Related
Hi,
I bought my vibrant in 04/09/2010 from an ebay store without any contract and it was unlcoked.
I would like to get my GPS fixed by either samsung or T-Mobile.
I already emailed the ebay store I bought it from and they said I could send the phone to samsung to get it fixed.
1. Do I have a warranty? Who is responsible for my phone right now? samsung or t-mobile?
2. What is the official rom version right now? KA5? where can I get a complete stock version of this rom, not deodexed, without root, somthing that I can send to the samsung service?
Any help would be much appreciated.
Thank you very much
The T-Mobile Vibrant officially came out on 07/15/10, you got it in April?
coolairG1 said:
The T-Mobile Vibrant officially came out on 07/15/10, you got it in April?
Click to expand...
Click to collapse
I'm pretty sure he's using the international date standard: dd/mm/yy, as opposed to the american version: mm/dd/yy.
barya said:
Hi,
I bought my vibrant in 04/09/2010 from an ebay store without any contract and it was unlcoked.
I would like to get my GPS fixed by either samsung or T-Mobile.
I already emailed the ebay store I bought it from and they said I could send the phone to samsung to get it fixed.
1. Do I have a warranty? Who is responsible for my phone right now? samsung or t-mobile?
2. What is the official rom version right now? KA5? where can I get a complete stock version of this rom, not deodexed, without root, somthing that I can send to the samsung service?
Any help would be much appreciated.
Thank you very much
Click to expand...
Click to collapse
AFAIK, neither samsung nor t-mobile actually fixed the GPS issues.
the closest thing we have to a fix is the JI6 firmware update (which managed to help only *some* phones) and the hardware mod that's a sticky on the general forums.
technically, you could go ahead and see if samsung could help you out but your warranty is voided if your phone is used outside of the US (so don't let them know that you have if you're not in the US)
i'm not sure, but i think the official stock rom out there right now is KA7.
if you're looking for a stock rom, check out the android dev section of the vibrant forums.
1. I'm using the international date format because i'm not from USA. The warranty is voided if i'm using the phone not in USA in a GSM network? can you show me on samsung's site where it is written?
In any case I have someone going to the USA in a couple of days so he can drop it at samsung's service and they don't have to know.
2. I saw in one of the forums, that any galaxy s phone (or one of the US variants) made after october had a hardware fix for the GPS, and I even saw people writing that T-Mobile replaced their phone because of the GPS problem. Can someone confirm this?
Thanks again for the help
barya said:
1. I'm using the international date format because i'm not from USA. The warranty is voided if i'm using the phone not in USA in a GSM network? can you show me on samsung's site where it is written?
In any case I have someone going to the USA in a couple of days so he can drop it at samsung's service and they don't have to know.
2. I saw in one of the forums, that any galaxy s phone (or one of the US variants) made after october had a hardware fix for the GPS, and I even saw people writing that T-Mobile replaced their phone because of the GPS problem. Can someone confirm this?
Thanks again for the help
Click to expand...
Click to collapse
If you are a T-mobile USA customer (which I am). I called Tmobile. And they are sending me a refurbished SAmsung Vibrant no questions asked because I told them I could not get a GPS lock and that my phone was made in August 2010 (before the Oct 2010 silent fix).
It's weird. Because I originally had a 06/2010 Vibrant and GPS worked flawlessly. Never had any issues. I sold it in December. I repurchased another Vibrant (made in 08/2010) and that Vibrant had major GPS issues.
Either way, Tmobile is sending me another Vibrant. Took a 5 minute phone call. You have to be a Tmobile customer.
Yeah call t-mobile that's what I'm doing couldn't get home in the snow storm because it would lock then throw me somewhere else
Sent from my SGH-T959 using Tapatalk
I'm not a T-Mobile customer, i'm not from USA.
Do you think that T-Mobile will help me anyway?
Can someone confirm that the official rom is KA7 and not KA5 or KA6?
TMobile will not help you. You will have to try Samsung directly. Official ROM is KA6.
barya said:
Hi,
I bought my vibrant in 04/09/2010 from an ebay store without any contract and it was unlcoked.
I would like to get my GPS fixed by either samsung or T-Mobile.
I already emailed the ebay store I bought it from and they said I could send the phone to samsung to get it fixed.
