably not be improved much. Not a software fix.
Click to expand...
Click to collapse
agreed...
Thats why I am waiting for the 700... Infinity....
Sent from my SAMSUNG-SGH-I777 using XDA
What did you write in your PM that is so magical? i havent got a response from him even from prior pms...
If you want to get a response from Gary, send him an email, not a PM (it's an option via the forum). Include your contact info in the email.
did you guys have to provide a receipt? i don't have my receipt no more and paid cash in jan -_-
kwazytazz said:
did you guys have to provide a receipt? i don't have my receipt no more and paid cash in jan -_-
Click to expand...
Click to collapse
sorry buddy but sounds like you outta luck. they going to want proof of purchase. even warranty claims want proof of receipt or purchase. why you get rid of receipt? I made sure to stash mines away for when i need it.
demandarin said:
even warranty claims want proof of receipt or purchase.
Click to expand...
Click to collapse
Not necessarily true, I RMA'd my original TF101 for light bleed, dust under screen and right speaker issues and a copy of the receipt was not requested. Mind you this was within 12 months of the TF101's release. But I agree that they will more than likely request onein order to issue a refund.
Sounds like you were unlucky with your Prime!
Mine's been great and I wouldn't hesitate to buy another Asus product.
kwazytazz said:
did you guys have to provide a receipt? i don't have my receipt no more and paid cash in jan -_-
Click to expand...
Click to collapse
yes, you have to show a receipt.
i paid online for both my dock and tablet and when they offered the full refund i logged into my bestbuy account and office depot account and printed out the invoices.
that was enough.
even if u paid cash u can go back to the store and ask for the receipt, by law they are obligated to save it for some time in records....
as for sending Gary PM. i agree, you will get better luck by sending an email with your email address a brief description and a phone to contact you.
good luck...
and as mentioned before, i will def continue buying from asus. love the products, and waiting for the next infinity....
i just had a bad luck with the prime, no big deal....
No offense to anyone but I think I feel more sorry for the ASUS end of all that e-mail/phone calls than the OP, especially with how much they must deal with it.
Spidey01 said:
No offense to anyone but I think I feel more sorry for the ASUS end of all that e-mail/phone calls than the OP, especially with how much they must deal with it.
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Click to collapse
Sorry for Asus? This is nothing more than ASUS sleeping in the bed they made for themselves. Like the old saying goes what goes up must come down, so if you're going to toss crap in the air don't be surprised if the odd turd falls on your head.
Spidey01 said:
No offense to anyone but I think I feel more sorry for the ASUS end of all that e-mail/phone calls than the OP, especially with how much they must deal with it.
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i don't understand why u think like that.
I paid 700$ for a device I purchased so I can use at the university.
But for the life of me I could not get a wifi signal.
My Samsung phone and ipad i sold
to get the prime were able to connect with full bars.
My prime was useless with no internet access for my docks and drop box.
So no, I could not deal with that.
I also didn't wanted an additional accessory to bulk things up. I did went the normal route of rma and it didn't help.
So for 700$ asking for wifi to work properly is not too much.
Asus did what they should have expected from them and that is-is the rma process didn't help refund the money.
It is not my fault I waited 3 weeks for the rma process and lost my window to return the device.
I followed their instructions, to send the tablet to them.
U should not be justifying them, they did the expected thing by refunding.
By doing so they kept me as a customer to buy the 700 with the design flaw fixed from the prime....
Why is it so simple to understand this is customer service....
I am happy u got a working prime, I didn't....
Sent from my SAMSUNG-SGH-I777 using XDA
Yeah, ASUS did rather bungle a few things -- I especially think it's a egg-splat-face moment how the Prime/TF300/Infinity seem to be related. BUT I can still have sympathy for the ASUS employees and associates that are stuck with all this.
Who the heck must want to deal with this products customer support, even if it's there job? Really.
Spidey01 said:
Yeah, ASUS did rather bungle a few things -- I especially think it's a egg-splat-face moment how the Prime/TF300/Infinity seem to be related. BUT I can still have sympathy for the ASUS employees and associates that are stuck with all this.
