Related
I called to get a replacement ont the 13th. They said it would take a week to get it. I called on the 18th they said it was being proccesed. I called today the 21st they said they are on backorder and have no idea when they will be available. It bothers me that they never tried to inform me of this through email or a stupid texst. Is anyones eles's vibrant on backorder? This realy sucks not getting a eta.
Called last night, same ordeal. Ordered mine a little over a week ago.
Sent from my SGH-T959 using XDA App
Im getting my replacement today no wait ordered it last week
The guy on the couch
good news and bad news...
bad news is, the T-Mobile just got slump by overwhelming phone sending back for 2 majority reasons:
#1 phone hardware/software issue for another refurb phone
#2 people took advantage of the phone upgrades for New phones out in T-Mobile like G2 on 3rd failure crisis
so that is why, many phone are on back order!! bummer...
I was told by some local cellular shops, there is one major pain in the butt issue.
all the phone they are getting from back order 80% have Hardware Lock issue.
Guess T-Mobile is enforcing the HWLock to prevent data wipe and stock Custom Rom.
I got mine an hour ago ordered last week
Sent from my SGH-T959 using XDA App
Was the phone they just sent you hardware locked. I ordered a replacement phone last Friday, bc my usb port had a short. Then Tuesday they informed me it was backordered.
-cuBe
Jonathan Rubcic
Electrical Engineer
There is another thread on this in the general section... This is what I posted there.
I call and talked to tech services [not customer service] and they said they will send me out a replacement, Sad thing is they are on backorder. I called on the 13th they said one week. I called again on the 21st That's when I found out its on backorder. I am going to call ever day till my phone gets here.
I called today 10-22 It started out with cs I told them I was very unhappy paying 500 bucks for a phone that I can't use nor be told when I would get one. I told them I was ready to switch carriers. They transferred me to a account specialist. I told her the same story she said they would pay for shipping and give me one month free data. I asked her why can I order one on line and get it but cant get a replacement for my new one? She put me on hold and came back and said she turned it over to another dept and I would get a update text from them on a new phone. I told her that every day I don't get my phone drives me closer to dropping them. I was nice to them but firm about my displeasure. Will update this thread when I get more info. Sorry about this RANT
Nope I have full access and it was already running the JI6
The guy on the couch
I was glad not to have to worry about bricking with the update that would have been the limit for me I woulda flipped out but all is well now also the gps on your new one will be super accurate...it is on mine
The guy on the couch
My replacement is on backorder as well. I had a MyTouch before my vibrant and needed a replacement. I checked my order status several times a day (like I do now) hoping it would tell me it was shipped. The status was always backorderd and so I called them to see what the hold up was and they just told be it was on backorder and didn't know why. No less that 30 minutes later my phone arrived in the mail. I hope this is the same scenario and that my replacement arrives sooner than later.
The moral of the story, T-Mobile reps don't know **** about what or when the replacements ship.
called again Same crap different day Talked to several ppl loyalty serv. customer serv. and a account specialist. They tried to tell me they have no phones at all. I said I could order one on line, they said they were backorderd too. I went to their site and got all the way to the final check out. It seems like it would have gone threw. So I quit. 2 weeks later and they still can't tell me when I would get one? Maybe i will get a new one instead of a refurb one. I think when think when they see my number they go oh **** he is calling again. What a nice $500. paper weight
update
tmo just sent me a tracking number. Did you guys get one yet?
nomadrider123 said:
tmo just sent me a tracking number. Did you guys get one yet?
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Click to collapse
Yeah, I got one to about an hour ago. Btw, on T-mo's website it still says that my order hasn't shipped yet and that it's still on backorder. Their order status portal is far from accurately up to date.
rizoh66 said:
Yeah, I got one to about an hour ago. Btw, on T-mo's website it still says that my order hasn't shipped yet and that it's still on backorder. Their order status portal is far from accurately up to date.
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Click to collapse
I would call tmo if I were you. at ups.com I got this Your package is in the UPS system and has a rescheduled delivery date of 10/29/2010. and in transit I sure hope it's not hardware locked
nomadrider123 said:
I would call tmo if I were you. at ups.com I got this Your package is in the UPS system and has a rescheduled delivery date of 10/29/2010. and in transit I sure hope it's not hardware locked
Click to expand...
Click to collapse
I'm not bothering with a T-Mo rep. The tracking # they sent in a text shows the package shipped yesterday with a delivery date of the 28th. And it probably will be hardware locked... Damn...
anyone have any idea how long the turnaround should be on warranty repair? I sent it in from the states and its been over a month and I have had no updates or an ETA. I called support and the guy said he didn't know and the person who would isn't in..... The next call got me the "something happened in the warehouse and I can't tell you when you'll see your device.
