I've been having an odd issue occasionally for the last few months with my Rezound. I'll be using the phone normally with a fair amount of charge left, and suddenly the screen will turn off and the phone will go completely unresponsive. Nothing works to turn the phone back on, including pulling the battery, holding vol down + power, and issuing a reboot command via adb. When I try to turn the phone on, I'll get a quick vibrate, like the one that usually happens when you turn the phone on, but nothing displays on the screen and there's no indication that the phone is doing anything else. In the past I've been able to leave the phone plugged in overnight and it's awake and working in the morning, but I haven't had such luck this time around. I've been sporadically able to get to the phone through adb, but it's iffy at best. Reflashing the latest RUU via adb hasn't done the trick. Has anybody else experienced this? Any thoughts or suggestions?
Phone is S-Off, I've experienced this issue with both Nil's and Newt's Sense 4.0/4.1 roms, I don't remember if I ever experienced this issue with a 3.6 rom. Just in the last week, I flashed the latest RUU (with the 2.27 HBOOT), was running one of the older RUUs prior to that.
Putts said:
I've been having an odd issue occasionally for the last few months with my Rezound. I'll be using the phone normally with a fair amount of charge left, and suddenly the screen will turn off and the phone will go completely unresponsive. Nothing works to turn the phone back on, including pulling the battery, holding vol down + power, and issuing a reboot command via adb. When I try to turn the phone on, I'll get a quick vibrate, like the one that usually happens when you turn the phone on, but nothing displays on the screen and there's no indication that the phone is doing anything else. In the past I've been able to leave the phone plugged in overnight and it's awake and working in the morning, but I haven't had such luck this time around. I've been sporadically able to get to the phone through adb, but it's iffy at best. Reflashing the latest RUU via adb hasn't done the trick. Has anybody else experienced this? Any thoughts or suggestions?
Phone is S-Off, I've experienced this issue with both Nil's and Newt's Sense 4.0/4.1 roms, I don't remember if I ever experienced this issue with a 3.6 rom. Just in the last week, I flashed the latest RUU (with the 2.27 HBOOT), was running one of the older RUUs prior to that.
Click to expand...
Click to collapse
Sounds like a hardware issue, try for a warranty replacement if you have it.
Bensky91 said:
Sounds like a hardware issue, try for a warranty replacement if you have it.
Click to expand...
Click to collapse
Bah, was afraid of that. I got the phone in February or March so I should still be under warranty at least. Any advice on whether I should take the phone into a Verizon store or just call their 1-800 number for tech support? Thanks.
Putts said:
Bah, was afraid of that. I got the phone in February or March so I should still be under warranty at least. Any advice on whether I should take the phone into a Verizon store or just call their 1-800 number for tech support? Thanks.
Click to expand...
Click to collapse
What ever is easiest for you. If you want another one now, go to a Verizon store. If you don't mind waiting a day or two to have it shipped to your home, call the number.
mclass55 said:
What ever is easiest for you. If you want another one now, go to a Verizon store. If you don't mind waiting a day or two to have it shipped to your home, call the number.
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Click to collapse
Thanks. Decided to go to the store today and the tech couldn't get it figured out, she was completely baffled. Apparently though, it's now their policy to not do warranty replacements on site anymore...she said that I would get one in the mail in 3-5 days. Not sure if that was just the policy at that store or across the board, but yet another reason why I'm hating Verizon more and more.
Try taking the battery out and plunging in the Rezound to a wall charger. Then wait for the orange led to light up, put the battery back in and wait 3hr, then try to boot.
darkghost568 said:
Try taking the battery out and plunging in the Rezound to a wall charger. Then wait for the orange led to light up, put the battery back in and wait 3hr, then try to boot.
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Click to collapse
My phone just started doing something similiar. Everything was working fine one minute and the next the screen is black. The led still blinks and comes when on the charger. And the haptic feedback works, when you press hardware keys the softkeys light up like they are supposed too. I can also receive calls and answer them by guessing approximately how to swipe with a black screen. I am thinking the screen is bad, but the touching still works.
I dont want to switch phones, I want to keep my unlimited plan from verizon. I don't think I should have to pay a deductible if the hardware on my phone is bad.
ninjabeaver said:
My phone just started doing something similiar. Everything was working fine one minute and the next the screen is black. The led still blinks and comes when on the charger. And the haptic feedback works, when you press hardware keys the softkeys light up like they are supposed too. I can also receive calls and answer them by guessing approximately how to swipe with a black screen. I am thinking the screen is bad, but the touching still works.
