I was just curious if anyone was else was having the issues my first Titan II was having.
I just got it yesterday and within 2 hours it started trying to reboot itself only to freeze on the ATT screen. I would then turn the phone off and then turn it on and it would start working again. after another 5 reboots the phone would not get passed the ATT screen no matter how many factory resets I did. When I went to the Microsoft store to get a new phone (because of an obvious hardware issue) another customer next to me had the same problem.
Luckily the Microsoft store just gave me a new phone and I am a happy customer for now, my second phone seems to be working great.
I have no issues related to that at all to report.
metalgod862 said:
I was just curious if anyone was else was having the issues my first Titan II was having.
I just got it yesterday and within 2 hours it started trying to reboot itself only to freeze on the ATT screen. I would then turn the phone off and then turn it on and it would start working again. after another 5 reboots the phone would not get passed the ATT screen no matter how many factory resets I did. When I went to the Microsoft store to get a new phone (because of an obvious hardware issue) another customer next to me had the same problem.
Luckily the Microsoft store just gave me a new phone and I am a happy customer for now, my second phone seems to be working great.
Click to expand...
Click to collapse
OMFG...
I thought it was me but my new Titan II is doing the exact same thing of freezing @ the ATT screen. When I first got the phone and turned it on without a sim card installed , it froze at the ATT screen. I figured the battery wasn't charged enough. I then charged for 4 or 5 hours and the same thing freezing.
Then i figured it was the fact no sim was installed...still same problem.
Then out of the blue it started working normally. I thought hmmmm, maybe break in period...
I worked fine for about a day and a half, then while on a call, on speakerphone, i heard this kind of loud static sound and phone went dead. Then turned it back on and again froze at ATT screen Turned if off again and it worked again. Since this was my backup phone, I set it aside to try and decide if I bring it back would they beleive me or not. Knowing my luck, if I brought it back for an exchange, the thing would probably work fine in front of Microsoft employee and they'd think i was crazy. But not after reading this....
This phone is going back....I'm so glad I read this forum...
Thank you!
Did you make sure the back cover was on securely? If the cover is not make the proper contact to the pins inside the phone, the phone will shut off.
Tikerz said:
Did you make sure the back cover was on securely? If the cover is not make the proper contact to the pins inside the phone, the phone will shut off.
Click to expand...
Click to collapse
Are you sure? As with Titan this is not the case.
The pins inside the phone and the pins on the cover have no mechanism to support phone power. It only supports the network coverage. By bending or pushing them away there are good chances you will lose LTE or 3g and without complete contact might lose the network completely too!
BTW, I think HTC needs to get their act together. AT&T Titan's launch batch was rubbish and so was UK Titan launch batch. Nearly 50% had to replace the first handset (if you look at the old threads).
I am presuming you bought it very close to the launch as well so are still in the "launch stock" ?
drupad2drupad said:
Are you sure? As with Titan this is not the case.
The pins inside the phone and the pins on the cover have no mechanism to support phone power. It only supports the network coverage. By bending or pushing them away there are good chances you will lose LTE or 3g and without complete contact might lose the network completely too!
BTW, I think HTC needs to get their act together. AT&T Titan's launch batch was rubbish and so was UK Titan launch batch. Nearly 50% had to replace the first handset (if you look at the old threads).
I am presuming you bought it very close to the launch as well so are still in the "launch stock" ?
Click to expand...
Click to collapse
No, he's right. If you take the back cover off, your phone will shut off automatically with the Titan II.
jeffs99 said:
OMFG...
I thought it was me but my new Titan II is doing the exact same thing of freezing @ the ATT screen. When I first got the phone and turned it on without a sim card installed , it froze at the ATT screen. I figured the battery wasn't charged enough. I then charged for 4 or 5 hours and the same thing freezing.
Then i figured it was the fact no sim was installed...still same problem.
Then out of the blue it started working normally. I thought hmmmm, maybe break in period...
I worked fine for about a day and a half, then while on a call, on speakerphone, i heard this kind of loud static sound and phone went dead. Then turned it back on and again froze at ATT screen Turned if off again and it worked again. Since this was my backup phone, I set it aside to try and decide if I bring it back would they beleive me or not. Knowing my luck, if I brought it back for an exchange, the thing would probably work fine in front of Microsoft employee and they'd think i was crazy. But not after reading this....
This phone is going back....I'm so glad I read this forum...
Thank you!
