Unlocking and warranty questions - Asus Eee Pad Transformer Prime

I understand that unlocking your boot loader voids the warranty but what exactly does the warranty cover? And you can not relock the boot loader right?

They're using software as leverage for any hardware flaws that may occur.
Really cuts down costs considering the complaints with wifi, gps, GPS dongle etc.
Asus = Jerks

So it just covers software not hardware?

No, it covers everything and you lose any kind of support or warranty.

well that sucks thanks asus...

Against asus there bec07? At least they gave us the unlock option. Its a trade off. Either get an extended warranty or wait your year before unlock. Asus doesnt want to have to recover or replace hardware that was intentionally modified and this mod is what broke it. We were lucky enough to get the unlock tool so quickly...
Sent from my Transformer Prime TF201 using Tapatalk

So would you suggest unlocking?

ThatFool said:
So would you suggest unlocking?
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its your call. you base it on how your device is performing. if everything seems to be working great and you're not pressed about warranty, then unlock. But there is no rush to unlock though. take your time in making the decision. I haven't unlocked yet just in case i ever want to send my prime in to them. But seeing these great roms out there like AOKP and WSG makes it very tempting. Along with Motley & Shaky custom kernels. There are other custom, more solid stock based roms out there also like Virtuous Prime Rom and Primalicious(just recently pulled out of xda unfortunately). we also have Cornerstone builds, EOS builds, CM9 builds & Ubuntu. Add Gummy Rom & Code Name Android(CNA) to the list also as its now available to prime. There's alot of great reasons to unlock. Just make sure you understand all the risks involved and do research on how to unlock/flash roms.
The risk does make it more fun and tempting though. If you really into modding your device. Go for it once you feel comfortable enough to do so.

demandarin said:
its your call. you base it on how your device is performing. if everything seems to be working great and you're not pressed about warranty, then unlock. But there is no rush to unlock though. take your time in making the decision. I haven't unlocked yet just in case i ever want to send my prime in to them. But seeing these great roms out there like AOKP and WSG makes it very tempting. Along with Motley & Shaky custom kernels. There are other custom, more solid stock based roms out there also like Virtuous Prime Rom and Primalicious(just recently pulled out of xda unfortunately). we also have Cornerstone builds, EOS builds, CM9 builds & Ubuntu. Add Gummy Rom & Code Name Android(CNA) to the list also as its now available to prime. There's alot of great reasons to unlock. Just make sure you understand all the risks involved and do research on how to unlock/flash roms.
The risk does make it more fun and tempting though. If you really into modding your device. Go for it once you feel comfortable enough to do so.
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+1
I am still locked, but it's been almost 6 months now, and I haven't had a bad hardware issue yet. I will be unlocking pretty quickly here now, though. From the information I've gathered, if your Prime is good for 3 months or more, the odds of a hardware issue gets smaller with each passing week (except the camera issue... which is about the last thing that scares me)
NVFlash is really going to be nice for people in this situation...

Well Thenrz, I'm from Europe and my warranty was 2 years aka 24 months. Not only did they have no business locking the bootloader in the first place but the device has plenty of flaws on its own.

Bec07 said:
Well Thenrz, I'm from Europe and my warranty was 2 years aka 24 months. Not only did they have no business locking the bootloader in the first place but the device has plenty of flaws on its own.
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It wasn't entirely up to them (Tegra 3 and NVidia). I certainly understand your point, though. These flaws are the reason many including myself have said to wait some period of time if you didn't get a 3rd party warranty. I gave myself a 6 month windows to decide. If after I've had the tab 6 months and it's still going strong, then I am probably good to go. I have been lucky in that I've had any Wifi or S/N issues and my BT works well enough for me alongside WiFi. (Not perfect, but as I said, good enough)
It's really down to how much one wants to put a custom ROM on. I'm glad I waited until it really started to get interesting with Cornerstone. I don't think I'll make it another two weeks without opening this puppy up.
Also, if there really is hope for NVFlash, that will be a nice net to catch you if you mess up a flash or try a stock .blob. All it takes is some time and all these great devs will do what ASUS couldn't...

Nvidia has nothing to do with this, there are other tegra and tegra 3 devices out there with no such locks.
Nvidia has however, somehow managed to push tegra2 out there (everywhere) and make a very bad impression, with the performance of their SoCs.
What bothers me most is the resale value, I can sell a device with 12mo warranty care free & did that with all my previous devices...
In conclusion I dislike both Asus and nVidia but the awesome design of the transformer really limits my options...
As for custom roms I would advise against, no cornerstone build is "there" yet, I've tried them all.

Related

Just bought what should I know???

