I wrote this early in the morning after I finally gave up on the prime. Here is the link to the story.
http://nerdtechnics.com/?p=11
The site is clean, I miss my Prime.....
OK...lol. yeah its better you linked to that story as its more like a blog. Very detailed on your experience. You left everyone hanging though. What they end up doing or you doing after they wouldn't give you cash back for gift cards. It was free gift cards anyways so I would've just pulled the small cash amount out n placed another order. Don't let best buy taint your yearning for the Prime...lol.
Haha, sorry, was getting late and needed to end it quickly. I asked the cashier to go get a manager because he couldn't give me cash for the gift card. Manager came over, I just said that I had been over at customer service for the last hour and a half and that I'd like cash for this gift card because i am no longer going to shop at this store.
I just got so annoyed with the waiting game. Anyone I spoke with had absolutely no idea what i was talking about most of the time. Also, the computer guy that came over to check the Prime, he actually says, "why don't you just get an ipad"? I wanted to slam his head against the counter.
infinitemethod said:
Also, the computer guy that came over to check the Prime, he actually says, "why don't you just get an ipad"? I wanted to slam his head against the counter.
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+1(0 char)
Skullmonkey said:
+1(0 char)
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The computer guy saying that is what pushed me over the edge. Maybe it's just me, but if someone brought back the first quad-core tablet, I would NEVER say, why don't you get an ipad. Face slap!
Cool story bro.
Thanks for taking the time to share that story.
I've always detested BestBuy. They're the "Hot Dog On A Stick" of consumer electronics stores. Too well lit... Too plasticky... Forget about getting anything even remotely obscure there -- too few choices on most things.
'Won't even get started on how borderline criminal Geek Squad is. $25(ish) to "optimize" my e-reader?
Being an IT professional, I advise as many folks as possible to avoid that store and go elsewhere... anywhere...
That's MY story, sort of...
Actually the main difference was, on that Friday when they wouldn't put a Saturday delivery sticker on for you? They went the extra mile for me, and SENT IT GROUND (after I had paid $29 for overnight shipping 4 weeks earlier), causing it to take another 12 days to reach me in a padded envelope, after riding via Rail from California to North Carolina. The box was quite crushed, though the Prime seemed okay... at first.
oh, and they charged me for the pre-order immediately, even though the policy says "we won't charge until we ship" so I had paid for it almost 6 weeks earlier.
The good news? I got my Prime for free. Yep. BB provided a FULL REFUND. I should be happy yes? Sort of. The Prime ended up RMA'ed, and I am without it once again. The saga continues. It was agreed to send me another one, yesterday, overnight. And yes, I agreed to let them open and test it since I am NOT going to be without it again, but instead of shipping it yesterday - Thursday they forgot... whoops. Now I wait till next week, unless I can get Asus to do a Saturday sticker...This is like the movie groundhog day... it literally never ends.... and I so lived my OG transformer... It's like I am being punished for wanting something more... The Prime I got paused, hung and lagged on virtually everything I did with it. It was cosmetically nice, but never saw a single GPS satellite. Wifi... fair... Light bleed, not terrible, but enough to cause concern, in every way it was ... not much better than my TF101 except in looks, and took a better picture. Not nearly as slick as I had hoped. Looked wonderful with the dock though... Horrible to keep clean. ICS is cool, but again, it lags so often, ... well maybe the nbew one will be better, or enough updates will come along to get things right... sigh
Jgrimoldy said:
Thanks for taking the time to share that story.
I've always detested BestBuy. They're the "Hot Dog On A Stick" of consumer electronics stores. Too well lit... Too plasticky... Forget about getting anything even remotely obscure there -- too few choices on most things.
'Won't even get started on how borderline criminal Geek Squad is. $25(ish) to "optimize" my e-reader?
Being an IT professional, I advise as many folks as possible to avoid that store and go elsewhere... anywhere...
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I wouldn't shop at Best Buy, but they are the only place near me that sells the diamond and gold plated HDMI cables to give me better HD. They are worth the $75.
Sent from my Transformer Prime TF201 using Tapatalk
kingsway8605 said:
I wouldn't shop at Best Buy, but they are the only place near me that sells the diamond and gold plated HDMI cables to give me better HD. They are worth the $75.
