Absolutely no connection between my phone and any computer - HTC Rezound

So after breaking my original cable, I had it replaced by a regular universal cable that every other phone uses (the mini-usb or whatever) and, I can not get it to connect the two no matter what I do or what computer I use. I'm out of ideas and I don't know where I can get another stock cable. Any help?

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It sounds like you just got a charging cable and not a data cable. You can't tell by looking but there is a difference. Plug in the cable and check the battery info. a data cable will show USB charging. You don't need an original cable, just make sure it is the data type.
Sent from my ADR6425LVW using Tapatalk

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ο χάκερ said:
So after breaking my original cable, I had it replaced by a regular universal cable that every other phone uses (the mini-usb or whatever) and, I can not get it to connect the two no matter what I do or what computer I use. I'm out of ideas and I don't know where I can get another stock cable. Any help?
Click to expand...
Click to collapse
maybe uninstalling & re-installing the drivers might help

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qudwis said:
maybe uninstalling & re-installing the drivers might help
Click to expand...
Click to collapse
I didn't know you could uninstall the drivers, and would love it if you could elaborate a little for me

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b5fan said:
It sounds like you just got a charging cable and not a data cable. You can't tell by looking but there is a difference. Plug in the cable and check the battery info. a data cable will show USB charging. You don't need an original cable, just make sure it is the data type.
Sent from my ADR6425LVW using Tapatalk
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Click to collapse
It did show up as USB, but has never worked since I got my cables switched

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ο χάκερ said:
I didn't know you could uninstall the drivers, and would love it if you could elaborate a little for me
Click to expand...
Click to collapse
go to control panel then programs and features
find htc bmp usb driver, htc driver installer, and htc sync
uninstall those three.
go here and download htc sync 3.0 and install.
http://www.htc.com/us/support/rezound-verizon/downloads/

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As b5fan stated, the problem is the cable. Your new micro USB cable is a charging cable only. If you buy a data USB cable it will work. Doesn't have to be original.
Best Buy or Verizon are your best options.

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qudwis said:
go to control panel then programs and features
find htc bmp usb driver, htc driver installer, and htc sync
uninstall those three.
go here and download htc sync 3.0 and install.
http://www.htc.com/us/support/rezound-verizon/downloads/
Click to expand...
Click to collapse
I will try that, thanks for the tip.

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Dalamar1320 said:
As b5fan stated, the problem is the cable. Your new micro USB cable is a charging cable only. If you buy a data USB cable it will work. Doesn't have to be original.
Best Buy or Verizon are your best options.
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Click to collapse
Only trouble is that I did exactly that. Went over to Verizon and bought a brand new cable. THAT'S when my phone was no longer visible to my computer, when I tried connection the new cable.

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re-installation of the drivers did me no goo. MY phone just reboot itself to the recovery. wtf

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so your saying when u plug in your phone and hit usb mass storage in the notification menu it doesn't come up?
well go to the recovery and see if usb mass storage in amonra works

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yojoe600 said:
so your saying when u plug in your phone and hit usb mass storage in the notification menu it doesn't come up?
well go to the recovery and see if usb mass storage in amonra works
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Click to collapse
If that doesn't work and your phone & computer are on the same wireless network search for software data cable in the play store. Download filezilla onto your computer and follow the directions in software data cable

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Might be far fetched and blatently obvious, but had this happen to me...have you tried shutting down the computer, pull the power cable, press and hold the power button for 10-15 seconds to clear any juice in the power supply, plug power cable back in and start it back up.
Don't ask me how that works, or how I came across those steps, but worked for me so far everytime.
Sent from my ADR6425LVW using Tapatalk 2 Beta-6

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yojoe600 said:
so your saying when u plug in your phone and hit usb mass storage in the notification menu it doesn't come up?
well go to the recovery and see if usb mass storage in amonra works
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Click to collapse
I'm saying that neither my phone nor computer has any clue that anything is connected to it. No notifications from either side.

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ο; χάκε;ρ;24572680 said:
I had it replaced by a regular universal cable that every other phone uses
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That's the problem right there. As two previous posters have stated, you cannot data connect between a computer and your Rezound with a generic Micro USB cable that other devices use. The Rezound (as well as other HTC phones, I think) has a proprietary data/charge cord. Did you notice the shape of the connecting hole on the left side of your phone? It's not a true Micro USB hole, is it? It's a special HTC hole. Granted, you can plug a generic micro USB cord in (in the upside down position) to charge your phone... I do this every morning. However, you need the special HTC cord to get it to connect data to your computer.
My beef is this: why did a Verizon Wireless employee sell you the wrong cord? Take it back and demand an exchange for a proper HTC cord. Have them look at the phone's manual if they need proof. And if the employee gives you any lip about "well, we don't carry that cord in store", then smack him (don't do it if it's a girl) and remind him of the wonders of US postal services and that he can order the dang part from the Verizon website and have it shipped.
Sent from my ADR6425LVW using Tapatalk 2