Hello everyone I just bought this tavlet abd I'm loving it. are there any toots kernels roms or anything and comment on what you like the best about this amazing tablet!
Press thx if I helped!
Sent from my LG Thrill 4G on Cm7 Nightlies with ICS theme!
The Bootloader unlock tool isnt released just yet. Asus announced it will come in february so it should be here soon. But until then there are no custom roms, but there are some kernel mods in the dev section that enable Overclock. Also check out the keyboard mod from diamondback.
What you should also know, atm this forum is full of people that are not happy with the prime and complain alot. Even though polls and numbers from ASUS show that over 80-90% are very happy customers those other 10-20% cry really loud, especially on this forum
So dont take it too seriously and enjoy your prime.
clouds5 said:
The Bootloader unlock tool isnt released just yet. Asus announced it will come in february so it should be here soon. But until then there are no custom roms, but there are some kernel mods in the dev section that enable Overclock. Also check out the keyboard mod from diamondback.
What you should also know, atm this forum is full of people that are not happy with the prime and complain alot. Even though polls and numbers from ASUS show that over 80-90% are very happy customers those other 10-20% cry really loud, especially on this forum
So dont take it too seriously and enjoy your prime.
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Ty I am enjoying it alot at the moment... not to many apps but still amazing best tablet evr
Press thx if I helped!
Sent from my LG Thrill 4G on Cm7 Nightlies with ICS theme!
Wow, if there is anything you should know it's that you should've read about it before buying and probably posted this kind of inquery in a forum that's got less of a D.B. population...just saying.
NastroGlide said:
Wow, if there is anything you should know it's that you should've read about it before buying and probably posted this kind of inquery in a forum that's got less of a D.B. population...just saying.
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What do you mean by this?
What you should know about the tablet is it is great. The best tablet on the marker right now IMO. One thing is there are seemingly high amounts of issues but there is really no hard, reliable data on how many they effect. Sure there are numbers thrown around here and there but take them all with a grain of salt. That said it would be prudent for you to test out and use all the features you plan on using during ownership and ensure it does everything you expected. If not either look for a way to make it do what you need or take care of it how you see fit. Keeping it knowing that it doesn't do what you need and later crying about it helps noone.
I love mine and use it everyday for a plethora of things. It has exceeded my expectations of it and does more than I ever expected to do with it. It has totally replaced the need for me to carry around a full featured laptop and the battery life on it makes it superior to one for my use.
I answered your question then was silenced (post removed). Which proves my previous point.
I highly doubt anyone replacing a "full featured" laptop with a prime. Sure you can, but that would imply you didn't use the laptop to its full potential and prolly spent way more than you ever needed to on the laptop = overkill, prime = sensible. If you can justify $500 or $600 w/o the dock to begin w.
BTW, at least I didn't flame the op w "you need to learn how to read! there's a search button for a reason, blah blah blah"
NastroGlide said:
I answered your question then was silenced (post removed). Which proves my previous point.
I highly doubt anyone replacing a "full featured" laptop with a prime. Sure you can, but that would imply you didn't use the laptop to its full potential and prolly spent way more than you ever needed to on the laptop = overkill, prime = sensible. If you can justify $500 or $600 w/o the dock to begin w.
BTW, at least I didn't flame the op w "you need to learn how to read! there's a search button for a reason, blah blah blah"
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I don't need the services of a fully featured laptop on the go. Reading comprehension much? I happen to be a software developer so have plenty of computers and computing power at many of my destinations and when truly on the go can get to them anywhere I have wifi. For my usage, yes it does fully replace it. You don't walk in others shoes so know absolutely nothing about their usage scenarios leaving you absolutely clueless about any judgment you make upon them.
clouds5 said:
The Bootloader unlock tool isnt released just yet. Asus announced it will come in february so it should be here soon. But until then there are no custom roms, but there are some kernel mods in the dev section that enable Overclock. Also check out the keyboard mod from diamondback.
What you should also know, atm this forum is full of people that are not happy with the prime and complain alot. Even though polls and numbers from ASUS show that over 80-90% are very happy customers those other 10-20% cry really loud, especially on this forum
So dont take it too seriously and enjoy your prime.
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Agree. Plus bootloader unlock tool was released today. plus Cm9 already working on prime. kernels, roms, etc.. Are all coming in the next few days or so.
rand4ll said:
What do you mean by this?
What you should know about the tablet is it is great. The best tablet on the marker right now IMO. One thing is there are seemingly high amounts of issues but there is really no hard, reliable data on how many they effect. Sure there are numbers thrown around here and there but take them all with a grain of salt. That said it would be prudent for you to test out and use all the features you plan on using during ownership and ensure it does everything you expected. If not either look for a way to make it do what you need or take care of it how you see fit. Keeping it knowing that it doesn't do what you need and later crying about it helps noone.
I love mine and use it everyday for a plethora of things. It has exceeded my expectations of it and does more than I ever expected to do with it. It has totally replaced the need for me to carry around a full featured laptop and the battery life on it makes it superior to one for my use.
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Agree. I use Prime for everything. ease of use, best in market power, and battery life makes Prime a winner.
The search button is your friend.
demandarin said:
Agree. Plus bootloader unlock tool was released today. plus Cm9 already working on prime. kernels, roms, etc.. Are all coming in the next few days or so.
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I'm in the same position as the OP . (Just got mine yesterday). Played with Windows smartphones, but this is my first Android machine and tablet. I have a number of questions:
1)What's the difference between the unlock tool and "rooting"? I thought they were the same thing.
2) Ad-hoc network on the Prime - Reading thru posts, it seems Android doesn't recognize Ad-hoc networks. Others have made "mods" for Froyo, and others say it didn't work on Gingerbread, so I'm assuming I'd have difficulty with ICS. Does anyone have a suggestion on where to look for a workable solution for the Prime + ICS?
Ad-hoc networking (thru my Verizon TouchPro 2/Win6.5+SSK ROM) smartphone is going to be my access to the internet when away from home.
I know I can search, but since Prime is so new, most posts refer to other devices, I'm hoping someone can save me days of searching.
Thanks in advance.

