I just got off the phone with vzw about my RAZR dropping data randomly. If your having this problem just download the restore connectivity app. And the tech support guy said that ics is supposed to be released in a couple of weeks but I have my salt ready.
Sent from my DROID RAZR using XDA
Good news yeah I have my doubts too. Ill try that app out maybe it'll help
Sent from my DROID RAZR using xda premium
Just downloaded and restarted my phone hoping this works. I am so frustrated with losing all data connection when I need it the most while my wife's maxx never drops 4g.
Sent from my DROID RAZR using XDA
didnt want to start a new thread, but my phone after the latest update keeps dropping data and im fed up with it. this is the third razr ive had. one for hardware, one for a couple areas of dead pixels or groups of pixels, now my phone wont stay connected to data, just randomly dropping data and then picking it back up. ive had to call customer support three times for it, this time i had to boot it into safe mode, and now get to play the waiting game. ive heard people on here rave about the motorola antennas, but ive yet to be impressed. As far as i can tell thisphone is a complete peace of crap. And verizon support hasnt done anything to fix it. I used to rave about verizons technical support, now it feels like they dont care. After my contract is up bye bye verizon. Bye bye motorola. I would cancel right now and just use my vita with skype as a phone, but i got apps i would miss. Ive had palm pres that have had way better hardware design and build quality then this piece of ****.
I've had four LTE phones now and the data issues existed on all of them but have gotten less noticeable with each passing month (the Droid Charge was a nightmare until the day I got rid of it, though). People treating it as a phone issue cost warranty support money and wastes time- what you need is a network technician, not a refurbished phone.
MillionManMosh said:
I've had four LTE phones now and the data issues existed on all of them but have gotten less noticeable with each passing month (the Droid Charge was a nightmare until the day I got rid of it, though). People treating it as a phone issue cost warranty support money and wastes time- what you need is a network technician, not a refurbished phone.
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Click to collapse
At this point i need a new phone. Ive installed the useless restore connectivity app, tried removing and reinstalling my sim card, and now im running it in safe mode, all verizon ideas from customer support, and except for safe mode cuz ive not had the time, have failed. Im running bone stock non root and cant get anywhere with technicians. As ive said, my phone drops data and then a minute later picks it back up. The latest customer support person thought itmight be a roamong issue, evn though it happens when im not moving, as far as i can tell.
First, what's your signal strength? Anything under ~-95dBm isn't enough to maintain a reliable LTE connection. It'll connect but it will occasionally lose it. This tends to waste battery, as well. When they started rolling out LTE I was on the fringe of the coverage area, but they've updated a few of their towers since then. I will still lose data when driving through certain parts of town, but it reconnects quickly.
As far as the roaming issues go, that's a simple one to rule out. Call back and ask what your PRL should be. If it doesn't match the one in your About screen in Settings, turn the phone off, pull the SIM, power on, and shut down and put it back in- it should update. Doesn't make much of a difference in most circumstances, and the phone is supposed to update it automatically on every boot, but it's worth a try.
If you really just want a replacement phone without any more tech support BS, tell them the phone is overheating and rebooting. They'll tell you to take it into the store, where they will check for water damage and then order you a new phone without any further questions. You could also request to be transferred to Tier 2-- they're the ones that know what they're talking about (generally).
Also, if you have the same issue with 3 different phones, it's policy to offer you a switch to a different model (or an early upgrade, depending on what your contract dates look like) under most circumstances. I will tell you that whatever issues you've been having, if you want a 4G phone, there is no better current combination than Motorola and Verizon. I've seen the alternatives and they're not pretty.
its at 85 in my living room with three bars of data. If it was low coverage it should; especially after the last update; be almost no bars at all and just dropdown to 3g service instead of dropping all data.
keeb119 said:
its at 85 in my living room with three bars of data. If it was low coverage it should; especially after the last update; be almost no bars at all and just dropdown to 3g service instead of dropping all data.
Click to expand...
Click to collapse
I have seldom found that to be true, strangely. Mine will try re-authenticating on 4G two or three times before deciding 3G is better- then it will still toggle back and forth, and every time it switches from 4G to 3G it loses connection for a few seconds. It's an issue with the network architecture more than anything else- eHRPD is a stopgap solution and hopefully will be phased out soon, as LTE becomes universal and LTE-Advanced enters the picture.
oh ok.
You guys are all lucky, I don't even have 4g where I live.
Sent from my DROID RAZR using xda premium
torikorocks said:
You guys are all lucky, I don't even have 4g where I live.
Sent from my DROID RAZR using xda premium
Click to expand...
Click to collapse
I can honestly say if they hadn't enticed me with faster datas I would still be using a Droid Incredible. The RAZR is fine-- the 3 other phones I had to go through to get one that worked (and realize it was probably the network all along) weren't worth the pain, though.
MillionManMosh said:
I can honestly say if they hadn't enticed me with faster datas I would still be using a Droid Incredible. The RAZR is fine-- the 3 other phones I had to go through to get one that worked (and realize it was probably the network all along) weren't worth the pain, though.
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Click to collapse
I'm on my 4th razr. The other 3 had dead pixels. But I love my razr.
Sent from my DROID RAZR using xda premium
MillionManMosh said:
I can honestly say if they hadn't enticed me with faster datas I would still be using a Droid Incredible. The RAZR is fine-- the 3 other phones I had to go through to get one that worked (and realize it was probably the network all along) weren't worth the pain, though.
Click to expand...
Click to collapse
same here. If i could activate a pallm pre 3 on verizon id be using that right now. But asit stands, the data speeds are nice, but arent worth it compared to constantly loosing data or all the network troubles verizons had activating there network. Though those are probably from there blazingly fast rollout rather then hardware on there end.
torikorocks said:
I'm on my 4th razr. The other 3 had dead pixels. But I love my razr.
Sent from my DROID RAZR using xda premium
Click to expand...
Click to collapse
my second had two dead pixels this one has one but during normal opperation isnt noticable. though im ready to try and trade this for a galaxy nexus or cancel my contrqct and buy one straight from google. the main reason i bought this phone over the gnex was the sd card and thinking that it would be upgraded to ics rather quickly. fhe screen resolution and size are non issues for me. at this point there really isnt a lot to distinguish the screens unless you are a real power user, most wouldnt know that the razr has a lower pixel count and density.
