After an OTA upgrade to 4.0.4 on my Nexus S i started getting shocking battery drain from Exchange Services regardless of sync settings on my corporat email account.
To try and stop it i disabled Exchange Services but I cant see where to start it again? I have no Exchange Services app listed any more and cant even sync Outlook mail manually.
I've rebooted the phone and removed/readded the account but I just get a "cant connect to server" error.
Any ideas how to re-enable this?
Thanks
Hi,
Did you figure out how to re-enable exchange services? I was having a problem with it as well after the ICS update, only my issue was it was using ridiculous amounts of data, about 1gb a week. So I had to disable it, but now I cannot connect to corp email account as well. My temporary fix was to download touchdown but personally I like the stock corp email client better.
I was thinking maybe doing a factory reset? But I'm not sure if that will even bring exchange services back and Verizon has been absolutely no help.
Thanks
Related
I first updated my Streak to the official 2.2 Dell update via QDL and then the OTA to get it to the 318 build. With that I was able to connect to my company's exchange server.
Then my internal SD died.
I replaced the internal SD with a 6Gb class 4 SD and my phone is up and running again. But it won't connect to the Exchange Server. I kept getting "Cannot Connect to Exchange Server"
Over the course of trying to make it work, I've allowed full access to read/write the internal SD card, upgraded my OEM version from 305 to 318 to match the Baseband version and now I'm DJ_Steves OEM version. All in an effort to get the Exchange to work again.
A google search reveals a lot of Android phones with this same problem, and some of the other phone platforms have an update.zip to fix the Exchange issue. They don't work for the Streak.
I'm aware of third party apps such as Touchdown and others but they don't appear to push the mail to the phone, they query the server every so often. I need the mail pushed to the phone.
I think the problem is that the updated kernel or OEM or baseband (not really sure where those options reside) isn't allowing my work exchange server to take over certain security features of the phone. For example, before it would let me sync before I had to agree to let the Exchange server take over some security features and then set a password. It isn't even prompting me to do that this time, and I think that is where the failure is.
I've searched on here and other boards for a fix and not found one that will work for the Streak. I also can't seem to find a setting that will allow this to happen. Is there a way to either enable the control of some phone security measures or to trick the exchange server into thinking that it is doing so? Without doing this I think I will always fail to connect to my work's email exchange server. Because of my bigger internal card I'm somewhat limited on just helter-skelter flashing other ROMs to the phone to see if it will work.
Sorry the post is so long.
settings, manage applications, email, clear data
I have two "emails" listed and one "email policy" All selections are greyed out on all of them. Can't uninstall, clear cache, nothing.
Edit: shutdown/reboot gives me access to clear data on one of the emails. Did that, reinput settings, still couldn't connect. Cleared data again, shutdown/reboot, reinput settings. I still can't connect to the exchange server. Same exact behavior
has your mailserver been recently upgraded to exchange 2010?
I'm not sure. I know if I access email from a non-company computer through either firefox or IE, it still says Exchange 2003
Touchdown pushes mail immediately... I get exchange mail on my dell streak 2.2 (318) before my work computer gets it. Use this link to download touchdown with on demand sync. (for registered users only)
http://db.tt/Zmjwkwb
danalo1979 said:
Touchdown pushes mail immediately... I get exchange mail on my dell streak 2.2 (318) before my work computer gets it. Use this link to download touchdown with on demand sync. (for registered users only)
http://db.tt/Zmjwkwb
Click to expand...
Click to collapse
Maybe I had the wrong version of touchdown then. I uninstalled it, since it was only checking every 15 minutes and put on moxier mail which does have push capability, and I like the interface better than touchdown.
What specific touchdown is that? I only had the free one, because I didn't want to pay for it until I could prove it did what I wanted.
I'd really just rather fix the native exchange server. Seems really silly that we have to use a 3rd party app for something that this 2.2 was supposed to (and, in my case did) natively.
this morning i noticed that my secondary email account (it's an imap google server, but not the main account) stopped syncing. when i hit the sync button i got a response saying 'unable to connect to imap.vzw.net'
when i couldn't change/check the imap settings, i tried to delete the account, but it wouldn't let me. when i go into account settings and try to remove the account it lags on 'removing account' and then eventually tells me it is unable to remove the account.
i called verizon and spoke to both a verizon and motorola rep and both said that i would have to do a master reset on the phone. i'm finding it hard to believe that you need to do a master reset just to delete an email account.
also tried creating a second account, changing the default to that one, but still won't delete, and now i can't delete the second account either. tried clearing cache for all for email apps (email, email accounts, email engine, and email authenticator) and email accounts is grayed out, but after clearing the others, still can't delete the account.
to specify this is not the gmail account required for android, but an additional account under the 'email' app. after lots of searching it seems that other android phones don't have this problem, and can't find any specifics to the razr.
thanks
This happened to me about a month ago. Same response from tech support. The factory data reset works to fix it & it hasn't happened again. Do you use an app called Root Call Blocker?
