A very stupid problem happened to me and caused no access to Android market (Google play) and to all my purchased applications. I will explain, maybe there is someone who has an idea how to solve this.
I bought my Moto ATRIX 4G one year ago in US and registered it to google (gmail, market, google+) using my AT&T mobile number I got with the phone. As I am only from time to time in the US, I unlocked the branding to AT&T, got root access and unblocked the bootloader. Here at home I use the ATRIX with my Portuguese sim card.
In the meantime google changed the access to market, gmail etc. by adding this additional security with a code (called two step something) sent by text message. So you need username, password and every 30 days (?) this code from google.Unluckily this code is sent to my AT&T (US) number only. That time I forgot to register a second number to get the code. My AT&T sim card has no rooming (it is a prepaid one) so I can not use it here at home to get the code.
Last week I flashed my ATRIX to cyanogen(mod) ROM. After flashing your ROM you have to install again (or restore from a back-up) your applications. Anyway for the purchased applications (and I have about 30 ones !) you need to have full access to the market to prove (load) your licence key even you restored them from a back-up.
Here I am stuck now. My access to the marked is blocked due to the missing code sent by google. I tried everything to get access:
- About 10 emails to google. They are always responded by an automatic feedback.
- There is some kind of form you can fill to prove that you are the owner of the account. Not worked.
- Tried to register my Portuguese phone number to get the code on this number. No option to register a second number now.
- I tried the Google Authenticator. The created code is not working for me.
All feedbacks from google refused to activate my account.
Of course I can wait an other two month still I am back in the US and can get the code, but this isn't really satisfying. Not to be missunderstood: My username and my password are OK and accepted. Only this code is missing.
In my opinion this is a very bad situation. I have purchased all these applications from the market and now I am blocked to use / download / re-install them by google.
Do anybody had a similar experience ? Is there any contact (telephone, email, ...) with google, where I will not get an automated feedback. Your help is greatly appreciated.
Related
Having never used Android before, I bought my first Android device last month (Xperia Play) and installed it on my HP TouchPad. Of course, I had never used the Android Market before either, so when I made a test purchase from the Android Market I was surprised to see it go through without ever asking me for payment details. I got an email receipt to my Google account saying that I could get a refund in a certain amount of time, but I still had no idea what card or account it had been charged too. Eventually, I found that $5 had been deducted from my Chase checking account, presumably from my debit card. That's strange because I have not used Google Check Out or anything Google-related since the last time my check card was replaced, so I can't imagine how they got the payment details. It's on my twin brother's family plan, so it was not charged through the cellular provider either. To make matters worse, I no longer used that account and it caused an overdraft (corrected)
Now, I checked every account and settings screen I could find in the Android Market app but I could find nothing about payments or payment methods. I logged in to market.android.com on my PC and similarly could find nothing. I checked their help and FAQ questions: Nothing. I searched here: Page after page of irrelevant results. ARGH!
I'm ready to make more app purchases (Titanium Backup Pro, PdaNet, etc) but I only have enough in that account to cover the bills that I pay from it and I can't allow Google to withdraw on that bank account again. How can I switch payment methods so that it will not automatically bill the wrong account AGAIN?
Edit: "ARGH!" again. I found a thread about billing to your AT&T account being added and there was a screenshot distinctly showing AT&T billing as a drop-down in some kind of checkout page in the Market app. Thinking I must have somehow missed it, I installed Titanium Backup and then chose to purchase the key. Once again there was NO checkout and it just went ahead and purchased without ever giving the option to provide a funding source. How on Earth did they ever get my payment details and how to I manage them?!
I immediately canceled/refunded the order.
