Good morning,
I ordered one of the new HTC View 4g off Ebay. Outside a weird power-on issue on initial boot (buttons lit up but the display would never turn on), it worked fine.
It continued to work flawless for about 2 weeks (well outside 3 random reboots). On 12/25/2011, I was reading a book via Amazon Kindle. I turned off the display and put it in my jacket pocket (as usual) and when I got home it wouldn't turn back on.
Now it doesn't turn on or charge, and there are no lights under either circumstance, which concerns me because it didn't suffer any impact/water damage, no upgrades, etc. and the device was over 50% charged when I put it into "standby" mode.
Any thoughts on how I should proceed? I'm leaning towards returning the device (already got a RMA), but A.) I'm going to miss it, and B.) I'm concerned about my data (since I can't wipe it prior to the return).
Any thoughts, feedback, pity? ;-)
try holding down Vol- and power for about 20-30 seconds, that will force it to reboot, if that dosent work, you shouldnt be worried about your data, as it wont be accessable unless they repair it and go through your data (unlikleey)
Had something like this happen a few days ago to me on the View in stock Gingerbread.
I pressed the power button to time the screen out (on homescreen) and set it aside on a counter. 30 minutes-1 hour later, I went back to turn it on. It was like it turned off on its own, holding power down for 5 seconds didn't turn it on. I had to hold the power button down for 15+ seconds and it booted back normally.
Not sure what exactly happened, but hasn't happened any other times since then in 1.5 weeks of using it.
Update
globatron says it's not upgraded, so I'm still at loss...and you can ignore the statement below
...ignore...
Sooooo...I tried the whole recovery menu again, and this time it worked. I noticed hboot says 6.12.1002. I could have sworn I was at 1.1x, so I suspect that my tablet updated even though I specifically told it not to. /sigh
..............
I think you've got a lemon anyway, I'd honestly recommend you take the RMA, but you might want to go back to stock first.
I think you are probably right. It's too bad because I kinda got attached to the dumb thing and the retailer doesn't have anymore (and I can't find any at the same price), so I'm going to have to do a refund. :-(
globatron said:
I think you've got a lemon anyway, I'd honestly recommend you take the RMA, but you might want to go back to stock first.
Click to expand...
Click to collapse
Is this one of the units you got off bidallies on ebay?
If it is, that's the same unit I have. I remember my stock HBOOT was 1.09. We should have all been on 1.18.651.1 prior to any updates.
You didn't root it or take an OTA or anything?
Can't say I have had the same exact problems as you though..
kaijura said:
Is this one of the units you got off bidallies on ebay?
If it is, that's the same unit I have. I remember my stock HBOOT was 1.09. We should have all been on 1.18.651.1 prior to any updates.
You didn't root it or take an OTA or anything?
Can't say I have had the same exact problems as you though..
Click to expand...
Click to collapse
I think I figured out the hboot discrepancy. Did you have any problems with the one you got from bidallies?
asrebel said:
I think I figured out the hboot discrepancy. Did you have any problems with the one you got from bidallies?
Click to expand...
Click to collapse
Nope, other than the small power down thing I wrote in post #3 and slight screen bleeding (takes complete darkness to see it) right above the proprietary port, that's the only minor gripes I've had with it. I have a few of these units, this is the only one with the 'issues' so far. Sorry that you've got a worse experience.
Related
Morning, gentlemen.
I'd like to give you a break down of the 44~ hours I've had this phone as of right now and the troubles I've had with it. I'll preface this post with the fact that I work a corporate IT job and even as I may believe everything posted to be correct, please correct me if I state anything incorrectly. Thanks
I received the HTC Rezound around 3PM EST on Friday. Out of the box, I was unable to active the phone. I was coming from a 3G Droid X via an alternate line upgrade, and I had played with the Droid Bionic and had some issues activating there. I'll chalk up activating issues to needing to activate the 4G SIM card over the phone because of it being a corporate account. After 25 minutes on the phone with our Verizon representative, we were successful in activating the phone. Immediately afterwords, the phone rebooted. I believe that it did because of the PRI programming, but I'm also not terribly familiar with the back-end of the 4G activation.