Sent from my DROID RAZR using xda premium
No, the phone doesn't have that app. It's not rooted. Kind of ridiculous that you need to master reset the phone to delete email accounts. Luckily phone is a few weeks old and doesn't have much on it, but if this happens a few months down the line it would be a huge headache to reset. Do you know if this is a Razr specific problem or related to android or motorola specifically?
took the phone back to verizon today, and then it started working. not sure what happened. but second account is deleted and first account works fine. best guess is that it was a problem with verizon's imap server which locked up the mail application.
Glad it got worked out. Mine happened right at the beginning of the first major 4g outage so it may have been related to that.
Sent from my DROID RAZR using xda premium
So my problem is simple.
When I upgraded to latest official ICS ROM (I had to use Odin) I have this connection error in the stock e-mail client.
I'm using an Exchange 2010 server, I've removed account, and added it again, it did sync and retrieve new e-mail for about an hour, but suddenly it stopped working. It keeps coming back with the connection error...
Can any-one please help me?
SparkyRih said:
So my problem is simple.
When I upgraded to latest official ICS ROM (I had to use Odin) I have this connection error in the stock e-mail client.
I'm using an Exchange 2010 server, I've removed account, and added it again, it did sync and retrieve new e-mail for about an hour, but suddenly it stopped working. It keeps coming back with the connection error...
Can any-one please help me?
Click to expand...
Click to collapse
clear data and reboot then set ur email.
MyLifeRocks10 said:
clear data and reboot then set ur email.
Click to expand...
Click to collapse
By clearing data you mean removing the exchange account right?
SparkyRih said:
By clearing data you mean removing the exchange account right?
Click to expand...
Click to collapse
yes but u don't have to remove it manually goto manage apps select the app and clear data and reboot . also try to do same in email app.
MyLifeRocks10 said:
yes but u don't have to remove it manually goto manage apps select the app and clear data and reboot . also try to do same in email app.
Click to expand...
Click to collapse
Ok,
It's already done syncing... yesterday (when the trouble started) it synced very slowly.. Let's see if it stays like this now...
hi,
have the same problem.
tried what you suggested, it ectually cleared the account and i had to re-enter and reset it up.
did not work, it synced some emails and then stopped with connection error
i use exchange 2003, samsung galaxy s2 ics 4.0.3
any suggestions ?
thank you
addition:
--------
bow, after a few hours it did sync, VERY slow and when reading the mail the sync back to mark as read either not done or will also take hours...
where is the problem ?
i can avoid thinking of going back to 2.3.6 as this version really sucks.. it has so many problems.
same here
Hello,
Same problem here, on Android 2.3.3 no exchange sync problem, after update ti 4.0.3 connection error ...
Samsung Galaxy S II (Black) - Android 4.0.3
So I haven't had any problems since my last post until now :S
About an hour ago it synced an SMS messages over 3G, when I came home, I received an e-mail on my Outlook client and tablet at the same time, so I kept looking to my Galaxy.... nothing!
It's not my exchange server (2010 SP2), everything, including my tablet on android 4.03 using the ASUS client work perfectly fine...
Using POP3 or IMAP is not an option, even not as a temp workaround... I really need the activesync :S
it's a "known" defect affecting some Exchange accounts (f.e. google mail's ActiveSync): http://forum.xda-developers.com/showthread.php?t=1545986
there are some people that claim they could get it to work by changing some settings, but that only helps for some exchange servers. the ASOP 4.0.4 exchange service & mail client seems to work tho.
heldchen said:
it's a "known" defect affecting some Exchange accounts (f.e. google mail's ActiveSync): http://forum.xda-developers.com/showthread.php?t=1545986
there are some people that claim they could get it to work by changing some settings, but that only helps for some exchange servers. the ASOP 4.0.4 exchange service & mail client seems to work tho.
Click to expand...
Click to collapse
The last post on page 10 of that topic seems like a working solution... To bad i don't have the time to root my phone and try it atm...
So replacing the e-mail and exchange apk's made it even worse for me... now I can't even start the mail app anymore
Issues with Exchange and other syncing with ICS
After reading lots of post and trying to resolve issues I believe I have resolved my issues using pop & Exchange accounts.
Try the following:
1. Edit every email account to the lowest retrevial size for emails.
and leave whatever email accounts you have setup as is.