CZroe said:
Having never used Android before, I bought my first Android device last month (Xperia Play) and installed it on my HP TouchPad. Of course, I had never used the Android Market before either, so when I made a test purchase from the Android Market I was surprised to see it go through without ever asking me for payment details. I got an email receipt to my Google account saying that I could get a refund in a certain amount of time, but I still had no idea what card or account it had been charged too. Eventually, I found that $5 had been deducted from my Chase checking account, presumably from my debit card. That's strange because I have not used Google Check Out or anything Google-related since the last time my check card was replaced, so I can't imagine how they got the payment details. It's on my twin brother's family plan, so it was not charged through the cellular provider either. To make matters worse, I no longer used that account and it caused an overdraft (corrected)
Now, I checked every account and settings screen I could find in the Android Market app but I could find nothing about payments or payment methods. I logged in to market.android.com on my PC and similarly could find nothing. I checked their help and FAQ questions: Nothing. I searched here: Page after page of irrelevant results. ARGH!
I'm ready to make more app purchases (Titanium Backup Pro, PdaNet, etc) but I only have enough in that account to cover the bills that I pay from it and I can't allow Google to withdraw on that bank account again. How can I switch payment methods so that it will not automatically bill the wrong account AGAIN?
Edit: "ARGH!" again. I found a thread about billing to your AT&T account being added and there was a screenshot distinctly showing AT&T billing as a drop-down in some kind of checkout page in the Market app. Thinking I must have somehow missed it, I installed Titanium Backup and then chose to purchase the key. Once again there was NO checkout and it just went ahead and purchased without ever giving the option to provide a funding source. How on Earth did they ever get my payment details and how to I manage them?!
I immediately canceled/refunded the order.
Click to expand...
Click to collapse
Log into your Google account on a PC and then manage you google checkout options. The card is in there.
zelendel said:
Log into your Google account on a PC and then manage you google checkout options. The card is in there.
Click to expand...
Click to collapse
Thanks, but I already looked for Google Checkout options in the logical places last month and found nothing, but I shouldn't have to even look: It is illogical that they would use the service without my permission and without informing me. Even so, I checked Google.com>More>Even More while logged in and searched in the page for "Check" with no results. I am logged in. On the Google page I only have search related configuration options.
OK, so I tried to go to checkout.google.com MANUALLY and it forwarded me to "Google Wallet," which I have never used before. I had to agree to all kinds of things just to get in there and delete the card, so it's like they were holding it hostage until I agree. One thing is for sure: I NEVER agreed to automatically be charged through the Android Market. *NOW* will I finally be prompted for payment options when I chose to buy an app? I'll find out soon.
They are getting pretty sloppy. First, I got slammed by over $30 of texting fees because their Google Voice app said it was receiving the messages in the messaging app instead of saying that it was forwarding them to my mobile number (Grrr... without even a warning about potential fees, they worded it exactly like the feature I was looking for: like iMessage and BBX or SMS GV Extensions on iPhone integrating with the native text messaging app).
The fact that there is no mention of GCO/Wallet anywhere on the Android Market options or help pages is a serious oversight.
Oh yeah I forgot that Google check was changed to Google wallet recently. I know when I buy an app it tells me what card it is charging it to before I buy it
same here. I didn't start using the Android Market until the 10 cent deals came out. It asked me if I wanted to charge it to my cell provider or enter a new credit card. Each time I make a purchase I have both of those options, though my credit card info is saved with Google Wallet or what ever it is. Then I have to manually enter my pin. I wasn't sure what this was at first, but tried my phone lock pin and that was it.
Please use the Q&A Forum for questions Thanks
Moving to Q&A
update to this...
I pushed the app "Android Lost", and "Android Lost Jumpstarter".
I was able to
1) have the phone call me with this app,
2) get the phone number,
3) request a password reset on the t-mobile account
4) pull the texted password from the phone,
5) login to the tmo account
6) acquire owners name, address, lines
7) pulled GPS location, went to her work location.
8) Gave her a chance to return my phone. After refusing, had a police office retrieve my phone.
Wonderful app. Will be donating.
Plan B fell short. Way short.
I lost a phone recently, and someone found it. Unfortunately, the one who found it was not honest, and it has not been returned.