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Deron Baker said:
That's the problem right there. As two previous posters have stated, you cannot data connect between a computer and your Rezound with a generic Micro USB cable that other devices use. The Rezound (as well as other HTC phones, I think) has a proprietary data/charge cord. Did you notice the shape of the connecting hole on the left side of your phone? It's not a true Micro USB hole, is it? It's a special HTC hole. Granted, you can plug a generic micro USB cord in (in the upside down position) to charge your phone... I do this every morning. However, you need the special HTC cord to get it to connect data to your computer.
My beef is this: why did a Verizon Wireless employee sell you the wrong cord? Take it back and demand an exchange for a proper HTC cord. Have them look at the phone's manual if they need proof. And if the employee gives you any lip about "well, we don't carry that cord in store", then smack him (don't do it if it's a girl) and remind him of the wonders of US postal services and that he can order the dang part from the Verizon website and have it shipped.
Sent from my ADR6425LVW using Tapatalk 2
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Click to collapse
This is incorrect. The port is shaped differently for the MHL adapter. Any MicroUSB cable should carry charge/data unless it specifically says charge only.
I've been using this cable for both charge/data since my Droid 2 since I like to have a really long cable.
http://www.amazon.com/Belkin-6-Feet...I62Q/ref=sr_1_1?ie=UTF8&qid=1334241291&sr=8-1
And this is why the port is shaped the way it is.
http://www.amazon.com/Micro-USB-HDM...5?s=electronics&ie=UTF8&qid=1334241347&sr=1-5

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I stand corrected. Thanks. Didn't realize this.
Sent from Tapatalk 2 on a Samsung Galaxy Tab 7 plus

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No problem. Based on the OPs info and saying that he broke the original cable (not sure what/how) and it doesn't work in multiple computers. I would assume the worst and say that he may have broken the port on the phone. I've done this before. Left the phone charging overnight, knocked the phone off the table while I was sleeping, and picked it up in the morning.
The phone still charged (although you had to hold the cable at the right angle), but data was a no go. The OPs hit must've been a serious though because the USB port on the Rezound is pretty stout.

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isdnmatt said:
No problem. Based on the OPs info and saying that he broke the original cable (not sure what/how) and it doesn't work in multiple computers. I would assume the worst and say that he may have broken the port on the phone. I've done this before. Left the phone charging overnight, knocked the phone off the table while I was sleeping, and picked it up in the morning.
The phone still charged (although you had to hold the cable at the right angle), but data was a no go. The OPs hit must've been a serious though because the USB port on the Rezound is pretty stout.
Click to expand...
Click to collapse
Solid logic, but I actually broke the cable twice. The first time I pulled the metal piece out of the cord (which was just pushed back in, everything worked) but when it actually broke and was non-fixable the cable was simply pulled out of the phone and the cable came in two. Turns out a snug fit isn't so great after all. I don't know, mixed thoughts going through my head. And actually, I've been getting the computer hookup notification when I plug it into a socket. (Wallcharger, phone restarts quickly then the notification pops up and doesnt go away until it's unplugged and the notification is clicked on again)

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Deron Baker said:
That's the problem right there. As two previous posters have stated, you cannot data connect between a computer and your Rezound with a generic Micro USB cable that other devices use. The Rezound (as well as other HTC phones, I think) has a proprietary data/charge cord. Did you notice the shape of the connecting hole on the left side of your phone? It's not a true Micro USB hole, is it? It's a special HTC hole. Granted, you can plug a generic micro USB cord in (in the upside down position) to charge your phone... I do this every morning. However, you need the special HTC cord to get it to connect data to your computer.
My beef is this: why did a Verizon Wireless employee sell you the wrong cord? Take it back and demand an exchange for a proper HTC cord. Have them look at the phone's manual if they need proof. And if the employee gives you any lip about "well, we don't carry that cord in store", then smack him (don't do it if it's a girl) and remind him of the wonders of US postal services and that he can order the dang part from the Verizon website and have it shipped.
Sent from my ADR6425LVW using Tapatalk 2
Click to expand...
Click to collapse
Funny thing is, I did this and they told me they only carried the one I have now. Dissapointed I left thinking "what the hell, how can you only carry this cable when there is a much different one coming with the phone, that you, Verizon, sold me?" but of course, I avoided an epidemic and am doing everything I can and using alternate methods for file transfer. Only thing is I can't run RUU's because I can't relock my bootloader.