Sent from my Transformer Prime TF201 using Tapatalk
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And of course, only if they print the words "Monster" on them.. Cause anything else is just not worth it..
SmartAs$Phone said:
Actually the main difference was, on that Friday when they wouldn't put a Saturday delivery sticker on for you? They went the extra mile for me, and SENT IT GROUND (after I had paid $29 for overnight shipping 4 weeks earlier), causing it to take another 12 days to reach me in a padded envelope, after riding via Rail from California to North Carolina. The box was quite crushed, though the Prime seemed okay... at first.
oh, and they charged me for the pre-order immediately, even though the policy says "we won't charge until we ship" so I had paid for it almost 6 weeks earlier.
The good news? I got my Prime for free. Yep. BB provided a FULL REFUND. I should be happy yes? Sort of. The Prime ended up RMA'ed, and I am without it once again. The saga continues. It was agreed to send me another one, yesterday, overnight. And yes, I agreed to let them open and test it since I am NOT going to be without it again, but instead of shipping it yesterday - Thursday they forgot... whoops. Now I wait till next week, unless I can get Asus to do a Saturday sticker...This is like the movie groundhog day... it literally never ends.... and I so lived my OG transformer... It's like I am being punished for wanting something more... The Prime I got paused, hung and lagged on virtually everything I did with it. It was cosmetically nice, but never saw a single GPS satellite. Wifi... fair... Light bleed, not terrible, but enough to cause concern, in every way it was ... not much better than my TF101 except in looks, and took a better picture. Not nearly as slick as I had hoped. Looked wonderful with the dock though... Horrible to keep clean. ICS is cool, but again, it lags so often, ... well maybe the nbew one will be better, or enough updates will come along to get things right... sigh
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Thanks for posting this. I am glad to know I wasn't alone. That is pretty awesome that they gave you a free one, hopefully you get it soon! My device did work pretty well. Still got hung up every once in a while but I just couldn't spend that kind of money and not have at least the build quality done well and I am not dealing with that many dead pixels. If it were just a couple, that's another story.
kingsway8605 said:
I wouldn't shop at Best Buy, but they are the only place near me that sells the diamond and gold plated HDMI cables to give me better HD. They are worth the $75.
Sent from my Transformer Prime TF201 using Tapatalk
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Haha! Exactly! Bastards.
infinitemethod said:
Haha! Exactly! Bastards.
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I actually had a Best Buy rep tell me I will "lose pixels" if I didn't get the monster cable. I was about to buy a 55" LG, but left the store.
Sent from my SPH-D710 using Tapatalk
kingsway8605 said:
I actually had a Best Buy rep tell me I will "lose pixels" if I didn't get the monster cable. I was about to buy a 55" LG, but left the store.
Sent from my SPH-D710 using Tapatalk
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They seriously shouldn't be allowed to get away with that type of ****. Glad you left the store!
kingsway8605 said:
I actually had a Best Buy rep tell me I will "lose pixels" if I didn't get the monster cable. I was about to buy a 55" LG, but left the store.
Sent from my SPH-D710 using Tapatalk
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Maybe that is why I don't get a great signal with my D-Link dual band gaming router, I didn't buy the solid gold packet protecting ethernet Cables! It has nothing to do with having a three floor residence.
On the other hand, I did work there for three years so I do know how to game the system. Due to the one year ADH I have only had to pay 99 a year to upgrade my laptop to a newer version.
Sent from my Transformer Prime TF201
Related
Thought I would share this if anyone is looking for a flyer. TechforLess is selling open box and refurbished flyers for $179 and $199. I have no affiliation with this site but I'm hoping to help someone since people are still looking for these. This is a steal and I would order one if I did not already have one.
http://www.techforless.com/cgi-bin/...o&utm_medium=cj&utm_campaign=cj&utm_source=cj
If you go through my coupons com, then you can get ten percent off, but you better act fast because the site is getting hammered and stock is going fast
Nice, I just picked up a second Flyer. Hmmm..Why did I just do that? Oh well I'm sure I can find someplace to use it. Price was just too good to pass up. Good Pre-Black Friday Deal.
Picked one up earlier tonight, can't wait for it to get here. Got the TouchPad up for sale now haha.
Took a risk on this as well. Hope it pans out.