I dont want to switch phones, I want to keep my unlimited plan from verizon. I don't think I should have to pay a deductible if the hardware on my phone is bad.
Click to expand...
Click to collapse
I just had this happen to me with my Rezound. screen is very dim on boot and not on at all during operations. Haptic feedback is there, and notification sounds are being played. Did you find something that worked or am I destined for a holiday trip to get a replacement phone?
Thanks,
Related
Yesterday, I was at the beach, phone was fine, later i go into the bag of things I brought out to check my shiny new Evo 3D, only to find it turned off, and I haven't been able to get a thing working all day, won't come on, wont give me a startup vibrate, screen flash, charge light, or anything. No water damage either I've checked the water indicator and nothing is different. Any ideas on how to get it back up and running.
Also, my girlfriends OG Evo will come on, but no screen, screen will not show anything even though capacitive buttons glow a normal, no water damage on her phone either.
Yes I posted this yesterday but under a weird title
Yes I have battery pulled
Yes I have tried a new SD card, and completely removing the SD
Don't know what else to try
Please help
Maybe the sun borked something in the units. I don't know if you left it baking in the sun but I know that leaving it in direct sunlight for prolonged period of time can wreak major havoc on LCD screens.
When you plug in the device you do you at least get a charge light indicator?
I'd suggest cooling down the device but since you said this was yesterday I don't see how this could help you.
Battery pull, fan cool down, wait an hour, reassemble and try again.
If no go. 611 my friend
darkflame said:
Maybe the sun borked something in the units. I don't know if you left it baking in the sun but I know that leaving it in direct sunlight for prolonged period of time can wreak major havoc on LCD screens.
When you plug in the device you do you at least get a charge light indicator?
I'd suggest cooling down the device but since you said this was yesterday I don't see how this could help you.
Battery pull, fan cool down, wait an hour, reassemble and try again.
If no go. 611 my friend
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Click to collapse
The sun could of baked your phones both of them depending on how hot it was at the beach . I know the sun will **** up a lcd screen. Since your both having issues im guessing it was from the sun so I would take it to sprint and get it checked out .
reaper24 said:
The sun could of baked your phones both of them depending on how hot it was at the beach . I know the sun will **** up a lcd screen. Since your both having issues im guessing it was from the sun so I would take it to sprint and get it checked out .
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Click to collapse
I went to a sprint store today, they cant touch it until 30 days, I'm not sure how it could have gotten so overheated, It was left in the bottom of the bag, and everything else down there was fairly cool, i tried cooling it over the ac though.
And no, no charge light at all
question
How many days have you had it... Seems like a defective phone from the get go to me. I would be pissed if I bought a new phone and it died in 2 days. Return the phone and don't take no for an answer!!! They should give you another one.
flyboyjr said:
How many days have you had it... Seems like a defective phone from the get go to me. I would be pissed if I bought a new phone and it died in 2 days. Return the phone and don't take no for an answer!!! They should give you another one.
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Click to collapse
I agree. Take the 3vo back demand an exchange. Take the evo back separately (maybe different store altogether) and have the tech fix it or do the insurance deal.
Beaches are the graveyards of electronics. Don't take them there unless you plan on burying them during your visit.
in your shoes!
Hey I am having the same Problem (diff circumstances, not beach temps I am in Chicago) I was at my friends apt tonight showing off the EVO 3D when the screen just went black! The phone said it had over 70% battery remaining. It has been about 3 hours since and the phone will not turn back on. I have taken out the battery plugged in power and done it all backwards too. I don't know what to do right now. I got this phone TODAY!!!
balistic2 said:
Hey I am having the same Problem (diff circumstances, not beach temps I am in Chicago) I was at my friends apt tonight showing off the EVO 3D when the screen just went black! The phone said it had over 70% battery remaining. It has been about 3 hours since and the phone will not turn back on. I have taken out the battery plugged in power and done it all backwards too. I don't know what to do right now. I got this phone TODAY!!!
