I got my TF201 (grey 64 gb model) in January and have been struggling with multiple issues since i received it. I recently got the GPS dongle at the end of September which made the GPS reception better but i was still having other issues (especially with intermittent screen flicker).
I contacted everyone i could think of involved with the purchase:
* The manufacturer; Asus - they wanted me to send it in for warranty repair and I would pay for shipping...
* The vendor i bought it from; Expansys - they offered an RMA for repair, but warned it would take 6-8 weeks and i would pay for shipping...
* The aftermarket warranty company; SquareTrade; they gave me a free label to print and ship it to them and said i would have it back within 5 days.
So I sent my TF201 (grey 64gb model) to Square Trade for repair... i reported the following issues to them:
1) Screen flicker
2) Poor WiFi reception
3) Poor GPS reception
4) Poor Bluetooth reception
They had it for 5 business days before notifying me that they were going to fix it; they updated the claim right as they closed for the day.
I called them on the 6th business day and explained they had it for more then 5 days, the rep confirmed this was true and they refunded me the 79.99 i paid for the warranty since they did not have it back to me within the 5 day period. They also said it would take another 7 to 10 days for parts to arrive before they can fix it and ship it back to me
So at this point i had a free warranty on the device.... cool, but i still had to wait for the repaired item.
On the 8th business day i brought out the big guns and let my wife call them to get another update. At that time she explained to the SquareTrade rep that this was ridiculous and that we needed it back sooner as i was going out of town and my wife needed the device while i was gone.
The rep understood that refunding the cost of the device (599) would allow us to purchase a replacement sooner then waiting for them to send the repaired item back; so the rep authorized the reimbursement of the full $599
So i got my $599 plus the $79.99 back.... I love SquareTrade!
Now if only i could find a buyer for the dock/keyboard and GPS dongle...
klownkillah said:
I got my TF201 (grey 64 gb model) in January and have been struggling with multiple issues since i received it. I recently got the GPS dongle at the end of September which made the GPS reception better but i was still having other issues (especially with intermittent screen flicker).
I contacted everyone i could think of involved with the purchase:
* The manufacturer; Asus - they wanted me to send it in for warranty repair and I would pay for shipping...
* The vendor i bought it from; Expansys - they offered an RMA for repair, but warned it would take 6-8 weeks and i would pay for shipping...
* The aftermarket warranty company; SquareTrade; they gave me a free label to print and ship it to them and said i would have it back within 5 days.
So I sent my TF201 (grey 64gb model) to Square Trade for repair... i reported the following issues to them:
1) Screen flicker
2) Poor WiFi reception
3) Poor GPS reception
4) Poor Bluetooth reception
They had it for 5 business days before notifying me that they were going to fix it; they updated the claim right as they closed for the day.
I called them on the 6th business day and explained they had it for more then 5 days, the rep confirmed this was true and they refunded me the 79.99 i paid for the warranty since they did not have it back to me within the 5 day period. They also said it would take another 7 to 10 days for parts to arrive before they can fix it and ship it back to me
So at this point i had a free warranty on the device.... cool, but i still had to wait for the repaired item.
On the 8th business day i brought out the big guns and let my wife call them to get another update. At that time she explained to the SquareTrade rep that this was ridiculous and that we needed it back sooner as i was going out of town and my wife needed the device while i was gone.
The rep understood that refunding the cost of the device (599) would allow us to purchase a replacement sooner then waiting for them to send the repaired item back; so the rep authorized the reimbursement of the full $599
So i got my $599 plus the $79.99 back.... I love SquareTrade!
Now if only i could find a buyer for the dock/keyboard and GPS dongle...
Click to expand...
Click to collapse
Just curious how much you asking for the dock?
Sent from my SGH-T959V using xda premium
gregcapps said:
Just curious how much you asking for the dock?
Sent from my SGH-T959V using xda premium
Click to expand...
Click to collapse
Same pmed ya soon as ya posted lol
msfguard said:
Same pmed ya soon as ya posted lol
Click to expand...
Click to collapse
LOL! sorry guys, I was little thrown off - my intent of posting was to share my experience with SquareTrade... I was not trying to solicit buyers for the dock. I suppose that is a bonus to posting the story though. I responded to the both of you via PM with a preference on the first received inquiry.
Thats awesome. When did you get your squaretrade warranty?
I have always had good experiences with square trade. I tried to get their warranty for my prime, but i bought mine on craigslist and they wouldnt let me. Owell. So are you gonna get another asus product with the refund money?
I got the square trade warranty the day after I purchased the prime; prior to its delivery.
This was my first and only experience with square trade.
I did already buy a Nexus 7 which is an Asus product but I don't think I will be getting another Transformer. Ironically I have been experiencing screen flicker with the Nexus 7 also.
Sent from my SGH-I897 using xda app-developers app
Thank you for this. I bought a 2 yr squaretrade warranty and I'm going to exercise that soon....as soon as I get my Prime back from Asus
I've been holding off using my squaretrade warranty in hopes that Gamestop will do an exchange for the Infinity and while I wait for something better that's not an Asus POS to come out. I figure if I have to go through squaretrade because of Asus's lack of support, then I will never buy another Asus product again.
Not so lucky with SquareTrade...
Similar issue to OP, but didn't get nearly the same results.
My Prime arrived at their repair center yesterday. Got an e-mail today saying it was fixed, and was on its way back to me.
I called to ask what was repaired. They said the technician noted that they had reloaded the latest update and reset to factory defaults.... Ummmmm.... I did that before I ever shipped it to them!
So, no fix, and headed back here... I really wish I could get GameStop to replace/refund this thing or ASUS to refund... Both of those avenues seem to be a dead end...
Keebler1175 said:
They said the technician noted that they had reloaded the latest update and reset to factory defaults....
Click to expand...
Click to collapse
I think you are lucky then - if that is all they did then nothing should have been deducted from the total value of your warranty!