Unlocking question

So I have had my prime since xmas now and was thinking about unlocking it but I have a few questions first for those who have unlocked it.
First thing is I'm a power user so I know the benefits and such, but is it worth it right now, or should I wait till later because the good doesn't outweigh the bad, mainly loosing OTA's and warrenty.
Are the roms out stable and reliable yet, I know back when I first looked for new roms there were issues with them especially with the dock, I use my prime a lot for note taking and such so I would need the rom to work well with my dock.
Another issue is that recovery and flashing roms was a bit sketchy, I know that there is always the chance to brick and I see now that there are some unbricking methods out now but if it's going to be an ordeal just to flash something, I have an Evo and I'm kinda a flashaholic, lol.
I know that there was an effort to find a way to unlock the prime without having to go through Asus, is that still happening or has that project been dropped?
Thanks for the information I have done a good amount of research on unlocking my prime, I just want to hear back from others in the community and get some input from them.
Thanks,
Frostbiter
Frostbiter said:
So I have had my prime since xmas now and was thinking about unlocking it but I have a few questions first for those who have unlocked it.
First thing is I'm a power user so I know the benefits and such, but is it worth it right now, or should I wait till later because the good doesn't outweigh the bad, mainly loosing OTA's and warrenty.
Are the roms out stable and reliable yet, I know back when I first looked for new roms there were issues with them especially with the dock, I use my prime a lot for note taking and such so I would need the rom to work well with my dock.
Another issue is that recovery and flashing roms was a bit sketchy, I know that there is always the chance to brick and I see now that there are some unbricking methods out now but if it's going to be an ordeal just to flash something, I have an Evo and I'm kinda a flashaholic, lol.
I know that there was an effort to find a way to unlock the prime without having to go through Asus, is that still happening or has that project been dropped?
Thanks for the information I have done a good amount of research on unlocking my prime, I just want to hear back from others in the community and get some input from them.
Thanks,
Frostbiter
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Hey there,
There are lots of similar threads to this, if you search around I'm sure you can read about lots of people's opinions.
"...is it worth it right now, or should I wait till later because the good doesn't outweigh the bad, mainly loosing OTA's and warrenty."
First thing: losing OTAs is not a disadvantage, because you don't really lose anything. When new stock firmware comes out, someone posts the rom, and you can flash it. If anything, it's an advantage, because you can flash it as soon as it's out.
Second thing, the warranty: This is a good point. How long does the warranty last? A year? So if you have six months left... Well, it would suck if something broke after you unlocked the bootloader, that's for sure. IMHO, if you owned it for this long and there doesn't seem to be any defects, than I sorta doubt anything is wrong with your tablet and I think it's unlikely (but not implausible) that a component will suddenly fail you when it's still so new. I don't know how good the warranty is, but asus is supposed to have great customer service.
It's a tough call, and nobody can make the decision but you, because you have the weigh the (small) risk of something breaking that the warranty would cover with the (totally personal) benefits of new ROMs. For some people, flashing a different ROM would not even interest them. They don't care about kernels, tweaks, system themes, etc., and that's fine. Obviously, for them, the risk is not worth it.
For me, I unlocked my tablet as soon as possible. At the time, I think the only real option was Virtuous ROM, which was extremely similar to stock but without (or with, if you wanted) the bloatware and a little better performance-wise. But I just like flashing ROMs, it feels like a brand new tablet, and I like playing around with them and trying to make my tablet exactly the way I want it.
"I know that there was an effort to find a way to unlock the prime without having to go through Asus, is that still happening or has that project been dropped?"
I doubt it. Nobody that unlocked their tablet cares anymore, and all the devs unlocked a long time ago.
"Are the roms out stable and reliable yet"
Yes. I mean, some ROMs suck and some are amazing, I'm sure you know that from flashing EVO ROMs, but there are about five that blow stock asus out of the water. As far as flashing goes, anything can happen, but I never had any problems, and I flash the nightly CM9 builds every night.
If you're happy with your tablet, then I guess the smart thing is to just keep it locked, but if you're yearning to do some flashing, then I would go for it. And ASUS doesn't totally drop you or anything; they still sent me a GPS extension kit. anyway, good luck!

It's been fun guys.