At 3:30 PM EST it was at 35% out of the box after activation. I figured that I'd let it drain entirely to zero out the battery and charge it to 100% later on that night. After getting home and around 7:30 PM, the phone battery gave up and shut down. I plugged in the phone (HTC charger, HTC cable, surge protected outlet) and at 9:00 stood in front of the phone watching it go from off, to the HTC white boot screen, to the unlock screen where it would be completely frozen, and approx. 30 seconds later, would loop that process again and again until I pulled the battery. I go to pick up the phone and it's very hot. Not uncomfortable just yet, but hotter than any phone since the droid 1 had gotten in my hand. Pulled the battery, let it cool down, and booted to the HTC recovery (power + vol. Down) and wiped the phone. After booting, the battery was only at 14%. Strange since it had been on the charger, but I supposed bootlooping might hinder the ability to charge. After verifying that it was not bootlooping any further and using my old fascinate charger (same voltage, same microUSB connector), I went to bed.
Saturday morning 8AM, the phone was bootlooping again. Pulled the battery, let it boot up afterwords after and it was at 100% battery. Strange. Fast forward to 5PM: Phone has rebooted twice throughout the day maybe around noon and 2PM, but no looping. Battery was at 50%, and at 5:15 PM it begins to bootloop again. Pull battery, turn it back on, battery is at 9%. I plug it into the HTC charger using the HTC cable again to a grounded power strip. Plug it in at 5:30 PM and walk away.
At 7PM, I go to pick up the phone and it's bootlooping again and it is so hot it's literally uncomfortable to hold for more than literally a couple seconds. Immediately unplug it from the cable and pull the battery, also very uncomfortable to hold. I decide that the HTC charger is having many problems, and put it away so I don't use it by accident. I've uploaded a video on my Facebook (http://www.facebook.com/photo.php?v=1661452940302) so that you can see what the screen was doing after it heated up that much. I didn't have any other problems with the phone after one FINAL reboot for last night.
This morning, I placed it on the charger: Same deal of massive overheating and the screen doubling. EDIT: I've also noticed that for the most part, it overheats if it charges past 50%
Simply put: This is a beautiful phone, a wonderful speakerphone, great at texting. But seriously: I haven't seen anything else like ANY of this online anywhere yet. Anyone else seeing issues like these?
Thanks.
Dan Manners
Nope.
Try pulling the battery and putting it back. Do not power up. Connect to charger and let it full charge. Disconnect charger and boot it
If it is super hot during any of that take it back.
DanManners said:
Morning, gentlemen.
I'd like to give you a break down of the 44~ hours I've had this phone as of right now and the troubles I've had with it. I'll preface this post with the fact that I work a corporate IT job and even as I may believe everything posted to be correct, please correct me if I state anything incorrectly. Thanks
I received the HTC Rezound around 3PM EST on Friday. Out of the box, I was unable to active the phone. I was coming from a 3G Droid X via an alternate line upgrade, and I had played with the Droid Bionic and had some issues activating there. I'll chalk up activating issues to needing to activate the 4G SIM card over the phone because of it being a corporate account. After 25 minutes on the phone with our Verizon representative, we were successful in activating the phone. Immediately afterwords, the phone rebooted. I believe that it did because of the PRI programming, but I'm also not terribly familiar with the back-end of the 4G activation.
At 3:30 PM EST it was at 35% out of the box after activation. I figured that I'd let it drain entirely to zero out the battery and charge it to 100% later on that night. After getting home and around 7:30 PM, the phone battery gave up and shut down. I plugged in the phone (HTC charger, HTC cable, surge protected outlet) and at 9:00 stood in front of the phone watching it go from off, to the HTC white boot screen, to the unlock screen where it would be completely frozen, and approx. 30 seconds later, would loop that process again and again until I pulled the battery. I go to pick up the phone and it's very hot. Not uncomfortable just yet, but hotter than any phone since the droid 1 had gotten in my hand. Pulled the battery, let it cool down, and booted to the HTC recovery (power + vol. Down) and wiped the phone. After booting, the battery was only at 14%. Strange since it had been on the charger, but I supposed bootlooping might hinder the ability to charge. After verifying that it was not bootlooping any further and using my old fascinate charger (same voltage, same microUSB connector), I went to bed.