I'm usually pretty easy going but they have almost had my tablet longer than I have.
It took 1.5 months for them to return my charger that I sent back
Sent from my ARCHOS 80G9 using XDA Premium HD app
Got an email today finally. Apparently they ran out of stock in the warehouse. Should be mailing out my replacement in another 5 to7 days.
it must be because youre in the states you know. i sent my archos 80g9 8gb standard version back last week and got a replacement upgrade 80g9 16gb 1.5ghz turbo version within 4 days. and was quite happy
they dont repair products under warranty. so im thinking you may also get a free upgrade.
i think it will probably be something to do with the us customs . last time i bought something from the states i got 2 bills through the post where the us customs and the uk customs checked through my package and charged me for it.
Still no word of the replacement shipping out. I don't normally ***** but this is kinda silly.
I'm sure an upgrade to 16 Gb or something would soften me up, but that is just not my luck.
Their RMA said would take 10-15 business days in the states after they received it. I was on 3 weeks post receipt with no word. I contacted them via their chat. They said it will be shipping in 2-3 days. So, I guess a month would seem realistic.
Here's hoping I get one of those upgrades!
Wow, I hope I don't have to be without my tablet for a month. My RMA'd tablet was just delivered to them yesterday. It is a biatch to read my school books on my laptop.... I miss my G9.
oh no! hopefully I'm shipping my device soon once i get a reply back for my repair request...i hope it doesnt take a month
Well I got my tablet back Thursday. They received it on Feb. 2nd and I got my replacement on the 22nd of March. No free upgrade though. I will say that this one seems to have a better build quality than the original. There is absolutely no screen defect at all. It came loaded with ics too.
Also I had to get the plugins that I already bought on this one. It was not too difficult once I filled out the form on their page. I got an email back in less than a day and then just added my device to my account on the website and downloaded it.
As much as I love my G9 I am thinking about selling it once it returns from RMA. I am not a big fan of spending $300 on a device to have it sent back for a manufacturing defect and not see a replacement for over a month.
I'm starting to get annoyed. I chatted with them last week and they said it would be 2-3 days. That's was 10 days ago. I talked to them Monday and they said it would ship in today or tomorrow (it's now Weds.). This is getting ridiculous. They have now had the device for over month and it still has not shipped. I jokingly said it should ship Friday (after they said Mon or Tues), I hope I'm that lucky. Frustrated.
I sent my 80 g9 in two weeks ago and didn't hear anything. So I contacted the support yesterday and I've got my replacement today. Unluckily it's no turbo version, so no free upgrade for me
anyone who shipped their archos: what service did you use. it seems UPS does not insure products shipped?
Shano56 said:
anyone who shipped their archos: what service did you use. it seems UPS does not insure products shipped?
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Click to collapse
Sent mine through the UK Post Office Special Next Day Service (Not sure if they collect international though). Was there and replaced the next day and a new tablet was shipped same day. Only problem is that it was sorted and sent out by them on friday so gotta wait the whole weekend for it now >< .
As for insurance the special delivery next day was insured for up to £500 so well over the actual tablet price.
Psi.
psiman24 said:
Sent mine through the UK Post Office Special Next Day Service (Not sure if they collect international though). Was there and replaced the next day and a new tablet was shipped same day. Only problem is that it was sorted and sent out by them on friday so gotta wait the whole weekend for it now >< .
As for insurance the special delivery next day was insured for up to £500 so well over the actual tablet price.
Psi.
Click to expand...
Click to collapse
Lucky, us in the US have to wait more than a month for a replacement. I use mine for my school books and had to buy a Kindle Fire as a temporary replacement.
UPS should insure, I use them all the time and get insurance on everything I send out. You can also use USPS or Fedex, they have insurance as well.
g1no23 said:
Lucky, us in the US have to wait more than a month for a replacement. I use mine for my school books and had to buy a Kindle Fire as a temporary replacement.
UPS should insure, I use them all the time and get insurance on everything I send out. You can also use USPS or Fedex, they have insurance as well.
Click to expand...
Click to collapse
well I was looking on the UPS site and it said if I wanted to insure, to use a 3rd party..
Arg
So after 5 weeks in Archos' possession, I finally get my tablet back. I'm a very excited. The dead spots are fixed!
Unfortunately, the excitement didn't last long. I now have screen ripples and the lock-ups are worse than ever! The sound still cuts out, but I'm starting to think that is due to a bad sound chip design. The frequent lock-ups could be related to 4.0.5. Time to contact Archos support again.