Related
Just got my Razr yesterday. YAAAY!!
I'm coming from a Droid Charge and am excited about the big step forward with the Razr. One problem I'm having, thought, is that i'm losing my data connection quite often. I was under the impression that this phone would be better at holding a signal than my Charge was, but so far its quite a bit worse.
I'm noticing that when the connection is good, the 4G icon turns blue. Then I will see it turn white, then disappear altogether. Usually a reboot fixes it for a while. Anybody else seeing this behavior?
Thanks,
Blue
Dropping data as well
bluevolume said:
Just got my Razr yesterday. YAAAY!!
I'm coming from a Droid Charge and am excited about the big step forward with the Razr. One problem I'm having, thought, is that i'm losing my data connection quite often. I was under the impression that this phone would be better at holding a signal than my Charge was, but so far its quite a bit worse.
I'm noticing that when the connection is good, the 4G icon turns blue. Then I will see it turn white, then disappear altogether. Usually a reboot fixes it for a while. Anybody else seeing this behavior?
Thanks,
Blue
Click to expand...
Click to collapse
No 4g in my area so I cannot verify that part but in the 28 hours I have owned my Razr it has dropped data 5 times. Toggling airplane mode seems to correct this issue but, coming from a DX that only dropped data a handful of time in a year and a half, this is a little disheartening.
That happened to me a lot a month ago... would drop data like no tomorrow ... Arctic rom fixed most of the problems...
I still have random drops where I should get data (s2 catches it fine)...
But I'm assuming until they release an updated radio... wont see any fixes
I haven't had dropped data since I've had my phone its been almost a month. I'm only on 3g.
Sent from my DROID RAZR using XDA App
I get the same problem. Especially when I tether (Legally). Its to the point Im trying to get rid of the Razr. Solid built phone but from the locked bootloader to the data issues I think it might be time for me to move on.
I have yet to have this problem in my area (only 3g) but in the city about an hour away I did drop data while using 4G. While at home I also keep it in 3g only.
Sent from my DROID RAZR using XDA App
I have had very similar issues. I am in a decent 4g area and have had my razor for a week now and am thinking about returning it. Its happened on both 3g and 4g. I had a rezound prior to this and never had issues like this with data dropping. I returned the rezound due to overheating and random boot looping. Not sure what to get. May look into Droid 4 but wondering about Moto. Now.
Sent from my DROID RAZR using xda premium
As a person working in the telecom industry with LTE, the data drops that you mentioned happens only if the device is idle for a certain period (10 seconds) and there are more users in that cell than what it can handle..
One Cell right now can handle max 200 Connected users..if your operator is using older versions then it can be 20 even.....
The typical timeout value is set as 10 seconds..that is if the mobile unit does not do any activity , then the connection will be dropped off....
You need to remember that 4G or LTE is not like 3G which enables you to stay connected always..it is only meant for data applications and it is strictly on-demand....at least now, till Voice Over Generic LTE Access (VOLGA) is rolled out.....
Some device manufacturers mimic the presence of 4G, but displaying the LTE/4G symbol, even if it is not connected to the network. It shows the presence of the radio only......
---------- Post added at 12:30 PM ---------- Previous post was at 12:27 PM ----------
Actually while analyzing one major issue during a football match in US, we found out that there is too many connected users and very less amount of data....
This is not a very good implementation by Mobile Phone companies and they need to change the algo... Moto I hope has done a better job...
I got brave and jumped into the future...
4G is rocking and rolling now, and no data-drop outs all day. OTA should be coming soon.
Same for me yesterday. I am likeing At&T/s2 better and better with just about every thing. I am past my 14days, but as soon as someing comes out with unlimited LTE and Is better or as good as my s2 I will get rid of this nightmare of a phone and maybe even the big red.
P.S I know the big red has a lot of fan's like apple does, but it is what it is.
Try updating to 2.3.6, here, this has helped a lot with the updated software and radio it included. I have also experienced very good battery life.
This is a leaked update but does offer needed improvements. However, unlike the Bionic the razr able to fastboot back to factory stock and then accept OTA upgrades. So when something official, or ICS comes out no need to worry with the bootloader being locked.
Just started dropping data I think I might try the leaked update.
Sent from my DROID RAZR using XDA App
Hey all,
Im a sprint evo 4g owner, and am considering the razr maxx from verizon. Where I live here in maine, verizon has the best signal, and network reliability of all service providers.. or so I hear anyway...
On sprint, I roam prolly half the time, and anyone that has had sprint knows roaming speeds blow goat nads When I'm roaming and have full signal, I max out at 128kbps... Verizon guys I know out here get 1mbps +/- with 1-2 bars, add in the multiple dropped calls for seemingly no reason, and... I'm about done..
The evo has been a great phone, had it almost 2 years now, I rooted a lil over a year ago, and have pretty much got the full use out of it, considering its limitations from the network its on..
Guess what I wanna know from you guys is...
How is the network? Drop calls often for no reason? Data speeds pretty consistent?
How is verizons customer service? I've heard pretty horrible things about it, but never had any use myslef... I've found Sprint customer service to be great...
How is this phone in general? It has a huge battery so thats another plus... Even with my rooted evo running custom kernels/roms etc, the battery life leaves much desire... I see on verizons page that the maxx has up to 21.5 hrs talk time.. Thats about 3x what the evo was advertised for... Does it improve even more with custom roms/kernels?
Wifi hotspot and tethering.. I assume once I root, this will be easy enough, just like the evo?
Hdmi... does it work? Sprint shipped the evo with a useless hdmi out port... lol
Google voice... I will not be paying for text messaging, as I use gv for most texting now, does it play nice with the maxx? Also, how about sip calling? I have no signal at all at my house, so I use the wifi for gv, and sipgate, and just forward my calls to the gv #
I guess thats about it guys... I'm sure I'll think of more later, but I pretty much have my mind made up, unless some one points out that some of the thing I asked about simply wont work,,,
Thanks in advance
I actually just moved to a razr from Sprint last month. The speed difference is night and day. Customer service/support so far has been good. No complaints.
The network? 4g rocks. voice calls, never seem to drop. I have coverage in many places where I didn't before. Sound quality is about the same as sprint.