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Click to collapse
Did you do the OTA update ? Isn't there a hard reset ? I haven't messed with the OTA yet. Got my phone today from sprint online. Anyways I know the HTC touch pro 2 had a SLEEP issue it was called the SOD screen of death phone would turn screen off and you couldnt get it to wake up at all. You had to pull battery multiple times to get the sucker to work.
reaper24 said:
Did you do the OTA update ? Isn't there a hard reset ? I haven't messed with the OTA yet. Got my phone today from sprint online. Anyways I know the HTC touch pro 2 had a SLEEP issue it was called the SOD screen of death phone would turn screen off and you couldnt get it to wake up at all. You had to pull battery multiple times to get the sucker to work.
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Click to collapse
I have been trying to hard reset my device all night now! I have been trying this method: google search EVO 3D hard reset and its the first link... basicly it says hold down your vol down button then hold the power button but nothing happens for me.
but to no avail! I have tried taking the batt out multiple times and press the power button. I have tried keeping the batt out with the power cord plugged in. nothing is working!
Seanc13 said:
I went to a sprint store today, they cant touch it until 30 days, I'm not sure how it could have gotten so overheated, It was left in the bottom of the bag, and everything else down there was fairly cool, i tried cooling it over the ac though.
And no, no charge light at all
Click to expand...
Click to collapse
they just dont wanna becuz they might have to swap you and theres no referbs yet so they would have to give a new one and dont want to cuz they would rather sell it
so they have to take a look at it call CS 1800 theyll walk you threw all the stuff you tried (that didnt work) once its doesnt work with their help thell issue you a repair ticket and then the store will have to look at
Efff that...RETURN both phones as defective.
my evoG had 3 returns before i was happy.
Today my 3d decided to turn off and not turn back on after selecting an application. had to pull the battery to get it back up again..
HW002.. I will be taking mine back in .. seems enough people are having the device just shutdown on them for no good reason.
Remove the sdcard then try and boot the phone.
I ordered it online on the 21st, So what I really want to know, is if i take it to a corporate store with the box and all items that came with it, will they allow me to swap it there, or will I have to call CS and have them send a replacement?
Morning, gentlemen.
I'd like to give you a break down of the 44~ hours I've had this phone as of right now and the troubles I've had with it. I'll preface this post with the fact that I work a corporate IT job and even as I may believe everything posted to be correct, please correct me if I state anything incorrectly. Thanks
I received the HTC Rezound around 3PM EST on Friday. Out of the box, I was unable to active the phone. I was coming from a 3G Droid X via an alternate line upgrade, and I had played with the Droid Bionic and had some issues activating there. I'll chalk up activating issues to needing to activate the 4G SIM card over the phone because of it being a corporate account. After 25 minutes on the phone with our Verizon representative, we were successful in activating the phone. Immediately afterwords, the phone rebooted. I believe that it did because of the PRI programming, but I'm also not terribly familiar with the back-end of the 4G activation.
At 3:30 PM EST it was at 35% out of the box after activation. I figured that I'd let it drain entirely to zero out the battery and charge it to 100% later on that night. After getting home and around 7:30 PM, the phone battery gave up and shut down. I plugged in the phone (HTC charger, HTC cable, surge protected outlet) and at 9:00 stood in front of the phone watching it go from off, to the HTC white boot screen, to the unlock screen where it would be completely frozen, and approx. 30 seconds later, would loop that process again and again until I pulled the battery. I go to pick up the phone and it's very hot. Not uncomfortable just yet, but hotter than any phone since the droid 1 had gotten in my hand. Pulled the battery, let it cool down, and booted to the HTC recovery (power + vol. Down) and wiped the phone. After booting, the battery was only at 14%. Strange since it had been on the charger, but I supposed bootlooping might hinder the ability to charge. After verifying that it was not bootlooping any further and using my old fascinate charger (same voltage, same microUSB connector), I went to bed.
Saturday morning 8AM, the phone was bootlooping again. Pulled the battery, let it boot up afterwords after and it was at 100% battery. Strange. Fast forward to 5PM: Phone has rebooted twice throughout the day maybe around noon and 2PM, but no looping. Battery was at 50%, and at 5:15 PM it begins to bootloop again. Pull battery, turn it back on, battery is at 9%. I plug it into the HTC charger using the HTC cable again to a grounded power strip. Plug it in at 5:30 PM and walk away.