1. Do I have a warranty? Who is responsible for my phone right now? samsung or t-mobile?
2. What is the official rom version right now? KA5? where can I get a complete stock version of this rom, not deodexed, without root, somthing that I can send to the samsung service?
Any help would be much appreciated.
Thank you very much
Click to expand...
Click to collapse
Samsung and T-Mobile never made any hardware changes to the GPS, despite some people on xda falsely claiming that Vibrants produced on/after Nov 2010 have new GPS hardware.
If you wan't to fix your GPS do the following steps.
1) Odin back to JFD
2) Completely wipe your phone. Format and do a factory reset by going to dialer then dial in *2767*3855#. This will format your phone and do a factory reset, so you will lose all data
3) Use kies mini to update to official KA6.
4) Then just for fun do one more format and factory reset by dialing
*2767*3855#
5) Now with your fresh stock phone, try the gps. Download GPS test from market and see how many sats it sees and locks onto. Chances are it will lock onto zero. It is ok, go back to Google Maps and leave it open for like 15 mins. Let the GPS keep searching. Eventually it will see sats and lock on. Go back to GPS test now you should see the GPS locking onto several sats. Your accuracy should be within 17-50ft, which is the best you can get with this piece of sh*t GPS.
6) After doing all the steps above, you can also optionally download "gps restore" from market, and run that while standing outside.
6) DONT MESS AROUND WITH LBS MODE, no matter what people here say.
I recently bought a Galaxy S2 on craigslist (ok, big mistake, I know) and the phone worked fine for a couple of days and then the seller reported it stolen and that locked the service out. I went to the police, filed a report and took the paper work to my carrier (SKT in Korea) and they won't do a thing and doesn't actually care about the insurance fraud at all. So now I've got a perfectly good phone with no service... any ideas?
Well, people here won't help you unlock it.. We don't know if ur story is true.
But what I'd do is run ODIN on it to reflash it fully, then use a different simcard/account on it.
Maybe that will work, don't know. Worth a try.
Yeah... I don't think most people would be able to read the Korean police report anyway... I'll give it a shot since I got a KT Galaxy S2 since this phone fell through
What's wrong with craigslist? Couple 100 transactions and no problems yet. I truly think you bought a stolen phone.
If you have a chance I would do a switch if your eligible for a upgrade. Could you use it on different carrier?
Sent from my GT-I9100 using XDA App
Just tried using a KT ROM with their SIM card but no luck... think I'm gonna have to find someone super shady
Just looking for some opinions and advise here. Got my attic on Craigslist about 6 months back. Was plagued with reboots and having to pull battery a lot. Unlocked it and started flashing anything and everything trying to fix (roms, radios, kernels, cm7, cm9 etc) . Finally settled on neutrino. But still rebooted and froze. Installed wakelock and now works fine. Just found out phone is still under warranty with Motorola. Should I send back or live with wakelock not letting my phone go into deep sleep.
And my wife's attic was also bought off Craigslist. Hers worked great until last update (she is on pure unmolested stock not even ROOTED). Now it reboots, constantly disconnects from wifi, proximity censor issues. Should I send hers back now or wait and hope next update fixes.
My warranty up in October hers in November.
UPDATED: WIFES FIXED. NEED TO GET MINE TO STOCK
I would use the warranty.
On both. I am pretty sure will send hers in. Mine being unlocked worries me a bit. Is going to suck using old backflip while phone gets repaired. Bought these cash so no contracts but from what I have read Motorola will service without receipts.
I would try warranty on locked non-rooted phone. My personal opinion is if you root and unlock it is your problem.We all know(or at least should) the risks that are involved.
elbscorp said:
I would try warranty on locked non-rooted phone. My personal opinion is if you root and unlock it is your problem.We all know(or at least should) the risks that are involved.
Click to expand...
Click to collapse
I briefly read the warranty. If I remember correctly they don't cover damage done by using other software. And since I had the prob before the software didn't cause prob. Oh and how did you get a straighttalk logo. I don't remember it being an option. 45 unlimited* rocks
Nevermind found straighttalk. Of course after I buy 2 e71's. Just for the sims they start selling them for like 15$…oh well
If you try to send it in the worst they can say is no.Watch tethering and/or laptop dock usage, I have recently received calls from Straight Talk about my data usage.Last month they throttled my data so much the last two weeks that pandora wouldn't even load.