Sent from my PG86100 using Tapatalk
bucklee said:
Nice, I just picked up a second Flyer. Hmmm..Why did I just do that? Oh well I'm sure I can find someplace to use it. Price was just too good to pass up. Good Pre-Black Friday Deal.
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Because it's simply an awesome tablet?
I wish we had things like that over here...
I use this as a Daily internet portal, listening to music on Spotify, ebook, sketch design concepts, taking notes for work. Anytime I travel, this Little tablet is the one thing I take with me on the plane. I don't really play that many games on it, some and it does a decent job for that. So I think these Specs will be fine as long as the Apps I use doesn't require a Quad-Core. Might gift another tablet to myself, but probably sell it to a co-worker who might need the all around awesomeness of HTC Flyer at cost.
fiveoneooo said:
If you go through my coupons com, then you can get ten percent off, but you better act fast because the site is getting hammered and stock is going fast
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I can't find the link at the my coupons site. I'd like the extra 10 percent off. Is it over or does anyone have a link?
FYI tech for less also has these on sale at Amazon
looks like the coupon is down now =(, i have a sad feeling that some of these orders may be getting cancelled
Just got in for the $199 Open Box HTC Flyer. I'm so glad I waited. I came so close to buying this afternoon and then I went to work at 4pm to 2 am came home and it was $100 cheaper then the $299 I was gonna pay.
FYI: I just checked eBay and they are still selling for around $290 used.
Looks like they sold out of the refurbs that were $180.
OUT Of Stock but got mine with 3 left.
contradude said:
Took a risk on this as well. Hope it pans out.
Sent from my PG86100 using Tapatalk
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Hey now! Please don't. Abandon those of us following your work on the EVO View!
AllproJJ said:
Just got in for the $199 Open Box HTC Flyer. I'm so glad I waited. I came so close to buying this afternoon and then I went to work at 4pm to 2 am came home and it was $100 cheaper then the $299 I was gonna pay.
FYI: I just checked eBay and they are still selling for around $290 used.
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Same here. It was $295 and I almost bought one but went to Best Buy to ***** at them in person for jerking me around. I come home about an hour later (found a friend camping outside Best Buy) and it was $199.49! I couldn't click buy fast enough. Thank you Best Buy but you still suck.
I also bought one from techforless. We will see what happens. They got good reviews on Google shopper.
Sent from my ADR6350 using XDA App
Joelski: don't you worry. This is a gift for my dad. I'll still keep working and developing.
Sent from my PG86100 using Tapatalk
I live in Colorado Springs and have purchased from Tech for less many times, to all that have doubts, I would say you have nothing to worry about and will receive a quality product for the price, the reason they did this is because they had over 800 yesterday and when they have a large amout of inventory they do what is called a fire sale and that is how they move a lot of merchandise in a very short period of time. I wish I would have seen the sale would have liked one myself, OH WELL I guess I just missed out. Congrats to all that got one you got a heck of a deal!!!
moe3754 said:
I live in Colorado Springs and have purchased from Tech for less many times, to all that have doubts, I would say you have nothing to worry about and will receive a quality product for the price, the reason they did this is because they had over 800 yesterday and when they have a large amout of inventory they do what is called a fire sale and that is how they move a lot of merchandise in a very short period of time. I wish I would have seen the sale would have liked one myself, OH WELL I guess I just missed out. Congrats to all that got one you got a heck of a deal!!!
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I got it because of you moe, thank you VERY much.
Well, as luck would have it, I saw a tweet today about being able to go see the transformer prime at select Gamestop locations. There were two in Colorado that were supposed to have them to demo.
I called one of them in Denver, they said they had a display unit and a unit to sale. Well, hop in the car, and now I have an Amethyst Grey 32GB sitting next to me, completely sealed.
I wanted the 64GB version, and I think I will hold for that from Amazon. I'll probably just sell this one on craigslist.
I know I'm very lucky. The first time I've ever had anything like this happen to me.
Pictures of the Prime that I bought can be found here:
http://www.chrisdos.com/transformer_prime/
Congratulations! Hope you"re ready for a flood of "can you try this...." and "does it....." requests!
Gordon
I'm keeping it fully sealed. Gamestop won't let you return it if it's opened.
Thanks for the UPC & SN! I'm off to get my virtual Prime registered!
WAIT A SEC! I JUST FOUND A REBATE! YAY!
Edit: Hey ya OP.. can ya put the receipt back online.. I just wanna make sure you got it fer real..