So when you get your prime back and the issue continues, call them back and be prepared to send it in again.
I would also politely request better attention to detail from their technicians and explain that you have already been without the prime for x many days so you would really appreciate a swift resolution.
I'll let you all know my experience as my tablet has been sent off. I explained that it was already sent to Asus and some repairs have been done but still poor wifi issues.
I sent my Prime to Squaretrade for repairs as the HDMI port on the prime was bad, it took them less than two days to get them back to me after they received it. Well I was all happy until I decided to match the serial numbers and guess what, they don't match. My prime is a 32gb and the one they sent is a 64gb, not complaining, double the storage. But the HDMI on this one doesnt work either. I tried 3 different tv sets and different cables and nothing. It used to work before on my 32gb but the port felt loose. So I call them and they are trying to figure what happened with the repair center, should I claim them the full price and switch to an Infinity or Nexus 10?
klownkillah said:
I got my TF201 (grey 64 gb model) in January and have been struggling with multiple issues since i received it. I recently got the GPS dongle at the end of September which made the GPS reception better but i was still having other issues (especially with intermittent screen flicker).
I contacted everyone i could think of involved with the purchase:
* The manufacturer; Asus - they wanted me to send it in for warranty repair and I would pay for shipping...
* The vendor i bought it from; Expansys - they offered an RMA for repair, but warned it would take 6-8 weeks and i would pay for shipping...
* The aftermarket warranty company; SquareTrade; they gave me a free label to print and ship it to them and said i would have it back within 5 days.
So I sent my TF201 (grey 64gb model) to Square Trade for repair... i reported the following issues to them:
1) Screen flicker
2) Poor WiFi reception
3) Poor GPS reception
4) Poor Bluetooth reception
They had it for 5 business days before notifying me that they were going to fix it; they updated the claim right as they closed for the day.
I called them on the 6th business day and explained they had it for more then 5 days, the rep confirmed this was true and they refunded me the 79.99 i paid for the warranty since they did not have it back to me within the 5 day period. They also said it would take another 7 to 10 days for parts to arrive before they can fix it and ship it back to me
So at this point i had a free warranty on the device.... cool, but i still had to wait for the repaired item.
On the 8th business day i brought out the big guns and let my wife call them to get another update. At that time she explained to the SquareTrade rep that this was ridiculous and that we needed it back sooner as i was going out of town and my wife needed the device while i was gone.
The rep understood that refunding the cost of the device (599) would allow us to purchase a replacement sooner then waiting for them to send the repaired item back; so the rep authorized the reimbursement of the full $599
So i got my $599 plus the $79.99 back.... I love SquareTrade!
Now if only i could find a buyer for the dock/keyboard and GPS dongle...
Click to expand...
Click to collapse
ganyapr said:
I sent my Prime to Squaretrade for repairs as the HDMI port on the prime was bad, it took them less than two days to get them back to me after they received it. Well I was all happy until I decided to match the serial numbers and guess what, they don't match. My prime is a 32gb and the one they sent is a 64gb, not complaining, double the storage. But the HDMI on this one doesnt work either. I tried 3 different tv sets and different cables and nothing. It used to work before on my 32gb but the port felt loose. So I call them and they are trying to figure what happened with the repair center, should I claim them the full price and switch to an Infinity or Nexus 10?
Click to expand...
Click to collapse
So what happened with this? Did you get your original tablet back repaired, or did you get the original cost of the tablet reimbursed to you from SquareTrade?
I also sent you a PM.
klownkillah, I sent you a PM too.
I was also curious what happened with @ganyapr's prime - it certainly is an interesting situation.
@unknown_owner - i replied to your pm; it wasn't my prime.
Sorry for not updating. Well, it turned out that the technician mixed back covers and sent me the wrong unit. I had to send it back and squaretrade refunded me the money for warranty. I have to wait until next Monday to know what happend to my original prime since they cant find it now. If they cant find it they will give me the 64gb version instead of the 32gb I had or refund me the full price of the tablet. I'll let you know guys next week of what happens.
Should I just ask the for the refund and move on?
ganyapr said:
Sorry for not updating. Well, it turned out that the technician mixed back covers and sent me the wrong unit. I had to send it back and squaretrade refunded me the money for warranty. I have to wait until next Monday to know what happend to my original prime since they cant find it now. If they cant find it they will give me the 64gb version instead of the 32gb I had or refund me the full price of the tablet. I'll let you know guys next week of what happens.
Should I just ask the for the refund and move on?
Click to expand...
Click to collapse
wow - I expected squaretrade and their repair facility to be more on top of things.... if it were me i would say something like:
'this is ridiculous! you guys don't even know what happened to, or where, my original prime is! at this point i have already been without the device for X many days! please refund the full amount of the device; this will obviously be the quickest and most expedient way for me to get back to using the device'
If that works then you could either buy it again or purchase a different model that is not plagued by the issues the prime had.
An update
So the repair center called me and they did replaced the mainboard and Squaretrade updated the serial number. My original was a 32gb and the replacement is a 64gb so I will stay with it instead of asking for full refund, the only issue I had was the hdmi port. Lets see how the wifi is on this unit as I didn't had an issue with my original.
ganyapr said:
An update
So the repair center called me and they did replaced the mainboard and Squaretrade updated the serial number. My original was a 32gb and the replacement is a 64gb so I will stay with it instead of asking for full refund, the only issue I had was the hdmi port. Lets see how the wifi is on this unit as I didn't had an issue with my original.
Click to expand...
Click to collapse
You got a free upgrade and all parties involved are OK with it. Sweet!
Can your tablet be unlocked and still get repaired under square trade warranty?
Sent from my HTC Aria using xda premium
Related
I was wondering if best buy will make me pay a restocking fee for returning my transformer. I know it says i can return or exchange it within 14 days but is that only if it is unopened? Or if i fond that it is damaged or has something wrong with it (the only reasons i would return it) would i be able to return it anyways? Thanks to anyone who takes the time to read this.
