source: http://www.dailytech.com/Only+82K+ASUS+Transformer+Primes+Delivered+Cause+Unknown/article24333.htm
quoting
" Sales figures for the Transformer Prime were released in the court decision, stating that the company had delivered --as of Feb. 24 -- only 2,000 preorders, and another 80,000 units to retailers worldwide. If those figures sound bad, it's because they are. (Granted, this was a month ago, but it seems unlikely things have changed substantially.)"
this is much lesser than i thought. was asus prime not the most preordered android tablet ever!
fyi - i love my prime. it's been my obsession since dec 22nd.
the more the prime is sold, the more the community, the more the support we all get.
Sent from my Transformer Prime TF201 using Tapatalk
That info doesn't show all prime tablets sold since launch. Its missing info from it. Plus it was the most pre ordered android tablet. So there's more to how Any they actually sold than that little piece of info we know from the court documents.
Actually...
demandarin said:
That info doesn't show all prime tablets sold since launch. Its missing info from it. Plus it was the most pre ordered android tablet. So there's more to how Any they actually sold than that little piece of info we know from the court documents.
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Funny how we use info for our own agendas. If we are talking about the "Less than 1% returned", then we trust the official statements. When they say they sold 80k, we don't believe it. Actually I suspect that number is the gross tablets sold after the massive (er... I mean 1%) returned units. I will NEVER believe that number. At least 75% of the XDA members had moire than one Prime, myself included. Granted XDA is a small portion of overall sales, and we are a lot more technically "picky" lets say, but it still shows the RATE of dissatisfaction was higher than 1%.
Note that the court documents reflect Asus' stated sales numbers. The source of the data was directly from Asus.
Note also that I love my Prime as well. It is indeed an obsession. Though one with many, many disapointments. The latest was how lackluster the .21 update was. I did not see all the "Awesome New Features" promised. Maybe I need to look harder, LOL.
SmartAs$Phone said:
Funny haw we use info for our own agendas. If we are talking about the "Less than 1% returned", then we trust the official statements. When they say they sold 80k, we don't believe it. Actually I suspect that number is the gross tablets sold after the massive (er... I mean 1%) returned units. I will NEVER believe that number. At least 75% of the XDA members had moire than one Prime, myself included. Granted XDA is a small portion of overall sales, and we are a lot more technically "picky" lets say, but it still shows the RATE of dissatisfaction was higher than 1%.
Note that the court documents reflect Asus' stated sales numbers. The source of the data was directly from Asus.
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The court source only shows pre orders and sales for a month or so. They are still months of sales missing in it. Wyand32 explained it better in another thread where we already discussed this. So for whatever reason, from looking at court documents, Asus didn't release the complete sales record beginning with preorders all the way up to present. There are prices in-between missing.
Which market do those figures relate to?
Where was the case taken? its possible they only relate to one of the American states or Japan if that is where the action was tried...
case was tried in california. numbers were made by asus in quantifying recall cost of the tablet.
see page 24 of below document.
http://www.pattishall.com/pdf/2012-03-23_11-cv-10437_Hasbro v. Asus.pdf
Sent from my Transformer Prime TF201 using Tapatalk
smrsxn said:
case was tried in california. numbers were made by asus in quantifying recall cost of the tablet.
see page 24 of below document.
http://www.pattishall.com/pdf/2012-03-23_11-cv-10437_Hasbro v. Asus.pdf
Sent from my Transformer Prime TF201 using Tapatalk
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to me that reads as if there are currently 2000 orders from consumers and a further 80,000 orders to the trade that are registered in the system. it says nothing about orders that have already been fulfilled. The point regarding these figures is about the potential damage to sales should the product be banned from sale...
Note that in a case like this, an injunction would mean that ASUS would have to stop selling the Prime until the case was decided, and any stock sitting in retailer inventory would have to be recalled. It does NOT mean that already-sold units would be recalled from end customers (there's no way a court would inflict this hardship on consumers).
So, these numbers have nothing to do with how many units have been sold, but are rather what ASUS presented to the court to describe the hardship that an injunction would have on them. The 2,000 "pre-orders" number (note, only for February up to the date of the filing) is going to be low, because there aren't that many retailers that take orders from customers and then order from ASUS. Most don't take customer orders until they have stock on-hand. Note that ASUS had to put SOMETHING down, because otherwise they'd have nothing to report--there simply isn't much inventory sitting around that they'd have to recall if an injunction were put in place.
The 80,000 number, on the other hand, is clearly the orders ASUS had received from retailers for March and April, and it's what ASUS is pointing to in describing the impact of an injunction. They're saying, basically, "Look, judge, there will be 80,000 consumers hurt if there's an injunction. Do you really want to hurt 80,000 consumers this way?"
In short, these numbers are meaningless in trying to figure out how many Primes have been sold, except to tell us that ASUS anticipates selling 80,000 in March and April. If that's been their run rate since the Prime started hitting shelves in December, we're looking at somewhere around 200K units sold by the end of April. As we know, supply has been constrained versus demand, and so we have no idea how many Primes could have been sold if ASUS had met that demand. I'm still guessing that Tegra 3 supply has been the constraining factor, but that's just a guess.
wynand32 said:
Note that in a case like this, an injunction would mean that ASUS would have to stop selling the Prime until the case was decided, and any stock sitting in retailer inventory would have to be recalled. It does NOT mean that already-sold units would be recalled from end customers (there's no way a court would inflict this hardship on consumers).
