Yesterday, I traded my wife's razr for a purple razr. It was a straight up trade on Craigslist. Seemed legit at the time. As soon as I drove away, I noticed the 4g kept dropping. I had to toggle airplane mode to get it to come back,... and then I just dropped signal again. It does it constantly. If I change it to 3g only, it works fine, it just doesn't like being on 4g at all. Anyways, I texted the guy back and of course he never replied.
So I went to Verizon yesterday, thinking that maybe the sim went bad when we swapped phones. A new sum didn't make a difference. Well, the girl in the store said it was a warranty issue and that she would send us a new one on Tuesday. I even told her it wasn't the original razr we bought. I told her of the trade. She still said it was a warranty issue. At first I thought it was cool... get a new phone out of it. However, now im wondering - if I do send this razr back, and the imei numbers don't match the original razr, then would I end up being charged for a whole new phone?
At this point on just thinking of sending the replacement back and just buying a new (used) phone.
Anyone have any idea how the warranty works? Is it just on the original phone purchased? What's my best way out of this mess?
Sent from my Galaxy Nexus using xda premium
Go to service center!
orrrrrr buy a new phone
Inviato dal mio GT-S5660 con XDA Premium
Pancakes_Gio said:
orrrrrr buy a new phone
Inviato dal mio GT-S5660 con XDA Premium
Click to expand...
Click to collapse
That's what I'm leaning towards. Im just confused about the girl at Verizon telling me that its still covered under warranty? I thought used phones weren't warrantied.
Sent from my Galaxy Nexus using xda premium
http://forum.xda-developers.com/showthread.php?t=1592943
Sent from my Synergized Aggressive Lionfish Evo using the XDA app
If you have Total Equipment Coverage they will warranty a used phone under most circumstances, oddly enough.
Sent from my DROID RAZR using xda premium
MillionManMosh said:
If you have Total Equipment Coverage they will warranty a used phone under most circumstances, oddly enough.
Sent from my DROID RAZR using xda premium
Click to expand...
Click to collapse
We do have the phone insured, and come to think of it, the Verizon rep did look up our info and she said that since we did have insurance we get free expedited shipping. ...maybe I'm not screwed. I didn't realize insurance even covered a used phone.
Sent from my Galaxy Nexus using xda premium
If the phone is in good condition it might still be covered under the default manufactures warranty providing its not a dev phone. One year is minimum in Moor countries.
Sent from my XT910 using XDA
How can I tell if its a dev phone?
Sent from my Galaxy Nexus using xda premium
n8theshredder said:
How can I tell if its a dev phone?
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
Its a Verizon Razr. Its not a dev one.
Sent from my Galaxy Nexus using XDA
Just send it back. You have a one year warranty no matter what. Nothing is going to happen I've sent verizon worse stuff under warranty and they never charged me anything.
Sent from my DROID RAZR using Tapatalk 2
As long as the phone itself is still in one ýear warranty your fine cause they send ít to a company that doesn't čáře who bought they just čáře that they get paid
n8theshredder said:
Yesterday, I traded my wife's razr for a purple razr. It was a straight up trade on Craigslist. Seemed legit at the time. As soon as I drove away, I noticed the 4g kept dropping. I had to toggle airplane mode to get it to come back,... and then I just dropped signal again. It does it constantly. If I change it to 3g only, it works fine, it just doesn't like being on 4g at all. Anyways, I texted the guy back and of course he never replied.
So I went to Verizon yesterday, thinking that maybe the sim went bad when we swapped phones. A new sum didn't make a difference. Well, the girl in the store said it was a warranty issue and that she would send us a new one on Tuesday. I even told her it wasn't the original razr we bought. I told her of the trade. She still said it was a warranty issue. At first I thought it was cool... get a new phone out of it. However, now im wondering - if I do send this razr back, and the imei numbers don't match the original razr, then would I end up being charged for a whole new phone?
At this point on just thinking of sending the replacement back and just buying a new (used) phone.
Anyone have any idea how the warranty works? Is it just on the original phone purchased? What's my best way out of this mess?
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
I say don't worry. You may be over-thinking on this issue.
just relax and do the swap with vzw since even they suggested so.
something unusual happened to me too.i bought my razr on craigslist too and they sent me a letter to offer me insurance and extended warranty. i called them and they told me they are doing that with 2 years old or less phones no matter where you bought it.today i still having insurance and warranty.
