After sony annunced :
Sony Mobile Communications has identified that the display on a limited number of Xperia S smartphones may show a slight yellow tint if exposed to temperatures above 40 degrees Celsius. This is limited to a small number of units and the cause of this has been corrected. Any consumer observing this slight yellow tint on the display of their Xperia S is welcome to contact their local customer service centre and Sony Mobile Communications will resolve this at no cost to the consumer.
I Bought my Xperia from ebay and cant returen it cos it had 10 days return policy and i contact sony brasil and they say they wont fix my xperia cos i didnt bought it from Brazil , that i sould fix it from the origin country its bought , that mean i have to go to HungKong to fix it ? i am really deapointed cos i payed 690$ + 300$ Taxes and now i am stock with a defective phone !!! Sony Brazil acts as if it has nothing to do with SONY brand !!!! plz need help or this will be my last sony mobile !!! really desapointed !!
Any one out there facing same problem ????
fgar82 said:
Any one out there facing same problem ????
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You only waited 7 minutes before replying to our own thread? What do you think his is, and IRC chatoom where you will immediately get 20+ replies?
As for me, here in Singapore, the only difference is the costs - local sets, with a local warranty, get the screen replaced for free. For imported sets you need to pay the servicing fee which is not much.
Remember that the purchase price in a country helps pay for the serving fees in that country.
If you want to give feedback to sony, you should do so on the sony talkback forum.
I didnt know its only changing the screen will solve it , even so Sony in Brazil wont even accept taking the xperia S , i said i pay for the fix but the answer they dont give support for imported cell, so i have to buy the screen from ebay and find some one to change it for me ( pay for changing screen ) !! thats what i am mad about 10 days i have the phone and it will coast me 2 new phones !! and its all SONY Falt !!
Rashkae said:
You only waited 7 minutes before replying to our own thread? What do you think his is, and IRC chatoom where you will immediately get 20+ replies?
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Hehehe its cos i love Sony and thats the first time something like this happen, so i am going crazy !!
fgar82 said:
Hehehe its cos i love Sony and thats the first time something like this happen, so i am going crazy !!
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Lmao
Sent from my HTC EVO 3D X515m using xda premium
This is because you imported an item from other country. Sony Brazil won't fix the phone because the warranty is not cover in Brazil. I have the same situation before. There is only 2 options to fix the phone. Either get friend from Hong kong and ask them to fix it for you or find a local phone repair store to see if they can fix it. Maybe you can wait until Brazil official release xperia s and ask them to fix it(In this case, you might have to pay the full price for fixing).
athris said:
This is because you imported an item from other country. Sony Brazil won't fix the phone because the warranty is not cover in Brazil. I have the same situation before. There is only 2 options to fix the phone. Either get friend from Hong kong and ask them to fix it for you or find a local phone repair store to see if they can fix it. Maybe you can wait until Brazil official release xperia s and ask them to fix it(In this case, you might have to pay the full price for fixing).
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If i keep it that way do u think it will damage the phone ? cos i have a friend who is willing to buy it from me, he sow the yeallow spot but he didnt care about it..
Related
hey guys im planing to buy a htc evo 3d from this store: http://www.handtec.co.uk/product.php/4800/htc-evo-3d--sim-free-unlocked-black-
and i live in India.
Guys please suggest me if i will receive this item in time and will this device work in my country too??
please suggest me!
and hopefully the site aint spam or something??? :O
please advice!
It's cheaper from Asda Direct but I have no idea if they will send to or wether it will work in India.
http://direct.asda.com/HTC-Evo-3D-Android-Mobile-Phone/008718410,default,pd.html
meangreenie said:
It's cheaper from Asda Direct but I have no idea if they will send to or wether it will work in India.
http://direct.asda.com/HTC-Evo-3D-Android-Mobile-Phone/008718410,default,pd.html
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hmm.. its even more cheaper.. sadly i guess they dont ship to india!
http://www.amazon.co.uk/HTC-Evo-Sim-Free-Smartphone/dp/B0058FQL4Q
Amazon?
meangreenie said:
It's cheaper from Asda Direct but I have no idea if they will send to or wether it will work in India.
http://direct.asda.com/HTC-Evo-3D-Android-Mobile-Phone/008718410,default,pd.html
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Click to collapse
No they don't ship outside off UK. I already checked that, because that price is indeed cheap.
Although you need pay in pounds and the bank ( credit card ) also wants its share.
get it from Expansys, i think they ship to India
http://www.expansys.com/htc-evo-3d-black-eu-adapter+uk-plug-225592/
shame you can't get someone in UK to order it from ASDA and then ship it over - do you have any english friends that could do that?