Who the heck must want to deal with this products customer support, even if it's there job? Really.
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Click to collapse
That is their job... I go to University for 6 hours and then I come home and have to deal with homework. Why don't you feel sorry for me.
Besides, if their service wasnt so bad there won't even be that many problems. I RMAd a HP laptop before that was a bit over warranty and they sent me the shipping label and fixed it for free. The process took 1 phone call and 2 weeks. My Prime has arrived in their facility since 5 weeks ago and i had to pay for shipping.
i guess its just a matter of pure luck+individual case.
for those who got a perfectly working prime, that's awesome.
but also need to understand some of us got a none working prime.
those who rather wait for a fix for the lock-ups/ its their choice alone.
me personally since money does not grow on trees, i believe that if i paid 700$ for a device i expect it to work . unless i broke it...
first day i bought a screen protector and a case and all that to protect my prime. but when it failed to do the only reason i bought it for , which is to give me access to my documents while at school. it automatically became useless for me.
to each its own.
i don't feel bad for those support reps... it is their jobs.
i did not call and screamed like a lil boy.
all i did was to inquire about my RMA process,
and when it didn't help i requested help from an ASUS rep on this forum.
i give praise for ASUS to even have an official rep here.
but that is also THIER choice to put a rep here, if they didnt want/expected customers to contact him then why even let him be here.
they offered, i took them on their offer.
and going back to the saying that for me, moeney does not grow on trees, once they offered a full refund i said "yes" and there were dalays in response, so i kept on sending emails.
not screeming or cursing, but neirly asking for an update.
until they answered and get the ball rolling.
if you have rich parents that buy you any prime u want, kudos for u.
if you had a prime with zero problems from the begining, awesome for u.
my kudos (IN MY PERSONAL CASE) will go to Garry and ASUS for handeling (MY PERSONAL CASE) to my satisfation.
my post was to acknolege their kudos and to show others that there is a chance.
by giving up those dongles , ASUS admited for having an issue.
for me, i simply couldnt wait, not wanted to with a 700$ product i wanted it to perform as it should be.
same way as everyone was complaining with the iphone4 grip of death...
I purchased my Prime from Office Depot online in January. Based on the returns Best Buy is allowing I called Office Depot and they are not accepting them back, manufacturers defects or not.
The tech I spoke with did say he spoke with his manager and he said I need to call ASUS as they are recalling the Primes.
Needless to say the ASUS website has no phone listed, or operable, in the US. Anyone have phone number for ASUS?
ASUS Product Support Toll Free: (888) 678-3688
Interesting.. keep us posted
Gooooogle
http://www.service.asus.com/infopage.aspx?rid=7#!Contact Us/cw8z
[just like the poster above posted]
clockwork58 said:
Gooooogle
http://www.service.asus.com/infopage.aspx?rid=7#!Contact Us/cw8z
[just like the poster above posted]
Click to expand...
Click to collapse
Thanks, but I tried that earlier and got an oops....try again. ASUS way of saying, don't bother.
Should be no different from a car maker recall for a bad tire or bad brake, Asus should have done this as soon as the GPS and Wifi problems were identified and confirmed. The FCC should be initiating this policy to protect the consumers but they seem to be pretending asleep as the wheel while collecting fees for certification! That really sucks doesn't it?
Asus is doing a recall?? Are we positive on this news?
If so, I hope they email everyone who purchased this stinker.... I'll gladly take my refund.
Or is this just retail vendor recall??? sigh...
Been on the phone for 20 minutes and all they want to do is issue an RMA so they can look at it.
E techie said they have not been notified of a prime recall. Waiting on a supervisor.
Per supervisor no recall has been issued. All they can do is issue an rma to return it.
Feeling so violated, Office Depot and ASUS...never again.
shinzz said:
Asus is doing a recall?? Are we positive on this news?
If so, I hope they email everyone who purchased this stinker.... I'll gladly take my refund.
Or is this just retail vendor recall??? sigh...
Click to expand...