So, these numbers have nothing to do with how many units have been sold, but are rather what ASUS presented to the court to describe the hardship that an injunction would have on them. The 2,000 "pre-orders" number (note, only for February up to the date of the filing) is going to be low, because there aren't that many retailers that take orders from customers and then order from ASUS. Most don't take customer orders until they have stock on-hand. Note that ASUS had to put SOMETHING down, because otherwise they'd have nothing to report--there simply isn't much inventory sitting around that they'd have to recall if an injunction were put in place.
The 80,000 number, on the other hand, is clearly the orders ASUS had received from retailers for March and April, and it's what ASUS is pointing to in describing the impact of an injunction. They're saying, basically, "Look, judge, there will be 80,000 consumers hurt if there's an injunction. Do you really want to hurt 80,000 consumers this way?"
In short, these numbers are meaningless in trying to figure out how many Primes have been sold, except to tell us that ASUS anticipates selling 80,000 in March and April. If that's been their run rate since the Prime started hitting shelves in December, we're looking at somewhere around 200K units sold by the end of April. As we know, supply has been constrained versus demand, and so we have no idea how many Primes could have been sold if ASUS had met that demand. I'm still guessing that Tegra 3 supply has been the constraining factor, but that's just a guess.
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I thought I just said that... ?
wynand32 said:
Note that in a case like this, an injunction would mean that ASUS would have to stop selling the Prime until the case was decided, and any stock sitting in retailer inventory would have to be recalled. It does NOT mean that already-sold units would be recalled from end customers (there's no way a court would inflict this hardship on consumers).
So, these numbers have nothing to do with how many units have been sold, but are rather what ASUS presented to the court to describe the hardship that an injunction would have on them. The 2,000 "pre-orders" number (note, only for February up to the date of the filing) is going to be low, because there aren't that many retailers that take orders from customers and then order from ASUS. Most don't take customer orders until they have stock on-hand. Note that ASUS had to put SOMETHING down, because otherwise they'd have nothing to report--there simply isn't much inventory sitting around that they'd have to recall if an injunction were put in place.
The 80,000 number, on the other hand, is clearly the orders ASUS had received from retailers for March and April, and it's what ASUS is pointing to in describing the impact of an injunction. They're saying, basically, "Look, judge, there will be 80,000 consumers hurt if there's an injunction. Do you really want to hurt 80,000 consumers this way?"
In short, these numbers are meaningless in trying to figure out how many Primes have been sold, except to tell us that ASUS anticipates selling 80,000 in March and April. If that's been their run rate since the Prime started hitting shelves in December, we're looking at somewhere around 200K units sold by the end of April. As we know, supply has been constrained versus demand, and so we have no idea how many Primes could have been sold if ASUS had met that demand. I'm still guessing that Tegra 3 supply has been the constraining factor, but that's just a guess.
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great summary. please spread this anywhere in this forum where you see people try to throw up dismal sales figures for prime. you explained it best. I might just copy this to my clipboard. then whenever I see someone try to point incomplete info, ill paste this post on them...lmfao
---------- Post added at 03:13 PM ---------- Previous post was at 03:12 PM ----------
bluefoam said:
I thought I just said that... ?
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you did, he was just a little bit more detailed with it. both of you made a great point.
wynand32 said:
Note that in a case like this, an injunction would mean that ASUS would have to stop selling the Prime until the case was decided, and any stock sitting in retailer inventory would have to be recalled. It does NOT mean that already-sold units would be recalled from end customers (there's no way a court would inflict this hardship on consumers).
So, these numbers have nothing to do with how many units have been sold, but are rather what ASUS presented to the court to describe the hardship that an injunction would have on them. The 2,000 "pre-orders" number (note, only for February up to the date of the filing) is going to be low, because there aren't that many retailers that take orders from customers and then order from ASUS. Most don't take customer orders until they have stock on-hand. Note that ASUS had to put SOMETHING down, because otherwise they'd have nothing to report--there simply isn't much inventory sitting around that they'd have to recall if an injunction were put in place.
The 80,000 number, on the other hand, is clearly the orders ASUS had received from retailers for March and April, and it's what ASUS is pointing to in describing the impact of an injunction. They're saying, basically, "Look, judge, there will be 80,000 consumers hurt if there's an injunction. Do you really want to hurt 80,000 consumers this way?"
In short, these numbers are meaningless in trying to figure out how many Primes have been sold, except to tell us that ASUS anticipates selling 80,000 in March and April. If that's been their run rate since the Prime started hitting shelves in December, we're looking at somewhere around 200K units sold by the end of April. As we know, supply has been constrained versus demand, and so we have no idea how many Primes could have been sold if ASUS had met that demand. I'm still guessing that Tegra 3 supply has been the constraining factor, but that's just a guess.
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makes perfect sense.
Mods please close this thread.
Sent from my Transformer Prime TF201 using Tapatalk
wynand32 said:
Note that in a case like this, an injunction would mean that ASUS would have to stop selling the Prime until the case was decided, and any stock sitting in retailer inventory would have to be recalled. It does NOT mean that already-sold units would be recalled from end customers (there's no way a court would inflict this hardship on consumers).
So, these numbers have nothing to do with how many units have been sold, but are rather what ASUS presented to the court to describe the hardship that an injunction would have on them. The 2,000 "pre-orders" number (note, only for February up to the date of the filing) is going to be low, because there aren't that many retailers that take orders from customers and then order from ASUS. Most don't take customer orders until they have stock on-hand. Note that ASUS had to put SOMETHING down, because otherwise they'd have nothing to report--there simply isn't much inventory sitting around that they'd have to recall if an injunction were put in place.
The 80,000 number, on the other hand, is clearly the orders ASUS had received from retailers for March and April, and it's what ASUS is pointing to in describing the impact of an injunction. They're saying, basically, "Look, judge, there will be 80,000 consumers hurt if there's an injunction. Do you really want to hurt 80,000 consumers this way?"