Well the Flyer got mailed off today and my new nexus 7 arrived shortly thereafter. I'm really glad I finally made this decision, the Flyer was never this fast! I never was truly happy with it but the great developers we had made the experience worth it. It was good chatting with you all, I'll see you around xda
Sent from my Nexus 7 using Tapatalk 2
Best wishes, enjoy your new tab
Flyer
Ditto. Plus I might be joining you in the Nexus 7 board, possibly found a buyer for my Flyer.
See ya over on the n7 boards... Mine came in yesterday, but I'm keeping the Flyer. Navigon crashes on the n7 so until they fix it.... That and I'm still working on an xbmc skin using the Flyer as a test platform.
Sent from my Nexus 7 using Tapatalk 2
Navigon crashes because n7 has no GPS? I never looked at the specs, but I dont think they would put GPS in a 199 device.
AidenM said:
Navigon crashes because n7 has no GPS? I never looked at the specs, but I dont think they would put GPS in a 199 device.
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It has gps. App runs for about 5 minutes at most then the screen blacks out and FC's.
http://www.ifixit.com/Teardown/Nexus-7-Teardown/9623/1
Sent from my Nexus 7 using Tapatalk 2
Cor-master said:
Well the Flyer got mailed off today and my new nexus 7 arrived shortly thereafter. I'm really glad I finally made this decision, the Flyer was never this fast! I never was truly happy with it but the great developers we had made the experience worth it. It was good chatting with you all, I'll see you around xda
Sent from my Nexus 7 using Tapatalk 2
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wish you the best. I wished you could've held onto your flyer as well because I think you will miss out on the awesomeness of our beloved flyer once ICS or even Jellybean is fully functioning (which I feel will be very soon). Honestly I would have probably made the same move you did if I didn't use the pen as extensively as I do.
I wanted too hold on to it but I needed the money to afford the nexus. Also had to sell my PSP and zune, still $40 short on the charge. I really love the communities here and I wanted to see where chaos took Lisbon, but overall I the Flyer fell short of my expectations. Honestly I didn't get it because I was hoping for ICS, but I didn't realize how honeycomb sucked in General. Overall I am ultra picky about lag, a lot of average users would play with honeycomb and not see a reasons to complain, but I guess it comes from being a PC guy. My PC has either always had the hardware or I've tweaked whatever version of windows to keep it lag free.
But my flyer only sold for $125, not having a pen screwed me on price as most sold with the pen but at that price when I'm doing better financially I could buy another one easy I'll still be around here as threads show up in participated on tapatalk and I'd like to help out new users. But overall if you aren't happy with the flyer and you don't need the stuff your loosing, then sell it now before it depreciates more because this thing rocks. Ridiculously wicked fast and jelly bean is really cool . See I remember ripping on the fire for not having an SD and I planned on getting a 32 gig SD for my flyer but never got around to it and found I didn't need it. I got the 16 gig nexus because of game storage primarily. A rear camera never was important to me, and I have never used mhl, I got a ps3 and roku box networked to my PC for streaming purposes.
I also like how much easier this thing is to hold. The back is grippy and the weight is pretty light. My flyer I'd drop when trying to switch orientation all the time because the back was slippery and it was a bit heavy.
Sent from my Nexus 7 using Tapatalk 2
I hear a nexus 10 is in the works, but I dunno with the ipad still being the world's most popular tablet and the ipad 2 starting at $400 it seems like the 10 inch market is lost to apple unless they could hit the 300 mark or so.
I will say the Android tablet market really sucks right now because if you want the features the nexus doesn't provide then your at the mercy of a manufacturer that might keep your tablet updated might not. Honestly the update problem is more forgivable on a subsidized phone. No one holds on to their phones and if your phone gets cut off too soon, your probably only 3 months from your upgrade date anyway. The flyer will be my reason for only buying nexus products from now on. I bought the flyer and planned on keeping it several years, and if they would of just gave it ics, I could see that happening. The nexus has better hardware, but I bought it for the software, the flyer was plenty capable. Overall though htc in general has annoyed me, I never complained about poor support from Samsung with my captivate, even though I was on par with my HTC devices because it had an unlocked bootloader and updates didn't matter when you could root it and keep it up to date yourself. Chaos will make that happen with the Flyer but my phone is a lost cause. HTC put some code embedded in the device that prevents the RIL from working properly with att sims. And then this "relocked" rubbish you know I'm sorry but putting a custom rom on won't break my screen, power button, or speaker, and imo rooting shouldn't void your warranty unless they can prove you a change you made caused a power failure. When we bought our Dell laptop in 2009 it came with vista with a windows 7 upgrade available by mail when 7 launched. When I got it I put the 7 disk in, booted into it, upgraded from disc, and wiped my previous copy of windows. All bloat was removed, and I was pure windows 7 no bs. And it was still covered by warranty 100%! Imo putting a custom rom on is no different than reinstalling windows on putting Linux on your pc and doesn't warrant a warranty void. Ok stepping off my soap box now /rant
Sent from my HTC PH39100 using Tapatalk 2
Speaking of the galaxy nexus, the tab makes me want one now I've experienced pure aosp android from a stock device I don't ever want to use a manufacturer skin ever again! Pure android ftw
Sent from my HTC PH39100 using Tapatalk 2
You'll be missed in this subforum, but I understand your reasons well enough. I still have hope in Chaos giving us a fully working ICS ROM for the Flyer, and maybe then I'll see you around here again . Have fun with your new tablet!!
P.D: 125$ for your Flyer... a bit too low, isn't it? I would have given you 150$ right now, paying myself the mailing to Spain. It would have been a great present for my mother or my girlfriend who are always stealing my Flyer
doctorlirio said:
You'll be missed in this subforum, but I understand your reasons well enough. I still have hope in Chaos giving us a fully working ICS ROM for the Flyer, and maybe then I'll see you around here again . Have fun with your new tablet!!
P.D: 125$ for your Flyer... a bit too low, isn't it? I would have given you 150$ right now, paying myself the mailing to Spain. It would have been a great present for my mother or my girlfriend who are always stealing my Flyer
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Ha wish I would of known that. I didn't have the pen and every flyer for around $150 had the pen bundled with it. Good chatting with you!
Sent from my Nexus 7 using Tapatalk 2
The Nexus 7 is great but I wish it was a higher end device with better build quality.
The software is amazing though. Everything is so fluid and smooth. Also, the amount of development is crazy when you consider that not much development is really needed! It is overkill.
I kept one of my two Flyers and still have high hopes that the dedicated devs here will get it all sorted. Chaosz-x and Dexter have come a long way and I am hoping that the UI flinging issues and video issues can get fixed.
All things considered, I don't think I'll buy a non-Nexus device again. This is a lesson learned the hard way from HTC.
Honestly the build quality is on the same level as the flyer. Don't let the screen separation issues scare you off, it affects less people than it looks. People get on message boards to ***** not to praise and mine seems flawless thus far. Screen is gorgeous too btw, I noticed the screen calibration issue but that's minor and Google is going to patch it at some point.
Also it's a lot lighter and easier to hold than the flyer which I like and its overall a good looking device. I don't quite get the Asus bashing, being a pc guy I've bought alot of Asus parts over the years, in fact my motherboard right now is an AsRock, a budget brand of Asus and you'd think it was a $200 board with the features and build quality
Sent from my HTC PH39100 using Tapatalk 2
Cor-master said:
Honestly the build quality is on the same level as the flyer. Don't let the screen separation issues scare you off, it affects less people than it looks. People get on message boards to ***** not to praise and mine seems flawless thus far. Screen is gorgeous too btw, I noticed the screen calibration issue but that's minor and Google is going to patch it at some point.
Also it's a lot lighter and easier to hold than the flyer which I like and its overall a good looking device. I don't quite get the Asus bashing, being a pc guy I've bought alot of Asus parts over the years, in fact my motherboard right now is an AsRock, a budget brand of Asus and you'd think it was a $200 board with the features and build quality
Sent from my HTC PH39100 using Tapatalk 2
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Too much plastic to be good quality!
I'm with you on the non nexus thing. Speaking of which development is dead for cm10 on my vivid, ril issues they couldn't overcome. Htc makes their stuff too damn hard to hack, I don't know why they care. Imo recovery should be installed out of the box, s-rubbish should of never existed as with the concept of locked bootloaders, and rooting should be an option in recovery with a disclaimer. Shouldn't void your warranty unless you break something afterwards that's the result of something you could only do with root access imo. Why do these companies care anyway?
Sent from my HTC PH39100 using Tapatalk 2
Cor-master said:
Htc makes their stuff too damn hard to hack, I don't know why they care. Imo recovery should be installed out of the box, s-rubbish should of never existed as with the concept of locked bootloaders, and rooting should be an option in recovery with a disclaimer. Shouldn't void your warranty unless you break something afterwards that's the result of something you could only do with root access imo. Why do these companies care anyway?
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It might not be that easy for HTC to tell whether an issue (such as a brick) was caused by hardware, or something stupid the customer did. There are a bunch of people on the One X that are bricking their phones by flashing the ROMs for the wrong version of the One X (international Tegra3 ROMs on Snapdragon S4 devices) despite the forums being completely and deliberately separated, multiple warnings and threads instructing not to do it, etc.
Some of these guys have already said (or had it suggested by other unscrupulous members) they were going to try to return the phone for a free replacement, claiming a hardware defect. With behavior like this, its not hard to understand why HTC is locking bootloaders.
Question: Is it safe to do a "Factory Data Reset" on this tablet? This has been rooted and upgraded to 3.0 using Globatron's method.
I made the decision to sell this on eBay as well. Also, Cor, how much did you sell yours for?
I'm planning on selling mine with the pen, a portfolio case, and a Trident Aegis Case.
theomni said:
Question: Is it safe to do a "Factory Data Reset" on this tablet? This has been rooted and upgraded to 3.0 using Globatron's method.
I made the decision to sell this on eBay as well.
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Click to collapse
Should be. You just want to wipe our personal data from the phone? You can always wipe data from CWM, as well. That I know works.
Note that either way, it just wipes data and leaves whatever ROM was flashed on the tablet. The term "factory reset" is a bit of a misnomer. It implies to some people that the stock ROM will return, which is not the case.
Cor-master said:
I'm with you on the non nexus thing. Speaking of which development is dead for cm10 on my vivid, ril issues they couldn't overcome. Htc makes their stuff too damn hard to hack, I don't know why they care. Imo recovery should be installed out of the box, s-rubbish should of never existed as with the concept of locked bootloaders, and rooting should be an option in recovery with a disclaimer. Shouldn't void your warranty unless you break something afterwards that's the result of something you could only do with root access imo. Why do these companies care anyway?
Sent from my HTC PH39100 using Tapatalk 2
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Click to collapse
I see where you are coming from as a basic consumer, but what these big companies want are corporate clients. While we don't care as much if our phone is secure, too a lot of these government contractors, and larger private business having secure phones is a big deals, since executives and the like will company proprietary information on them. All of a sudden S-ON and lack of root is important.