My tablets away tomorrow aswell, Loose Micro USB connection.
It was bought from Currys who told me that they don't repair Archos products, Only a replacement from them, Or a direct replacement if the store is in stock - Which it isn't so when I take it in tomorrow, They'll check over it and deliver a new one out to me next week some time?
Really strange that they don't repair the products ..
Thanks in advance
Jamie
Ps. If you haven't already - Grab a 3G stick from Amazon, On offer at £35 http://amzn.to/HbGsxQ
26 April 2012 - Archos RMA Status Update - ********** Received
02 May 2012 - Archos RMA Status Update - ********** Shipped
Only took them 4 business days to receive and ship my device. not bad if you ask me
I finally got my replacement. guess what....
FREE upgrade to 1.5 ghz turbo edition + 1gb ram
Im so excited!
Tablet failed on Saturday March 3rd.
Shipped out to ASUS on Monday March 5th.
Delivered in CA on Friday March 9th.
It was registered in their system on Tuesday March 13th.
I called on Thursday March 22nd, having heard nothing since. They told me there was no update status on it since the 13th.
They told me they will escalate it and get a status update for me. It is now Monday March 26th, and I still have no update.
I have been without a tablet now for almost a month.
Way to go ASUS!
Take it to the asus store and they should swap it out with a refurb.
chugger93 said:
Tablet failed on Saturday March 3rd.
Shipped out to ASUS on Monday March 5th.
Delivered in CA on Friday March 9th.
It was registered in their system on Tuesday March 13th.
I called on Thursday March 22nd, having heard nothing since. They told me there was no update status on it since the 13th.
They told me they will escalate it and get a status update for me. It is now Monday March 26th, and I still have no update.
I have been without a tablet now for almost a month.
Way to go ASUS!
Click to expand...
Click to collapse
I take it your title has a sacastic tone to it. Anyways its probably because they are waiting for a big hardware update at the end of this month that is suppose to be a secret. If you dont hear back after the first week of April, you should complain. I have a prime at Grapevine that they received (signature delivery) 3/24, status on the Asus support still says not received.
Welcome to the club..
http://forum.xda-developers.com/showthread.php?t=1525229
bimbobo said:
Welcome to the club..
http://forum.xda-developers.com/showthread.php?t=1525229
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Click to collapse
i have bt/wifi issue but i use this tablet EVERY day for school/work. Gary posts all this crap like nobody is sending their tablet it, well DUH, i CANNOT be without this tablet for 2 months for ASUS to send back saying CID (customer induced damage)
Thats why i don't send my tablet in, i'd rather just return it if i was sending it in
Cozmo85 said:
Take it to the asus store and they should swap it out with a refurb.
Click to expand...
Click to collapse
Anyone tried this with one that has an unlocked bootloader? May be a way to go there...
Sent from my ICS lovin 3D!!!
If I've helped you in any way... hit the "Thanks" button.
lyon21 said:
Anyone tried this with one that has an unlocked bootloader? May be a way to go there...
Sent from my ICS lovin 3D!!!
If I've helped you in any way... hit the "Thanks" button.
Click to expand...
Click to collapse
How the crap do you find an "ASUS Store"?
The only thing i found was an authorized repair place from asus' website at least.
Sent from my Transformer Prime TF201 using Tapatalk 2 Beta-4
Hey Me Too
glad to see im not the only one. i sent mine to the grapevine one, they rec it on 3/11 ups sig to prove it. on 3/16 it shows waiting..and has been that way ever since. im starting to get a little upset here, i mean i spent $700 for the 64gig and then have to send it in after just 2 wks using it, and now this...
Heh...at first I thought you were serious.
my question is, why did you send it to california? I thought the only service center was Grapevine?
neo1738 said:
my question is, why did you send it to california? I thought the only service center was Grapevine?
Click to expand...
Click to collapse
I've sent my TF 101 to CA a couple of times, but that's when they did a direct replacement for me twice(dealing directly with Hai in the CA HQ). Usually if it goes to CA you will get a replacement because he even told me in CA they dont service units, if it goes to TX then it's a repair. It might be taking a while because they are waiting to get an allotment of replacement units. When I spoke to Hai last he had told me they were out of replacement units in CA and were waiting for more.
At least you got it registered in the system. I spent $50 shipping it in express hoping I could get my refund ASAP and its been over a week since I called to get it "escalated" and it is still is not registered.
---------- Post added at 01:22 PM ---------- Previous post was at 01:20 PM ----------
Cozmo85 said:
Take it to the asus store and they should swap it out with a refurb.
Click to expand...
Click to collapse
As far as I know, only Apple has "stores".