Saturday morning 8AM, the phone was bootlooping again. Pulled the battery, let it boot up afterwords after and it was at 100% battery. Strange. Fast forward to 5PM: Phone has rebooted twice throughout the day maybe around noon and 2PM, but no looping. Battery was at 50%, and at 5:15 PM it begins to bootloop again. Pull battery, turn it back on, battery is at 9%. I plug it into the HTC charger using the HTC cable again to a grounded power strip. Plug it in at 5:30 PM and walk away.
At 7PM, I go to pick up the phone and it's bootlooping again and it is so hot it's literally uncomfortable to hold for more than literally a couple seconds. Immediately unplug it from the cable and pull the battery, also very uncomfortable to hold. I decide that the HTC charger is having many problems, and put it away so I don't use it by accident. I've uploaded a video on my Facebook (http://www.facebook.com/photo.php?v=1661452940302) so that you can see what the screen was doing after it heated up that much. I didn't have any other problems with the phone after one FINAL reboot for last night.
This morning, I placed it on the charger: Same deal of massive overheating and the screen doubling. EDIT: I've also noticed that for the most part, it overheats if it charges past 50%
Simply put: This is a beautiful phone, a wonderful speakerphone, great at texting. But seriously: I haven't seen anything else like ANY of this online anywhere yet. Anyone else seeing issues like these?
Thanks.
Dan Manners
Click to expand...
Click to collapse
I watched that video. I have NEVER seen anything like that and I have seen some weird stuff on my phone trying some weird modifications. (I have gotten massive screen tear and other stuff but that is due to the things I have done).
I would suggest returning the phone and getting a new one. I imagine that one is a lemon. You could try restoring the phone via the RUU in the shipped rom thread in the developement section but I think you should just return that one.
Unless you have messed with it aside from what you have told us (I doubt it though) I would return that one.
Easy
Return it.
My first Incredible did this, and my current incredible is doing this. Something in your phone is causing a thermal overload, which triggers a reboot, which gets only so far in the reboot until the thermal protection loads, it notices it is hot, and triggers a reboot [repeat].
In my case, the hardware radio (on both Dincs) was damaged/defective/finally gave way. 10 seconds on the internet will do this to me.
Return it. Do not diagnose it. Do not follow other peoples recommendations for testing. Return it. You must get rid of a phone like this.
Of course, this is one of my huge fears because I am leaving my Dinc for this phone; and now I am seeing that lemons are in this batch as well.
jdmba said:
Return it.
My first Incredible did this, and my current incredible is doing this. Something in your phone is causing a thermal overload, which triggers a reboot, which gets only so far in the reboot until the thermal protection loads, it notices it is hot, and triggers a reboot [repeat].
In my case, the hardware radio (on both Dincs) was damaged/defective/finally gave way. 10 seconds on the internet will do this to me.
Return it. Do not diagnose it. Do not follow other peoples recommendations for testing. Return it. You must get rid of a phone like this.
Of course, this is one of my huge fears because I am leaving my Dinc for this phone; and now I am seeing that lemons are in this batch as well.
Click to expand...
Click to collapse
Definitely what I'm planning on doing. Debating on whether I want to hold of until tomorrow so I can show my boss though. I usually mess with my droid phones (Alternate roms, overclocking, undervolting, etc) and he always gets annoyed. For once, STRAIGHT OUT OF THE BOX it's acting like this. I suppose it's Karma
DanManners said:
Definitely what I'm planning on doing. Debating on whether I want to hold of until tomorrow so I can show my boss though. I usually mess with my droid phones (Alternate roms, overclocking, undervolting, etc) and he always gets annoyed. For once, STRAIGHT OUT OF THE BOX it's acting like this. I suppose it's Karma
Click to expand...