Yes you can return it no questions asked within 14 days. Thanks to the people who replied!
There are no more restocking fees at Best Buy except for Special Orders.
http://consumerist.com/2010/12/best-buy-puts-an-end-to-most-tyrannical-restocking-fees.html
gregnetz18 said:
I was wondering if best buy will make me pay a restocking fee for returning my transformer. I know it says i can return or exchange it within 14 days but is that only if it is unopened? Or if i fond that it is damaged or has something wrong with it (the only reasons i would return it) would i be able to return it anyways? Thanks to anyone who takes the time to read this.
Click to expand...
Click to collapse
You can return no questions asked as long as it's within 14 days. No restock fee.
ok thanks for the help guys thats what i thought by researching but wasnt sure. ill edit my post so other people who were wondering know.
How about shipping cost ?
I think I might need to return mine.. the right side edge moves 1/20 of a mm (guesstimate) when pressed down yet no other side moves.. Maybe the glue is coming undone
Returned mine
I received my TFP Dec 28. Called in for RMA number on Dec 29 because of GPS issues, held off sending it back, waiting for XDA wisdom to find a workaround. Then Asus pulled the spec, which I find offensive.
So I called Best Buy back to clarify and confirmed refund when they receive RMA'd unit. Full refund, credited back to card after a few days. So, did the factory reset, cleaned it and put it back in and sent it off via UPS.
Got caught up in the bleeding edge, learned a little.
GCurry said:
I received my TFP Dec 28. Called in for RMA number on Dec 29 because of GPS issues, held off sending it back, waiting for XDA wisdom to find a workaround. Then Asus pulled the spec, which I find offensive.
So I called Best Buy back to clarify and confirmed refund when they receive RMA'd unit. Full refund, credited back to card after a few days. So, did the factory reset, cleaned it and put it back in and sent it off via UPS.
Got caught up in the bleeding edge, learned a little.
Click to expand...
Click to collapse
Why didn't you just return to a store? Seems like it would be easier...
My bigger questions are: did they refund shipping, and are they honoring their holiday return policy for tablets?
Oh, and when does the return period start, when it's ordered or when it's received? I'd have to imagine when it's received, because a week can be lost in shipping, but I'm not positive either way.
wynand32 said:
Why didn't you just return to a store? Seems like it would be easier...
My bigger questions are: did they refund shipping, and are they honoring their holiday return policy for tablets?
Oh, and when does the return period start, when it's ordered or when it's received? I'd have to imagine when it's received, because a week can be lost in shipping, but I'm not positive either way.
Click to expand...
Click to collapse
Pretty sure the holiday return period does not apply to tablets (one of the exceptions). 14 days.
http://www.bestbuy.com/site/2008-Gi...cat166500050003.c?id=pcmcat166500050003&h=387
My order says I have up to 45 days to return the item for a full refund. However I'm also a reward zone silver member so I don't know if that is why or because of the holidays
Sent from my HTC Mecha using XDA App
just returned mine to the store. you get full refund (i got free shipping but when i talked to customer service they said you get shipping refunded as well) . there's a big "flyer" on the counter saying bestbuy has eliminated restocking fees so no need to worry about that.
wynand32 said:
Why didn't you just return to a store? Seems like it would be easier...
My bigger questions are: did they refund shipping, and are they honoring their holiday return policy for tablets?
Oh, and when does the return period start, when it's ordered or when it's received? I'd have to imagine when it's received, because a week can be lost in shipping, but I'm not positive either way.
Click to expand...
Click to collapse
Not sure when the return period starts, I assume when delivered.
As to shipping, I opted for express shipping, targeted by them for 12.27, negotiated a discount to $10 for that shipping since I was one of the crew who'd originally ordered champagne and had to convert on 12/23. But they didn't deliver until 12/28, so I called back and got refund on shipping, separately from RMA. So shipping in my case was ultimately free, and yes/no is the answer to your question, depending on whether you're a glass half full/empty kind of person. ;-)
As for returning it to brick and mortar store, could have, but more driving in my case. Didn't want an exchange anyhow. I'm going to wait for ICS tablets with a customer use reputation now.
GCurry said:
Not sure when the return period starts, I assume when delivered.
As to shipping, I opted for express shipping, targeted by them for 12.27, negotiated a discount to $10 for that shipping since I was one of the crew who'd originally ordered champagne and had to convert on 12/23. But they didn't deliver until 12/28, so I called back and got refund on shipping, separately from RMA. So shipping in my case was ultimately free, and yes/no is the answer to your question, depending on whether you're a glass half full/empty kind of person. ;-)
As for returning it to brick and mortar store, could have, but more driving in my case. Didn't want an exchange anyhow. I'm going to wait for ICS tablets with a customer use reputation now.
Click to expand...
Click to collapse
It says on the link posted it is upon receipt of the product is when the return period starts. After all of the drama regarding what Asus has done with the website and customer service responses, I will more than likely return mine and either get a g tab or wait to see if later production models eliminate the issues.
Sent from my Transformer Prime TF201 using Tapatalk
gregnetz18 said:
I was wondering if best buy will make me pay a restocking fee for returning my transformer. I know it says i can return or exchange it within 14 days but is that only if it is unopened? Or if i fond that it is damaged or has something wrong with it (the only reasons i would return it) would i be able to return it anyways? Thanks to anyone who takes the time to read this.
Yes you can return it no questions asked within 14 days. Thanks to the people who replied!
Click to expand...
Click to collapse
They didn't ask me a thing when I returned it.
Full money back.
Sent from my SAMSUNG-SGH-I777 using Tapatalk
Dnorwood said:
It says on the link posted it is upon receipt of the product is when the return period starts. After all of the drama regarding what Asus has done with the website and customer service responses, I will more than likely return mine and either get a g tab or wait to see if later production models eliminate the issues.