Click to expand...
Click to collapse
Well I brought it back and they exchanged it without the blink of an eye. They said they've had a few returns already for this same freezing problem for this particular phone ...They also said something to the affect that since this is a new phone it still has a lot of bugs in it...which in a way sounds resonable...
I turned on the phone before i left the store...it worked...let's hope it continues to...
eightypea said:
No, he's right. If you take the back cover off, your phone will shut off automatically with the Titan II.
Click to expand...
Click to collapse
Interesting!
Can anyone please upload a pic of opened Titan II!
Would be good to see what they've changed as Titan can work without the back cover with ease.
drupad2drupad said:
Interesting!
Can anyone please upload a pic of opened Titan II!
Would be good to see what they've changed as Titan can work without the back cover with ease.
Click to expand...
Click to collapse
Actually, That is exactly what I asked in a thread I started about the titan's signal strength.
But, since nobody posted a picture of the titan II with the back cover off, I started to do my own research on Google and I now understand why nobody posted it.
It is impossible to take the back cover off the titan II !
It has a uni-body design with no battery cover and no removable battery!!!
I don't really like this ...
Here is a pic of it with the slide-off panel for the sim card slot;
http://www.wpcentral.com/htc-titan-II-review
drupad2drupad said:
Interesting!
Can anyone please upload a pic of opened Titan II!
Would be good to see what they've changed as Titan can work without the back cover with ease.
Click to expand...
Click to collapse
According to the review, in the case that the phone locks up, you can turn off phone by taking off the sim cover. Actually a pretty slick idea to mimic a battery pull when the battery is immobile fixed in the phone. I was wondering why it turns the phone off on my Titan 2
Related
My wife claims that her phone's screen sometimes would not turn on and she would have to remove the battery in order to get it back on. Today, the phone was dropped from the couch onto the floor. After that the screen will not turn on. I can turn on the phone and I can hear it booting up, but the screen is not on and it's not active. The bottom buttons do respond but can't see anything going on.
Has anyone had this issue? I'm thinking if maybe there is a cable that got disconnected inside the phone?
Any help would be greatly appreciated. Thanks.
salvi said:
My wife claims that her phone's screen sometimes would not turn on and she would have to remove the battery in order to get it back on. Today, the phone was dropped from the couch onto the floor. After that the screen will not turn on. I can turn on the phone and I can hear it booting up, but the screen is not on and it's not active. The bottom buttons do respond but can't see anything going on.
Has anyone had this issue? I'm thinking if maybe there is a cable that got disconnected inside the phone?
Any help would be greatly appreciated. Thanks.
Click to expand...
Click to collapse
Id say its broke. why not just call verizon and they will send you a new one?
salvi said:
My wife claims that her phone's screen sometimes would not turn on and she would have to remove the battery in order to get it back on. Today, the phone was dropped from the couch onto the floor. After that the screen will not turn on. I can turn on the phone and I can hear it booting up, but the screen is not on and it's not active. The bottom buttons do respond but can't see anything going on.
Has anyone had this issue? I'm thinking if maybe there is a cable that got disconnected inside the phone?
Any help would be greatly appreciated. Thanks.
Click to expand...
Click to collapse
I get the same thing once in a while, thought i had it narrowed down to live wallpapers, but got it again after flashing non voodoo over voodoo...oops
Sent from my Superclean Voodoo Fascinate
The phone is flashed to Cricket, so can't call Verizon. It just fell off my hands a couple minutes ago and now it's working again. Hmm.... I wonder if there is a loose cable inside the phone?
If you're not inclined to take it in for a replacement, open it up and have a look
Before you take it apart, make yourself one of those funny looking mad scientist helmets like doc brown had in back to the future... that would help
Sent from my Superclean Voodoo Fascinate
salvi said:
The phone is flashed to Cricket, so can't call Verizon. It just fell off my hands a couple minutes ago and now it's working again. Hmm.... I wonder if there is a loose cable inside the phone?
Click to expand...
Click to collapse
Just call Verizon they don't care or check different software people put on phoneS. I've sent back a Droid x and incredible with custom firmwares themed overclocked the whole 9 yards and both time I got for free a new phone and they never did anything. Verizon is to big of a company to check all the phones they receive everyday. They simply pull the phone out of the box and do a full wipe of everything. They check nothing. And if you decide not to send it back. Enjoy your almost broken phone .
I just can't freaking stand it.
