My wife claims that her phone's screen sometimes would not turn on and she would have to remove the battery in order to get it back on. Today, the phone was dropped from the couch onto the floor. After that the screen will not turn on. I can turn on the phone and I can hear it booting up, but the screen is not on and it's not active. The bottom buttons do respond but can't see anything going on.
Has anyone had this issue? I'm thinking if maybe there is a cable that got disconnected inside the phone?
Any help would be greatly appreciated. Thanks.
salvi said:
My wife claims that her phone's screen sometimes would not turn on and she would have to remove the battery in order to get it back on. Today, the phone was dropped from the couch onto the floor. After that the screen will not turn on. I can turn on the phone and I can hear it booting up, but the screen is not on and it's not active. The bottom buttons do respond but can't see anything going on.
Has anyone had this issue? I'm thinking if maybe there is a cable that got disconnected inside the phone?
Any help would be greatly appreciated. Thanks.
Click to expand...
Click to collapse
Id say its broke. why not just call verizon and they will send you a new one?
salvi said:
My wife claims that her phone's screen sometimes would not turn on and she would have to remove the battery in order to get it back on. Today, the phone was dropped from the couch onto the floor. After that the screen will not turn on. I can turn on the phone and I can hear it booting up, but the screen is not on and it's not active. The bottom buttons do respond but can't see anything going on.
Has anyone had this issue? I'm thinking if maybe there is a cable that got disconnected inside the phone?
Any help would be greatly appreciated. Thanks.
Click to expand...
Click to collapse
I get the same thing once in a while, thought i had it narrowed down to live wallpapers, but got it again after flashing non voodoo over voodoo...oops
Sent from my Superclean Voodoo Fascinate
The phone is flashed to Cricket, so can't call Verizon. It just fell off my hands a couple minutes ago and now it's working again. Hmm.... I wonder if there is a loose cable inside the phone?
If you're not inclined to take it in for a replacement, open it up and have a look
Before you take it apart, make yourself one of those funny looking mad scientist helmets like doc brown had in back to the future... that would help
Sent from my Superclean Voodoo Fascinate
salvi said:
The phone is flashed to Cricket, so can't call Verizon. It just fell off my hands a couple minutes ago and now it's working again. Hmm.... I wonder if there is a loose cable inside the phone?
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Click to collapse
Just call Verizon they don't care or check different software people put on phoneS. I've sent back a Droid x and incredible with custom firmwares themed overclocked the whole 9 yards and both time I got for free a new phone and they never did anything. Verizon is to big of a company to check all the phones they receive everyday. They simply pull the phone out of the box and do a full wipe of everything. They check nothing. And if you decide not to send it back. Enjoy your almost broken phone .
Related
Yesterday, I was at the beach, phone was fine, later i go into the bag of things I brought out to check my shiny new Evo 3D, only to find it turned off, and I haven't been able to get a thing working all day, won't come on, wont give me a startup vibrate, screen flash, charge light, or anything. No water damage either I've checked the water indicator and nothing is different. Any ideas on how to get it back up and running.
Also, my girlfriends OG Evo will come on, but no screen, screen will not show anything even though capacitive buttons glow a normal, no water damage on her phone either.
Yes I posted this yesterday but under a weird title
Yes I have battery pulled
Yes I have tried a new SD card, and completely removing the SD
Don't know what else to try
Please help
Maybe the sun borked something in the units. I don't know if you left it baking in the sun but I know that leaving it in direct sunlight for prolonged period of time can wreak major havoc on LCD screens.
When you plug in the device you do you at least get a charge light indicator?
I'd suggest cooling down the device but since you said this was yesterday I don't see how this could help you.
Battery pull, fan cool down, wait an hour, reassemble and try again.
If no go. 611 my friend
darkflame said:
Maybe the sun borked something in the units. I don't know if you left it baking in the sun but I know that leaving it in direct sunlight for prolonged period of time can wreak major havoc on LCD screens.