Click to collapse
Just show him that video haha. That convinced me immediately. If it is really getting that hot there is a real problem and I would be getting it out of my hands ASAP.
you either just got a faulty phone or a faulty battery. as the others are saying, return/exchange it.
I personally got a dead pixel and the touch screen is a tad off(I'll click on a link and it'll think I clicked on the link right above(or below).... not all the time though.
right now I'm just sitting in front of Verizon waiting for them to open.
Mine gets fairly warm, especially when working while being plugged.
My first phone had a problem with the bezel coming apart, but it also ran warmer then the second one I have, it was always warm in my pocket, the new one isn't.
If you guys use LTE OnOff you can turn off the antenna you don't need/use be it CDMA or LTE. It will run cooler and battery life will last longer.
AtLemacks said:
If you guys use LTE OnOff you can turn off the antenna you don't need/use be it CDMA or LTE. It will run cooler and battery life will last longer.
Click to expand...
Click to collapse
I always leave it off, LTE really is overrated. A wonderful nicety, but I don't NEED it.
...
With total and complete respect for the immediately preceding couple of posters, I CANNOT STRESS THIS ENOUGH ... do not use tricks to cool your phone down.
You do not want to wind up on the other side of the 14 days with a phone which otherwise overheats from general use. DO NOT FOLLOW ADVICE SUCH AS TURNING OFF LTE.
Sure, if you have a working phone, and you think that will help your battery, then go for it. If you have thermal issues do NOT use bandaids.
(This has been a public service announcement).
LOL. I'm watching this very closely.
If the device isn't currently overheating turning LTE off isn't going to hurt it, lmao. They wouldn't bake in a feature that is going to make your phone melt down. Now, if you have problems CURRENTLY then you should warranty replace it. But 14 days doesn't have anything to do with it, you can call and warranty your phone anytime in the first year, 2 if you have the extended warranty. So it is NOT bad advice to turn it off if it is of no use to you. Don't scare people into killing their batteries just because they don't currently have an issue.
To the OP: I am currently on my SECOND DEFECTIVE Brand new Rezound.
The first one gave up on having any sort of vibrate function whatsoever (yes, the battery was pulled, factory reset, blah blah). Haptic feedback, softkey vibration, and all vibrations in general were completely dead. I took it back and got a brand new one since it's only 6 DAYS old. It only started having this problem this morning.
Got the new one at about 11AM today, and it starting having the power cycling issue that you're having about an hour ago. The phone is literally 7 HOURS old and wont stay on for more than 30 seconds before it reboots itself. I am VERY disappointed. Now I have to find the time to go in yet AGAIN to Verizon. I was on the phone with the tech and tried battery pulling it and factory data resetting it to no avail. It wouldn't even Factory Data Reset from HBOOT!
Sigh.
voxigenboy said:
you either just got a faulty phone or a faulty battery. as the others are saying, return/exchange it.
I personally got a dead pixel and the touch screen is a tad off(I'll click on a link and it'll think I clicked on the link right above(or below).... not all the time though.
right now I'm just sitting in front of Verizon waiting for them to open.
Click to expand...
Click to collapse
Why don't you go in and calibrate the keyboard if it's off?
OP
I think you should have added a "None of the above" as a selection for your poll. would have a lot more than 2 people.
My first phone and my second phone are set up the same, both factory reset both with LTE on and the second one makes little to no heat when idle, the first was warm all the time.
zeroxg4 said:
To the OP: I am currently on my SECOND DEFECTIVE Brand new Rezound.
The first one gave up on having any sort of vibrate function whatsoever (yes, the battery was pulled, factory reset, blah blah). Haptic feedback, softkey vibration, and all vibrations in general were completely dead. I took it back and got a brand new one since it's only 6 DAYS old. It only started having this problem this morning.