Starting about three weeks ago I have been having major problems with my Streak doing spontaneous restarts. I tried everything. Nothing worked.
I went as far as to use the Wiki instructions to install a version one generation old on the phone so that it would do an over the air update to the current release, which it did. Didn't help. Whenever I used the phone for a long call or to play a game or use navigation, anything that kept it actually doing something for several minutes, it would start rebooting. Sometimes it would freeze to where I had to pull the battery. I even bought a disposable phone while on vacation so I could have something I could count on.
So last week I called Dell support and described what is going on. When the tech heard the symptoms and that I had already done a factory reset and fresh loads and more factory resets, he quickly decided to replace the phone.
I have had the phone since April 2011 and in May I dropped it in my living room. It has worked perfectly but does have a crack in the glass that is purely cosmetic and is not why I tried to get it replaced. The phone has worked perfectly until recently.
I'm banging my head on the desk because, wouldn't you know it, the phone has been working perfectly since I called in. We didn't do anything, just talked about the phone, and it has had one restart in the last week. As a test, I used the Navigator for the 30 mile commute home from work. My wife called me, the phone answered, worked flawlessly on speaker, and when she hung up the Navigator came right back up as smooth as you could ask for. The one game I play right now (Grave Defense) has worked flawlessly except for one restart in the middle of a game. I couldn't ask for the phone to be better.
So what do I do when the replacement arrives? I'm not sure if I trust the phone not to start screwing up again, but I'm going to be sending back a phone that is apparently working fine but has a cracked glass. We all know the entirely reasonable conclusion they will come to.
So what should I do?
Maybe you should call Dell and tell them that the screen is cracked. Find out if they will even take it back. They may not, and wind up charging you for the new one. I've not heard of them doing this, mind you, but it sounds possible.
They may just tell you to send in the old one anyway, but you may as well let them know that the screen is cracked, since they are going to find out when they get it. Hopefully since you already have a return authorization, it wont matter...
Has anyone noticed it seems to be easier to get a replacement since they EOL'd the Streak?
Sent from my Dell Streak using Tapatalk
Maybe they're trying to clear out stock?
I had no problem sending it back with the cracked glass as long as the problem had nothing to do with the glass. Now the damned thing is working, so I have an issue with it.
I really don't understand this phone. I didn't change anything and it is like a different phone.
Please use the Q&A Forum for questions Thanks
Moving to Q&A
Oh, I thought the screen cracked after you called them.
Nevermind. As long as you disclosed the cracked screen, don't hesitate to send it back. If it was bad once, no reason to think it wont be again.
There are definitely some flaky ones.
From some posts I've read, it does seem as though they are being unusually friendly about returns lately. Prolly just my imagination...
Sent from my Dell Streak using Tapatalk
slaydog said:
As long as you disclosed the cracked screen, don't hesitate to send it back.
Click to expand...
Click to collapse
Oh, I never said I did that. I don't want people to think they are knowingly taking back units with cracked screens. The tech didn't ask if it had ever been dropped and I didn't see the point in volunteering the information as it had nothing to do with the problem I was having. I know that is not exactly taking the high road, but as I said, the screen isn't why I'm exchanging it. I considered swapping my cracked screen and the unbroken one from the replacement and sending my flaky phone back with the good screen, but they would probably notice that the phone had been dismantled and assume that is the source of the problem. I'm between a rock and a hard place here, but it's my own fault. I'm probably going to end up with a bill for the replacement phone, but I'll cross that bridge when I come to it.
I'm mostly just astonished at how freaking strange the behavior of this phone is. It was working fine then lost its mind for about three weeks and then decided that it was going to start working the way it is supposed to again with no interference from me. It was flaky in the morning, I did nothing to it, and that afternoon it started behaving itself.
Well, it froze up good yesterday. Tried everything short of swinging a dead cat over my head in a cemetary at midnight and got it working again, just in time to retire it.
When I got home the replacement was waiting for me. Smooth as silk. I played the hell out of my new favorite time sucking game last night (Stupid Zombies) and not a single hiccup. I'd love to lose some of the extra apps, but I think I am going to leave well enough alone this time. Now I need to find out how much Dell is going to bill me for returning a unit with a cracked screen, but I'll worry about that when it happens.