Sent from my Transformer Prime TF201 using Tapatalk
Click to expand...
Click to collapse
Wait so if it took over a week for my to get here does that mean that I'm only gonna have a few days to return it?
gregnetz18 said:
Wait so if it took over a week for my to get here does that mean that I'm only gonna have a few days to return it?
Click to expand...
Click to collapse
Um no. Read through the posted link. Return period starts on the day you receive it.
morphiend said:
just returned mine to the store. you get full refund (i got free shipping but when i talked to customer service they said you get shipping refunded as well) . there's a big "flyer" on the counter saying bestbuy has eliminated restocking fees so no need to worry about that.
Click to expand...
Click to collapse
Silver members get 45 days on everything! Ftw!
Sent from my Inspire 4G with ICS!
Gonna return mine to Best Buy tomorrow, a little bit of light bleed but mainly because of the absolutely horrendous customer service experience I had with them. Also, the 64-GB version I pre-ordered from Tiger Direct is finally on its way, with the dock!
Sent from my ADR6400L using Tapatalk
Cmotion said:
Gonna return mine to Best Buy tomorrow, a little bit of light bleed but mainly because of the absolutely horrendous customer service experience I had with them. Also, the 64-GB version I pre-ordered from Tiger Direct is finally on its way, with the dock!
Sent from my ADR6400L using Tapatalk
Click to expand...
Click to collapse
I received an email to take a survey after one of my many phone calls with them. Aside from my excellent experience with the Reward Zone, I gave them a big FAIL on the rest of the survey. As a "valued customer", I've now been invited to speak to someone about my experience. I plan on calling next week. My biggest problem was the complete lack of communication to the CSRs and Supervisors about what we were told via email were our options for replacement ordering the champagne.
Anyway..... The items purchased from BB during the holidays fell under their extended holiday return policy. The its been posted, and it's something like 30days after delivery, tablets are not a excluded, and premium silver members get an additional 14 days
Well, got my Prime back yesterday. I sent it in two weeks prior due to the screen seperating from the back along the top edge. Needless to say, after seeing some of the threads around here, I was not exactly expecting the best. However, I did the RMA and got ASUS to pay for the shipping and I just paid for the box...and, within two weeks, the Prime arrived back, fixed, no creaks, no light bleed other than the tiny bit down by the home and menu icons that was always there, and in fine working order. The wifi even "seems" a little stronger. I haven't done any scientific tests but it works better and faster downstairs than it did before. So, I am pretty pleased that the issue is resolved.
I'm still a bit leary of the tablet since it started coming apart on it's own, and time will tell, but I can at least say the RMA experience went about as well as it could have.
Wow thats the quickest turn around I've seen from Asus. But I guess your issue was regarding the bezel and did not require any engineering tests. Some of the top tabs were probably broken causing the bezel to separate from the purple back. They probably just put a new bezel and sent it right out.
cyberhound said:
However, I did the RMA and got ASUS to pay for the shipping and I just paid for the box...
Click to expand...
Click to collapse
did you have to do or say anything special to get them to pay for shipping?
also did you send yours to texas or a different location?
jaypm said:
did you have to do or say anything special to get them to pay for shipping?
also did you send yours to texas or a different location?
Click to expand...
Click to collapse
Went to Texas. As for the shipping...during the conversation with the CS rep, I likened paying for shipping on the 25 day old tablet which was under warranty to my buying a new car, having it break on the side of the road in the first year due a major mechanical issue and then having to pay for towing. Yes, someone has to pay to get the car to the dealership (and that may be me up front), but if the problem is a warranty problem, then I would expect to be reimbursed. So, asked that if I paid to get the tablet to Texas, would I be reimbursed if the tablet had a warrantable defect. I was told no, but then the CS rep offered to have shipping paid for if I covered the boxing. I took the deal.
I had a really positive RMA experience as well. Like some other members here, I was contacted by ASUS_USA via pm and was told to return the tablet for RMA but when they found out that I already have an outstanding RMA (called in couple days earlier) they offered to send in a replacement instead of fixing mine. I gladly accepted the offer.
Asus covered both way overnight shipping via Fedex and I received my shiny new TP within 10 days.
P.S. I sent mine to Asus US HQ i.e. California.
That's just not right. I've been waiting 3 Weeks and they still haven't done anything, I've started calling every other day. And I paid to ship it. Needless to say i'm very jealous...
Sent from my DROID RAZR using XDA App
My RMA has been sitting since 02/01/12 in WB5 waiting status for wifi and gps issues.
I am not sure if Asus has changed their RMA mailing policy or that I just got lucky but a few days ago I also had to create an RMA. After the CSR and I came to the conclusion that my unit was indeed defective he immediately created a prepaid shipping label to Texas and emailed me both the RMA and Fedex label. At no time did I have to haggle for a prepaid shipping label. He just automatically did it without asking.
I was courteous and friendly the whole hour while on the phone with him so maybe that helped?
For those who are curious as to why I had to RMA, I believe a cable for my primes display popped out of its socket. Consequently the unit still ran as usual but I was unable to see images unless I plugged my tablet to a monitor via hdmi. I was hesitant to open up my prime in fear of scratching the unit and sadly my return window with Newegg passed just 2 days prior, so my only option was to RMA.
Hope that helps others looking to RMA.
I'm having a horrible time so far with mine. I sent it in because 1) the power adapter wasn't charging after being plugged in and 2) the plastic piece inside the power (dock) port broke off when I was trying to plug it in.
It took 3 days after I sent it in for status to change to WF4 (customer induced damage). I called the phone number, and they told me to wait for an email about it. Two days later, I get the email. I reply to protest, and get a prompt response From Megan Nesmith saying that they were going to check with the technician. That was a week ago, and I haven't heard anything back even when I've emailed asking for an update twice.