Got the new one at about 11AM today, and it starting having the power cycling issue that you're having about an hour ago. The phone is literally 7 HOURS old and wont stay on for more than 30 seconds before it reboots itself. I am VERY disappointed. Now I have to find the time to go in yet AGAIN to Verizon. I was on the phone with the tech and tried battery pulling it and factory data resetting it to no avail. It wouldn't even Factory Data Reset from HBOOT!
Sigh.
Click to expand...
Click to collapse
I tried to go to Verizon today, but they refused to do anything since it's a corporate account and 48 hours old. I'm really up in the air about whether I'm going to stick with the Rezound or go back to the Droid X.
DanManners said:
I tried to go to Verizon today, but they refused to do anything since it's a corporate account and 48 hours old. I'm really up in the air about whether I'm going to stick with the Rezound or go back to the Droid X.
Click to expand...
Click to collapse
Wow, that's ridiculous. They had no issues whatsoever replacing mine (and the one I'm replacing tomorrow) because it's within the first 14 days of purchase. I guess it works differently for corporate accounts.
Honestly, though.. I can't imagine them saying anything other than "Sorry, we'll give you a new one". How can you be sold a product that is OBVIOUSLY defective (and certainly NOT cheap) and be told that there's nothing that can be done? It just doesn't make any sense to me.
I'm actually pretty upset that I keep having to go get replacements, even though they're new. I've been looking forward to getting this phone for a while and actually would like it to work correctly. It's just disappointing to see that 2/2 have been defective so far. Hopefully it ends there.
zeroxg4 said:
Wow, that's ridiculous. They had no issues whatsoever replacing mine (and the one I'm replacing tomorrow) because it's within the first 14 days of purchase. I guess it works differently for corporate accounts.
Honestly, though.. I can't imagine them saying anything other than "Sorry, we'll give you a new one". How can you be sold a product that is OBVIOUSLY defective (and certainly NOT cheap) and be told that there's nothing that can be done? It just doesn't make any sense to me.
I'm actually pretty upset that I keep having to go get replacements, even though they're new. I've been looking forward to getting this phone for a while and actually would like it to work correctly. It's just disappointing to see that 2/2 have been defective so far. Hopefully it ends there.
Click to expand...
Click to collapse
Corporate allocation and stock is different than the consumer market.
The past two mornings when I wake up my prime was shutdown and a simple power on does not do the trick. I just start hitting volume and the power button and it eventually powers on.
Anyone else having this issue?
Sleep of Death?
Sent from my ADR6300 using Tapatalk
RussianMenace said:
Sleep of Death?
Click to expand...
Click to collapse
Not again...
Did you upgrade the firmware?
dhonzik said:
Did you upgrade the firmware?
Click to expand...
Click to collapse
Yes. Itdidnt happen the first night. The next 2 it did.
anymore feedback on this? is there a way to avoid it? is my device simple plagued with it for life?
oasis9389 said:
The past two mornings when I wake up my prime was shutdown and a simple power on does not do the trick. I just start hitting volume and the power button and it eventually powers on.
Anyone else having this issue?
Click to expand...
Click to collapse
I've had it happen to me a couple of times. This is very similar to what happened with my transformer, but very much less frequency. Basically when it goes on standby and locks the screen, and you move to a different location, it won't wake back up. You have to hold the button for 30 seconds to shut it down and power it back up. This isn't a major problem and will probably be fixed with future updates. I am worry about my other problems, GPS, sluggishness, and wifi signal is still really week. When it's good it's really fast, but when I'm in an area of my house (the toilet) weak ass signal!
nxp3 said:
I've had it happen to me a couple of times. This is very similar to what happened with my transformer, but very much less frequency. Basically when it goes on standby and locks the screen, and you move to a different location, it won't wake back up. You have to hold the button for 30 seconds to shut it down and power it back up. This isn't a major problem and will probably be fixed with future updates. I am worry about my other problems, GPS, sluggishness, and wifi signal is still really week. When it's good it's really fast, but when I'm in an area of my house (the toilet) weak ass signal!
Click to expand...