In short, these numbers are meaningless in trying to figure out how many Primes have been sold, except to tell us that ASUS anticipates selling 80,000 in March and April. If that's been their run rate since the Prime started hitting shelves in December, we're looking at somewhere around 200K units sold by the end of April. As we know, supply has been constrained versus demand, and so we have no idea how many Primes could have been sold if ASUS had met that demand. I'm still guessing that Tegra 3 supply has been the constraining factor, but that's just a guess.
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No disrespect Wy, and Deman don't go off quoting because a figure looks good. It is not 80,000 consumers hurt, it's 2,000 that have given credit card info and absolutely have ordered between 01/07 and 02/25 (discovery summons to oral arguements, date of filing was 12/16, and 12/21 for 21 day summons). The 80,000 do refer to the 2 months after oral arguments but it refers to the vendors and parts suppliers being hurt not paying end-users per the judge agreeing.
Edit: Wy I just realized you said that most companies don't take preorders until they have product in hand. Where were you in Nov-Dec while we were all cursing amazon, bestbuy and everyone else for charging our cards and/or canceling our preorders.
2nd Edit. This is not an argument for or against sales. Just to get the facts straight to keep from being refered to as fanboys. My opinion is sales were low but I don't care because I have mine with no returns 12/27/12 Best buy w/adh for gps fix
blackinjun said:
No disrespect Wy, and Deman don't go off quoting because a figure looks good. It is not 80,000 consumers hurt, it's 2,000 that have given credit card info and absolutely have ordered between 01/07 and 02/25 (discovery summons). The 80,000 do refer to the 2 months after oral arguments but it refers to the vendors and parts suppliers being hurt not paying end-users per the judge agreeing.
Edit: Wy I just realized you said that most companies don't take preorders until they have product in hand. Where were you in Nov-Dec while we were all cursing amazon, bestbuy and everyone else for charging our cards and/or canceling our preorders.
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I was here during then. lol I remember the outrage over that situation of them charging cards and then canceling alot of peoples preorders. I guess those places probably initially thought they would be in but didn't pan out like they planned.
demandarin said:
I was here during then. lol I remember the outrage over that situation of them charging cards and then canceling alot of peoples preorders. I guess those places probably initially thought they would be in but didn't pan out like they planned.
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Yeah if I remember you correctly you went to gamestop in crystal city, because I then called her and she told me the opposite of what she told you which made me think "Not gonna try to get it from there"
blackinjun said:
Yeah if I remember you correctly you went to gamestop in crystal city, because I then called her and she told me the opposite of what she told you which made me think "Not gonna try to get it from there"
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yep, that's correct. I also just recently called them and they have more primes in stock at that store. no keyboard docks though. as that was what I was looking for. they do have those Logitech gaming controllers in stock for it. costs $40. I have a ton of great games that will benefit from it. plus I would finally be able to play more onlive games.
So that is settled. 80,000 TFP to be sold in the next 2 months. Case (and hopefully thread?) closed.
bluefoam said:
I thought I just said that... ?
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Yeah, we crossed posts. I was still typing when you posted yours...
Sent from my Transformer Prime TF201 using Tapatalk
blackinjun said:
Edit: Wy I just realized you said that most companies don't take preorders until they have product in hand. Where were you in Nov-Dec while we were all cursing amazon, bestbuy and everyone else for charging our cards and/or canceling our preorders.
Sent from my Transformer Prime TF201 using Tapatalk
Yes, to clarify, there was a preorder period before the Prime launched. That's common. Not so much after launch. And yes, I suppose there are some places that will take an order and project a few weeks out. That's not so common, however.
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smrsxn said:
makes perfect sense.
Mods please close this thread.
Sent from my Transformer Prime TF201 using Tapatalk
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OP's prerogative, but why, it just looks like you don't want negative things about TFP said. In fact most things said here refute the original article quoted in the OP
litetaker said:
So that is settled. 80,000 TFP to be sold in the next 2 months. Case (and hopefully thread?) closed.
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Not OP, no prerogative, without flaming or otherwise, also I think you missed the facts the 80,000 were orders for retailers for this past month and April, not sales and not next two months. May and June orders for retailers could be more or less and either way do not translate exactly to sales which could be more or less.
Sorry/Apology in general, just like facts, not things just thrown out, and whims because someone likes or does not like a topic or post. Either ignore the post/thread or deal with it unless rules are broken.
EDIT: BTW I like Wy and Deman and this is not bromancing, maybe I should say respect not like.
Edit 2: Yeah definately should have said respect but I also have an aversion to changing an OP to make oneself look better, except spelling.
Says BlackInjun
Related
Expansys is where I got my pre-order. I've never heard of them. I've heard of B&H, J&R, Best Buy, Newegg, and Gamestop having access to preorders, but who are these guys? They seemed legit so I gave them my preorder info. Any thoughts?
I don't think I've ever ordered with them, though if by "legit" you mean if they're real OR a scam in terms of a business, they seem to be an established business.
Site: http://www.expansys-usa.com/ (them, right?)
Facebook: https://www.facebook.com/pages/eXpansys-USA/336647714042
Twitter: http://twitter.com/#!/expansysUSA
Reviews: https://www.google.com/search?sourceid=chrome&ie=UTF-8&q=expansys+reviews
If by "legit" you mean they can deliver your Prime by Christmas or this month, that's something you'll find out on the receipt OR your order info, or by calling them. Hopefully someone else here can shed more light for you. (was there a reason you chose them and not the other companies you knew about already? like a special or something?)