At 7PM, I go to pick up the phone and it's bootlooping again and it is so hot it's literally uncomfortable to hold for more than literally a couple seconds. Immediately unplug it from the cable and pull the battery, also very uncomfortable to hold. I decide that the HTC charger is having many problems, and put it away so I don't use it by accident. I've uploaded a video on my Facebook (http://www.facebook.com/photo.php?v=1661452940302) so that you can see what the screen was doing after it heated up that much. I didn't have any other problems with the phone after one FINAL reboot for last night.
This morning, I placed it on the charger: Same deal of massive overheating and the screen doubling. EDIT: I've also noticed that for the most part, it overheats if it charges past 50%
Simply put: This is a beautiful phone, a wonderful speakerphone, great at texting. But seriously: I haven't seen anything else like ANY of this online anywhere yet. Anyone else seeing issues like these?
Thanks.
Dan Manners
Nope.
Try pulling the battery and putting it back. Do not power up. Connect to charger and let it full charge. Disconnect charger and boot it
If it is super hot during any of that take it back.
DanManners said:
Morning, gentlemen.
I'd like to give you a break down of the 44~ hours I've had this phone as of right now and the troubles I've had with it. I'll preface this post with the fact that I work a corporate IT job and even as I may believe everything posted to be correct, please correct me if I state anything incorrectly. Thanks
I received the HTC Rezound around 3PM EST on Friday. Out of the box, I was unable to active the phone. I was coming from a 3G Droid X via an alternate line upgrade, and I had played with the Droid Bionic and had some issues activating there. I'll chalk up activating issues to needing to activate the 4G SIM card over the phone because of it being a corporate account. After 25 minutes on the phone with our Verizon representative, we were successful in activating the phone. Immediately afterwords, the phone rebooted. I believe that it did because of the PRI programming, but I'm also not terribly familiar with the back-end of the 4G activation.
At 3:30 PM EST it was at 35% out of the box after activation. I figured that I'd let it drain entirely to zero out the battery and charge it to 100% later on that night. After getting home and around 7:30 PM, the phone battery gave up and shut down. I plugged in the phone (HTC charger, HTC cable, surge protected outlet) and at 9:00 stood in front of the phone watching it go from off, to the HTC white boot screen, to the unlock screen where it would be completely frozen, and approx. 30 seconds later, would loop that process again and again until I pulled the battery. I go to pick up the phone and it's very hot. Not uncomfortable just yet, but hotter than any phone since the droid 1 had gotten in my hand. Pulled the battery, let it cool down, and booted to the HTC recovery (power + vol. Down) and wiped the phone. After booting, the battery was only at 14%. Strange since it had been on the charger, but I supposed bootlooping might hinder the ability to charge. After verifying that it was not bootlooping any further and using my old fascinate charger (same voltage, same microUSB connector), I went to bed.
Saturday morning 8AM, the phone was bootlooping again. Pulled the battery, let it boot up afterwords after and it was at 100% battery. Strange. Fast forward to 5PM: Phone has rebooted twice throughout the day maybe around noon and 2PM, but no looping. Battery was at 50%, and at 5:15 PM it begins to bootloop again. Pull battery, turn it back on, battery is at 9%. I plug it into the HTC charger using the HTC cable again to a grounded power strip. Plug it in at 5:30 PM and walk away.
At 7PM, I go to pick up the phone and it's bootlooping again and it is so hot it's literally uncomfortable to hold for more than literally a couple seconds. Immediately unplug it from the cable and pull the battery, also very uncomfortable to hold. I decide that the HTC charger is having many problems, and put it away so I don't use it by accident. I've uploaded a video on my Facebook (http://www.facebook.com/photo.php?v=1661452940302) so that you can see what the screen was doing after it heated up that much. I didn't have any other problems with the phone after one FINAL reboot for last night.
This morning, I placed it on the charger: Same deal of massive overheating and the screen doubling. EDIT: I've also noticed that for the most part, it overheats if it charges past 50%
Simply put: This is a beautiful phone, a wonderful speakerphone, great at texting. But seriously: I haven't seen anything else like ANY of this online anywhere yet. Anyone else seeing issues like these?
Thanks.
Dan Manners
Click to expand...
Click to collapse
I watched that video. I have NEVER seen anything like that and I have seen some weird stuff on my phone trying some weird modifications. (I have gotten massive screen tear and other stuff but that is due to the things I have done).