I just purchased my HTC Amaze five days ago and it is randomly turning off. It hasn't happened while using it, but it seems like every day now it has turned off while I haven't been using it. I push the lock button to unlock the phone and it is simply off. When I turn it back on everything is fine, but it is getting really old having to turn it back on so often. At first I thought maybe I was holding the lock button too long and accidentally turning it off, but that is not the case and the phone has been sitting on a table most times it has turned off without a case so the button isn't being pressed accidentally. The battery has more than half of the charge left so that shouldn't be the problem either. The phone just has the standard tmobile apps that came with it so that shouldn't be causing a problem.
Is this common? Is there a setting on the phone that turns it off automatically after awhile or at a certain time? If there isn't a setting is there a way for me to fix the phone or is it simply defective? I didn't buy the extra warranty, but I am within the 14 days to return the phone but it says on the box there is a 50 dollar restocking fee.
I bet there would be no function called automatic turn-off on this phone...and personally I have never faced this issue so far, during my half month period of daily use. Even there is a charge (which I never know), I would still suggest go for exchange. Random turn-off may relates to hardware defect, and is difficult to fix through software change. Try another one and hopefully that would take your headache away. Good luck.
today-g said:
I bet there would be no function called automatic turn-off on this phone...and personally I have never faced this issue so far, during my half month period of daily use. Even there is a charge (which I never know), I would still suggest go for exchange. Random turn-off may relates to hardware defect, and is difficult to fix through software change. Try another one and hopefully that would take your headache away. Good luck.
Click to expand...
Click to collapse
Exactly what I think.
OP: If you are within the grace period, you can exchange the phone without restocking fee, especially if your device is defective.
Good luck!
Two other things I thought might be completely unrelated is that whenever I turn the phone on it says no sim card and then recognizes that there is a sim card and gets a signal and starts working immediately after that.
The other thing is that it says new voice mail whenever I turn the phone on, but when I check the voice mail there is none.
I took the sim card and battery out and put them back in. The no sim card message on start up is gone for now at least. The odd thing I noticed when I put the sim card in is it seems to slide in too easy. On my old phones I am used to a little bit of resistance when putting the sim in, but on this phone it goes in really easy, almost too easy. It seems like it could be easily jarred or even vibrated loose.
Is it supposed to be so easy to slide? Would the phone turn off if it stopped recognizing the sim card?
Thanks for the replies, I haven't ignored them, I am just trying to avoid having to go all the way back to the store, but I will if it shuts down again.
j181 said:
I took the sim card and battery out and put them back in. The no sim card message on start up is gone for now at least. The odd thing I noticed when I put the sim card in is it seems to slide in too easy. On my old phones I am used to a little bit of resistance when putting the sim in, but on this phone it goes in really easy, almost too easy. It seems like it could be easily jarred or even vibrated loose.
Is it supposed to be so easy to slide? Would the phone turn off if it stopped recognizing the sim card?
Thanks for the replies, I haven't ignored them, I am just trying to avoid having to go all the way back to the store, but I will if it shuts down again.
Click to expand...
Click to collapse
A loose sim card causing shutdowns? Hard to imagine how.
I just checked mine, and the metal restrainer is keeping my sim card pretty tight. It is not supposed to be moving around as you guessed.
My sim card sits pretty tight too. The "no sim card" message also pops up every time I turn on the phone. Guess the phone needs a short period to detect whether the sim card is there. For the voice mail I have no clue yet, check with your carrier maybe. Within the grace period I guess you could use this loose problem to support your demand and hopefully the store would not charge you any.
For the random reboot issue, try to do a master reset and that should help. I had that same problem the first few days i used it but after the reset it went away. It wouldnt hurt to try. Just remember all the free apps you downloaded because they will go away.
Sent from the Proud owner of an HTC AMAZE
For the ghost v-mail...use a different phone or have someone call you and leave you a v-mail...as soon as you delete it the ghost voice mail will be gone too. I used to get these all the time on my HD2 and when I called T-Mobile that is what they told me to do...works everytime, until it pops up again. It was explained to me that it happens because you HAD a v-mail at one time and it got stuck in limbo when you deleted it, thus a ghost v-mail.
Thank you for all the help. The factory reset fixed the phone. It hasn't turned off once since I reset it several days ago and it was doing it every day before. Leaving a voicemail also fixed the voicemail that wouldn't go away.
Dropped from my night stand to the floor. Even has a case on it. Will no longer turn back on, tried everything possible. I'm a little confused, I know the phone wasn't made from the greatest material, but this is a little ridiculous. I pre-ordered it for $750 a couple weeks before release, I can't accept that my investment is ruined from a very minor accident.