I sent mine for rma, picked up friday by ups. Monday it checked in at Brno Slapanice on a monday. Waited a week spoke to asus the following week monday, since i could see it was ready for shipment.
They gave me a new mobo and gps he said. Arrived the following day, so in all 11 days.
Anyway, wifi is a bit better, still no gps lock at all, nor inside or outside. So spoke to asus again, they said sent in again, hmmm. I really thought they testet before shipping back.
Now awaiting update before rma again.
Sendt fra min Transformer Prime TF201 med Tapatalk
will they pay for packaging and shipping this time? that's a huge gripe of mine is that they want me to pay for shipping their manufacturing defect. Once they repair and ship my unit back to me I'll be making a stink for my $15 back, they would have admitted it was a manufacturing defect by repairing the unit at no cost. This is the only tech company I have ever seen not send you materials to RMA a unit and pay for shipping. Why should I have to pay more for your mistakes?
I pre-ordered my Prime through PCConnections when I first heard about it. The biggest selling point was the keyboard/dock. Over a month later and still no keyboard.
Then the other night the cable felt a little 'crunchy' inserting it into the tab. Yep, the wire connectors were getting bent. I consider this a poor design choice and hope that my PCC rep can facilitate this RMA.
I thought my Nook Color had a bad connection, but that is a bad cable that can be replaced. The Prime's fragile architecture is a disappointment. Perhaps this, like the trackpad on their ZenBook line, was rushed to market so they could be first?
Too bad, because I've used a LOT of their product over the years.
neo1738 said:
will they pay for packaging and shipping this time? that's a huge gripe of mine is that they want me to pay for shipping their manufacturing defect. Once they repair and ship my unit back to me I'll be making a stink for my $15 back, they would have admitted it was a manufacturing defect by repairing the unit at no cost. This is the only tech company I have ever seen not send you materials to RMA a unit and pay for shipping. Why should I have to pay more for your mistakes?
Click to expand...
Click to collapse
It depends on who you speak to. I have gotten my tf 101 replaced twice (both times they shipped out my replacement before I sent back the old one which is something they dont normally do). Then months later I had issues with the screen on my tf 101 and they sent me a fex ed pre paid print out. When it came back the volume button didnt work anymore so they sent me another label to send it back.
My tfp is going in for rma(to get the RF fix, plus I have two dead pixels and really bad screen bleed that actually got worse only after a week of using the tfp) when my tf 101 comes back. and for that they also sent me a prepaid shipping email for my tfp as well.
I would suggest trying to get someone in the CA HQ. They are A LOT more helpful then the call center, but it's difficult to get to them directly. I pretty much had to send an email to all of their execs last year to get a response from someone not in the call center. Because at that time the call center didnt even know what OS the tf101 was running. The guy on the phone the first time was like "That runs windows 7 right?" lol my exact response when he said that "are you ****ing kidding me??????". I think they also have since changed call centers. I see a lot of people reporting they are dealing with india. At first they were using a call center in Jamaica(Hai and I were talking about it)
I got my TF201 (grey 64 gb model) in January and have been struggling with multiple issues since i received it. I recently got the GPS dongle at the end of September which made the GPS reception better but i was still having other issues (especially with intermittent screen flicker).
I contacted everyone i could think of involved with the purchase:
* The manufacturer; Asus - they wanted me to send it in for warranty repair and I would pay for shipping...
* The vendor i bought it from; Expansys - they offered an RMA for repair, but warned it would take 6-8 weeks and i would pay for shipping...
* The aftermarket warranty company; SquareTrade; they gave me a free label to print and ship it to them and said i would have it back within 5 days.
So I sent my TF201 (grey 64gb model) to Square Trade for repair... i reported the following issues to them:
1) Screen flicker
2) Poor WiFi reception
3) Poor GPS reception
4) Poor Bluetooth reception
They had it for 5 business days before notifying me that they were going to fix it; they updated the claim right as they closed for the day.
I called them on the 6th business day and explained they had it for more then 5 days, the rep confirmed this was true and they refunded me the 79.99 i paid for the warranty since they did not have it back to me within the 5 day period. They also said it would take another 7 to 10 days for parts to arrive before they can fix it and ship it back to me
So at this point i had a free warranty on the device.... cool, but i still had to wait for the repaired item.
On the 8th business day i brought out the big guns and let my wife call them to get another update. At that time she explained to the SquareTrade rep that this was ridiculous and that we needed it back sooner as i was going out of town and my wife needed the device while i was gone.
The rep understood that refunding the cost of the device (599) would allow us to purchase a replacement sooner then waiting for them to send the repaired item back; so the rep authorized the reimbursement of the full $599
So i got my $599 plus the $79.99 back.... I love SquareTrade!