Edit 2: NVM! Found it in my cache!
Put it on eBay right NOW.
You'll get tons of cash for it
e.mote said:
Thanks for the UPC & SN! I'm off to get my virtual Prime registered!
WAIT A SEC! I JUST FOUND A REBATE! YAY!
Edit: Hey ya OP.. can ya put the receipt back online.. I just wanna make sure you got it fer real..
Edit 2: NVM! Found it in my cache!
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Yea, well, I can trust you right.
Diamondback2010 said:
Put it on eBay right NOW.
You'll get tons of cash for it
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Stuck it on Craigslist. Some of the people on IRC are saying I should take a dump of the rom before I sell it. However, if I open, I can't return it. Decisions, decisions.
Just called a gamestop about 75 miles away from me & they have the 32gb champagne gold one (purple) but i'm thinking i won't ever hardly ever be looking at the back of the thing anyway lol.My Xoom stays in a gel cover or either the folio at all times..so color really shouldnt be a big deal.
ChrisDos said:
Stuck it on Craigslist. Some of the people on IRC are saying I should take a dump of the rom before I sell it. However, if I open, I can't return it. Decisions, decisions.
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Take a dump of the rom. If you are going to sell it the Gamespot "warranty" isnt going to worth much anyways.
I just came from my local gamestop and they had it on display
played with it but they wouldnt sell it to me
video
http://www.youtube.com/watch?v=wOk9JPtYMA0&list=UUy4oGY7LFF_tSrOjpCRbpvg&feature=plcp
Arun01 said:
Just called a gamestop about 75 miles away from me & they have the 32gb champagne gold one (purple) but i'm thinking i won't ever hardly ever be looking at the back of the thing anyway lol.My Xoom stays in a gel cover or either the folio at all times..so color really shouldnt be a big deal.
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The champagne gold ain't the purple one amethyst grey is.
Sent from my Blade using Tapatalk
ChipZ16 said:
The champagne gold ain't the purple one amethyst grey is.
Sent from my Blade using Tapatalk
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Oh lol my bad then that's the color i meant because the guy on the phone was like it looks dark purple..lol..he better call me back pronto.He said he wanted make sure it wasn't a defective unit they had but was sure that one wasnt the one.He just wanted to check with the manager before telling me anything else.
Man, you have no idea how lucky you are! Most people on here don't even have PRE-ORDERS for it and you own one... SELL THAT *****!
You are wicked lucky!
Sent from my PC36100 using Tapatalk
Lucky Mofo. If you don't plan on keeping it, smartest move now would be to put it on eBay. I'm sure you could easily get $800 or more for it. Since it's so rare and not even officially out yet. You should contribute by dumping the rom to developers so we could have a nice headstart on developing. The sooner the better and faster we get custom roms, CWM recovery, n over clocking.
Do a system dump dude listen to them then sell it on ebay I'm sure even opened you could still get Atleast 600! Just leave the clear plastic stickers on
Sent from my PC36100 using Tapatalk
Aftermseeing this thread I called around to local gamestops to see if they had it. They said only the big store ones around here would have it. I found one and they said none in stock yet but they will have it on the 19th. Only thing is he said they only taking pre orders on it so once they come in, they pretty much all will be accounted for. Especially since demand is so high. He said everybody been calling like crazy and going bananas looking for that tablet. I was like I know, it's the first quad core android tablet..LMFAO
Wife won't let me open it to do a rom dump. Shame really.
ChrisDos said:
Wife won't let me open it to do a rom dump. Shame really.
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Just be really careful of the tape that's on it to not to disturb it when taking it off. It could work lol.
Didn't you buy it.... Then open it your a man she's your Bi*ch suck it up and grow some balls!
Sent from my PC36100 using Tapatalk
So I finally gave in and decided to RMA my unit for two large spots of hot pixels and the wifi/bluetooth drop out. I was hesitant because of hearing the long delays and figure they should have started to clear out a little by now. I took still shots, video including having some government meeting that was live on TV so they know when it was taken. Then I took more video at FedEx before and after boxing. I'll let you know when ASUS tries to pull the CID on me, and I made sure to insure it for $500.
LOL.. I mean looooooool. It would be even funnier than that if not previous experience by some users, which could have some good use of that sort of proof. Sods law, you won't need any of it as everything will go smooth as butter (only because you have it).