I found the app "Plan B", which is wonderful, except i never got the emails giving me any location info. The person who now has the phone has swapped sim's, so i cant text "Locate" to it. Also, since google play wont allow you to uninstall, Im pretty much stuck now. What i really need is a app like Plan B, but one that listens to email, or reports back to a server, and can be deployed via google play without any intervention on the phone. I just need a current in use phone number emailed to me... or a location...
Anyone have any ideas?
Thanks!
Click to expand...
Click to collapse
If you had Google maps installed, and you joined Latitude on the device. You can check it's location through Google Maps on your PC at home.
TEAM MiK
MikROMs Since 3/13/11
doink.
Last week I noticed a device under my Google Play account (My Devices) that is not mine, a phone on a Romanian cell phone company network. I also noticed that someone from Russia had accessed my Gmail account. I changed my Gmail password (the old one was alpha-numerica,random, with symbols) and turned on two step authentication.
The Gmail account seems to be ok. The contacts all there and no messages removed or messages sent by people other than me.
The only sign of the intrusion is about a dozen "free" apps ordered by that device. It included sketchy gambling apps, a child's game that from comments I read has adult advertisements, and ringtones. After I changed the password there are new "free" media on the account - books and various video. These appear to be from a different user - all in English as opposed to Russian and nothing sketchy.
My guess on how this started - I downloaded an app with about 100 reviews. The next day the "free" apps started to appear, and the unauthorized device also was added the next day.
My SGS 3 isn't rooted. For Jellybean it seems that I have to wait for a stable root, should be another few days.
I contacted the Play Store support and they were of no help. They referred me to Gmail support but Gmail doesn't offer phone support. I think only support on a Google Group forum.
Any idea how this could have happened and how to get this device off of my account? My PC's are secure and my primary PC is Linux.
starfcker69 said:
Last week I noticed a device under my Google Play account (My Devices) that is not mine, a phone on a Romanian cell phone company network. I also noticed that someone from Russia had accessed my Gmail account. I changed my Gmail password (the old one was alpha-numerica,random, with symbols) and turned on two step authentication.
The Gmail account seems to be ok. The contacts all there and no messages removed or messages sent by people other than me.
The only sign of the intrusion is about a dozen "free" apps ordered by that device. It included sketchy gambling apps, a child's game that from comments I read has adult advertisements, and ringtones. After I changed the password there are new "free" media on the account - books and various video. These appear to be from a different user - all in English as opposed to Russian and nothing sketchy.
My guess on how this started - I downloaded an app with about 100 reviews. The next day the "free" apps started to appear, and the unauthorized device also was added the next day.
My SGS 3 isn't rooted. For Jellybean it seems that I have to wait for a stable root, should be another few days.
I contacted the Play Store support and they were of no help. They referred me to Gmail support but Gmail doesn't offer phone support. I think only support on a Google Group forum.
Any idea how this could have happened and how to get this device off of my account? My PC's are secure and my primary PC is Linux.
Click to expand...
Click to collapse
I have the IMEI # of the phone added to my account, also the model number (registered in Russian Federation). Could the IMEI be useful? I can PM if interested.
Imeis are quite useful to many people...Just don't pursue this on xda.
Sent from my Galaxy Nexus using xda premium
My account too was almost hacked.
I signed into youtube and a notice was shown that someone from ip in china tried to log into my google account and it denied them and i changed my password. No weird apps nothing.
The thing is probably the app you downloaded.
Just because it has 100 downloads doesn't mean its malware but you need to check permissions always.
Even big games like "Paper Toss" has been know to sell peoples info to companies.
When you read permissions. There should be a list of all the options the app requests.
Be Smart. If you download a calculator, It shouldn't have access to your personal identy, messages and the big key is internet access.
If you download a calender it may need access to contacts but it it also needs internet access, its probably is storing your contacts and sending them out to a site that then sells to a company and lastly, your grandparents receive phone calls asking if they want to buy a service and use your name as who referred them.