Probably a long shot, but can anybody think of what could have possibly happened inside the phone that could cause this non-operation? Perhaps something came loose or just broke off? I'm so desperate, I just might disassemble the whole thing and put it back together out of hopelessness. I'm going to contact the UK Samsung soon as I can and see if there is anything I can do, but I doubt that will get anywhere. See I KNEW the ONE time I didn't buy an Otterbox for my phone, something like this would happen. The SGSIII is just too damn big for an Otterbox.
TheFullSpectrum said:
Dropped from my night stand to the floor. Even has a case on it. Will no longer turn back on, tried everything possible. I'm a little confused, I know the phone wasn't made from the greatest material, but this is a little ridiculous. I pre-ordered it for $750 a couple weeks before release, I can't accept that my investment is ruined from a very minor accident.
Probably a long shot, but can anybody think of what could have possibly happened inside the phone that could cause this non-operation? Perhaps something came loose or just broke off? I'm so desperate, I just might disassemble the whole thing and put it back together out of hopelessness. I'm going to contact the UK Samsung soon as I can and see if there is anything I can do, but I doubt that will get anywhere. See I KNEW the ONE time I didn't buy an Otterbox for my phone, something like this would happen. The SGSIII is just too damn big for an Otterbox.
Click to expand...
Click to collapse
Stupid question: tried battery pull, leaving it on the charger for a while? Does the LED come on while hooked to the charger? Tried a usb jib?
Sent from my tricked out AOKP GT-I9300
spamcakes said:
Stupid question: tried battery pull, leaving it on the charger for a while? Does the LED come on while hooked to the charger? Tried a usb jib?
Click to expand...
Click to collapse
Yup did it all, even brought it into AT&T and they tried putting a different battery in it from another SGSIII. Nothing comes on, no LED, no sounds. Very strange, the only thing I can possibly think is that it is defective because no phone in existence should stop working so easily.
TheFullSpectrum said:
Yup did it all, even brought it into AT&T and they tried putting a different battery in it from another SGSIII. Nothing comes on, no LED, no sounds. Very strange, the only thing I can possibly think is that it is defective because no phone in existence should stop working so easily.
Click to expand...
Click to collapse
Any updates?
Definitely request a replacement, had mine drop from really long distances and had no scratches / still functions perfectly.
I've heard of Galaxy S3s suddenly losing power altogether ie. totally unable to power on etc. My telco CSO told me that it was a hardware defect found in the first batch of phones. That might be your problem and the fall could just be a coincidence. Definitely request for a replacement. And maybe get an Otterbox this time? I'm using a Commuter and I don't find it too bulky at all! Cheers.
Mine took a 4 feet chest height lunge screen first on the tiled floor during the first week i got it and there are no scratches, dents or cracks it still works perfectly today probably the hardware defect he mentioned.
Sent from my GT-I9300 using xda app-developers app
Skander1998 said:
Any updates?
Definitely request a replacement, had mine drop from really long distances and had no scratches / still functions perfectly.
Click to expand...
Click to collapse
I've yet to get ahold of the UK Samsung, as the US Samsung doesn't handle the GT-I9300. My backup phone has an issue calling the international number, so as soon as I get another phone I'll have to give them a call and see what they can do.
xxfreakazoidxx said:
I've heard of Galaxy S3s suddenly losing power altogether ie. totally unable to power on etc. My telco CSO told me that it was a hardware defect found in the first batch of phones. That might be your problem and the fall could just be a coincidence. Definitely request for a replacement. And maybe get an Otterbox this time? I'm using a Commuter and I don't find it too bulky at all! Cheers.
Click to expand...
Click to collapse
That would make a lot of sense, seeing as a lot of other people have had their share of drops with the SIII and it still works fine, as most of todays smartphones should. I really hope Samsung will be able to do something about it, I recently lost one phone I just bought in the mail (sent to wrong address, stolen off porch, $430), and if I lose this one that's about $1200 in phones in the past 2 months.
Guys I owned a Galaxy SIII white GT-19300... had it for 3-4 months, bought it brand new. used really carefully, only had one or two falls that's it.
Finally it decided to crap all of a sudden like it had a silent heart attack, just a couple of hours ago. It wasn't charging or was in process of updating or anything. Just that I was sitting and having a sms conversation where in the middle it just won't budge at all. It just went completely pulseless.