Sent from my DROID RAZR using xda premium
Or you could always download the RAZR 4g connectivity fixer app from the market. Mine did that after a CL deal and that fixed the 4g right away
Sent from my DROID RAZR using Tapatalk 2
jiwengang said:
I say don't worry. You may be over-thinking on this issue.
just relax and do the swap with vzw since even they suggested so.
Click to expand...
Click to collapse
Thanks. I have been over thinking it. Never really had a warranty issue with a phone.
I tried the Motor connectivity app and it was worthless.
Anyways, I just wanna say thanks for all the replies. Its so cool to have such a huge database of knowledgeable people.
Sent from my Galaxy Nexus using xda premium
Related
I just got my rezound from Amazon wireless. I love the phone however I.have the light leakage and its already overheating. Do I.need to send it into Amazon or can I return it at a local Verizon store? I I've read both circumstances happening. Just wondering if anyone else has done either yet. Also if u send it in can u get a loner? This is my first Verizon phone. Thanks
I think you have to use amazon for the first 30 days then you can use verizon. It may be worth it to put up with it until verizon can help you.
eallan said:
I think you have to use amazon for the first 30 days then you can use verizon. It may be worth it to put up with it until verizon can help you.
Click to expand...
Click to collapse
Any way to confirm this. I suppose I can call tomorrow.I'm.stuck in class right now. If that's the case ill def wait the 30 days
I got both a Rezound and RAZR from Amazon. The Rezound is great, but I had some serious issues with the RAZR overheating and searching for signal. Called Amazon, they shipped me a brand new phone. Swapped SIMs, mailed the old phone back. Problem solved, and it didn't cost me a dime. Think shipping was 2nd day air.
EDIT: I also tried VZW first, because it would have been quicker, but they directed me to Amazon.
So they send one first... Have the replacement phones been without flaw or is it the same gamble. Might be better to wait the 30 days and use Verizon so I can check it...
Sent from my ADR6425LVW using XDA App
You might have the same problem with verizon. It's a gamble there too.
Sent from my Galaxy Tab 10.1
Well at the store you can check.it before you leave..
Sent from my ADR6425LVW using XDA App
The only reason I suggested waiting and using Verizon is that Amazon was backordered last time I checked.
Send back to Amazon. I just went through this and don't be afraid by the 2-5 week wait. They told. Me that and got an email a few days later it was being shipped.
Sent from my ADR6425LVW using XDA App
Delldorado said:
Well at the store you can check.it before you leave..
Sent from my ADR6425LVW using XDA App
Click to expand...
Click to collapse
What if it doesn't heat up until a week after you leave the store.
Sent from my HTC
LTE 4G Rezound
Now its 100% certain they send u the replacement first? Last time.I.checked it wasn't back ordered anymore.
And if it heated up I'd go back this one got hot.just doing the start up stuff. The leaking lights bothering me more than I expected too lol.
Sent from my ADR6425LVW using XDA App
Amazon is excellent for returns/exchanges hands down. I assume it will be the same process you request an exchange and they ship it out to you. They generally gave me overnight shipping for free (even on a saturday) to get me non-defective item. Then you just ship it back to them within a resonable time frame with the included label and you should be good to go.
You guys do realize Amazon will send you a brand new phone and if you wait 30 days Verizon cannot swap in store and will send you a refurbished phone thru the mail.
Sent from my ADR6425LVW using xda premium
jreed2560 said:
You guys do realize Amazon will send you a brand new phone and if you wait 30 days Verizon cannot swap in store and will send you a refurbished phone thru the mail.
Sent from my ADR6425LVW using xda premium
Click to expand...
Click to collapse
Verizon has a 14 day policy normally, but now if you purchased the phone after 11-15 you have until Jan.
Wouldn't the phone have a warranty through htc as well? Sounds like ill be contacting Amazon tomorrow though. Thanks a lot guys. Hopefully that one doesn't have the light leak. Lol watch me have a new problem. Is rather have the leak than pink buttons and all the other problems I hear about...
Sent from my ADR6425LVW using XDA App
All of them have the light leak at the bottom. It is simply how it was designed. Sad really considering my Incredible S didn't have this issue.