When you plug in the device you do you at least get a charge light indicator?
I'd suggest cooling down the device but since you said this was yesterday I don't see how this could help you.
Battery pull, fan cool down, wait an hour, reassemble and try again.
If no go. 611 my friend
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Click to collapse
The sun could of baked your phones both of them depending on how hot it was at the beach . I know the sun will **** up a lcd screen. Since your both having issues im guessing it was from the sun so I would take it to sprint and get it checked out .
reaper24 said:
The sun could of baked your phones both of them depending on how hot it was at the beach . I know the sun will **** up a lcd screen. Since your both having issues im guessing it was from the sun so I would take it to sprint and get it checked out .
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Click to collapse
I went to a sprint store today, they cant touch it until 30 days, I'm not sure how it could have gotten so overheated, It was left in the bottom of the bag, and everything else down there was fairly cool, i tried cooling it over the ac though.
And no, no charge light at all
question
How many days have you had it... Seems like a defective phone from the get go to me. I would be pissed if I bought a new phone and it died in 2 days. Return the phone and don't take no for an answer!!! They should give you another one.
flyboyjr said:
How many days have you had it... Seems like a defective phone from the get go to me. I would be pissed if I bought a new phone and it died in 2 days. Return the phone and don't take no for an answer!!! They should give you another one.
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Click to collapse
I agree. Take the 3vo back demand an exchange. Take the evo back separately (maybe different store altogether) and have the tech fix it or do the insurance deal.
Beaches are the graveyards of electronics. Don't take them there unless you plan on burying them during your visit.
in your shoes!
Hey I am having the same Problem (diff circumstances, not beach temps I am in Chicago) I was at my friends apt tonight showing off the EVO 3D when the screen just went black! The phone said it had over 70% battery remaining. It has been about 3 hours since and the phone will not turn back on. I have taken out the battery plugged in power and done it all backwards too. I don't know what to do right now. I got this phone TODAY!!!
balistic2 said:
Hey I am having the same Problem (diff circumstances, not beach temps I am in Chicago) I was at my friends apt tonight showing off the EVO 3D when the screen just went black! The phone said it had over 70% battery remaining. It has been about 3 hours since and the phone will not turn back on. I have taken out the battery plugged in power and done it all backwards too. I don't know what to do right now. I got this phone TODAY!!!
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Click to collapse
Did you do the OTA update ? Isn't there a hard reset ? I haven't messed with the OTA yet. Got my phone today from sprint online. Anyways I know the HTC touch pro 2 had a SLEEP issue it was called the SOD screen of death phone would turn screen off and you couldnt get it to wake up at all. You had to pull battery multiple times to get the sucker to work.
reaper24 said:
Did you do the OTA update ? Isn't there a hard reset ? I haven't messed with the OTA yet. Got my phone today from sprint online. Anyways I know the HTC touch pro 2 had a SLEEP issue it was called the SOD screen of death phone would turn screen off and you couldnt get it to wake up at all. You had to pull battery multiple times to get the sucker to work.
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Click to collapse
I have been trying to hard reset my device all night now! I have been trying this method: google search EVO 3D hard reset and its the first link... basicly it says hold down your vol down button then hold the power button but nothing happens for me.
but to no avail! I have tried taking the batt out multiple times and press the power button. I have tried keeping the batt out with the power cord plugged in. nothing is working!
Seanc13 said:
I went to a sprint store today, they cant touch it until 30 days, I'm not sure how it could have gotten so overheated, It was left in the bottom of the bag, and everything else down there was fairly cool, i tried cooling it over the ac though.
And no, no charge light at all
Click to expand...
Click to collapse
they just dont wanna becuz they might have to swap you and theres no referbs yet so they would have to give a new one and dont want to cuz they would rather sell it
so they have to take a look at it call CS 1800 theyll walk you threw all the stuff you tried (that didnt work) once its doesnt work with their help thell issue you a repair ticket and then the store will have to look at
Efff that...RETURN both phones as defective.
my evoG had 3 returns before i was happy.