These are the symptoms:
-No display
-Won't power up by any means
-No charging light
-No sign of booting up
What I tried:
-Hard reset
-Remove SIM and SD card, still no activity
-Swapped battery of working S3
What should be the next step?. Thankfully warranty period hasn't elapsed yet.
How should I approach now?. Will the warranty company replace the set or more likely create some unsolvable obstacles, like them assuming fall or label the phone rooted etc?
Thanks for your time
saadxe said:
Guys I owned a Galaxy SIII white GT-19300... had it for 3-4 months, bought it brand new. used really carefully, only had one or two falls that's it.
Finally it decided to crap all of a sudden like it had a silent heart attack, just a couple of hours ago. It wasn't charging or was in process of updating or anything. Just that I was sitting and having a sms conversation where in the middle it just won't budge at all. It just went completely pulseless.
These are the symptoms:
-No display
-Won't power up by any means
-No charging light
-No sign of booting up
What I tried:
-Hard reset
-Remove SIM and SD card, still no activity
-Swapped battery of working S3
What should be the next step?. Thankfully warranty period hasn't elapsed yet.
How should I approach now?. Will the warranty company replace the set or more likely create some unsolvable obstacles, like them assuming fall or label the phone rooted etc?
Thanks for your time
Click to expand...
Click to collapse
Warrant may be void if its rooted or custom rom or modified status or rom counter above zero .
No way to reset those on a non booting phone .
Dropped damage incurred again who knows until they take the phone apart .
jje
JJEgan said:
Warrant may be void if its rooted or custom rom or modified status or rom counter above zero .
No way to reset those on a non booting phone .
Click to expand...
Click to collapse
If the phone's truly hard-bricked, there's no way the service center would be able to discern that. Dead is dead.
Agreed, if the phone is truly dead no one in the sammy repair could able to detect that.
Sent from my GT-I9300
I'm sorry but I have to disagree, just because the power port has died, by no means means the memory/storage, or anything else for that matter really is down.. (not that it'll come up, just making a point)
it sounds like you really did everything right to troubleshoot it huh.. well let me just throw a few things out, you probably didnt, but hopefully did overlook..
the cord you're trying to charge it with, could it be not working/charging it?
have you tried another cord, or maybe even a USB cord? was it plugged in when it died? some low quality/defective cords can have some weird effects on phones, like less responsive digitizers, or even short out a phone
did you have any custom CPU settings? over/under clock/volt? had you played with you min/max CPU settings?
it doesn't turn on, did you determin this by seeing no display? seeing if there's any hapticfeedback, or even calling it from another phone and seeing if it rings on the callers side.
I know it seems silly but I'm just throwing out things from personal expirence ..
so now your phone really is dead, well having it under warrenty is great. having worked at an AT&T corporate retailer, I can tell you what happens on our side when you bring in a damaged phone.. well try it ourselves, well ask what happened, if you don't know well ask things like, 'did you drop it', 'or it was in contact with water'. (were actually required to ask, since these things aren't covered under warranty. which let me say, is so broken that we push the extended warranty on you, because it covers basically nothing.. we have a quota that says we need to sell X amount of a list of product/services each month.. but I digress).. anyway, once you tell us it just died out of nowhere we take your phone, put it in an envelope and ship it back to the manufacturer. in the mean time well offer you a loaner phone if you need one (just whatever we have on hand at the time, usually phones we get from trade-ins) (you keep your battery and sim) , and we put a 50 dollar hold on your card (yes on a creditcard, not your account) until your phone comes back in and we get our loaner phone. they'll send you a phone back to us, not yours, usually a refurbished version, then we call you and let you know your phones ready.
NEVER have I ever seen or heard anything ever of checking for root. most of our reps don't even know what that is.. once we submit a replacement form, the new phone is on transit to our shop usually by the next day (meaning they send out the replacement before they get the one we sent).
my advice is once you're sure the phone is dead, take it in to your retailer, tell them it died out of nowhere while you were texting, and it won't turn back on. you don't need to go into anymore detail than that..
clearly I have a problem with rambling this morning haha so ill stop talking there. if you have anymore questions tho, ill be happy to answer. goodluck!