My letter to ASUS for their excellent work and support on TF201

I already sent the letter to ASUS support. I hope to hear something back.
Dear Asus,
I have owned many consumer electronic devices and I must say, the TF201 is hands down the WORST piece of gadget I have ever owned. Nothing about it works and the worst part is, you are reluctant to help us to make it work.
For 10 months, we, the users, have been beta testing the TF201 so that you can develop better, improved products like the 700. We paid over 500 dollars to test products for you and receive no support. We have been through numerous ANR on simple tasks such as web browsing or playing a 2D game. Seriously? Is this what we paid 500 dollars for? Not only that, every subsequent firmware update did nothing to improve the product. Yet asus hasn't done much to help the situation. You provide the users with a half baked bootloader unlock tool that doesn't work for 50% of the users (check XDA). When asked to fix the bootloader unlock tool, ASUS says they dont support unlocking the device and can't do anything about it. Asus requested users to RMA their device to fix the bootloaded issue yet when the users get it back, there had been no change. No issues were addressed. Now we are stuck with a garbage firmware from ASUS that can’t even do the simplest things right and users can't even put a custom ROM to help make our experience better.
Two days ago, you released an OTA for jellybean which failed to update for about half the existing owners. Now when we check for the update, the tablet can't find it anymore and we are stuck with the same crappy 4.0.3 firmware. The devs are going above and beyond to modify the update file so it can work for everyone (check XDA) since asus is too lazy to upload the firmware on their support/download page. I got a question for you ASUS, can you do ANYTHING right? How much do you have to suck to screw up an OTA? I have used many android products from many vendors and NONE of them had nearly as many issues as the TF201. In the dev community it is called the bastard child. Many owners simply sold it at a loss or were successful at trading it at bestbuy for something else since Asus would not support them. You have the courage to charge customer $500+ for such a garbage device yet you provide this level of support? I understand problems happen and users are willing to cope with issues. But the least you could do is support your product by providing us with a functioning bootloader unlocker so the users that are having problems with the garbage firmware can at least use a custom firmware to make it useable again. We paid for this device and we expect some level of functionality such as browsing the web for the money we paid. At the very least, you can upload the new firmware on the support page so users who are having issues downloading the firmware (because some engineers can’t even make a functioning OTA) can at least manually upgrade to 4.1.
Overall, I must say, this tablet has done nothing more than frustrating me. Every time I go to use it, something goes wrong. I hope someone reads this email and feels guilty for charging upwards of $500 to deliver such subpar device to its consumers. At the very least, check out the XDA forum for TF201 and see how much time is being spent by users to simply get a straightforward OTA. Finally, if asus can’t deliver remotely what they promised, they should leave the tablet game for companies that know how to build a decent firmware or OTA.
Sincerely,
A disappointed customer
Given their track record, they will probably ignore it. I dont expect to hear anything back.
I have the same feelings as you, but post this on their facebook page or something if you want it to make some kind of impact. Here on XDA there are what, like 2 Asus marketing employees who occasionally come by?
Your opinion
I respect your right to have an opinion. I actually only come to this developers website to read productive opinions. Your opinion has no purpose here other than to fan the flames of your ire. It's useless for productive people and the moderators should delete your thread.
Yuhfhrh said:
I have the same feelings as you, but post this on their facebook page or something if you want it to make some kind of impact. Here on XDA there are what, like 2 Asus marketing employees who occasionally come by?
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I already posted on their FB page. But they deleted it. So I emailed them directly. I am looking for Jony shi's email address so I can email him personally. I am pretty sure he has no clue how bad the team F'ed it up
I thought most people who had issues with the OTA had rooted their tablet and messed with it somehow. To me it seems like asus has made sure the update works for everyone who hasn't done anything to their prime and that it doesn't brick anyones tablet, and it seems many people are able to get their tablet back into a state such that they can install the update. I really don't think we could expect them to do much more.
Also I don't get why the download problems where so terrible, it's still only been two days since the first release and I think most people are able to get the update pretty quickly now.
And also note that not only did they get us jellybean quicker than most other devices, but they also fixed one of the biggest issues with the prime (ANR). The only thing I really am disappointed over is the lack of status updates leading up to the release.
whycali said:
I respect your right to have an opinion. I actually only come to this developers website to read productive opinions. Your opinion has no purpose here other than to fan the flames of your ire. It's useless for productive people and the moderators should delete your thread.
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This kind of attitude of being quiet and trying to figure things out by ourselves is why ASUS can get away with it. No one brings it up. TF201 is probably the worst tablet out their for android in its price range and it has been 10 months and there have been no improvements. I am not whining, I am just stating something that is unfair. No matter how much the devs try, they can't unlock the prime unless ASUS does something. And most of us dont have hours to fiddle with something like OTA that should just work. So we SHOULD bring up the issue. I think more people should contact ASUS directly until something is done because clearly we can't solve the problem.
We deserve something better than a paperweight for $500.
eiriklf said:
I thought most people who had issues with the OTA had rooted their tablet and messed with it somehow. To me it seems like asus has made sure the update works for everyone who hasn't done anything to their prime and that it doesn't brick anyones tablet, and it seems many people are able to get their tablet back into a state such that they can install the update. I really don't think we could expect them to do much more.
Also I don't get why the download problems where so terrible, it's still only been two days since the first release and I think most people are able to get the update pretty quickly now.
And also note that not only did they get us jellybean quicker than most other devices, but they also fixed one of the biggest issues with the prime (ANR). The only thing I really am disappointed over is the lack of status updates leading up to the release.
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I am stock unrooted. My download failed and my tablet can't find it anymore. And ASSUS is too busy watching porn and dont have the time to upload the firmware to their website.
applesuckz said:
This kind of attitude of being quiet and trying to figure things out by ourselves is why ASUS can get away with it. No one brings it up. TF201 is probably the worst tablet out their for android in its price range and it has been 10 months and there have been no improvements. I am not whining, I am just stating something that is unfair. No matter how much the devs try, they can't unlock the prime unless ASUS does something. And most of us dont have hours to fiddle with something like OTA that should just work. So we SHOULD bring up the issue. I think more people should contact ASUS directly until something is done because clearly we can't solve the problem.
We deserve something better than a paperweight for $500.
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Although I agree with the sentiment (I too have a prime) i'm seriously fed up of coming on this forum and seeing people complain.
there are enough complaint threads already.
I am fortunate enough to have been able to unlock my device, but that in itself contains massive risks (I almost bricked mine a couple of weeks ago)
when trying to look for a solution to my partial brick, all I could find were complaint threads. even semi useful threads were full of complaints. this made the task very frustrating.