I have the razr, not maxx, so I can't speak to the size on it. I love the razr so far. HDMI out does work on the razr, so I'm assuming it does on the maxx as well. And yes, easy to root and do what you want to it
Motorola phones have the best signal strength of any phones, in addition to Verizon's network which is quite good.
Sent from my ADR6425LVW
Thanks for the replies!
4g wont matter much for me, as there is no lte in maine yet... Sprint does have wimax in select few spots here, and last year when I first tries it out, I was getting speed test result of 13mbps down, and 8mbps up, In those same places I now get get results of 1mbps op/down (I assume there is more use now), pretty weak considering thats what a good 3g speed should be... and dont even get me started on 3g speeds, or consistency... I notice huge changes while im sitting in the same place...
I never had good luck with motorola phones in the past (tho its been about 7-8 years since I've owned 1) But I hear they have come a long way, and they do hold signal better, or at least show your actual signal better...
I guess... really, I already know the network is gonna be better... cant b any worse, thats for sure... I just wanna make sure I'll be able to use the phone for the things I really need it for... ie:
Google voice - Heard mixed reviews of it with this device, some say it works fine for texting, some say not at all... are the "not at all" ppl just stupid? lol
Same with sip calling - does verizon prohibit it on their network, or block me from downloading the needed apps from the market? I know there are ways around that, but I like the idea of simplicity, which is why we own smart phones in the st place
Rooting; from what ive read, is not terribly difficult, although maybe a bit more involved than rooting my evo, so not too worried about that...
WiFi hotspot - I have no intentions of paying the $30/mo verizon wants for this service, as I hardly use it, but I need it to work when I do use it, and hell... If I'm paying for 10gb/mo of data, I'll use it however the hell I want ... This just as simple as the evo? (usually this feature is cooked into rooted roms on the evo)
Also the battery life - The only reason I'm even considering this device is the 21.5 hrs talk time, and huge 3300mah battery... So is it that great?
I guess those are the major things, the rest is prolly gonna be mostly based on opinion.
I am using the groove IP app. It is in the market. Yah Google brought it back. It let's you use voip with your Google voice. Call quality isn't too bad.
Yes the battery life is amazing. I can get 8 hours with crazy insane use and 4g on or be a tad more conservative by sticking to 3g and get 10-12 hours heavy usage. With texting over 3g with an app and browsing with juice defender I made it to 30% in 17 hours.
Sent from my DROID RAZR using Tapatalk 2
trekie4ever said:
I am using the groove IP app. It is in the market. Yah Google brought it back. It let's you use voip with your Google voice. Call quality isn't too bad.
Yes the battery life is amazing. I can get 8 hours with crazy insane use and 4g on or be a tad more conservative by sticking to 3g and get 10-12 hours heavy usage. With texting over 3g with an app and browsing with juice defender I made it to 30% in 17 hours.
Sent from my DROID RAZR using Tapatalk 2
Click to expand...
Click to collapse
Wow!! that is unreal!! Even with my evo rooted, and me limiting and monitoring apps, etc... I'm lucky to get 4-5 hrs of heavy usage!!
As for the voip... I am using voice+ from play store now... Used to use gv callfree, but that was removed a while ago... call quality isnt too bad, but there is at least a 1sec delay... this could just be not enough cpu or ram causing that tho...
IMHO... wait to switch. This phone has been top of the tier list so long, it's run is bound to end soon. I advise waiting for something better, it should only be a month tops. even if if the GSIII isn't your cup of tea.
A quick look at coverage charts shows just how INSANELY more coverage you could get with verizon over sprint.
Like you, in my area Verizon has the best coverage and even amongst the verizon phones I've had (including a V3m Razr, EnVtouch and my current Razr Maxx) the Maxx is HANDS DOWN the best at reception night and day over the touch (which was one of the better reception wise), my envtouch wouldn't work till the very top of one hill on my drive to/from work and my Maxx works at the bottom of that hill in the valley several hundred feet lower (300-500 approx) and is intermittent in the valley itself, but NONE of the phones I've seen have had ANY service in that valley, and we don't even have 4G here yet.
I literally am amazed with all the places were this phone works, even at work where we have a small desktop cell repeater (single room style) my maxx works from atleast 50% further away from the repeater then my envtouch did.
It's a bit batter hungery but this app https://play.google.com/store/apps/...ndroid&feature=nav_result#?t=W251bGwsMSwyLDNd is great for VOIP using your google voice number.
Wifi Tether is great for rooted phones to share the connection and works right out of the box without having to configure ANYTHING.
And if you download matt's DroidRAZRutility rooting is a BREEZE, literally hook up phone set it into USB debugging mode and click the choice for rooting, phone will reboot twice (IIRC) and about 5 minutes from when you started it, its done.
[TSON] said:
IMHO... wait to switch. This phone has been top of the tier list so long, it's run is bound to end soon. I advise waiting for something better, it should only be a month tops. even if if the GSIII isn't your cup of tea.
Click to expand...
Click to collapse
Ya... no samsung products for me... I had the moment from sprint... WOW... what a p.o.s. lol Then they moved me to the Cant remember what it was called, but it wasnt much better.
The other thing is... I really dont wanna wait... I dont see naything all that much better coming fro a while.. Maybe a droid whatever 1.5ghz dual core, but I dont see that being a whole lot better than a 1.2...
Idk... Anyone else think I should wait?
Dont see any great things coming from sprint any time soon, they got their heads stuck up their arses with the i-crap...
daniel644 said:
A quick look at coverage charts shows just how INSANELY more coverage you could get with verizon over sprint.
Like you, in my area Verizon has the best coverage and even amongst the verizon phones I've had (including a V3m Razr, EnVtouch and my current Razr Maxx) the Maxx is HANDS DOWN the best at reception night and day over the touch (which was one of the better reception wise), my envtouch wouldn't work till the very top of one hill on my drive to/from work and my Maxx works at the bottom of that hill in the valley several hundred feet lower (300-500 approx) and is intermittent in the valley itself, but NONE of the phones I've seen have had ANY service in that valley, and we don't even have 4G here yet.
I literally am amazed with all the places were this phone works, even at work where we have a small desktop cell repeater (single room style) my maxx works from atleast 50% further away from the repeater then my envtouch did.