Click to collapse
yea so that is my question.. this is not something to return it for? it could be fixed with an update?
oasis9389 said:
yea so that is my question.. this is not something to return it for? it could be fixed with an update?
Click to expand...
Click to collapse
They fixed the transformer with an update. Can't guarantee anything but most likely it will be.
nxp3 said:
They fixed the transformer with an update. Can't guarantee anything but most likely it will be.
Click to expand...
Click to collapse
cool thanks.
This is exactly what I came here looking for. Mine arrived this morning and worked fine all day and now it won't wake up... Since I've had it for less than 12 hours, I wasn't entirely happy, but at least I'm not the only one with the issue and I'm sure Asus will correct it... at least I hope so, lol
+1 on this issue.
while sleeping it shuts down. It can be turned back on by holding the power button, but at that point it has to start back up again, not just come out of sleep mode.
2 days ago, I woke up, this happened to tablet - it was off. I am on ICS mind you. It was not battery as when I restarted, it had 44%.
I was a little freaked out as I had to hold down the power button for longer than normal it seemed to get it to come on.
Very strange.
I had this happen for the first time yesterday. I used the reset hole with a paper clip. The reset hole is the one on the left side under the SD card slot, not the hole on the top near the camera.
my email to Gary Key:
Is the 9.4.2.13 update expected to fix the shutdown issue that is
separate from crash/restart issue?
I do not experience crashes but my unit will read as an empty battery
when it is sleeping and shutdown. When started back up the battery
level is fine.
His response:
It should also address this problem. We had two units returned with
this problem and the update cured both of the units. I cannot 100%
guarantee it at this point until we collect additional data but
hopefully it will work fine for you. Ensure you are on AC when the .13
update is started. After the completion of the update. Please shutdown
the unit and do a full power on cycle.
I am still having the sleep/shutdown issues after updating to 9.4.2.13.
GK requested I do a full system reset (dont know if its different from factory reset in the settings but they sent instructions that takes you to the cold boot menu with the wipe data icon and then you wipe data) and update the included apps.
if this doesnt work, will have to send it in.
I can still return as well, but everything else is working (including GPS) so I hate to return it. And as of now amazon is only refund anyway so Id have to find a replacement elsewhere.
Love the smell of napalm in the morning.
after the .14 update, I am still getting shutdowns.
I downloaded the update, then cold booted, then installed, then cold booted again.
anybody else still experiencing this??
Video (apologize for quality, was with my 3DS, the closest thing around lol)
http://www.youtube.com/watch?v=WMzDDTKzU7s&t=50s
So my phone has been working fine for a week and I've never had issues like this before on any android phone. I got the Trident Aegis case for my Evo 3D today and I gotta say it's awesome. However, it came with a screen protector. I applied it and decided I didn't want to keep it on there so I took it off. Ever since then my phone has randomly been acting up.
When I click the power button, the clock in the middle rotates back and forth as if I were clicking the screen, and proceeds to tell me to Pull the ring to unlock. Sometimes it'll just keep doing this even though my fingers are no where near the screen. I was going into texts and sending a message to my girlfriend and the typing worked fine, but I started to delete a word I mistyped and it acted as if I was holding down the delete button and deleted my entire message. I later tried to click send and it kept clicking on attachments.
When I was in the messages menu it was acting as if I was instantly holding down a contact and deleting threads. I'm so confused as to whats going on. I will not that this isn't consistent and for now it has calmed down. (scratch that the send thing is still happening. I can type the entire message perfectly and anywhere I click responds, but not send.) I suspect it has to have something to do with the screen protector I removed (just a static one) or the case itself, even though that doesn't make very much sense. Should I take it into Sprint if it starts happening again? Maybe just do factory reset?
UPDATE: They replaced my hboot 1.5 phone and for the hell of it I decided to check HBOOT version. The one I got came with HBOOT 1.40.0000, Jun 8, 2011.
I am ecstatic!
All I know is HBOOT 1.5 stuff though, so WAT DO.
Your digitizer is going out. A lot of people had that issue or are having it. That's how mine was and it just gradually got to a point where I couldn't use the phone. RIP.