I called the phone number again, and they couldn't tell me anything. Theoretically, my case has been "escalated" and they'll be contacting me soon, but who knows how long that will take.
So at this point, I have no idea what's going on with it. I'm just hoping they don't ship it back to me like they threatened to in the original email about it (if I didn't pay by 2/14).
What town in Texas are you sending to?
jbarboni said:
That's just not right. I've been waiting 3 Weeks and they still haven't done anything, I've started calling every other day. And I paid to ship it. Needless to say i'm very jealous...
Sent from my DROID RAZR using XDA App
Click to expand...
Click to collapse
same here 3 weeks and no status change
hogwilson said:
What town in Texas are you sending to?
Click to expand...
Click to collapse
The service senter in Grapevine, TX. Admittedly I am very nervious from all the horror stories that I have looked over. However, so far all is well.
I had the same problem and sent mine in, i should be getting it back tomorrow also just about a two week turn around in terms of repairs. I just had a quick question, mine was only in repair for about one day according to there tracking thing. Is that normal for this type of repair. I know ill have it tomorrow but i'm just curious if this is a simpler fix then i realized. Either way it will be great to finally have it back and hopefully in perfect working order.
Noev said:
I had the same problem and sent mine in, i should be getting it back tomorrow also just about a two week turn around in terms of repairs. I just had a quick question, mine was only in repair for about one day according to there tracking thing. Is that normal for this type of repair. I know ill have it tomorrow but i'm just curious if this is a simpler fix then i realized. Either way it will be great to finally have it back and hopefully in perfect working order.
Click to expand...
Click to collapse
mine was in house for two days before it got opened, but only a day in repair status, and then shipped.
Sent mine out on the 24th of January, in repair status on the 27th. No status change on february 14th, called ASUS and case got escalated, to find out what was the hold up. Got email that very night with a fedex tracking number, says will be delivered on the 16th. Keeping fingers crossed everything is working right.
By the way problem was WIFI/BT drop issue. When I called tech support the first time, they talked me through a hard reset, which did not fix problem, then received a call later that day, rep immediately setup rma and sent me shipping info which ASUS paid for. All I had to do was provide the shipping box.
Very happy with customer sevice, hopefully will be happy with tablet too.
anyone have any idea how long the turnaround should be on warranty repair? I sent it in from the states and its been over a month and I have had no updates or an ETA. I called support and the guy said he didn't know and the person who would isn't in..... The next call got me the "something happened in the warehouse and I can't tell you when you'll see your device.
I'm usually pretty easy going but they have almost had my tablet longer than I have.
It took 1.5 months for them to return my charger that I sent back
Sent from my ARCHOS 80G9 using XDA Premium HD app
Got an email today finally. Apparently they ran out of stock in the warehouse. Should be mailing out my replacement in another 5 to7 days.
it must be because youre in the states you know. i sent my archos 80g9 8gb standard version back last week and got a replacement upgrade 80g9 16gb 1.5ghz turbo version within 4 days. and was quite happy
they dont repair products under warranty. so im thinking you may also get a free upgrade.
i think it will probably be something to do with the us customs . last time i bought something from the states i got 2 bills through the post where the us customs and the uk customs checked through my package and charged me for it.
Still no word of the replacement shipping out. I don't normally ***** but this is kinda silly.
I'm sure an upgrade to 16 Gb or something would soften me up, but that is just not my luck.
Their RMA said would take 10-15 business days in the states after they received it. I was on 3 weeks post receipt with no word. I contacted them via their chat. They said it will be shipping in 2-3 days. So, I guess a month would seem realistic.
Here's hoping I get one of those upgrades!
Wow, I hope I don't have to be without my tablet for a month. My RMA'd tablet was just delivered to them yesterday. It is a biatch to read my school books on my laptop.... I miss my G9.
oh no! hopefully I'm shipping my device soon once i get a reply back for my repair request...i hope it doesnt take a month
Well I got my tablet back Thursday. They received it on Feb. 2nd and I got my replacement on the 22nd of March. No free upgrade though. I will say that this one seems to have a better build quality than the original. There is absolutely no screen defect at all. It came loaded with ics too.
Also I had to get the plugins that I already bought on this one. It was not too difficult once I filled out the form on their page. I got an email back in less than a day and then just added my device to my account on the website and downloaded it.
As much as I love my G9 I am thinking about selling it once it returns from RMA. I am not a big fan of spending $300 on a device to have it sent back for a manufacturing defect and not see a replacement for over a month.
I'm starting to get annoyed. I chatted with them last week and they said it would be 2-3 days. That's was 10 days ago. I talked to them Monday and they said it would ship in today or tomorrow (it's now Weds.). This is getting ridiculous. They have now had the device for over month and it still has not shipped. I jokingly said it should ship Friday (after they said Mon or Tues), I hope I'm that lucky. Frustrated.
I sent my 80 g9 in two weeks ago and didn't hear anything. So I contacted the support yesterday and I've got my replacement today. Unluckily it's no turbo version, so no free upgrade for me
anyone who shipped their archos: what service did you use. it seems UPS does not insure products shipped?
Shano56 said:
anyone who shipped their archos: what service did you use. it seems UPS does not insure products shipped?
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Sent mine through the UK Post Office Special Next Day Service (Not sure if they collect international though). Was there and replaced the next day and a new tablet was shipped same day. Only problem is that it was sorted and sent out by them on friday so gotta wait the whole weekend for it now >< .
As for insurance the special delivery next day was insured for up to £500 so well over the actual tablet price.
Psi.
psiman24 said:
Sent mine through the UK Post Office Special Next Day Service (Not sure if they collect international though). Was there and replaced the next day and a new tablet was shipped same day. Only problem is that it was sorted and sent out by them on friday so gotta wait the whole weekend for it now >< .
As for insurance the special delivery next day was insured for up to £500 so well over the actual tablet price.