Sent from my GT-I9300 using xda app-developers app
soraxd said:
I'm sorry but I have to disagree, just because the power port has died, by no means means the memory/storage, or anything else for that matter really is down.. (not that it'll come up, just making a point)
it sounds like you really did everything right to troubleshoot it huh.. well let me just throw a few things out, you probably didnt, but hopefully did overlook..
the cord you're trying to charge it with, could it be not working/charging it?
have you tried another cord, or maybe even a USB cord? was it plugged in when it died? some low quality/defective cords can have some weird effects on phones, like less responsive digitizers, or even short out a phone
Click to expand...
Click to collapse
Didn't mention it. I underwent much thoroughly then what I typed.. Yup tried 3 different cables, couple of chargers, usb cable.
And no it really wasn't plugged in. I really was expecting a sms at that time, when it took too long, I took it out from the pocket and voila DEAD!
soraxd said:
did you have any custom CPU settings? over/under clock/volt? had you played with you min/max CPU settings?
Click to expand...
Click to collapse
No didn't.. was too scared to try that!
soraxd said:
it doesn't turn on, did you determin this by seeing no display? seeing if there's any hapticfeedback, or even calling it from another phone and seeing if it rings on the callers side.
Click to expand...
Click to collapse
Tried everything you mentioned and even more then that!
yup lifeless like a brick.
** By the way an incidental finding found before claiming warranty. While having the battery in the phone. It was still warm. Removed it. Became cooler, upon reinstall, it became warm again. What gives??!
It's more like a phone in coma!
soraxd said:
I know it seems silly but I'm just throwing out things from personal expirence ..
so now your phone really is dead, well having it under warrenty is great. having worked at an AT&T corporate retailer, I can tell you what happens on our side when you bring in a damaged phone.. well try it ourselves, well ask what happened, if you don't know well ask things like, 'did you drop it', 'or it was in contact with water'. (were actually required to ask, since these things aren't covered under warranty. which let me say, is so broken that we push the extended warranty on you, because it covers basically nothing.. we have a quota that says we need to sell X amount of a list of product/services each month.. but I digress).. anyway, once you tell us it just died out of nowhere we take your phone, put it in an envelope and ship it back to the manufacturer. in the mean time well offer you a loaner phone if you need one (just whatever we have on hand at the time, usually phones we get from trade-ins) (you keep your battery and sim) , and we put a 50 dollar hold on your card (yes on a creditcard, not your account) until your phone comes back in and we get our loaner phone. they'll send you a phone back to us, not yours, usually a refurbished version, then we call you and let you know your phones ready.
NEVER have I ever seen or heard anything ever of checking for root. most of our reps don't even know what that is.. once we submit a replacement form, the new phone is on transit to our shop usually by the next day (meaning they send out the replacement before they get the one we sent).
my advice is once you're sure the phone is dead, take it in to your retailer, tell them it died out of nowhere while you were texting, and it won't turn back on. you don't need to go into anymore detail than that..
clearly I have a problem with rambling this morning haha so ill stop talking there. if you have anymore questions tho, ill be happy to answer. goodluck!
Sent from my GT-I9300 using xda app-developers app
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Thanks for the detailed reply man, really appreciated. Especially since I was already trying to read the minds of these warranty dealers!
So just a while ago I gave it in for warranty. I was adamant of it going dead while I was doing an sms (although true!).. just said no to whatever cause they tried to find (wasn't any, honest!). They were pressing me though for the graze it got (a month ago).. I said 90% of the phones are scratched, and how many do die? He went okay we'll see then, 'yeah you are right we buy that, most that gets damaged from a fall is a phone with shattered screen!"'. Next question, the tricky one!. Did you modify/update software?
I was like, I keep my phones as stock and was totally acting alien to terms like 'rooting' 'firmware' 'kernel' etc (not being honest, but i'm sure that's not the cause)
He was like okay hand it over, we'll do the rest!
Hopefully they don't ever get to revive the mobo or i'm screwed for real!
my phone just died after flashing morfic A10 kernel. i am running stock rooted rom and the best part my sgs 3 was bought 11/18/12 from target, cant go to download mode, cant go to recovery i even tried adb recovery and download mode hoping to turn on nada, charge for an hour no led flashing. my sgs3 totally dead. called target and they said just bring it and they will replace it with new one if the phone wont turn on. is that mean i will be okay even my phone is rooted?
UPDATE:
Thank God.. got my SIII fixed in warranty, now it's back to life!
Just had a motherboard replacement, no further details given.
Hence kind of proven!:
if the phone is truly dead no one in the sammy repair could able to detect that.
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