Also. rooting is a good option. With an app on here called pdroid or droidwall you can download those apps but it will alert yyou when the app wants to use a permission (like internet) and gives you the option to allow or deny.
good luck
I have one update. I think that after I changed my password and went to two step verification, the purchases of "free" apps and media stopped. It's been four days and nothing new added. So far so good. Thanks for the replies. BTW, Google of no help.
I'd still like to know how the Gmail account was compromised - I may never know.
similar thing just happened to me (Galaxy Note) appeared on my account from no where. When I contacted google if they can help or if they are interested in tracking him down, all they said was we cant help you. And change the pw. Obviously I know that I need to change the pw. I know Apple would have tracked it down somehow if it was an iphone. My pw has 22 characters number letter symbols yet it was hacked.
Since google is not helping me I installed Android Lost app on this NOTE and waiting to get a location update via email. I know it wont do anything much and I cant do anything against him or her since no paid apps were downloaded. Still I would like to do something to crooks like this. He only had 6 apps installed (facebook,viber candy rush) and terminal emulator (which worried me).
I really hope that Android close their unlimited backdoors in the OS.
So, a few months ago, I tucked my Amaze 4G phone away b/c I got a new phone with a different carrier. I reset it too and so all my accounts were removed. I doubt I threw out my SIM card, but, it's not in my phone, I probably put it away somewhere.
I then read about how I can use my old phone as a GPS. I first had to root my phone.
So, I found this forum and I got to step 3 based on this thread:
http://forum.xda-developers.com/showthread.php?t=1426377
I did get a successful message (I can't remember the message now, but, it seemed successful), but, what exactly does it do? Should I have an extra recovery file on my computer or phone? I don't see any new file created on my computer. So, I just want to make sure it worked properly before moving on.
At the same time, I tried logging into Google Play using the app, it doesn't work. It says username and password mismatch. I tried it using my browser and I can log in. Does it have to do with not having a sim card. Do I have to have a carrier to log into Google Play app. I tried adding the account in the the settings and it still says I can't log in. Any ideas. I tried countless times, it can't be a username / password mismatch. I tried it several times on the browser without a hitch. Why is that?
I'd like to install a gps app on my phone, but, I can't log into the Google Play app.
play
mordsith said:
I can't log into the Google Play app.
Click to expand...
Click to collapse
So you're connecting over wifi? The sign-in may not work from a phone until you've told the setup app to try again, then press settings before inputting username/password, and selecting browser log-in.
The browser will open on your phone, and you can sign-in that way. You most likely had 2-step authentication enabled, and the sign-in setup doesn't account for that, thus the browser. The second part of the verification will be whatever you've set up with google for the second step--be assured though that if it's a code texted to your phone, you can't receive it on an old gsm phone without a sim card--you'll have to receive it on the new phone, then input it into the field in the old phone.
Can't log into Google Play
pbergonzi said:
So you're connecting over wifi? The sign-in may not work from a phone until you've told the setup app to try again, then press settings before inputting username/password, and selecting browser log-in.
The browser will open on your phone, and you can sign-in that way. You most likely had 2-step authentication enabled, and the sign-in setup doesn't account for that, thus the browser. The second part of the verification will be whatever you've set up with google for the second step--be assured though that if it's a code texted to your phone, you can't receive it on an old gsm phone without a sim card--you'll have to receive it on the new phone, then input it into the field in the old phone.
Click to expand...
Click to collapse
I see, that worked. Thanks.
I guess I'll put my other question in a separate thread.
Hello,good day everyone
This is bloodygood(oh I really don't want to say my name) from Nigeria
Please I am having problems with my phone or should I say WeChat,I probably don't know
I have downloaded and installed WeChat from playstore five times now and also register five times,but anytime I register and scan the WeChat (which is really hard this days) it always blocked my account(I always register new account because it's really hard to unblock it) but my other friends have theirs still working up to 5 months
And they always Suggest it's my phone that's making WeChat to block my account
So guys I really want to know where the problem originate from. my phone is a Tecno camon 11,4gb and 64gb RAM, thank you.