Sent from my ADR6425LVW using XDA App
jreed2560 said:
You guys do realize Amazon will send you a brand new phone and if you wait 30 days Verizon cannot swap in store and will send you a refurbished phone thru the mail.
Sent from my ADR6425LVW using xda premium
Click to expand...
Click to collapse
I watched my neighbor trade his out in the vzw store. It's all in how you talk to the manager.
jim_0068 said:
All of them have the light leak at the bottom. It is simply how it was designed. Sad really considering my Incredible S didn't have this issue.
Sent from my ADR6425LVW using XDA App
Click to expand...
Click to collapse
Read a post where someone contacted htc and they said the phone isn't supposed to do that. Is everyone here having the problem?
Delldorado said:
Read a post where someone contacted htc and they said the phone isn't supposed to do that. Is everyone here having the problem?
Click to expand...
Click to collapse
I'd be willing to bet that it was a CSA who probably doesn't understand what light leakage is. Between my 3 rezounds and everyone I have looked at in the stores you can see the LEDs through the bottom of the screen when the soft keys light up which is what is causing the bleeding. There is no way to fix it except by turning off the LEDs or by lowering their intensity to improve on the light leak.
Sent from my ADR6425LVW using XDA App
Went into verizon and they won't take the phone tho it sounds like I may as well deal with it. They really pissed me off though. I wanted to put on my work discount. Supposed to be 22% line 20% data. I called and reviewed online before I got verizon and the rep told me I would get the discounts. The store wouldn't discount my data because he claimed I need to have a 5gb data and hotspot plan. I was never told this and most likely wouldn't have canceled at&t during the penny sale. Anyone think I could complain enough to get this changed? Can't seem to find a phone number for them to save my life lol
Sent from my ADR6425LVW using XDA App
This phone is awesome until i make or receive calls. I've tried numerous roms and modems that all result in the same result which is muffled voices that i often can't even understand. Seems that its when im talking to iphone users more than anything but its always there. My inspire was great with phone calls and really never had an issue understanding with any phone I've ever owned. Very frustrating and even happens on headset and Bluetooth devices. Any advice, anyone else experience this?
Sent from my SGH-I777 using xda premium
Are you using a case?
If so, try it with and without it.
Sent from my páhhōniē
It very well may be a hardware issue. It happened to me on my last SGH. When I got a new phone, I haven't experienced the issue.
Try getting a replacement with whoever you bought the phone from. I had my phone replaced via hardware warranty and not insurance, so I got it for free.
Sent from my SAMSUNG-SGH-I777 using xda premium
autonomous-inc said:
It very well may be a hardware issue. It happened to me on my last SGH. When I got a new phone, I haven't experienced the issue.
Try getting a replacement with whoever you bought the phone from. I had my phone replaced via hardware warranty and not insurance, so I got it for free.
Sent from my SAMSUNG-SGH-I777 using xda premium
Click to expand...
Click to collapse
That's probably what I'll try. I bought it over the phone with at&t so I'm sure they will want me to send it in since they aren't selling the sgsII over the counter here in austin (they are pushing the skyrocket). Sucks to be without a phone for a week or so!
mj0528 said:
That's probably what I'll try. I bought it over the phone with at&t so I'm sure they will want me to send it in since they aren't selling the sgsII over the counter here in austin (they are pushing the skyrocket). Sucks to be without a phone for a week or so!
Click to expand...
Click to collapse
You'll keep your current phone until they mail you the replacement. Then you'll pack your old phone into the box and ship it off. Make sure you've flashed back to stock and removed any trace of root because if you don't you'll lose warranty.
Sent from my SAMSUNG-SGH-I777 using xda premium
autonomous-inc said:
I had my phone replaced via hardware warranty and not insurance, so I got it for free.
Sent from my SAMSUNG-SGH-I777 using xda premium
Click to expand...
Click to collapse
It should be pretty easy to make a claim on faulty hardware when you do it online and send it in, I haven't had any issues with call quality or anything so I'd guess it's a hardware issue
also I've done this before, except I did it with insurance claim, and I'm pretty sure they sent it with like FedEx overnight shipping too so you wouldn't really be waiting either
Sent from my SAMSUNG-SGH-I777 using Tapatalk
Replacement on the way. Refurbished though which I guess should be fine if it works properly!