Today my 3d decided to turn off and not turn back on after selecting an application. had to pull the battery to get it back up again..
HW002.. I will be taking mine back in .. seems enough people are having the device just shutdown on them for no good reason.
Remove the sdcard then try and boot the phone.
I ordered it online on the 21st, So what I really want to know, is if i take it to a corporate store with the box and all items that came with it, will they allow me to swap it there, or will I have to call CS and have them send a replacement?
I was just curious if anyone was else was having the issues my first Titan II was having.
I just got it yesterday and within 2 hours it started trying to reboot itself only to freeze on the ATT screen. I would then turn the phone off and then turn it on and it would start working again. after another 5 reboots the phone would not get passed the ATT screen no matter how many factory resets I did. When I went to the Microsoft store to get a new phone (because of an obvious hardware issue) another customer next to me had the same problem.
Luckily the Microsoft store just gave me a new phone and I am a happy customer for now, my second phone seems to be working great.
I have no issues related to that at all to report.
metalgod862 said:
I was just curious if anyone was else was having the issues my first Titan II was having.
I just got it yesterday and within 2 hours it started trying to reboot itself only to freeze on the ATT screen. I would then turn the phone off and then turn it on and it would start working again. after another 5 reboots the phone would not get passed the ATT screen no matter how many factory resets I did. When I went to the Microsoft store to get a new phone (because of an obvious hardware issue) another customer next to me had the same problem.
Luckily the Microsoft store just gave me a new phone and I am a happy customer for now, my second phone seems to be working great.
Click to expand...
Click to collapse
OMFG...
I thought it was me but my new Titan II is doing the exact same thing of freezing @ the ATT screen. When I first got the phone and turned it on without a sim card installed , it froze at the ATT screen. I figured the battery wasn't charged enough. I then charged for 4 or 5 hours and the same thing freezing.
Then i figured it was the fact no sim was installed...still same problem.
Then out of the blue it started working normally. I thought hmmmm, maybe break in period...
I worked fine for about a day and a half, then while on a call, on speakerphone, i heard this kind of loud static sound and phone went dead. Then turned it back on and again froze at ATT screen Turned if off again and it worked again. Since this was my backup phone, I set it aside to try and decide if I bring it back would they beleive me or not. Knowing my luck, if I brought it back for an exchange, the thing would probably work fine in front of Microsoft employee and they'd think i was crazy. But not after reading this....
This phone is going back....I'm so glad I read this forum...
Thank you!
Did you make sure the back cover was on securely? If the cover is not make the proper contact to the pins inside the phone, the phone will shut off.
Tikerz said:
Did you make sure the back cover was on securely? If the cover is not make the proper contact to the pins inside the phone, the phone will shut off.
Click to expand...
Click to collapse
Are you sure? As with Titan this is not the case.
The pins inside the phone and the pins on the cover have no mechanism to support phone power. It only supports the network coverage. By bending or pushing them away there are good chances you will lose LTE or 3g and without complete contact might lose the network completely too!
BTW, I think HTC needs to get their act together. AT&T Titan's launch batch was rubbish and so was UK Titan launch batch. Nearly 50% had to replace the first handset (if you look at the old threads).
I am presuming you bought it very close to the launch as well so are still in the "launch stock" ?
drupad2drupad said:
Are you sure? As with Titan this is not the case.
The pins inside the phone and the pins on the cover have no mechanism to support phone power. It only supports the network coverage. By bending or pushing them away there are good chances you will lose LTE or 3g and without complete contact might lose the network completely too!
BTW, I think HTC needs to get their act together. AT&T Titan's launch batch was rubbish and so was UK Titan launch batch. Nearly 50% had to replace the first handset (if you look at the old threads).
I am presuming you bought it very close to the launch as well so are still in the "launch stock" ?
Click to expand...