@Bloodygood
There’re three types of WeChat account blocked, One is temporary block and can get unblocked by yourself. The other one just can’t get unblocked by yourself, you need to ask WeChat to help you unblock it. Or you need to wait for one or two weeks to unblock it or it will be unblock automatically. As for the last one is permanently block, there’s no way to unblock it, as you’ve violated the terms of WeChat so much.
Thank you for your reply @jwoegerbauer
But this is the first time I am hearing that temporarily blocked WeChat can automatically get unblocked by itself.
But why do all my 5 separate WeChat account keep getting blocked ?
Is it from my phone
Because it is perfectly working on others but when it comes to mine it is always writing security threat like this account is suspicious.
Have you tried logging in from different IP or using VPN?
Greg Connery said:
Have you tried logging in from different IP or using VPN?
Click to expand...
Click to collapse
Yes I have done that,it still the same
Bloodygood said:
Thank you for your reply @jwoegerbauer
But this is the first time I am hearing that temporarily blocked WeChat can automatically get unblocked by itself.
But why do all my 5 separate WeChat account keep getting blocked ?
Is it from my phone
Because it is perfectly working on others but when it comes to mine it is always writing security threat like this account is suspicious.
Click to expand...
Click to collapse
The reasons for WeChat account block
1. WeChat you downloaded on your phone is from an unofficial channel.
2. Phone is rooted what put your WeChat account security endanger.
3. Your WeChar account is reported to send or share some content including lewd content, violent materials, scams, inappropriate rumors, annoying ads, etc.
4. The phone number you used to log in or register WeChat is provided by virtual network operators.
5. You are using a phone number for WeChat account that is operating abnormally.
6. You've been reported by other users for multiple times.
7. You are using WeChat account for violating its terms.
jwoegerbauer said:
The reasons for WeChat account block
1. WeChat you downloaded on your phone is from an unofficial channel.
2. Phone is rooted what put your WeChat account security endanger.
3. Your WeChar account is reported to send or share some content including lewd content, violent materials, scams, inappropriate rumors, annoying ads, etc.
4. The phone number you used to log in or register WeChat is provided by virtual network operators.
5. You are using a phone number for WeChat account that is operating abnormally.
6. You've been reported by other users for multiple times.
7. You are using WeChat account for violating its terms.
Click to expand...
Click to collapse
I downloaded it from playstore
My phone is not rooted
I actually don't have less than 4 people on my WeChat
Which I have never send inappropriate things
The number is alright I have used it on other sites,they are all working perfectly
Even I was reported,I never did receive a warning
So I'm afraid of registering a new one in my phone to avoid being blocked
Maybe WeChat have got my Mac address,my IP address and my serial number,so that anytime I do register on that device I will surely get blocked
@Bloodygood
Wondering why you don't simply contact WeChat Help Center to get your problem solved?
Bloodygood said:
Hello,good day everyone
This is bloodygood(oh I really don't want to say my name) from Nigeria
Please I am having problems with my phone or should I say WeChat,I probably don't know
I have downloaded and installed WeChat from playstore five times now and also register five times,but anytime I register and scan the WeChat (which is really hard this days) it always blocked my account(I always register new account because it's really hard to unblock it) but my other friends have theirs still working up to 5 months
And they always Suggest it's my phone that's making WeChat to block my account
So guys I really want to know where the problem originate from. my phone is a Tecno camon 11,4gb and 64gb RAM, thank you.
Click to expand...
Click to collapse
Do you probably know what may be causing your account to be locked so frequently?
James_Watson said:
Do you probably know what may be causing your account to be locked so frequently?
Click to expand...
Click to collapse
I suggest it's from my phone
Don't know if WeChat has mark my phone
So that anytime I try to register it get blocked without tangible reason
jwoegerbauer said:
@Bloodygood
Wondering why you don't simply contact WeChat Help Center to get your problem solved?
Click to expand...
Click to collapse
They have the best slow response ever