Sent from my Transformer Prime TF201 using XDA Premium HD app
I RMAed a prime to grapevine, TX this week. I took dated still shots, printed it and sent it with the prime, also a copy of the bestbuy receipt that it was ordered Dec. 28th. I also took a video of the prime and its process of bubble wrapping the heck out it with one hand ( other is holding the video cam), inserting all the documents and pictures into the box and sealing it. Hehe I made sure they know I have proof of its condition when it was packaged. Better safe than sorry.
exactly, i had the date on my pictures too but those can be faked. That is why I did the video with proof of something happening that day you know. It's such a shame we have to go through all this just for a simple RMA. But like the poster after me said, hopefully Murphy's law, prepare and you won't need it. I went to fedex office and the box they use is serious, could have fit my 17" laptop, plus they wrapped the crap out of it. here is a question, will anyone ever reimburse us for shipping to them? I mean if it's a manufacturer defect why do we have to pay to ship it in back to them?
Wait, you had to pay shipping on your RMA? Asus sent me a FedEx prepaid slip for mine so I haven't paid for anything so far (though I fully expect to hear that "out of warranty" bs). Maybe the CS reps don't even know what they're doing. Talk about inconsistent service...
gsmsosv said:
Wait, you had to pay shipping on your RMA? Asus sent me a FedEx prepaid slip for mine so I haven't paid for anything so far (though I fully expect to hear that "out of warranty" bs). Maybe the CS reps don't even know what they're doing. Talk about inconsistent service...
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Yup, had to pay for shipping it to them... Maybe you should give pointers to future consumers that will have to go through this process on how to demand a prepaid slip.
Good job by those of you taking all of these steps, but does everyone realize how ridiculous this is. This is a great example of why I'm done with Asus after my Prime.
Sent from my Galaxy Nexus using xda premium
nyijedi said:
Good job by those of you taking all of these steps, but does everyone realize how ridiculous this is. This is a great example of why I'm done with Asus after my Prime.
Sent from my Galaxy Nexus using xda premium
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I'm getting close to feeling the same way you do but I'm still holding out that the front line people are honestly trying to do the right thing. It's the 1st tier supervisors that I have a hard time believing anything they say.
As far as the pre paid shipping for the RMA, I think all you have to do is ask and when your asking say that the reason for the return is from no fault of your own and then they ask for permission for the pre paid label. I almost made the mistake of paying and when I called back I said this and they sent me the label.
Also, when I shipped my Prime I inquired as to how much it was insured for and the guy said 100.00. Maybe that's their bottom line cost on it.
Whats up with Asus's RMA Inquiry: Looks like a non working page
http://support.asus.com/repair/repairstatus.aspx?SLanguage=en
junrider said:
Whats up with Asus's RMA Inquiry: Looks like a non working page
Yes, I went the Asus RMA page for USA today as well and it did not work. I tried the United Kingdom and it worked. It is apparently only USA.
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Cool story bro.
wifesabitch said:
Cool story bro.
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Pathetic post bro. Overused, boring and extremely unintelligent (post).
Sent from my Transformer Prime TF201 using XDA Premium HD app
Thread has been closed because there are already a lot of thread speaking of RMA, please, use them instead open a new discussion thread
WOW, I gues it shouldn't be surprising. LOL
http://consumerist.com/2012/04/how-hard-should-i-try-to-give-back-someone-elses-tablet.html
Ready2Mosh said:
WOW, I gues it shouldn't be surprising. LOL
http://consumerist.com/2012/04/how-hard-should-i-try-to-give-back-someone-elses-tablet.html
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Shheesh. Goodness....
Due to the NFL Draft... I'll make a comment in spirit of the NFL Draft (btw, I own Transformer Prime *albeit with regret*)
Transformer Prime, by far the biggest flop in Android tablet market (comparable to Ryan Leaf). 1st quad-core Android tablet with bags of potential (and hype)... & completely failed to deliver. Multiple issues that hasn't been resolved & articles such as this one continuing... can we un-officially label Transformer Prime as the biggest flop (failure) now?? Been 4 to 5 month now since release......
Ready2Mosh said:
WOW, I gues it shouldn't be surprising. LOL
http://consumerist.com/2012/04/how-hard-should-i-try-to-give-back-someone-elses-tablet.html
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Holy crap, why do luck and fortune not favor me!?