Psi.
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Lucky, us in the US have to wait more than a month for a replacement. I use mine for my school books and had to buy a Kindle Fire as a temporary replacement.
UPS should insure, I use them all the time and get insurance on everything I send out. You can also use USPS or Fedex, they have insurance as well.
g1no23 said:
Lucky, us in the US have to wait more than a month for a replacement. I use mine for my school books and had to buy a Kindle Fire as a temporary replacement.
UPS should insure, I use them all the time and get insurance on everything I send out. You can also use USPS or Fedex, they have insurance as well.
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well I was looking on the UPS site and it said if I wanted to insure, to use a 3rd party..
Arg
So after 5 weeks in Archos' possession, I finally get my tablet back. I'm a very excited. The dead spots are fixed!
Unfortunately, the excitement didn't last long. I now have screen ripples and the lock-ups are worse than ever! The sound still cuts out, but I'm starting to think that is due to a bad sound chip design. The frequent lock-ups could be related to 4.0.5. Time to contact Archos support again.
My tablets away tomorrow aswell, Loose Micro USB connection.
It was bought from Currys who told me that they don't repair Archos products, Only a replacement from them, Or a direct replacement if the store is in stock - Which it isn't so when I take it in tomorrow, They'll check over it and deliver a new one out to me next week some time?
Really strange that they don't repair the products ..
Thanks in advance
Jamie
Ps. If you haven't already - Grab a 3G stick from Amazon, On offer at £35 http://amzn.to/HbGsxQ
26 April 2012 - Archos RMA Status Update - ********** Received
02 May 2012 - Archos RMA Status Update - ********** Shipped
Only took them 4 business days to receive and ship my device. not bad if you ask me
I finally got my replacement. guess what....
FREE upgrade to 1.5 ghz turbo edition + 1gb ram
Im so excited!
Tablet failed on Saturday March 3rd.
Shipped out to ASUS on Monday March 5th.
Delivered in CA on Friday March 9th.
It was registered in their system on Tuesday March 13th.
I called on Thursday March 22nd, having heard nothing since. They told me there was no update status on it since the 13th.
They told me they will escalate it and get a status update for me. It is now Monday March 26th, and I still have no update.
I have been without a tablet now for almost a month.
Way to go ASUS!
Take it to the asus store and they should swap it out with a refurb.
chugger93 said:
Tablet failed on Saturday March 3rd.
Shipped out to ASUS on Monday March 5th.
Delivered in CA on Friday March 9th.
It was registered in their system on Tuesday March 13th.
I called on Thursday March 22nd, having heard nothing since. They told me there was no update status on it since the 13th.
They told me they will escalate it and get a status update for me. It is now Monday March 26th, and I still have no update.
I have been without a tablet now for almost a month.
Way to go ASUS!
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I take it your title has a sacastic tone to it. Anyways its probably because they are waiting for a big hardware update at the end of this month that is suppose to be a secret. If you dont hear back after the first week of April, you should complain. I have a prime at Grapevine that they received (signature delivery) 3/24, status on the Asus support still says not received.
Welcome to the club..
http://forum.xda-developers.com/showthread.php?t=1525229
bimbobo said:
Welcome to the club..
http://forum.xda-developers.com/showthread.php?t=1525229
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i have bt/wifi issue but i use this tablet EVERY day for school/work. Gary posts all this crap like nobody is sending their tablet it, well DUH, i CANNOT be without this tablet for 2 months for ASUS to send back saying CID (customer induced damage)
Thats why i don't send my tablet in, i'd rather just return it if i was sending it in
Cozmo85 said:
Take it to the asus store and they should swap it out with a refurb.
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Anyone tried this with one that has an unlocked bootloader? May be a way to go there...
Sent from my ICS lovin 3D!!!
If I've helped you in any way... hit the "Thanks" button.
lyon21 said:
Anyone tried this with one that has an unlocked bootloader? May be a way to go there...
Sent from my ICS lovin 3D!!!
If I've helped you in any way... hit the "Thanks" button.
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How the crap do you find an "ASUS Store"?
The only thing i found was an authorized repair place from asus' website at least.
Sent from my Transformer Prime TF201 using Tapatalk 2 Beta-4
Hey Me Too
glad to see im not the only one. i sent mine to the grapevine one, they rec it on 3/11 ups sig to prove it. on 3/16 it shows waiting..and has been that way ever since. im starting to get a little upset here, i mean i spent $700 for the 64gig and then have to send it in after just 2 wks using it, and now this...
Heh...at first I thought you were serious.
my question is, why did you send it to california? I thought the only service center was Grapevine?
neo1738 said:
my question is, why did you send it to california? I thought the only service center was Grapevine?
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I've sent my TF 101 to CA a couple of times, but that's when they did a direct replacement for me twice(dealing directly with Hai in the CA HQ). Usually if it goes to CA you will get a replacement because he even told me in CA they dont service units, if it goes to TX then it's a repair. It might be taking a while because they are waiting to get an allotment of replacement units. When I spoke to Hai last he had told me they were out of replacement units in CA and were waiting for more.
At least you got it registered in the system. I spent $50 shipping it in express hoping I could get my refund ASAP and its been over a week since I called to get it "escalated" and it is still is not registered.
---------- Post added at 01:22 PM ---------- Previous post was at 01:20 PM ----------
Cozmo85 said:
Take it to the asus store and they should swap it out with a refurb.
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As far as I know, only Apple has "stores".
I sent mine for rma, picked up friday by ups. Monday it checked in at Brno Slapanice on a monday. Waited a week spoke to asus the following week monday, since i could see it was ready for shipment.
They gave me a new mobo and gps he said. Arrived the following day, so in all 11 days.
Anyway, wifi is a bit better, still no gps lock at all, nor inside or outside. So spoke to asus again, they said sent in again, hmmm. I really thought they testet before shipping back.