Sent from my SAMSUNG-SGH-I777 using xda premium
mj0528 said:
Replacement on the way. Refurbished though which I guess should be fine if it works properly!
Sent from my SAMSUNG-SGH-I777 using xda premium
Click to expand...
Click to collapse
Between my wife and I we got 3 refurbished captivates. They all looked brand new. I think att has them do a really good job of refurbing them.
Sent from my Galaxy S II (i777)
Had to get my original Captivate replaced. Wife still uses it, going strong with no problems.
I was told that a refurb may have new or refurbished internal parts, but an all new exterior case, screen, etc.
Right on!
Sent from my SAMSUNG-SGH-I777 using xda premium
creepyncrawly said:
Had to get my original Captivate replaced. Wife still uses it, going strong with no problems.
I was told that a refurb may have new or refurbished internal parts, but an all new exterior case, screen, etc.
Click to expand...
Click to collapse
Your guide back to factory was easy! Thanks for making it that way!
Sent from my SAMSUNG-SGH-I777 using xda premium
Please post on this thread how the new phone works. I'm kind of having the same exact problem and considering trading it in.
Have you tried hellraiser yet?
Sent from my SAMSUNG-SGH-I777 using xda premium
buzzbox said:
Have you tried hellraiser yet?
Sent from my SAMSUNG-SGH-I777 using xda premium
Click to expand...
Click to collapse
Does a hellraised rom help this sort of thing?
Sent from my SAMSUNG-SGH-I777 using xda premium
I would rather have a refund than a phone someone already used and broke. I buy new, I expect new.
refurbs are often times just a new phone that they cannot sell as new because it was opened. No scratches or damages but its still new.
Refurbished phones right now are basically still new phones. Most of the refurbished phones were phones bought brand new and returned within the 30 day free-exchange period. Some people didnt like it and a lot of people returned it for the Skyrocket... so AT&T has to resell the phones as refurbished even though there was nothing wrong with it at all. So now is the time to buy a refurbished phone.
I got my Dad one last week and he got it on Thursday. Its completely brand new. Not a scratch or anything on it. He got it for $9.99 and its perfect.
of all the refurbs I ever received from AT&T, all of them looked new.
I was up to 4 Captivate refurbs last year and they all looked brand new.
Interesting, not having any call issues with my phone.
a buddy of mine told me that if you currently own a tbolt and call Verizon Wireless complaining about certain issues, they replace it with a Rezound. Has anyone heard anything about this?
If you get your Thunderbolt replaced for valid insurance purposes, they will replace it with a rezound since most, but not all, Verizon stores are out of Thunderbolts.
Some times, though, you won't be offered a rezound. Rather, you may get offered a LG Revolution... which sucks.
There is a post about it here:
http://forum.xda-developers.com/showthread.php?t=1798026
Sent from my ADR6400L using xda premium
You have to push a little if they don't offer it. We got my wife's Charge replaced with a Rezound last night. Took some prodding, they wanted to offer a Stratosphere or Spectrum or Nexus. When we pushed, they offered the Rezound or Bionic as well.
Just had my Thunderbolt replaced for a broken screen through the insurance of Verizon and I still got a Tbolt for a replacement . Guess they found some more.....
imagelost said:
Just had my Thunderbolt replaced for a broken screen through the insurance of Verizon and I still got a Tbolt for a replacement . Guess they found some more.....
Click to expand...
Click to collapse
Same here. When I talked to the Rep at Asurion about my phone (sucky data connection) I hinted about the rezoned replacement. He told me that they have plenty of TBs around. Which is fine, I like the TB when it's working, with a good ROM it doesn't really matter what the phone is to me.
enzonix said:
Same here. When I talked to the Rep at Asurion about my phone (sucky data connection) I hinted about the rezoned replacement. He told me that they have plenty of TBs around. Which is fine, I like the TB when it's working, with a good ROM it doesn't really matter what the phone is to me.
Click to expand...
Click to collapse
They have new bolts around for insurance reasons good luck with new under extended warranty provision
Sent from my ADR6400L using xda premium
scottthreet32 said:
They have new bolts around for insurance reasons good luck with new under extended warranty provision
Sent from my ADR6400L using xda premium
Click to expand...