I haven't tethered since my alltel days. Then Verizon got ahold of them. Had to go with straighttalk. Saves me about 60$ a month on my not smart Verizon plan with 2 phones
affiatic said:
Just found out phone is still under warranty with Motorola.
Click to expand...
Click to collapse
I'm pretty much in the same situation. How did you get the info on the Motorola provided warranty? Thanks
elbscorp said:
I would try warranty on locked non-rooted phone. My personal opinion is if you root and unlock it is your problem.We all know(or at least should) the risks that are involved.
Click to expand...
Click to collapse
Send both in under warranty. When you unlock the bootloader is states "MAY" void warranty. I haven't heard of anyone yet being refused warranty for an unlocked bootloader. To the contrary, the forums are full of people having no issues. Some people have received replacement phones which they cannot unlock however, so it seems Motorola is trying to prevent anyone in the future unlocking again.
---------- Post added at 01:00 PM ---------- Previous post was at 12:59 PM ----------
KennyWRX said:
I'm pretty much in the same situation. How did you get the info on the Motorola provided warranty? Thanks
Click to expand...
Click to collapse
Google is your friend:
https://motorola-global-portal.custhelp.com/app/answers/prod_answer_detail/a_id/82507/p/30,6720,7898/session/L3RpbWUvMTM0MDM4NDQwOS9zaWQvZVVtREJqX2s%3D
Send in both. Turnaround time with Motorola is actually quite fast, and they should have them two or 3 days max.
I sent in my bootloader unlocked Atrix already (digitizer issues) , but I did use a method found here on XDA to hide the unlocked text from the boot screen.
Good luck.
Sent from my MB860 using XDA
Sending in wife's soon. I may try a factory reset with hers first. Forgot that I haven't tried that since they updated. I don't mess with her phone much. I am going to get mine back to stock and send it in when hers gets back (only have one backup phone)
Factory reset didn't help. Sent in. It arrived at motorepair friday
Send in both.
On the unlocked one, just flash back to stock. Very simple. Takes 5 minutes. Hides the unlocked text, and "re-locks" the bootloader.
Did that for mine, and Motorola replaced it.
What's the warranty lemgth on these?
One year, but the service rep told me that on this issue if it is not to long over they warranty it anyway.
Sent from my MB860 using Tapatalk 2
Sent in wife's phone. It should be back tomorrow. A bit anxious to see if it was fixed or replaced or still messed up. Will post after tested
You can check the service status on the website and it will tell exactly what they did regarding your case.
Good guy moto
I had to send mine in for warranty repair once, I didn't read about the proper way to unlock the bootloader back in the day. Even while rooted with a custom ROM they did a warranty replacement. Hopefully yours comes back okay with no issues.
well the wife's phone is back today. still has same issues. the ones i know of are not connecting to wifi without rebooting. proximity sensor issues. and there is a error force close message that keeps coming up. gues I call moto tomorrow. Back to repair shop in mexico hurray:silly:
affiatic said:
well the wife's phone is back today. still has same issues. the ones i know of are not connecting to wifi without rebooting. proximity sensor issues. and there is a error force close message that keeps coming up. gues I call moto tomorrow. Back to repair shop in mexico hurray:silly:
Click to expand...
Click to collapse
If you can find any dead spots with the touch screen, that is another big issue with the atrix.
I'm walking to Verizon today 8/21/13 to get an s4. What are the chances I will get a phone that does not have the me7 update yet.
And if I do get one with mdk what steps do I take to not receive the updates. Any help would be greatly appreciated.
Thanks in advance.
Sent from my SCH-I545 using Tapatalk 2
jzmax22 said:
I'm walking to Verizon today 8/21/13 to get an s4. What are the chances I will get a phone that does not have the me7 update yet.
And if I do get one with mdk what steps do I take to not receive the updates. Any help would be greatly appreciated.
Thanks in advance.
Sent from my SCH-I545 using Tapatalk 2
Click to expand...
Click to collapse
Ask to see the box before you buy it. The firmware version is clearly labeled on the sticker on the box.
It's very possible. just make sure you TELL them to NOT upgrade!
they don't have to, if you ask them not to, if they do, tell them go get another one that has old firmware as the new one is having issues..
then airplane mode back to house and root + recovery
profit
I think they MAY have still boxes of SG4 with MDK not updated, just make sure they KNOW you won't take it with the upgrade, I did it with the SG3, with the 4.1.1 and 4.1.2 rooting, as 4.1.1 was EZer.