Now awaiting update before rma again.
Sendt fra min Transformer Prime TF201 med Tapatalk
will they pay for packaging and shipping this time? that's a huge gripe of mine is that they want me to pay for shipping their manufacturing defect. Once they repair and ship my unit back to me I'll be making a stink for my $15 back, they would have admitted it was a manufacturing defect by repairing the unit at no cost. This is the only tech company I have ever seen not send you materials to RMA a unit and pay for shipping. Why should I have to pay more for your mistakes?
I pre-ordered my Prime through PCConnections when I first heard about it. The biggest selling point was the keyboard/dock. Over a month later and still no keyboard.
Then the other night the cable felt a little 'crunchy' inserting it into the tab. Yep, the wire connectors were getting bent. I consider this a poor design choice and hope that my PCC rep can facilitate this RMA.
I thought my Nook Color had a bad connection, but that is a bad cable that can be replaced. The Prime's fragile architecture is a disappointment. Perhaps this, like the trackpad on their ZenBook line, was rushed to market so they could be first?
Too bad, because I've used a LOT of their product over the years.
neo1738 said:
will they pay for packaging and shipping this time? that's a huge gripe of mine is that they want me to pay for shipping their manufacturing defect. Once they repair and ship my unit back to me I'll be making a stink for my $15 back, they would have admitted it was a manufacturing defect by repairing the unit at no cost. This is the only tech company I have ever seen not send you materials to RMA a unit and pay for shipping. Why should I have to pay more for your mistakes?
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It depends on who you speak to. I have gotten my tf 101 replaced twice (both times they shipped out my replacement before I sent back the old one which is something they dont normally do). Then months later I had issues with the screen on my tf 101 and they sent me a fex ed pre paid print out. When it came back the volume button didnt work anymore so they sent me another label to send it back.
My tfp is going in for rma(to get the RF fix, plus I have two dead pixels and really bad screen bleed that actually got worse only after a week of using the tfp) when my tf 101 comes back. and for that they also sent me a prepaid shipping email for my tfp as well.
I would suggest trying to get someone in the CA HQ. They are A LOT more helpful then the call center, but it's difficult to get to them directly. I pretty much had to send an email to all of their execs last year to get a response from someone not in the call center. Because at that time the call center didnt even know what OS the tf101 was running. The guy on the phone the first time was like "That runs windows 7 right?" lol my exact response when he said that "are you ****ing kidding me??????". I think they also have since changed call centers. I see a lot of people reporting they are dealing with india. At first they were using a call center in Jamaica(Hai and I were talking about it)
I take great care of my tech toys...especially my Prime. But yesterday when I dropped my Transformer on the concrete, I realized anything can happen. It was in my neoprene carrying case with the keyboard attached, and it fell onto one of it's corners nice and solid. I knew for sure something happened, was hoping for just a minor dented corner, but I knew from all the stories here that the screen would be cracked. After 10 mins of growing enough balls to do it, I unzipped the case and checked it out. It is %100 fine...physically and internally!
So I'm going with SquareTrade. I'm rooted and unlocked, and flash custom ROMS/ kernels also, so as far as Asus is concerned I'm an outcast.
Has anyone had any experience with SquareTrade?
I know they're highly recommended and reliable, but I've never heard of anyone actually using it.
Will they just pay me for it because they can't find any Primes or parts for it?
Do they just send it to Asus anyway?
I would hope they cover bricks, but I'm not sure.
Do you have 30 days or 90 days to purchase? I've heard both.
Thanks guys...
jaycustom said:
Will they just pay me for it because they can't find any Primes or parts for it?
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If it's beyond repair, yes.
Do they just send it to Asus anyway?
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While it's still under warranty, you send it to Asus and ST reimburses you for the repair up to the value of your policy.
I would hope they cover bricks, but I'm not sure.
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Voiding your warranty by unlocking it is a grey area. The language in their policy specifically excludes user induced damage related to non-standard h/w and s/w. I don't know if any one here has tested it yet by trying to get reimbursed for a "brick."
Do you have 30 days or 90 days to purchase? I've heard both.
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I think it's 30 over the web but I've heard of agents doing it outside 30 days over the phone.
Here's a link with more detail...
http://www.squaretrade.com/pages/our-coverage
BarryH_GEG said:
If it's beyond repair, yes.
While it's still under warranty, you send it to Asus and ST reimburses you for the repair up to the value of your policy.
Voiding your warranty by unlocking it is a grey area. The language in their policy specifically excludes user induced damage related to non-standard h/w and s/w. I don't know if any one here has tested it yet by trying to get reimbursed for a "brick."
I think it's 30 over the web but I've heard of agents doing it outside 30 days over the phone.
Here's a link with more detail...
http://www.squaretrade.com/pages/our-coverage
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Very interesting...thanks. So I have to come out of pocket to Asus, then eventually get reimbursed by SquareTrade? That sucks. I've heard of Prime repairs costing almost as much as a new one.
And by it going to Asus, it would be more likely that it would be detected as a brick with modified software etc...definite grey area. I'm actually considering just getting rid of it while it's still in perfect working condition and holding off for the Infinity. It just seems like even if not by me, somethings gonna give. Screen muras, the mysterious cracked glass from the dock, etc.
Got some thinking to do.
Before I unlocked and got square trade I called them and specifically asked about SOFTWARE unlocking, and say I accidentally dropped it. They said they will cover it, they just stressed to me I can't be opening it physically.
I just purchased the Square Trade warranty for my Transformer Prime yesterday.
I'm usually not interested in an extended warranty from Best Buy or other retailers. I figure they've done the analysis, and if they paid out more then they took in, they certainly wouldn't be pushing extended warranties.
However, if my Prime were to get damaged, I think I'd want to replace it, and at $500 or so, I really would NOT want to have to come out of pocket again.