Click to collapse
Hi,
What is this new provision you speak of?
Thanks,
Bryan
trapperjohn said:
Hi,
What is this new provision you speak of?
Thanks,
Bryan
Click to expand...
Click to collapse
It's not new sorry
What i mean is you want a new bolt smash the one you have
Vzw will not give new under warranty u will keep getting a clnr for defective phone
I have asked many times keep getting junk
Sent from my ADR6400L using xda premium
trapperjohn said:
Hi,
What is this new provision you speak of?
Thanks,
Bryan
Click to expand...
Click to collapse
I think he's talking about my phone being replaced under the phone insurance program (Asurion). This is my 3rd TB from them so I think it's paid off. It's the first phone I bought insurance on and I'm glad I did. Having to cough up several hundred dollars for a new phone would suck.
Edit: Looks like they are out of refurbs at Asurion. I got a brand spanking new TB yesterday. It works beautifully (for now) I'm going to let it sit stock for a few days to make sure but then Jester's ICS will be on there in no time.
enzonix said:
I think he's talking about my phone being replaced under the phone insurance program (Asurion). This is my 3rd TB from them so I think it's paid off. It's the first phone I bought insurance on and I'm glad I did. Having to cough up several hundred dollars for a new phone would suck.
Edit: Looks like they are out of refurbs at Asurion. I got a brand spanking new TB yesterday. It works beautifully (for now) I'm going to let it sit stock for a few days to make sure but then Jester's ICS will be on there in no time.
Click to expand...
Click to collapse
I'm bought ready to do the new route
Smashing phone will cost me money that I don't have
Sent from my ADR6400L using xda premium
Tiezane said:
You have to push a little if they don't offer it. We got my wife's Charge replaced with a Rezound last night. Took some prodding, they wanted to offer a Stratosphere or Spectrum or Nexus. When we pushed, they offered the Rezound or Bionic as well.
Click to expand...
Click to collapse
Galaxy nexus if so I would have taken. That phone has amazing ROMs
Sent from my Liquid ICS HTC Thunderbolt
jonah1234 said:
Galaxy nexus if so I would have taken. That phone has amazing ROMs
Sent from my Liquid ICS HTC Thunderbolt
Click to expand...
Click to collapse
I wonder if they're more accomodating with business accounts. My company pays for my phone.
I have a replacement tbolt on the way from Verizon. As of 9-31. They have plenty on hand I was told. My LCD screen is dying.
Sent from my ADR6400 using xda app-developers app
If you had the option, would you choose the Nexus or the Rezound??
Id take a rezound. Besides slow updates, i like the build quality of htc phones
Sent from my ADR6400L using xda app-developers app
boyer61 said:
If you had the option, would you choose the Nexus or the Rezound??
Click to expand...
Click to collapse
The Rezound. Personal preference, but the big part for me is the SD card. Yes, the Nexus has a slightly larger screen, and is, well, a Nexus device, but overall I just really have liked HTC's devices.
http://www.phonearena.com/reviews/Verizon-Galaxy-Nexus-vs-HTC-Rezound_id2938 for a comparison of the two....
boyer61 said:
If you had the option, would you choose the Nexus or the Rezound??
Click to expand...
Click to collapse
Very hard decision for me. Both phones are awesome. I think I would go with the rezound because Ik if I got the galaxy nexus I would miss having an HTC device. Although I do love the galaxy nexus
Sent from my Liquid ICS HTC Thunderbolt
Nexus for me. Google knows how to give support unlike HTC. bah.
I know this was already answered but I thought I would share my (almost) awesome experience. Went into Big Red last week with my dead bolt. Employee took me through the crap troubleshooting process and set up the replacement order. Come to find out the order was for a GS3. Would have been sad to leave the amazing bolt community but hey, it's a new phone. Anyways, I get the package and low and behold... It's a friggin LG Lucid Went back to Verizon and eventually got another bolt. Just goes to show you never know what these guys will do.
JohnyHumpergood said:
I know this was already answered but I thought I would share my (almost) awesome experience. Went into Big Red last week with my dead bolt. Employee took me through the crap troubleshooting process and set up the replacement order. Come to find out the order was for a GS3. Would have been sad to leave the amazing bolt community but hey, it's a new phone. Anyways, I get the package and low and behold... It's a friggin LG Lucid Went back to Verizon and eventually got another bolt. Just goes to show you never know what these guys will do.