Well you have services for that. Buy services, who buy for you and ship it to you. Just search online.
But then it will be more expensive. Mauw I think you shouldn't do that let someone else buy it. If you don't live in UK then you just have bad luck, if you there on vacation then just let it be delivered to your hotel room.
haha that is no worries..
they have international delivery too.. and i will get item in just 2-5 days.. so that shoudnt be a problem.
but before i purchase i just wanted to know will they device will work in my country and whether or not the site is spam..
coz the device rate is like too low..
It will work if they use GSM in India. But the stock rom will probably have no India language, but someone if you got your country sim card in it will detect India language.
But for the stock you need to use morelocales from the market. In custom roms you find all languages I believe. But know what you do before you purchase your device on the other side off the world.
I bought mine GF an HTC Sensation in the Netherlands and it was original from the UK, but I took it in mine backpack to China and tested it before, so if something was wrong I could easy return it, but in your case if you want return it you need pay expensive shipping cost back to the UK.
As it was from UK that meant there was no option to Choose chinese, but its in there anyway, you just need use this app.
https://play.google.com/store/apps/...wxLDEsImpwLmNvLmNfbGlzLmNjbC5tb3JlbG9jYWxlIl0.
Please use the Q&A Forum for questions &
Read the Forum Rules Ref Posting
Moving to Q&A
DexterMorganNL said:
It will work if they use GSM in India. But the stock rom will probably have no India language, but someone if you got your country sim card in it will detect India language.
But for the stock you need to use morelocales from the market. In custom roms you find all languages I believe. But know what you do before you purchase your device on the other side off the world.
I bought mine GF an HTC Sensation in the Netherlands and it was original from the UK, but I took it in mine backpack to China and tested it before, so if something was wrong I could easy return it, but in your case if you want return it you need pay expensive shipping cost back to the UK.
As it was from UK that meant there was no option to Choose chinese, but its in there anyway, you just need use this app.
https://play.google.com/store/apps/...wxLDEsImpwLmNvLmNfbGlzLmNjbC5tb3JlbG9jYWxlIl0.
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hmm..thanks DexterMorganNL, language is not an issue. im fine with english only.
as you quoted. its going to be a problem if there is some issue with device, its going to cost me a lot to ship the item back to the UK and get it replace.
although they have promised me they wont charge anything extra to re-ship the replaced item.
Yep but you still need send the item back before you get an replacement. Warranty I believe is handled by HTC world wide, but better hope you never need use warranty because in worse case they will say you need ship it to UK.
Have you also though about customs? I don't know the customs in your country, but in mine country the custom always want there share, especial with an phone.
DexterMorganNL said:
Yep but you still need send the item back before you get an replacement. Warranty I believe is handled by HTC world wide, but better hope you never need use warranty because in worse case they will say you need ship it to UK.
Have you also though about customs? I don't know the customs in your country, but in mine country the custom always want there share, especial with an phone.
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:O yeah... i dont know about the custom charges though.
ive got many international shipments delivered at my location with out any shares.
but this is the first time im getting an electronic item/phone from an international location... i hope there shouldnt be any customs.
but the item comes via DHL Express. are there chances of customs charging?? :O
Depends on the custom law in your country, but in my country customs charge you starting from € 20. I don't know how that is handled in India.
I jost bought a Sony Xperia S..and GUESS WHAT??
-----
I have on my screen yellow spots :| .. and they " kill " me :|
----
and I've connected the phone to the PC thru PC COmpanion and it says that there is an update available for my phone : 6.0.A.73
and after I click update it gives me this error :
unable to install or start phone software update components
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what to do plesae answer
Get a replacement. Yellow tint is a hardware issue.
Sent from my LT26i using XDA
i don t have warranty(
nemer12 said:
i don t have warranty(
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May not matter. They seem to replace tint phones no questions asked.
i called them and they told me to go to an autorized service and pay to repair my phone :\..
Romania = afrika
Was better with my iphone :|
You sure do need to go to an authorized service center but most likely they will not charge you because it is a factory defect.
nemer12 said:
i don t have warranty(
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How come you don't have a warranty? The smartphone has been released one month ago. Anyhow, they have to fix this screen issue for free. If they don't want that just go to Costumer Rights Organisation in Romania and explained them the situation... i'm sure they will help you out, because Sony has admitted that they have this screen problem and asked all the users that have this problem to go on the nearest Sony center and get the fix for free.
This is the official response from Sony regarding this yellow spot.