It's a bit batter hungery but this app https://play.google.com/store/apps/...ndroid&feature=nav_result#?t=W251bGwsMSwyLDNd is great for VOIP using your google voice number.
Wifi Tether is great for rooted phones to share the connection and works right out of the box without having to configure ANYTHING.
And if you download matt's DroidRAZRutility rooting is a BREEZE, literally hook up phone set it into USB debugging mode and click the choice for rooting, phone will reboot twice (IIRC) and about 5 minutes from when you started it, its done.
Click to expand...
Click to collapse
Exactly what I was hoping to hear! I dont need the next best thing... I just want something that works where/when I need it to, and having 3g everywhere I only have 1x now, is gonna be huge for me... It opens a whole new sales region for me....
I won't go to any other carrier until they offer unlimited data or at least reasonably priced tiered plans. I love paying $110 a month for unlimited for my wife and myself. It would be over $180 on Verizon.
I made the switch from the evo 3D to the RAZR and I'm one happy guy! Service here in northern Virginia is excellent compared to sprint,as well as 4g data speeds that top out at 20 something Mbs!!! No dropped calls,nothing so far! Call quality is crisp and clear. Now onto the phone....this is actually my first Motorola phone after the original RAZR ha! Build and quality wise its real good and durable,the only downside is (coming from a line of HTC phones) boot loaders are a complete ***** lol. Other than that,everything is A1 for me. I pay around $80 per month,I have the 420 or something min plan+6gb data plan + my men's wear house discount lol. Anything else you need to know,feel free to ask! This RAZR forum is one of the few that doesn't have as much trolls,haters,*****yness and empowering individual false personalities like the other forums had In short.....make the switch,you will not regret it!
Sent from my DROID RAZR using xda premium
ali87va said:
I made the switch from the evo 3D to the RAZR and I'm one happy guy! Service here in northern Virginia is excellent compared to sprint,as well as 4g data speeds that top out at 20 something Mbs!!! No dropped calls,nothing so far! Call quality is crisp and clear. Now onto the phone....this is actually my first Motorola phone after the original RAZR ha! Build and quality wise its real good and durable,the only downside is (coming from a line of HTC phones) boot loaders are a complete ***** lol. Other than that,everything is A1 for me. I pay around $80 per month,I have the 420 or something min plan+6gb data plan + my men's wear house discount lol. Anything else you need to know,feel free to ask! This RAZR forum is one of the few that doesn't have as much trolls,haters,*****yness and empowering individual false personalities like the other forums had In short.....make the switch,you will not regret it!
Sent from my DROID RAZR using xda premium
Click to expand...
Click to collapse
that reminds me, If you've ever served in the military, bring your military ID to you local verizon and you can get something like 10-20% discount (can't remember exactly) off your monthly bill, something we just learned about when we were getting are Razr Maxx's activated.
If data and minutes bang for your buck is a major point I should also mention Straight Talk has an option now where you can take any cell that works on AT&T and put there sim card in it and have unlimted everything for 45 bucks a month, you might want to think about that if AT&T service is good enough in your area.
my wife and I both have the razr maxx and we regularly get 2 days out of the battery w/ moderate usage.. lots of texting, web use (4G for me at work).. streaming Slacker radio for 8 - 10 hrs while at work (to be fair, I cache the music to my sd card on wifi at home so I don't eat up my 4gigs)...
The battery life on the maxx is sick.
Been a long time sprint user and ROM flasher. Company moved to Verizon and I got the maxx until sgs3 drops. Great battery, development doesn't seem as active as the sprint devices were.
Sent from my DROID RAZR using XDA
nothing to worry about it,razer has fine signal every where in global
Sent from my xt912 using miui v4 XDA(中国cn)
it's hard to say sucks about the barttery cause it depends on how you use your phone
Sent from my xt912 using miui v4 XDA(中国cn)
Just wanted to update on this...
I made the switch! And tho its only been less than 24hrs... I can already say I wont be looking back. The drive home from the verizon store was enough in itself to sell me on verizon, and this device! I get full signal 3g now, in places I either had no signal before, or a crappy roaming signal that was no reliable. I was actually able to stream pandora in my garage for a full 3 hrs!! My sprint evo wouldnt have even made thru one song... Aside from the unreal battery life (took off charger at 5pm yesterday, and still at 80%) the device dosent really seem any better than my evo was, but the difference in the network is night and day!
Anyway... thanks a lot guys! And once I get used to this phone, I will be in here looking to root it, and get rid of all this verizon bloat...
Scionero said:
I won't go to any other carrier until they offer unlimited data or at least reasonably priced tiered plans. I love paying $110 a month for unlimited for my wife and myself. It would be over $180 on Verizon.
Click to expand...
Click to collapse
This was my big concern... I only get 5gb/mo... But... I never used more than 4 w sprint (mostly cuz their network is slow slow its almost impossible). so I will be keeping an eye on the data usage. From what the customer service rep said... verizon is changing their data rate plans, and tho no one really knows what they are changing, its pretty safe to say, they will be offering more data for the $... (I hope), and I will just change my data plan next month...
I have a Motorola photon from sprint which is almost the same as the razor. I'll say this about Motorola.... awesome phones right out of the box. Change the launcher to go launcher of launcher pro and the speed difference of the phone is night and day. Motorola does not want you unlocking the boot loader and running custom roms and to be honest there isn't any need to.
Root the phone through adb method and apply the water drop mod and download nebtop so you can use web top without a dock. I bought a $30 Bluetooth keyboard off amazon... its pretty nice when travel sling on the bike or just surfing the web in bed on the flat screen.
PS Google just bought Motorola so hopefully the development side of Motorola phones picks up soon.
Sent from my Galaxy Nexus using Tapatalk 2
I just sold my HTC Rezound and got my Razr Maxx from someone locally only about 5 days ago. In short, I miss my Rezound.
Before anyone jumps down my throat, let me explain. I am basing this solely off my experience at work where I spend 40+ hours of my week. Other than that, I really like this phone and want it to work out for me.
In my office here at work, I have always had bad reception with Verizon, regardless of the phone. It's just the way that this building is and the fact that there isn't a Verizon tower close enough to get good reception. Supposedly they are going to install a Verizon tower in our parking lot, but who knows when or if that will really happen.