Sent from my PG86100 using xda premium
Yup, this seems the case. Luckily I decided not to root my device just before this happened. I'm really not sure what caused it, but it's definitely not the case. After playing around in a painting program i found there's just a half-inch line that cannot be touched horizontally across the screen.
With insurance and the fact I bought it a week ago, they have to replace it.
SO
They replaced my phone after trying to tell me it was gonna be fixed and I said NO, I bought this 9 days ago give me a brand new one. So they did and it came with HBOOT 1.4 SUP
At least they replaced yours. I took mine in but of course when I take it in the screen works fine. When I leave it starts to act up...
DarkManX4lf said:
At least they replaced yours. I took mine in but of course when I take it in the screen works fine. When I leave it starts to act up...
Click to expand...
Click to collapse
Try to determine the exact problem of it. Use a paint app and just tap dots across the entire screen, not lines.
I've been having an odd issue occasionally for the last few months with my Rezound. I'll be using the phone normally with a fair amount of charge left, and suddenly the screen will turn off and the phone will go completely unresponsive. Nothing works to turn the phone back on, including pulling the battery, holding vol down + power, and issuing a reboot command via adb. When I try to turn the phone on, I'll get a quick vibrate, like the one that usually happens when you turn the phone on, but nothing displays on the screen and there's no indication that the phone is doing anything else. In the past I've been able to leave the phone plugged in overnight and it's awake and working in the morning, but I haven't had such luck this time around. I've been sporadically able to get to the phone through adb, but it's iffy at best. Reflashing the latest RUU via adb hasn't done the trick. Has anybody else experienced this? Any thoughts or suggestions?
Phone is S-Off, I've experienced this issue with both Nil's and Newt's Sense 4.0/4.1 roms, I don't remember if I ever experienced this issue with a 3.6 rom. Just in the last week, I flashed the latest RUU (with the 2.27 HBOOT), was running one of the older RUUs prior to that.
Putts said:
I've been having an odd issue occasionally for the last few months with my Rezound. I'll be using the phone normally with a fair amount of charge left, and suddenly the screen will turn off and the phone will go completely unresponsive. Nothing works to turn the phone back on, including pulling the battery, holding vol down + power, and issuing a reboot command via adb. When I try to turn the phone on, I'll get a quick vibrate, like the one that usually happens when you turn the phone on, but nothing displays on the screen and there's no indication that the phone is doing anything else. In the past I've been able to leave the phone plugged in overnight and it's awake and working in the morning, but I haven't had such luck this time around. I've been sporadically able to get to the phone through adb, but it's iffy at best. Reflashing the latest RUU via adb hasn't done the trick. Has anybody else experienced this? Any thoughts or suggestions?
Phone is S-Off, I've experienced this issue with both Nil's and Newt's Sense 4.0/4.1 roms, I don't remember if I ever experienced this issue with a 3.6 rom. Just in the last week, I flashed the latest RUU (with the 2.27 HBOOT), was running one of the older RUUs prior to that.
Click to expand...
Click to collapse
Sounds like a hardware issue, try for a warranty replacement if you have it.
Bensky91 said:
Sounds like a hardware issue, try for a warranty replacement if you have it.
Click to expand...
Click to collapse
Bah, was afraid of that. I got the phone in February or March so I should still be under warranty at least. Any advice on whether I should take the phone into a Verizon store or just call their 1-800 number for tech support? Thanks.
Putts said:
Bah, was afraid of that. I got the phone in February or March so I should still be under warranty at least. Any advice on whether I should take the phone into a Verizon store or just call their 1-800 number for tech support? Thanks.
Click to expand...
Click to collapse
What ever is easiest for you. If you want another one now, go to a Verizon store. If you don't mind waiting a day or two to have it shipped to your home, call the number.
mclass55 said:
What ever is easiest for you. If you want another one now, go to a Verizon store. If you don't mind waiting a day or two to have it shipped to your home, call the number.