''Sony Mobile Communications has identified that the display on a limited number of Xperia S smartphones may show a slight yellow tint if exposed to temperatures above 40 degrees Celsius. This is limited to a small number of units and the cause of this has been corrected. Any consumer observing this slight yellow tint on the display of their Xperia S is welcome to contact their local customer service centre and Sony Mobile Communications will resolve this at no cost to the consumer.''
Let us know about the this situation upcomings...
I have this yellow spot also, from yesterday evening and monday i will contact Sony to see where should i leave the smartphone for replacement.
---------- Post added at 01:15 PM ---------- Previous post was at 01:09 PM ----------
nemer12 said:
I jost bought a Sony Xperia S..and GUESS WHAT??
-----
I have on my screen yellow spots :| .. and they " kill " me :|
----
and I've connected the phone to the PC thru PC COmpanion and it says that there is an update available for my phone : 6.0.A.73
and after I click update it gives me this error :
unable to install or start phone software update components
---
what to do plesae answer
Click to expand...
Click to collapse
Did you manage to make the update? If not try to fully charge the smartphone, disable debug mode and activate non market aplications (unknown sources).
Install java runtime in your pc and then u can update.
Sent from my MT27i using XDA
My Sony experia S yellow spots fault
sssache said:
How come you don't have a warranty? The smartphone has been released one month ago. Anyhow, they have to fix this screen issue for free. If they don't want that just go to Costumer Rights Organisation in Romania and explained them the situation... i'm sure they will help you out, because Sony has admitted that they have this screen problem and asked all the users that have this problem to go on the nearest Sony center and get the fix for free.
This is the official response from Sony regarding this yellow spot.
''Sony Mobile Communications has identified that the display on a limited number of Xperia S smartphones may show a slight yellow tint if exposed to temperatures above 40 degrees Celsius. This is limited to a small number of units and the cause of this has been corrected. Any consumer observing this slight yellow tint on the display of their Xperia S is welcome to contact their local customer service centre and Sony Mobile Communications will resolve this at no cost to the consumer.''
Let us know about the this situation upcomings...
I have this yellow spot also, from yesterday evening and monday i will contact Sony to see where should i leave the smartphone for replacement.
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Click to collapse
Dear All,
It seems Sony don't support globally.
I'm in Vietnam. I bought an xperia S in Mar-2012, a portable goods, it may be from Hong kong.
Thanks to this topic, today I've contacted Vietnam local warranty authorized service about my sony xperia S fault of yellow spots. They said: they just support products in officially distributing system at Vietnam, the portable goods is out of their scope, be charged.
That's really sad:crying:. disappointed
Who can help me for the sorrow, please?
evergreen007 said:
Dear All,
It seems Sony don't support globally.
I'm in Vietnam. I bought an xperia S in Mar-2012, a portable goods, it may be from Hong kong (IMEI: XXXXXXXXXXXXXX).
Thanks to this topic, today I've contacted Vietnam local warranty authorized service about my sony xperia S fault of yellow spots. They said: they just support products in officially distributing system at Vietnam, the portable goods is out of their scope, be charged.
That's really sad:crying:. disappointed
Who can help me for the sorrow, please?
Click to expand...
Click to collapse
I don't know how to help you but
I will give you a tip about your post: DELETE YOUR IMEI from your post !!! NEVER post it publicly.
Again, since this "yellow tint" is a hardware defect, and Sony acknowledged it, the only solution is to replace your unit with a non-defective unit... now, if the Sony center nearest to your area doesn't want to replace it, you have to 2 options... either you buy new unit or sue them...
Sent from my LT26i using Tapatalk 2
Lol, i see now. Stupid Tapatalk
just bought one used one i have this issue to but not big and its dissapering how is the NL warrenty of sony ?
I ****ed up with a custom rom and the screen is bricked (touchpad won't work at all no matter what rom I install).
I bought the phone during a trip to China, but I live in France right now and I would like to pay for a new motherboard.
On the Samsung France website, it says they don't accept phones bought outside Europe for warranty. I don't have a warranty so, I don't really care. I just want to pay for a new motherboard and get this damn phone fixed.
Is it possible in your opinion ? Thank you very much for your insight!
masahirodono said:
I ****ed up with a custom rom and the screen is bricked (touchpad won't work at all no matter what rom I install).
I bought the phone during a trip to China, but I live in France right now and I would like to pay for a new motherboard.
On the Samsung France website, it says they don't accept phones bought outside Europe for warranty. I don't have a warranty so, I don't really care. I just want to pay for a new motherboard and get this damn phone fixed.
Is it possible in your opinion ? Thank you very much for your insight!
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Click to collapse
if it is not a chinese copied GS3, you have the chance of getting a new mother board. but if it is, just buy a genuine GS3.
sriram231092 said:
if it is not a chinese copied GS3, you have the chance of getting a new mother board. but if it is, just buy a genuine GS3.