Thank you guys for the responses. I feel more comfortable going there!
I'll be back later hopefully with my new rooted and rommed s4.
Again thanks for the quick responses and help!
Sent from my SCH-I545 using Tapatalk 2
I'm gonna post on this thread to ask a question since it's related and I don't want to start a new one.
I'm having sensor issues on my device and I called verizon. They said it wasn't a known issue and he and offered to send me a CLNR via overnight Shipping. I accepted their offer. I'm not sure if they are still shipping phones with MDK on them. The tech support guy said it will come with the update, but I'm not sure if he knows or not. My question is, has anyone received a CLNR thru Verizon tech support lately, like within the last week? And did it come with MDK or ME7?
If it has ME7 on it, I'm for sure gonna send it back. I'll make some excuse as to why.
nicholi2789 said:
I'm gonna post on this thread to ask a question since it's related and I don't want to start a new one.
I'm having sensor issues on my device and I called verizon. They said it wasn't a known issue and he and offered to send me a CLNR via overnight Shipping. I accepted their offer. I'm not sure if they are still shipping phones with MDK on them. The tech support guy said it will come with the update, but I'm not sure if he knows or not. My question is, has anyone received a CLNR thru Verizon tech support lately, like within the last week? And did it come with MDK or ME7?
If it has ME7 on it, I'm for sure gonna send it back. I'll make some excuse as to why.
Click to expand...
Click to collapse
50/50 . some got the mdk and some got the me7. Just hope for the best.
Sent from my SCH-I545 using Tapatalk 4
dadsterflip said:
50/50 . some got the mdk and some got the me7. Just hope for the best.
Sent from my SCH-I545 using Tapatalk 4
Click to expand...
Click to collapse
Well I really really hope it's MDK. Or else I'm gonna send it back. They'll prolly be pissed at me for it. I don't see any reason why they could deny me sending it back. In my experience if your just adamant about it they can't deny you. My device really is having some issues (not related to my rom) but I will live with it if it means keeping my ROM and recovery.
5 days ago only 2 of the 10 S4's the guy at the Verizon kiosk had at my local mall were MDK. They're thinning out IMO.
What Andy and others said is spot on, ask for them to look, don't let them upgrade, and keep it in airplane mode until home.
I just purchased the phone a day ago from sams club and it came with mdk! Hope you can find one homey!
_Gir_ said:
5 days ago only 2 of the 10 S4's the guy at the Verizon kiosk had at my local mall were MDK. They're thinning out IMO.
What Andy and others said is spot on, ask for them to look, don't let them upgrade, and keep it in airplane mode until home.
Click to expand...
Click to collapse
Yeah but this one is coming from. Verizon tech support and not a store.
ordered an S4 for my wife on amazon wireless, got it today it was the old firmware. rooted and custom rom running!
dehelfix said:
ordered an S4 for my wife on amazon wireless, got it today it was the old firmware. rooted and custom rom running!
Click to expand...
Click to collapse
Just got a refurb from vzn today - version vruamdk .
When sending the old one back, i flashed the modem, recovery, kernel, and stock recovery.
Does that clear everything? Is there a counter on here i need to worry about?
Please read forum rules before posting
Questions and Help issues go in Q&A and Help section
Thread moved
Thank you for your cooperation
Friendly Neighborhood Moderator
If that salesperson wants to make a sale, I would have them go to the back and find a mdk version, it is on the outside of the box, if they bring you a me7, say, can you look for a mdk, if they refuse, bye bye, go to another store, you will find someone who cares to make a sale.
good luck sir...
I received my factory certified replacement phone from Verizon wireless in the mail two days ago and luckily it was MDK. Headset speaker stopped functioning on my original phone.
Sent from my Synergy Galaxy S4 with VIPER4Android Audio
Just wondering, but why is it such a big deal if you get and MDK phone over a ME7 firmware phone? There is an exploit out now to root either.
d0ppler302 said:
Just wondering, but why is it such a big deal if you get and MDK phone over a ME7 firmware phone? There is an exploit out now to root either.
Click to expand...