Now if only i could find a buyer for the dock/keyboard and GPS dongle...
klownkillah said:
I got my TF201 (grey 64 gb model) in January and have been struggling with multiple issues since i received it. I recently got the GPS dongle at the end of September which made the GPS reception better but i was still having other issues (especially with intermittent screen flicker).
I contacted everyone i could think of involved with the purchase:
* The manufacturer; Asus - they wanted me to send it in for warranty repair and I would pay for shipping...
* The vendor i bought it from; Expansys - they offered an RMA for repair, but warned it would take 6-8 weeks and i would pay for shipping...
* The aftermarket warranty company; SquareTrade; they gave me a free label to print and ship it to them and said i would have it back within 5 days.
So I sent my TF201 (grey 64gb model) to Square Trade for repair... i reported the following issues to them:
1) Screen flicker
2) Poor WiFi reception
3) Poor GPS reception
4) Poor Bluetooth reception
They had it for 5 business days before notifying me that they were going to fix it; they updated the claim right as they closed for the day.
I called them on the 6th business day and explained they had it for more then 5 days, the rep confirmed this was true and they refunded me the 79.99 i paid for the warranty since they did not have it back to me within the 5 day period. They also said it would take another 7 to 10 days for parts to arrive before they can fix it and ship it back to me
So at this point i had a free warranty on the device.... cool, but i still had to wait for the repaired item.
On the 8th business day i brought out the big guns and let my wife call them to get another update. At that time she explained to the SquareTrade rep that this was ridiculous and that we needed it back sooner as i was going out of town and my wife needed the device while i was gone.
The rep understood that refunding the cost of the device (599) would allow us to purchase a replacement sooner then waiting for them to send the repaired item back; so the rep authorized the reimbursement of the full $599
So i got my $599 plus the $79.99 back.... I love SquareTrade!
Now if only i could find a buyer for the dock/keyboard and GPS dongle...
Click to expand...
Click to collapse
Just curious how much you asking for the dock?
Sent from my SGH-T959V using xda premium
gregcapps said:
Just curious how much you asking for the dock?
Sent from my SGH-T959V using xda premium
Click to expand...
Click to collapse
Same pmed ya soon as ya posted lol
msfguard said:
Same pmed ya soon as ya posted lol
Click to expand...
Click to collapse
LOL! sorry guys, I was little thrown off - my intent of posting was to share my experience with SquareTrade... I was not trying to solicit buyers for the dock. I suppose that is a bonus to posting the story though. I responded to the both of you via PM with a preference on the first received inquiry.
Thats awesome. When did you get your squaretrade warranty?
I have always had good experiences with square trade. I tried to get their warranty for my prime, but i bought mine on craigslist and they wouldnt let me. Owell. So are you gonna get another asus product with the refund money?
I got the square trade warranty the day after I purchased the prime; prior to its delivery.
This was my first and only experience with square trade.
I did already buy a Nexus 7 which is an Asus product but I don't think I will be getting another Transformer. Ironically I have been experiencing screen flicker with the Nexus 7 also.
Sent from my SGH-I897 using xda app-developers app
Thank you for this. I bought a 2 yr squaretrade warranty and I'm going to exercise that soon....as soon as I get my Prime back from Asus
I've been holding off using my squaretrade warranty in hopes that Gamestop will do an exchange for the Infinity and while I wait for something better that's not an Asus POS to come out. I figure if I have to go through squaretrade because of Asus's lack of support, then I will never buy another Asus product again.
Not so lucky with SquareTrade...
Similar issue to OP, but didn't get nearly the same results.
My Prime arrived at their repair center yesterday. Got an e-mail today saying it was fixed, and was on its way back to me.
I called to ask what was repaired. They said the technician noted that they had reloaded the latest update and reset to factory defaults.... Ummmmm.... I did that before I ever shipped it to them!
So, no fix, and headed back here... I really wish I could get GameStop to replace/refund this thing or ASUS to refund... Both of those avenues seem to be a dead end...
Keebler1175 said:
They said the technician noted that they had reloaded the latest update and reset to factory defaults....
Click to expand...
Click to collapse
I think you are lucky then - if that is all they did then nothing should have been deducted from the total value of your warranty!
So when you get your prime back and the issue continues, call them back and be prepared to send it in again.
I would also politely request better attention to detail from their technicians and explain that you have already been without the prime for x many days so you would really appreciate a swift resolution.
I'll let you all know my experience as my tablet has been sent off. I explained that it was already sent to Asus and some repairs have been done but still poor wifi issues.