Click to expand...
Click to collapse
Next time use this,might want to log in first.all ways know whats up,learn by do u
https://wbillpay.verizonwireless.com/vzw/secure/orderhistory/viewOrderHistory.action
Sent from my ADR6400L using xda premium
Just thought i would share my experience.
My charging port has been acting funny for a week or so. Last night it wasn't working at all. I called customer care to find out about a repair as I didn't want to exchange it. They told me about a warranty center not to far from me.
I took it in this morning, they looked it over and decided they couldn't repair it. So they gave me a brand new one. The lady saw cm10 and allowed me to put it back to stock so i wouldn't get charged.
AT&T customer service has come a long way in the years since I first had the service.
Sent from my SAMSUNG-SGH-I717 using xda premium
I had a very pleasant experience earlier today too. My situation is different cause I've only had my phone for a few days, but I had some stuck pixels & they exchanged it for a flawless one cheerfully & with no questions asked. Very impressed with AT&T so far, especially after all the bad things I've heard about them
21productionz said:
Just thought i would share my experience.
My charging port has been acting funny for a week or so. Last night it wasn't working at all. I called customer care to find out about a repair as I didn't want to exchange it. They told me about a warranty center not to far from me.
I took it in this morning, they looked it over and decided they couldn't repair it. So they gave me a brand new one. The lady saw cm10 and allowed me to put it back to stock so i wouldn't get charged.
AT&T customer service has come a long way in the years since I first had the service.
Sent from my SAMSUNG-SGH-I717 using xda premium
Click to expand...
Click to collapse
If your USB port doesn't work, how did you put it back to stock?
Good to hear about your experience though!
Sent from my Galaxy Note.
My note was bought off eBay. It came with the receipt from best buy, but the local warranty center wouldn't deal with me. I'm probably going to call cs. What do y'all think?
Sent from my SAMSUNG-SGH-I717 using xda app-developers app
Pretty sure it's non transferable. Good luck.
Sent from my SAMSUNG-SGH-I717 using Tapatalk 2
btswein said:
If your USB port doesn't work, how did you put it back to stock?
Good to hear about your experience though!
Sent from my Galaxy Note.
Click to expand...
Click to collapse
I downloaded a stock rooted rom, flashed it, and viola. The lady knew it was still rooted, and said she would take care of the rest.
Sent from my SAMSUNG-SGH-I717 using xda premium
I am lucky to have a service center close to my house. I've been there a dozen times over the last few years. They are top notch when it comes to customer service. I've never been disappointed. Always be sure to complete the customer service survey if asked.
Sent from my SAMSUNG-SGH-I717 using xda premium
I've been with AT&T since before they were Cingular, lol. Always had great experience with their customer service!
Sent from my SAMSUNG-SGH-I717 using Tapatalk 2
shaokang said:
My note was bought off eBay. It came with the receipt from best buy, but the local warranty center wouldn't deal with me. I'm probably going to call cs. What do y'all think?
Sent from my SAMSUNG-SGH-I717 using xda app-developers app
Click to expand...
Click to collapse
Warranty isn't transferable
Sent from my SAMSUNG-SGH-I717 using xda premium
kiltedthrower said:
Warranty isn't transferable
Sent from my SAMSUNG-SGH-I717 using xda premium
Click to expand...
Click to collapse
Most the time they don't ask if u purchased the phone. Atleadt haven't with me. Just call and tell them u need an exchange and 9/10 times they will as long as there is no water damage.
Sent from my SAMSUNG-SGH-I717 using xda app-developers app
They just denied Me service cause I'm not with att any more gotta call Samsung
Sent from my SAMSUNG-SGH-I717 using xda app-developers app
Does that surprise you? Makes sense to me that you don't have service with them!
Sent from my SAMSUNG-SGH-I717 using xda premium
Hey I had hope lol.
Sent from my SAMSUNG-SGH-I717 using xda app-developers app
Never hurts to ask right? =D
Sent from my SAMSUNG-SGH-I717 using xda premium
Asked them to swap out my i717 because the GPS was not functioning correctly.