I would suggest returning the phone and getting a new one. I imagine that one is a lemon. You could try restoring the phone via the RUU in the shipped rom thread in the developement section but I think you should just return that one.
Unless you have messed with it aside from what you have told us (I doubt it though) I would return that one.
Easy
Return it.
My first Incredible did this, and my current incredible is doing this. Something in your phone is causing a thermal overload, which triggers a reboot, which gets only so far in the reboot until the thermal protection loads, it notices it is hot, and triggers a reboot [repeat].
In my case, the hardware radio (on both Dincs) was damaged/defective/finally gave way. 10 seconds on the internet will do this to me.
Return it. Do not diagnose it. Do not follow other peoples recommendations for testing. Return it. You must get rid of a phone like this.
Of course, this is one of my huge fears because I am leaving my Dinc for this phone; and now I am seeing that lemons are in this batch as well.
jdmba said:
Return it.
My first Incredible did this, and my current incredible is doing this. Something in your phone is causing a thermal overload, which triggers a reboot, which gets only so far in the reboot until the thermal protection loads, it notices it is hot, and triggers a reboot [repeat].
In my case, the hardware radio (on both Dincs) was damaged/defective/finally gave way. 10 seconds on the internet will do this to me.
Return it. Do not diagnose it. Do not follow other peoples recommendations for testing. Return it. You must get rid of a phone like this.
Of course, this is one of my huge fears because I am leaving my Dinc for this phone; and now I am seeing that lemons are in this batch as well.
Click to expand...
Click to collapse
Definitely what I'm planning on doing. Debating on whether I want to hold of until tomorrow so I can show my boss though. I usually mess with my droid phones (Alternate roms, overclocking, undervolting, etc) and he always gets annoyed. For once, STRAIGHT OUT OF THE BOX it's acting like this. I suppose it's Karma
DanManners said:
Definitely what I'm planning on doing. Debating on whether I want to hold of until tomorrow so I can show my boss though. I usually mess with my droid phones (Alternate roms, overclocking, undervolting, etc) and he always gets annoyed. For once, STRAIGHT OUT OF THE BOX it's acting like this. I suppose it's Karma
Click to expand...
Click to collapse
Just show him that video haha. That convinced me immediately. If it is really getting that hot there is a real problem and I would be getting it out of my hands ASAP.
you either just got a faulty phone or a faulty battery. as the others are saying, return/exchange it.
I personally got a dead pixel and the touch screen is a tad off(I'll click on a link and it'll think I clicked on the link right above(or below).... not all the time though.
right now I'm just sitting in front of Verizon waiting for them to open.
Mine gets fairly warm, especially when working while being plugged.
My first phone had a problem with the bezel coming apart, but it also ran warmer then the second one I have, it was always warm in my pocket, the new one isn't.
If you guys use LTE OnOff you can turn off the antenna you don't need/use be it CDMA or LTE. It will run cooler and battery life will last longer.
AtLemacks said:
If you guys use LTE OnOff you can turn off the antenna you don't need/use be it CDMA or LTE. It will run cooler and battery life will last longer.
Click to expand...
Click to collapse
I always leave it off, LTE really is overrated. A wonderful nicety, but I don't NEED it.
...
With total and complete respect for the immediately preceding couple of posters, I CANNOT STRESS THIS ENOUGH ... do not use tricks to cool your phone down.
You do not want to wind up on the other side of the 14 days with a phone which otherwise overheats from general use. DO NOT FOLLOW ADVICE SUCH AS TURNING OFF LTE.
Sure, if you have a working phone, and you think that will help your battery, then go for it. If you have thermal issues do NOT use bandaids.
(This has been a public service announcement).
LOL. I'm watching this very closely.
If the device isn't currently overheating turning LTE off isn't going to hurt it, lmao. They wouldn't bake in a feature that is going to make your phone melt down. Now, if you have problems CURRENTLY then you should warranty replace it. But 14 days doesn't have anything to do with it, you can call and warranty your phone anytime in the first year, 2 if you have the extended warranty. So it is NOT bad advice to turn it off if it is of no use to you. Don't scare people into killing their batteries just because they don't currently have an issue.
To the OP: I am currently on my SECOND DEFECTIVE Brand new Rezound.