By all means complain to Asus... but PLEASE enough with these threads and all of the thread jacking that is going on.. I want rid of my prime not because of performance, but because I can't read any thread in any section of the Prime forum without having to hear the same people complaining again and again.
I'm sorry if this seems confrontational, but I have seriously had enough of it!!
P.S. OP, please change the subject of this post to something more relevant like "My complaint letter to Asus ( Yet another complaint thread)"
applesuckz said:
This kind of attitude of being quiet and trying to figure things out by ourselves is why ASUS can get away with it. No one brings it up. TF201 is probably the worst tablet out their for android in its price range and it has been 10 months and there have been no improvements. I am not whining, I am just stating something that is unfair. No matter how much the devs try, they can't unlock the prime unless ASUS does something. And most of us dont have hours to fiddle with something like OTA that should just work. So we SHOULD bring up the issue. I think more people should contact ASUS directly until something is done because clearly we can't solve the problem.
We deserve something better than a paperweight for $500.
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My point is that this post here is not that thing you claim to want. Nobody here works for asus and nobody here is looking for the opinion of the unhappy user. Its been done to death and is not an original thought.
People dont come to this site (or shouldnt) hoping the manufacturer is here to fix the problems they have.
I honestly don't know what you're trying to achieve here. First of all, this is what, the 14th thousand complaint thread OF THE DAY? We get it, you hate your device. Now be a big boy and sell the damn thing if you're so fed up with it. Second of all, if you want Asus to take your letter seriously, or read it without groaning like I did, don't use phrases like "how much do you have to suck" or "crappy, garbage firmware". If you expect Asus to respond professionally, I'd start by not sounding like a 12 year old boy that had his toy broken.
Jellybean's been out 2 days. TWO WHOPPING DAYS. If you can't access the update now I'd suggest you wait a week or two, because evidently you're not the only Prime user in the world. There are plenty of people who are also attempting to update their device, and mind I point out that many have gotten the new firmware and are quite happy with the result. There's no need to throw a fit simply because you weren't among the firsts in line.
Finally, don't complain about not being able to put custom ROMs on your device. That's not Asus' problem. We all know that unlocking the bootloader and flashing custom ROMs void the warranty. No one forced you to do it, and if you did it and borked your device, Asus has no obligation to fix it for you. I fully understand the risks of tampering with the firmware, and if tomorrow I flashed something new and bricked my Prime, I wouldn't go running to Asus and demand an answer.
I have my fair share of problems with the Prime, trust me. But this forum has brought whining to a whole new level.
sorry fellas i have to agree with op. and im not hatin on asus. i have a nexus seven and two high end asus laptops (though the keyboards are absolute ****) which i love. the prime is the biggest piece of **** ever sold to the american public. i mean really? you bottleneck the device by having horribly slow storage? and a device that is only wifi with **** wifi?
i took mine back to best buy today and recieved a 538 dollar credit. so it was made right by best buy. praise baby jesus that POS is gone and i didnt take a loss.
I wish i could get my money back for this POS from gamestop or asus. I shouldnt have to sell it for a loss because of asuses broken promises and lack of competence.
whycali said:
My point is that this post here is not that thing you claim to want. Nobody here works for asus and nobody here is looking for the opinion of the unhappy user. Its been done to death and is not an original thought.
People dont come to this site (or shouldnt) hoping the manufacturer is here to fix the problems they have.
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I don't get it. While I do understand that Prime XDA forum is nothing but complaints (I wonder why...), you also have an option to not read any of them. But you continue to reply to majority of them... mock the individual... and say "blah blah blah"... just as useless as many other complaint threads as you put it.
And really?? Gary Key doesn't work for Asus? Asus_Tien doesn't work for Asus??
Same for my.deleate mesage and user....
Inviato dal mio GT-N7000 con Tapatalk 2
I actually do agree with whycali... we have too many thread complaining about the device... what is the point? does the number of threads make a difference to Asus?... if you have problems with the device, that's really bad luck, but use an existing thread instead of creating a new one... I rarely read these thread of complaints, but it's becoming really hard to find useful threads...
craigacgomez said:
I actually do agree with whycali... we have too many thread complaining about the device... what is the point? does the number of threads make a difference to Asus?... if you have problems with the device, that's really bad luck, but use an existing thread instead of creating a new one... I rarely read these thread of complaints, but it's becoming really hard to find useful threads...
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I agree... I almost didn't buy my prime because of all the negative things that have been said here. Thankfully I decided to make up my own mind and im glad i did. Best thing i have bought myself in awhile.
Thankfully im reporting non of the issue's that everyone else has been. maybe im Lucky or people are just blowing things out of proportion. Ive been using ASUS products for years and Ive never had problems with any of their products.... can't believe that their build quality has went down that much since the last computer i built which is still running fine today.
TANIS8585 said:
I agree... I almost didn't buy my prime because of all the negative things that have been said here. Thankfully I decided to make up my own mind and im glad i did. Best thing i have bought myself in awhile.
Thankfully im reporting non of the issue's that everyone else has been. maybe im Lucky or people are just blowing things out of proportion. Ive been using ASUS products for years and Ive never had problems with any of their products.... can't believe that their build quality has went down that much since the last computer i built which is still running fine today.
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Yes, I love this device... I've had no problems with anything so far... and it's the best device I've purchased...
I don't think their build quality has really gone down... cuz like you I've been using Asus products for a while...maybe it's just one of those devices.... something that every company faces...
craigacgomez said:
Yes, I love this device... I've had no problems with anything so far... and it's the best device I've purchased...
I don't think their build quality has really gone down... cuz like you I've been using Asus products for a while...maybe it's just one of those devices.... something that every company faces...
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Well as long as mine works perfectly it doesn't matter what anybody says.... just sad that i come on here to discuss what people are doing with their tabs and what cool things are being done and all i see is negativity.
out of every forum here on xda ive looked at this one for the prime seems to be the worst.
I get that the prime is not perfect and has its flaws, but what i really don't get is why people are upset about OTA problem^^
OTA's are supposed to work for stock devices, if you do stuff like rooting and modding you should be aware that OTAs might not work anymore. Yes even rooting and installing busybox will modify your system and may cause OTA problems.
I personally have no problems with my prime. Happy user since last January. And now it has jellay bean! <3 loving it so far
rosebud said:
Although I agree with the sentiment (I too have a prime) i'm seriously fed up of coming on this forum and seeing people complain.
there are enough complaint threads already.
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I'm personally fed up with people being fed up at seeing so many complaint threads. Be mad at Asus for selling us a crappy product and not supporting it. This product deserves to have an XDA thread chock full of complaint threads to remind people who see them what a garbage company Asus is.