Lol, good job ASUS. Keep up the good work. I wonder if this is why so many RMA's take so much time, and then people just end up getting replacements.
Surely there's a phone number somewhere with the address and other RMA paperwork, I'd certainly have to get a hold of the owner. I would not pay to ship it to them though, nor would I try and have them pay for it. ASUS would be issuing some prepaid labels.
Nothing but f*cking clowns working at Asus.
This does not surprise me. I wouldn't do a damn thing i would leave it packagedup for a month in case asus contacted me other than that i would enjoy my complementary tablet.
I just got my GPS dongle today and i am appauled. It looks like they built them backwards with the 3 screws screaming in my face. they care more about what passersby's see than the person who spent $500.
I will be sending my tab in for rma after i get back from jamaica but after that i will never deal with asus again. They lost a loyal customer on all their products.
I wonder if you haven't opened it can you just do a return to sender?
Change of topic. Original topic was a "Can you return the prime in Canada" thread. Since i personally have succeeded, i am now sharing how i did it so you can do it too!
First: Make sure you have all accessories: Charger, cleaning cloth, usb cable, manuals, etc.
Tablet has to be scratch free and in very good condition. Try to clean all the fingerprints as best you can.
If you have the plastic wrapper that goes around it, bonus!
Put tablet in box as if it were brand new. Neatly wrap the cord, make it all look pretty.
Make sure the tablet is charged and reset it so when you turn it on it goes to the default setup thing.
Dont forget to remove your microSD card!
Go to your local bestbuy.
Tell them you got it as a gift
You opened it up and played with it for a few days and decided its not for you
you would like a return please. (Be kind, they are people too!)
Another option is to say "they got the wrong one" when you ask for the refund. If they ask if you want to find the right one say you dont really have time right now, you'd rather the refund and you can come back another time to get the tablet thats right for you.
They will want to inspect it. If you have obvious physical damage, forget it. If you dont have the packaging, forget it. If you give them ANY reason to reject it, forget it. Dont lie but you dont have to give them obvious reasons. "I just dont want it" is true. "I want to return it because the new version came out" Also true but a bad idea.
They will likely ask if you have the recipt. Tell them you dont have a recipt, it was a gift, the person who gave it to you didnt think to keep it. (I said it was from my grandmother who lives in another city, whatever seems plausable)
They will tell you they cant return it for cash but can do store credit. You say thats acceptable and try not to smile too big. (Also helps not to agree too fast). I made some comment "thats fine, i can buy something that better suits what i need when i get paid". If they offer to help you find something to buy with the card right away just say you really dont have too long to spend on this, you can come back another day to spend the money.
Edit:
Dont forget! when you go to buy the infinity bring a printout of these two pages and get the infinity for $350 instead of $500! It helps to email yourself the links so you can bring them up on your phone too. Bestbuy matches online prices now! (woot!)
http://kexane.com/p/25919/ASUS TF700T-B1-GR 10.1-Inch Tablet (Gray)-%2d%2d-1KO008S4AY0499.html
http://surefireshops.com/p/25914/ASUS TF700T-B1-GR 10.1-Inch Tablet (Gray)-%2d%2d-0O008S4AY0499.html
If i helped you dont forget to thank me! (click the button!)
I wanna know too! Where are you finding these reports?
Sent from my Galaxy Nexus using Tapatalk 2
In the two "returned my prime" threads, if you read through them theres one or two people saying it didnt work for them and they were in Canada.
I've had success in getting a refund from them ( still awaiting the cheque however).
Feel free to PM me any questions.
145ty said:
I've had success in getting a refund from them ( still awaiting the cheque however).
Feel free to PM me any questions.
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'Them' being Best Buy?
No, ASUS directly.
I don't think anyone is going to have luck until the actual release date (August 17th). Before then there is really no point to try an exchange.
145ty said:
No, ASUS directly.
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How the heck did you manage that? Who do i contact!
I live in Alberta and I have tried numerous time to return my prime for an infinity at different location. All locations were ready to send it to Asus for repair and they don't really care about the manufacturers warranty, they just want to send it to Asus to take care of it.
Sent from my Transformer Prime TF201 using xda premium
Sent mine for RMA. Got cheque 3 weeks later. Bought another Prime. End of story. From Ontario.