2. Turn your phone off, do not restart.
3. Hold down the home button and press the power on button, keeping the button held down until you are at the full menu screen or pin code for your sim.
4. The if phone doesnt refresh, go to email settings and refresh each individual email account. Mine did automatically.
Hope this helps all the poor suckers out there that have spent hours on their phone trying to resolve issues rather than being the guinea pigs Samsung has made of us!
Good luck & god bless.
Liz
This doesn't work either...
Samsung has to fix this very soon... Some people try to use this thing for business, and the exchange feature is one of the most important features imo... I have to have a fix soon becaus this is soo ... annoying
I guess I have a good temporary fix, by setting the retrieval size to headers only it seems to work fine....
I am having same problem on galaxy s2. Recently upgraded to 4.0.3.
It syncs sometimes with exchange 2010 but most of the times it gives error as
'Connection error '. I have tried everything that you guys suggested. Nothing seems to work.
please help!!
Hope it help to solve
Changing the maximum email size to '100KB' from 'All' also solved my problem.
It Solves the problem for some time. When I reduced to size to Minimum, it worked for 3-4 days just fine. Altough 'Connection Error' Again started coming.
It stayed like that for couple of more days and exchange started working again.
Just to make it clear, our exchange is working fine since all others are getting updates.
Really strange!!!
Email client started working
Hi guys.
I updated to 4.0.4 on my skyrocket yesterday and faced this issue till today morning. Just while being in the email app.. go to the settings of FONT. It has not been selected and hence we do not see our mails.
Select any size.. and voila the mail appears.
Am I the only one having issues with Gmail not picking up new emails? So far, even though I have it configured to automatically sync, I have to manually sync in Gmail to pick up new emails. I have tried dropping and re-adding the Google account, turning off sync and back on, clearing data in the Gmail app, and restarting the phone. I read somewhere that it may have to do with being on Wifi at work, but it doesn't matter if I'm on Wifi or 4g, still the same behaviour. I have a work email account setup through activesync and am having no issues with that. My old phone (Droid 2) would pick up new Gmail emails within seconds. I'm running the root66 stock-based rooted ROM. Any ideas welcome!
Aaaand, it's fixed. I'm honestly not sure what did it. Newish things I tried included fixing permissions, clearing data/cache for Gmail and Google Services Framework, clearing system/dalvik cache. I'm now getting emails within a minute of them being sent, which was what I came to expect on Gingerbread. Who knows? Cheers!
I am using a SM-925I. On Australian Telstra network.
I have been using the Gmail App for my email. Originally there was no option to setup MS Exchange accounts, so i had to install the Exchange Services 6.5-1729047
By Google Inc APK file.
Ever since doing an OTA upgrade to 5.1.1, Gmail has been dropping both my Exchange accounts and i have to Add them again. This is most annoying.
It may also have something to do with 360 Security App that i have always been using which optimises the battery and memory of Android OS.
Can anyone tell me why Gmail App is dropping the Exchange accounts??
Also got the same problem on my new S6 edge. Anyone find a solution to this?
I have tried factory reset.
And have tried deleting app cache.
Exchange accounts still disappear and need to be readded every 5 or hours.
Anybody able to comment?
I really want to use Gmail App for my Exchange based corporate email.
Ever since updating to 5.1.1 the Exchange accounts disappear after a few hours and need to be readded.
Trying APK Google Exchange Services for Google M Preview 3.
Will report back tomorrow.
Same thing happening to me:
Galaxy S6 on Android 5.1.1 (kernel version 3.10.61-5012324)
Gmail version 5.5.101116392
Exchange Services version 6.5-1791555
Have tried Exchange Services 5.0.100419619 (From M Preview 3) and this also deleted my Exchange Accounts after a few hours.
This is a major problem.
Are you guys rooted or have knox tripped? Deletes it for me too so trying to narrow it down on what may be causing it.
Guys, 'just want to report that the same thing is happening on Note 4 since upgrading to Samsung 5.1.1 rom, so guessing it's something with this manufacturer's customizations?
There seem to be some people also suffering in this thread:
http://forum.xda-developers.com/galaxy-s6/help/exchange-account-disappears-frequently-t3176427
As to evonc's question: I'm not rooted, nothing special done.
I'm not rooted either.
I am using 360 Security which clears my phone memory and preserves battery life. But have told it to ignore gmail and Google exchange services.
Sorry for the necro and cross-device post, but I'm on an S5 with XtreStoLite Unofficial 2.3 (5.0.2) and having the same issues. Exchange Services 6.5 and 5.0 from M both result in the death of my exchange account every so often.
1) Why is Exchange Services called 5.0 from M; is it an older version?
2) Any ideas on why this is happening? Maybe SeLinux?