With that being said, my Rezound held 4G for most of the day, albeit barely. But it did for most of my day and when it dropped 4G, the transition to 3G was pretty seamless.
With my Maxx, I am having major problems holding 4G or connectivity at all several times throughout my work day. If I open the Play Store or apps like Facebook, it will say no connection even when the 4G icon is visible. Then it will turn white at times too.
To its credit, I get good reception outside of work and at home which is true for every Verizon phone that I have owned (Incredible, Thunderbolt, Charge, Rezound).
So what gives? Without going back to a Rezound, what are my other options? The Nexus is much worse in this department correct?
Any advice would help, thanks!
Nexus is horrible in reception department. I know exactly what you mean with the white 4G no connection issue. I get it all the time too...even with 4G showing full bars. Also when I open the browser its just white and froze.
Sent from my DROID RAZR using Tapatalk
mkarps said:
Nexus is horrible in reception department. I know exactly what you mean with the white 4G no connection issue. I get it all the time too...even with 4G showing full bars. Also when I open the browser its just white and froze.
Sent from my DROID RAZR using Tapatalk
Click to expand...
Click to collapse
So, it's not just me? LOL
It's getting pretty ridiculous. Today I can barely do anything with it at work, it's not holding much of anything.
Is this a known network issue? Because if not, I will have to dump this phone unfortunately.
Yeah I don't know if it's the battery or what but 4G reception seems hit or miss on my Razr Maxx, it usually works great but in fringe areas it's shakier than I'd like.
That said, I use my office's wifi (where 4G reception sucks) and keep my phone on 3G unless I need to download things. So it isn't a huge issue.
I can't go back to a smaller battery, though.
Just as an update, the reception is embarrassingly bad today. I can't connect to anything data related. Connection keeps going in and out.
My Rezound would connect to everything daily. Only problem is that I don't want another Rezound lol.
Decisions, decisions....
the nexus has horrible signal issues, don't get one. as far as the maxx and signal/4g i get 10x better signal strength than i had with my rezound or nexus. if you want, install the .209 ics leak. it gave me much better 4g reception and speeds.
could also be you just do not have good verizon service where you are and no phone will fix that.
fix-this! said:
the nexus has horrible signal issues, don't get one. as far as the maxx and signal/4g i get 10x better signal strength than i had with my rezound or nexus. if you want, install the .209 ics leak. it gave me much better 4g reception and speeds.
could also be you just do not have good verizon service where you are and no phone will fix that.
Click to expand...
Click to collapse
I definitely don't have good Verizon service where my office is located as I said in the OP. But, even with that said, my Rezound always held a data connection, and mostly 4G at that.
I have no idea why this phone with supposed better radios can't match that. It's very, very disheartening.
I will try the ICS leak. Is the .209 one the one where you can't go back to stock if you wanted to? That might be an issue for me.
Thanks!
WizeGuyDezignz said:
I definitely don't have good Verizon service where my office is located as I said in the OP. But, even with that said, my Rezound always held a data connection, and mostly 4G at that.
I have no idea why this phone with supposed better radios can't match that. It's very, very disheartening.
I will try the ICS leak. Is the .209 one the one where you can't go back to stock if you wanted to? That might be an issue for me.
Thanks!
Click to expand...
Click to collapse
no going back to gingerbread once you install. i dunno maybe your phone is defective? i have no data issues and hand off's are great.
Possible that Verizon is having an outage around you?
Sent from my ADR6425LVW
My razr on rogers does the no connection thing in the play store at times also. That is running ics on 3g
I Am Marino said:
Possible that Verizon is having an outage around you?
Sent from my ADR6425LVW
Click to expand...
Click to collapse
There is none that they know of. I went into a Verizon store tonight and they installed a new sim for me.
I have had strong signal since then, but I'm not at work and I usually get good signal at home.
If I don't have good signal tomorrow at work I will just have to face the sad reality that this phone won't play nice at work. Then I will have to make a decision from there.
Sent from my DROID RAZR MAXX using xda premium
Have you tried simply turning 4G off? Basically, go to the network settings and turn it to CDMA only, instead of CDMA+LTE. 2-3 bars of 3G is better than 0-1 bars of 4G. At least while you're at work.
Are you sure it's not a defective unit?
Sent from my ADR6425LVW
It happen on my atrix 2 too.
Before i was using htc hero and it held 3g in my office even it only 1 or 2 bar,but with my atrix 2 it stay on edge and sometimes no connectivity. I guess motorola has bad antenna and i'm planning to get htc rezound.
Sorry for my bad english.
Sent from my MB865 using xda premium
kojitabe said:
It happen on my atrix 2 too.
Before i was using htc hero and it held 3g in my office even it only 1 or 2 bar,but with my atrix 2 it stay on edge and sometimes no connectivity. I guess motorola has bad antenna and i'm planning to get htc rezound.
Sorry for my bad english.
Sent from my MB865 using xda premium
Click to expand...
Click to collapse
That's the thing, Motorola is top notch with antennas, HTC is next best, as I have the Rezound, signal is great but I'm still leading towards defective unit.
Sent from my ADR6425LVW
Have you tried this? Should do the trick.
jeff_roey said:
Have you tried this? Should do the trick.
Click to expand...
Click to collapse
I put 3 on my back cover,but no luck.
I keep awaiting for bootloader unlock for razr and atrix 2,maybe custom kernel will do some trick on signal to keep hold on 3g although it's only 1 or 2 bar. Because from my experience,motorola will get no connectivity when it drop to 2 or 1 bar of 3g.
Sent from my MB865 using xda premium
kojitabe said:
I put 3 on my back cover,but no luck.
I keep awaiting for bootloader unlock for razr and atrix 2,maybe custom kernel will do some trick on signal to keep hold on 3g although it's only 1 or 2 bar. Because from my experience,motorola will get no connectivity when it drop to 2 or 1 bar of 3g.
Sent from my MB865 using xda premium
Click to expand...
Click to collapse
LoL. I was joking. Tell me you really didn't try that.
jeff_roey said:
LoL. I was joking. Tell me you really didn't try that.
Click to expand...