Click to collapse
No, he's right. If you take the back cover off, your phone will shut off automatically with the Titan II.
jeffs99 said:
OMFG...
I thought it was me but my new Titan II is doing the exact same thing of freezing @ the ATT screen. When I first got the phone and turned it on without a sim card installed , it froze at the ATT screen. I figured the battery wasn't charged enough. I then charged for 4 or 5 hours and the same thing freezing.
Then i figured it was the fact no sim was installed...still same problem.
Then out of the blue it started working normally. I thought hmmmm, maybe break in period...
I worked fine for about a day and a half, then while on a call, on speakerphone, i heard this kind of loud static sound and phone went dead. Then turned it back on and again froze at ATT screen Turned if off again and it worked again. Since this was my backup phone, I set it aside to try and decide if I bring it back would they beleive me or not. Knowing my luck, if I brought it back for an exchange, the thing would probably work fine in front of Microsoft employee and they'd think i was crazy. But not after reading this....
This phone is going back....I'm so glad I read this forum...
Thank you!
Click to expand...
Click to collapse
Well I brought it back and they exchanged it without the blink of an eye. They said they've had a few returns already for this same freezing problem for this particular phone ...They also said something to the affect that since this is a new phone it still has a lot of bugs in it...which in a way sounds resonable...
I turned on the phone before i left the store...it worked...let's hope it continues to...
eightypea said:
No, he's right. If you take the back cover off, your phone will shut off automatically with the Titan II.
Click to expand...
Click to collapse
Interesting!
Can anyone please upload a pic of opened Titan II!
Would be good to see what they've changed as Titan can work without the back cover with ease.
drupad2drupad said:
Interesting!
Can anyone please upload a pic of opened Titan II!
Would be good to see what they've changed as Titan can work without the back cover with ease.
Click to expand...
Click to collapse
Actually, That is exactly what I asked in a thread I started about the titan's signal strength.
But, since nobody posted a picture of the titan II with the back cover off, I started to do my own research on Google and I now understand why nobody posted it.
It is impossible to take the back cover off the titan II !
It has a uni-body design with no battery cover and no removable battery!!!
I don't really like this ...
Here is a pic of it with the slide-off panel for the sim card slot;
http://www.wpcentral.com/htc-titan-II-review
drupad2drupad said:
Interesting!
Can anyone please upload a pic of opened Titan II!
Would be good to see what they've changed as Titan can work without the back cover with ease.
Click to expand...
Click to collapse
According to the review, in the case that the phone locks up, you can turn off phone by taking off the sim cover. Actually a pretty slick idea to mimic a battery pull when the battery is immobile fixed in the phone. I was wondering why it turns the phone off on my Titan 2
I've been having an odd issue occasionally for the last few months with my Rezound. I'll be using the phone normally with a fair amount of charge left, and suddenly the screen will turn off and the phone will go completely unresponsive. Nothing works to turn the phone back on, including pulling the battery, holding vol down + power, and issuing a reboot command via adb. When I try to turn the phone on, I'll get a quick vibrate, like the one that usually happens when you turn the phone on, but nothing displays on the screen and there's no indication that the phone is doing anything else. In the past I've been able to leave the phone plugged in overnight and it's awake and working in the morning, but I haven't had such luck this time around. I've been sporadically able to get to the phone through adb, but it's iffy at best. Reflashing the latest RUU via adb hasn't done the trick. Has anybody else experienced this? Any thoughts or suggestions?
Phone is S-Off, I've experienced this issue with both Nil's and Newt's Sense 4.0/4.1 roms, I don't remember if I ever experienced this issue with a 3.6 rom. Just in the last week, I flashed the latest RUU (with the 2.27 HBOOT), was running one of the older RUUs prior to that.