I sent my Prime to Squaretrade for repairs as the HDMI port on the prime was bad, it took them less than two days to get them back to me after they received it. Well I was all happy until I decided to match the serial numbers and guess what, they don't match. My prime is a 32gb and the one they sent is a 64gb, not complaining, double the storage. But the HDMI on this one doesnt work either. I tried 3 different tv sets and different cables and nothing. It used to work before on my 32gb but the port felt loose. So I call them and they are trying to figure what happened with the repair center, should I claim them the full price and switch to an Infinity or Nexus 10?
klownkillah said:
I got my TF201 (grey 64 gb model) in January and have been struggling with multiple issues since i received it. I recently got the GPS dongle at the end of September which made the GPS reception better but i was still having other issues (especially with intermittent screen flicker).
I contacted everyone i could think of involved with the purchase:
* The manufacturer; Asus - they wanted me to send it in for warranty repair and I would pay for shipping...
* The vendor i bought it from; Expansys - they offered an RMA for repair, but warned it would take 6-8 weeks and i would pay for shipping...
* The aftermarket warranty company; SquareTrade; they gave me a free label to print and ship it to them and said i would have it back within 5 days.
So I sent my TF201 (grey 64gb model) to Square Trade for repair... i reported the following issues to them:
1) Screen flicker
2) Poor WiFi reception
3) Poor GPS reception
4) Poor Bluetooth reception
They had it for 5 business days before notifying me that they were going to fix it; they updated the claim right as they closed for the day.
I called them on the 6th business day and explained they had it for more then 5 days, the rep confirmed this was true and they refunded me the 79.99 i paid for the warranty since they did not have it back to me within the 5 day period. They also said it would take another 7 to 10 days for parts to arrive before they can fix it and ship it back to me
So at this point i had a free warranty on the device.... cool, but i still had to wait for the repaired item.
On the 8th business day i brought out the big guns and let my wife call them to get another update. At that time she explained to the SquareTrade rep that this was ridiculous and that we needed it back sooner as i was going out of town and my wife needed the device while i was gone.
The rep understood that refunding the cost of the device (599) would allow us to purchase a replacement sooner then waiting for them to send the repaired item back; so the rep authorized the reimbursement of the full $599
So i got my $599 plus the $79.99 back.... I love SquareTrade!
Now if only i could find a buyer for the dock/keyboard and GPS dongle...
Click to expand...
Click to collapse
ganyapr said:
I sent my Prime to Squaretrade for repairs as the HDMI port on the prime was bad, it took them less than two days to get them back to me after they received it. Well I was all happy until I decided to match the serial numbers and guess what, they don't match. My prime is a 32gb and the one they sent is a 64gb, not complaining, double the storage. But the HDMI on this one doesnt work either. I tried 3 different tv sets and different cables and nothing. It used to work before on my 32gb but the port felt loose. So I call them and they are trying to figure what happened with the repair center, should I claim them the full price and switch to an Infinity or Nexus 10?
Click to expand...
Click to collapse
So what happened with this? Did you get your original tablet back repaired, or did you get the original cost of the tablet reimbursed to you from SquareTrade?
I also sent you a PM.
klownkillah, I sent you a PM too.
I was also curious what happened with @ganyapr's prime - it certainly is an interesting situation.
@unknown_owner - i replied to your pm; it wasn't my prime.
Sorry for not updating. Well, it turned out that the technician mixed back covers and sent me the wrong unit. I had to send it back and squaretrade refunded me the money for warranty. I have to wait until next Monday to know what happend to my original prime since they cant find it now. If they cant find it they will give me the 64gb version instead of the 32gb I had or refund me the full price of the tablet. I'll let you know guys next week of what happens.
Should I just ask the for the refund and move on?
ganyapr said:
Sorry for not updating. Well, it turned out that the technician mixed back covers and sent me the wrong unit. I had to send it back and squaretrade refunded me the money for warranty. I have to wait until next Monday to know what happend to my original prime since they cant find it now. If they cant find it they will give me the 64gb version instead of the 32gb I had or refund me the full price of the tablet. I'll let you know guys next week of what happens.
Should I just ask the for the refund and move on?
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wow - I expected squaretrade and their repair facility to be more on top of things.... if it were me i would say something like:
'this is ridiculous! you guys don't even know what happened to, or where, my original prime is! at this point i have already been without the device for X many days! please refund the full amount of the device; this will obviously be the quickest and most expedient way for me to get back to using the device'
If that works then you could either buy it again or purchase a different model that is not plagued by the issues the prime had.