Expansys is big for imported phones so they're definately legit. Their inventory systems are archaic and all communication is done manually. They keep bankers hours so they're hard to get in touch with. I'd say they're a poor choice for the Prime because they don't do a lot of business with Asus and communicating with them for a product that's touch-and-go will have you ripping your hair out. If companies that have sold a lot of Asus product in the past are having trouble with inventory I can't see how Expansys would fare any better.
Well, I chose them because they were the only company that still had pre-orders available.
I've heard of all the delays. I don't expect to be seeing my Prime before 2012 . Reeeeeally wish I hadn't sold my laptop/eReader preemptively....
With all the hype around this device, I just wondered if anyone had experience buying electronics from this company because I'd never heard of them before. Not only was I wondering about them as a business, I was wondering about how far down the totem pole they may be.
Thanks for the replies.
BarryH_GEG said:
Expansys is big for imported phones so they're definately legit. Their inventory systems are archaic and all communication is done manually. They keep bankers hours so they're hard to get in touch with. I'd say they're a poor choice for the Prime because they don't do a lot of business with Asus and communicating with them for a product that's touch-and-go will have you ripping your hair out. If companies that have sold a lot of Asus product in the past are having trouble with inventory I can't see how Expansys would fare any better.
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Ahh BarryH, thank you!
they are definitely a legit company, everything is based in the UK though but they are the place to go for imported phones, my friend ordered his S II from their because when it first came out that was like the only place but yes they will not steal your money or anything
My concern is that they dont metion the model number, and they dont show a picture of it and being that there the same name the first and second generation I think there selling the first ones.
ipswitch said:
My concern is that they dont metion the model number, and they dont show a picture of it and being that there the same name the first and second generation I think there selling the first ones.
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That doesn't make sense because the new one is Transformer PRIME. (which is clearly on the order page and title) The new one also comes in two colors while the original only had one.
The order page also describes the Transformer Prime.
ok quick question? Is there a delay or not? Will prime launch at 19th of December ot not?
It depends on who you ask. So... no one really knows.
The Verge (I think it was them) got a response from Asus that said shipments will be going out the week of the 19th.
well sir, if you read any of the forum posts,
NOBODY KNOWS
its ALL speculative
You must not have noticed the 30+ threads trying to glean every word spoken or written by anyone even closely associated with Asus or any one of their delivery partners, tech blogs, forums or the palm reader on the corner to ascertain the actual day, time and second the Prime will begin shipping.
If we knew for certain the day I am sure there would be several posts clamoring to be the first to announce it.
biggem001 said:
well sir, if you read any of the forum posts,
NOBODY KNOWS
its ALL speculative
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haha... I tried my hardest not to give that reply.
skinien said:
haha... I tried my hardest not to give that reply.
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I couldn't help it myself. My "You've got to be kidding me" meter went off the chart!
techjunkie9194 said:
I couldn't help it myself. My "You've got to be kidding me" meter went off the chart!
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my "is this guy F&*$ing trolling us right now" meter went off at first... then i noticed it was forreal
now its "no, he's just an idiot"
Most of today's comments from online resellers are that they don't know when they're receiving their shipments and some saying delivery will most likely be after X-Mas. Check the Adorama, B&H, and Fry's threads for detail.
Best Buy's saying the 19th is on and people who pre-ordered there are trying to guess the hidden meaning of having their credit cards re-authorized (apparently they periodically re-authorize on pre-orders).
Amazon's canceled all 32GB and calls today indicate the 64GB won't ship before X-Mas.
GameStop has demo units and people have said some stores have inventory but aren't allowed to sell it yet.
Asus Canada's said shipments are delayed indefinitely while a Wi-Fi range problem is resolved.
And there you have it...
Orion66 said:
ok quick question? Is there a delay or not? Will prime launch at 19th of December ot not?
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Let's look at it this way. No one besides asus know that question. So that eliminates almost everything posted on the internet by anyone besides asus.
Now let's assume that only asus can tell us the answer. Asus USA says it will be released on the 19th. Now you have two choices, believe that or don't. So you got 50/50 still. According to asus usa it's not delayed.
Bottom line seems to be this, in the interest of maybe forestalling other such threads (ha!): ASUS is shipping SOME stock to SOME retailers on or before the 19th. So, they'll live up to their public statements. However, they're shipping far fewer units to far fewer retailers than expected. So, only a select few with the right pre-orders at the right retailers (Best Buy and Gamestop, most likely) will actually get Primes before the end of the year.
Pretty much anyone who wants one should be able to get one by, say, February.
I think that's probably as solid a bit of speculating as anyone is able to conduct at this point.
Engadget is pretty reliable, they got something from Asus saying that it will ship on the 18th. Pretty sure it's shipping.
infinitemethod said:
Engadget is pretty reliable, they got something from Asus saying that it will ship on the 18th. Pretty sure it's shipping.
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Where di you see that? last i saw they reported a delay
wynand32 said:
Bottom line seems to be this, in the interest of maybe forestalling other such threads (ha!): ASUS is shipping SOME stock to SOME retailers on or before the 19th. So, they'll live up to their public statements. However, they're shipping far fewer units to far fewer retailers than expected. So, only a select few with the right pre-orders at the right retailers (Best Buy and Gamestop, most likely) will actually get Primes before the end of the year.
Pretty much anyone who wants one should be able to get one by, say, February.
I think that's probably as solid a bit of speculating as anyone is able to conduct at this point.
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^^^^^
All of this.
Asus may have screwed themselves by not getting more inventory out prior to CES. People buying tablets for X-Mas will have made a different choice and people who haven't gotten one by January may wait based on how soon what's announced at CES is expected to be available. Once the "I have to have it first" wave passes there's no rush for existing first-gen tablet owners.