Putts said:
I've been having an odd issue occasionally for the last few months with my Rezound. I'll be using the phone normally with a fair amount of charge left, and suddenly the screen will turn off and the phone will go completely unresponsive. Nothing works to turn the phone back on, including pulling the battery, holding vol down + power, and issuing a reboot command via adb. When I try to turn the phone on, I'll get a quick vibrate, like the one that usually happens when you turn the phone on, but nothing displays on the screen and there's no indication that the phone is doing anything else. In the past I've been able to leave the phone plugged in overnight and it's awake and working in the morning, but I haven't had such luck this time around. I've been sporadically able to get to the phone through adb, but it's iffy at best. Reflashing the latest RUU via adb hasn't done the trick. Has anybody else experienced this? Any thoughts or suggestions?
Phone is S-Off, I've experienced this issue with both Nil's and Newt's Sense 4.0/4.1 roms, I don't remember if I ever experienced this issue with a 3.6 rom. Just in the last week, I flashed the latest RUU (with the 2.27 HBOOT), was running one of the older RUUs prior to that.
Click to expand...
Click to collapse
Sounds like a hardware issue, try for a warranty replacement if you have it.
Bensky91 said:
Sounds like a hardware issue, try for a warranty replacement if you have it.
Click to expand...
Click to collapse
Bah, was afraid of that. I got the phone in February or March so I should still be under warranty at least. Any advice on whether I should take the phone into a Verizon store or just call their 1-800 number for tech support? Thanks.
Putts said:
Bah, was afraid of that. I got the phone in February or March so I should still be under warranty at least. Any advice on whether I should take the phone into a Verizon store or just call their 1-800 number for tech support? Thanks.
Click to expand...
Click to collapse
What ever is easiest for you. If you want another one now, go to a Verizon store. If you don't mind waiting a day or two to have it shipped to your home, call the number.
mclass55 said:
What ever is easiest for you. If you want another one now, go to a Verizon store. If you don't mind waiting a day or two to have it shipped to your home, call the number.
Click to expand...
Click to collapse
Thanks. Decided to go to the store today and the tech couldn't get it figured out, she was completely baffled. Apparently though, it's now their policy to not do warranty replacements on site anymore...she said that I would get one in the mail in 3-5 days. Not sure if that was just the policy at that store or across the board, but yet another reason why I'm hating Verizon more and more.
Try taking the battery out and plunging in the Rezound to a wall charger. Then wait for the orange led to light up, put the battery back in and wait 3hr, then try to boot.
darkghost568 said:
Try taking the battery out and plunging in the Rezound to a wall charger. Then wait for the orange led to light up, put the battery back in and wait 3hr, then try to boot.
Click to expand...
Click to collapse
My phone just started doing something similiar. Everything was working fine one minute and the next the screen is black. The led still blinks and comes when on the charger. And the haptic feedback works, when you press hardware keys the softkeys light up like they are supposed too. I can also receive calls and answer them by guessing approximately how to swipe with a black screen. I am thinking the screen is bad, but the touching still works.
I dont want to switch phones, I want to keep my unlimited plan from verizon. I don't think I should have to pay a deductible if the hardware on my phone is bad.
ninjabeaver said:
My phone just started doing something similiar. Everything was working fine one minute and the next the screen is black. The led still blinks and comes when on the charger. And the haptic feedback works, when you press hardware keys the softkeys light up like they are supposed too. I can also receive calls and answer them by guessing approximately how to swipe with a black screen. I am thinking the screen is bad, but the touching still works.
I dont want to switch phones, I want to keep my unlimited plan from verizon. I don't think I should have to pay a deductible if the hardware on my phone is bad.
Click to expand...
Click to collapse
I just had this happen to me with my Rezound. screen is very dim on boot and not on at all during operations. Haptic feedback is there, and notification sounds are being played. Did you find something that worked or am I destined for a holiday trip to get a replacement phone?