Click to collapse
There is no recall. Just hopeful rumors. Like other poster said, they will offer to RMA it.
demandarin said:
There is no recall. Just hopeful rumors. Like other poster said, they will offer to RMA it.
Click to expand...
Click to collapse
Bummer
Sent from my MB860 using xda premium
yeah, I emailed ASUS last week and never got a reply. I wanted it out of my site so I traded it for a couple iPod Touch 32GBs. Took a bit of a hit on it, but I agree, never again on ASUS. I am not an Apple "lover", but the iPad 3 I got hasn't been put down since I got it. Now, iPhone I will never own.
clockwork58 said:
Gooooogle
http://www.service.asus.com/infopage.aspx?rid=7#!Contact Us/cw8z
[just like the poster above posted]
Click to expand...
Click to collapse
Did you click your link? Try it. Oops....
demandarin said:
There is no recall. Just hopeful rumors. Like other poster said, they will offer to RMA it.
Click to expand...
Click to collapse
Your opinion.
It may be rumors, but it was the excuse Office Depot supervisor used for sending me back ASSUS. Fact!
demandarin said:
There is no recall. Just hopeful rumors. Like other poster said, they will offer to RMA it.
Click to expand...
Click to collapse
Are you going to tell me "Prime is discontinued"... is still a rumor as well....
If I remember correctly, since April... there hasn't been any new "version" of Prime...but of course, Asus (and you) kept telling us that Prime won't be discontinued, will continue to be produced, and will sell next to Infinity.
So much for that... although... they... are.. sort of selling Prime next to Infinity through online, although most online vendors are starting to take Prime out of their system and replacing it with TF700. But yea.. so much for Asus & their promise/statement.. or whatever.
As for recall... could just mean "inventory" recall from all vendors. Now, the hopeful rumor is recalling "all" Primes for refund/exchange. =/ I prefer the hopeful rumor....
You guys know as well as I do there's not gonna be no recall.
If you really had enough with your 201, take it with no receipt to you know where and make something up if you really want an Infinity or something else before its too late. Multiple reports already of no receipt given credit... you can either complain to us who agree but know Asus will do nothing or you can try to get rid of it, read on page 2 of that thread nobody else had tried it without ADH before I went, I had just had enough of the wifi/bt on my Prime. If the first store I went to had told me no (and I had receipt) would have just went to the other ones around here til somebody gave me credit for it
NeoMagus said:
You guys know as well as I do there's not gonna be no recall.
If you really had enough with your 201, take it with no receipt to you know where and make something up if you really want an Infinity or something else before its too late. Multiple reports already of no receipt given credit... you can either complain to us who agree but know Asus will do nothing or you can try to get rid of it, read on page 2 of that thread nobody else had tried it without ADH before I went, I had just had enough of the wifi/bt on my Prime. If the first store I went to had told me no (and I had receipt) would have just went to the other ones around here til somebody gave me credit for it
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I would if mine is from Best Buy... but mine is from Gamestop. =/
That exchange works for Best Buy only so far.. it seems.
shinzz said:
I would if mine is from Best Buy... but mine is from Gamestop. =/
That exchange works for Best Buy only so far.. it seems.
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Like I said, there has been several reports in the thread as long as you have your box and charger, take it say it was a gift you dont have the receipt and they can still exchange for store credit if the customer service employee will do it. Is BB that far away, what do you have to lose if your Prime is that bad?
I already tried to take my gamestop prime to best buy. I failed big time. I talked to the manager too. Plain and simple, they will not take it without being able to find the transaction in their system. I regret buying it from gamestop and I will never step another foot in their stores.
I have called Asus and gamestop a number of times and have gotten no where. I have also pm Gary for a refund. My last resort will be my squaretrade warranty but I doubt Asus will be getting another $500 from me.
Asus has awesome products on paper but their quality and customer support sucks major butt. They haven't come through on anything that was communicated to us on this website except for that stupid dongle.
Sent from my PG86100 using xda app-developers app
Having no receipt no matter where you bought it from may work. My best buy here went into "green screen" or something and determined I didn't have a receipt through them. but others may not be so determining.