---------- Post added at 10:26 AM ---------- Previous post was at 10:23 AM ----------
BiGMERF said:
Where di you see that? last i saw they reported a delay
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This appears to be their latest. It changed from the "19th" to the "week of the 19th" which may or may not mean anything.
Update: We heard back from ASUS US and were told the Prime is still scheduled for release the week of 12 / 19.
BarryH_GEG said:
Most of today's comments from online resellers ...
Amazon's canceled all 32GB and calls today indicate the 64GB won't ship before X-Mas.
...
And there you have it...
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Amazon cancelled all 32GB Amethyst Grey orders. I still have my Champagne order in place.
I do agree that there is nothing much other than speculation, but reading that all 32 GB were cancelled scared me a little (That's my only pre-order) Even thought, I have already resigned to receive it after Christmas...
BarryH_GEG said:
Most of today's comments from online resellers are that they don't know when they're receiving their shipments and some saying delivery will most likely be after X-Mas. Check the Adorama, B&H, and Fry's threads for detail.
Best Buy's saying the 19th is on and people who pre-ordered there are trying to guess the hidden meaning of having their credit cards re-authorized (apparently they periodically re-authorize on pre-orders).
Amazon's canceled all 32GB and calls today indicate the 64GB won't ship before X-Mas.
GameStop has demo units and people have said some stores have inventory but aren't allowed to sell it yet.
Asus Canada's said shipments are delayed indefinitely while a Wi-Fi range problem is resolved.
And there you have it...
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Amazon didn't cancel all 32gb's just the grey ones...
Boy, is there any better forum post to insight such a riot.
I personally think that Asus planned a Dec 9th release, but this was moved to the 19th for them to fix the minor wifi issue that was in the preview units. So the delay was already incurred. The problem would then be inventory ramp up which was slower due to fixing the issue. Since most of the rumors are coming from non-us sources or smaller chains, one can assume that this is really a supply issue and not an actual hardware delay.
I am willing to bet that if you haven't heard from the retailer you pre-ordered from about a delay, then you will probably get one shipped the week of the 19th. However, its all a guessing game which obviously has people sensitive.
UmbraeSoulsbane said:
The problem would then be inventory ramp up which was slower due to fixing the issue.
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If that's all it was, then Asus are idiots for not just coming out and saying so. When there's a problem, people are much more forgiving if you're frank and open with your communication. Asus Canada at least had the balls to tell their resellers that there was a problem. Asus U.S.' terse one sentence responses to inquiries by the media mean either: A) something's going on or went on that they haven't wrapped their hands around, or B) what you said is true and their PR people should be fired. And any one that says this is all intentional to build up buzz and intrigue doesn't know PR.
Bottom line is if the early units people receive work flawlessly then all of this will be forgotten in a couple of weeks and Asus will come out unscathed. God help Asus if after all the gymnastics people went though to get one there's common issues or problems. Especially Wi-Fi related issues because that's what Asus Canada reported as the reason for the delay and Asus U.S. has denied via their silence. If that happens their obvious rush to get it to market and all the secrecy about the delay will come back and bite them in the ass.
Orion66 said:
ok quick question? Is there a delay or not? Will prime launch at 19th of December ot not?
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Absolutely No it Won't! Wait, I just read a site that claims that they heard another site that said that their little brother knows a tipster, that knows a friend who's cousin is a friend of a social worker, that knows a guy that used to work with Asus and says his inside source is as confused as this post is and all these other ones are!
BarryH_GEG said:
If that's all it was, then Asus are idiots for not just coming out and saying so. When there's a problem, people are much more forgiving if you're frank and open with your communication. Asus Canada at least had the balls to tell their resellers that there was a problem. Asus U.S.' terse one sentence responses to inquiries by the media mean either: A) something's going on or went on that they haven't wrapped their hands around, or B) what you said is true and their PR people should be fired. And any one that says this is all intentional to build up buzz and intrigue doesn't know PR.
Bottom line is if the early units people receive work flawlessly then all of this will be forgotten in a couple of weeks and Asus will come out unscathed. God help Asus if after all the gymnastics people went though to get one there's common issues or problems. Especially Wi-Fi related issues because that's what Asus Canada reported as the reason for the delay and Asus U.S. has denied via their silence. If that happens their obvious rush to get it to market and all the secrecy about the delay will come back and bite them in the ass.
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I was trying to think of a reply, but you nailed it so well, there's not much else to say.
i just called 3 of my local gamestops here in Orlando (that are going to carry it) and 2 just said the 19th with out checking. The 3rd which was florida mall, I asked to please check there system. Hey came back and said it has been delayed and until when he did not know. waaaaaa
here is there number if anyone wants to call them and act like they have it on preorder too..lol
4072400310
it means no Christmas gift for me. Now seriously I just got a "friendly" email from Best buy explaining me my order has been backordered, I'm cancelling right now(a $650 order with dock), 2-3 more weeks waiting is totally unacceptable, I pre-ordered mine on November 23th, by the time tf201 is out, it will be only 2 weeks away from ipad 3 release, and there won't be any guarantees asus will deliver on time, it may be another delay. I will better wait for apple 3(already have an ipad 2 and tf101), so long asus.
Thanks, the more pre-orders that cancelled, the sooner I get mine!
jrsalda said:
it means no Christmas gift for me. Now seriously I just got a "friendly" email from Best buy explaining me my order has been backordered, I'm cancelling right now(a $650 order with dock), 2-3 more weeks waiting is totally unacceptable, I pre-ordered mine on November 23th, by the time tf201 is out, it will be only 2 weeks away from ipad 3 release, and there won't be any guarantees asus will deliver on time, it may be another delay. I will better wait for apple 3(already have an ipad 2 and tf101), so long asus.