Thanks,
Well my awesome sauce with the note 2 seems to be doing downhill... I LOVE my phone... then all of a sudden yesterday I had it sitting on the arm rest of my recliner.... I accidentally knocked it off on to the hardwood floor and it must have hit just right as it cracked the screen. The phone still functioned fine, but the screen was cracked. I took it to a local cell phone repair shop to have the screen replaced. When they put it back together it wouldn't boot... well then after replacing a button, it booted and they thought that was it. Well after it booted I made a call, and as I set the phone down, I noticed it turned off. So after a couple of more boots and confirmations that tapping it at the top of the device did this, I got a charger. Well with the charger plugged in it does the same thing, which tells me it's not a battery connection as google searching would lead me to believe. Please tell me someone knows something to try and fix this? Should I just cut my losses and buy a used device? I see beans has his on swappa and it's making me consider coming up with the money to do that. Thanks for any input/advice!!!!
Michael
Damn! They're supposed to test it out after they replace the screen and give it back to you. These screen replacements are very sensitive and you have to really use caution when messing with them. I've never heard of this but do you have a case on it or around it at the moment? sorry man. Have you discovered anything else?
Well after he spent some time with my phone last night, he said he thinks he found a loose cable. I picked it up today and it hasn't shut off yet. The screen looks beautiful by the way. Back to playing around with Trents Rom!
mdbowman said:
Well after he spent some time with my phone last night, he said he thinks he found a loose cable. I picked it up today and it hasn't shut off yet. The screen looks beautiful by the way. Back to playing around with Trents Rom!
Click to expand...
Click to collapse
Glad the store solved that out. I've had a similar thing if I tap my phone on a table around the camera area it just shuts off as well. Only solution I've found is using the massive case from the 9300mah zero Lemon battery. Adds a sought bit of bulk
Sent from my SCH-I605 using Tapatalk
This is why a ZAGG and good case are worth every penny
Hi everyone, my S3 decided it liked swimming yesterday and fell into a toilet and stopped working. As soon as I got it out, I took the battery out, wrapped it in toilet paper, and left it in the sun for 12 hours. Now, its being detected by my computer, and charges, but the screen stays blank. Is there any way without opening up the phone, as it is still under warranty, that I can fix the screen problem. It was running rooted Samsung 4.3 stock rom and was working fine till it had a swim.
Thanks in advance,
PSLover14
PSLover14 said:
Hi everyone, my S3 decided it liked swimming yesterday and fell into a toilet and stopped working. As soon as I got it out, I took the battery out, wrapped it in toilet paper, and left it in the sun for 12 hours. Now, its being detected by my computer, and charges, but the screen stays blank. Is there any way without opening up the phone, as it is still under warranty, that I can fix the screen problem. It was running rooted Samsung 4.3 stock rom and was working fine till it had a swim.
Thanks in advance,
PSLover14
Click to expand...
Click to collapse
Im afraid leaving it in the sun would of done more harm than that. This keeps the water inside then allows it to evaporate into even smaller gaps then condense back into water when it can't get out. The "correct" i suppose way of doing it is by pulling it apart a much as you can and putting it in rice etc.
Im don't think there is a way to bring the screen back at this point.
Darke5tShad0w said:
Im afraid leaving it in the sun would of done more harm than that. This keeps the water inside then allows it to evaporate into even smaller gaps then condense back into water when it can't get out. The "correct" i suppose way of doing it is by pulling it apart a much as you can and putting it in rice etc.
Im don't think there is a way to bring the screen back at this point.
Click to expand...
Click to collapse
So if I clean up the connector inside the phone, it will do nothing? as everything else works, as confirmed through a ADB screenviewer on my PC (litecam Android)
PSLover14 said:
So if I clean up the connector inside the phone, it will do nothing? as everything else works, as confirmed through a ADB screenviewer on my PC (litecam Android)
Click to expand...
Click to collapse
There is defiantly no harm in trying.
Ok, now i'm worried.
I opened my phone up to clean up all the connectors, and now the phone does not even turn on, it just vibrates for a second when plugged in and repeats it every two seconds. Is there any way to fix this? I don't want to have to get a replacement as all my data is on this phone, as before, it was turning on.