More ppl should visit the +tf201 thread...

So I've had my ups and downs with this tablet. My GPS has been borked since day 1, no biggie to me but I don't like that fact. They gave me an adapter that works, for free. Never use it...
I'm on my 3rd free RMA, it is being shipped back to me now even though I wanted to pick it up...anyway, each free RMA was definitely caused by my own actions. So they have fixed my prime 3 times now when I have been the problem. Of course, I don't state it that way to them and I am very polite...
Each RMA has been super fast too, never more than 3 days!
I have my gripes with this tablet, like: why the hell was it so laggy after the JB update?! or why the hell couldn't I connect to my adhoc wifi originally?! Which made it useless to me to begin with. So, I have had serious issues with my tf201 from day one, but Asus & SMS Infocomm has resonded quickly and exceeded my expectations every time. I straight up told the guy (same guy that has taken my tablet all 3 RMA's) this last time, that it was my fault the tablet is bricked. Told him it is unloacked and I messed it up. Asus, still warranted it and no charges to me.
With all that being said, I don't think there are enough positive experiences being posted on here. I would like to see more positivity.
Also, this is making me seriously consider getting an Asus Transformer Book i7 when they are available!
true that tf200 sucks big time especially for its price tag at time of release.
1. gps doesn't work
2. wifi is piss poor
3. slow i/o
4. dead camera within 9 months
5. volume is soft
1+2 is alleviated with dongle which is goodwill on asus side.
3 is a downer. my sgs2 can install apps much quicker.
5 i use loudness app
To answer your lack of positive threads in this forum, i believe most tf200 like me are satisfied with our mainstream usage. People with negative experiences are much much more likely to voice out their opinions.
androwookie rom is amazing. you shd give it a try.
in short, tf200 is beta product. some HW flaws can be fixed by rma. SW lag can be improved by custom roms.
Given a choice, if I had perfect information, I would have skipped the Prime or Asus tablets entirely and bought Windows 8 Tabs.
mystril said:
true that tf200 sucks big time especially for its price tag at time of release.
1. gps doesn't work
2. wifi is piss poor
3. slow i/o
4. dead camera within 9 months
5. volume is soft
1+2 is alleviated with dongle which is goodwill on asus side.
3 is a downer. my sgs2 can install apps much quicker.
5 i use loudness app
To answer your lack of positive threads in this forum, i believe most tf200 like me are satisfied with our mainstream usage. People with negative experiences are much much more likely to voice out their opinions.
androwookie rom is amazing. you shd give it a try.
in short, tf200 is beta product. some HW flaws can be fixed by rma. SW lag can be improved by custom roms.
Given a choice, if I had perfect information, I would have skipped the Prime or Asus tablets entirely and bought Windows 8 Tabs.
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I think it's a good deal more profound than that, consider: what sort of person goes to a modding forum to ask for help? someone who is happy with the device? or someone who is unhappy and wants to change it ?
I bought my TF201 in Jan of last year and it has been rockin' the whole time, The only issue I have noticed of those listed is that there are some minor lag issues with JB, but only when I use certain apps. (firefox mobile lags, dolphin does not.
In that time I have not been very active on XDA at all, thus have not posted my positive review- I haven't had a reason to come here
The only reason I'm here now Is that I'm bored today and don't have much else to do.
I work tech support and we see this all the time- we get calls from about 10% of the users, and they are unhappy. No one else calls tech support because they don't break their computers
Good points.
I just like tinkering with these things and have had no problems with my phones when rooting, unlocking, and installing custom roms. I am, however, having hell with this thing. I follow steps to the tee and brick it every time. So I'm done messing with it now. It's not as laggy now as when I sent it in. Maybe there was yet another update between the time I bricked it and they re-flashed it.
I would like to say that SMS Infocomm has been fast as hell fixing this thing for me and it has always been free of charge to me. Although they scratched it once the 2nd time, and scuffed it up this time (3rd rma). Very unhappy about the scuffing. You pay $600 for something............rant avoided.
Anyway, my experience with the rma process has been extensive and I'm very happy with the turn around time.
Anybody have any thoughts on the transformer book tx300?
Its good to hear that story!
I am right there with you... rooted and unlocked tons of devices; LG, Samsung, and HTC, and ive never had any issues. The TF201 i managed to brick with hardly any ROM'ing at all.. And I am ridiculously careful!
Anyways, I ALMOST posted mine on Ebay for parts, but decided to pull it and just try an RMA first, even though i was fully aware it had no warranty anymore and I had personally bricked it. Its been about two weeks now (much longer than I had expected) and the status is still "product is being repaired." Its been that way for about a week now. Hopefully since I wasnt already contacted about the cost, they are indeed fixing it under warranty. If so, I will be more than delighted.... but I will be selling that mother for a Nexus 10 straight away
veive said:
In that time I have not been very active on XDA at all, thus have not posted my positive review- I haven't had a reason to come here
The only reason I'm here now Is that I'm bored today and don't have much else to do.
I work tech support and we see this all the time- we get calls from about 10% of the users, and they are unhappy. No one else calls tech support because they don't break their computers
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I agree. I bought mine right when they came out in December and never had any problems until the JB update, and that was just a little lag. I didn't post anything on here because I didn't have any problems, so i was just lurking around on here. Any questions I had I asked on a transformer specific forum that I was already a member of. I think the prime gets a worse reputation that it deserves because the people posting are the minority of owners, and the silent majority are content with their purchases. I only returned mine because getting a full refund for a year old tablet was too good to pass up, so I returned it and got a new laptop.

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