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iPad 3 isn't coming out in late January.
i got the same email
I am in the same boat. This was the sole gift for my 7 year old Autistic son.
I can understand the supply issues with a preorder product. However, I was in contact with Best Buy every day and, although each rep had a different story, all we ensuring me that I would get this by Christmas and that there were no problems with the order getting filled. Then, of course, they backorder the thing on the VERY LAST FULL SHOPPING DAY OF THE YEAR. Now most places are bare, will not be getting more shipments and a very unlikelihood of being able to order anything online for the holiday. To butter it up, Besy Buy reps have not made any offer to make good on this screw up. At least Gamestop and Amazon gave out credits.
I am going to be calling to make a huge stink today. I am not cancelling until I have the product from somewhere else, but I am going to spread the same holiday cheer they have with me.
By the way, feel free to contact the corporate offices and the CEO to send your holiday wishes as well:
Best Buy Corporate: (612) 291-1000
[email protected] (CEO)
htowngator said:
iPad 3 isn't coming out in late January.
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Feb at the earliest.
UmbraeSoulsbane said:
I am in the same boat. This was the sole gift for my 7 year old Autistic son.
I can understand the supply issues with a preorder product. However, I was in contact with Best Buy every day and, although each rep had a different story, all we ensuring me that I would get this by Christmas and that there were no problems with the order getting filled. Then, of course, they backorder the thing on the VERY LAST FULL SHOPPING DAY OF THE YEAR. Now most places are bare, will not be getting more shipments and a very unlikelihood of being able to order anything online for the holiday. To butter it up, Besy Buy reps have not made any offer to make good on this screw up. At least Gamestop and Amazon gave out credits.
I am going to be calling to make a huge stink today. I am not cancelling until I have the product from somewhere else, but I am going to spread the same holiday cheer they have with me.
By the way, feel free to contact the corporate offices and the CEO to send your holiday wishes as well:
Best Buy Corporate: (612) 291-1000
[email protected] (CEO)
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Have you ever once considered that it is asus who is giving you the shaft? Seriously, they've pushed back the release date over and over and still have never given a solid date that it will be released. I'm sure BB wants to make money, they are not delaying orders just to piss people off here.
kungpu said:
Have you ever once considered that it is asus who is giving you the shaft? Seriously, they've pushed back the release date over and over and still have never given a solid date that it will be released. I'm sure BB wants to make money, they are not delaying orders just to piss people off here.
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Has anyone considered that no one is giving anyone the shaft, that crap sometimes happens that corporations cannot foresee? I think asus cannot keep up with the demand, and Best Buy probably had way to many people order. Granted the communication has been horrible, from every company dealing with this. I am in the same boat as you guys, waiting for it, but I do not believe that anyone set out to do this.
kungpu said:
Have you ever once considered that it is asus who is giving you the shaft? Seriously, they've pushed back the release date over and over and still have never given a solid date that it will be released. I'm sure BB wants to make money, they are not delaying orders just to piss people off here.
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It's more that they should've informed their customers that Asus is being stupid. Of course they said the 18th was just an ETA, but I was told countless times that there is no reason to believe it won't be shipping on that date. I had one guy tell me it had shipped to UPS and should get a shipping confirmation soon. All of that is unacceptable.
Remember the last 2 ipads re announced in Feb and did not ship until April. I would guess this one will be no different. Good luck getting one in February.
kungpu said:
Have you ever once considered that it is asus who is giving you the shaft? Seriously, they've pushed back the release date over and over and still have never given a solid date that it will be released. I'm sure BB wants to make money, they are not delaying orders just to piss people off here.
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Best Buy is responsible for fulling orders. If they did not have stock then they should not have been taking pre-orders. Other vendors did this, so Best Buy should be able to do it too. There's other things like maybe letting people know sooner their order would not be fulfilled.
I expect a retailer to be able to count.
UmbraeSoulsbane said:
Best Buy is responsible for fulling orders. If they did not have stock then they should not have been taking pre-orders. Other vendors did this, so Best Buy should be able to do it too. There's other things like maybe letting people know sooner their order would not be fulfilled.
I expect a retailer to be able to count.
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I agree. Best Buy is the one that changed the dock's shipping date from 12/31 to 12/19. They could have send an email in advance about the delay issue. Now I won't have a Christmas present due to this "Primegate" fiasco.
Sent from my GT-N7000 using xda premium
calin75 said:
I agree. Best Buy is the one that changed the dock's shipping date from 12/31 to 12/19. They could have send an email in advance about the delay issue. Now I won't have a Christmas present due to this "Primegate" issue.
Sent from my GT-N7000 using xda premium
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Primegate®
stolen. she's mine now.
calin75 said:
I agree. Best Buy is the one that changed the dock's shipping date from 12/31 to 12/19. They could have send an email in advance about the delay issue. Now I won't have a Christmas present due to this "Primegate" issue.
Sent from my GT-N7000 using xda premium
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They did the same with the delayed release of the Thunderbolt. They are incompetent. I was giving them a second chance but now I am fed up with them. I canceled and ordered with Amazon again. I save Tax and shipping that way. When I have to wait until the new year then I want at least the best deal.
aawshads said:
I think asus cannot keep up with the demand
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Asus' CEO publically said "November" for release. Then Asus said "12/9." Then Asus said "12/19." Then Asus said "the week of 12/19." They'll make their last commitment but by sending far fewer units to far fewer resllers then they originally planned. The Galaxy Nexus was a highly anticipated device for VZW. They didn't officially launch it until their was enough inventory in the pipeline (stores, VZW.com, resellers) so that people looking for it didn't have to pull their hair out. Something happened that screwed up Asus' ability to honor their original commitments to resellers. Since they're a public company, they will have forecast "x" amount of Prime sales in 2011. We'll see when they file their Q4 earnings report how badly they missed their earlier projections. Bottom line is they rushed the product to be first to market with Teg3, encountered issues and had no slack in their timeline to deal with them, and are claiming victory by eeking out a small quantity of product this year.
and Best Buy probably had way to many people order.