The first one gave up on having any sort of vibrate function whatsoever (yes, the battery was pulled, factory reset, blah blah). Haptic feedback, softkey vibration, and all vibrations in general were completely dead. I took it back and got a brand new one since it's only 6 DAYS old. It only started having this problem this morning.
Got the new one at about 11AM today, and it starting having the power cycling issue that you're having about an hour ago. The phone is literally 7 HOURS old and wont stay on for more than 30 seconds before it reboots itself. I am VERY disappointed. Now I have to find the time to go in yet AGAIN to Verizon. I was on the phone with the tech and tried battery pulling it and factory data resetting it to no avail. It wouldn't even Factory Data Reset from HBOOT!
Sigh.
voxigenboy said:
you either just got a faulty phone or a faulty battery. as the others are saying, return/exchange it.
I personally got a dead pixel and the touch screen is a tad off(I'll click on a link and it'll think I clicked on the link right above(or below).... not all the time though.
right now I'm just sitting in front of Verizon waiting for them to open.
Click to expand...
Click to collapse
Why don't you go in and calibrate the keyboard if it's off?
OP
I think you should have added a "None of the above" as a selection for your poll. would have a lot more than 2 people.
My first phone and my second phone are set up the same, both factory reset both with LTE on and the second one makes little to no heat when idle, the first was warm all the time.
zeroxg4 said:
To the OP: I am currently on my SECOND DEFECTIVE Brand new Rezound.
The first one gave up on having any sort of vibrate function whatsoever (yes, the battery was pulled, factory reset, blah blah). Haptic feedback, softkey vibration, and all vibrations in general were completely dead. I took it back and got a brand new one since it's only 6 DAYS old. It only started having this problem this morning.
Got the new one at about 11AM today, and it starting having the power cycling issue that you're having about an hour ago. The phone is literally 7 HOURS old and wont stay on for more than 30 seconds before it reboots itself. I am VERY disappointed. Now I have to find the time to go in yet AGAIN to Verizon. I was on the phone with the tech and tried battery pulling it and factory data resetting it to no avail. It wouldn't even Factory Data Reset from HBOOT!
Sigh.
Click to expand...
Click to collapse
I tried to go to Verizon today, but they refused to do anything since it's a corporate account and 48 hours old. I'm really up in the air about whether I'm going to stick with the Rezound or go back to the Droid X.
DanManners said:
I tried to go to Verizon today, but they refused to do anything since it's a corporate account and 48 hours old. I'm really up in the air about whether I'm going to stick with the Rezound or go back to the Droid X.
Click to expand...
Click to collapse
Wow, that's ridiculous. They had no issues whatsoever replacing mine (and the one I'm replacing tomorrow) because it's within the first 14 days of purchase. I guess it works differently for corporate accounts.
Honestly, though.. I can't imagine them saying anything other than "Sorry, we'll give you a new one". How can you be sold a product that is OBVIOUSLY defective (and certainly NOT cheap) and be told that there's nothing that can be done? It just doesn't make any sense to me.
I'm actually pretty upset that I keep having to go get replacements, even though they're new. I've been looking forward to getting this phone for a while and actually would like it to work correctly. It's just disappointing to see that 2/2 have been defective so far. Hopefully it ends there.
zeroxg4 said:
Wow, that's ridiculous. They had no issues whatsoever replacing mine (and the one I'm replacing tomorrow) because it's within the first 14 days of purchase. I guess it works differently for corporate accounts.
Honestly, though.. I can't imagine them saying anything other than "Sorry, we'll give you a new one". How can you be sold a product that is OBVIOUSLY defective (and certainly NOT cheap) and be told that there's nothing that can be done? It just doesn't make any sense to me.
I'm actually pretty upset that I keep having to go get replacements, even though they're new. I've been looking forward to getting this phone for a while and actually would like it to work correctly. It's just disappointing to see that 2/2 have been defective so far. Hopefully it ends there.
Click to expand...
Click to collapse
Corporate allocation and stock is different than the consumer market.
Good morning,
I ordered one of the new HTC View 4g off Ebay. Outside a weird power-on issue on initial boot (buttons lit up but the display would never turn on), it worked fine.
It continued to work flawless for about 2 weeks (well outside 3 random reboots). On 12/25/2011, I was reading a book via Amazon Kindle. I turned off the display and put it in my jacket pocket (as usual) and when I got home it wouldn't turn back on.