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Thanks. Decided to go to the store today and the tech couldn't get it figured out, she was completely baffled. Apparently though, it's now their policy to not do warranty replacements on site anymore...she said that I would get one in the mail in 3-5 days. Not sure if that was just the policy at that store or across the board, but yet another reason why I'm hating Verizon more and more.
Try taking the battery out and plunging in the Rezound to a wall charger. Then wait for the orange led to light up, put the battery back in and wait 3hr, then try to boot.
darkghost568 said:
Try taking the battery out and plunging in the Rezound to a wall charger. Then wait for the orange led to light up, put the battery back in and wait 3hr, then try to boot.
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My phone just started doing something similiar. Everything was working fine one minute and the next the screen is black. The led still blinks and comes when on the charger. And the haptic feedback works, when you press hardware keys the softkeys light up like they are supposed too. I can also receive calls and answer them by guessing approximately how to swipe with a black screen. I am thinking the screen is bad, but the touching still works.
I dont want to switch phones, I want to keep my unlimited plan from verizon. I don't think I should have to pay a deductible if the hardware on my phone is bad.
ninjabeaver said:
My phone just started doing something similiar. Everything was working fine one minute and the next the screen is black. The led still blinks and comes when on the charger. And the haptic feedback works, when you press hardware keys the softkeys light up like they are supposed too. I can also receive calls and answer them by guessing approximately how to swipe with a black screen. I am thinking the screen is bad, but the touching still works.
I dont want to switch phones, I want to keep my unlimited plan from verizon. I don't think I should have to pay a deductible if the hardware on my phone is bad.
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I just had this happen to me with my Rezound. screen is very dim on boot and not on at all during operations. Haptic feedback is there, and notification sounds are being played. Did you find something that worked or am I destined for a holiday trip to get a replacement phone?
Thanks,
I really don't recall dropping my evo 3d, maybe ive done it once or twice. But I am on Dirt Jelly Bean V 3.5.2 Rom and I have an extended battery (3500MHZ) Well occasionally , the touch screen can be un-responsive to icons / apps/ or settings that are more in the middle of the phone. Like if i go to settings and go something in the middle, it will highlight the above or below setting which is not what i wanted to chose. in order to select that setting, i have to rotate my phone to landscape and it will be clickable. Also occasionally i will get the possessed evo, where if you turn it on it will random click apps and on home screen randomly move left to right to left to right. i have to turn screen off and literally hit the phone to get it back to normal. Part of me says get a new phone but i am holding out til my upgrade in april
I had that happen quite recently (last week). It started off randomly doing something similar every now and then. Finally one day I had to keep turning off and on my phone just to be able to use the screen for about 5 seconds.
Conclusion: Bad screen.
I took mine into the Sprint store (i have the insurance). They took it right away and replaced the screen within 30 minutes. No charge to me, and it has been working like new since.
I would suggest backing up your rom and flashing to another to see if that helps (mine would press things while in touch recoveries, so i knew it was fubar). Try putting in the original battery because i have heard batteries can do weird things. But most likely you have a bad screen. There are videos on how to replace and i'm sure eBay has some for cheap.
Good luck
NinjaPenguin said:
I had that happen quite recently (last week). It started off randomly doing something similar every now and then. Finally one day I had to keep turning off and on my phone just to be able to use the screen for about 5 seconds.
Conclusion: Bad screen.
I took mine into the Sprint store (i have the insurance). They took it right away and replaced the screen within 30 minutes. No charge to me, and it has been working like new since.
I would suggest backing up your rom and flashing to another to see if that helps (mine would press things while in touch recoveries, so i knew it was fubar). Try putting in the original battery because i have heard batteries can do weird things. But most likely you have a bad screen. There are videos on how to replace and i'm sure eBay has some for cheap.
Good luck
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^^^ This is probably the case. It's a well documented problem with these phones, and one that I experience myself to a lesser degree. One thing NinjaPenguin didn't mention and is often overlooked is; make sure your screen is clean. I know it sounds silly, maybe even obvious, but a dirty screen can also cause phantom and misaligned button presses.