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Totally not true. BB, like Amazon, was told by Asus how much initial inventory they'd be receiving and what the flow would be subsequently. They sold pre-orders based on those commitments. Asus botched the commitment causing both BB and Amazon to have to cancel or back-order customer orders. Amazon deserves props for getting the message out early and at least giving their customers an option to find a "plan B."
BarryH_GEG said:
Asus' CEO publically said "November" for release. Then Asus said "12/9." Then Asus said "12/19." Then Asus said "the week of 12/19." They'll make their last commitment but by sending far fewer units to far fewer resllers then they originally planned. The Galaxy Nexus was a highly anticipated device for VZW. They didn't officially launch it until their was enough inventory in the pipeline (stores, VZW.com, resellers) so that people looking for it didn't have to pull their hair out. Something happened that screwed up Asus' ability to honor their original commitments to resellers. Since they're a public company, they will have forecast "x" amount of Prime sales in 2011. We'll see when they file their Q4 earnings report how badly they missed their earlier projections. Bottom line is they rushed the product to be first to market with Teg3, encountered issues and had no slack in their timeline to deal with them, and are claiming victory by eeking out a small quantity of product this year.
Totally not true. BB, like Amazon, was told by Asus how much initial inventory they'd be receiving and what the flow would be subsequently. They sold pre-orders based on those commitments. Asus botched the commitment causing both BB and Amazon to have to cancel or back-order customer orders. Amazon deserves props for getting the message out early and at least giving their customers an option to find a "plan B."
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This happened last time. I'm really not sure what the exact cause of it is but it seems like their production/supply chain/delivery process is unreliable.
You would think they would have learned something the first time...
Honestly, a delay wouldn't be too bad. But, they have to be public about it -- not leave customers in the dark. This whole time they're trying to market this thing by giving it away on facebook but people who actually want to buy the thing, can't. Where is Asus's official message about these botched commitments? Asus isn't as big as some companies but it isn't a small company either; they should have said something by now. You limit the damage by being upfront with your customers.
As an update, I called and gave the rep a hard time expressing my opinion that Best Buy needed to make some attempt to make good. Finally after asking for free next day shipping and some sort of compensation for not getting anything for christmas, I was told they could not credit the order, but got an "issue number" to call back after it ships to get reimbursed for the shipping cost. Also they are sending me a $25 gift card.
It sucks to have to ask for this. I told them that upgrading the shipping was in their best interest because if I find it somewhere else they lose a sale. Of course, after they changed the order my status went from backordered to order in process, but I am sure this will revert back and was only because the order was changed.
strikethreeout said:
This happened last time. I'm really not sure what the exact cause of it is but it seems like their production/supply chain/delivery process is unreliable.
You would think they would have learned something the first time...
Honestly, a delay wouldn't be too bad. But, they have to be public about it -- not leave customers in the dark. This whole time they're trying to market this thing by giving it away on facebook but people who actually want to buy the thing, can't. Where is Asus's official message about these botched commitments? Asus isn't as big as some companies but it isn't a small company either; they should have said something by now. You limit the damage by being upfront with your customers.
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You're spot on. I've seen Asus' CEO speak and he's a bit of a character. His ego's also as big as a house. I'm guessing instead of letting the product drive the timeline he mandated the reverse. Product management's reported to me and this consequence is what happens when dates become more important then quality - in either the product or roll-out. Nine women can't have a baby in a month.
BarryH_GEG said:
You're spot on. I've seen Asus' CEO speak and he's a bit of a character. His ego's also as big as a house. I'm guessing instead of letting the product drive the timeline he mandated the reverse. Product management's reported to me and this consequence is what happens when dates become more important then quality - in either the product or roll-out. Nine women can't have a baby in a month.
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I think you're right. I think it's partly cause their CEO's a cowboy. I think the other part is that Asus made a strategic decision to be big in tablets (unlike, say, Acer, whose support is half-hearted). Asus wanted to be technology leader, in hardware, and OS, but had to hit the window before iPad 3 was released. So the CEO pushed, and drove the organization to the point where, as you say, dates drove the product, rather than conversely.
I for one, appreciate the strategic decision, and that emphasis is why I decided to return my Acer A500, and just wait for the Asus TF. I understand bleeding edge, vs leading edge, and pre-ordered one from BB on 12/4. So I got the 2 week wait email also. I was hoping for "on-time" delivery, but would have been surprised had it arrived before Christmas. So now it's a matter of managing my "wants" more than cursing BB.
That doesn't stop me from disliking BB's pre-order and order management practices. I doubt I'll online order from them again.
GCurry said:
That doesn't stop me from disliking BB's pre-order and order management practices. I doubt I'll online order from them again.
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I've had a few issues with them on some stuff but I had no idea how disjointed their order and dispatch systems were until the Prime incident(s). You'd think that after the death of CompUSA and Circuit City they'd have made some investments in their infrastructure. They managed this process far worse than some much smaller resellers.
so i guess this confirms they really wont be issuing any sort of fix or solution?
http://www.tomshardware.com/news/Asus-UK-Transformer-Prime-Refund-New-Model-TF700,14516.html
Misleading title is misleading. They're just saying if you don't like it, return it to the shop you purchased it, something you can do by Law. The only thing Asus are offering is an extension to the warranty.
Just curious... did you even read the article?