An update
So the repair center called me and they did replaced the mainboard and Squaretrade updated the serial number. My original was a 32gb and the replacement is a 64gb so I will stay with it instead of asking for full refund, the only issue I had was the hdmi port. Lets see how the wifi is on this unit as I didn't had an issue with my original.
ganyapr said:
An update
So the repair center called me and they did replaced the mainboard and Squaretrade updated the serial number. My original was a 32gb and the replacement is a 64gb so I will stay with it instead of asking for full refund, the only issue I had was the hdmi port. Lets see how the wifi is on this unit as I didn't had an issue with my original.
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You got a free upgrade and all parties involved are OK with it. Sweet!
Can your tablet be unlocked and still get repaired under square trade warranty?
Sent from my HTC Aria using xda premium
Hello, There are many reports of Samsung's customer service being terrible. When buying my phone I was thinking that I would never have to use Samsung's customer service as I always baby my devices, but I was wrong. Due to a well known defect in the plastic lip on the device, small cracks form over time. They are only about a millimeter or two each, but if your phone is in otherwise pristine condition it can be a very annoying problem. Here is a small piece of knowledge you should know about me, when talking on the phone I have trouble being stern and fighting for what I want. Especially if the person has an accent (not that there is anything wrong with that, I just can't understand them very well.). Continue reading for the whole story, in every detail I can remember!
This started on September 27, 2012. I had my sister call Samsung and explain the problem. Several users have reported the same issue getting solved by either a quick fix or a simple replacement. I was expecting nothing less than a quick fix. A few minutes after hanging up I received an email from Samsung with my ticket number and a UPS shipping label. I immediately started packing when a user on XDA-Developers told me that he got a replacement without having to be without a phone for 10 days, so I called Samsung 2 more times asking for a replacement. They never transferred me to Advanced service or Executive service so I figured it was a lost cause and send my phone in the next day. Because of the small size of the defects, I printed out 3 HD full page pictures of the cracks and circled them. I put them directly by the phone in the box hoping that the technician would get it and be able to solve the problem easily. The part that needed to be replaced costs $30 on eBay and includes the metallic bezel and the white lip. I can do this repair within an hour if I had the parts. The phone was received by Samsung on October 3, 2012. I received no other communication that there were problems so I assumed it was under warranty and would be fixed. They shipped the phone back to me on October 5, 2012.
On October 9, 2012 the phone was delivered to my house. Upon unpacking the phone I noticed that it was filthy. There was a layer of dust/dirt on the screen. I didn't care as long as the phone was fixed. I glanced at the white lip and saw that there were two dents in it, upon looking around the bezel I saw all three of the cracks and one more (probably form shipping). My mom called back immediately and asked why it wasn't fixed. They responded with confusion and we were transferred to Advanced support. They said it must have been a filing error and that they were sorry, we had to schedule another repair. I'm very mad at this point. How do some users get a replacement phone free on the first try and I have to wait 12 days to get nothing done, then send it in again for even longer? I pack it up with no pictures this time. Just the device in some bubble wrap (6 layers to be exact. Enough to protect it from even the biggest hit.). The phone was shipped out for the second time on October 10, 2012.
On Friday October 12, 2012 Samsung got the phone. No repair was attempted on this day as it was Friday. This was understandable because I wouldn't want to start a repair right before a weekend either. October 15, 2012 comes and with it another email from Samsung. This time it's an update that my repair cost has changed. Just in case you forgot, the original issue was with cracks on the white lip on the side of the device. Now in this email I see "After careful inspection, the repair cost for your product has changed. Please review the following important information and instruction." I read further down and see in large orange letters "$197.01". I freak out. I read what the charge is for, an LCD repair fee for $117.00 and a Standard repair fee for $65.00. Now why on earth would the LCD have to be replaced? I first went on the Samsung Live Chat as this is supposed to be a replacement for their phone service. I get no where and was told to call for more information. So I called. After asking why I need to pay for this repair that doesn't need to be done about 5 times and saying that this is my second time sending it in I was transferred to Advanced customer service, which I think is just another employee who the problem gets passed on to. I hand the phone off to my dad and he takes it away. Asks why they want $200 for something that is their problem. The guy said that the LCD is either cracked or it's an internal problem. Duh. Anyway my dad said that they need to file their own claim with UPS as the phone was damaged in shipping. The phone's LCD was perfect when I sent it in. Some words about not supporting a product were said and we were transferred to Executive customer service.
Let me inform you that Executive customer service leaves at 8:00 PM CST (but the phone support stays open until 9:00 PM CST). It is 7:45 PC CST when we are transferred. The music stopped and it started to ring, then a busy tone came, and finally the line went dead. He called back and was transferred to Advanced after 5 minutes of explaining what the problem was. Advanced said the Executives left for the day, she scheduled a phone meeting on the next day at 5:00 PM CST. My dad left his work number for them to call as he wouldn't have been home yet.