Click to collapse
Do what? Put that sticker on my back cover? Actually i really did it,i even add a piece of aluminium foil to get more signal. LOL
Let's laugh together
That's is the stupid idea that i did to get the phone hold on 3g,and if you read our atrix2 forum,most of us got a bad data connectivity.
I'll wait until ics comes out,if it still have a lock bootloader or connection issue,then maybe i'll jump to another boat (no more moto,this is the last)
Sent from my MB865 using xda premium
I Am Marino said:
Are you sure it's not a defective unit?
Sent from my ADR6425LVW
Click to expand...
Click to collapse
It might possibly be, but I'm not leaning towards that as I'm getting good reception and connection at home.
It's only happening at work where nobody gets good Verizon signal to begin with. Only problem is my rezound was holding enough signal and not dropping but this phone is dropping.
My conclusion so far is that the rezound holds weak signals better and the MAXX just drops them.
Sent from my DROID RAZR MAXX using xda premium
Does anyone else have problems with mobile data dropping frequently?
My thunderbolt and rezound act the same. At work, the signal strength reported in the about phone screen fluctuates between -63 & - 73dbm. Ill lose mobile data countless times daily. If you go to the settings to try and toggle mobile data, it's greyed out and says turning on...
So frustrated with this behavior
Ehh I have this problem to a certain extent with the nexus but its not too bad
brucekr said:
Does anyone else have problems with mobile data dropping frequently?
My thunderbolt and rezound act the same. At work, the signal strength reported in the about phone screen fluctuates between -63 & - 73dbm. Ill lose mobile data countless times daily. If you go to the settings to try and toggle mobile data, it's greyed out and says turning on...
So frustrated with this behavior
Click to expand...
Click to collapse
Verizon probably have a weak signal in your work place.
This happens. Also, LTE is known to stop allowing traffic (at random) and require a turning off/on of Mobile Data (especially when using constant data for long periods of time).
It's annoying.
Different places - happens more than others.
I have also been experiencing issue with Verizon data connections as of late. I have a hard time even locking onto 3G with my Rez. But my other phones no issues, I am now on my 4th Rezound in over a month since having this issue.
Jimi Mack said:
I have also been experiencing issue with Verizon data connections as of late. I have a hard time even locking onto 3G with my Rez. But my other phones no issues, I am now on my 4th Rezound in over a month since having this issue.
Click to expand...
Click to collapse
what other phones gets better signal? just wondering?
I have this same issue... What is the problem? Should I get a new rezound?
Its pointless to have LTE if I cant use it......
Its like when it works it works well, but most of the time, it just sits there the data arrows unlit, when i try to use data..
I powercycle, turn mobile data off and on, and sometimes it works, but most of the time Im stuck to using Wi-Fi...
So why should i pay verizon all this money for Wifi?
Ugh.. Im gonna return this pos.
Damasterjj said:
what other phones gets better signal? just wondering?
Click to expand...
Click to collapse
Compared to my unfortunate experience with 4G devices, any of my other 3G phones hold onto and got better locks on 3G than compared to the past Rezounds. Now the latest rezound finally does get a data lock the prior 4 did not.
I've got no 4g issues. Almost never drops. I'm in southern California.
Sent from my rezound
This issue has been addressed a lot in many forums for the rezound, tbolt, gnex, and pretty much every 4g phone out. For some phones its not that bad. I think its software based cause once I rooted and s-off I've never had it happen to me again. The gnex I think they narrowed down to combination of software and hardware issues. I've been running ice roms since I rooted. I've been through 3 replacements, all did it, all had new Sims all new phones (not refurbished).
Here's a post I followed when it was happening to me. I've done lots of research on this and I truley do think its software based (mostly because Verizon won't admit its their network)
Sent from my ADR6425LVW using Tapatalk 2
It's a network. If you have -65 -75 dbm on 1xrtt that doesn't mean you have the same signal strength on lte. LTE signal is different from 1xrtt or evdo. The reason that you lose date quite often is because the LTE signal is very poor in your location especially if you are indoor. to improve LTE signal wilson electronics has very good amplifier, that calls sleek 4g-v get it. It may improve the signal by 20 dbm.
There is a few threads on this and no resolutions. There is some kinda of problem with the network that Verizon isn't owning up to. There is a bunch of forums posting the problem as well, where the 4g just drops off and then comes back on. Prior to the begining of June if my 4g dropped out it would go to 3g. Now the places I had solid 4g I am getting it on and off every minute or so. I went down to verizon and the girl said she is having problems with her Tbolt. We changed out the sim and she said she could get me a new phone but to me it sounds like the network if so many people across all phones are having problems. I am going to call Verizon probably this weekend or monday cause I am tired of being on 3g all the time and not being able to use the 4g is driving me nuts. Things are so slow. Arg.
brucekr said:
Does anyone else have problems with mobile data dropping frequently?
My thunderbolt and rezound act the same. At work, the signal strength reported in the about phone screen fluctuates between -63 & - 73dbm. Ill lose mobile data countless times daily. If you go to the settings to try and toggle mobile data, it's greyed out and says turning on...
So frustrated with this behavior
Click to expand...
Click to collapse
once in a blue moon my signal bar would drop a couple bars even though its been in the same spot for about 5 minutes. but thats about it.
Im stuck on 1x since last night -_-
Try using *#*#4636#*#* and toggle lte on and off. If you absolutely need lte only set to only allow it. I have a good lte signal at work, but it dies quickly once in the building.
Sent from my ADR6425LVW using Tapatalk 2
Took out sim n put it back in...fixed lol. I use that lte on off app to switch to just lte. Thank you though
No drops for me in the Detroit, MI area.
Sent from my ADR6425LVW using xda app-developers app
Gorilla* said:
I have this same issue... What is the problem? Should I get a new rezound?
Its pointless to have LTE if I cant use it......
Its like when it works it works well, but most of the time, it just sits there the data arrows unlit, when i try to use data..
I powercycle, turn mobile data off and on, and sometimes it works, but most of the time Im stuck to using Wi-Fi...
So why should i pay verizon all this money for Wifi?
Ugh.. Im gonna return this pos.
Click to expand...
Click to collapse
Sent from my ADR6425LVW using xda premium
Damasterjj said:
what other phones gets better signal? just wondering?
Click to expand...