Now it doesn't turn on or charge, and there are no lights under either circumstance, which concerns me because it didn't suffer any impact/water damage, no upgrades, etc. and the device was over 50% charged when I put it into "standby" mode.
Any thoughts on how I should proceed? I'm leaning towards returning the device (already got a RMA), but A.) I'm going to miss it, and B.) I'm concerned about my data (since I can't wipe it prior to the return).
Any thoughts, feedback, pity? ;-)
try holding down Vol- and power for about 20-30 seconds, that will force it to reboot, if that dosent work, you shouldnt be worried about your data, as it wont be accessable unless they repair it and go through your data (unlikleey)
Had something like this happen a few days ago to me on the View in stock Gingerbread.
I pressed the power button to time the screen out (on homescreen) and set it aside on a counter. 30 minutes-1 hour later, I went back to turn it on. It was like it turned off on its own, holding power down for 5 seconds didn't turn it on. I had to hold the power button down for 15+ seconds and it booted back normally.
Not sure what exactly happened, but hasn't happened any other times since then in 1.5 weeks of using it.
Update
globatron says it's not upgraded, so I'm still at loss...and you can ignore the statement below
...ignore...
Sooooo...I tried the whole recovery menu again, and this time it worked. I noticed hboot says 6.12.1002. I could have sworn I was at 1.1x, so I suspect that my tablet updated even though I specifically told it not to. /sigh
..............
I think you've got a lemon anyway, I'd honestly recommend you take the RMA, but you might want to go back to stock first.
I think you are probably right. It's too bad because I kinda got attached to the dumb thing and the retailer doesn't have anymore (and I can't find any at the same price), so I'm going to have to do a refund. :-(
globatron said:
I think you've got a lemon anyway, I'd honestly recommend you take the RMA, but you might want to go back to stock first.
Click to expand...
Click to collapse
Is this one of the units you got off bidallies on ebay?
If it is, that's the same unit I have. I remember my stock HBOOT was 1.09. We should have all been on 1.18.651.1 prior to any updates.
You didn't root it or take an OTA or anything?
Can't say I have had the same exact problems as you though..
kaijura said:
Is this one of the units you got off bidallies on ebay?
If it is, that's the same unit I have. I remember my stock HBOOT was 1.09. We should have all been on 1.18.651.1 prior to any updates.
You didn't root it or take an OTA or anything?
Can't say I have had the same exact problems as you though..
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I think I figured out the hboot discrepancy. Did you have any problems with the one you got from bidallies?
asrebel said:
I think I figured out the hboot discrepancy. Did you have any problems with the one you got from bidallies?
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Nope, other than the small power down thing I wrote in post #3 and slight screen bleeding (takes complete darkness to see it) right above the proprietary port, that's the only minor gripes I've had with it. I have a few of these units, this is the only one with the 'issues' so far. Sorry that you've got a worse experience.
HTc amaze
Rotation stopped working just like that ...
I take out the battery for reseting ... A couple of hours later, I inserted the battery and my amaze will not power on..
I had almost full charge when I took out the battery, thats weird
Now I have a dead phone
Any Ideas ?
will it turn on with the usb connected? or at least charge? orange led light up?
prueba01 said:
HTc amaze
Rotation stopped working just like that ...
I take out the battery for reseting ... A couple of hours later, I inserted the battery and my amaze will not power on..
I had almost full charge when I took out the battery, thats weird
Now I have a dead phone
Any Ideas ?
Click to expand...
Click to collapse
Does your computer recognize the device? Do you see QHSUSB_DLOAD? If so, its possibly equipment failure
Chance Ill said:
Does your computer recognize the device? Do you see QHSUSB_DLOAD? If so, its possibly equipment failure
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noob here, where should I find that?
andy55 said:
will it turn on with the usb connected? or at least charge? orange led light up?
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Click to collapse
no it wont , not even volume down and power
does your devices got recognize by the computer even when the completly off?
You might need to contact HTC.