The next day he gets home from work and he told me that he missed the call. So apparently he called back and went back up the line to Executive. Finally after about an hour of persuading they agreed to fix the LCD, which isn't even broken, and the cracks for free. I think okay everything is good again ill have my phone by early next week. The next day I got an email from Samsung saying that the repair was once again on hold. This time for parts. At this point the phone has been gone for 20 days. With the weekend coming up the phone will have to shipped tomorrow in order to get here Monday. I want to know how long the parts take to come in so I called again and asked. Put on hold for a few minutes. Guy comes back and says he doesn't know. They aren't informed about parts and can't give me an ETA. We will see what tomorrow brings and ill update the thread if something else happens.
****Cliff Notes Version****
Samsung ignores my phone and doesn't repair, I send it in again and they try to charge me $200 to fix an LCD that works perfectly. A few calls later they agree to fix everything free. Now its on hold for parts and it is day 20 of not having a phone. In short, Samsung doesn't care about customers and will try to screw them any way possible. The next phone I buy will NOT be a Samsung phone. Congrats customer service, you lost a customer.
-Matt The Angry Samsung Hater.
Sent from my cm_tenderloin using Tapatalk 2
...never mind.
Heard that apple has a new phone out, easy to use.
fprice02 said:
Heard that apple has a new phone out, easy to use.
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Ya I hear it just works....
Sent from my SAMSUNG-SGH-I717 using xda premium
jpoirier587 said:
Ya I hear it just works....
Sent from my SAMSUNG-SGH-I717 using xda premium
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Unlike Samsungs support. Too bad it has an Apple on the back.
Sent from my cm_tenderloin using Tapatalk 2
Yikes! !!
I'm very sorry to hear this report.
Good customer service is the backbone of any company, and clearly Samsung is forgetting that customers are their future.
I'm hoping you get a resolution soon, and that your experience is isolated, and not becoming the new norm for companies seeking our vote via checkbook.....g
I had a somewhat similar situation with the warranty company with my wife's phone.
She was without her phone for half a month, after (many) frustrating calls later, I ended up calling the at&t customer support and I explained the situation to them.
They decided to take half a month off the bill for her phone and pay half off of the insurance deductible.
Edit: i explained the situation to at&t and asked them why the insurance company couldn't send me a replacement phone before i sent them mine. At&t even called the insurance rep and asked. They got no where. I then asked what at&t could do because it wasn't right that i paid for service ask month and haven't used it in 15 days.
Sent from my SAMSUNG-SGH-I717 using xda premium
Wow what a horrible experience. Although, I would have just purchase the $30 part and did it myself. I can't imagine shipping my phone anywhere but that's just me. I hope they get it resolved and fixed ASAP. Keep us updated.
-Once you go NOTE, you'd say 4 inches a Joke
[Lady]: "How do you carry that huge phone in your pocket?"
[Note User]: "I'm used to having huge stuff in my pants"
Still waiting for the part. Hopefully it'll get done tomorrow. If not ill call in and flip out.
Sent from my cm_tenderloin using Tapatalk 2
I had the crack issue, I called att and calmly talked with them about it and they credited my account a month of free service to off set the coat of an insurance claim through asurion. After I filed the claim I had my new carbon grey note the next day. On top of the free exchange I ended up with a 90$ credit after its all said and done.
So try just giving att customer service a call of its not to late.
Sent from my SAMSUNG-SGH-I717 using XDA Premium HD app
Wow, that's awful, completely opposite from my experience with Samsung. Long story short, I bricked my phone & they emailed me a prepaid label so I sent it in and had it back fixed within a week. In your situation I would have just fixed it myself too, but then again I'm a former phone repair tech & I know not everyone is as comfortable taking apart phones as I am. Good luck, keep us posted.
kabuk1 said:
Wow, that's awful, completely opposite from my experience with Samsung. Long story short, I bricked my phone & they emailed me a prepaid label so I sent it in and had it back fixed within a week. In your situation I would have just fixed it myself too, but then again I'm a former phone repair tech & I know not everyone is as comfortable taking apart phones as I am. Good luck, keep us posted.
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I second that. My phone had the stuck power button failure. They sent me a label and in 3 weeks I had my phone back!!
Sent from my SAMSUNG-SGH-I717 using xda app-developers app
Got the phone back yesterday. Has a stuck pixel. I already flashed, have it set up how I like it, I'm just gonna deal with it.
Oh, and they sent me a refurb
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