Click to collapse
From all the responses, Galaxy S3 is the best signal people are getting to date. Better than the one xxx and the Motorola Razor Maxx. And HTC and Motorola have been known to have the best reception. Go figure.
I won't have my GS3 until July 9th so I can't say first hand.
Sent from my ADR6425LVW using xda premium
drbveb88 said:
From all the responses, Galaxy S3 is the best signal people are getting to date. Better than the one xxx and the Motorola Razor Maxx. And HTC and Motorola have been known to have the best reception. Go figure.
I won't have my GS3 until July 9th so I can't say first hand.
Sent from my ADR6425LVW using xda premium
Click to expand...
Click to collapse
great I just pre order GS3, r u sure its data signal not gps? cause I found a couple of review that says GS3 has better gps than one X thats all I could find.
Can someone explain to me the customer service levels at Verizon? I've been dealing with 4G data connection problems since the beginning of June. I decide to finally create a support ticket on July 3rd and again on July 11th (the first ticket was marked completed).
Every time I contact support for an update, they proceed to go through the same basic troubleshooting steps even though I gave them my case number already. Then they go through the "We're sorry for your ...." script and politely tell me that the network team is looking into it and it will be 3 to 5 days.
So, where to I go from here? I've contacted 6 different CS reps because no one previously followed up with me. Who or what is higher up than the network team?
The short term solution today was activate my old Incredible....aarrgh! My frustration level is at it's peak. Do I have any other choices besides wait and cross my fingers?
BSquaredB2 said:
Can someone explain to me the customer service levels at Verizon? I've been dealing with 4G data connection problems since the beginning of June. I decide to finally create a support ticket on July 3rd and again on July 11th (the first ticket was marked completed).
Every time I contact support for an update, they proceed to go through the same basic troubleshooting steps even though I gave them my case number already. Then they go through the "We're sorry for your ...." script and politely tell me that the network team is looking into it and it will be 3 to 5 days.
So, where to I go from here? I've contacted 6 different CS reps because no one previously followed up with me. Who or what is higher up than the network team?
The short term solution today was activate my old Incredible....aarrgh! My frustration level is at it's peak. Do I have any other choices besides wait and cross my fingers?
Click to expand...
Click to collapse
Why can't you just use CDMA (3g) only on your Rezound? I have 4g turned off on my Rezound to save battery. Or are you having issues with both 3g and 4g?
kzoodroid said:
Why can't you just use CDMA (3g) only on your Rezound? I have 4g turned off on my Rezound to save battery. Or are you having issues with both 3g and 4g?
Click to expand...
Click to collapse
I can use 3g, but that isn't why I bought the Rezound. My specific issue with 4g is that it drops completely and randomly when using various apps that have GPS enabled (Facebook, G+, Foursquare, etc...). Shouldn't 4g drop to 3g or 1x if 4g isn't available? Since I'm waiting for Verizon anyway, I'll change it to see if it helps.
The messed up part is that the exact same thing is happening to my wife's Rezound too. We bought them together a few months ago and for the 1st month everything worked great! Verizon confirmed that we live in a 4g area so that isn't the problem.
it is the software radio on the phone. You probably live in a low signal level area. The phone is constantly trying to decide if it should be in 3g or 4g. You should root and try different radios. Calling CS is about useless in my opinion
Mine does the same exact thing, it's definitely frustrating. It used to switch to 3g just fine, but it doesn't anymore. How is it a software issue if it worked fine before? I didn't change anything, I even did a factory reset.
Set your phone to LTE, CDMA or LTE w/voice under phone settings
Type *#*#4636#*#* in your dialer to access this menu
Sent from my PG86100 using Tapatalk 2
My thunderbolt did this, my girlfriends rezound does it, and my rezound does it but not as often or I don't notice. I'm on viperRez s-on and 2.11 boot and I haven't noticed it however when my rezound was stock I noticed it.
I think it's an issue with Verizon. They sent me a new thunderbolt and sim card and I still had the same issue.
Sent from my ADR6425LVW using Tapatalk 2
BSquaredB2 said:
I can use 3g, but that isn't why I bought the Rezound. My specific issue with 4g is that it drops completely and randomly when using various apps that have GPS enabled (Facebook, G+, Foursquare, etc...). Shouldn't 4g drop to 3g or 1x if 4g isn't available? Since I'm waiting for Verizon anyway, I'll change it to see if it helps.
The messed up part is that the exact same thing is happening to my wife's Rezound too. We bought them together a few months ago and for the 1st month everything worked great! Verizon confirmed that we live in a 4g area so that isn't the problem.
Click to expand...
Click to collapse
Its supposed to go from 4g to 3g if there is no 4g signal. I have no use for 4g as I'm on wifi 90% of the time so I turned it off. Since both your phones do it I would say its a signal issue from the tower and not a phone issue. Verizon's LTE network has had some issues and all the bugs aren't worked out yet. Personally I would rather use the Rezound in CDMA only mode than the Incredible, its just an all around better phone.
This happens to me too (I'm completely stock) and it's really bothering me now. I went in to Verizon and they have me a new SIM last weekend but that didn't fix it. I know it's the phone cuz I'll be at work, home, wherever i know for a fact i have 4g. Doesn't drop to 3g, just cuts in and out. and it happens randomly (or so I thought ) but GPS activity does likely because I JUST did a hard reset after calling VZW yesterday and had no problems until I opened up Google maps.
I keep holding out for ICS hoping that'll fix it.
Side note: when I asked the rep about a release date, she said she couldn't find anything on the rezound!
Sent from my ADR6425LVW using xda app-developers app
Thanks for all the support and suggestions! For what it's worth, I'm completely stock and have done a factory reset twice. The thing that I haven't tried is to replace the SIM. I know that is a hit-or-miss solution, but at least I'll be able to cross that off my list when the CS rep calls back.....
The only other thing (I think) I can do is unlock/root/load an ICS ROM and hope that it fixes the 4g issue. I'm assuming a different radio is included with the ROM.
Thanks again...