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It definitely isn't a fake GS3, double checked that before buying!
However they should do a paid for repair no problem if not then use another repair centre .
jje
masahirodono said:
It definitely isn't a fake GS3, double checked that before buying!
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Why do u want to replace yr mobo when yr digitizer(touchscreen) is not working??? The touch screen comes together with the LCD and the frame as well its easy to change makes yr phone brand new again I changed mine. Don't try to just replace the glass although some has succeeded albeit a small percentage. Goodluck
ndmuni said:
Why do u want to replace yr mobo when yr digitizer(touchscreen) is not working??? The touch screen comes together with the LCD and the frame as well its easy to change makes yr phone brand new again I changed mine. Don't try to just replace the glass although some has succeeded albeit a small percentage. Goodluck
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Click to collapse
Yeah well, I'll give it to Samsung and get it repaired so, I don't know too much about the details. If it's the screen then perfect!
Does anyone know how to go about using the warranty if needed from the States? Ordered my Z2 and I was in the Sony Store the other day and they told me that they can't do anything about it cause the phone isn't released here yet. I just wanted to know in case my device is either DoA or has one of the issues everyone keeps talking about. Hope everything is all good though.
xAjCx said:
Does anyone know how to go about using the warranty if needed from the States? Ordered my Z2 and I was in the Sony Store the other day and they told me that they can't do anything about it cause the phone isn't released here yet. I just wanted to know in case my device is either DoA or has one of the issues everyone keeps talking about. Hope everything is all good though.
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Click to collapse
You could go with 3rd party warranty.
Sony US would most likely not warrant it anyways because the phone not from Sony US. It will need to be sent back to the country from where the phone was purchased from. For example, if the phone was from Sony Canada (since they sell the phone now), it will have to be sent back to them for warranty.
Sango2 said:
You could go with 3rd party warranty.
Sony US would most likely not warrant it anyways because the phone not from Sony US. It will need to be sent back to the country from where the phone was purchased from. For example, if the phone was from Sony Canada (since they sell the phone now), it will have to be sent back to them for warranty.
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sounds like a hassle to me.. I ordered from swappa so tbh idk where its coming from
xAjCx said:
sounds like a hassle to me.. I ordered from swappa so tbh idk where its coming from
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In a way it is, that is one of the things to keep in mind if you get a product which is sold in another country, unless the manufacturer said they will warranty it in other countries.
That is the reason why I mentioned, you could get a 3rd party warranty, so this way you can get some coverage.
I think you can find out where the product came from by looking at the product box and the menu contents inside once you receive it. For mine, when I got my Z2, I thought mind was going to be the UK. After looking at the box on one of the sides, it said "EN, ZH" and Chinese writing translation for the Black color; and the quick user guide and support information had Hong Kong contact information which let me know that this unit is from Sony HK.
Well I called today to get some help with my Z2, which I posted about, they told me they can't help because the service department doesn't have the parts yet (due to it not being available in the US yet). They said they don't know when they would get any, but it being from another country wasn't the reason they couldn't help. They suggested calling the UK or Taiwan, which will be a hassle.
Hi looked around and can't find this information anywhere.
I bought my Z2 from Taiwan does Sony UK cover it under warranty?
Flap for Sim card keeps reopening which is quiet annoying and dont want to send it all the way back just to fix a flap.
Thanks for help
Swooshie said:
Hi looked around and can't find this information anywhere.
I bought my Z2 from Taiwan does Sony UK cover it under warranty?
Flap for Sim card keeps reopening which is quiet annoying and dont want to send it all the way back just to fix a flap.
Thanks for help
Click to expand...
Click to collapse
I don't think there is a clear answer for this. I have a significant issue that apparently requires mine to be sent in for service. I tried Sony US first, and they told me that they'd have no problem servicing it...if they had the parts. They said because its not released here yet, they don't have the parts and would be unable to service it for now. So I contacted Sony UK, they emailed saying the warranty is region specific and gave me a shipping address to send it to them, but clearly it sounded like they hadn't looked up my IMEI. I was worried I'd encounter a problem, so I did a live chat to the UK and she confirmed that I'd have to send it to Taiwan. Either center would be out of my pocket for shipping. Which I'm sure is going to cost over $100.
Anyway, to sum up an answer. From the US rep perspective it seems like as long as a center has the parts and the phone released, they'd be able to service it. From the UK rep, not so much. I get the feeling if you call and cause a stink, maybe Sony UK would take it? Otherwise, I think you are going to have to send it to Taiwan like me.