Well there ya go depends how lucky you get I guess wont know until you try .. I had the receipt so wasn't an issue .. sorry guys
I'm kinda glad best buy didn't take my gamestop prime back since now I don't have to feel guilty screwing them over due to gamestop and Asus lack of care for their customers. They both have a take the money and run attitude.
I always wondered why people like apple so much even though their products blow and r always behind the 8 ball. It's all about the customer service. My wife has no complaints about her iPad.
Sent from my PG86100 using xda app-developers app
Change of topic. Original topic was a "Can you return the prime in Canada" thread. Since i personally have succeeded, i am now sharing how i did it so you can do it too!
First: Make sure you have all accessories: Charger, cleaning cloth, usb cable, manuals, etc.
Tablet has to be scratch free and in very good condition. Try to clean all the fingerprints as best you can.
If you have the plastic wrapper that goes around it, bonus!
Put tablet in box as if it were brand new. Neatly wrap the cord, make it all look pretty.
Make sure the tablet is charged and reset it so when you turn it on it goes to the default setup thing.
Dont forget to remove your microSD card!
Go to your local bestbuy.
Tell them you got it as a gift
You opened it up and played with it for a few days and decided its not for you
you would like a return please. (Be kind, they are people too!)
Another option is to say "they got the wrong one" when you ask for the refund. If they ask if you want to find the right one say you dont really have time right now, you'd rather the refund and you can come back another time to get the tablet thats right for you.
They will want to inspect it. If you have obvious physical damage, forget it. If you dont have the packaging, forget it. If you give them ANY reason to reject it, forget it. Dont lie but you dont have to give them obvious reasons. "I just dont want it" is true. "I want to return it because the new version came out" Also true but a bad idea.
They will likely ask if you have the recipt. Tell them you dont have a recipt, it was a gift, the person who gave it to you didnt think to keep it. (I said it was from my grandmother who lives in another city, whatever seems plausable)
They will tell you they cant return it for cash but can do store credit. You say thats acceptable and try not to smile too big. (Also helps not to agree too fast). I made some comment "thats fine, i can buy something that better suits what i need when i get paid". If they offer to help you find something to buy with the card right away just say you really dont have too long to spend on this, you can come back another day to spend the money.
Edit:
Dont forget! when you go to buy the infinity bring a printout of these two pages and get the infinity for $350 instead of $500! It helps to email yourself the links so you can bring them up on your phone too. Bestbuy matches online prices now! (woot!)
http://kexane.com/p/25919/ASUS TF700T-B1-GR 10.1-Inch Tablet (Gray)-%2d%2d-1KO008S4AY0499.html
http://surefireshops.com/p/25914/ASUS TF700T-B1-GR 10.1-Inch Tablet (Gray)-%2d%2d-0O008S4AY0499.html
If i helped you dont forget to thank me! (click the button!)
I wanna know too! Where are you finding these reports?
Sent from my Galaxy Nexus using Tapatalk 2
In the two "returned my prime" threads, if you read through them theres one or two people saying it didnt work for them and they were in Canada.
I've had success in getting a refund from them ( still awaiting the cheque however).
Feel free to PM me any questions.
145ty said:
I've had success in getting a refund from them ( still awaiting the cheque however).
Feel free to PM me any questions.
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'Them' being Best Buy?
No, ASUS directly.
I don't think anyone is going to have luck until the actual release date (August 17th). Before then there is really no point to try an exchange.
145ty said:
No, ASUS directly.
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How the heck did you manage that? Who do i contact!
I live in Alberta and I have tried numerous time to return my prime for an infinity at different location. All locations were ready to send it to Asus for repair and they don't really care about the manufacturers warranty, they just want to send it to Asus to take care of it.
Sent from my Transformer Prime TF201 using xda premium
Sent mine for RMA. Got cheque 3 weeks later. Bought another Prime. End of story. From Ontario.
Sent from my Transformer Prime TF201 using XDA Premium HD app
Moonshot1968 said:
Sent mine for RMA. Got cheque 3 weeks later. Bought another Prime. End of story. From Ontario.