They sent a what looks like a new phone. Had all the clear plastic on the camera and sides.
Very happy with them.
Sent from my SAMSUNG-SGH-I717 using xda premium
I had a USB port problem on my wife's phone and I called the Att warranty and a replacement arrived the next day. Along with that I noticed the black clipping issue is substantial. As her new screen is more vivid compared to mine....Thinking about replacing mine now.
Sent from my SAMSUNG-SGH-I717 using XDA Premium HD app
Heres my issue. I've already exchanged my phone at work. Its never been dropped always lived in a case similar to an otter box and I still have theses hair line cracks two, circled in the picture below. I called CS yesterday about the charging issue and they are sending a replacement I'm just not sure I'd they will say these cracks are physical damage and charge me 549
the second star to the right
ladyhaylin said:
Heres my issue. I've already exchanged my phone at work. Its never been dropped always lived in a case similar to an otter box and I still have theses hair line cracks two, circled in the picture below. I called CS yesterday about the charging issue and they are sending a replacement I'm just not sure I'd they will say these cracks are physical damage and charge me 549
the second star to the right
Click to expand...
Click to collapse
They replaced mine for the cracks, then the next two for screen blobs. I handled everything over the phone. When asked if it was dropped I let them know it was a documented issue. They contacted Samsungwhile I waited on hold, Samsung confirme and att came back on the line and processed the exchange.
Sent from my SPH-L710 using xda app-developers app
00mred00 said:
They replaced mine for the cracks, then the next teo for screen blobs. I handled everything over the phone. When asked if it was dropped I let them know it was a documented issue. They contacted Samsungwhile I waited on hold, Samsung confirme and att came back on the line and processed the exchange.
Sent from my SPH-L710 using xda app-developers app
Click to expand...
Click to collapse
Thank you very much you just made my day
the second star to the right
I've got my old thunderbolt rooted running thundershed 1.6 CM7, my friend needs a phone to use for a few days until the new battery for her droid incredible 2 comes in. Am i able to just swap out the sim cards and activate her number on the phone without unrooting? I'd rather not have to go through all that hassle if its only going to be for a few days. Any help quickly would be appreciated
I don't know if activating on cm7 is possible but you can activate the phone while it is rooted. Maybe make a nandroid backup and switch to a stock sense rom to activate the phone and restore back afterwards. You will need the new sim and you will need to have them call Verizon to activate the sim. Do not dial *228 it can screw a thunderbolt up big time.
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Thanks for the quick response I figured i probably couldn't on CM7 but wasn't sure since i've never had to do this before lol. Does her getting a sim cost any money or is it simply just going to verizon and asking for one? I ask because her current phone is an Incredible 2 with a verizon vodafone sim card in it right now.
No that kind of sim is different. That is a GSM sim. The thunderbolt needs an lte sim. You can order them over the phone through customer service which is what I do. Usually takes two days if you get them during the week. If you order on a Friday you'll get it on Monday. If you get one from the store make sure it is a corporate Verizon store or they will try to charge you for it. I say it is better to do it over the phone yourself because at the store the rep is going to want to handle your phone and if you don't want them to know it is rooted then I wouldn't suggest that unless you just don't care.
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But really they don't care, hell they're either afraid to root or root themselves (speaking from lots of experience), but they don't like make a note of it and damn your warranty.
They also have no idea that you can unroot and make it look as though you never rooted.... boy.
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jimmyco2008 said:
But really they don't care, hell they're either afraid to root or root themselves (speaking from lots of experience), but they don't like make a note of it and damn your warranty.
They also have no idea that you can unroot and make it look as though you never rooted.... boy.
Sent from my Galaxy Nexus using xda app-developers app
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Although all this is true it is still not worth the risk. They can note your account though and when you try getting a warranty replacement charge you hundreds of dollars for a replacement when they see you don't have one. I have heard of people that were charged after sending a phone in for warranty replacement and they noticed it was rooted.
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That's why you send back Thunderbolt dust when you send it in for a warranty replacement
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John.E.Boi said:
That's why you send back Thunderbolt dust when you send it in for a warranty replacement
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+1 I know that's right.
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The only real decision before sending in a rooted device for a replacement is:
Blendtec
or
Vitamix
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