Asus is not offering refund, they are recommending people who are not happy with WiFi/GPS performance to return them to retailers.
arrrgh said:
Just curious... did you even read the article?
Asus is not offering refund, they are recommending people who are not happy with WiFi/GPS performance to return them to retailers.
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Lmao I was thinking same thing OP fails.
Has anyone rang asus to take the extended warranty? I have and they dont know anything about it!
What about us in the United States? Do we get an extended warranty? It feels like, other than in Taiwan, the US was doing a bunch of beta testing on this thing.
That article basically says that the Wifi Issues will be fixed for the UK Version, but what about versions that have already been released?
How exactly is it misleading?
the company is now offering another alternative: A full refund. The company today said that extensive checks have confirmed that no units with WiFi issues have been supplied to customers in the UK, it is willing to refund customers that are still unhappy with their device.
"After extensive checks we can confirm that no units have been supplied to the UK with a known WiFi issue. Any customers experiencing WiFi issues specifically are advised to contact our support hotline on 0870 1208 340," Asus UK said. "Any customers who have purchased a Transformer Prime TF201 and are dissatisfied with the performance of the GPS module are advised to return the unit to their point of purchase for a full refund as per standard consumer rights that apply in the UK."
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The article specifically says ASUS is offering a full refund.
The article says ASUS is asking customers who are dissatisfied, to take it back to their place of purchase.
Who says they haven't reached out to the retailers and instructed to offer full refunds, outside of the store policy?
And who the hell knows what "consumer rights as they apply in the UK" means?
I wish people would stop being so quick to judge posters. The link i posted may or may not be accurate, but no need to flame. Im not here trying to stir up ****, im trying to share info i came across.
Thank you.
PS, this article proves to me, more than anything, that ASUS has no intention of offering any solution to the weak wifi ... which pisses me off because otherwise i am in love with my tablet.
and yes, for a while i was hopeful that they would make some statement about it, offering some solution or cheap fix.
I dont want a refund, or a credit, money is not the issue .. i just want this tablet to have better wifi signal, that is all
So I just checked if there were any firmware updates available and there was one! Does anyone know what it does? Obviously I'm hoping it'll fix the rebooting issue but I'm wondering if anyone else has gotten it yet.
Edit: Whoops, I posted this to the wrong thread. I'd delete this post but I'm not sure if I'm able to.
rsarno said:
How exactly is it misleading?
The article specifically says ASUS is offering a full refund.
The article says ASUS is asking customers who are dissatisfied, to take it back to their place of purchase.
.......................................................
And who the hell knows what "consumer rights as they apply in the UK" means?
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In the Uk we have a number of consumer protections.
One is the distance selling regs which give peeps who buy a new Product (excepting opened software, mucic media or things like pants (underwear for our friends over the pond) earings etc where there is a hygiene element) a minimum of 7 days to look at a product and try it out (there are expectations to keep the original packaging and to look after the goods) and decide to keep it or return it.
Another consumer protection is the Consumer Protection act which protects all purchasers of goods and this protects consumers by stating that goods should be fit for purpose, this protection should last (a very subjective) for a reasonable life of the item and if a fault is found in the first six months the consumer should have the right for that item to be treated as if the fault was present at the point of sale. (it is not always easy to force this issue but there are remedies) so for example a Television that dies after 18 months could fall under this legislation as it would be reasonable for a TV to last longer than 18 months.
Another area in which we might be different is that in The UK the contract is between the seller and the purchaser, not between the manufacturer and the end user, so that Asus increasing the length of their warranty is over and above the responsibilities of the seller.
in the UK the grey TFP is as rare as rocking horse sh*t and there are very few outlets that have been able to distribute the TFP with the silver version is as common as a dodo! Asus has in all likelihood been in contact with the company who is distributing the TFP over here and arrangements have been made for the return of faulty TFP's to be made simple.
On another level I do not mind peeps griping about the goods but I get really pee'd of with those who take over the official asus rep started threads in which Asus are looking for patterns of the faults to help them narrow down the problems to work on fixes to vent their spleen: If i was an Asus rep I would be disheartened by this and feel that (I am sure they are working their nuts off) their efforts are not being appreciated and this also has an effect on me and other users; as it makes focussing on those issues all the harder because the likes of Gary are having to wade through a lot of irrelevant posts to get to the meat of the problem, and also some of the posts have been pretty insulting and personal to the point that I have reported a couple. I think Asus are being much more responsive than Apple was over the Iphone having difficulties making calls)
(Sorry for the rant in the previous paragraph but having read the three threads earlier it just had to come out and I was going to post similar on those threads but managed to check myself. It was not pointed at yourself or any individual in particular )
Hope the info on some of our consumer legislation was useful.
As indicated many countries outside the US have customer protection programs and this drives corporate decisions for those countries to make sure customers feel like a company that is getting bad press is trying to resolve the issues. Based on what we are seeing in the last week ASUS is stepping up to the plate in many ways to resolve their problems with the Prime.
http://www.pcmag.com/article2/0,2817,2402248,00.asp
"For some of the same reasons discussed in concluding that the balance of the hardshipsfavors Asus, the Court concludes that the present injunction would not serve the public interest. First, as noted, Asus contends that a recall would hurt its component suppliers and fabricators,and submits that as of February 24, 2012, it had received over 2,000 pre-orders (end usercustomers who have ordered Asus tablet computers and given credit card information), and thatretailer fulfillment orders for the next two months total approximately 80,000 tablet computers."
Retailers must not have much confidence in the product.
Has asus given any sales numbers other than whats in this court document?
This doesn't even count what's been sold already..lol. plus we already discussing this in detail in another thread. Didn't need a complete new one for this.
Plus you a few days late on this info