Sent from my Transformer Prime TF201 using XDA Premium HD app
Moonshot1968 said:
Sent mine for RMA. Got cheque 3 weeks later. Bought another Prime. End of story. From Ontario.
Sent from my Transformer Prime TF201 using XDA Premium HD app
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I know its sort of beside the point but what issue did you have to RMA it in for? how did they determine it was better to give you money than try to fix it?
pileot said:
I know its sort of beside the point but what issue did you have to RMA it in for? how did they determine it was better to give you money than try to fix it?
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I'd definitely like to know this too!! I've had mine since January- bought it from Staples. I had problems within the first month, but they just told me I had to go through Asus (even though they told me I had 30 days to return when I purchased it!!). I haven't RMA'd after reading all the horror stories on the forums, and I keep hoping an impending update will fix things (silly I know...). I'm so frustrated with the whole experience, and reading about what is going on now in the US for BB customers is just making it worse! I'd love to hear if there is anything we can do up in Canada...
I RMA'd mine. I'm waiting for the information package and how to send it. It was fine at the beginning but after a few months I started to have screen glitches, flickers. My Wifi is some what weak to none existant where my wife's Ipad does not have a problem. The number of freezes it can have is unbearable.
Moonshot1968 said:
Sent mine for RMA. Got cheque 3 weeks later. Bought another Prime. End of story. From Ontario.
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So how did it take in total since you initiated the process? I think I may be fed up enough to do it- I was willing to wait and see what good firmware updates did, but it's been 6 months... I'm moving soon though, so I might have to wait until the fall if the process is too long. The last thing I need right now is for it to get lost in the mail!!
urself25 said:
I RMA'd mine. I'm waiting for the information package and how to send it. It was fine at the beginning but after a few months I started to have screen glitches, flickers. My Wifi is some what weak to none existant where my wife's Ipad does not have a problem. The number of freezes it can have is unbearable.
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Please post when you get the info-- I'm nervous about RMAs, and I'd really like more info on how Asus is handling them up here...
Has anyone heard of RMAs in Canada that have actually improved the Prime (in cases where the original was "fixed" and returned)?
MiscBec said:
So how did it take in total since you initiated the process? I think I may be fed up enough to do it- I was willing to wait and see what good firmware updates did, but it's been 6 months... I'm moving soon though, so I might have to wait until the fall if the process is too long. The last thing I need right now is for it to get lost in the mail!!
Please post when you get the info-- I'm nervous about RMAs, and I'd really like more info on how Asus is handling them up here...
Has anyone heard of RMAs in Canada that have actually improved the Prime (in cases where the original was "fixed" and returned)?
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Once my Prime is sent back to me from its RMA I can post my thoughts on any improvements to my tablets overall performance.
I just got my prime back today, after sending it in exactly one month ago, to fix the green camera issue. I had to call them up to escalate the issue last week, because it was taking so long.
Anyway, they returned it good as new. They also replaced the cracked back panel, which was nice.
Sent from my Transformer Prime TF201 using xda app-developers app
Returned my prime to best buy with no receipt. Just said it was a gift. In Ottawa btw. Got a gift card for the keyboard and the tablet. Proud new owner of an infinity
Sent from my SAMSUNG-SGH-I717 using xda app-developers app
When did you purchase your Prime, hydroxide?
hydroxide said:
Returned my prime to best buy with no receipt. Just said it was a gift. In Ottawa btw. Got a gift card for the keyboard and the tablet. Proud new owner of an infinity
Sent from my SAMSUNG-SGH-I717 using xda app-developers app
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I'm in Ottawa too, and I'll like to try to get an exchange too. Which store did you do yours at? Also, how did you pitch it? Kinda like "I got this as a gift and it's been plagued with problems"?
So i just got back from BB
Walked in, told the guy i got it as a gift, didnt want or need it, wanted to return it
He asked if i had a recipt
i said nope, was a gift from my grandma out of town
he asked if theres any chance i could get the recipt
i said not likely, shes old and forgets things
he said without a recipt they cant return it for cash, tho he could do store credit
i said thats awesome, i was thinking about getting a laptop anyways
processed the return, turned it on to make sure its going strong, checked i had the accessories, all was well. Got me a gift card for when the store has 700's in stock. woot!