Click to collapse
For Android power users just being able to root doesn't quite cut it. Yeah you can do alot more than you could with just a stock phone but you can't flash custom software like roms or Kernels. Which is a big deal to alot of people. It's enough to not make you want a device.
nicholi2789 said:
For Android power users just being able to root doesn't quite cut it. Yeah you can do alot more than you could with just a stock phone but you can't flash custom software like roms or Kernels. Which is a big deal to alot of people. It's enough to not make you want a device.
Click to expand...
Click to collapse
I'm assuming there isn't a workaround for a custom recovery yet then, is that the issue? See I don't notice those problems because I've had my phone since before in-store devices were available and rooted it a few hours after it was out of the box so I've never had a hangup or issue with this.
Sent from my Galaxy S4
Hello my LG V30 H932 will not Permanently Unlock. The phone was paid off in full and I waited 40days like Tmobile requirements want. The phone which was brand new was replaced due to a malfunction with the display. So they gave me a warranty exchanged phone. And i have had trouble unlocking the phone ever since. Tmobile ended up giving me 2 more warranty exchanged phones thinking that this would finally solve the problem with the unlock. And after trying and trying the phone will not unlock despite being on the phone with Tmobile tech support for weeks (they tried everything from Manager Overrides, whitelisting the IMEI, putting the phone through escalation, etc) and they still were not able to unlock my phone. The Device Unlock App keeps saying "unlock failed". Finally Tmobile suggested using a third party online unlocking service which they even paid for and still this unlocking service wasn't able to unlock my phone.
Has anyone else ever had a problem with Tmobile not being able to permanently unlock their phone via Device Unlock App? I keep telling Tmobile i think it's because the phone is a warranty exchanged phone and this is why it's not working. But they said no that shouldn't cause any issues. Anyone else know what I could do to get the phone unlocked? Highly appreciate any advice and help and thank you for your time.
No issues with mine. T-Mobile sent me the unlock the day I bought my device (paid in full) and no issues usings other carrier SIM's in it.
Had two v30 with the same issue. For me allowing the unlock app to access all the permissions fixed it for me.
a34 said:
Had two v30 with the same issue. For me allowing the unlock app to access all the permissions fixed it for me.
Click to expand...
Click to collapse
Yes I have all permissions allowed and still not working.
Before i got my LG V30 replaced with the warranty exchanged one (bc of the display malfunction that i had) the phone did permanently unlock for me. On the Brand New Lg V30 it unlocked just fine. Then when they sent the warranty exchanged v30 it would not unlock anymore. I think the problem is with the warranty exchanged phones. Just my thought.
michy21 said:
Hello my LG V30 H932 will not Permanently Unlock. The phone was paid off in full and I waited 40days like Tmobile requirements want. The phone which was brand new was replaced due to a malfunction with the display. So they gave me a warranty exchanged phone.
And i have had trouble unlocking the phone ever since. Tmobile ended up giving me 2 more warranty exchanged phones thinking that this would finally solve the problem with the unlock. And after trying and trying the phone will not unlock despite being on the phone with Tmobile tech support for weeks (they tried everything from Manager Overrides, whitelisting the IMEI, putting the phone through escalation, etc) and they still were not able to unlock my phone. The Device Unlock App keeps saying "unlock failed".
Finally Tmobile suggested using a third party online unlocking service which they even paid for and still this unlocking service wasn't able to unlock my phone.
Click to expand...
Click to collapse
michy21 said:
Before i got my LG V30 replaced with the warranty exchanged one (bc of the display malfunction that i had) the phone did permanently unlock for me. On the Brand New Lg V30 it unlocked just fine.
Then when they sent the warranty exchanged v30 it would not unlock anymore. I think the problem is with the warranty exchanged phones. Just my thought.
Click to expand...
Click to collapse
You are probably correct, but that's an internal T-mobile issue. They have it so locked down even that 3rd party unlocking service can't touch it. I find it amusing they actually paid for a 3rd party unlocking service for you. That was them admitting they really screwed it up.
Okay today i called Tmobile one more time to ask about my IMEI. I wanted to make sure that the IMEI was in good standing. And that it was not on anyone else's account by mistake. Everything looked good. After explaining my situation again for the 100th time, the account specialist said she can transfer me to their Advanced Technical Support Team which Tmobile has never tried before. She also was perplexed bc on their end my phone says it is eligible to be unlocked. Anyway After speaking with the representative she said she would submit my case for escalation with their Technical Engineers. This we have never done. So in afew days i should hear back from them and i hope and pray that finally the phone will be able to Unlock Permanently! If not then there is nothing else i can do. I have tried what seems like everything. Unless anyone from XDA has the solution! Updates coming soon.