Hopefully you didn't unlock your boot loader because that voids your warranty. If you did you would know you did its not something you do un-ententionaly. As for auto rotate it could be you accidentally turned it off on quick settings idk if thats on stock but it is on mine but i have a custom rom. As for your phone not turning on try it being plugged into the wall it never hurts to try it has happened to me before if not I would suggest skipping T-Mo and going directly to HTC for advice as they know their phones the best. In addition if they only have a sending it in solution then I would contact T-Mo and tell them your issue. Then you could most likely take it into a store and get a replacement no problem as it seems your phone is pretty new. The phone is pretty new not as new but it never rules out the possibility for a bug as even older well profound technology still has bugs that can cause a major system crash. Happens to me a lot when flying aircraft. Hope this helps.
Best Regards,
Tramain Martinez.
TramainM said:
Hopefully you didn't unlock your boot loader because that voids your warranty. If you did you would know you did its not something you do un-ententionaly. As for auto rotate it could be you accidentally turned it off on quick settings idk if thats on stock but it is on mine but i have a custom rom. As for your phone not turning on try it being plugged into the wall it never hurts to try it has happened to me before if not I would suggest skipping T-Mo and going directly to HTC for advice as they know their phones the best. In addition if they only have a sending it in solution then I would contact T-Mo and tell them your issue. Then you could most likely take it into a store and get a replacement no problem as it seems your phone is pretty new. The phone is pretty new not as new but it never rules out the possibility for a bug as even older well profound technology still has bugs that can cause a major system crash. Happens to me a lot when flying aircraft. Hope this helps.
Best Regards,
Tramain Martinez.
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thank you sir , thats what I was thinking, A Bug .. or glitch
I even Try charging the battery in a dock or craddle and Didnt work..
And thats really weird, I bought the phone for christmas ,I had 4 or 5 apps installed, this phone is unlock cause I use a different carrier
Before taking off the battery, my charge was 90%
What I did exactly is, pull out the battery, went to sleep, wake up, placed the battery again......Dead
About rotation i know about settings and was not that..
As in really bricked.
It was working all day, used it as a sat nav on the way home from work, when I got home took it out my pocket and tried to turn it on. Nothing, the notification LED was pulsing white but no reaction from the screen or capacitive buttons.
Pulled battery, plugged back in with no reaction. Tried another battery, nothing. Plugged in, nothing.
It's still within warranty so I've arranged for samsung to fix it, which they are happy to do. Only problem is, is the flash counter is probably > 100 and I have no way of resetting it.
1/ Considering I get no reaction from the phone at all, I'm guessing a jig is no good to me.
2/ Are samsung likely to notice or care that it is currently running CM 10 (probably yesterdays or the day befores nightly)
So is the device completely non responsive?? If so then Samsung will just wipe and flash the device in whatever way they do so. I really wouldn't worry about the flash counter buddy
Sent from my GT-I9300 using xda premium
dervish666 said:
As in really bricked.
It was working all day, used it as a sat nav on the way home from work, when I got home took it out my pocket and tried to turn it on. Nothing, the notification LED was pulsing white but no reaction from the screen or capacitive buttons.
Pulled battery, plugged back in with no reaction. Tried another battery, nothing. Plugged in, nothing.
It's still within warranty so I've arranged for samsung to fix it, which they are happy to do. Only problem is, is the flash counter is probably > 100 and I have no way of resetting it.
1/ Considering I get no reaction from the phone at all, I'm guessing a jig is no good to me.
2/ Are samsung likely to notice or care that it is currently running CM 10 (probably yesterdays or the day befores nightly)
Click to expand...
Click to collapse
1. A jig may still work and probably worth the little money trying.
2. Samsung will care and generally won't help you if you flashed a custom rom....unless you get someone who doesn't know what they are doing....which is very possible. At worse they will send your phone back as they received it.
Let us know how things go on.
Tufftoad said:
1. A jig may still work and probably worth the little money trying.
2. Samsung will care and generally won't help you if you flashed a custom rom....unless you get someone who doesn't know what they are doing....which is very possible. At worse they will send your phone back as they received it.
Let us know how things go on.
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Click to collapse
Thanks, I was going to go and buy the bits to make one, but found one on ebay for 99p so I'll try that.
I'm not too fussed if samsung notice and refuse to fix it, it is possible that it was something I have done to it has borked it, even though I hadn't flashed anything new for a couple of days. Besides, I knew that rooting and flashing invalidates the warranty, for good reason, they are perfectly in their rights to refuse. If they tell me it will be a charge to fix it I will pay it (as long as it's not too extortionate).