I have a similar issue. My rezound is completely stock and worked fantastic when I first got it. I live in a high signal 4G area, and get 4-5 bars at all times. Since the beginning of June, my 4G just goes off randomly. Sometimes repeatedly to where its annoying and I put my phone back in my pocket. My phone has never switched from 4G to 3G, its just 4G 4-5 bars to nothing with 4-5 bars. I'd say if i'm using my phone, it happens 30+ times or more a day. Doesn't matter where in town I am. I've contacted verizon on several occasions (I know, a dead end road) and they told me there are no service interruptions in my area and they would call me back (of course, they didn't call me back). I consistently get 30-40Mbps on speedtest wherever I am. If i'm in the basement of my home in a certain spot, it drops to maybe 12-15Mbps.
Its been rather frustrating since I can barely use my phone when it acts up like this. Hoping the new OTA fixes the radios - then I'll probably dabble with CM9 (or 10 if its out by then). But until then, i'll just stay frustrated.
To answer you question, ask to speak with tier 2 support. These folk a lot more tech savvy than the average CS Rep.
hfdpop said:
To answer you question, ask to speak with tier 2 support. These folk a lot more tech savvy than the average CS Rep.
Click to expand...
Click to collapse
Thanks, but I'm currently speaking to tier 2. In the realm of support, I'm not doubting they have skills, but I'm curious as to where my problem goes next. The 5 tier 2 reps have gone through the basics each time I called. The key words are, " I called". I would assume that notes would be made so everyone was on the same page for support.
So they all have told me that they were waiting for the network guys to give them an update. I think that means I got put into a large queue and they will get to me when they get to me.
Sent from my ADR6425LVW using Tapatalk 2
Update: This morning my Tier 2 rep said that the network team updated the trouble ticket. They have tested all of the towers in my area and everything looks good (of course). They also have added my ticket to a parent ticket that is being sent to HTC, because this is a known problem with some Rezound phones. Being pessimistic, I really think smoke is being blown up my **** but what am I going to do?! Pointing fingers usually goes nowhere.....
Per my Rep., my options are to wait for an HTC software update or they will replace the phones with another "like new" Rezound. The like new part freaks me out after reading all the messed-up-phones-sent-back posts from our forums, but there might be a chance that a replacement fixes the problem. Should I wait it out or get the replacement?
Press 0 and it will direct you to talk with a person. Learned that trick a while ago and works almost everywhere.
sshaar said:
I have a similar issue. My rezound is completely stock and worked fantastic when I first got it. I live in a high signal 4G area, and get 4-5 bars at all times. Since the beginning of June, my 4G just goes off randomly. Sometimes repeatedly to where its annoying and I put my phone back in my pocket. My phone has never switched from 4G to 3G, its just 4G 4-5 bars to nothing with 4-5 bars. I'd say if i'm using my phone, it happens 30+ times or more a day. Doesn't matter where in town I am. I've contacted verizon on several occasions (I know, a dead end road) and they told me there are no service interruptions in my area and they would call me back (of course, they didn't call me back). I consistently get 30-40Mbps on speedtest wherever I am. If i'm in the basement of my home in a certain spot, it drops to maybe 12-15Mbps.
Its been rather frustrating since I can barely use my phone when it acts up like this. Hoping the new OTA fixes the radios - then I'll probably dabble with CM9 (or 10 if its out by then). But until then, i'll just stay frustrated.
Click to expand...
Click to collapse
they should really implement fastdormancy for 4G LTE because on 3G, theres a power state called CELL&URA_pch which doesn't use any data but it is able to keep a connection to the network.
I was also told there will be a software update to fix the 4G dropping issues and I was told that verizon is aware of the problem, and so is HTC. If its the same thing that was on the ICS leak, are the people running ICS leaks or roms based on these leaks having the same reception issues? I've been curious about this but rarely get on to post, i'm guilty of lurking.
sshaar said:
I was also told there will be a software update to fix the 4G dropping issues and I was told that verizon is aware of the problem, and so is HTC. If its the same thing that was on the ICS leak, are the people running ICS leaks or roms based on these leaks having the same reception issues? I've been curious about this but rarely get on to post, i'm guilty of lurking.
Click to expand...
Click to collapse
I just flashed a co-worker's phone today with the latest ICS RUU that leaked and his data dropping issues are gone completely, for what it's worth.
PhantomApollyon said:
I just flashed a co-worker's phone today with the latest ICS RUU that leaked and his data dropping issues are gone completely, for what it's worth.
Click to expand...
Click to collapse
Thats promising news at least :good:
BSquaredB2 said:
Thanks, but I'm currently speaking to tier 2. In the realm of support, I'm not doubting they have skills, but I'm curious as to where my problem goes next. The 5 tier 2 reps have gone through the basics each time I called. The key words are, " I called". I would assume that notes would be made so everyone was on the same page for support.
So they all have told me that they were waiting for the network guys to give them an update. I think that means I got put into a large queue and they will get to me when they get to me.
Sent from my ADR6425LVW using Tapatalk 2
Click to expand...
Click to collapse
BSquaredB2 said:
Update: This morning my Tier 2 rep said that the network team updated the trouble ticket. They have tested all of the towers in my area and everything looks good (of course). They also have added my ticket to a parent ticket that is being sent to HTC, because this is a known problem with some Rezound phones. Being pessimistic, I really think smoke is being blown up my **** but what am I going to do?! Pointing fingers usually goes nowhere.....
Per my Rep., my options are to wait for an HTC software update or they will replace the phones with another "like new" Rezound. The like new part freaks me out after reading all the messed-up-phones-sent-back posts from our forums, but there might be a chance that a replacement fixes the problem. Should I wait it out or get the replacement?
Click to expand...
Click to collapse
Generally speaking this seems to very much be a software issue and unless it's truly a defective device I doubt getting a replacement would fix it. Here's what you do:
1. Flash the latest ICS RUU that leaked for the Rezound, NO you can't go back to the old firmware/software without a lot of work but it doesn't matter if you end up getting it replaced anways
2. Set up everything again and see how it goes
3. If you still have an issue, get the replacement
IF that doesn't fix the issue, your not unlocked, your not S-OFF, so your warranty still stands. It's not like your "NEW" device was doing very well anyways so I wouldn't let a replacement device bother you. I didn't read this whole thread but hopefully I'm not the first person to re-iterate this- "NEW" is just a matter of documentation and the fact that a product is new doesn't mean it's better or will work better than a refurbished device. I personally have had several refurbished devices over the years that worked just fine...much better then the new ones did.