Also i want to add that at one point a technical support representative said that they will request that they replace my phone with a new one and not warranty exchanged one. He said he can't guarantee that tmobile will approve of this but he would try anyway. But of course i did not receive a new phone but the warranty exchanged phone instead. I just think tmobile could have tried harder to compensate me some how, but no nothing. But i think if after the technical engineers get back to me and still the phone won't unlock i am going to tell tmobile that i will file a complaint about this. And even share on social media how they have failed me. I will also tell them that I'm really disappointed that they didn't offer me any compensation for this situation. Tmobile has failed big time and what are they going to do about it??? Most likely nothing..
@michy21: This is troubling for sure. I gather you must still be with T-Mobile (or you wouldn't be able to use your SIM locked H932).
I too unlocked my TMO V30+ after 2 months using the Device Unlock app, and switched to an AT&T MVNO. T-Mobile reception is terrible inside our apartment, so I had no choice. But I worry what will happen if I need warranty repair (my screen just got a dead pixel today) or even after OS updates. T-Mobile probably won't grant unlock again without me being a subscriber.
They treated me horrible when I ported out, and I swore I'll never go back to them -- too bad because I really liked T-Mobile up till then, and would've come back when they roll out Band 71 in our area. So yes, this worries me.
I'll be quite interested to hear the outcome of your story.
You know I feel your pain. I bought a V10 off swappa a couple years ago and the same thing happened to me. There's a thread in the tmo V10 section where I listed the direct contact info of a lady named Jennifer I believe. She was the one to finally help me and make it happen and is quite high up with tmo. I went through all the same crap as you for months. She's the one to help you. Everyone else is useless no matter how much they will tell you otherwise. Give me a few minutes to find the thread.
Oh and I actually filed a complaint with the FCC . You need to do that ASAP too.
---------- Post added at 01:08 AM ---------- Previous post was at 01:05 AM ----------
https://forum.xda-developers.com/tm...nlocking-t-mobile-lg-g5-bought-t3366320/page2
Post 11
markbencze said:
You know I feel your pain. I bought a V10 off swappa a couple years ago and the same thing happened to me. There's a thread in the tmo V10 section where I listed the direct contact info of a lady named Jennifer I believe. She was the one to finally help me and make it happen and is quite high up with tmo. I went through all the same crap as you for months. She's the one to help you. Everyone else is useless no matter how much they will tell you otherwise. Give me a few minutes to find the thread.
Oh and I actually filed a complaint with the FCC . You need to do that ASAP too.
---------- Post added at 01:08 AM ---------- Previous post was at 01:05 AM ----------
https://forum.xda-developers.com/tm...nlocking-t-mobile-lg-g5-bought-t3366320/page2
Post 11
Click to expand...
Click to collapse
Wow! I am definitely going to email her and give her a call on Monday. I really hope that she can help me. And I will also file a complaint with the fcc. Thanks so much for this contact info.
michy21 said:
Wow! I am definitely going to email her and give her a call on Monday. I really hope that she can help me. And I will also file a complaint with the fcc. Thanks so much for this contact info.
Click to expand...
Click to collapse
Good luck. FCC should be your priority. I highly advise you to word in such a way that portrays them as "unwilling or refusing to unlock a device that meets the criteria". That will get a better response and they will want to fix that to be able to close the ticket. You gotta play dirty a bit. That's what I did and it worked quite well.
markbencze said:
Good luck. FCC should be your priority. I highly advise you to word in such a way that portrays them as "unwilling or refusing to unlock a device that meets the criteria". That will get a better response and they will want to fix that to be able to close the ticket. You gotta play dirty a bit. That's what I did and it worked quite well.
Click to expand...
Click to collapse
I just finished filing the complaint and emailed jennifer. Hope to hear from someone soon!
I just got done talking to Nicole from the executive office at Tmobile. She called me regarding my complaint I filed to the FCC. And she couldn't get my phone to unlock, but she said she is going to send me an Unlocked phone instead. It's not brand new but a warranty exchanged one that is in excellent condition. So finally I'm happy with the outcome.