Also, the reviews on Square Trade are excellent! Very good user experiences when needing to have a device repaired, or, if it's no longer repairable or replaceable, Square Trade seems to refund your purchase price in full!
FYI: I called Square Trade before buying the extended warranty, and asked the salesperson for a discount code. She offered me 10% code, I told her I've seen numerous codes that provided 30% off... she ended up giving me a code that was good for 20% off.
I am currently in the process of having mine repaired through them. I set up a claim online, they sent me a box, it is going to a repair facility in Pennsylvania, they never asked me to send it t o ASUS. They should recieve it today, then they will assess the condition of the unit.
Just had a DroidX repaired by Square Trade. They gave me a pre-paid shipping label (two days) repaired the unit, and had it back in my hands exactly one week later. (I shipped on a Monday, received it back on a Monday.)
I am very impressed...and glad I have a SquareTrade warranty on my Prime.
Gary
garylet said:
Just had a DroidX repaired by Square Trade. They gave me a pre-paid shipping label (two days) repaired the unit, and had it back in my hands exactly one week later. (I shipped on a Monday, received it back on a Monday.)
I am very impressed...and glad I have a SquareTrade warranty on my Prime.
Gary
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That is fantastic to hear, having just dropped a few bucks on a Square Trade warranty!
Thanks for the info!
FWIW, I've had SquareTrade repair my step-kid's S-OFF'd & rooted Aria multiple times and they have never given me grief because it was unlocked. Although they did return it once after fixing a broken screen with a screenshot showing the Superuser app installed and circled in red. Not sure what they were trying to say there, but it was repaired nonetheless.
agentdr8 said:
FWIW, I've had SquareTrade repair my step-kid's S-OFF'd & rooted Aria multiple times and they have never given me grief because it was unlocked. Although they did return it once after fixing a broken screen with a screenshot showing the Superuser app installed and circled in red. Not sure what they were trying to say there, but it was repaired nonetheless.
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Haha that's great. That's what I wanted to hear.
I bought a sqauretrade warranty a few weeks ago, I insured my tfp for $700 for the tablet and the dock, but since I didn't buy a bundle they only insure the tablet for $535, they offered me a 30 dollar keyboard dock warranty but I doubt my dock will break before my tablet so I will cut my loses when I upgrade.
Anyone want to give me some insurance fraud tips for when I plan to upgrade so they don't replace it with another TFP? I was thinking about throwing it in the pool and making sure it hit the deck first so they can't fix it lol.
ickkii said:
I bought a sqauretrade warranty a few weeks ago, I insured my tfp for $700 for the tablet and the dock, but since I didn't buy a bundle they only insure the tablet for $535, they offered me a 30 dollar keyboard dock warranty but I doubt my dock will break before my tablet so I will cut my loses when I upgrade.
Anyone want to give me some insurance fraud tips for when I plan to upgrade so they don't replace it with another TFP? I was thinking about throwing it in the pool and making sure it hit the deck first so they can't fix it lol.
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This made me LOL. Its wrong but still funny =)
Sent from my Axiom MAXX!!
ickkii said:
I bought a sqauretrade warranty a few weeks ago, I insured my tfp for $700 for the tablet and the dock, but since I didn't buy a bundle they only insure the tablet for $535, they offered me a 30 dollar keyboard dock warranty but I doubt my dock will break before my tablet so I will cut my loses when I upgrade.
Anyone want to give me some insurance fraud tips for when I plan to upgrade so they don't replace it with another TFP? I was thinking about throwing it in the pool and making sure it hit the deck first so they can't fix it lol.
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Go do some work on your roof with music playing on tablet. Then accidently slip it off with the hammer and all the other tools following it. That should do it.
aawshads said:
I am currently in the process of having mine repaired through them. I set up a claim online, they sent me a box, it is going to a repair facility in Pennsylvania, they never asked me to send it t o ASUS. They should recieve it today, then they will assess the condition of the unit.
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Can you please keep me posted on what happens? I'm going to get a policy this weekend, but I'd still like to know what to expect should something happen. Also can I ask what was in need of repair? Thanks
jaycustom said:
Can you please keep me posted on what happens? I'm going to get a policy this weekend, but I'd still like to know what to expect should something happen. Also can I ask what was in need of repair? Thanks
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Love the Prime but I have had to RMA 2 times and am now getting refunded by Asus, waiting on 10.1 note. That being said I did buy a Square Trade for my wifes GT-N7000 and have heard great things about the company. Once you sign up for the newsletter you get discount codes mailed to you from time to time. Here is one I got today in case your ready to pull the trigger, this is of course first come first serve and is now in the wild:
11G5P8QC0CV
Save 30%
on warranties today only
After that, 20% off through April 30.
Max discount $30 per warranty
Good luck! If you save some cash hit the thanks button please =) Later XDAers!
Coderedpl said:
Before I unlocked and got square trade I called them and specifically asked about SOFTWARE unlocking, and say I accidentally dropped it. They said they will cover it, they just stressed to me I can't be opening it physically.
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That's very good news...thanks for asking about unlocking
I'm buying a policy tomorrow, because I dropped my Prime TWICE in 5 days! I've never done that to any electronics I've ever had, and most likely once I get a policy I will never drop it again
But it was docked and closed and in a neoprene carrying case, and by some miracle, nothing happened.
Thanks again for the info
Do you guys know if theres a deductible to be paid when open up a claim? I'm planning to Square Trade for my TF300T i bought on Amazon...i know i have 30 days to buy the warranty.
babymatteo said:
Do you guys know if theres a deductible to be paid when open up a claim? I'm planning to Square Trade for my TF300T i bought on Amazon...i know i have 30 days to buy the warranty.
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Pretty sure there's a deductible for cell phones only, and I thought it was 90 days for tablets?
11J5PYT9007
30% off today. One use only.
11J5QLRX00N
Another code.
Sent from my Transformer Prime TF201 using XDA