Sent from my Transformer Prime TF201 using XDA Premium HD app
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I know its sort of beside the point but what issue did you have to RMA it in for? how did they determine it was better to give you money than try to fix it?
pileot said:
I know its sort of beside the point but what issue did you have to RMA it in for? how did they determine it was better to give you money than try to fix it?
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I'd definitely like to know this too!! I've had mine since January- bought it from Staples. I had problems within the first month, but they just told me I had to go through Asus (even though they told me I had 30 days to return when I purchased it!!). I haven't RMA'd after reading all the horror stories on the forums, and I keep hoping an impending update will fix things (silly I know...). I'm so frustrated with the whole experience, and reading about what is going on now in the US for BB customers is just making it worse! I'd love to hear if there is anything we can do up in Canada...
I RMA'd mine. I'm waiting for the information package and how to send it. It was fine at the beginning but after a few months I started to have screen glitches, flickers. My Wifi is some what weak to none existant where my wife's Ipad does not have a problem. The number of freezes it can have is unbearable.
Moonshot1968 said:
Sent mine for RMA. Got cheque 3 weeks later. Bought another Prime. End of story. From Ontario.
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So how did it take in total since you initiated the process? I think I may be fed up enough to do it- I was willing to wait and see what good firmware updates did, but it's been 6 months... I'm moving soon though, so I might have to wait until the fall if the process is too long. The last thing I need right now is for it to get lost in the mail!!
urself25 said:
I RMA'd mine. I'm waiting for the information package and how to send it. It was fine at the beginning but after a few months I started to have screen glitches, flickers. My Wifi is some what weak to none existant where my wife's Ipad does not have a problem. The number of freezes it can have is unbearable.
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Please post when you get the info-- I'm nervous about RMAs, and I'd really like more info on how Asus is handling them up here...
Has anyone heard of RMAs in Canada that have actually improved the Prime (in cases where the original was "fixed" and returned)?
MiscBec said:
So how did it take in total since you initiated the process? I think I may be fed up enough to do it- I was willing to wait and see what good firmware updates did, but it's been 6 months... I'm moving soon though, so I might have to wait until the fall if the process is too long. The last thing I need right now is for it to get lost in the mail!!
Please post when you get the info-- I'm nervous about RMAs, and I'd really like more info on how Asus is handling them up here...
Has anyone heard of RMAs in Canada that have actually improved the Prime (in cases where the original was "fixed" and returned)?
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Once my Prime is sent back to me from its RMA I can post my thoughts on any improvements to my tablets overall performance.
I just got my prime back today, after sending it in exactly one month ago, to fix the green camera issue. I had to call them up to escalate the issue last week, because it was taking so long.
Anyway, they returned it good as new. They also replaced the cracked back panel, which was nice.
Sent from my Transformer Prime TF201 using xda app-developers app
Returned my prime to best buy with no receipt. Just said it was a gift. In Ottawa btw. Got a gift card for the keyboard and the tablet. Proud new owner of an infinity
Sent from my SAMSUNG-SGH-I717 using xda app-developers app
When did you purchase your Prime, hydroxide?
hydroxide said:
Returned my prime to best buy with no receipt. Just said it was a gift. In Ottawa btw. Got a gift card for the keyboard and the tablet. Proud new owner of an infinity
Sent from my SAMSUNG-SGH-I717 using xda app-developers app
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I'm in Ottawa too, and I'll like to try to get an exchange too. Which store did you do yours at? Also, how did you pitch it? Kinda like "I got this as a gift and it's been plagued with problems"?
So i just got back from BB
Walked in, told the guy i got it as a gift, didnt want or need it, wanted to return it
He asked if i had a recipt
i said nope, was a gift from my grandma out of town
he asked if theres any chance i could get the recipt
i said not likely, shes old and forgets things
he said without a recipt they cant return it for cash, tho he could do store credit
i said thats awesome, i was thinking about getting a laptop anyways
processed the return, turned it on to make sure its going strong, checked i had the accessories, all was well. Got me a gift card for when the store has 700's in stock. woot!